ap urban mee seva centres project

RFP for Urban MeeSeva Centre Oct.2015 (Part – I)

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Request For Proposal Part - I

AP Urban Mee Seva Centres Project (Functional & Technical Specifications)

under Build, Operate, Maintain and Transfer (BOMT) Model

October 2015

O/o. Director, Electronic Services Delivery Ground Floor, Road No. 7, Banjara Hills

Hyderabad - 500 034, India. Phone: 040-2335 4716, 17


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Proprietary & Confidential

This document contains proprietary information furnished for evaluation purposes only. No part of this document can be reproduced in any form or by any means, disclosed or distributed to any person without the prior consent of ESD to the extent required for submitting bid and such information may not be published, disclosed, or used for any other purpose. You acknowledge and agree that this document and all portions thereof, including, but not limited to, any copyright, trade secret and other intellectual property rights relating thereto, are and at all times shall remain the sole property of ESD and that title and full ownership rights in the information contained herein and all portions thereof are reserved to and at all times shall remain with ESD. You agree to take utmost care in protecting the proprietary and confidential nature of the information contained herein.


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Table of Contents

News Paper Advertisement ............................................................................................... 5

Tender Call Notice ............................................................................................................... 6

A. Introduction to Mee Seva Project ........................................................................... 7

B. Scope of the project................................................................................................... 10

1. Scope in Detail ............................................................................................... 10

2. Takeover of Urban MeeSeva Centers .................................................... 12

3. Period for establishment ........................................................................... 13

4. Utilization of existing assets: .................................................................. 13

5. Expected Outcome: ...................................................................................... 13

C. Roles and Responsibilities ...................................................................................... 15

1. Responsibilities of ESD. ............................................................................. 15

2. Responsibilities of Service Provider ..................................................... 16

3. Responsibilities of Departments/Agencies ....................................... 20

4. Responsibilities of GOAP ........................................................................... 20

5. Other Roles & Responsibilities: .............................................................. 21

D. Functional Requirements .................................................................................... 22

1. MEE SEVA Architecture ............................................................................. 22

2. Urban MEE SEVA Centers ......................................................................... 23

3. Citizen Services ............................................................................................. 25

4. Typical Bill Payment sub-system: ......................................................... 25

5. Other sub-systems: ....................................................................................... 26

6. Business Services .......................................................................................... 26

7. Expansion of Services ................................................................................. 27

8. Service Quality Parameters ...................................................................... 27

9. Transaction Volumes ................................................................................... 28

E. Technical Requirements of MeeSeva System ................................................... 28

F. Operational Requirements ...................................................................................... 29

1. Requirement to comply with MOUs ..................................................... 29

2. Business Function & Performance ........................................................ 29

3. Time Schedule ................................................................................................ 29

4. Operations & Maintenance ....................................................................... 29

5. System Support ............................................................................................. 30

6. System Administration .............................................................................. 30

7. Network Administration ............................................................................ 30

8. Productivity ..................................................................................................... 31

9. Quality Standards ......................................................................................... 31

10. Manpower Deployment ............................................................................... 31


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11. Deliverables ..................................................................................................... 31

12. Project Management .................................................................................... 32

13. Work Program ................................................................................................. 32

14. Reports .............................................................................................................. 32

15. Training ............................................................................................................. 32

16. Supply of Consumables .............................................................................. 33

17. Roles of Service Provider, ESD and Department ............................ 33

18. ACCEPTANCE TESTING & CERTIFICATION ...................................... 33

G. ANNEXURES ............................................................................................................ 34


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News Paper Advertisement

Government of Andhra Pradesh O/o. Director, ESD (Mee Seva)

Ground Floor, Road No. 7, Banjara Hills Hyderabad - 500034

Tender Call Notice for Build, Operate, Maintain & Transfer (BOMT)

AP Urban Meeseva Centre Project

Schedule of Tender Events:

Bid Calling Date 15.10.2015

Pre-Bid Conference Date/Time 27.10.2015, 03.30 PM, @ O/o. ESD, GoAP

Bid Submission Date/Time 31.10.2015, 03-00 PM (Drop Box)

Bid Opening Date/Time 31.10.2015, 03-30 PM (Three parts bid )

Bid Document Fee (per zone) Rs.10,000/- DD in favour of Director, ESD, Meeseva, AP (non refundable)

ESD Contact person Asst. Secretary (Admn) 91009 79646

ESD Reference No. 90/ESD/Tech/CMC/2015

For further details regarding detailed Tender Notification, specifications please visit 1) www.apit.ap.gov.in or 2) www.ap.meeseva.gov.in or 3) www.esevaonline.ap.gov.in or 4) www.eseva.ap.gov.in portals to download the bid documents (Parts I & II) for reference. However, you have to collect the Physical Bid Document in our office to be submitted along with tender.

Contact Nos.: 91 (40) 2335 4717, Fax: 91 (40) 2335 4716 Email: [email protected]

Director, ESD (Mee Seva), AP

http://www.apit.ap.gov.in/

http://www.ap.meeseva.gov.in/

http://www.esevaonline.ap.gov.in/

http://www.eseva.ap.gov.in/


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Tender Call Notice

Government of Andhra Pradesh O/o. Director, Electronic Services Delivery, (Mee Seva)

Ground Floor, Road No. 7, Banjara Hills, Hyderabad - 500 034, India. Contact Nos.: 91 (40) 2335 4717, Fax: 91 (40) 2335 4716

Email: [email protected]

Tender Call Notice for Build, Operate, Maintain & Transfer (BOMT)

AP Urban Meeseva Centre Project

Schedule of Events:

Bid Calling date 15.10.2015

Last Date / Time for Clarification request

27.10.2015, 02-00 PM

Pre-Bid Conference Date / Time 27.10.2015, 03-30 PM

Last Date / Time for Sale of document 30.10.2015, 02-00 PM

Bid Submission Date / Time 31.10.2015, 03-00 PM (Drop Box)

Bid Opening Date / Time 31.10.2015, 03-30 PM (Three parts bid)

Bid Document Fee (per zone) Rs.10,000/- DD in favour of Director, ESD, Meeseva, AP (non refundable)

ESD Contact person Asst. Secretary (Admn) 91009 79646

ESD Reference No. 90/ESD/Tech/CMC/2015

For further details regarding detailed Tender Notification, specifications please visit 1) www.apit.ap.gov.in or 2) www.ap.meeseva.gov.in or 3) www.esevaonline.ap.gov.in or 4) www.eseva.ap.gov.in portals to download the bid documents (Parts I & II) for reference. However, you have to collect the Physical Bid Document in our office to be submitted along with tender.

Solution or Service required in brief:

The Director, ESD (MeeSeva) calls for a proposal for Urban MeeSeva Centres Project from qualified, experienced, technically & financially sound and reputed Service providers on Build, Operate, Maintain & Transfer (BOMT) Model to take over Urban MeeSeva Centres from the existing Two Service Providers and, if required to build new centres in the Region allotted to the bidder for a period of 3 years from the date of signing of Contract. The project area of AP state is divided into 2 Zones (Zone I - Srikakulam, Vizianagaram, Vishakapatnam, East Godavari, West Godavari and Krishna. Zone II – Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa, Kurnool districts). Bidder can bid for Zone I or Zone II or Both. However separate bid documents should be purchased for each zone and bid should be submitted for each zone

individually with separate EMD for each zone.

mailto:[email protected]

http://www.apit.ap.gov.in/

http://www.ap.meeseva.gov.in/

http://www.esevaonline.ap.gov.in/

http://www.eseva.ap.gov.in/


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A. Introduction to Mee Seva Project

The Government of AP (GOAP) as part of its vision to provide Good Governance to its citizens, initiated steps to harness the potential of IT to provide integrated services to the citizens by deploying the tools of Information and Communication Technology (ICT) so as to enhance Quality, Transparency, Convenience, Certainty and Accountability in providing such services through the concept of a 'One-Stop-Shop' facility. One such initiative was Urban eSeva centres project which was implemented in the year 2001 as a pilot on BOOT Model and implemented successfully in all the Municipal towns of AP by 2003. The list of services presently being delivered through MeeSeva and list of Departments presently participating in MeeSeva in Districts are enclosed in annexure-I.

MeeSeva, easier, faster is an online, web based, transparent and secured citizen-centric service facility to provide convenient access to the citizens without any need for them to go to multiple Government offices for getting their work done. The certificates are issued with digital signatures of the authorized signatories in consonance with the Information Technology (Amendment) Act, 2008 and Andhra Pradesh Information Technology Rules (Electronic Service Delivery) Rules 2011. Certificates will be printed on Secured Certificate Stationery.

1. Present Environment

MeeSeva Project consists of two portals namely Central Portal (business 2 citizen services) and MeeSeva portal (government 2 citizen services). The

Central portal and MeeSeva Servers are located at AP State Data Centre (APSDC), Hyderabad at present and may be relocated as per Government of Andhra Pradesh orders in future. M/s e-Centric & Consortium Partners are

maintaining Central Architecture application portal (B2C) inclusive of SSDG services. The MeeSeva Portal inclusive of e-District services are maintained

by M/s APOnline, M/s HP and M/s Trimax. The present MeeSeva Centers Service Providers (M/ CMS, M/s Sreeven, M/s APOnline for Rural Areas and M/s DMC & M/s HCL for Urban Areas) function as an interface with citizen

who could avail services through these portals.

The Rural Andhra Pradesh was divided into 3 zones and 3 Service

Providers are maintaining the existing rural MeeSeva centers viz., M/s CMS, M/s APOnline and M/s Sreeven Info.

The urban Andhra Pradesh was divided into 2 zones and 2 Service

Providers are maintaining the existing urban MeeSeva centers viz.. M/s

DMC and M/s HCL.

Two servers were installed at AP State Data Centre (APSDC) and one server is allotted to each service provider for all processes including centre authentication to login. Hardware, System Software – Operating System,

Oracle RDBMS, Tomcat, Web logic servers and Semantic Anti Virus and other application softwares are installed and are running at present.


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2. Urban Centre Infrastructure:

Urban MeeSeva centers having up to 10 counters are owned by Govt, Andhra Pradesh with the hardware and infrastructure like desktop

computers, printers, scanners, networking equipment, Aadhaar kit (IRIS & Biometric), fake currency detectors, currency counting machine, furniture &

fixtures, Air conditioners, TV / display system, etc Queue management system at selected places, counters and suitable manpower, etc.

3. Connectivity through APSWAN:

- Each urban centre is connected over APSWAN from nearest port with a pool of private IPs allocated to authenticate at Service Providers

server. - Urban Franchisees are connected through internet into respective

Service Providers servers located at APSDC for primary authentication

using MAC address.

4. Services:

- G2C MeeSeva transactions are done through a single sign on authentication by the Service Providers and the transactions are

recorded at both MeeSeva Server & Service Provider’s Server. - B2C MeeSeva transactions are done through a single sign on

authentication by the Service Providers and the transactions are

recorded at both Central Portal Server & Service Provider’s Server. - District Level services like Municipal corporation / movie tickets etc

are recorded in Service Providers servers (may be migrated to Central Portal soon, to achieve any service any where model).

- Need to provide addition of new MeeSeva franchisees module also.

5. E-Taal:

- Transaction counts of G2C & B2C and local services are shared to

Central Portal and in turn to Government of India’s e-Taal portal for national level monitoring of e-Transactions.

6. Admin Setup:

One administrative officer (AO) of the rank of Deputy Tasildhar manages the urban centers of entire district. He oversees the maintenance and

running of the centers, keeps track of the amounts collected, makes payment to departments from JC pooling account and releases commission to Service Providers. AO pays IT and Service Tax also. He is the overall

custodian of the centers in the district. 7. Present Financial Flow:

- AOs are nodal officers for urban MeeSeva payments at the District level.


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- The identified banker picks up the money collected from every centre at the end of the day and deposits into Joint Collector pooling

account. - The Service Providers are depositing the money collected on a post

paid model ie. On the same/subsequent day through Cash collection agency.

- AOs operate Joint Collectors’ pooling account based on MIS reports,

process & disburse payment, commission to departments & Service Provider and also retain the ESD component locally.

- For certain services, ESD head office withdraws amount from JC

pooling account into ESD account for centralized disbursement of payment to respective departments.

8. Future Proposal:

- The model may continue till all the services are centralized and

effective reconciliation system in place. - After that, disbursement to department may be centralized and

disbursement could be made by ESD head office. - The existing model could be converted into a prepaid top up model

where Top up credit gets depleted while transacting and the same has

to be replenished sufficiently. (Depositing 5 days worth transactions money in advance as prepaid Top up will be ideal).


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B. Scope of the project

Director, ESD calls for proposal from qualified, experienced, financially and technically sound and reputed Service providers on Build, Operate, Maintain and Transfer (BOMT) Model for Urban MeeSeva Centres in the Zones allotted to bidder for a fixed period of 3 years from the date of signing of Contract. The project area of AP state is divided into 2 Zones (Zone I - Srikakulam, Vizianagaram, Vishakapatnam, East Godavari, West Godavari and Krishna. Zone II – Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa, Kurnool districts). Bidder can bid for Zone I or Zone II or both. However separate bid documents should be purchased for each zone and bid should be submitted for each zone individually with separate EMD for each zone.

1. Scope in Detail

a. Provision of Integrated Citizen Services through MeeSeva Centres /

MeeSeva Urban Franchisees in conformity with the terms and conditions of

RFP / MOU.

b. Replacement, Procurement, Maintenance and Up gradation of Hardware,

Software, Network and Ancillary equipments of Urban MeeSeva Centres from

time to time so as to meet the standards of quality of existing service and

new services added as and when required as per RFP.

c. Maintenance, Repair or replacement of furniture and interior of MeeSeva

Centres and District HQ Centre from time to time.

d. Connecting to the Central Portal (B2C) / MeeSeva Portal (G2C) conforming

to architectural, performance and security requirements.

e. Connecting the participating departments through the MeeSeva Data Centre

conforming to architectural, performance and security requirements

specified in the RFP as and when required.

f. Operation and Maintenance of the centres to conform to the requirements of

RFP during the contract period.

g. Supply and meeting of expenses of Counter Operators and Shift Manager

Cum Accountant at each Centre in every shift as per RFP

h. Supply and meeting of expenses of one DEO and one office boy for the office

of Administrative Officer (AO), ESD at District HQ Centre.

i. Establishment and Payment to Urban Franchisees wherever required with

due permissions.

j. Provision of office cabin of at least 64 sft for AO at one of the centres at each

District HQ Centre equipped with, one table, three chairs, one PC, Internet

connectivity and One Laser printer. Stationary and Printer Cartridges for

printer will be the responsibility of bidder concerned. The rest of

consumables for printer if any will be the responsibility of Bidder only.

k. Supply of consumables, Currency Counting machines, Fake currency

detection machines, stationery and media, and any other material required

essentially to provide the services and MIS reports for department and ESD.


