bao cao thuc tap tuyet nhi

7/31/2019 Bao Cao Thuc Tap Tuyet Nhi

1/20

1

Table of Content

Acknowledgement ...............................................................................................2

I. INTRODUCTION........................................................................................ 31. Preface ..............................................................................................32. The companys profile .....................................................................3

II. REPORT OF THE ACTUAL INTERNSHIP AT PSO BUSINESSCENTER ...................................................................................................... 6

1. The usage of English in PSO Business Center ........................................ 62. My process in acquainting myself with the real working environment

.................................................................................................................. 7

3. The advantages and disadvantages ........................................................... 84. The knowledge and skills applied in the internship ................................ 9

III. EXPERIENCES AND LESSONS ........................................................... 101. Experiences and lessons from the internship ........................................ 112. The effects of the internship on my personality / viewpoint ................. 12

IV. SUGGESTION .......................................................................................... 12V. CONCLUTION ......................................................................................... 14VI. REFERENCE ............................................................................................ 15VII. APPENDICES ........................................................................................... 15


2/20

2

Acknowledgement

First, I wish to extend my gratitude to Mr. Nguyen Thai Viet HuyGeneral Director

and Ms. Le Thi Thu HangChief Executive Officer of PSO Business Center, who

allowed me to do my internship in the company.

I also take this opportunity to convey my sincere thanks to Ms. Le Thi Thu Hang

again, Ms. Nguyen Thi Kim Yen chief of Finance and Accountant Department and and

Ms. Nguyen Thi Phuong Truc who directly guided me and help me solve my problems

during the internship at PSO Business Center in Master Building. Everybody is such a

friendly and cheerful companion here that supported me in mixing up the work

environment.

In addition, I would like to thank the Board of Rector of the University of Social

Sciences and Humanities, HCM city and teachers in the Department of English

Linguistics and Literature, who have provided me with the best conditions for me to

complete my internship in the best ways.

Finally, I would like to express my thanks to Master Le Thi Ngoc Anh who has

conducted me and helped me finish my internship report.


3/20

3

I. INTRODUCTION1. Preface

The purpose of this report is to represent what I did and learned during my 2

months internship period at PSO Business Center under the instruction of Ms. Le Thi Thu

HangOffice manager of PSO Business Center.

The report first gives a brief description about Professional Serviced Office

Consultancy Corporation (PSO Corp) or PSO Business Center (PSO) and English

function in this center. Next, the report shall present an overview of the tasks I completed

during the period of internship in details. Then the result as well as the experiences and

lessons obtained shall be discussed and analyzed.

I tried my best to keep this report simply and concise. It is hope that this report

could reflect truly all my attempts in the whole internship period.

2. The Companys profileOur country has been developing in the direction of the market economy. More

and more companies have been set up with various business modes. These companiesusually aim to an active and convenient business mode. Catching the need, Professional

Serviced Office Consultancy Corporation (PSO Corp) or PSO Business Center was

established which was based on office business - a new kind of business in Vietnam.

Target of PSO is to provide shared office services including reception, meetings,

telecom and IT connectivity, translation and free legal services

Besides, PSO has virtual office service for small and medium enterprises todevelop their business. PSO virtual office provides all the benefits of a prestigious office

location without the customers presence.

Consequently, instead of the usual leasing of office space, PSO Corp is an

excellent way to cut down risk in starting or maintain a business.


4/20

4

There are PSO office services:

- Basic business services in office including Reception & Concierge Services;meeting & greeting your guests; taxi, car, airline ticket & hotel bookings;

preferred rates with couriers

- Telecom and IT connectivity services- Communication services such as managing your message by phone or email,

sorting and delivering mail and sending outgoing mail and faxes.

- Supportive services such as translating, typing, designing websites- Free legal service in case customers want to establish a representative office,

agency or enterprise.


5/20

5

Institutional framework (Organizational structure)

Board of Directors

Chief Executive Officer

(CEO)

Master Building - Head

quarter

(The sixthfloor)

PVFC Building (The first

floor)

IT

Reception

Master Building

(The fifthfloor)

Account

ReceptionReception


6/20

6

II. REPORT OF THE ACTUAL INTERNSHIP AT PSO BUSINESSCENTER

1. The usage of English in PSO Business CenterMain function of PSO is providing spaces and the most professional office

services for customers. Additionally, thanks for its convenient positions in district 1 and

3; PSO attracts many inland as well as foreign businesses. The staffs use English in

contacting with foreign customers and supporting them in any involved problems in

office services. English therefore is used mostly in speaking and listening. For instance,

in the office in Master Building, we have many foreign customers like Mr. Afghahi

Mohammad of Exto Solutions Company an Indian; he rents a working space for a

person so he works by himself in PSO. Because working alone, Mr. Afghahi usually

catches problems in Vietnamese documents or in using office equipment; at those times,

he needs our help. Beyond, we also use English in phoning or sending notifications for

our customer via email every day.

