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CUSTOMER February 3, 2022 SAP Retail Planning Strategy & Roadmap

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CUSTOMER

February 3, 2022

SAP Retail Planning Strategy & Roadmap

2CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Legal disclaimer

3CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Quick Overview

Recent Innovations

Key Planning Partners

Roadmap & StrategyNear-term (SAP Assortment Planning)Longer-term (Industry Cloud)

Agenda

Quick Overview

5CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Intelligent + Integrated + Modular + Omnichannel Planning Process

Allocation Management

(Seasonal / Fashion)

Replenishment(Basics / Continuous

Products)

Forecast demand

Consider demand influencing factors

Replenishment calculation

Inventory optimization

Multi-echelon

Exception handling

Initial allocation

In-season fill-in

End-of-season push

Promotion push

Strategic Planning

Merchandise Planning

Assortment Planning

Execute & In-Season

Corporate strategy

Multiyear plan

Corporate targets for sales & margin

Plan headcount, capital expenditures, & expenses

Model financial statements

Plan sales, receipts, markdowns, margin, inventory, open-to-buy

Plan for:� Regions� Channels� Product hierarchy� Locations� Wholesale customers

Clustering

Option planning

Plan styles / models

Business rules

Define product mix

Plan demand & buy quantities

Introduce new products

Aligned with merchandise plans

Category management

Space-aware

Activate assortment (listing)

Buy

In-season management

Monitor open-to-buy

PUSH

PULL

6CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP CAR applications bundle and Industry Cloud enable the intelligent enterprise

Master data POS data transfer & audit

Real-time inventory visibility Omnichannel sales history

Omnichannel product availability & sourcing Unified Demand Forecasting (UDF)

Omnichannel promotion pricing Analyze, adjust & manage forecasting

Promo offer management Product attributes On-shelf availability

Location clustering Size curve analysis Sales analytics

SAP Customer Activity Repository (CAR)

SAP Customer Activity Repository applications bundle (CARAB)

Merchandise Planning

Assortment Planning

Allocation Management

Replenishment Planning

Promotion Management

Predictive Planning and Inventory Orchestration

Order Management

Smart Store

= built by partners

On Premise or Managed SaaS Public SaaS

7CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Personalized launchpad

Embedded analyticsFlexible, integrated, Excel-based

planning workbooks with

powerful planning functions

Highly-visual

A Modern User Experience

8CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

• Best practices templates & toolkit for custom planning workbooks and flow

• Omnichannel: retail, e-commerce, & wholesale• Plan sales (regular, promotion, & markdown), margin,

receipts, inventory, open-to-buy, & other KPIs• Plan at any level of the product & market hierarchies• Plan top-down, bottom-up, or middle-out• Create multiple versions of a plan (main, simulation,

custom, final, etc.) & copy / reference other versions• Highlight all changes after each KPI change• Define thresholds / exceptions & alerts• Lock cells, columns, & rows • View plan, LY, and LLY KPIs in a single view• Utilize “rules of precedence” to control the order &

priority of calculations• Control user access by planning area of responsibility• Support multiple currencies & languages

SAP Merchandise Planning: Solution Overview

9CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Now, Plan All Merchandise Types with SAP Assortment Planning

Seasonal / Fashion Products

Continuous / Replenishable Products

Grocery & Drug FashionDept StoreHardlines Hypermarket

PUSH§ Short lifecycle products

§ Categories refreshed each season

§ Longer lead times

§ Single/limited buys

§ Allocated

§ Purchase budget (OTB)

§ Clearance markdowns make room for next season

PULL§ Long lifecycle products

§ Stable categories

§ Shorter lead times

§ Replenished

§ Promotions drive volume & traffic

Assortment Mix

10CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Different Planning Flows for Different Assortment Types

Long Lifecycle Product Assortments

Short Lifecycle Product Assortments

Plan Assortments

Planning Config

Attributes

Location Clustering

Modules

CommonPrep

Activities

Style planning

Option planning

Business rules

Product ranking keys

Plan Assortments Preseason Demand and Buy PlanningAssortment Optimization

Assortment Optimization

11CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

§ Intelligent location clustering§ Planning attribute management§ Plan an assortment strategy

using option planning (plan customer choice counts by key attribute)