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l. Meeting the cost of technical manpower, electricity, telephone, ISDN /

Internet bandwidth charges, safe drinking water, housekeeping, Courier

charges of sending documents/instruments received from citizens to

Department / Agency concerned (Service provider can collect courier charges

as fixed by ESD , Group Insurance charges and insurance of assets against

electricity short circuit, theft, burglary, fire, flood, cyclone, earth quake and

for secure transfer of Cash and Instruments from urban MeeSeva centre to

designated bank, fidelity insurance charges during the entire contract period

as fixed by ESD). However, Leased line charges for connecting MeeSeva

centres with Data Centre and Data Centre Site with Departments/Agencies

will be the responsibility of ESD. Central Portal (B2C) or MeeSeva (G2C) team

will put in effort in Integration of the existing / new applications services

added by departments from time to time relating to various departments and

other agencies with MeeSeva system. The selected bidder has to support in

integration and training their operators / franchisees subject to the same

Technical & Commercial terms.

m. Development / Integration of Front End application for accessing

Department/Private agency data base to provide services to citizens and MIS

reports to Department/Private Agencies.

n. Maintenance of all back up of data pertaining to the transactions made by

the bidder in the Urban MeeSeva Centres for future reference and

reconciliation.

o. Provision of B2C services and other services as & when approved by ESD.

p. Ensuring that the provision of counter services shall conform to the Service

Level agreement and other terms and conditions as defined in the RFPs.

q. Extension of the services through new urban meeseva centres / franchisees

that the Government may decide to open during the currency of the contract

subject to same technical and commercial terms. It will be the responsibility

of Service Provider to provide all required men and material including

furniture on par with existing similar Urban MeeSeva centres. ESD will

provide only bare space and Leased line connectivity as indicated above and

rest of the things will be the responsibility of Service Provider.

r. All assets including software created / maintained / upgraded by Service

Provider shall become the property of ESD on payment of nominal amount of

Rs.100/- to Service provider at the end of the contract period.

s. In case of termination of contract earlier than its normal period on any

ground, ESD at its discretion may compulsorily acquire assets created by

Service Provider including OS, RDBMS and other software. (Excluding

MeeSeva Software) at depreciated value.

t. ESD will always have complete ownership over MeeSeva software application

and property of movable and immovable etc.

u. Any other function which is essential to meet the requirements of services as

per terms and conditions of RFP. Whether a function is essential or not, that

will be decided by ESD.

v. To provide B2C / G2C services in a convenient and efficient manner through

existing Mee Seva Centres in the districts and new centres added from time


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to time spread over in the districts.

w. To enhance the accountability, transparency and responsiveness to citizen's

need.

x. To provide cost-effective methods for the services to the departments and

agencies

y. To provide efficient and real-time MIS reports (soft & hard copies) to the

departments /ESD.

z. To ensure quality and certainty of providing the services through

enforcement of a Quality parameters.

aa. To enable the government departments and agencies to focus on their

core functions and responsibilities by freeing them from the routine

operations like collection of revenues and accounting, issuing of

certificates etc, and thereby enhance the overall productivity of the

administrative machinery.

bb. MEESEVA Project will be evaluated periodically through independent

agencies to ascertain whether these objectives are being achieved, adopting

an appropriate structured methodology.

cc. On adjusting, clearing, recovering, collecting etc of all amounts, due or

payable whatever nature to ESD, to customers, Government etc from service

provider will be made including cess, tax, such as service tax or such other

taxes thereafter only the caution deposit will be released. The service

provider shall settle franchisee claims before the completion of contract ie

expiry of contract.

dd. The service provider shall hire more men, equipment or material as per

instructions of ESD.

ee. The service provider is a licensee and shall not claim any rights of any other

nature. The termination by ESD can be made at any time.

ff. The service provider shall give the certificate of condition of equipment

including computers as soon as the charge is taken. Similarly shall deliver

the same at the time of completion of contract or if termination as the case

is.

gg. If any deficiency of service, negligence, unfair trade practices, defective good

or services is attributable to service provider. In the event of any consumer

disputes or otherwise the same shall have to be borne by the service provider

and ESD as a principal will not be liable and the compensation shall also

have to be paid by service provider. If any amounts are paid in any form due

to service providers laps by ESD the same shall be recovered by ESD from

service providers.

2. Takeover of Urban MeeSeva Centers

The Selected service provider shall prepare a plan of action for smooth takeover of operation of MeeSeva from the exiting service providers. Plan of action shall be submitted by selected service provider at the time of signing of contract. The selected service provider shall work along with existing service provider for 15 days subsequent to the date of signing of contract. During this period of 15 days, no transaction charges will be payable to newly selected service provider. The existing service provider could be office of ESD also.


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3. Period for establishment

The Selected service provider shall replace / upgrade all existing hardware and other peripheral equipments upgrade OS, RDBMS and Antivirus and other softwares in use to latest versions (Versions released in India). The selected service provider has to carry out Painting to all MeeSeva Centres, Replace Sign Boards and repair or replacement of furniture on signing of contract. Bidder shall make electronic Queue Management System operational of signing on contract. The said works are to be completed as per the time schedule furnished in the tender documents.

If the firm / concern / company etc is interested in participation, the contact person for details or may visit our web sites as shown in Tender Call notice page before. A complete set of Bid documents are placed at Website for information. However, bidder has to obtain copy of bid document by paying Bid Document fee through DD in favour of The Director, ESD-AP payable at Hyderabad. The purchased bids must be submitted with signature and seal in every page of the document as a token of acceptance of terms and conditions laid in the RFPs. The Bids will be accepted only from those bidders who have paid Bid document fee as indicated above. Non payment of Bid document fee will make the bid as non responsive. Bid document is not transferable. The ESD has right to enquire about bidders and may not consider them if their previous performance is not satisfactory.

4. Utilization of existing assets:

As per previous contract, all the assets created by existing service provider of MeeSeva stands transferred to ESD at the end of the contract or otherwise. These assets on ‘as is where is’ condition will be available to new service provider till the replacement period indicated in the document. The ESD will have no objection for replacement of existing hardware with new hardware on buy back basis. The ESD will not claim any compensation for existing old hardware. Similarly Service provider can also use existing MeeSeva application software and other software being used in MeeSeva project free of charge. The service provides shall inform in writing in the event of creating any software or property of any nature and shall obtain signature of ESD in writing only with the specifications and nature of property.

5. Expected Outcome: Given that considerable public and private resources have gone into the establishment of the MEE SEVA project, it is essential to lay down a set of expected outcomes that would be witnessed and experienced in the Project. These outcomes in broad terms are:

a. The citizens should get all the services of government that are made available

electronically to MeeSeva, during indicated time periods on Government working

days and holidays but without any relation to the jurisdiction of a particular office

of a particular department or agency within a particular District.

b. The quality of service should be in accordance to the best practices in the industry

for Citizen Service.

c. It should be possible to strictly enforce MeeSeva Citizen's Charter in respect

of quality, efficiency and responsiveness in the provision of services.


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d. MEE SEVA is Operated and maintained with a very high degree of focus on quality

of service delivery. The payments to the Service provider for the services delivered to

the citizens will be directly linked to quality of service delivered.


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C. Roles and Responsibilities

The following are the roles and responsibilities of GOAP, the selected Service Provider, Participating Departments and the ESD.

1. Responsibilities of ESD.

The Director, ESD will be over all in charge of MeeSeva project. It will be the duty of ESD to secure permissions required for providing the MeeSeva system with access to the databases of the associated departments as needed, in consultation with the departments. Major responsibilities of the ESD include.

a. Ensuring a close coordination with all the participating departments.

b. Releasing the timely payments towards the service charges to Service

Provider subject to release of transaction charges by the respective

departments.

c. Payment of leased line charges for connectivity between MeeSeva centres

and Data Centre and Between Data Centre and Participating

Departments/Agencies. In case of Leased lines to Private agency server,

Leased line charges will be paid by ESD if Agency Server is situated

within respective District. If such servers (Private Agency Servers) are

outside respective District, payment of leased line charges from Data

Centre to Agency server will be the responsibility of bidder. If required,

ESD will also be responsible for payment of leased line charges for

connectivity between Data Centre and DR site if DR site is within Andhra

Pradesh State. If DR site is out side Andhra Pradesh State, connectivity

charges between Data Centre and DR site will be the responsibility of

Bidder.

d. Ensuring provision of quality service by MeeSeva to Citizens. In case of

default, levying penalties on the Service Provider for default

e. Review of MIS reports and functioning of MeeSeva project for taking

corrective steps to meet the objectives of the project

f. Collecting the service charges from the participating departments

g. Identification of New Services along with Service Provider to be introduced

in the MEE SEVA project.

h. Co-ordination with govt. departments in securing fast track clearances for

connectivity between the data centre of MeeSeva and backend department

on the one hand and the data centre and the Service centres of MeeSeva

on the other hand.

i. Over all supervision of MeeSeva functioning.

j. Ensuring that the Service Provider is responsive to the need of the citizens

and putting in place appropriate grievance lodging and redressal

mechanisms for this purpose;

k. Ensuring that the departments participating in MEE SEVA comply with

their responsibilities

l. Fixing Transaction charges for newer G2C services not covered by

contract at the time of its signing.


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m. Fixing of upper limit for courier charges.

n. ESD reserves the advertisement rights in and around the Urban MeeSeva

Centre premises / meeseva receipts / sign boards etc. Income out of

advertisement will be shared between ESD and service provider.

o. Any other action deemed fit to maintain the scope of the Project.

2. Responsibilities of Service Provider

MEE SEVA Project is implemented in a Public Private Partnership (PPP) Model built on BOMT model. It is the primary responsibility of the Service Provider to run MeeSeva as per the spirit and terms and Conditions of the contract. The business model is Transaction-Based service charges payable to the service provider by the ESD on a monthly basis for the present. The following are roles and responsibilities of the Service Provider for the MEE SEVA Project:

a. Maintenance of Softwares: Maintaining, Changing, upgrading and

Developing new software application for existing as well newer services.

The service provider shall upgrade software like OS & RDBMS, Antivirus,

Firewall, Security software etc to latest version within 30 days of release of

newer version in India. The Bidder shall take steps for enhancing

Application Software to meet the demand of current services and new

services being added from time to time. Maintenance and upgrading of

other software’s like OS, Database, Antivirus Security software etc from

time to time to meet the requirements of security and quality of service.

b. Procurement / Replacement and Maintenance of Hardware: Bidder

shall replace entire IT Hardware with new hardware including Currency

Note Counting machines and Fake currency detecting machines within 90

days from the date of signing agreement Maintenance and up gradation of

all components of IT hardware from time to time to meet the requirements

of quality of service and update the stock register promptly and produce

the same on demand.

c. Connectivity: Providing required hardware and connectivity of adequate

bandwidth from MeeSeva data centre up to Department/Private Agency

server/LAN and between MeeSeva Centre and Data Centre through most

economical and suitable technology. This could be through Leased Line,

WiMax, OFC, WiFi or any other suitable technology along with back up

connectivity of most suitable and economical technology. However, Leased

Line service provider in such cases will be selected by ESD and the leased

line will be in the name of ESD. The Payment of Leased line charges will

also be the responsibility of ESD (But in cases of connectivity to

server/LAN of Private Agencies, ESD will be responsible for charges within

respective District only. If Private agency server/LAN is situated outside

respective District, in such cases Leased line charges from Data centre to

the Agency server will also be the responsibility of Bidder). The

Procurement of Modems/Routers for leased lines will be the responsibility

of Bidder. Charges for all other modes of connectivity like WiFi, ISDN, and

VSAT etc including hardware cost will be the responsibility of the service

provider.


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d. Protecting IT infrastructure and Data from Virus attack, unauthorized

access/modification/deletion of data. Service provider shall be responsible

for any loss or damage suffered by ESD, Departments or Citizens due to

such causes. The bidder will be liable legally in such an event.

e. The Service provider shall be responsible for payment of all running

expenses like but not limited to Electricity, Water, Sewage, Manpower,

Courier, Postage, Telephone and Fax Communication, Consumables and

Stationery etc.

f. Provision of all types of stationery required for printing of Receipts,

Certificates, Accounts/Accounts Books and all MIS reports.

g. Provision and meeting charges thereof for Shift Manager Cum Accountant

at each Centre for supervising centre and handling of accounts/cash and

safe transfer of Financial Instruments and cash to designated bank by

every day end.

h. Denial of service to citizen is a punishable offence, hence as per ESD rules

and penalty would be imposed suitably.

i. Providing trained counter operators to MEE SEVA counters and to meet

peak hour requirements. Service Provider will be responsible for providing

required manpower for centre operation including training, supervision

and control over Counter operators. The Service Provider would be

responsible for making all payments / wages / commissions on or before

07th day of every month positively as per the government rules issued from

time to time including all the statutory payment on account of manpower,

minimum wages as per Labour Act, PF, ESI with proof of payments.

Service Provider indemnifies ESD against any violation of Labour Laws etc

in the Man Power engaged for the centre. The payment of salary etc proof

shall be furnished every month to ESD of individual employees of service

provider.

j. Operation and Maintenance of Data centre at existing Central Location in

the respective district for hosting the MeeSeva applications. Data Centre

must be up graded from time to time to meet the transaction load of

MeeSeva to meet the technology requirements. Data centre to have

production server and backup server. Test server could be placed at any

one centre with in the Districts allotted to Bidder for testing applications.

This may be dispensed with change in technology up gradation.

k. Service Provider shall carry out colour wash with standard quality colour

of all MeeSeva Centres and Data Centre in and outside within 60 days

from date of signing of the agreement and repaint once in a year to

maintain good look and feel.

l. Replacement and Maintenance of MeeSeva Sign Boards in good condition

to present a nice look and feel the same shall be conspicuously displayed

all charges and all natured amounts pertaining to it shall be borne by

Service Provider.

m. Repair / replace the existing furniture and maintenance of Furniture in

good condition during the contract period. Maintenance of Electrical

Fittings, Tube Lights, Bulbs, Fans, Air conditioner, TV, Display units,

eQMS etc during entire contract period and updation in the register


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concerned. The same shall be handed over in running condition by Service

Provider at the time of completion of contract or termination of contract.

n. All furniture (similar in design and quality of existing furniture at existing

MeeSeva centres) required at new MeeSeva centres will be provided by

service provider.

o. The service provider shall establish a single portal for all the districts

allotted to him and maintain the Portal for providing MeeSeva services

through Internet payment gateway and information services (MIS) through

Internet. Service provider must upgrade portal hardware, software and

internet bandwidth from time to time to meet the expectations of Citizens.

