Effective communication through emailMary CokerMD Expo Oct 2010

Communication -

One of the most important tools you have at your disposal. If you don’t or can’t communicate well , your service to your users is not complete.

Poor communication can give the impression of lack of competency or lack of caring in what you do.

Always clearly identify the audience

Communication via email To ask for informationTo give service status to a userTo manage up or downTo fix political disasters

Why, when,whatTo have a recordEfficiencyEffectivenessManaging a service

eventV.S. Face to faceNo novels

Exercises

# 1 – Write your reply to the email

#2 – Find where the errors are

Spell check is correct

Keep the extras out ! backgrounds, animations, business cards

From: Cheryl Sent: Friday, October 15, 2010 8:36 AMTo: Ayesha : Mary CokerCc: Mary CokerSubject: RE: Test equipmentDid you do this yet?

From: Cheryl Sent: Thursday, October 14, 2010 1:46 PMTo: Cheryl ; Ayesha , Mary CokerCc: Mary CokerSubject: RE: Test equipmentIs this done yet?

Why isn’t she getting an answer ?

Exercise #3

Advice for the road1. Make it clear who you want to answer what2. Reread it at least twice3. If you are angry – write everything and

then discard and rewrite ( don’t put any one in the TO: )

4. Open your attachments before sending.5. Reply all when all need to stay in the loop.

Splintering emails are more work for everybody.

6. Always be over pleasant.7. Never blind copy8. Remember whatever you write can be sent

to anyone.