§ Define product mix§ Utilize several intelligent tools &

embedded analytics for decision support (keep, drop, add & where to sell)

§ Optimize assortments to maximize revenue or margin

§ Define business rules§ Visual planning

§ Use placeholders & reference products to plan new products

§ Visibility to merchandise plan & option plan metrics

§ Manage exceptions for dates & locations

§ In-season management

SAP Assortment Planning for fashion and seasonal: Overview

12CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Assortment Planning: Intelligent Planning Capabilities

Unified Demand Forecast & Demand Insights

Location Clustering Option Planning & Optimization

Assortment Optimization Assortment Optimization with Google Shopping

Pareto Analysis

Product Similarity Placeholder Product Matching

Dynamic Size Curves Pre-Pack Optimization In-Season Demand & Inventory Analysis

Recent InnovationsSAP Assortment Planning for category management

14CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

What: Optimizing a long-lifecycle product assortment with SAP Assortment Planning

Product ranking

methodology

Business rules

Financial metrics

Customer factors

Demand transference

Location clusters

Space constraints

AI & predictive analytics

Optimized Assortment

15CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

How: Process Flow

Customer insights

Categories & products

Trends & growth

Channels / clusters / stores

External market / competitor data

Location Clustering

Assortment Strategy

Assortment Optimization

Weighted product ranking keys

Business rules

Financial metrics

Space Planning

Activation & Execution

Consumer Decision Tree (CDT) &

Substitutability / Demand

Transference

Cluster evaluation

Consider metrics, attributes, space & product group buying patterns

Modules

Analytics

16CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Optimized Product Ranking

17CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Intelligently cluster stores using metrics, attributes, & predictive analytics

§ Cluster at any level (department, category, etc.)

§ Request an intelligent proposal (uses k-means, slight silhouette)

§ Use metrics and/or location attributes

§ Use external data (e.g., demographics)

§ Define min / max§ Plan for new store openings§ Nest clusters through multi-step

clustering (e.g., first by store size, then by attribute or KPI)

§ Visualize the clusters§ Perform fast simulations§ Make manual adjustments /

overrides

18CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Rank products per assortment according to their importance

Composite Product Ranking: § Define relevant KPIs for ranking

and relative weights for eachKPI

§ Assign ranking key to applicableassortments

§ Rank all articles per assortmentbased on the compositeapplying a ranking key and business rules

§ Combined ranking key examples:– Combined index = KPI_1 x weight_1 + KPI_2 x weight_2 + … + KPI_n x weight_n.

19CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Create & apply business rules to assortment definition

Advanced Business Rules Editor: § Business logic in the form of

defined rules will help guide the product ranking process.

§ Rules ensure that real-world requirements, business priorities, challenges, and constraints will be consideredin the product ranking process and the overall definition of the assortment.

§ Use business rule templates§ Assign business rules to nodes

on the product & market hierarchies

§ Evaluate business rules per assortment and giverecommendations to categorymanager § Examples:

– Minimum x nr/% of articles with the attribute y should be in assortment z– a1, a2, a3 should be mandatory in assortment x but optional in assortment z.– The following articles should be excluded from assortment x: a1, a2, a3 – Exclude all articles from vendor x from assortment from product group y & retail chain z

20CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Optimize the assortment (product level view)Product rankings

(per module / planogram)

System proposed changes (per

assortment / planogram) User override (keep, drop, optional)

Lock status (future optimizations don’t

impact)

View assortment change history & future by date &

module / planogram

Choose what info, metric, etc. to display

21CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Optimize the assortment (summary per assortment / planogram view)

Consider space in the assortment & view the

current planogram

Metrics

Key Planning Partnersdunnhumby

23CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

dunnhumby: Pre-NRF Press Release (Jan 13, 2022)

© 2021 dunnhumby / All rights reserved / Confidential2424

Optimise your assortment, minimise manual efforts

Combine the best of two worlds…

SAPLeader in intelligent business applications & retail planning

dunnhumbyLeader in Customer Data Science

…to improve category performance & Customer experiences

✓Better Customer-led

decisions

✓Improve efficiencies & execute at scale

✓Optimise & drive growth

Create assortments that cover Customer needs and achieve maximum sales

performance, and relevance for Customers.

Streamline the assortment process with an automated, data-led solution that delivers localised recommendations

across multiple categories, store clusters and formats/banners.