Payment of Internet bandwidth charges including leased line charges for

such Internet connection will be the responsibility of Bidder and may have

to integrate with MeeSeva / Central Portal through best technology

suitable.

p. The Service Provider has to conform to ISO 9001 & 17799 compliance

standards minimum at the Data centre, DRS and MeeSeva centres within

6 months of signing of contract. The responsibility of contracting certifying

auditors and compensation to them for regular audit will be the

responsibility of Service provider. The Security audit shall be done every 12

months. Auditor selection shall be got approved from ESD.

q. Collection of money in the form of cash, cheques, DD, Debit Cards and

credit cards or Challan etc for selected services from the citizens at the

MeeSeva Service Centres, accounting for the same and remitting it to

the designated bank daily strictly in accordance with the procedure laid

down by ESD from time to time. Service provider has to Support cash pick

up handover on timely basis. Payment modes may vary from time to time.

r. The Service provider will be solely responsible for making good, any loss on

account of misappropriation, damage, accident, fire accident, loss, theft,

temporary misappropriation, fake currency notes/instruments or short

collection or remittance by the operators or any other members of staff

deployed by the Service Provider. Loss if any will be recovered from the

payables of service provider. The particulars of staff with the their Aadhaar

card, Latest Address and photo Identity Card shall be furnished to ESD by

Service Provider. Even when new staff are appointed the same should be

followed.(Contact No., e-mail Id, Moblie Number, PAN Number).

s. Provision of Watch and Ward staff to safe guard the assets of MeeSeva at

each of the MeeSeva Centre and Data Centre.

t. Installation of CC Cameras for every centre and integration with the server

at suitable location has to be carried out within 2 months of the signing of

the contract.

u. Insurance Cover: Bidder shall take adequate insurance cover for MeeSeva

assets, staff, Cash, Cash/Instruments in Transit from MeeSeva Centres to

Designated Bank and material during entire period of Contract. Insurance

cover for assets, Cash/Instruments at MeeSeva centres, Cash/Instruments

in transit from MeeSeva centre to designated bank must cover risk like

thefts, burglary, fire, flood, earth quake, accidents. Bidder is also advised

to take fidelity insurance to protect against any incident of


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misappropriation by staff.

v. Provision of staff for housekeeping. Cleaning of MeeSeva premises should

be done on continuous basis during the entire shift period.

w. Provision for safe drinking water and toilet usage water for customers.

x. Provision for Help Desk for customers and for issue of Tokens.

y. Providing required copy of MIS reports and reconciliation statements on

daily basis to ESD and Department concerned. In case of discrepancy,

Service provider shall provide Signed Printed copy of MIS reports

z. When and where applicable, Daily Reconciliation of payments made

through Credit Cards with Payment gateway reports and appropriate

action in case of discrepancy to safe guard the receipt of funds. The

Service provider will be solely responsible for making good, any loss on

account of short remittance by Payment Gateway. The service provider will

be responsible to reconcile the no. of transactions amount collected and

payments made to the departments on daily basis and submit a

consolidated report to the AO/ESD.

aa. Effecting overall coordination with all the participating agencies /

Departments to achieve successful delivery of services.

bb. Popularizing MeeSeva Project through a media plan for attracting the

attention of citizens.

cc. Service provider should ensure the correct details pertaining to the

transactions in order to avoid cancellation of such transactions for any

reason including shortage of money, otherwise penalty would be imposed

suitably.

dd. Popularizing and creating awareness among citizens to switch to Internet

based services

ee. Identification and implementation of newer B2C and G2C Services as

approved by ESD.

ff. Any other works entrusted by the GOAP/ ESD that are related to the scope

of the MEE SEVA Project.

gg. Ensure to treat the customer with utmost respect, failing which on receipt

of any complaint from anybody of such an event, heavy penalty would be

imposed.

hh. Service Provider ensure that the staff of the MeeSeva centre do not

indulge in corrupt, fraudulent or any other unethical business practices

like issue of fake documents, which would attract severe action under

applicable laws and or penalty. The Service Provider is responsible for any

lapses, negligence etc of the staff.

ii. The service provider must open and operate escrow account with any

nationalised bank to deposit and operate the money received by way of

caution deposit from urban franchisees, who have been permitted by ESD.

jj. Maintenance of registers as prescribed by ESD from time to time.

kk. The service provider shall provide counters as disclosed in annexure – in

each Meeseva centre and shall increase them as per the directions of ESD.


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3. Responsibilities of Departments/Agencies

a. Participating departments/Agencies shall take proactive steps in

accordance with the ESD Rules to computerize, their respective

department services by developing suitable applications and maintaining

the databases on a real-time basis and to extend service through electronic

mode only, including Mobile services.

b. Participating Departments or agency shall also undertake the maintenance

of intermediate servers if any. If required Service provider shall be

responsible to maintain connectivity up to Router level only. After Router,

responsibility to maintain hardware will be of the Department/ Agency

concerned.

c. The departments shall ensure that its servers are up and running during

the period when the counters are scheduled to operate or as per the timing

agreed between participating department and the Service Provider and

ESD.

d. The Participating departments will co-ordinate with the selected Service

Provider for the development of MeeSeva application software for

provision of services to the citizens through the MeeSeva systems,

including the following:

Providing the business logic along with the necessary data

structures to the Service Provider, in relation to the G2C services

Providing required access to the Database(s) of the department.

Explaining the functional requirement of the MIS expected from

the MeeSeva Project.

Specifying the mode of connectivity to the departmental server(s)

where their database(s) is stored.

e. Sizing and scaling up the department's servers and/or tuning their

application software to

Meet the demand of the MeeSeva service counters to comply with the

quality standards

Ensure that the central server infrastructure of the department

is made accessible for integration with the MeeSeva system, and

that these servers are capable of supporting the transaction

volumes that arise in MeeSeva Service Centres, including the capacity

to handle the peak hour traffic on a peak day.

f. The participating departments and agencies will take all such security

measures including setting up firewalls, Intrusion Detection System (IDS)

and procedures as are required as per IT Security policy of GOAP to

prevent unauthorized access to their databases and systems.

4. Responsibilities of GOAP

As owner of the Project, the role of GOAP in the successful implementation of MeeSeva includes discharging the following responsibilities:

a. Ensuring that all the participating departments take active part, to the

extent possible, in the MEE SEVA project on non exclusive basis ;

b. Selection and identification of new locations for the establishment and


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operations of the new MEE SEVA service centres. Typically, GOAP or

departments will provide built up bare space to set up new urban eseva

centre free of charge.

c. Issuance of Government Orders, wherever required, on policy issues like

- Providing services as per ESD rules.

- Acceptance of payments through the service centers and their

accounting.

- Contacting Departments and other Agencies to come into MeeSeva fold

as per ESD Rules.

- Effecting a tie-up with a Bank or financial institution to handle all the

cash transactions

- Contact GoI on need basis.

d. Creation of a mechanism for resolution of disputes that may arise between

MEE SEVA and the Service Provider.

5. Other Roles & Responsibilities:

Roles and responsibilities not specifically defined herein or those that arise in future shall be decided and discharged on mutual agreement among the parties.


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D. Functional Requirements

MEE SEVA Project is proposed to be implemented on a BOMT Model. The basic

responsibility of providing the services in compliance with the Quality Parameters, by designing appropriate solution architecture, rests with the Service Provider selected in accordance with this RFP. In keeping with this model, only the Broad functional and technical requirements will be specified in the RFP. The Broad Functional requirements of the MEE SEVA system are:

1. MEE SEVA Architecture The Figure 1 provides the existing functional architecture of MEE SEVA Project at each District / State level.

3rd Tier3rd Tier. . . . . . . . . . . .

Departmental

Servers

S1Sn

Web Apln

Servers

….

Counter

Terminals

With

Printers

ICSC location-1 ICSC location- 18

2nd Tier2nd Tier

1st Tier1st Tier

eSeva NETWORK

( Govt.. Depart. )

( ICSC Locations )

RouterRouter

DB

Servers

….

Leased LineLeased Line

ISDNISDN

Counter

Terminals

With

Printers

Router Pool

ISDN

Leased Line

Kiosk Kiosk

Card printer

DOT Exchange

INTERNETFirewall

Leased Line

LAN-1

ISDN

LAN 2

NMS

LAN 3

C

e

n

t

r

a

l

S

i

t

eWeb

Server

Functional Architecture Details

a. Each District Head Quarter has Data Centre which connects to (SELECTED)

participating department Servers and all MeeSeva centres in that District. Each

MeeSeva centre has number of counters depending upon transaction load in

that locality. The connectivity between Data Centre and Department


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Servers/MeeSeva Centres is through leased lines and back up by ISDN lines.

b. MEE SEVA Service Centres should provide ALL the services at any of the

counters at ANY of the centres. Any Service Any where Any Counter approach.

c. Citizens should be able to access maximum number of services possible over the

Internet and also through mobile phone; (Not shown in the Figure 1 above.)

d. The MEE SEVA is the hub of the applications and transactions in the respective

district; it is possible to install any new application or enhanced version of an

existing application on the application server at the Data Centre and make

it available to all the Service Centres instantaneously.

e. The design is scalable, that the other service providers are using Data Centre

infrastructure on cost sharing basis.

f. The databases should be maintained and updated in the servers at the

respective backend departments. However, the basic data relating to citizen and

the transactions effected at MEE SEVA service centres and through MEE SEVA

portal would also be maintained at MEE SEVA Data Centre.

g. The functional architecture should permit transactions of ALL types to be

undertaken at the front-end, like bill payments, filing of applications and

returns, issue of certificates, conducting transactions involving digital

signatures etc.

h. Departments & agencies participating in MEE SEVA should be free from

designing MIS Reports and they should be able to use MeeSeva systems for their

accounting, reporting and MIS requirements.

i. The system architecture should be scalable, secure and reliable.

2. Urban MEE SEVA Centers

MEE SEVA Service Centres form the predominant front-end for the citizens accessing G2C and B2C services. Hence the MeeSeva Centre should be run in the most citizen-centric manner. The ESD will provide bare site and the Service Provider selected is responsible for the rest of all the requirements of the service centres including to setup of the network connections and electrical wiring, Furniture, Tube Lights, Bulbs and Fans etc. Subject to the above understanding, the requirements of the MEESEVA centres are described below in tune with roles and responsibilities defined below/ elsewhere in this RFP:

a. Service provider shall maintain / put in place IT hardware like PCs, Printers

along with furniture for required number of counters along with server, UPS

(At least 2 hours back up) and Generator ( Generator should support full load

of the centre) to meet the service delivery load and meet the service delivery

quality parameters. The selected Service Provider should dynamically adjust

the number of counters operated at any point of time so as to comply with the

Quality parameters.

b. Each centres should have the following amenities:

- Adequate number of powder-coated chairs for citizens to wait for their turn;

Electronic Queue Management System, that supports the following

functional requirements:

- Capacity to handle 300 transactions per hour.

- Issue of Tokens to citizens in less than 5 seconds with stamping of Number,

time and date of issue


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- Integration of Token Issue System with MeeSeva application for stamping

various activities like issue of Token, Time of Call for token, Completion of

transaction so as to measure quality parameters at each citizen transaction

level

- Integration with all the counters so as to display the token numbers and

counter numbers dynamically through a digital display system.

- One Shift Manager Cum Accountant 's Cabin ;

- One room for equipments like Server, Routers, Modems. Switch, UPS etc;

- Writing Top for filling up of forms;

- Safe drinking water and toilet usage water ;

- Coffee & Tea vending machine on charge basis;

- Well-maintained toilet facilities for gents and ladies.

- Drop box for collection of citizen feedback along with Feed Back Forms;

- Drop box for collection of Cheques

- Generator and UPS backup;

- A server of adequate capacity with adequate configuration, to connect to the

MEE SEVA / Central Portal data center.

- LAN facility connecting the Server with all the computing systems in the

service center including the token dispensing system and the EQMS.

- Suitable printer for each counter for issuing receipts and certificates.

- Suitable printer(one to one) for printing MIS reports

- Adequate parking facility;

- Bar Code Readers at each counter for reading the bar coded bills.

- One currency counting and one fake currency detector machine per centre

and additional units may be provided depending on requirement of the

center.

- One fax machine.

- Telephone facility for communication and fax

- The interiors should have uniform colour pattern to give good appearance

look and feel as per MeeSeva guidelines.

- The Service Provider should be able to deploy staff at the centers / counters

dynamically, depending on the peak days / peak hour to meet service quality

requirements.

- Working Days: The MeeSeva centers will operate on all working days as

follows:

First Shift: 09 AM to 04 PM

i. 30% operators will report from 9.00 AM to 04.00 PM

Second Shift: 10 AM to 07PM

ii. 70% of operators will report from 10.00 AM to 07.00 PM

- Public Holidays including Sundays: MeeSeva Centre will operate in one

shift as follows:

i. One Shift: 10.00 AM to 2.00 PM

ii. 40 % of operators will report from 10.00 AM to 02.00 PM

- National Holidays: MeeSeva centers shall remain closed on National

Holidays of January 26, August 15 and October 2.

- However ESD can change the above as per Govt. guidelines and in public


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interest.

3. Citizen Services

The list of services presently being provided by the MeeSeva is given in Annexure- II and List of departments presently participating in MeeSeva is at Annexure- I. The same may be increased or reduced.

4. Typical Bill Payment sub-system:

As bulk of the transactions relate to the payments, the following generic requirements for the 'Bills payment service' is given below. For other services also similar generic requirement will follow:

a. Bill Payment

i. The operator accepts the amount specified in the bill in full, either by cash,

cheque or DD or by credit card or the mode of payment defined by the user

dept. . A receipt is printed after committing the transaction at the backend

of the department or in MeeSeva server.

ii. The permission to reverse a receipt, in case of a wrong entry by the operator,

or insufficiency of money with the citizen or for any other sufficient and valid

reason shall rest only with the Shift Manager of the Service Centre wherever

and or whenever applicable.

b. Accounting of Receipt

i. MEE SEVA System shall be designed to provide the following accounts

- Amounts received by each operator during a shift by nature of

collection and by department to be printed at the end of each shift.

This would enable the operators to handover the amounts received by

them during the shift, to the Manager and get relieved from duty for the

shift;

- A statement of the documents received by each operator during a shift

by nature of document to be printed at the end of each shift. This

would enable the operators to handover the documents received by

them during the shift, to the Manager and get relieved from duty

for the shift;

- A statement of account for each Service Centre in a manner that

would enable the Manager to render accounts to the ESD and facilitate

remittance of the amounts to the designated bank and to transmit

the documents to the respective departments and agencies through

courier. Citizen will pay courier charges additionally.

ii. MEE SEVA system should be designed to make available on line, the financial

statements required by the departments in respect of all amounts received by

MEE SEVA on their behalf;

iii. MEE SEVA system should be designed to produce statements of accounts as

between MEE SEVA and the participating departments as also between

MEE SEVA and the Bank(s) handling the financial transactions of MEE

SEVA to enable periodic reconciliation of the amounts received and


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accounted for;

iv. MEE SEVA system should be designed to produce statements relating to

bounced cheques and Charge Back from payment gateway bank and a

mechanism

- to reverse the corresponding entries of receipt in MeeSeva Server and

also in Department database if required by department concerned

- to lock the account of the citizen for Cheque and Credit Card

transaction

- to alert the counter operator when citizen comes next time for

payment to pursue the issue with the citizen/ consumer for

realization of the amount.

5. Other sub-systems:

a. Powerful search capabilities have to be incorporated to locate customer's record in the

quickest manner.

b. The design should incorporate features to introduce Single-Sign-On in future such

that citizens can interact with MEE SEVA Service Centres and MEE SEVA Portal with

a single identity, which is valid across all departments & agencies.

c. The functional & legal requirement for introduction of Digital Signature Certificates

should be examined and applications designed to be PKI-enabled. Suitable

requirement specification should be communicated to the departments to PKI-enable

the corresponding backend applications.

d. Suitable eForms should be designed for all participating departments, preferably in

pdf format and hosted on portal for the benefit of citizens to down load such forms

free of cost.

e. The functional requirements should be parameterized to the extent possible such that

changes in the business logic, tax rates, jurisdictions etc in the backend

departments do not necessitate recoding of the MEE SEVA system.

6. Business Services

The model of MEE SEVA Project contemplates provision of B2C services also. This is to make the Service Centres more citizen-centric. While the responsibility of enrolling the G2C services would be that of GOAP and Service Provider, it is the Service Provider's

responsibility to enrol the B2C services. List of B2C services available presently at MeeSeva centres is at Annexures.

The entire responsibility for gathering the functional requirements of B2C services, development and deployment of the services rests with the Service Provider on certain cases. However, the following stipulations are to be observed while providing B2C services.

a. Any B2C service can be added to the MEE SEVA system only with the prior

permission of ESD. This is with a view to ensure that

i. services opposed to public interest are not included in MEE SEVA portfolio;

ii. inclusion of a B2C service would not adversely affect the functioning and

performance of MEE SEVA in relation to the G2C services;

iii. the security of MEE SEVA is not compromised.


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b. A revenue sharing arrangement with ESD will be implemented in respect of the

user charges / service charges levied for the B2C transactions.

c. ESD has a PPP operator to host the B2C applications and databases on separate

application servers, web servers and database servers, in the overall interests of

the MEE SEVA project.

7. Expansion of Services

Presently MeeSeva is offering 314 services of 35 departments. But eventually MeeSeva may plan to offer more G2C services of all the departments and selected B2C services at its service centres. The following stipulations will generally govern the expansion of MEE SEVA portfolio of services.

