sap retail planning strategy & roadmap
TRANSCRIPT
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Legal disclaimer
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Quick Overview
Recent Innovations
Key Planning Partners
Roadmap & StrategyNear-term (SAP Assortment Planning)Longer-term (Industry Cloud)
Agenda
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Intelligent + Integrated + Modular + Omnichannel Planning Process
Allocation Management
(Seasonal / Fashion)
Replenishment(Basics / Continuous
Products)
Forecast demand
Consider demand influencing factors
Replenishment calculation
Inventory optimization
Multi-echelon
Exception handling
Initial allocation
In-season fill-in
End-of-season push
Promotion push
Strategic Planning
Merchandise Planning
Assortment Planning
Execute & In-Season
Corporate strategy
Multiyear plan
Corporate targets for sales & margin
Plan headcount, capital expenditures, & expenses
Model financial statements
Plan sales, receipts, markdowns, margin, inventory, open-to-buy
Plan for:� Regions� Channels� Product hierarchy� Locations� Wholesale customers
Clustering
Option planning
Plan styles / models
Business rules
Define product mix
Plan demand & buy quantities
Introduce new products
Aligned with merchandise plans
Category management
Space-aware
Activate assortment (listing)
Buy
In-season management
Monitor open-to-buy
PUSH
PULL
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SAP CAR applications bundle and Industry Cloud enable the intelligent enterprise
Master data POS data transfer & audit
Real-time inventory visibility Omnichannel sales history
Omnichannel product availability & sourcing Unified Demand Forecasting (UDF)
Omnichannel promotion pricing Analyze, adjust & manage forecasting
Promo offer management Product attributes On-shelf availability
Location clustering Size curve analysis Sales analytics
SAP Customer Activity Repository (CAR)
SAP Customer Activity Repository applications bundle (CARAB)
Merchandise Planning
Assortment Planning
Allocation Management
Replenishment Planning
Promotion Management
Predictive Planning and Inventory Orchestration
Order Management
Smart Store
= built by partners
On Premise or Managed SaaS Public SaaS
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Personalized launchpad
Embedded analyticsFlexible, integrated, Excel-based
planning workbooks with
powerful planning functions
Highly-visual
A Modern User Experience
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• Best practices templates & toolkit for custom planning workbooks and flow
• Omnichannel: retail, e-commerce, & wholesale• Plan sales (regular, promotion, & markdown), margin,
receipts, inventory, open-to-buy, & other KPIs• Plan at any level of the product & market hierarchies• Plan top-down, bottom-up, or middle-out• Create multiple versions of a plan (main, simulation,
custom, final, etc.) & copy / reference other versions• Highlight all changes after each KPI change• Define thresholds / exceptions & alerts• Lock cells, columns, & rows • View plan, LY, and LLY KPIs in a single view• Utilize “rules of precedence” to control the order &
priority of calculations• Control user access by planning area of responsibility• Support multiple currencies & languages
SAP Merchandise Planning: Solution Overview
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Now, Plan All Merchandise Types with SAP Assortment Planning
Seasonal / Fashion Products
Continuous / Replenishable Products
Grocery & Drug FashionDept StoreHardlines Hypermarket
PUSH§ Short lifecycle products
§ Categories refreshed each season
§ Longer lead times
§ Single/limited buys
§ Allocated
§ Purchase budget (OTB)
§ Clearance markdowns make room for next season
PULL§ Long lifecycle products
§ Stable categories
§ Shorter lead times
§ Replenished
§ Promotions drive volume & traffic
Assortment Mix
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Different Planning Flows for Different Assortment Types
Long Lifecycle Product Assortments
Short Lifecycle Product Assortments
Plan Assortments
Planning Config
Attributes
Location Clustering
Modules
CommonPrep
Activities
Style planning
Option planning
Business rules
Product ranking keys
Plan Assortments Preseason Demand and Buy PlanningAssortment Optimization
Assortment Optimization
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§ Intelligent location clustering§ Planning attribute management§ Plan an assortment strategy
using option planning (plan customer choice counts by key attribute)
§ Define product mix§ Utilize several intelligent tools &
embedded analytics for decision support (keep, drop, add & where to sell)
§ Optimize assortments to maximize revenue or margin
§ Define business rules§ Visual planning
§ Use placeholders & reference products to plan new products
§ Visibility to merchandise plan & option plan metrics
§ Manage exceptions for dates & locations