Achieve the optimal balance of best performing products that Customers want and be sensitive to market changes with

near real time data.

25CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

§ Category management methodology

§ Management consulting/ change management

§ Company level strategy customer and location segmentations

§ Final assortment recommendations

§ Space planning integration§ Assortment activation &

execution

§ Consumer Decision Tree (CDT)§ Consumer insights§ Product level substitution§ Customer ranking§ Assortment recommendations

(initial recommendation, focused on customer)

§ Calculate demand transference

§ Master data & attribute management

§ External market & competitor data (e.g. Nielsen)

§ Advanced demand forecast§ Define business rules § Define product ranking keys§ Product ranking§ Sales history§ Cost & margin§ Category level location

clustering§ Inventory

The integrated, automated solution for all your assortment needs from strategy through execution

Strategy Planning Execution

26CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

How: Process Flow

Customer insights

Categories & products

Trends & growth

Channels / clusters / stores

External market / competitor data

Location Clustering

Assortment Strategy

Assortment Optimization

Weighted product ranking keys

Business rules

Financial metrics

Space Planning

Activation & Execution

Consumer Decision Tree (CDT) &

Substitutability / Demand

Transference

Cluster evaluation

Consider metrics, attributes, space & product group buying patterns

Modules

Analytics

Key Planning PartnersStylumia

28CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Stylumia provides fashion prediction using AI/ML

29CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Assortment Planning: Planning Flow & Stylumia Use Cases

Style Planning(Silhouette/Model)

DefineAssortment(Assortment List)

Style Planning(Silhouette/Model)

DefineAssortment(Assortment List)

DecisionSupport

Optimization

PlaceholderProducts

Plan Assortments

Manage Modules

Manage Key Settings

Manage ProductAttributes

Cluster Locations

Merchandise Planning

PlannedFinancial Metrics

Process Preparation

Activate (Listing)

Purchase Order

AssortmentStrategy(Option Planning)

Business Rules

Better pre-season fashion

forecasting

Enrich products with

additional attributes for

advanced analysis

New product introduction

Advanced analytics

Competitive intelligence

Trend spotting

Identi

fy ide

as fo

r new

style

s

White space identification

Roadmap & StrategySAP Assortment Planning

31CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Category management enhancements Merchandise Planning (Industry Cloud)

Continuous improvement Minor enhancements & fixes Assortment Planning (Industry Cloud)

2022 2023 2024

Industry Cloud SAP Assortment Planning

We will continue to develop and enhance our portfolioBusiness Process as a Service (BPaaS)

| LAB PREVIEW: Subject to change

32CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Next release CARAB 5.0 FPS03 is planned and in progress with a planned Release to Customer (RTC): June 23, 2022

Roadmap includes (1) continued APL for category management co-innovation and (2) continuous improvement.

Planned scope:§ Category management enhancements§ Aggregated KPI in product planning table§ Respect the location hierarchy node in the transferable demand§ Planogram fit enhancements§ Export data tables to Excel§ Mass maintenance of moving a location between clusters§ Business rule enhancement§ Attributes with more than one value§ Change the (planning) period for calculation of the KPIs§ Change price per product§ Change ROS and Forecast per product§ Switch between KPI with constructed reference data and KPI w/o constructed reference data§ Market hierarchy node deletion

SAP Assortment Planning 5.0 FPS03 (Q2 2022)

Roadmap & StrategyIndustry Cloud: Predictive Planning

34CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Simple Objectives, Yet Harder Than Ever

Right Product

Right Time

Right Location

Right Price

Right Quantity

35CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Business Process as a Service (BPaaS)SAP CAR applications bundle and Industry Cloud enable the intelligent enterprise

Master data POS data transfer & audit

Real-time inventory visibility Omnichannel sales history

Omnichannel product availability & sourcing Unified Demand Forecasting (UDF)

Omnichannel promotion pricing Analyze, adjust & manage forecasting

Promo offer management Product attributes On-shelf availability

Location clustering Size curve analysis Sales analytics

SAP Customer Activity Repository (CAR)

SAP Customer Activity Repository applications bundle (CARAB)