As the experience of citizen services projects elsewhere shows, the demand for MEE

SEVA services will multiply several-fold during the currency of the agreement. Additional Service Centres will have to be set up to meet with the increased volumes of transactions. It is therefore, proposed that the selected Service Provider would be responsible to establish such additional Service Centres as per the following terms.

a. The need for opening one or more additional Service Centres would be taken up

jointly by GOAP and the Service Provider observing the following norms for the

purpose

i. When the number of transactions in a centre reaches so high that it has

become difficult to comply with the Quality parameters in that centre.

ii. When there is a public demand for establishment of a Service Centre, in an

area which does not have a Centre within a distance of 2 KM.

iii. The GOAP will be responsible for identification of suitable site for the location

of the additional centre(s) and provide facilities on same scale as that for

existing centres explained somewhere else in this RFP.

iv. The selected Service Provider shall establish all the hardware, furniture,

networking etc required for the Service Centre and as specified in this RFP

somewhere else within a period of 30 days of GOAP handing over the prepared

site.

The Service Provider shall provide services to the citizens on the same terms and

conditions as that for existing centres.

The service provider may be permitted to establish single counter franchisees

owned by an individual adhering to the procedures of District eGovernance Society (DeGS) under the Chairmanship of The District Collector. Such centres would be owned and operated by the franchisee operator. The commission payable to the franchisee, the amount of caution deposit to be collected would be finalised by ESD.

8. Service Quality Parameters

MEE SEVA is a Service Delivery Project. Efficiency in the delivery of services is the essence of the Project. In order to regulate the relationships of the Service Providers, viz GOAP, PPP Service Provider selected, participating departments and MEE SEVA organization, it is necessary to put in place, a set of Service Level Agreements or MOU. Model MOU between Service Provider, Department and ESD is at Annexure.


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9. Transaction Volumes

The transaction volumes are most critical factor in arriving at the economically viable transaction charges for different services. The actual transactions from April 2014 to March 2015 are at Annexure-III. However ESD does not guarantee same level of volumes in future years for any service. Service Provider has to make his own estimate for the volume of transaction under different services to quote his bid. Some of the factors affecting volume of transactions, but not limited to, could be:

a. The number of customers under each of the presently participating departments;

b. New Departments and new services joining MeeSeva

c. Annual growth rates of the number of consumers;

d. Availability of alternative channels for availing the same service;

e. Frequency of interaction of citizens for availing the service monthly, quarterly,

annual etc.

f. Extent of value proposition offered by the Service Provider to attract the consumers

to MEE SEVA Centres/ Portal.

GOAP will not provide any guarantee, commitment or estimate of the number of

transactions possible in the MEE SEVA project either for the purpose of sizing of the hardware, networking or for any other technical purposes, nor for the purpose of quotation of transaction rate for the commercial bid. The bidders will have to make their own assessment on the business opportunities and growth possibilities.

The Government of Andhra Pradesh may provide the services through different channels to the citizens like Mobile apps, Online etc., for the citizen convenience. The same cannot be questioned by the bidder if the transactions decreased. The ESD may increase or decrease/club the no. of services as per necessity or Government decision.

10. Transaction Charges

Transaction charges for every transaction like G2C, B2C, G2G or G2B etc. (MeeSeva (or) Central Portal, CET or other seasonal services) would be fixed by Departments concerned or by Director ESD. The revenue sharing pattern as applicable would be effected from time to time by appropriating APSDC Infra Cost, Dept. Share, MeeSeva Certificate Stationery cost, courier charges if any and the rest would be shared between the ESD and Service Provider (Ratio for ESD:SP quoted by this tender). The statutory charges like Service Tax, Income Tax as applicable etc. would be applied appropriately either within or additionally into the transaction charges. Transaction charge is liable to change as per the user departments directions and service providers do not have any right on this.

E. Technical Requirements of MeeSeva System

Present Technical Architecture of Mee Seva is at Annexures-IV a & b.

However, RFP suggests the Service Provider must ensure that certain critical requirements like Security, SOA, Data Centre,

DRS and Networking are adequately met, in view of the huge legal responsibility in providing secure and efficient services to the citizens.


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F. Operational Requirements

1. Requirement to comply with MOUs

The primary objective is to provide quality services to the citizens. In order to ensure that all the stakeholders discharge their roles and responsibilities in an agreed manner to achieve the common goal, a set of MOUs are proposed to be entered between ESD and Service Provider and Department. Payment for services rendered will be linked to quality of service rendered. The technical, functional and operational requirements are specified in the document just for the benefit of Bidder to understand the dimensions of the MEE SEVA project.

2. Business Function & Performance

The following requirements are to be met for a successful business function and performance of MEE SEVA Project.

a. MEE SEVA Centres shall be one-stop-shops for all G2C and B2C services. b. MEE SEVA should establish an image for itself as a Service Provider that cares

for citizen’s needs of service requirements. c. Speed of delivery, effectiveness and courtesy should be the watchwords of MEE

SEVA centres. This should be reflected in the actions, conduct and behaviour of all the personnel associated with MEE SEVA – operators / Franchisees and personnel employed by the service provider.

d. The amounts collected from the citizens shall be accounted accurately at all times;

e. MEE SEVA should strive continuously to improve upon the current processes by the Service Provider and the staff of ESD;

3. Time Schedule Service Provider shall provide plan of action for such implementation within 15 days of signing of contract for fulfilling the responsibilities while taking over the MeeSeva centres.

4. Operations & Maintenance The Service Provider shall be responsible for the overall management of the urban MEE SEVA centres, and the applications running on them and all other services ancillary to these facilities. The responsibilities include the following but not limited. The Maintenance, Upkeep and Physical Security of the all the digital and physical assets of MEE SEVA shall be the responsibility of the Service Provider. These include:

a. Preventive maintenance, carrying out the necessary repairs and replacement of parts wherever needed to keep the performance levels of the hardware and equipment in tune with the requirements of quality of service. Such preventive maintenance shall not be attended during working hours of the MEE SEVA sites. Software maintenance is the responsibility of service provider.

b. Reactive maintenance that is intended to troubleshoot the system, be it at the data centre or at the Service Centres, with rapid action teams positioned at key places


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5. System Support The minimum Systems Support functionalities to be provided by the Service Provider include the following:

a. Daily Backup of data, information, system logs, database logs etc. b. Installation and Reload Support on Desktop OS. c. Installation and Reload Support for Server OS d. Installation and Reload Support for Application software and integration with

Central Portal / MeeSeva services. e. Rectification of system software problems due to crashing or malfunctioning of

the OS, RDBMS or front end, within the time limits prescribed in the SLA. f. Installation of upgrades of system software namely, OS, RDBMS, and front end. g. Guarding the systems against virus infections using the latest anti-virus Tools. h. Firewall, IDS and IDP configuration and management i. Entire Hardware shall be replaced with in 6 months from the date of signing of

contract. OS, RDBMS, Anti Virus, Fire Wall should be upgraded within 30 days of release of new version in India. Software maintenance is responsibility of service provider.

j. Asset Management for Physical and digital security. k. Portal maintenance with necessary MIS reports for the support of ESD pertaining

to these centres

6. System Administration This includes the design of an appropriate System Administration policy with precise definition of duties and adequate segregation of responsibilities, obtaining the approval for the same from the ESD. System Administration includes the following activities:

a. Security Policy administration b. Creation of Users & administering User IDs for MEE SEVA Officers, MEE SEVA

operators / franchisees and authorized employees of Departments participating in MEE SEVA.

c. Creation and maintenance of Groups as needed. d. User level helps in logging on to the domains, Network and other resources. e. Helping Users to use common resources on Network etc. f. Change & Configuration Management g. Backup, restore and archival functions h. Performance tuning of the system as may be needed to comply with SLA

requirements on a continuous basis.

7. Network Administration Design of Network Administration Policy and getting it approved from the ESD for effective and efficient management of Network resources. Network Administration, consists broadly of the following activities: a. Network Security Policy administration. b. Creation of Network Users & administering User IDs for MEE SEVA Officers,

MEE SEVA operators / franchisees and MEE SEVA participating Departments. c. Administering IP addresses d. Creation of VLANs as required for effective network management. e. User level help in logging on to the Network and other related activities. f. Helping Users to use common resources on Network. g. Network Traffic analysis and performance tuning.


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h. Continuous monitoring & management of network during the working hours & restoration of breakdown within prescribed time limits.

8. Productivity The efficiency and image of MEE SEVA system depends substantially on the efficiency of the operators who man the counters at the MEE SEVA Centers. It is in the interest of MEE SEVA Project, and therefore of all the stakeholders that every effort is made to enhance their efficiency to optimum levels. The following guidelines are provided in this regard.

a. The Service Provider shall exercise due care and caution while selecting the operators with the right skill sets with suitable qualification.

b. The Service Provider shall impart necessary continual training and orientation to the operators so that they are all at acceptable levels of efficiency to begin with.

c. The Service Provider shall also impart necessary in-service training, of duration of at least one day to all the operators, once in a period of 6 months.

d. The operator may run a scheme of productivity-linked incentives to the counter operators, in consultation with the ESD. The cost of such a scheme shall be borne by the Service Provider.

e. The ESD may prescribe suitable norms on efficiency of the counter-operators. In case a counter operator fails to achieve the efficiency norms consistently, the ESD may advise the Service Provider to take suitable steps to replace such operator.

9. Quality Standards The Service Quality Standards for delivering service to citizens will be as indicated in this document.

10. Manpower Deployment

a. The manpower shall be deployed by the Service Provider at all the Service Centres, as per the agreement.

b. Minimum education qualification of the operator shall be a pass in 12th Standard. c. The candidate should be fluent in Telugu and could be manage in English & Hindi. d. The attendance registers will be maintained by the Service Provider at the MEE

SEVA Centres. e. Service Provider shall be responsible for any loss, fake currency notes, or

mishandling of cash/instruments/documents by any operator.

f. The Operators will handover cash/instruments/documents to MEE SEVA Service Centre Shift Manager Cum Accountant at the end of each shift before he is relieved from his duty

g. The Service Provider shall be responsible for payment of statutory contributions like Insurance, ESI & PPF etc to be payable by the employer.

h. The person attending to duty shall come in uniform as may be suggested by ESD

11. Deliverables The primary deliverable of the Service Provider in the MEE SEVA Project is quality services to the citizens conforming to the Quality requirements.

The Service Provider has to deliver the following to ESD as part of an assurance to full fill the obligations.


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a. Project Plan including manpower deployment. b. Complete Documentation of application developed with source code from time to

time. Source code will remain exclusive property of ESD c. IPR of software developed will be solely with ESD d. Bill of material for entire project e. Service Provider has to handover all assets created by it during project period

including software application developed in working conditions at a Token amount of Rs.100/- while exiting from the contract.

12. Project Management MEE SEVA Project is a multi-departmental, multi-location initiative. Its implementation is complex and can go out of control unless all the stake holders, especially the Service Provider designs and implements a comprehensive and effective project management methodology. The following requirements are therefore prescribed in this regard:

13. Work Program The Service Provider should design a detailed Project Plan which should include the following components:

a. Project Organization and Management Plan. b. Implementation Plan c. Training Plan, Methodology and Training Details. d. Change Management Plan. e. Any other relevant items related to the Project

14. Reports The Service Provider shall submit to The Director, ESD the following reports:

a. Monthly progress reports, summarizing: i. results accomplished during the period; ii. cumulative deviations to date from schedule of progress on milestones agreed

and finalized iii. corrective actions to be taken to return to planned schedule of progress; iv. proposed revisions to planned schedule; v. other issues and outstanding problems, and actions proposed to be taken; vi. Monthly log of service calls and problem resolutions

b. Daily and Monthly MIS reports on transactions i. Provision of portal and access for timely monitoring of transactions and

performance. ii. Reconciliation report regarding no. of transactions, amounts and payments.

15. Training Training is an important activity for the successful implementation of any project. To make MEE SEVA project a success, the following training programs are to be arranged by the Service Provider from time to time.

a. Operator Training The bidder must impart training to all the MEE SEVA operators, so that they

are aware of all the operations of the MEE SEVA software ensuring smooth running of MEE SEVA Software implementation at the selected sites. The Service Provider shall also be responsible for retraining the counter operators whenever changes are made in the software and it is the responsibility of the Service Provider to ensure that


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the operators are familiar with new versions of MEE SEVA Software and its allied services. b. Online training, webcasting, Mana TV or any other trainings schedule by ESD to

be attended to.

16. Supply of Consumables The Service Provider shall be responsible for ALL the consumables required for the operation of MeeSeva centres.

17. Roles of Service Provider, ESD and Department The MOU will specify the roles to be played by each partner in providing quality services to the citizens as per terms and conditions of RFP. All the departments participating in

the MEE SEVA project shall also enter into an MOU with ESD and Service Provider to ensure that the commitment to the citizen in terms of service fulfilment is met. .

18. ACCEPTANCE TESTING & CERTIFICATION

Testing and certification by a third party for software, hardware, networking and security: A detailed Acceptance Test Plan (ATP) should be submitted by Service Provider to be reviewed by The Director ESD. ESD will undertake an exercise of Accept Testing of MEE SEVA systems by itself and or through third party, as soon as the Service Provider declares the MEE SEVA system is ready for the exercise as applicable.


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G. ANNEXURES


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Annexure I – Departments

S.No List of Departments offering B2C Services

1 AirTel

2 AirTel Land Line

3 AP Housing Board

4 AP State Open School Society

5 APSCHE

6 Board of Intermediate Education

7 BSNL Service

8 Cherukuri IT returns

9 Department of Commercial Taxes

10 Director Of Municipal Administration

11 Directorate of Municipal Administration of Birth and Death

12 Durga Temple Services

13 Eastern Power Distribution Company Ltd(EPDCL)

14 Election Card

15 FOREST

16 IDEA Cellular Limited

17 Miscellaneous Services

18 Police Department

19 Recruitment Fee Payments(CGG)

20 Regional Transport Authority

21 SCBR

22 School Fees

23 Shivas List

24 Southern Power Distribution Company Ltd

25 State Service Delivery Gateway

26 Tata Tele Services Ltd

27 The Krishna Dist Milk Producers Coop Ltd

28 Vodafone

29 Western Union(Money Transfer)


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S.No List of Departments offering G2C Services

1 AAROGYASRI

2 AGRICULTURE

3 APMIP

4 CIVIL SUPPLIES

5 COLLEGIATE EDUCATION

6 DEPARTMENT OF CO-OPERATION

7 DIRECTORATE OF MEDICAL EDUCATION

8 DRUGS CONTROL

9 EDUCATION

10 ELECTION

11 ENDOWMENT

12 EPDCL

13 FACTORY

14 FISHERIES

15 HEALTH CARE

16 INDUSTRIES & COMMERCE

17 INTERMEDIATE EDUCATION

18 ITE&C

19 LABOUR

20 LEGAL METROLOGY

21 MINES AND GEOLOGY

22 MINORITY WELFARE

23 MUNICIPAL ADMINISTRATION

24 POLICE

25 REGISTRATION and STAMPS

26 REVENUE

27 RTA

28 RURAL DEVELOPMENT

29 SCHOOL EDUCATION

30 SOCIAL WELFARE DEPARTMENT

31 SPDCL

32 SSLR

33 TECHNICAL EDUCATION

34 UIDAI

35 WOMEN AND CHILD WELFARE


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Annexure II-List of Services (G2C and B2C) presently being provided by MeeSeva:

User / service charges (category – A service Rs.25/- and category – B service

Rs.35/-), the details will be provided in physical copy bid document.