§ In-season management
SAP Assortment Planning for fashion and seasonal: Overview
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Assortment Planning: Intelligent Planning Capabilities
Unified Demand Forecast & Demand Insights
Location Clustering Option Planning & Optimization
Assortment Optimization Assortment Optimization with Google Shopping
Pareto Analysis
Product Similarity Placeholder Product Matching
Dynamic Size Curves Pre-Pack Optimization In-Season Demand & Inventory Analysis
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What: Optimizing a long-lifecycle product assortment with SAP Assortment Planning
Product ranking
methodology
Business rules
Financial metrics
Customer factors
Demand transference
Location clusters
Space constraints
AI & predictive analytics
Optimized Assortment
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How: Process Flow
Customer insights
Categories & products
Trends & growth
Channels / clusters / stores
External market / competitor data
Location Clustering
Assortment Strategy
Assortment Optimization
Weighted product ranking keys
Business rules
Financial metrics
Space Planning
Activation & Execution
Consumer Decision Tree (CDT) &
Substitutability / Demand
Transference
Cluster evaluation
Consider metrics, attributes, space & product group buying patterns
Modules
Analytics
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Optimized Product Ranking
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Intelligently cluster stores using metrics, attributes, & predictive analytics
§ Cluster at any level (department, category, etc.)
§ Request an intelligent proposal (uses k-means, slight silhouette)
§ Use metrics and/or location attributes
§ Use external data (e.g., demographics)
§ Define min / max§ Plan for new store openings§ Nest clusters through multi-step
clustering (e.g., first by store size, then by attribute or KPI)
§ Visualize the clusters§ Perform fast simulations§ Make manual adjustments /
overrides
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Rank products per assortment according to their importance
Composite Product Ranking: § Define relevant KPIs for ranking
and relative weights for eachKPI
§ Assign ranking key to applicableassortments
§ Rank all articles per assortmentbased on the compositeapplying a ranking key and business rules
§ Combined ranking key examples:– Combined index = KPI_1 x weight_1 + KPI_2 x weight_2 + … + KPI_n x weight_n.
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Create & apply business rules to assortment definition
Advanced Business Rules Editor: § Business logic in the form of
defined rules will help guide the product ranking process.
§ Rules ensure that real-world requirements, business priorities, challenges, and constraints will be consideredin the product ranking process and the overall definition of the assortment.
§ Use business rule templates§ Assign business rules to nodes
on the product & market hierarchies
§ Evaluate business rules per assortment and giverecommendations to categorymanager § Examples:
– Minimum x nr/% of articles with the attribute y should be in assortment z– a1, a2, a3 should be mandatory in assortment x but optional in assortment z.– The following articles should be excluded from assortment x: a1, a2, a3 – Exclude all articles from vendor x from assortment from product group y & retail chain z
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Optimize the assortment (product level view)Product rankings
(per module / planogram)
System proposed changes (per
assortment / planogram) User override (keep, drop, optional)
Lock status (future optimizations don’t
impact)
View assortment change history & future by date &
module / planogram
Choose what info, metric, etc. to display
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Optimize the assortment (summary per assortment / planogram view)
Consider space in the assortment & view the
current planogram
Metrics
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dunnhumby: Pre-NRF Press Release (Jan 13, 2022)
© 2021 dunnhumby / All rights reserved / Confidential2424
Optimise your assortment, minimise manual efforts
Combine the best of two worlds…
SAPLeader in intelligent business applications & retail planning
dunnhumbyLeader in Customer Data Science
…to improve category performance & Customer experiences
✓Better Customer-led
decisions
✓Improve efficiencies & execute at scale
✓Optimise & drive growth
Create assortments that cover Customer needs and achieve maximum sales
performance, and relevance for Customers.
Streamline the assortment process with an automated, data-led solution that delivers localised recommendations
across multiple categories, store clusters and formats/banners.
Achieve the optimal balance of best performing products that Customers want and be sensitive to market changes with
near real time data.