Merchandise Planning

Assortment Planning

Allocation Management

Replenishment Planning

Promotion Management

Predictive Planning and Inventory Orchestration

Order Management

Smart Store

= built by partners

On Premise or Managed SaaS Public SaaS

36CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

A next-gen, modular cloud suite of integrated, intelligent SAP and partner solutions for elevating merchandising and supply chain planning processes

Users will be able to:

• gain insights from advanced analytics, forecasting, and other predictive services

• plan right products, quantities, and locations for all levels of the supply chain and at different time horizons to satisfy demands from multiple channels

• leverage intelligent and next best action recommendations from the optimization and predictive services, while considering context, business rules, and constraints

• execute recommendations and plans with integration to execution systems

Predictive Planning and Inventory Orchestration

Predictive Planning and Inventory Orchestration

37CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Predictive Planning and Inventory Orchestration (an Industry Cloud suite)

Merchandise Financial Planning

Assortment Planning

Agile Merchandising

Price Planning

Promotion Planning

Demand Forecasting & Planning

Order & Delivery Scheduling

Omnichannel Supply Chain Planning

Markdown Planning

Right productsRight locationsRight targets Right next actions Right prices Right offers Right forecast

Right timeRight delivery path

Right quantities Right locations

Right clearance prices

= Industry Cloud first wave topics

Planned Q4 2022Planned Q2 2022Planned Q1 2023

= Industry Cloud future topics

Planned 2024 Planned 2024

38CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Predictive Planning and Inventory Orchestration (an Industry Cloud suite)

Merchandise Financial Planning

Assortment Planning

Agile Merchandising

Price Planning

Promotion Planning

Demand Forecasting & Planning

Order & Delivery Scheduling

Omnichannel Supply Chain Planning

Markdown Planning

Right productsRight locationsRight targets Right next actions Right prices Right offers Right forecast

Right timeRight delivery path

Right quantities Right locations

Right clearance prices

= Industry Cloud first wave topics

Planned Q4 2022Planned Q2 2022Planned Q1 2023

= Industry Cloud future topics

§ Plan key financial metrics

§ Plan channels & stores

§ Plan product hierarchy levels

§ Pre-season forecasting

§ Assortment planning for fashion / seasonal

§ Assortment planning for category management

§ Clustering§ Option planning§ Business rules§ New product

introduction§ Assortment

optimization§ Space-aware§ Sales & buy

planning§ Pre-season

forecasting

§ In-season management

§ Category management insights

§ Dashboard for monitoring & early warning

§ Root cause analysis

§ Next best action proposals

§ Link to execution of next best action

§ Price lifecycle planning

§ Price optimization § Pricing rules§ Lifecycle visibility

& planning§ Execution across

channels

§ Tactical promotion planning

§ Promotion optimization

§ Calendar§ Event and offer

management§ Personalized

offers§ Loyalty

management§ Monitor

effectiveness

§ Everyday forecasting

§ Pre-season forecasting

§ Fresh forecasting§ Context-aware§ Consider

traditional & non-traditional demand factors

§ Consider order & fulfillment channels

§ Consider product characteristics

§ Define demand influencing factors

§ Refine demand forecast

§ Granular & aggregated demand

§ Define order & delivery rhythms & patterns for all nodes

§ Internal supply network

§ External supply network

§ DC replenishment§ Store

replenishment§ Allocations§ Multi-echelon§ Logistical

optimization§ Promotional

buying

§ Markdown strategies

§ Markdown optimization

§ Monitor effectiveness

Planned 2024 Planned 2024

39CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP protects your investment in SAP’s CARAB solution suite• A collection of mature, stable capabilities and solutions

• Continuous improvements planned in 2022+• Available on premise or via private managed cloud

Stepwise transition to SAP’s Industry Cloud• Take advantage of new cloud innovations

• Modular solutions• Rapid deployment

• Integrated to CAR for hybrid scenarios (mix and match solutions and capabilities)• Move to the cloud at your own pace

