cscl conference 9th of july 2011 hong kong
DESCRIPTION
- PowerPoint PPT PresentationTRANSCRIPT
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 1
Trustworthy in the eye of the beholder?-
A cognitive perspective on personal profile information
in virtual project teamsEllen Rusman1, Jan van Bruggen1, Peter Sloep1,Rob Koper, Martin Valcke2
1) CELSTEC, Open University of the Netherlands, The Netherlands2) Department of Educational studies, Ghent University, Belgium
CSCL conference
9th of July 2011
Hong Kong
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 2
Personal profile information
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 3
So
urc
e:
cen
tre
fo
r e
ffe
ctiv
e o
rga
nis
atio
ns
htt
p:/
/ww
w.m
ars
ha
ll.u
sc.e
du
/we
b/C
EO
.cfm
?d
oc_
id=
51
81
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 4
Peter Steiner, 1993, The New Yorker
http://www.zazzle.nl/virtuele_teamappreciatie
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 5
Able?
Willing to help?
Honest?Open?
Friendly?
Integer?
Available?
Bro
n:
htt
p:/
/ww
w.ibti
mes.
com
/data
/blo
gs_
edit
or/
care
ere
alis
m/d
esi
gn-h
all-
mir
ror-
94
17
5.jpg
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 6
Workexperience
Photo
Education
Age
Interests
Hobbies
Family situation
Character traits
Personal motivation for project
Availability
Recommendations
Position
Nationality
Cognitive perspective on personal profiles
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 7
Thank you for your attention !
Want to know more?
Please talk to me now, or later via: [email protected]
or take a look at my PhD thesis on:
http://dspace.ou.nl/handle/1820/3411
CELSTEC, Open University of the Netherlands
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 8
Method
• Questionnaire: 226 respondents with virtual project experience selected the 10 information elements they considered most important to form an initial trustworthiness assessment from the results of their own brainstorm and a pre-defined list (with 143 elements)
• They were asked to provide an explanation of their selection:
• What are the facts you can derive from this information?
• Why is this information valuable for your assessment of the trustworthiness of your team members? What do you derive from this information?
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 9
Method (2)
• Use of frequencies to determine 15 most common mentioned information elements
• Coding of explanations with TrustWorthinessANtecedent schema (TWAN)
• Coding unit: explanation, different multiple-codes/per explanation allowed, no double codes/per explanation allowed
• Initial set of explanations (10%) coded by 2 coders. Interrater-reliability: 0.79 (good to excellent). Excluded one category (Other) to calculate alpha as the two coders consistently understood this category differently
• Use frequencies and percentages of ‘code-use’ to determine whether and how often antecedents are mentioned in explanations and whether respondents associate similar antecedents with similar information elements
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 10
Results
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 11
Example citations
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 12
Conclusions
• Participants prefer information elements which provide multiple cues for multiple antecedents
• Antecedents of competence, commitment, responsibility, availability and communality are most often referred to in initial phase
• Participants did not seem to prefer information elements which provided unique cues for an antecedent
• Information preferences can not all be cognitively explained (e.g. photo)
Can guide the design of artifacts to get acquainted and inform trustworthiness assessments
Coding scheme can function as an analysis framework for interpersonal trust related problems in collaborative settings
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 13
Thank you for your attention !
Any questions or suggestions?
Take a look at my PhD thesis on:
http://dspace.ou.nl/handle/1820/3411
CELSTEC, Open University of the Netherlands