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§ Category management methodology
§ Management consulting/ change management
§ Company level strategy customer and location segmentations
§ Final assortment recommendations
§ Space planning integration§ Assortment activation &
execution
§ Consumer Decision Tree (CDT)§ Consumer insights§ Product level substitution§ Customer ranking§ Assortment recommendations
(initial recommendation, focused on customer)
§ Calculate demand transference
§ Master data & attribute management
§ External market & competitor data (e.g. Nielsen)
§ Advanced demand forecast§ Define business rules § Define product ranking keys§ Product ranking§ Sales history§ Cost & margin§ Category level location
clustering§ Inventory
The integrated, automated solution for all your assortment needs from strategy through execution
Strategy Planning Execution
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How: Process Flow
Customer insights
Categories & products
Trends & growth
Channels / clusters / stores
External market / competitor data
Location Clustering
Assortment Strategy
Assortment Optimization
Weighted product ranking keys
Business rules
Financial metrics
Space Planning
Activation & Execution
Consumer Decision Tree (CDT) &
Substitutability / Demand
Transference
Cluster evaluation
Consider metrics, attributes, space & product group buying patterns
Modules
Analytics
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Stylumia provides fashion prediction using AI/ML
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SAP Assortment Planning: Planning Flow & Stylumia Use Cases
Style Planning(Silhouette/Model)
DefineAssortment(Assortment List)
Style Planning(Silhouette/Model)
DefineAssortment(Assortment List)
DecisionSupport
Optimization
PlaceholderProducts
Plan Assortments
Manage Modules
Manage Key Settings
Manage ProductAttributes
Cluster Locations
Merchandise Planning
PlannedFinancial Metrics
Process Preparation
Activate (Listing)
Purchase Order
AssortmentStrategy(Option Planning)
Business Rules
Better pre-season fashion
forecasting
Enrich products with
additional attributes for
advanced analysis
New product introduction
Advanced analytics
Competitive intelligence
Trend spotting
…
Identi
fy ide
as fo
r new
style
s
White space identification
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Category management enhancements Merchandise Planning (Industry Cloud)
Continuous improvement Minor enhancements & fixes Assortment Planning (Industry Cloud)
2022 2023 2024
Industry Cloud SAP Assortment Planning
We will continue to develop and enhance our portfolioBusiness Process as a Service (BPaaS)
| LAB PREVIEW: Subject to change
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Next release CARAB 5.0 FPS03 is planned and in progress with a planned Release to Customer (RTC): June 23, 2022
Roadmap includes (1) continued APL for category management co-innovation and (2) continuous improvement.
Planned scope:§ Category management enhancements§ Aggregated KPI in product planning table§ Respect the location hierarchy node in the transferable demand§ Planogram fit enhancements§ Export data tables to Excel§ Mass maintenance of moving a location between clusters§ Business rule enhancement§ Attributes with more than one value§ Change the (planning) period for calculation of the KPIs§ Change price per product§ Change ROS and Forecast per product§ Switch between KPI with constructed reference data and KPI w/o constructed reference data§ Market hierarchy node deletion
SAP Assortment Planning 5.0 FPS03 (Q2 2022)
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Simple Objectives, Yet Harder Than Ever
Right Product
Right Time
Right Location
Right Price
Right Quantity
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Business Process as a Service (BPaaS)SAP CAR applications bundle and Industry Cloud enable the intelligent enterprise
Master data POS data transfer & audit
Real-time inventory visibility Omnichannel sales history
Omnichannel product availability & sourcing Unified Demand Forecasting (UDF)
Omnichannel promotion pricing Analyze, adjust & manage forecasting
Promo offer management Product attributes On-shelf availability
Location clustering Size curve analysis Sales analytics
SAP Customer Activity Repository (CAR)
SAP Customer Activity Repository applications bundle (CARAB)