SAP is offering customers choice and flexibility

Invitation to participate in co-innovation on Industry Cloud topics

SAP CARAB and Industry Cloud Together

Industry CloudIntelligent Suite

S/4HANA CARABPredictive Planning

and Inventory Orchestration

Smart StoreOrder Management…

40CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Industry Cloud

Industry Cloud Integration Foundation

Intelligent Suite Partner/ 3rd Pty

SAP Omnichannel Promotion Pricing Service

SAP Customer Order Sourcing

SAP Predictive Replenishment

Multi-level Replenishment Planning

Inventory Optimization

SAP Order & Delivery Scheduling

Order & Delivery Schedule Optimization

SAP Retail Store Order Fulfillment

Order Picking

Order Handover

Outbound Warehouse Management

Store Analytics (Sales Channel Analytics

SAP Retail Store Task Management

Assortment Analytics

Inventory Analytics & Control

Retail Store Back Office Management

Plan to optimize Fulfillment

SAP Order Management for Sourcing & Availability

Product Availability Check

Product Allocation Check

Product Source Determination

Product Substitution

Supply Creation Based Confirmation

Inventory Management

Transportation Analytics

Logistics Monitoring

SAP Order Management Foundation

Logistics Monitoring

Distributed Order Orchestration

Sales Order Management

Customer Order Monitoring

Tax Determination & Calculation

Cart & Checkout Management

Self Service Engagement

SAP Integrated Business Planning

Supply Chain Exception Management

Supply Chain Planning Impact Analysis

Supply Chain Disruption Resolution

Consensus Demand Planning

Supply Chain Network design

Supply Chain Segmentation

SAP S/4HANA

Inventory Management

Sourcing Collaboration

Product Data Management

Customer Data Management

Sales History

SAP Customer Activity Repository Demand Data Foundation

Product Data Management

Customer Data Management

Sales History

SAP Customer Activity Repository

Omni Channel Assortment Planning

Merchandise Planning

SAP Analytics Cloud

Analytics

Allocation Planning

Promotion Planning

Replenishment Planning

SAP Extended Warehouse Management

Customer Returns Management

Internal Goods Movement Management

Transportation Execution

SAP Retail Store Inventory Management

Mobile Inventory Management

Physical Inventory Management

Internal Goods Movement and Transfer

Management

Markdown Management (Sales Price Planning

and Definition)

SAP SuccessFactors

Work Schedule Management

Rostering & Shift Optimization

Absence Management

Employee Time Tracking

Time Sheet Management

Time Calculation

SAP Commerce Cloud I SAP Marketing Cloud l SAP Upscale Commerce I SAP Omnichannel POS by GK I 3rd Party Commerce/ Order Capture l SAP Customer Cloud l SAP Service Cloud

Payment ManagementTax Determination & Calculation

Credit ManagementHeadless Commerce Management

Cart & Checkout Management

Self Service Engagement

Audience Segmentation

Marketing & Campaign Management

Digital Asset Management

Marketing Collaboration

Customer Master Data Management

Sales Contract Management

Sales Order Management

SAP Intelligent Returns Management

SAP Omnichannel Sales Transfer & Audit

Source to Pay Plan to Fulfil Awareness to Cash

Supply Chain Strategy

ManagementDemand Planning Supply Planning

Supply Chain Performance Management

Plan to optimize Marketing & Merchandising

Price & Promotion Planning

Merchandise & Assortment

Planning

Deliver Product to Fulfill

Order Promising

Inventory Management

Warehouse Management

Transportation Management

Supply Chain Performance Management

Omnichannel Enablement to Execution

Sales Execution

Order to Fulfill

Customer Order & Contract

Management

Invoice to Cash

Customer Invoice Management

Receivables Management

Request to Service

Customer Service & Support

Manage Customers & Channels

Store Operations

Manage Workforce & Retirement

Time Management

Sales Price Calculation

ApplicationCapabilityChanges

Retail & Fashion: Industry Cloud Application Architecture Roadmap2022

Customer Experience Suite

41CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Industry Cloud

Industry Cloud Integration Foundation

Intelligent Suite Partner/ 3rd Pty

SAP Retail Store Inventory Management

SAP Omnichannel Promotion Pricing Service

SAP Customer Order Sourcing

SAP Intelligent Returns Management

Plan to optimize Fulfillment

SAP Retail Store Task Management

Price Planning and Optimization Excellence

Sales Price Planning and Definition

Promotion Planning and Optimization Excellence

Promotion Management

Merchandising & InventoryMobile Inventory Management

Replenishment Planning

Goods Receipt Processing

Internal Goods Movement and Transfer Management

Proof of Delivery Management

Physical Inventory Management

Goods Issue Processing

Carrier Booking & Tendering

Promotion Management

Sales Price Planning & definition Store Layout Management

Markdown Management (Sales Price Planning and Definition)