Total Count

Sl.No

Department Service name Service Level &

Category

1 1

UIDAI

Know Your AADHAAR 15 Minutes, Cat A

2 2 Seed Your AADHAAR 15 Minutes, Cat A

3 3 Aadhar Daily Enrolment Data 15 Minutes, Cat A

4 1

REVENUE

Adangal /Pahani Corrections 15 Days, Cat B

5 2 Agricultural Income Certificate

1st Time-7 Days, 2nd Time & There after 15 Min*, Cat - B

6 3 Apathbandhu Application 1 year, Cat B

7 4 Appeals On Demarcation (HYD) 45 days , Cat B

8 5 Certified Copies of Records of Measurement (HYD)

15 days , Cat B

9 6 Certified Copies Of Protected Tenant

7 Days, Cat B

10 7 Certified copies of TSLR 7 Days, Cat B

11 8 Certified copies of certificates issued by RDO

15 Days, Cat B

12 9 Certified copies of Panchanama 15 Days, Cat B

13 10 Certified copies of Chesala Pahani

15 Days, Cat B

14 11 Copy of village Map 15 Days, Cat B

15 12 Copy of FMB 15 Minutes, Cat A

16 13 Demarcation(HYD) 30 days , Cat B

17 14 Duplicate Copy of Certificate-

Income 15 Minutes, Cat A

18 15 Duplicate Copy of Certificate-Integrated

15 Minutes, Cat A

19 16 Duplicate Copy of Certificate-Residence

15 Minutes, Cat A

20 17 Duplicate Pattadar Pass Book Service (Tahsildar)

60 days , Cat B

21 18 EBC certificate Cat B, 7 Days

22 19 Extract of Adangal / Pahani 15 Minutes, Cat A

23 20 Extract of D-Form Patta Application

7 Days, Cat B

24 21 Extract Of House Site patta 7 Days, Cat B


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25 22 Extract of ROR 1B 15 Minutes, Cat A

26 23 Certified Copies of Faisal Patti 15 Days, Cat B

27 24 Family Member Certificate (Social security schemes & govt. employees /pensioners)

Cat B, 30 Days

28 25 F-Line Petitions 30 Days, Cat B

29 26 Income Certificate


30 27 Integrated Certificate (Caste-Nativity-Date of Birth)

1st Time-30 Days, 2nd Time & There after 15 Min*, Cat

- B

31 28 ISES- INCOME FEE REIMBURSEMENT

Cat A, 15 Minutes

32 29 ISES-INCOME CERTIFICATE Cat A, 15 Minutes

33 30 ISES-INTEGRATED CERTIFICATE

Cat A, 15 Minutes

34 31 ISES-RESIDENCE CERTIFICATE Cat A, 15 Minutes

35 32 Certified Copies of Khasra Pahani

15 Days, Cat B

36 33 Application for LAND CONVERSION

60 days, Cat B

37 34 LATE REGISTRATION OF BIRTH 60 days, Cat B

38 35 LATE REGISTRATION OF DEATH

60 days, Cat B

39 36 Loan Eligibility Card 15Days, Cat B

40 37 Localization of Properties(HYD) 30 days , Cat B

41 38 Money Lending License Fresh - 45 Days, Renewal - 60 Days

42 39 Mutation of revenue Records + Pattadhar Passbook

60 days , Cat B

43 40 National Family Benefit Scheme Application

1 year, Cat B

44 41 No Earning Member Certificate


45 42

NOC for Construction of New/Existing House in a village or town(HYD)(No Objection Certificate)

30 Days, Cat B

46 43 OBC Certificate 1st Time-30 Days, 2nd Time & There after 15 Min*, Cat


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- B

47 44 Old Adangal/Pahani details Cat B, 30 Days

48 45 Pattadar Pass Book Replacement Service (EPASSBOOK-Replacement)

60 days , Cat B

49 46 Pawn Broker License Fresh - 45 Days, Renewal - 30 Days, Cat B

50 47 Possession Certificate (for House Site Purpose)

7 days, Cat B

51 48 Prajavani 15 Days, Cat B

52 49 Residence Certificate-Passport

1st Time-7 Days, 2nd Time & There after 15 Min*, Cat – B

53 50 Residence Certificate -GENERAL 1st time -7 Days, & thereafter - 15 Minutes, Cat - B

54 51

Certified Copies of Sethwar / Suplementary Sethwar/Resettlement Register/Flr

15 Days, Cat B

55 52 Sub-divisions of lands 30 Days, Cat B

56 53 New Pattadhar Passbook(EPASSBOOK-New)

60 days , Cat B

57 54 Certified Copies of Wasool Baqi 15 Days, Cat B

58 55 Change of Name Certificate 15 days, Cat B

59 56 No Property Certificate 60 days, Cat B

60 57 Agricultural Land Value Certificate

30 days, Cat B

61 58 Small/Marginal farmer Certificate

7 Days, Cat B

62 59 Permission for Digging a Agricltural well/Drinking water well digging using WALTA Act.

15 Days, Cat B

63 60 Extract of ORC (Occupancy Rights Certificate)

15 Days, Cat B

64 61 Renewal of Cinema Licence 15 Days, Cat B

65 62 Certified copies of NOC under explosive Act

15 Days, Cat B

66 63 Certified copies of NOC under Petroleum Act

15 Days, Cat B

67 64 Cracker License For Diwali (After Collector delegates)

30 days,Cat B


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68 65 Issue of TONCH Map 7 days, Cat B

69 66 Issue of NOC for Construction of Cinema Hall

45 days , Cat B

70 67 ISSUE OF ARM LICENCE(Fresh) 45 days , Cat B

71 68 ISSUE OF ARM LICENCE(Renewal)

45 days , Cat B

72 69 ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM LANDS

90 days, Cat B

73 70 Refund of Trade deposits to dealers in case of resignation of

dealer

30 days , Cat B

74 71 NOC for Construction of Cinema Halls

45 days , Cat B

75 72 Storage of Explosive Material License

30 Days, Cat B

76 73 Issue of NOC for storing of Petroleum Products

45 days , Cat B

77 74 Grant of License for Storage of Explosive Material

30 days , Cat B

78 75 Permission to run the benefit show

Cat B, 30 Days

79 1

REGISTRA

TION & STAMPS

Encumbrance Certificate

Same Day If

Submitted before 2 PM, Cat B

80 2 Certified Copy of Registration Document

15 Minutes, Cat A

81 3 Certified Copy of Bye-laws 15 Minutes, Cat A

82 4 Certified copy of Certificate of

Registration Firms

15 Minutes, Cat

A

83 5 Certified copy of Certificate of Registration Societies

15 Minutes, Cat A

84 6 Pre-Registration /Slot Booking

15 Minutes, Cat A

85 7 Registration of Society Cat B, 3 days

86 8 Registration of Firm Cat B, 3 Days

87 9 Firm name Change Cat B, 3 Days

88 10 Dissolution of firm Cat B, 3 Days

89 11 Amendments of society Cat B, 3 Days

90 12 Submission of Appeal Cat B, 3 Days

91 13 Pre-Registration - Data Entry and Slot Booking(Agriculture)

Cat A, 15 Minutes


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92 14 Pre-Registration - Data Entry and Slot Booking(Flat)

Cat A, 15 Minutes

93 15 Pre-Registration - Data Entry and Slot Booking(House)

Cat A, 15 Minutes

94 16 Pre-Registration - Data Entry

and Slot Booking(Plot)

15 Minutes, Cat

A

95 1

MUNICIPAL ADMINISTR

ATION

Birth Certificate – GHMC 15 Minutes, Cat

A

96 2 Death Certificate – GHMC 15 Minutes, Cat A

97 3 Birth Certificate Corrections - GHMC

6days, Cat B

98 4 Death Certificate Corrections – GHMC

6days, Cat B

99 5 Child Name inclusion –

GHMC 6days, Cat B

100 6 Non Availability Certificate – Birth - GHMC

3days,Cat B

101 7 Non Availability Certificate - Death – GHMC

3days,Cat B

102 8 Birth Certificate – C&DMA

First time 5 days

second and subsequent times - 15 min,

Cat B

103 9 Death Certificate – C&DMA

First time 5 days

second and subsequent

times - 15 min, Cat B

104 10 Corrections in Birth

Certificate - CDMA 5 days,Cat B

105 11 Corrections in Death

Certificate - CDMA 5 days,Cat B

106 12 Child Name inclusion –

C&DMA

First time 5 days , 2nd time

onwards 15 min, Cat - B

107 13 Permission for Water Connections – C&DMA

15 Days, Cat B

108 14 Transfer Of Title Deeds –

C&DMA 15 Days, Cat B

109 15 Applying for Trade license – C&DMA

15 Days, Cat B


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110 16 Applying for Building permission – C&DMA

15 Days, Cat B

111 17 New Assessment request – C&DMA

15 Days, Cat B

112 18 Sub-Division request –

C&DMA 15 Days, Cat B

113 19 Exemption request – C&DMA 15 Days, Cat B

114 20 Vacation remission – C&DMA 15 Days, Cat B

115 21 Non Availability Certificate – Birth – CDMA

First time 5 days , 2nd time

onwards 15 min

116 22 Non Availability Certificate - Death – CDMA

First time 5 days

, 2nd time onwards 15 min

117 1

POLICE

Permission of Bandhobust 7 Days,Cat B

118 2 Issuance of Certificates for (Character, Antecedents, No

objection for vehicle)

7 Days,Cat B

119 3 Missing lost Documents 7 Days,Cat B

120 4

License for Hostels, Lodges, Theme, Entertainment,

Restaurants, Bars, Dhabas and Resorts

7 Days

121 1

CIVIL SUPPLIES

Ration Card Mutations 7 days, Cat B

122 2 Print ration card 15 Minutes, Cat A

123 3 FP Shop Renewal 15days, Cat B

124 4 Conversion of White Card to

Pink Card 30 Days, Cat B

125 5 Deletion of Member in Ration Card

30 Days, Cat B

126 6 Household Head

Modifications 30 Days, Cat B

127 7 New Gas Connection

Application 30 Days, Cat B

128 8 Ration Card Modifications With in the Office

30 Days, Cat B

129 9 Ration Card Transfer 30 Days, Cat B

130 10 Surrender of Ration Card 30 Days, Cat B

131 11 Ration Card Member Addition 30 Days, Cat B

132 12 Ration Card Member Migration

30 Days, Cat B


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133 13 Ration Card Missing Details in Databases

30 Days, Cat B

134 14 Issue of New Ration Card (Pink)

30 Days, Cat B

135 1

RTA

LL Slot Booking with Fee

Payment 15 Min, Cat A

136 2 DL Slot Booking with Fee Payment

15 Min, Cat A

137 3 RC Abstract 15 Min, Cat A

138 4 DL Abstract 15 Min, Cat A

139 1

EDUCATION

Application for issue of Age Certificate

7 days, Cat B

140 2 Application for duplicate

Memo of Marks 7 days, Cat B

141 3 Application for Re-Counting of Marks

30 days, Cat B

142 4 Application for Migration Certificate

7 days, Cat B

143 1

NPDCL

NAME CHANGE - NPDCL 7 days, Cat B

144 2 NEW CONNECTION - 6A – STREET LIGHTS - NPDCL

30 Days, Cat B

145 3

NEW CONNECTION - 6B –

PUBLIC WATER WORKS - NPDCL

30 Days, Cat B

146 4 NEW CONNECTION - GENERAL PURPOSE - NPDCL

30 Days, Cat B

147 5

NEW CONNECTION - RELIGIOUS PLACES

(Temples, Church, Mosque, Govt. Schools etc.) - NPDCL

30 Days, Cat B

148 6 NEW CONNECTION

COMMERCIAL -NPDCL 30 Days, Cat B

149 7 NEW CONNECTION COMMERCIAL-HOARDINGS-

NPDCL

30 Days, Cat B

150 8 NEW CONNECTION DOMESTIC -NPDCL

30 Days, Cat B

151 9 Load Change - NPDCL 30 Days, Cat B

152 10 CATEGORY LOAD CHANGE- NPDCL

7 days, Cat B

153 11 CATEGORY CHANGE- NPDCL

7 days, Cat B


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154 12 New Connection for Industries-NPDCL

Cat B, 37 Days

155 13 New Connection for Cottage Industries-NPDCL

Cat B, 37 Days

156 1

Industries and

Commerce

Pavala Vaddi

GM/DIC (Micro/

Medium/ Large/ Mega-30 Days &

Commisionerate/SLC- 60 Days, cat-B

157 2 Cleaner Production Measures

GM/DIC (Micro/ Medium/ Large/

Mega-30 Days & Commisionerate/SLC- 60 Days,

cat-B

158 3 Skills Up gradation

GM/DIC (Micro/

Medium/ Large/ Mega-30 Days &

Commisionerate/SLC- 60 Days, cat-B

159 4 ISO/BIS Certification



cat-B

160 5 Power Cost Reimbursement

GM/DIC (Micro/

Medium/ Large/ Mega-30 Days & Commisionerate

/SLC- 60 Days, cat-B

161 6 Sales Tax Reimbursement



cat-B

162 7

Stamp Duty/Land Cost/Land

Conversion Charges/Mortgage Duty

GM/DIC (Micro/




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163 8 Investment Subsidy

GM/DIC (Micro/



164 1

ITC

25% Power Subsidy 90 days, Cat B

165 2 Conversion to Industrial Power Tariff

90 days, Cat B

166 3 100%/50% Stamp duty Refund

90 days, Cat B

167 4 Recruitment Assistance 90 days, Cat B

168 5 50% Exhibition Rental Refund

90 days, Cat B

169 6 Tier II/III Location Anchor

Company Incentive 90 days, Cat B

170 7 Reimbursement of Patent filing cost

90 days, Cat B

171 8 Declaration of IT Park Status 90 days, Cat B

172 9 Reimbursement of Quality Certification expenditure

90 days, Cat B

173 10 Specific Incentives for SC/ST/ Women Entrepreneurs

90 days, Cat B

174 11 Allotment of land 90 days, Cat B

175 1

Labour

Registration of Establishment / Shop (Form - I)

7 days, Cat B

176 2 Renewal of Establishment / Shop (Form - III)

7 days, Cat B

177 3

Issuance of duplicate

certificate for Registered Establishment / Shop

7 days, Cat B

178 4 Notice of Change 7 days, Cat B

179 5 AMENDMENT OF CONTRACTOR LICENSE

Cat B, 15 Days

180 6

AMENDMENT

REGISTRATION OF ESTABLISHMENT

Cat B, 30 Days

181 7 LICENSE OF CONTRACTOR Cat B, 30 Days

182 8 NOTICE OF COMMENCEMENT OR COMPLETION OF WORK

Cat B, 30 Days


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183 9

REGISTRATION OF ESTABLISHMENT EMPLOYING CONTRACT

LABOUR

Cat B, 30 Days

184 10 REGISTRATION OF MOTOR TRANSPORT

Cat B, 30 Days

185 11 RENEWAL OF CONTRACT LICENSE

Cat B, 30 Days

186 1

Mining and

Geology

Reconnaissance permit 180 days, Cat B

187 2 Prospecting License 270 days, Cat B

188 3 Mining Lease 1 year, Cat B

189 4 Granite Quarry Lease 180 days, Cat B

190 5 Marble Quarry Lease 180 days, Cat B

191 6 Other Quarry Lease 120 days, Cat B

192 7 Mineral Dealer License 30 days, Cat B

193 8 Annual Fee Payment for Lease 15 Minutes,Cat

A

194 9 Generate Transit Forms 15 Minutes,Cat A

195 10 Request for Mineral Permit 10 Days,Cat B

196 11 Update Dispatch Details 15 Minutes,Cat

A

197 12 Update Production Dispatch 15 Minutes,Cat

A

198 1

Agriculture

Crop Insurance 2 working days,

Cat-B

199 2 Subsidized Seed Distribution 2 Working Days,

Cat B

200 3 Farm mechanization 10days,Cat B

201 4 Application Resubmission Cat B, 30 days

202 5 Manufacturing New Cat B, 30 days

203 6 Manufacturing Addition of

Fertilizers Cat B, 30 days

204 7 Manufacturing Address Details Change

Cat B, 30 days

205 8 Manufacturing Chemist Details Change

Cat B, 30 days

206 9 Manufacturing name change Cat B, 30 days

207 10 Manufacturing Duplicate Cat B, 30 days

208 11 Manufacturing Godown Deletion

Cat B, 30 days

209 12 Manufacturing Godown Inclusion

Cat B, 30 days

210 13 Manufacturing Renewal Cat B, 30 days


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211 14 Manufacturing Responsible Person Details Change