Although English is an important requirement to PSO staff, only the office

managerMs. Hang mostly takes responsible for contacting and working with foreigner

customers. In PSO, communicating skill is required for all of the staffs in PSO.

Therefore, most of the PSO officers at least can use English at basic level.

2. My process in acquainting myself with the real working environment.As my major is English Linguistics and Literature, I was arranged to work in PSO

as Ms. Hangs assistant. In addition, because PSO is a professional serviced company,

my tasks were various and flexible.

During the initial days of the internship, I was asked just to do simple tasks and

there were not so much job for me to do; instead, they gave me a lot of time for observing

all of the usual activities of a working day in PSO Business center. The main purpose of


7/20

7

this observation was to familiarize me about the working procedure in the company.

Because PSO is major in leasing officer, what I had to do in my first days in PSO were

understand the service packages (A, B, C, D) and other services that a professional office

need. Besides, because this is a general office for many companies, there is many peoplevisit PSO every day, they can be our new customers or customers of the other companies.

Therefore, it is very important to remember names and faces of people in here; we can

identify them easily and give out suitable services quickly.

One of my tasks was receiving mail, sorting them out and then providing

notification and information of sender via email for PSO customers. This firstly seemed

quite complicated to me. Actually, this process usually followed these steps: When

receiving a mail or parcel, I had to check the customers list firstly to make sure whether

the receiver was still our customer or not. Because we have a large numbers of customers

(virtual and non-virtual), the list is changeable and updated every day. After making sure

about the letter/ parcel I would sign in the bill, then I sorted and numbered the letter/

parcel in customers mail list. Finally, I send a notification via email for the customer.

PSO also provides meeting rooms and meeting facility. We have many meeting

rooms available for rent every day. When PSO received an order, my duty was preparing

the entire meeting room usages included rental: projector, conference system, IT support,

beverage...

Besides, there are many contracts need to be made every day like office leasing

agreement, working station contract, addendum and completion statement contract...

These contracts are different depending on the package (A; B; C; D) the customers ask

for. My job was filling the form of these contracts in Vietnamese as well as English. This

job was easy but it also confused me at first days. In each contract done, I have to read

carefully and make sure about the numbers in it. Thanks for this task, I knew more about

business procedures as well as business English in making a contract which may help me

very much in my future job because I am going to work in business field.


8/20

8

As I got familiar with almost the services in PSO, the supervisor sometimes asked

me to introduce the office and the services when we have a new customer visiting the

center. I really loved this job because I had many chances to communicate with people.

Owing to this task I became more confident in contacting with everyone.

3. The advantages and disadvantagesAlthough I have ever done many part-time jobs before, getting involved in a

professional working environment like PSO was quite strange and challenging to me. I

caught a lot of advantages as well as disadvantages.

3.1 The advantages:

About the advantages, the first one is the friendliness that the staffs gave to me. Not

only Ms. Hang who takes the responsibility to guide me, the other staffs were also glad to

help me in solving issues and answering my questions. Everybody in PSO were so

friendly, they gave me a lot of constructive comments in my tasks. I regarded PSO is not

only a professional working environment but also a warm place to join in.

Another advantage, because my major is Translation and Interpreting, when

contacting with documents in English, I was not very perplexed. With all of my

knowledge in translating, I could help Vietnamese customers in understanding many

English documents and vice versa with the foreigners.

3.2The disadvantages:Firstly, PSO is quite a professional and active working environment, everyone did

their jobs in harmonious and effective ways while I considered myself was quite shy and

inexperienced in here. During the initial days I could not catch up with the working

processes and I usually took a long time to complete a task.

Besides, communicating skill is one of my weak points I found when working at

PSO Business Centre. I had to contact with many people every day in both English and


9/20

9

Vietnamese, being not good at communicating skill caused me to be misunderstood in

some situations. Customers sometimes had to repeat or explain their demand clearly for

me to get it.

I also caught a little problem in translating English document relating to business

knowledge. Because every field of business has its particular terms, translating a

document sometimes made me confused a bit. Especially I caught problem with

economic and legal documents which sometimes I was asked to translate for our

customers. Fortunately, I got through the problem thanks for internet facility; I usually

searched in internet to know the meanings of particular terms in these documents.

