employee satisfaction survey for xyz company
DESCRIPTION
Employee satisfaction surveys are conducted to find out the pulse of employees. It captures employee's opinion about their jobs as well as the work environment. Employee issues and concerns need to be addressed regularly for employee retention and higher productivity, Employee satisfaction surveys such as this one help in bringing in front such issues which need to be resolved on priority and gives a platform to the employees to raise their concerns.TRANSCRIPT
Employee Satisfaction Measurement
For
XYZ CompanyBy
MarketWay Consultancy
MarketWay ConsultancyYour way to successful business
Employee Satisfaction Measurement – Why?
There is a growing body of knowledge, which shows that increase in employee commitment and trust in leadership can positively impact a company’s bottom line.
In fact the true potential of an organization can only be realized when productivity levels of all individuals and teams are fully aligned, committed and energized to successfully accomplish the goals of the organization.
Employee Satisfaction Measurement – A continuous process
Employee
Satisfaction
Measurement
Review/ Chang
HR Policies
Successful organizations conduct employee satisfaction surveys regularly to address the changing needs and expectation of their employees which results in long term employee retention
Employee Satisfaction Measurement – MarketWay Approach
The experience that employees have with an organization can be explored in various ways.
MarketWay’s unique model for employee satisfaction measurement which provides not only satisfaction indices but also a Action Planning Grid for further improvements.
Employee Satisfaction Measurement – Indices
• Top of the mind satisfaction without going into minute details
Overall Satisfaction
• An attempt to know the employee’s intend to leave company
Loyalty
• How likely is employee would recommend this company as a good place to work?
Advocacy
∑ Ii
Si = Satisfaction score
Ii = Importance score
a = Attribute
n = Number of attributes
Employee Satisfaction Measurement – Indices
• A satisfaction over every attribute involving conscious mental activities such as thinking, understanding, learning, and remembering
Cognitive Satisfaction
Cognitive Satisfaction Index
(Satisfaction weighted by importance)
Other Indices
• Cognitive Satisfaction over Aspects• Top Important Attributes• Top Satisfaction Attributes• Satisfaction over Important Attributes• Top Box Attributes• Bottom Box Attributes• Strategy Planning Grid
Employee Satisfaction Measurement – Indices
To understand employee satisfaction level of
XYZ Company
This report can be subdivided into various segments like and Senior Managers, Field Staff, Department, etc. to get further deep understanding.
Dummy Report
Employee Satisfaction Measurement – Process Flow
Dummy Report
25 attributes were grouped into following broad ‘aspects’ for convenience in analysis and presentation of findings. Aspects:
1. Communication2. Employee welfare3. Organizational climate & work culture4. Organizational structure and the job
Aspects
Dummy Report
Code Attribute Aspect
1Smooth and effective interdepartmental communication
Communication
2 Friendly relationship with colleagues at workplace Communication
3Free flow of communication within company and employees
Communication
4 Free flow of communication within the employees Communication
5 Recognition and appreciation to good work Employee Welfare
6 Sufficient time to spend with the family Employee Welfare
7sufficient attention towards employee retention by company
Employee Welfare
8 Fair and impartial appraisals Employee Welfare
9Time to time identification of training needs of employees
Employee Welfare
Attributes
Dummy Report
Code Attribute Aspect
10 Wholesome and adequate canteen facilities Employee Welfare
11Loyalty, Honesty and Integrity of employees are valued in the company
Employee Welfare
12 Availability of employee manual Employee Welfare
13 Competitive work climateOrganizational climate & work culture
14Encouragement to the sports and recreation by company
Organizational climate & work culture
15Help from company to keep me in touch with latest developments in my field
Organizational climate & work culture
16 The company is ethicalOrganizational climate & work culture
17 Concerns / complaints are settled on time Organizational climate & work culture
18 Team work between various departmentsOrganizational structure and the job
Dummy Report
Attributes
Code Attribute Aspect
19 Good career growth opportunities in the companyOrganizational structure and the job
20 Encouragement to the suggestions and ideasOrganizational structure and the job
21My job content is such that I remain fully occupied at work place
Organizational structure and the job
22 Being trusted to get the job doneOrganizational structure and the job
23My salary is fair and comparable with what is offered for a similar role in other companies
Organizational structure and the job
24Employees are oriented and inducted in the job suitably
Organizational structure and the job
25 Attractive salary structure Organizational structure and the job
Dummy Report
Attributes
Departments of the respondents
Sr.No Occupation % of respondents
1 Marketing 30
2 Sales 15
3 Finance 25
4 Human Resource 20
5 Production 10
Total 100
Dummy Report
Overall Satisfaction, Loyalty, Advocacy
The overall satisfaction reflects overall perception of the respondents towards company. It includes aspects such as brand, image and emotions.
Dummy Report
Overall Satisfaction Loyalty Advocacy0
20
40
60
80
100
8062 67
Overall Satisfaction and Cognitive Satisfaction
The Cognitive satisfaction includes reasoning and rational thinking. Higher advocacy and loyalty can be achieved by increasing the Cognitive satisfaction.