Merchandise Planning
Assortment Planning
Allocation Management
Replenishment Planning
Promotion Management
Predictive Planning and Inventory Orchestration
Order Management
Smart Store
= built by partners
On Premise or Managed SaaS Public SaaS
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A next-gen, modular cloud suite of integrated, intelligent SAP and partner solutions for elevating merchandising and supply chain planning processes
Users will be able to:
• gain insights from advanced analytics, forecasting, and other predictive services
• plan right products, quantities, and locations for all levels of the supply chain and at different time horizons to satisfy demands from multiple channels
• leverage intelligent and next best action recommendations from the optimization and predictive services, while considering context, business rules, and constraints
• execute recommendations and plans with integration to execution systems
Predictive Planning and Inventory Orchestration
Predictive Planning and Inventory Orchestration
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Predictive Planning and Inventory Orchestration (an Industry Cloud suite)
Merchandise Financial Planning
Assortment Planning
Agile Merchandising
Price Planning
Promotion Planning
Demand Forecasting & Planning
Order & Delivery Scheduling
Omnichannel Supply Chain Planning
Markdown Planning
Right productsRight locationsRight targets Right next actions Right prices Right offers Right forecast
Right timeRight delivery path
Right quantities Right locations
Right clearance prices
= Industry Cloud first wave topics
Planned Q4 2022Planned Q2 2022Planned Q1 2023
= Industry Cloud future topics
Planned 2024 Planned 2024
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Predictive Planning and Inventory Orchestration (an Industry Cloud suite)
Merchandise Financial Planning
Assortment Planning
Agile Merchandising
Price Planning
Promotion Planning
Demand Forecasting & Planning
Order & Delivery Scheduling
Omnichannel Supply Chain Planning
Markdown Planning
Right productsRight locationsRight targets Right next actions Right prices Right offers Right forecast
Right timeRight delivery path
Right quantities Right locations
Right clearance prices
= Industry Cloud first wave topics
Planned Q4 2022Planned Q2 2022Planned Q1 2023
= Industry Cloud future topics
§ Plan key financial metrics
§ Plan channels & stores
§ Plan product hierarchy levels
§ Pre-season forecasting
§ Assortment planning for fashion / seasonal
§ Assortment planning for category management
§ Clustering§ Option planning§ Business rules§ New product
introduction§ Assortment
optimization§ Space-aware§ Sales & buy
planning§ Pre-season
forecasting
§ In-season management
§ Category management insights
§ Dashboard for monitoring & early warning
§ Root cause analysis
§ Next best action proposals
§ Link to execution of next best action
§ Price lifecycle planning
§ Price optimization § Pricing rules§ Lifecycle visibility
& planning§ Execution across
channels
§ Tactical promotion planning
§ Promotion optimization
§ Calendar§ Event and offer
management§ Personalized
offers§ Loyalty
management§ Monitor
effectiveness
§ Everyday forecasting
§ Pre-season forecasting
§ Fresh forecasting§ Context-aware§ Consider
traditional & non-traditional demand factors
§ Consider order & fulfillment channels
§ Consider product characteristics
§ Define demand influencing factors
§ Refine demand forecast
§ Granular & aggregated demand
§ Define order & delivery rhythms & patterns for all nodes
§ Internal supply network
§ External supply network
§ DC replenishment§ Store
replenishment§ Allocations§ Multi-echelon§ Logistical
optimization§ Promotional
buying
§ Markdown strategies
§ Markdown optimization
§ Monitor effectiveness
Planned 2024 Planned 2024
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SAP protects your investment in SAP’s CARAB solution suite• A collection of mature, stable capabilities and solutions
• Continuous improvements planned in 2022+• Available on premise or via private managed cloud
Stepwise transition to SAP’s Industry Cloud• Take advantage of new cloud innovations
• Modular solutions• Rapid deployment
• Integrated to CAR for hybrid scenarios (mix and match solutions and capabilities)• Move to the cloud at your own pace
SAP is offering customers choice and flexibility