3. The knowledge and skills I applied to my workDuring the internship, I had chance to apply the knowledge and skills, which I had

studied in 4 years in the university to support me in the internship at PSO Business

Center.

Being an English student enabled me to use English fluently in work. With the

four Basic English skills including listening, reading, writing and speaking, I got no much

difficulty to contact with foreigners at PSO. For instance, I used my writing skills in

making notifications, contracts. Especially, speaking and listening skills were used

frequently in contacting with foreigners. Truly, working at PSO gave me an environment

to use all of my English skills, which I studied in my university.

Besides, I got chance to apply the knowledge and skill of translation in translating

English documents. These documents often were notification of payment, services

descriptionso they were quite simply and easy to understand and translate. I usually

took this task in order to support companies in their business. I was so interested in doing

this duty as I had opportunities to improve my translation skills as well as get some

knowledge in business.

In addition, the Secretary and business English courses helped me a lot. Thanks

for the knowledge I could compose some business texts, letters and documents for


10/20

10

customers in both English and Vietnamese. In PSO, Virtual customers are not in PSO

frequently so PSO plays the role of an intermediate between them and their customers. In

this way, using notifications is one of working procedures of PSO. I usually did this task

to contact with virtual customers; these notifications were sent to them via email everyday. There were many kinds of notifications I made, but no matter what the notification

was, it has to be formal and effective.

In fact, the knowledge I studied in university is quite different from the one I get

from the internship. Therefore, the chances for me to apply what I studied were not much.

However, I consider that knowledge is a stable basement, which will enable me to adapt

to any practical working environment.

III. EXPERIENCES AND LESSONS1. Experiences and lessons from the internshipThe internship brought back to me a lot of useful experiences and lessons, which I

hardly get in my university.

The first lesson is how to remember effectively. When doing my tasks in the

internship period, I was usually perplexed because I could not remember completely what

I had been asked for. Perhaps I had not got used to the quick working process here so I

sometimes forgot one of the tasks that I was required to do. Once, a foreigner asked me to

help him scanning some pages from a document. At that time, I was busy so I delayed

this tasks a bit, finally when I had free time to do it I forgot what pages need to be

scanned in the document. It seemed to be a tiny problem and I could ask him again.

Nevertheless, my mistake lost the pride of a professional office in customers view.

Consequently, I knew the importance of remembering not only in interpreting but also in

every work. To overcome this weak point I took note the tasks I had to do immediately

when I was asked. In addition, when I was doing everything evenly the tiny task I always

concentrate on it. Day by day, I made a progress in remembering, I did not need to ask

the manager or customers to repeat their requirements for me anymore.


11/20

11

Another lesson is about the importance of observation. I used to think that I was

just in an internship job so I was not care so much to all of people in PSO. Moreover, it is

quite hard to remember faces because there are so many people in this center. However, I

finally regarded that if I had observed everyone and everything in my work better, I couldhave saved my time and got easier in my job. For instance, I could not give out an answer

quickly if everyone asked me a question like Is Mr. A here. Is there any meeting room

available? I usually asked the others to get the answer. I gradually knew that having a

good observation skill could impress myself in other view and help work procedure

more easily. Therefore, I tried to remember all the name of familiar customers in PSO,

took notice of what was happening in this centerThus, I aided the office manager in

managing this center better.

Working style is also quite important especially in PSO where is called as a

professional office. Quick and effective tempers are what a personnel need to have here.

Besides, always smile and bring comfortable face to work were PSO style of work.

Looking at working style of the staffs here, I myself got experience in wearing formal

and elegant in a professional office where you has to welcome many visitor every day

and because you could be the general face of many companies in this business center.

It was the fact that the dynamic working environment made me more active and

agile. I used to been afraid of communicating with people. However, during this

internship, because I had to contact with many people frequently I had many chances to

improve my communicating skill in both English and Vietnamese. Consequently, I am

afraid of communicating with people anymore.

Truly, in an internship, no one could avoid some mistakes and I was not an

exception. However, thanks for these mistakes, I could get experiences for myself and

enriched my practical knowledge. The knowledge I got is about office business, about

communication in a work environmentBesides, when came to contact with reality of

working I found out my weak points which are lacking of vocabularies, communicating


12/20

12

skills and even working style. Especially, I knew clearer about myself, what environment

I want to engage in after my graduation, what job I really love...


13/20

13

IV. SUGGESTIONS For PSO Business Center

After a time of working with the staffs at PSO Business Center, I have a plan to

address the companys difficulties related to the use of English at the workplace. AnEnglish document with common sentences used for office should be shared out for all of

the staffs.

