employee satisfaction survey 2006 presentation

8/8/2019 Employee Satisfaction Survey 2006 Presentation

1/11

Employee Satisfaction

Survey Report 2006

OIRA


2/11

Introduction

Administered in November 2006 to all AUBemployees, academic and non-academic.

Purpose

better understand employee perspectives ontheir jobs and how they felt about working forAUB.

detect changes or improvements in employeeperspectives due to initiatives.

Instrument form used in 2003 and 2000 was administered

again with some minor modifications.


3/11

Breakdown of the Employee Survey

Scale Number of Items

General Conditions & Climate 9

Management 8

Policies & Procedures 11

Training & Development 5

Communication & Planning 21

Benefits & Rewards 10

Teamwork & Coordination 4

Overall 8

Total Scale + demographic info, open-ended qs. 76


4/11

Administration

Survey was made available in English and Arabicversions

Forms sent to departments for distribution

Filled out by employees and then collected and sentback to OIRA in sealed envelopes.

No names or identification numbers were requested,only department codes.

Employees were constantly reminded of importance offilling out the forms, and were assured of

confidentiality. The distribution and collection of the surveys took

around a month.


5/11

Response Rate by Grade Level

Group Sample

N %

Population

N %

Response Rate

%

Non-Academic

personnel,G

r. 1-12

556 64 2423 71 23

Non-Academic

Personnel > Gr. 12

94 11 322 9 29 (45)*

Academic Personnel 127 15 687 20 19

Not specifyGrade 64 7

Late surveys 24 3

Total* 2003 %

865 100 3432 100 25 (30)*


6/11

Breakdown of the Sample by AgeGroup N %

< 25 71 8

25-34 254 30

35-44 244 29

45-54 148 18

55-64 58 7

> 65 8 1

Not specify 58 7

Total 841 100


7/11

Breakdown of Sample by Years

of EmploymentYears of Employment N %

< 1 54 6.5

1 20 154 18

Not specify 54 6.5

Total 841 100


8/11

Data Analysis

Reported item descriptives and frequencies for thewhole sample and by each of the demographicvariables studied age,

grade, educational level, number of years at AUB, and gender.

Significant differences in satisfaction level betweenvarious groups on each item were also investigated

Reliability analysis conducted on the survey andsubscales revealed excellent reliabilities rangingbetween 0.85 and 0.97.

60% did not provide department code.


9/11

Scale Mean 2006 Mean2003

Mean Range

2006

Mean

Range

2003

Range

Satisfied 06

Range

Satisfied 03

General Conditions

& Climate

3.8 3.8 3.1-4.3 3.4-4.4 49 - 88 56-89

Management 3.9 3.9 3.8-4.1 3.8-4.1 67 - 76 67-78

Policies &

Procedures

3.7 3.6 3.2-4.4 3.2-3.9 33 73 32-74

Training &Development

3.4 3.7 3.2-3.7 3.5-3.8 42 65 47-70

Communication &

Planning

3.6 3.6 3.2-4.1 3.2-4.0 44 - 81 43-81

Benefits & Rewards 2.9 3.0 2.6-3.4 2.7-3.4 27 - 58 25-54

Teamwork &

Coordination

3.5 3.5 3.3 3.6 3.3-3.6 48 67 47-65

Overall Items 3.3 3.4 3.0 3.6 3.4-4.4 38 - 65 42-69


10/11

Highest & Lowest Rated Items

Item # Mean

Top for Institution % Agree

2 I am proud to work at AUB (GCC) 4.3 88

8 I feel a great deal of loyalty towards AUB (GCC) 4.3 86

17 My supervisor is competent in performing required job (M) 4.1 7639 I understand AUBs mission (C&P) 4.1 81

14 My supervisor is competent in managing people (M) 4.0 72

16 My supervisor is friendly and helpful (M) 4.0 74

7 In my area, quality is more important than productivity (GCC) 4.0 71

Bottom for Institution

61 Fairness and objectivity of job promotions (B&R) 2.6 27

55 Fairness of the pay you get for the work you do 2.7 33

57 Degree to which your pay is linked to your performance 2.8 32

59 Degree to which your pay matches your responsibilities 2.8 34

63 Availability of opportunities for advancement at AUB 2.9 34

60 The effectiveness of AUBs performance appraisal process 3.0 38

74. How satisfied are you with Communication & Planning at AUB 3.0 38


11/11

General Conditions & Climate

Highest rated items were # 2 I am proud to work at AUB and # 8 I feel a great deal of loyalty towards AUB

Lowest rated items were

# 5 I am satisfied with the physical work conditions # 4 I am given challenging assignments.

Two items showed marked improvement: # 3I feel too much stress and pressure in my job # 7 in my area, quality is more important than

productivity,

5 items went down and 2 remained same. Physical work conditions still seem to be a problem, in

addition to stressful work conditions.

employee satisfaction survey 2006 presentation

Documents