Dummy Report
Overall Satisfaction Cognitive Satisfaction0
20
40
60
80
100
80 78
Aspect wise Cognitive Satisfaction
Dummy Report
020406080
100
75 80 80 77
Aspect is a set of attributes concern towards similar features/ characteristics
Ten most important attributes
Dummy Report
Free flow of communication within the employees
Being trusted to get the job done
Free flow of communication within company and employees
My job content is such that I remain fully occupied at work place
Friendly relationship with colleagues at workplace
Encouragement to the suggestions and ideas
Fair and impartial appraisals
Concerns / complaints are settled on time
sufficient attention towards employee retention by company
Attractive salary structure
95.4
95.4
94.8
94.8
93.2
93.2
92.3
92.0
90.0
90.0
Ten Most Importnant Attributes
Cognitive Satisfaction over top important attributes
Satisfaction decreases clockwise from attribute ‘Pricing suitable to area/ location/ quality’
Dummy Report
Free flow of communication within the employees
Being trusted to get the job done
Free flow of communication within company and employees
My job content is such that I remain fully occupied at work place
Friendly relationship with colleagues at workplace
Encouragement to the suggestions and ideas
Fair and impartial appraisals
Concerns / complaints are settled on time
sufficient attention towards employee retention by company
Attractive salary structure
405060708090100
Top ten cognitive satisfaction attributes
Dummy Report
Help from company to keep me in touch with latest de-velopments in my field
The company is ethical
Availibility of employee manual
Loyalty, Honesty and Integrity of employees are valued in the company
Friendly relationship with colleagues at workplace
Encouragement to the suggestions and ideas
Concerns / complaints are settled on time
Smooth and effective interdepartmental communication
Good career growth opportunities in the company
Competitive work climate
83.8
83.7
83.3
82.9
82.7
82.7
82.0
81.6
81.6
81.3
Ten Most Satisfaction attributes
Code Attribute Marks out of 10
1Smooth and effective interdepartmental communication
8.2
2 Friendly relationship with colleagues at workplace 8.3
3Free flow of communication within company and employees
8.1
4 Free flow of communication within the employees 8.0
5 Recognition and appreciation to good work 7.8
6 Sufficient time to spend with the family 7.8
7sufficient attention towards employee retention by company
8.1
8 Fair and impartial appraisals 8.0
9Time to time identification of training needs of employees
7.9
Attribute wise cognitive satisfaction
Dummy Report
Code AttributeMarks out of
10
10 Wholesome and adequate canteen facilities 7.7
11Loyalty, Honesty and Integrity of employees are valued in the company
8.3
12 Availability of employee manual 8.3
13 Competitive work climate 8.1
14Encouragement to the sports and recreation by company
7.9
15Help from company to keep me in touch with latest developments in my field
8.4
16 The company is ethical 8.4
17 Concerns / complaints are settled on time 8.2
18 Team work between various departments 7.5
Dummy Report
Attribute wise cognitive satisfaction
Code AttributeMarks out of
10
19 Good career growth opportunities in the company 8.2
20 Encouragement to the suggestions and ideas 8.3
21My job content is such that I remain fully occupied at work place
8.1
22 Being trusted to get the job done 8.0
23My salary is fair and comparable with what is offered for a similar role in other companies
7.8
24Employees are oriented and inducted in the job suitably
7.8
25 Attractive salary structure 8.1
Dummy Report
Attribute wise cognitive satisfaction
Top delight attributes
Dummy Report
The company is ethical
Availibility of employee manual
Friendly relationship with colleagues at workplace
Encouragement to the suggestions and ideas
Loyalty, Honesty and Integrity of employees are valued in the company
53%
53%
52%
52%
52%
46%
46%
47%
47%
47%
1%
2%
1%
1%
0%
Five Most Delighted
% Top Box % Middle Box % Bottom Box
Top dissatisfaction attributes
Dummy Report
Team work between various departments
Sufficient time to spend with the family
Employees are oriented and inducted in the job suitably
Wholesome and adequate canteen facilities
Competitive work climate
44%
41%
41%
42%
47%
49%
53%
53%
53%
51%
7%
7%
7%
5%
3%
Five most Dissatifed
% Top Box % Middle Box % Bottom Box
Strategy Planning Grid
Dummy Report75 76 77 78 79 80 81 82 83 84 85 86 87
79
81
83
85
87
89
91
93
95
97
Team work between various departments
Concerns / complaints are set-tled on time
The company is ethical
Help from company to keep me in touch with latest develop-
ments in my field
Encouragement to the sports and recreation by company
Competitive work climate
Availibility of employee manual
Loyalty, Honesty and Integrity of employees are valued in the
company
Wholesome and adequate can-teen facilities
Time to time identification of training needs of employees
Fair and impartial appraisals
sufficient attention towards employee retention by com-
pany
Sufficient time to spend with the family
Recognition and appreciation to good work
Free flow of communication within the employees
Free flow of communication within company and employees
Friendly relationship with col-leagues at workplace
Smooth and effective inter-departmental communication
ACTION PLANNING GRID
Satisfaction Index (SI)
Ind
ex
of
Imp
ort
an
ce
(II)
NOW
NEAR FUTURE NOT SO SOON
NEXT
Thank You !
For Details Contact
MarketWay ConsultancyM: +91-9820793948, +91-9833399622E: [email protected]:www.market-way.in