Invitation to participate in co-innovation on Industry Cloud topics
SAP CARAB and Industry Cloud Together
Industry CloudIntelligent Suite
S/4HANA CARABPredictive Planning
and Inventory Orchestration
Smart StoreOrder Management…
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Industry Cloud
Industry Cloud Integration Foundation
Intelligent Suite Partner/ 3rd Pty
SAP Omnichannel Promotion Pricing Service
SAP Customer Order Sourcing
SAP Predictive Replenishment
Multi-level Replenishment Planning
Inventory Optimization
SAP Order & Delivery Scheduling
Order & Delivery Schedule Optimization
SAP Retail Store Order Fulfillment
Order Picking
Order Handover
Outbound Warehouse Management
Store Analytics (Sales Channel Analytics
SAP Retail Store Task Management
Assortment Analytics
Inventory Analytics & Control
Retail Store Back Office Management
Plan to optimize Fulfillment
SAP Order Management for Sourcing & Availability
Product Availability Check
Product Allocation Check
Product Source Determination
Product Substitution
Supply Creation Based Confirmation
Inventory Management
Transportation Analytics
Logistics Monitoring
SAP Order Management Foundation
Logistics Monitoring
Distributed Order Orchestration
Sales Order Management
Customer Order Monitoring
Tax Determination & Calculation
Cart & Checkout Management
Self Service Engagement
SAP Integrated Business Planning
Supply Chain Exception Management
Supply Chain Planning Impact Analysis
Supply Chain Disruption Resolution
Consensus Demand Planning
Supply Chain Network design
Supply Chain Segmentation
SAP S/4HANA
Inventory Management
Sourcing Collaboration
Product Data Management
Customer Data Management
Sales History
SAP Customer Activity Repository Demand Data Foundation
Product Data Management
Customer Data Management
Sales History
SAP Customer Activity Repository
Omni Channel Assortment Planning
Merchandise Planning
SAP Analytics Cloud
Analytics
Allocation Planning
Promotion Planning
Replenishment Planning
SAP Extended Warehouse Management
Customer Returns Management
Internal Goods Movement Management
Transportation Execution
SAP Retail Store Inventory Management
Mobile Inventory Management
Physical Inventory Management
Internal Goods Movement and Transfer
Management
Markdown Management (Sales Price Planning
and Definition)
SAP SuccessFactors
Work Schedule Management
Rostering & Shift Optimization
Absence Management
Employee Time Tracking
Time Sheet Management
Time Calculation
SAP Commerce Cloud I SAP Marketing Cloud l SAP Upscale Commerce I SAP Omnichannel POS by GK I 3rd Party Commerce/ Order Capture l SAP Customer Cloud l SAP Service Cloud
Payment ManagementTax Determination & Calculation
Credit ManagementHeadless Commerce Management
Cart & Checkout Management
Self Service Engagement
Audience Segmentation
Marketing & Campaign Management
Digital Asset Management
Marketing Collaboration
Customer Master Data Management
Sales Contract Management
Sales Order Management
SAP Intelligent Returns Management
SAP Omnichannel Sales Transfer & Audit
Source to Pay Plan to Fulfil Awareness to Cash
Supply Chain Strategy
ManagementDemand Planning Supply Planning
Supply Chain Performance Management
Plan to optimize Marketing & Merchandising
Price & Promotion Planning
Merchandise & Assortment
Planning
Deliver Product to Fulfill
Order Promising
Inventory Management
Warehouse Management
Transportation Management
Supply Chain Performance Management
Omnichannel Enablement to Execution
Sales Execution
Order to Fulfill
Customer Order & Contract
Management
Invoice to Cash
Customer Invoice Management
Receivables Management
Request to Service
Customer Service & Support
Manage Customers & Channels
Store Operations
Manage Workforce & Retirement
Time Management
Sales Price Calculation
ApplicationCapabilityChanges
Retail & Fashion: Industry Cloud Application Architecture Roadmap2022
Customer Experience Suite
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Industry Cloud
Industry Cloud Integration Foundation
Intelligent Suite Partner/ 3rd Pty
SAP Retail Store Inventory Management
SAP Omnichannel Promotion Pricing Service
SAP Customer Order Sourcing
SAP Intelligent Returns Management
Plan to optimize Fulfillment
SAP Retail Store Task Management
Price Planning and Optimization Excellence
Sales Price Planning and Definition
Promotion Planning and Optimization Excellence
Promotion Management