Cat B, 30 days

212 15 Retail Dealer Change of Firm Name

Cat B, 30 days

213 16 Retail Dealer Form O

inclusion Cat B, 30 days

214 17 Retail Dealer Godown Deletion

Cat B, 30 days

215 18 Retail Dealer Godown Inclusion

Cat B, 30 days

216 19 Retail Dealer Inclusion of

Imported Products Cat B, 30 days

217 20 Retail Dealer Responsible Person Details Change

Cat B, 30 days

218 21 Retail Dealer Sale Point Address Change

Cat B, 30 days

219 22 Retail Dealer Duplicate Cat B, 30 days

220 23 Retail Delear new Cat B, 30 days

221 24 Retail Delear Renewal Cat B, 30 days

222 25 Wholesale Dealer Change of

Firm Name Cat B, 30 days

223 26 Wholesale Dealer Duplicate Cat B, 30 days

224 27 Wholesale Dealer Form O inclusion

Cat B, 30 days

225 28 Wholesale Dealer Godown

Deletion Cat B, 30 days

226 29 Wholesale Dealer Godown Inclusion

Cat B, 30 days

227 30 Wholesale Dealer Inclusion of Imported Products

Cat B, 30 days

228 31 Wholesale Dealer New Cat B, 30 days

229 32 Wholesale Dealer renewal Cat B, 30 days

230 33 Wholesale Dealer Responsible Person Details Change

Cat B, 30 days

231 34 Annual Fee Payment for Lease Cat B, 30 days

232 35 Generate Transit Forms Cat B, 30 days

233 36 Granite Quarry Lease Cat B, 30 days

234 37 Wholesale Dealer Sale Point

Address Change Cat B, 30 days

235 1

Election

Application of transposition Cat B, 30 Days

236 2 Application for inclusion of

Name in the Electoral Rolls Cat B, 30 Days


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237 3 Application of change of details

Cat B, 30 Days

238 4 Issuance of PVC Cards Cat A, 15 Minutes

239 5 Issue of Voter Certificate/I-

Card 15 Minutes,cat A

240 6 Application for Objection/Deletion of Name

in Electoral roll

Cat B, 30 Days

241 1

Social Welfare

Department

Application for Scholarship(Renewal)

Cat A, 15 Minutes

242 2 Premetriculation Scholarship Services

Cat A, 15 Minutes

243 3 Application for

Scholarship(Fresh) Cat B

244 1 Health Care

Department

Allopathic Medical care Hospital registration

90 Days, Cat B

245 2 Registration or Renewal of Scanning Center Permission

30 days, Cat B

246 1 School

Education Department

School Registration 7 Days, Cat B

247 2 CORRECTION OF SSC CERTIFICATE

30 Days, Cat B

248 1

EPDCL

NAME CHANGE - EPDCL Cat B, 7 Days

249 2 NEW CONNECTION - 6A – STREET LIGHTS - EPDCL

Cat B, (With Estimate LT

Urban-2Days, Rural- 7 days/

Without Estimate LT-30Days, 11Kv-60

Days, 33KV- 90 Days, EHT 180 Days)

250 3 NEW CONNECTION - 6B – PUBLIC WATER WORKS -

EPDCL






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251 4 NEW CONNECTION - GENERAL PURPOSE - EPDCL





252 5

NEW CONNECTION -

RELIGIOUS PLACES (Temples, Church, Mosque, Govt. Schools etc.) - EPDCL





253 6 NEW CONNECTION COMMERCIAL -EPDCL





254 7 NEW CONNECTION COMMERCIAL-HOARDINGS-

EPDCL


Urban-2Days, Rural- 7 days/ Without

Estimate LT-30Days, 11Kv-60


255 8 NEW CONNECTION DOMESTIC -EPDCL


Urban-2Days, Rural- 7 days/ Without

Estimate LT-30Days, 11Kv-60

Days, 33KV- 90 Days, EHT 180


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Days)

256 9 Load Change - EPDCL

Cat B, (With

Estimate LT Urban-2Days, Rural- 7 days/


Days, 33KV- 90 Days, EHT 180

Days)

257 10 CATEGORY CHANGE- EPDCL

Cat B, 7 Days

258 1 Rural

Development

Request for AIDS & Appliances

Cat A, 15 Minutes

259 2 Request for SADAREM

Certificate

Cat A, 15

Minutes

260 1

Co-

operative Societies

Amendment of Bye laws Cat B, 30 days

261 2 Co Operative Society

Registration

Cat B, 30 days - APCS 60 days - MACS

262 3 Conversion of Registered Cooperative Society to 1995 acts

Cat B, 45 days

263 4 Issuance of Registration Certificate

Cat A, 15 Minutes

264 5 Issue of Certified Copy of Bye

Law

Cat A, 15

Minutes

265 1 Employment

Registration with Employment Exchange

Cat B, 5 Days

266 1

Technical

Education

Application for Migration

Certificate

Cat B, 3 Days(After

1984), 6Days (Before 1984)

267 2 Duplicate Marks Memo Cat B, 3 Days

268 3 Genuineness of Certificate Cat B, 7 Days

269 4 Interim Certificate Cat B, 3 Days

270 1

Minority

Welfare

Certified copy of Service Rendering Certificates for Cash Grants

Cat A, 15

Minutes

271 2

Certified copy of Proceedings

regarding appointment of Management Committees

Cat A, 15

Minutes


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272 3 Certified Copy of Muntakhabs, Registered

u/s.36 of Waqf Act 1995

Cat A, 15 Minutes

273 4 Certified copy of Proceedings regarding Appointment of

Muthawallies

Cat A, 15 Minutes

274 5 ISSUE OF MARRIAGE LICENSE TO PASTORS

Cat B, 30 Days

275 6 MINORITY STATUS CERTIFICATE

Cat B, 30 Days

276 1 Intermediate

Education

Duplicate Marks Memo Cat B, 3 Days

277 2 Migration Certificate Cat B, 3 Days

278 3 Recounting/Re-Verification of Marks

Cat B, 15 Days

279 1 Aarogyasri Aarogyasri employee health card

Cat B, 3 Days

280 1

Collegiate

Education

Application for Admission into

colleges 15 Min, Cat A

281 2 Transfer Certificate 5 days, Cat B

282 3 Conduct Certificate 3 Days, Cat B

283 4 Bonafied Certificate 4 Days, Cat B

284 1

Legal

Metrology

ALTERATION IN

REGISTRATION OF MANUFACTURER/PACKER

Cat B, 15 Days

285 2

APPEAL AGAINST THE ORDER OF

INSPECTOR/ASST CONTROLLER/DEPUTY

CONTROLLER

Cat B, 30 Days

286 3 APPEAL TO GOVT AGAINST ORDER OF CONTROLLER

Cat B, 30 Days

287 4 CONDUCT TEST OF FRESH

SAMPLES Cat B, 30 Days

288 5 GRANT OF DEALING LICENSE

Cat B, 30 Days

289 6 GRANT OF MANUFACTURING LICENSE

Cat B, 30 Days

290 7 GRANT OF REPAIRING

LICENSE Cat B, 30 Days

291 8 REGISTRATION AS MANUFACTURER/PACKER/I

MPORTER

Cat B, 30 Days

292 9 Issue of Duplicate License Cat B, 30 Days


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293 10 Duplicate Verification of License

Cat B, 30 Days

294 11 Alteration of License Cat B, 30 Days

295 1

Endowment

Department

SRI DURGA MALLESWARA SEVA TICKET BOOKING

Cat A, 15 Minutes

296 2 SRI LAXMI NARASIMHA SEVA TICKET BOOKING

Cat A, 15 Minutes

297 3 SRI VENKATESWARA SWAMY SEVA TICKET BOOKING

Cat A, 15 Minutes

298 1

Factories

Amendments in Horse

Power/Man Power Cat B, 7 Days

299 2 Annual Fee Payment Cat A, 15 Minutes

300 3 Annual Returns Cat A, 15 Minutes

301 4 Change of Manager/ Occupier Cat B, 7 Days

302 5 Plan Amendments Application Cat A, 30

Minutes

303 1

Directorate of Medical Education

ISSUE OF DIPLOMA CERTIFICATE

Cat A, 15 Minutes

304 2 ISSUE OF DUPLICATE MARKS MEMO

Cat B, 15 Days

305 3 ISSUE OF MARKS

MEMO(I/II/III YR)

Cat A, 15

Minutes

306 4 MARKS MEMO FOR INTERNSHIP

Cat A, 15 Minutes

307 5 RECOUNTING /RE-VERIFICATION OF MARKS

Cat A, 30 Minutes

308 1

Drug Control

GRANT OF LICENSE FOR

RETAIL & WHOLESALE MEDICAL SHOPS

Cat B, 30 Days

309 2

PROCESSING OF

APPLICATIONS FOR CHANGES IN EXISTING LICENSES

Cat B, 30 Days

310 3

RENEWAL OF LICENSES

FOR RETAIL & WHOLESALE MEDICAL SHOPS

Cat B, 30 Days

311 1 Fisheries Compliance Form for License

Application Cat B, 60 Days


of 72

312 2 Final Registration of New Fresh Water Aquaculture

Farm

Cat B, 60 Days

313 3 Provisional Application for Registration of new Fresh

Water Aquaculture Farm

Cat B, 60 Days

314 4 Renewal of License Application

Cat B, 60 Days

List of B2C service and service charges

S.No Department

Description

Service Description Service /

User Charge

1 BSNL Service BSNL Bill Payment 3 Rs/-

2 Department of

Commercial Taxes

Tax Collection (No Data -

With/Without Tax No)

10 Rs/-

3 Department of

Commercial Taxes

Vat/Tot Collection 10 Rs/-

4 Tata Tele Services Ltd Tata Tele Services Ltd 5 Rs/-


Vehicle Qtly Tax(With Permit) 5 Rs/-


New Vehicle Life Tax 5 Rs/-

7 Regional Transport

Authority

New Vehicle Quarterly Tax 5 Rs/-


Authority

Driving License Slot Booking 5 Rs/-


Authority

Learning License Slot

Booking

5 Rs/-

10 Board of Intermediate

Education

Intermediate Second Year

Marks

10 Rs/-

11 Board of Intermediate

Education

Intermediate First Year

Marks

10 Rs/-


Vocational First Year Marks 10 Rs/-


Intermediate Second Year Marks

10 Rs/-


Intermediate Vocational Second Year Marks

10 Rs/-

15 AirTel Bill Payment(Airtel) 8 Rs/-

16 AirTel Land Line Bill Payment(Airtel Land

Line)

8 Rs/-

17 Police Department Traffic Challan Payments 5 Rs/-

18 Police Department Red Light Challan Payments

(Vizag) 5 Rs/-

19 Police Department VIJAYAWADA TRAFFIC

CHALLAN PAYMENTS 5 Rs/-


of 72

20 AP Housing Board Hire Purchase/Sfs Payments Slabs

21 AP Housing Board Miscellaneous Payments Slabs

22 IDEA Cellular Limited Bill Payment(Idea) 5 Rs/-

23 Western Union(Money

Transfer)

Western Union(Money

Transfer)

24 Vodafone Bill Payment(Vodafone) 10 Rs/-

25 The Krishna Dist Milk Producers Coop Ltd

Sale Of Milk Cards 5 Rs/-

26 Election Card Epic Duplicate Printing 10 Rs/-

27 Election Card Epic Correction(Form8) 10 Rs/-

28 Election Card Epic Correction(Form8a) 10 Rs/-

29 Election Card EPIC Pvc card printing(25/-) 25 Rs/-

30 Recruitment Fee

Payments(CGG)

Village Revenue Assistants 5 Rs/-

31

Recruitment Fee

Payments(CGG)

Lpcet Allotment Fee-2013

Phase Ii

5/10 Rs/-

(Dept will inform)


LPCET Allotment Fee-2013 - SPOT ADMISSIONS

5/10 Rs/- (Dept will inform)


DIETCET Councelling-2013 5/10 Rs/- (Dept will

inform)

34

Recruitment Fee

Payments(CGG)

DIETCET ALLOTMENT

PHASE-I PAYMENT-2013

5/10 Rs/-

(Dept will inform)


DIETCET ALLOTMENT PHASE-II PAYMENT-2013

5/10 Rs/- (Dept will inform)


Village Revenue Officers 5/10 Rs/- (Dept will

inform)

37

Recruitment Fee

Payments(CGG)

Village Revenue Assistants 5/10 Rs/-

(Dept will inform)

38

Recruitment Fee

Payments(CGG)

Both VRO and VRA 5/10 Rs/-

(Dept will inform)


DIETCET 2013 - ALLOTMENT PHASE-III

PAYMENT SERVICE

5/10 Rs/- (Dept will

inform)


DIETCET 2013 - ALLOTMENT PHASE-III-1

PAYMENT SERVICE


inform)

41

Recruitment Fee

Payments(CGG)

APRJC CET -2014 FEE

PAYMENT

5/10 Rs/-

(Dept will inform)

42 Recruitment Fee APRDC CET-2014 FEE 5/10 Rs/-


of 72

Payments(CGG) PAYMENT (Dept will

inform)

43

Recruitment Fee Payments(CGG)

Admission Test for Class V (2014-15) -AP Residential

Educational Institutions Society


inform)


ATFClassV(2014-15)MJPAPBCWREIS


inform)


DEECET-2014 5/10 Rs/- (Dept will

inform)

46

Recruitment Fee

Payments(CGG)

MAHATMA JYOTHIBAPHULE

-RJC -Payment

5/10 Rs/-

(Dept will inform)


LPCET-2014 FEE PAYMENT 5/10 Rs/- (Dept will inform)


MJAPBCWREIS -VI,VII,VIII FEEPAYMENT SERVICE


inform)

49

Recruitment Fee

Payments(CGG)

APDSC 2014 Payment

service

5/10 Rs/-

(Dept will inform)


Amendment Of Society 5 Rs/-


Application For Age Certificate

5 Rs/-


Application For Change Of Details (Form -8)

5 Rs/-

53 State Service Delivery

Gateway

Application For Duplicate

Memorandum Of Marks

5 Rs/-


Gateway

Application For Fee Payment 5 Rs/-

55

State Service Delivery

Gateway

Application For Issuance Of

Duplicate Registration Certificate

5 Rs/-


Application For Migration Certificate

5 Rs/-


Application For Notice Of Change

5 Rs/-


Application For Objection/ Deletion Of Name In The Electoral Role ( Form -7)

5 Rs/-


Application For Re-Counting Of Marks

5 Rs/-


Application For Registration Of Contrunction Workers

5 Rs/-

61 State Service Delivery Application For Registration 5 Rs/-


of 72

Gateway Of Shop / Establishment


Application For Renewal Of Registration Certificate

5 Rs/-


Gateway

Application For

Transposition(Form-8a)

5 Rs/-


Gateway

Applying For Trade License 5 Rs/-


Gateway

Building Permissions 5 Rs/-


Gateway

Building Permissions Return

Submissions

5 Rs/-


Gateway

Certified Copy Of Bye Law 5 Rs/-


Gateway

Certified Copy Of Firm

Registration

5 Rs/-


Certified Copy Of Society Registration

5 Rs/-


Change In Constitution Firm 5 Rs/-


Dl Abstract 5 Rs/-


Dl Slot Booking With Fee Payment

5 Rs/-


EPIC PVC Card / Issuance of Voter Id Card

25 Rs/-


Exemption Request 5 Rs/-


Firm Name Change 5 Rs/-


Inclusion Of Name In The Electoral Roles (Form-6)

5 Rs/-


Issuance Of Certificates For (Character, Antecedents, No Objection For Vehicle)

5 Rs/-


Issue Of Epic Card 5 Rs/-

79

State Service Delivery Gateway

License For Hostels, Lodges, Theme, Entertainment,

Restaurants, Bars, Dhabas And Resorts

5 Rs/-


Gateway

Ll Slot Booking With Fee

Payment

5 Rs/-

81

State Service Delivery

Gateway

Missing / Lost Documents /

Bank Cards / Credit Cards / Mobile Phones Etc.