Although English is required for all of the staffs of PSO Business center I regarded

that most of them are not good at using it. For this problem, the manager arranged a staff

who can use English well at each branch. However, this solution is not perfect. For

instance, the office at district 1 is a new branch and there is just one PSO staff can use

English there. When the staff was not in the office, I would be asked to move to there to

support the others. Thus, just a member knowing English in each center is not enough. If

all the members of PSO can use English well, I think the company will attract more

foreign enterprises to move in PSO center. Therefore, I think the manager should push up

her plan in supporting English skill (especial communicating skill) for the members. I

told my idea about an English document for the staffs and she agreed with it. This plan is

in progress to be done. PSO is a convenient place for communication; the staffs always

have many chances to practice English so I believe that they can make a progress quickly.

For Department of English Linguistics and LiteratureDuring the time I was working at PSO, I regarded that I lacked some knowledge that

is needed for actual working. Therefore, I hope that my suggestion to the Department

about having some courses that are more practical for students will be done.

Catching a same problem, my college and I were usually perplexed when translatingwith economic or legal documents. Because we did not have many chances to translate

texts involving economic or legal fields in class, contacting with these texts in the

internship made us perplexed and we usually could avoid making mistake in translating

them. Therefore, I get a suggestion that our Department should have more courses, which


14/20

14

support students in translate economic or legal texts. Thus, we will have enough

knowledge to translate documents in economic or legal fields.


15/20

15

V. CONCLUTIONOverall, the experience of working and learning at the same time in such

professional business center is great. It will be an unforgettable time of my life when I

learnt the way to behave and use all my abilities. I knew more about some fields of

business such as signing a contract, making business letters and some other procedures.

Besides, I was able to apply my studies of English knowledge in the reality and got

experiences and lessons from it. In addition, I got more confident when contact with

everybody in work environment. Being confident make me communicate with everyone

more effectively either English or Vietnamese. Moreover, I built myself a work style,

which presents effectiveness, profession, and flexibility in working.

Knowing well about my personality is one of my achievements I gained after this

internship. I defined that I always want to take part in an active and creative work

environment as well as English is really indeed my favorite major. Actually, I am trying

to overcome my weak points day by day after the internship. The internship met my

expectation about a convenient working environment; However, I have a suggestion to

PSO with the hope that this company will better in English usage. PSO should have an

English document to support the staffs in using English. By this way, I believe that the

company can attract more foreigners. Moreover, after passing a time of practical

working, I consider that Department of English Linguistics and Literature should have

more courses that are practical for students like Study of translating in legal or economic

fields. Thus, we can avoid some mistakes and being perplexed when working in reality.

Finally, people in the working environment gave me useful experiences in and

outside working, the chance to work with them is unforgettable. I really hope that all the

experiences I collected in the internship would support to me in the career afterwards


16/20

16

VI. REFERENCEShttp://www.pso.com.vn/index.php

VII.

APPENDICES
http://www.pso.com.vn/index.phphttp://www.pso.com.vn/index.phphttp://www.pso.com.vn/index.php


17/20

17

The outside of PSO Business Center


18/20

18

The inside of PSO Business Center


19/20

19


20/20

20

I HC QUC GIA TP. H CH MINHTrng i hc Khoa hc X hi & Nhn vn

KHOA NG VN ANH____________________________

u 1:u c - c

Cng Ha X Hi Ch Ngha Vit Namc Lp T Do Hnh Phc

_________________

Tp. HC gy tg .... 2012

EVALUATION SHEET

(Phiu chm im dnh cho GV hng dn)

Student name: .................................................

Student ID: .................................................

Grading:

Grading Criteria (Tiu ch nh gi) Thang im im tInternship process (c p qua qu tr trc tp g d

S v pu xt ca g trc tp g st S tc tp t cgty/c qua)

Ti a 2 im

Oral presentation (K g tr by ca S v kt qu, k gtc tp v xut tg kt trg b c)

Ti a 3 im

Quality & Content of the portfolio (N dug b b c) Ti a 5 im

Total scores (Tng s im) Ti a 10 im

Other comments:

........................................................................................................................................................................

........................................................................................................................................................................

........................................................................................................................................................................

Suggestions for improvement of the internship portfolio:

........................................................................................................................................................................

........................................................................................................................................................................

........................................................................................................................................................................

........................................................................................................................................................................

Evaluator/Instructor

(Signature & full name)

bao cao thuc tap tuyet nhi

Documents