Merchandising & InventoryMobile Inventory Management
Replenishment Planning
Goods Receipt Processing
Internal Goods Movement and Transfer Management
Proof of Delivery Management
Physical Inventory Management
Goods Issue Processing
Carrier Booking & Tendering
Promotion Management
Sales Price Planning & definition Store Layout Management
Markdown Management (Sales Price Planning and Definition)
Product Transfer Management (Internal Goods Movement Management
Internal Warehouse Management
SAP Order Management for
drop shipping
Warehouse Analytics
TBD …
SAP Order Management Foundation
Logistics Monitoring
Distributed Order Orchestration
Sales Order Management
Customer Order Monitoring
Tax Determination & Calculation
Cart & Checkout Management
Self Service Engagement
Product Substitution
Customer Invoice Processing
SAP Commerce Cloud I SAP Marketing Cloud l SAP Upscale Commerce I SAP Omnichannel POS by GK I 3rd Party Commerce/ Order Capture l SAP Customer Cloud l SAP Service Cloud
Payment ManagementTax Determination & Calculation
Credit ManagementHeadless Commerce Management
Cart & Checkout Management
Self Service Engagement
Audience Segmentation
Marketing & Campaign Management
Digital Asset Management
Marketing Collaboration
Customer Master Data Management
Sales Contract Management
SAP Order & Delivery Scheduling
Order & Delivery Schedule Optimization
SAP Omnichannel Sales Transfer & audit
SAP Predictive Demand Planning
Predictive ServicesLocation & Customer
Clustering
Size Curve Analysis
Omnichannel Demand Forecasting
Multi-Level Demand Planning
SAP Predictive Replenishment and
AllocationMulti-level
Replenishment Planning
Inventory Optimization
Multi-level allocation planning
Supplier Planning Collaboration
Supply Chain Exception Management
Source to Pay Plan to Fulfil Awareness to Cash
Supply Chain Strategy
ManagementDemand Planning Supply Planning
Supply Chain Performance Management
Plan to optimize Marketing & Merchandising
Price & Promotion Planning
Merchandise & Assortment
Planning
Deliver Product to Fulfill
Order Promising
Inventory Management
Warehouse Management
Transportation Management
Supply Chain Performance Management
Omnichannel Enablement to Execution
Sales Execution
Order to Fulfill
Customer Order & Contract
Management
Invoice to Cash
Customer Invoice Management
Receivables Management
Request to Service
Customer Service & Support
Manage Customers & Channels
Store Operations
Manage Workforce & Retirement
Time Management
ApplicationCapabilityChanges
Retail & Fashion: Industry Cloud Application Architecture Roadmap2023
Customer Experience Suite
SAP Retail Store Order Fulfillment
SAP Order Management for Sourcing & Availability
Order Picking
Order Handover
Outbound Warehouse Management
Store Analytics (Sales Channel Analytics
Product Substitution
SAP Customer Activity Repository
Omni Channel Assortment Planning
Merchandise Planning
SAP Analytics Cloud
Analytics
Allocation Planning
SAP Extended Warehouse Management
Customer Returns Management
Internal Goods Movement Management
Transportation Execution
SAP Integrated Business Planning
Supply Chain Exception Management
Supply Chain Planning Impact Analysis
Supply Chain Disruption Resolution
Consensus Demand Planning
Supply Chain Network design
Supply Chain Segmentation
SAP S/4HANA
Inventory Management
Sourcing Collaboration
Product Data Management
Customer Data Management
Sales History
SAP Customer Activity Repository Demand Data Foundation
Product Data Management
Customer Data Management
Sales History
SAP SuccessFactors
Work Schedule Management
Rostering & Shift Optimization
Absence Management
Employee Time Tracking
Time Sheet Management
Time Calculation
Sales Order Management
Sales Price Calculation
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Industry Cloud
Industry Cloud Integration Foundation
Intelligent Suite Partner/ 3rd Pty
SAP Commerce Cloud I SAP Marketing Cloud l SAP Upscale Commerce I SAP Omnichannel POS by GK I 3rd Party Commerce/ Order Capture l SAP Customer Cloud l SAP Service Cloud
Payment ManagementTax Determination & Calculation
Credit ManagementHeadless Commerce Management
Cart & Checkout Management
Self Service Engagement
Plan to optimize Fulfillment
Predictive Services
Price Planning and Optimization Excellence
Promotion Planning and Optimization Excellence
SAP Order Management for drop shipping
Merchandise Planning