5 Rs/-


New Assessment Request 5 Rs/-


Permission For Water Connections

5 Rs/-


of 72


Gateway

Permission Of Bandhobust 5 Rs/-


Pre-Registration Slot Booking 5 Rs/-


Rc Abstract 5 Rs/-


Registration Of Firms 5 Rs/-


Registration Of Society 5 Rs/-


Renewal Of Trade License 5 Rs/-


Ssdg Services 5 Rs/-


Sub-Division Request 5 Rs/-


Submission Of Appeal 5 Rs/-


Transfer Of Title Deeds 5 Rs/-


Gateway

Vacation Remission 5 Rs/-

95

APSCHE Ecet Fee Payment 5/10 Rs/-

(Dept will inform)

96 APSCHE EMCET FEE PAYMENT

SERVICE 2014 5/10 Rs/- (Dept will inform)

97 APSCHE ICET Fee Payment-2014 5/10 Rs/-

(Dept will

inform)

98

APSCHE PGCET FEE PAYMENT 5/10 Rs/-

(Dept will inform)

99 APSCHE PECET Fee Payment-2014 5/10 Rs/-

(Dept will inform)

100 APSCHE EDCET Fee Payment 2014 5/10 Rs/-

(Dept will

inform)

101

APSCHE LAWCET FEE PAYMENT

2014

5/10 Rs/-

(Dept will inform)

102 APSCHE PGEC GATE/GPAT-2014 5/10 Rs/-

(Dept will inform)

103 APSCHE EAMCET evaluation of OMR

Sheet PAYMENT SERVICE 5/10 Rs/- (Dept will

inform)


of 72

104 AP State Open School

Society

Ssc Exam Fee 5 Rs/-


Intermediate Exam Fee 5 Rs/-


Ssc Admission Payment 30 Rs/-


Inter Admission Payment 30 Rs/-


SSC Recounting Fee Collection

5 Rs/-


Inter Recounting Fee Collection

5 Rs/-


SSC RECOUNTING FEE COLLECTION-2015

5 Rs/-


INTER RECOUNTING FEE COLLECTION-2015

5 Rs/-


SSC Exam Fee Payment Service-2015

5 Rs/-


INTER Exam Fee Payment Service-2015

5 Rs/-

114

Eastern Power

Distribution Company Ltd(EPDCL)

Collection Of Electricity

Charges (EPDCL)

(2,5,10,25)

Rs/-

115 Eastern Power Distribution Company

Ltd(EPDCL)

Collection Of Electricity Charges (offline EPDCL)

(2,5,10,25) Rs/-

116 Eastern Power Distribution Company

Ltd(EPDCL)

Collection Of Electricity Charges (EPDCL)

(2,5,10,25) Rs/-

117

Southern Power

Distribution Company Ltd

Collection Of Electricity

Charges (SPDCL)

(2,5,10,25)

Rs/-

118 Southern Power Distribution Company Ltd

Collection Of Electricity Charges (SPDCL)- Offline

(2,5,10,25) Rs/-

119 Southern Power Distribution Company

Ltd

Collection Of Electricity Charges (SPDCL) - No Data

(2,5,10,25) Rs/-

120 Director Of Municipal

Administration

Application For Birth 5 Rs/-


Administration

Property Tax 5 Rs/-


Administration

Water Tax 5 Rs/-

123 School Fees Visakha Valley School (2012-

2013)

5 Rs/-

124 School Fees Visakha Valley School (2013-

2014) 5 Rs/-

125 Directorate of Muncipal Issue Of Birth Certificate 5 Rs/-


of 72

Administration of Birth

and Death

126 Directorate of Muncipal Administration of Birth

and Death

Issue Of Death Certificate 5 Rs/-

127 Shivas List Register Workers 10 Rs/-

128 Shivas List Search Workers Slabs(

50,100)

129 Shivas List Sell Crops 10 Rs/-

130 Shivas List Search Crops Slabs(

50,100)

131 FOREST FOREST DEPARTMENT

TEST FEE PAYMENT 5 Rs/-

132

Durga Temple Services Uyyala Seva (Every Sunday) 5 or 20 Rs/- (based on

transaction amount)

133

Durga Temple Services Swarna Pushparchana (Every Thursday)

5 or 20 Rs/- (based on transaction

amount)

134

Durga Temple Services Srichakra Navavaranarchana 5 or 20 Rs/-

(based on transaction

amount)

135

Durga Temple Services Sri Malleswara Swamyvarla

Rudrabhisekam(One Day)

5 or 20 Rs/-

(based on transaction amount)

136

Durga Temple Services Sri Malleswara Swamy vari abhisekham (Saswatham)

5 or 20 Rs/- (based on

transaction amount)

137

Durga Temple Services Sri Ammavari Kadgamalarchana (Antaralayam)


amount)

138

Durga Temple Services Saswatha

Sahasranamarchana to Kanakadurga Ammavaru (For 52 Fridays)

5 or 20 Rs/-


139

Durga Temple Services Saswatha Astotranamarchana to

Kanakadurga Ammavaru (For 52 Fridays)


transaction amount)

140

Durga Temple Services Sarpadoshanivarana (One Day)


amount)


of 72

141

Durga Temple Services Santhi Kalyanam(One Day) 5 or 20 Rs/-


142

Durga Temple Services sahasranamarchana to kanakadurga Ammavaru(for

52 Fridays)


transaction amount)

143

Durga Temple Services Sahasranamarchana Ammavari( One Day)


amount)

144

Durga Temple Services Saharsanamarchana

(Malleswara Swamy vari )

5 or 20 Rs/-


145

Durga Temple Services Rudrabhisekam to Sri Malleswara Swamy vary(for

52 Mondays)


transaction amount)

146

Durga Temple Services Pancha Harathulu ( One Day)


amount)

147

Durga Temple Services Pallaki Seva (Once Year) 5 or 20 Rs/-


148

Durga Temple Services Pallaki Seva 5 or 20 Rs/- (based on

transaction amount)

149

Durga Temple Services LakshaKumkumarchana(One Day)


amount)

150

Durga Temple Services Gomata Pooja 5 or 20 Rs/-


amount)

151

Durga Temple Services Chandihomam(One Day) 5 or 20 Rs/-


152

Durga Temple Services Astotranamarchana to Kanakadurga Ammavaru(for

52 Fridays)


transaction amount)

153 Durga Temple Services Astotranamarchana 5 or 20 Rs/-


of 72

Ammavari(One Day) (based on

transaction amount)

154

Durga Temple Services Astotharam (Malleswara

Swamy vari )

5 or 20 Rs/-


amount)

155 SCBR SCBR 5 Rs/-

156 Miscellaneous Services Mro

Services(Birth/Death/Legal Heir)

10 Rs/-

157 Miscellaneous Services SSC (General) Results 10 Rs/-

158 Miscellaneous Services Duplicate Receipt 10 Rs/-

159 Miscellaneous Services Meeseva Applications Sale 5 Rs/-

160 Miscellaneous Services Meeseva Additional Copies 2 Rs/-

(each)

161 Miscellaneous Services SSC RESULTS 2014 10 Rs/-

162 Cherukuri IT returns IT Returns Filing 150 Rs/-

Annexure III-Number of Transactions (From April 2014 TO March 2015)

G2C transaction volume from: 010414 to 310315

G2C Transaction For 01-04-2014 to 31-03-2015

Sl.No District Total

Transaction Category A Category B

1 Ananthapuramu 2111822 1051269 1060553

2 Chittoor 2060779 753479 1307300

3 East Godavari 1420450 416302 1004148

4 Guntur 2282452 964794 1317658

5 Krishna 1559359 572219 987140

6 Kurnool 1820731 802278 1018453

7 Prakasam 1506282 748833 757449

8 SPSR Nellore 1399224 612650 786574

9 Srikakulam 1247367 446083 801284

10 Visakhapatnam 1238743 197949 1040794

11 Vizianagaram 928942 278863 650079

12 West Godavari 1581216 545473 1035743


of 72

13 Y.S.R. 1586085 776618 809467

Total 20743452 8166810 12576642


of 72

B2C transaction volume from: 010414 to 310315

B2C Transaction volume from 010414 to 310315

District BSNL CTD RTA BIE AIRTEL APHB IDEA

VODA FONE

Chittoor 3045 0 189136 195 537 25 498 0

Guntur 8880 0 230764 738 7011 77 3792 410

Krishna 6134 0 282829 1015 5717 1116 8181 529

Nellore 2482 0 111358 136 448 398 348 30

Prakasam 1031 0 150925 91 1484 9 1408 97

Eastgodavari 4387 4023 258025 1242 3927 39 2524 210

Visakhapatna

m

5418 0 172213 355 4171 458 1631 434

Westgodavari 3954 0 185726 395 2273 267 1457 117

Kadapa 212 0 78694 75 352 391 547 0

Ananthapur 651 0 131485 390 1304 164 494 0

Kurnool 756 0 179569 300 193 1232 391 1

Vizianagaram 1700 0 73965 446 1220 1 514 137

Srikakulam 513 0 58859 241 833 13 363 86

Total 39163 4023 2103548 5619 29470 4190 22148 2051

B2C Transaction Volume From 010414 To 310315

District APSCH

E

APOSS EPDCL SPDCL DMA

VV

S

DMAB

D

SHIVAS

LIST

Chittoor 4172 7056 0 1895431 51807 0 0 31

Guntur 5640 4488 0 1756295 164328 0 0 127

Krishna 4311 4521 0 1714237 52615 0 0 295

Nellore 2074 1689 0 1274492 73932 0 0 2

Prakasam 1652 719 0 1218513 83638 0 0 13

East godavari 3205 13115 704053 0 127329 0 13570 144

Visakhapatna

m

2312 2876 982118 0 18087 8 0 272

West godavari 1635 2978 657738 0 120150 0 0 30

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file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=90&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=APSCHE

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=92&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=APOSS

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=101&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=EPDCL

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=102&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=SPDCL

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=105&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=DMA

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=107&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=VVS



file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=108&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=DMABD

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=108&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=DMABD

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=112&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=SHIVASLIST













































































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Kadapa 1256 1495 0 564850 86579 0 0 45

Ananthapur 2720 5016 0 416829 69018 0 0 46

Kurnool 3700 7344 0 339566 43952 0 0 41

Vizianagaram 1330 3180 361995 0 95915 0 0 206

Srikakulam 923 812 217491 0 62454 0 0 19

Total 34930 55289 2923395 9180213 1049804 8 13570 1271

B2C Transaction Volume From 010414 To 310315

District KDM

P

EPIC CGG SSDG

CHE

RUKURI

DURGA

SCBR ESEVA

Chittoor 0 46421 12276 30878 0 0 0 2873

Guntur 0 67236 15872 16813 91 9 18 6305

Krishna 7885 55199 10849 22960 84 22 35 3982

Nellore 0 18618 7020 22032 0 0 0 2987

Prakasam 0 14430 4234 20942 0 0 0 3778

Eastgodavari 0 37197 14782 27100 137 1 32 4028

Visakhapatnam 0 52487 6547 15985 76 0 86 2062

Westgodavari 0 13309 7818 11801 13 2 2 1695

Kadapa 0 27243 6769 32803 0 0 0 2157

Ananthapur 0 19103 13262 25552 0 0 0 2351

Kurnool 0 45825 19700 55966 0 0 0 1359

Vizianagaram 0 8843 8455 6903 0 0 46 1158

Srikakulam 0 13503 8237 7125 0 0 39 1064

Total 7885 419414 135821 296860 401 34 258 35799














































file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=52&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=KDMP

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=52&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=KDMP

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=63&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=EPIC

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=75&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=CGG

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=89&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=SSDG

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=114&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=CHERUKURI



file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=115&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=DURGA

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=115&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=DURGA

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=116&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=SCBR

file:///C:/Users/koteswar%20rao/Downloads/dSubDetails.jsp%3ftoDt=31-03-2015&fromDt=01-04-2014&deptCode=923&cscType=E&cspName=ALL&distCode=ALL&distName=ALL%20Districts&deptName=ESEVA























































































































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Annexure IV (a)-

Present Data Centre Architecture and Bill of Material

3rd Tier . . . . . . . . . . . .

Departmental

Servers

S1 Sn

Web Apln

Servers

….

Counter

Terminals

With

Printers

ICSC location-1 ICSC location- 18

2nd Tier

1st Tier

Mee Seva NETWORK

( Govt.. Depart. )

( ICSC Locations )

Router Router

DB

Servers

….

Leased Line Leased Line

ISDN ISDN

Counter

Terminals

With

Printers

Router Pool

ISDN

Leased Line

Kiosk

Card printer

DOT Exchange

INTERNET

Firewall Leased Line

LAN-1 ISDN

LAN 2

NMS

LAN 3

C

e

n

t

r

a

l

S

i

t

e Web

Server


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Annexure IV (b)- Present Architecture of Mee Seva Service Centre and Bill of Material

….

Counter

Terminals

With

Printers

Mee Seva location-1 Mee Seva location

1st Tier ( ICSC Locations )

Router Router

….

Leased Line Leased Line

ISDN ISDN

Counter

Terminals

With

Printers

DOT Exchange

Central Router at central site

Mee Seva centre Layout

RFP for Procurement of Secured Stationery for ESD (Mee Seva)

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Annexure V

Service Delivery and Grievance Handling Process

1. Service delivery Process at Service Counters: a. Customer comes to Mee Seva Centre and approaches Token Counter b. EQMS integrated time stamp:

i. when customer arrives at the Token Counter and obtains Token ii. when customer token is called iii. on completion of service delivery

c. Counter operator enters customer details to display details or use Bar Code Reader to capture details from Bar Coded Bills

d. Acceptance of payment in form of Cash/Cheque/Demand/Credit Card e. Issue of Receipt and completion of delivery of service f. Transmission/Communication of transaction details to Mee Seva Data

centre and department server

g. Cancelling the receipt and reversing the transaction done due to mistakes and treating this transaction as a new transaction with a unique transaction code

h. Storing the cancelled transaction details and transaction code in the database at the MEE SEVA data center along with a text explanation for cancellation.

i. In case of Cheque Bounce, provision for reverse entry in Data base of Mee Seva and department server. Provision to prepare refund claim statement for claiming refund from department. Locking Customer account for payment through cheque till account is unlocked under orders of ESD. Warning display to counter operator of such accounts when ever such customer visits Mee Seva, to help recovery of amount.