Product Transfer Management (Internal Goods Movement Management

Internal Warehouse Management

SAP Order Management for

drop shipping

Warehouse Analytics

TBD …

SAP Order Management Foundation

Logistics Monitoring

Distributed Order Orchestration

Sales Order Management

Customer Order Monitoring

Tax Determination & Calculation

Cart & Checkout Management

Self Service Engagement

Product Substitution

Customer Invoice Processing

SAP Commerce Cloud I SAP Marketing Cloud l SAP Upscale Commerce I SAP Omnichannel POS by GK I 3rd Party Commerce/ Order Capture l SAP Customer Cloud l SAP Service Cloud

Payment ManagementTax Determination & Calculation

Credit ManagementHeadless Commerce Management

Cart & Checkout Management

Self Service Engagement

Audience Segmentation

Marketing & Campaign Management

Digital Asset Management

Marketing Collaboration

Customer Master Data Management

Sales Contract Management

SAP Order & Delivery Scheduling

Order & Delivery Schedule Optimization

SAP Omnichannel Sales Transfer & audit

SAP Predictive Demand Planning

Predictive ServicesLocation & Customer

Clustering

Size Curve Analysis

Omnichannel Demand Forecasting

Multi-Level Demand Planning

SAP Predictive Replenishment and

AllocationMulti-level

Replenishment Planning

Inventory Optimization

Multi-level allocation planning

Supplier Planning Collaboration

Supply Chain Exception Management

Source to Pay Plan to Fulfil Awareness to Cash

Supply Chain Strategy

ManagementDemand Planning Supply Planning

Supply Chain Performance Management

Plan to optimize Marketing & Merchandising

Price & Promotion Planning

Merchandise & Assortment

Planning

Deliver Product to Fulfill

Order Promising

Inventory Management

Warehouse Management

Transportation Management

Supply Chain Performance Management

Omnichannel Enablement to Execution

Sales Execution

Order to Fulfill

Customer Order & Contract

Management

Invoice to Cash

Customer Invoice Management

Receivables Management

Request to Service

Customer Service & Support

Manage Customers & Channels

Store Operations

Manage Workforce & Retirement

Time Management

ApplicationCapabilityChanges

Retail & Fashion: Industry Cloud Application Architecture Roadmap2023

Customer Experience Suite

SAP Retail Store Order Fulfillment

SAP Order Management for Sourcing & Availability

Order Picking

Order Handover

Outbound Warehouse Management

Store Analytics (Sales Channel Analytics

Product Substitution

SAP Customer Activity Repository

Omni Channel Assortment Planning

Merchandise Planning

SAP Analytics Cloud

Analytics

Allocation Planning

SAP Extended Warehouse Management

Customer Returns Management

Internal Goods Movement Management

Transportation Execution

SAP Integrated Business Planning

Supply Chain Exception Management

Supply Chain Planning Impact Analysis

Supply Chain Disruption Resolution

Consensus Demand Planning

Supply Chain Network design

Supply Chain Segmentation

SAP S/4HANA

Inventory Management

Sourcing Collaboration

Product Data Management

Customer Data Management

Sales History

SAP Customer Activity Repository Demand Data Foundation

Product Data Management

Customer Data Management

Sales History

SAP SuccessFactors

Work Schedule Management

Rostering & Shift Optimization

Absence Management

Employee Time Tracking

Time Sheet Management

Time Calculation

Sales Order Management

Sales Price Calculation

42CUSTOMER© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Industry Cloud

Industry Cloud Integration Foundation

Intelligent Suite Partner/ 3rd Pty

SAP Commerce Cloud I SAP Marketing Cloud l SAP Upscale Commerce I SAP Omnichannel POS by GK I 3rd Party Commerce/ Order Capture l SAP Customer Cloud l SAP Service Cloud