Merchandise Planning
Merchandising and Sales Analytics
Agile Merchandising
Category Management Insights and
Recommendations
In-Season Management
Assortment Planning
Assortment Analytics
Omnichannel Assortment Planning
Space Planning
Franchise ManagementAssortment Definition
Sales Price Planning and Definition
Account-based Marketing
Customer Service Inquiry Management
Loyalty Management Self-Service Engagement
Sales Order ManagementRecommendation Management
Solution Order Management Contextual Real-Time Personalization
Cross Sell/ Up-Sell Opportunity Identification
Service Contract Management
Subscription Management Activity & Visit Management
Audience Segmentation
Marketing & Campaign Management
Digital Asset Management
Marketing Collaboration
Customer Master Data Management
Sales Contract Management
SAP Order & Delivery Scheduling
SAP Predictive Replenishment and
Allocation
SAP Omnichannel Sales Transfer & audit
SAP Predictive Demand Planning
Consensus Demand Planning
Omnichannel Demand Forecasting
Multi-Level Demand Planning
Product Similarity
Source to Pay Plan to Fulfil Awareness to Cash
Supply Chain Strategy
ManagementDemand Planning Supply Planning
Supply Chain Performance Management
Plan to optimize Marketing & Merchandising
Price & Promotion Planning
Merchandise & Assortment
Planning
Deliver Product to Fulfill
Order Promising
Inventory Management
Warehouse Management
Transportation Management
Supply Chain Performance Management
Omnichannel Enablement to Execution
Sales Execution
Order to Fulfill
Customer Order & Contract
Management
Invoice to Cash
Customer Invoice Management
Receivables Management
Request to Service
Customer Service & Support
Manage Customers & Channels
Store Operations
Manage Workforce & Retirement
Time Management
Merchandising & InventoryMobile Inventory Management
Replenishment Planning
Goods Receipt Processing
Internal Goods Movement and Transfer Management
Proof of Delivery Management
Physical Inventory Management
Goods Issue Processing
Transport Execution Promotion Management
Sales Price Planning and definition Store Layout Management
Markdown Management (Sales Price Planning and Definition)
Product Transfer Management (Internal Goods Movement Management
Product Donation/Disposal (Waste Management)
Internal Warehouse Management
Carrier Booking & Tendering
ApplicationCapabilityChanges
Retail & Fashion: Industry Cloud Application Architecture Roadmap2024
Customer Experience Suite
SAP Retail Store Inventory Management
SAP Omnichannel Promotion Pricing Service
SAP Customer Order Sourcing
SAP Intelligent Returns Management
SAP Retail Store Order Fulfillment
SAP Retail Store Task Management
SAP Order Management for Sourcing & Availability
SAP Order Management for Sourcing & Availability
SAP Customer Activity Repository
Omni Channel Assortment Planning
Merchandise Planning
SAP Analytics Cloud
Analytics
SAP Extended Warehouse Management
Customer Returns Management
Internal Goods Movement Management
Transportation Execution
SAP Integrated Business Planning
Supply Chain Exception Management
Supply Chain Planning Impact Analysis
Supply Chain Disruption Resolution
Consensus Demand Planning
Supply Chain Network design
Supply Chain Segmentation
SAP S/4HANA
Inventory Management
Sourcing Collaboration
Product Data Management
Customer Data Management
Sales History
SAP Customer Activity Repository Demand Data Foundation
Product Data Management
Customer Data Management
Sales History
SAP SuccessFactors
Work Schedule Management
Rostering & Shift Optimization
Absence Management
Employee Time Tracking
Time Sheet Management
Time Calculation
Sales Order Management
Sales Price Calculation
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SAP Ranked as a Leader in Retail Planning
The Forrester WaveTM: Retail Planning Q1, 2020
"SAP’s patient investment in retail planning is paying off…"
Evaluated SAP solutions include:
§ SAP Customer Activity Repository (including Unified Demand Forecast)
§ SAP Merchandise Planning
§ SAP Assortment Planning
§ SAP Allocation Management
§ SAP Forecasting and Replenishment
§ SAP Promotion Management
The Forrester Wave! is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave! are trademarks of Forrester Research, Inc. The Forrester Wave! is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave!. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.