2. Service Delivery through MEE SEVA Portal:

a. Processing the payment through payment gateway and handling error messages b. Generating a unique MEE SEVA transaction code and storing transaction

information and transaction data to the MEE SEVA database c. Transmitting and storing the transaction information in the Department Server d. Help desk (during working hours) for handling customer’s issues and resolving

failed transactions details. e. Provision for help through email service. Reply to emails with in 24 hours. f. Provision to reverse entry in case of failed transaction with complete log for audit g. Provision for handling and resolving Charge Back claimed by Payment gateway

bank. h. In case of claim for Charge Back, provision for reverse entry in Data base of Mee

Seva and department server. Provision to prepare refund claim statement for claiming refund from department. Locking Customer account for payment through Internet till account is unlocked under orders of ESD. Warning display to counter operator of such accounts when ever such customer visits Mee Seva, to help recovery of amount.

3. Grievances handling and Resolution

a. Provision for Suggestion and complaint Box at each Centre b. Provision to collect such petitions and entry there on in Mee Seva portal c. Provision for filing Suggestion and complaint Online in Mee Seva / Central

portal d. Resolving complaints and updating status e. Provision to citizen to view status of his case. f. Generation and printing of report on grievance handling and resolution


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Annexure VI

Citizens Charter for Mee Seva Mee Seva is committed to translate the concept of giving to the people of Andhra Pradesh a Simple, Moral, Accountable, Reliable & Transparent (SMART) Administration. This charter is a step in that direction. We are committed to provide speedy, transparent and quality services to citizens. We assure that our services will be accurate, reliable and timely. We shall provide the following services through Mee Seva centers within the time standards mentioned below:

Sno Name of the service Maximum time limit for delivery of Service/ transaction

1. Sale of Documents 15 minutes.

2. Payment of bills 15 minutes.

3. Payment of bills on Internet 10 minutes

4. G2C Service 15 minutes

Note: 1. The time shall be counted from the time the Citizen collects the token in the

service counter concerned. 2. The Charter is applicable only in respect of standard transactions only. 3. Our aim is to offer courteous and helpful services to citizens 4. We guarantee that the citizen will be treated courteously. 5. If you need guidance or help in filling the forms or information about rules and

regulations, please approach the “Help Desk” counter for help. 6. Our Website is as mentioned in Tender Call Notice 7. If there is any delay in the delivery of our services as committed through this

charter, we request the citizens to give their free and honest feedback though feed back form or though Website or send to

The Director, ESD

Ground Floor, Banjara Hills, Road No.7, Hyderabad-500034, India

Annexure VII LIST OF CENTRES PARTICULARS & MEESEVA URBAN FRANCHISEES.

Sl No District Center Name

No of Counters

1 SRIKAKULAM FRANCHISEE COUNTERS SRIKAKULAM 25

2 SRIKAKULAM PALASA 1

3 SRIKAKULAM MEP SCHOOL ICHAPURAM 3

4 SRIKAKULAM RTC COMPLEX RAJAM 2

5 SRIKAKULAM RYTHU BAZAR-SRIKAKULAM 4

6 SRIKAKULAM SUNDAY MARKET KASIBUGGA 2

7 SRIKAKULAM VILLAGE CHAVADI-OLDSRIKAKULAM 5

8 SRIKAKULAM VEGETABLE MARKET AMUDALAVALASA 3

9 VIZIANAGARAM MPL PREMISES BOBBILI 4


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10 VIZIANAGARAM DASANNAPETA 4

11 VIZIANAGARAM FRANCHISEE COUNTERS VIZIANAGARAM 39

12 VIZIANAGARAM OLD BUSTAND PREMISES 4

13 VIZIANAGARAM MADANAPALLY-PATEL ROAD PARVATHIPURAM 4

14 VIZIANAGARAM RTC COMPLEX 6

15 VIZIANAGARAM SALURU 3

16 VISAKHAPATNAM AKKAYYAPALEM VISAKHAPATNAM 3

17 VISAKHAPATNAM ARILOVA VISAKHAPATNAM 3

18 VISAKHAPATNAM ASILMETTA VISAKHAPATNAM 4

19 VISAKHAPATNAM MUNICIPAL CHOULTRY BHEEMUNIPATNAM 3

20 VISAKHAPATNAM LIBRARY STREET BHEEMUNIPATNAM 4

21 VISAKHAPATNAM BILLJUNCTION SURYABAGH 7

22 VISAKHAPATNAM BUTCHIRAJPALEM VISAKHAPATNAM 4

23 VISAKHAPATNAM CHINAGANTYADA GAJUWAKA 4

24 VISAKHAPATNAM COMMUNITY HALL BRUNDAVAN 1

25 VISAKHAPATNAM CHITTIVANIPALEM GAJUWAKA 3

26 VISAKHAPATNAM CHINA WALTAIR VISAKHAPATNAM 1

27 VISAKHAPATNAM FRANCHISEE COUNTERS VISAKHAPATNAM 89

28 VISAKHAPATNAM GNANAPURAM VISAKHAPATNAM 2

29 VISAKHAPATNAM KANCHARAPALEM 1

30 VISAKHAPATNAM MALKAPURAM VISAKHAPATNAM 5

31 VISAKHAPATNAM MADHAVADHARA 4

32 VISAKHAPATNAM NTR STADIUM ANAKAPALLE 3

33 VISAKHAPATNAM PEDAGANTYADA GAJUWAKA 3

34 VISAKHAPATNAM RYTHUBAZAR VADLAPUDI GAJUWAKA 4

35 VISAKHAPATNAM RK BEACH VISAKHAPATNAM 1

36 VISAKHAPATNAM SEETHAMMADHARA MPL PREMISES 3

37 EASTGODAVARI RJY-AC GARDENS 2

38 EASTGODAVARI AMP NEAR FIRE STATION 2

39 EASTGODAVARI KKD-BHASKAR NAGAR 3

40 EASTGODAVARI FRANCHISEE COUNTERS EAST GODAVARI 80

41 EASTGODAVARI KKD-GANDHINAGAR 3

42 EASTGODAVARI KKD-JAGANNAIKPUR 3

43 EASTGODAVARI RJY-KTP BUS STAN 3

44 EASTGODAVARI RJY-MCR COMPLEX 4

45 EASTGODAVARI MANDAPETA 4

46 EASTGODAVARI PEDDAPURAM 3

47 EASTGODAVARI RJY-PR NAGAR 5

48 EASTGODAVARI PITAHPURAM 2

49 EASTGODAVARI R C PURAM 4

50 EASTGODAVARI KKD-RP LINE 3

51 EASTGODAVARI KKD-SALIPETA 4

52 EASTGODAVARI SAMALKOT 2

53 EASTGODAVARI RJY-SEETAMPET 2

54 EASTGODAVARI TUNI 4


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55 WESTGODAVARI AMP M. OFFICE ELURU - AMEENA PET CENTER 6

56 WESTGODAVARI BHIMAVARAM GUNIPUDI CENTER 5

57 WESTGODAVARI BHIMAVARAM SRIRAMAPURAM CENTER 3

58 WESTGODAVARI FRANCHISEE COUNTERS WEST GODAVARI 44

59 WESTGODAVARI ELURU - KOTHA PETA CENTER 3

60 WESTGODAVARI KOVVURU MUNICIPAL COMPOUND CENTER 2

61 WESTGODAVARI NARSAPUR KAPPALA PETA CENTRE 1

62 WESTGODAVARI NIDADAVOLU MUNICIPAL OFFICE ROAD CENTER 2

63 WESTGODAVARI NARSAPUR STEAMER ROAD CENTER 1

64 WESTGODAVARI PALACOL MG ROAD CENTRE 5

65 WESTGODAVARI PALCOL WEAVERS COLONY PARK CENTRE 3

66 WESTGODAVARI TANUKU COOPERATIVE SOCIETY CENTER 5

67 WESTGODAVARI TADEPALLIGUDAM KOBBARI THOTA CENTRE 1

68 WESTGODAVARI TADEPALLIGUDEM MUNICIPAL COMPOUND CENTER 3

69 WESTGODAVARI TANUKU RAITHU BAZAR CENTRE 4

70 KRISHNA AJIT SINGH NAGAR VIJAYAWADA 6

71 KRISHNA BHAVANIPURAM VIJAYAWADA 3

72 KRISHNA CHUTTUGUNTA VIJAYAWADA 4

73 KRISHNA CHILAKALAPUDI MACHILIPATNAM 4

74 KRISHNA CHITTINAGAR VIJAYAWADA 5

75 KRISHNA FRANCHISEE COUNTERS KRISHNA 50

76 KRISHNA I G MUNICIPAL STADIUM COMPLEX VIJAYAWADA 5

77 KRISHNA GANDHIPARK MAIN ROAD JAGGAIAHPET 5

78 KRISHNA KEDARESWARAPET VIJAYAWADA 5

79 KRISHNA K G MARKET VIJAYAWADA 6

80 KRISHNA VMC PREMISES VIJAYAWADA 4

81 KRISHNA NTR PREMISES GUDIWADA 5

82 KRISHNA NTR SHOPPING COMPLEX VIJAYAWADA 2

83 KRISHNA CATTLE YARD MACHILIPATNAM 6

84 KRISHNA GANDHI PARK NUZVID 6

85 KRISHNA BEHIND MUNICIPAL OFFICE PEDANA 4

86 KRISHNA PATAMATA-VIJAYAWADA 5

87 KRISHNA RANIGARITHOTA VIJAYAWADA 3

88 KRISHNA RAJENDRA NAGAR-GUDIWADA 4

89 KRISHNA RADHANAGAR VIJAYAWADA 2

90 KRISHNA RAJUPET MACHILIPATNAM 2

91 KRISHNA SAIBABA TEMPLE VIJAYAWADA 5

92 KRISHNA SATYANARAYANAPURAM VIJAYAWADA 6

93 GUNTUR BAPATLA 5

94 GUNTUR CHILAKALURI PET KASTURIBHA 3

95 GUNTUR CHILAKALURIPETA-VASAVINAGAR 1

96 GUNTUR COLLECTORATE 6


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97 GUNTUR FRANCHISEE COUNTERS GUNTUR 88

98 GUNTUR GUNTUR-BR STADIUM 4

99 GUNTUR GUNTUR-LAKSHMIPURAM 9

100 GUNTUR MACHERLA 3

101 GUNTUR MANGALAGIRI 4

102 GUNTUR NARASARAOPETA-ANGEL THEATER 3

103 GUNTUR NARASARAOPETA-PANASATHOTA 3

104 GUNTUR GUNTUR-NAAZCENTRE 5

105 GUNTUR PATTABHIPURAM 6

106 GUNTUR REPALLE 4

107 GUNTUR SATTENAPALLI 2

108 GUNTUR TENALI-OLD BUSSTAND 5

109 GUNTUR TENALI-MUNICIPAL SCHOOL 1

110 GUNTUR TENALI-TB 5

111 GUNTUR VINUKONDA 1

112 PRAKASAM ADDANKI BUS STAND 4

113 PRAKASAM SURESHMAHAL 5

114 PRAKASAM FRANCHISEE COUNTERS PRAKASAM 36

115 PRAKASAM KANDUKUR 3

116 PRAKASAM MARKAPURAM 4

117 PRAKASAM NRPM HIGH SCHOOL PREMISES 3

118 PRAKASAM GHOSHA HOSPITAL PREMISES 6

119 PRAKASAM SANTHAPETA 5

120 NELLORE FRANCHISEE COUNTERS NELLORE 58

121 NELLORE Gudur M.R.O Office Compound 3

122 NELLORE Kavali Station Road 4

123 NELLORE Rsrm Nawabpet 7

124 NELLORE ShodhanNagar Nellore 12

125 NELLORE Vedayapalem Trunk Road 3

126 NELLORE VENKATAGIRI THRIBHUVANI CENTER 2

127 CHITTOOR TIRUPATHI-ALIPIRI 4

128 CHITTOOR TIRUPATHI-BIRAGIPATTEDA 4

129 CHITTOOR CHITTOOR-GREAMSPET 4

130 CHITTOOR THIRUPATHI FRANCHISES 52

131 CHITTOOR TIRUPATHI-GANDHI ROAD 4

132 CHITTOOR CHITTOOR-MUNICIPAL COMPLEX 3

133 CHITTOOR CHITTOOR-MSR COMPLEX 3

134 CHITTOOR PUNGANUR-PUNGANUR 3

135 CHITTOOR MADANAPALLY-PATEL ROAD PARVATHIPURAM 6

136 CHITTOOR MADANAPALLY-CTM ROAD 3

137 CHITTOOR SRI KALAHASTHI-URBAN POLICE STATION 4

138 CHITTOOR CHITTOOR-SANTHA PET 2

139 CHITTOOR TIRUPATI-S.V.U ROAD 5

140 CHITTOOR TIRUPATHI-MUNICIPAL PREMISES 8

141 KADAPA COLLECTORATE CAMPUS KADAPA 4

142 KADAPA ESEVA CENTRE JAMMALAMADUGU 3

143 KADAPA KADAPAFRANCHASE 40


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144 KADAPA GANGAMMA TEMPLE PRODDUTUR 3

145 KADAPA AKKAYAPALLI ESEVA KADAPA 2

146 KADAPA NGOs COLONY KADAPA 2

147 KADAPA NEHRU PARK KADAPA 2

148 KADAPA VASANTHAPET PRODDUTUR 4

149 KADAPA DATA CENTRE KADAPA 2

150 KADAPA ESEVA CENTRE PULIVENDULA 1

151 KADAPA TB PREMISES PRODDUTUR 3

152 KADAPA ESEVA CENTRE RAYACHOTY 3

153 ANANTHAPUR GUNTAKAL BENCHKOTTAL 2

154 ANANTHAPUR CHOWDESHWARI COLONY HINDUPUR 2

155 ANANTHAPUR MARKET ROAD DHARMAVARAM 2

156 ANANTHAPUR Ananthapur Franchise 56

157 ANANTHAPUR GUNTAKAL-GOOTYROAD 2

158 ANANTHAPUR MUNICIPAL WATER TANK PREMISES-KADIRI 2

159 ANANTHAPUR ANANTHAPUR-OLDTOWN 4

160 ANANTHAPUR MUNICIPAL CAMPUS HINDUPUR 3

161 ANANTHAPUR ANANTHAPUR-2ND ROAD MUNICIPAL PARK 2

162 ANANTHAPUR ORIENTAL SCHOOL HINDUPUR 2

163 ANANTHAPUR ANANTHAPUR-RAMNAGAR 4

164 ANANTHAPUR RAMADASAPPA LAYOUT-RAYADURGAM 3

165 ANANTHAPUR TADIPATRI-VEDAPALEM 3

166 KURNOOL ADONI KALLU BAVI 1

167 KURNOOL ADONI MUNCIPAL OFFICE 3

168 KURNOOL ADONI RAMJAL ROAD 1

169 KURNOOL FRANCHISE CENTERS KURNOOL 61

170 KURNOOL KURNOOL ABBASNAGAR 2

171 KURNOOL KURNOOL MADDUR NAGAR 3

172 KURNOOL KURNOOL-OLDBUSSTAND 3

173 KURNOOL KALLUR ROAD,KURNOOL 3

174 KURNOOL NANDYAL MUNCIPAL HIGH SCHOOL 2

175 KURNOOL NANDYALA MUNCIPAL OFFICE 2

176 KURNOOL NANDYAL RS ROAD 1

177 KURNOOL YEMMIGANUR GANDHI NAGAR 1

178 KURNOOL NTR COLONY YEMMIGANUR 1

Annexure VIII CORE COMPONENTS OF MEE SEVA SOLUTION ARCHITECTURE The core components of MeeSeva project are:

1. Data Centre and Disaster Recovery Site 2. MeeSeva / Central portal Servers 3. MeeSeva Service Centres 4. MeeSeva Online Portal and e-Payment System 5. MeeSeva Network 6. Application software 7. EMS and EQMS 8. Human Resource to run the System