Payment ManagementTax Determination & Calculation

Credit ManagementHeadless Commerce Management

Cart & Checkout Management

Self Service Engagement

Plan to optimize Fulfillment

Predictive Services

Price Planning and Optimization Excellence

Promotion Planning and Optimization Excellence

SAP Order Management for drop shipping

Merchandise Planning

Merchandise Planning

Merchandising and Sales Analytics

Agile Merchandising

Category Management Insights and

Recommendations

In-Season Management

Assortment Planning

Assortment Analytics

Omnichannel Assortment Planning

Space Planning

Franchise ManagementAssortment Definition

Sales Price Planning and Definition

Account-based Marketing

Customer Service Inquiry Management

Loyalty Management Self-Service Engagement

Sales Order ManagementRecommendation Management

Solution Order Management Contextual Real-Time Personalization

Cross Sell/ Up-Sell Opportunity Identification

Service Contract Management

Subscription Management Activity & Visit Management

Audience Segmentation

Marketing & Campaign Management

Digital Asset Management

Marketing Collaboration

Customer Master Data Management

Sales Contract Management

SAP Order & Delivery Scheduling

SAP Predictive Replenishment and

Allocation

SAP Omnichannel Sales Transfer & audit

SAP Predictive Demand Planning

Consensus Demand Planning

Omnichannel Demand Forecasting

Multi-Level Demand Planning

Product Similarity

Source to Pay Plan to Fulfil Awareness to Cash

Supply Chain Strategy

ManagementDemand Planning Supply Planning

Supply Chain Performance Management

Plan to optimize Marketing & Merchandising

Price & Promotion Planning

Merchandise & Assortment

Planning

Deliver Product to Fulfill

Order Promising

Inventory Management

Warehouse Management

Transportation Management

Supply Chain Performance Management

Omnichannel Enablement to Execution

Sales Execution

Order to Fulfill

Customer Order & Contract

Management

Invoice to Cash

Customer Invoice Management

Receivables Management

Request to Service

Customer Service & Support

Manage Customers & Channels

Store Operations

Manage Workforce & Retirement

Time Management

Merchandising & InventoryMobile Inventory Management

Replenishment Planning

Goods Receipt Processing

Internal Goods Movement and Transfer Management

Proof of Delivery Management

Physical Inventory Management

Goods Issue Processing

Transport Execution Promotion Management

Sales Price Planning and definition Store Layout Management

Markdown Management (Sales Price Planning and Definition)

Product Transfer Management (Internal Goods Movement Management

Product Donation/Disposal (Waste Management)

Internal Warehouse Management

Carrier Booking & Tendering

ApplicationCapabilityChanges

Retail & Fashion: Industry Cloud Application Architecture Roadmap2024

Customer Experience Suite

SAP Retail Store Inventory Management

SAP Omnichannel Promotion Pricing Service

SAP Customer Order Sourcing

SAP Intelligent Returns Management

SAP Retail Store Order Fulfillment

SAP Retail Store Task Management

SAP Order Management for Sourcing & Availability

SAP Order Management for Sourcing & Availability

SAP Customer Activity Repository

Omni Channel Assortment Planning

Merchandise Planning

SAP Analytics Cloud

Analytics

SAP Extended Warehouse Management

Customer Returns Management

Internal Goods Movement Management

Transportation Execution

SAP Integrated Business Planning

Supply Chain Exception Management

Supply Chain Planning Impact Analysis

Supply Chain Disruption Resolution

Consensus Demand Planning

Supply Chain Network design

Supply Chain Segmentation

SAP S/4HANA

Inventory Management

Sourcing Collaboration

Product Data Management

Customer Data Management

Sales History

SAP Customer Activity Repository Demand Data Foundation

Product Data Management

Customer Data Management

Sales History

SAP SuccessFactors

Work Schedule Management

Rostering & Shift Optimization

Absence Management

Employee Time Tracking

Time Sheet Management

Time Calculation

Sales Order Management

Sales Price Calculation

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SAP Ranked as a Leader in Retail Planning

The Forrester WaveTM: Retail Planning Q1, 2020

"SAP’s patient investment in retail planning is paying off…"

Evaluated SAP solutions include:

§ SAP Customer Activity Repository (including Unified Demand Forecast)

§ SAP Merchandise Planning

§ SAP Assortment Planning

§ SAP Allocation Management

§ SAP Forecasting and Replenishment

§ SAP Promotion Management

The Forrester Wave! is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave! are trademarks of Forrester Research, Inc. The Forrester Wave! is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave!. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.