Animal Care and ControlPlan of Action

(313) 922-DOGS

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Current Operations● 27% budget increase from $2,590,697 to $3,286,394

● Appointed Animal Care and Control Director, hired Assistant Director

● Announced bifurcation of Animal Control (GSD) and Animal Care (Health)

● Worked with City Council and Law Department to strengthen Chapter 6 ordinance

Animal Care

● Launched a ZERO DAY intake strategy to decrease length of stay in shelter

● Decreased average length of stay from 45 to 26 days

● Increased live release rate from 70% to 77%

● Actively engaging community partners to improve medical, kennel capacity and

community outreach opportunities

Operational Snapshot, con’t.Animal Control

● Swore in 12 Animal Control Officers, Animal Care and Control Director

● From 1-2 trucks to 4-5 trucks on the road daily

● Conducting weekly targeted neighborhood enforcement sweeps

● Hired 5 investigators

● Call center activated in 1st quarter, handles calls from 7:00am-7:00pm daily

● Answer 75% to 78% of incoming calls, hiring an additional call taker

Agent Nov Dec1 1025 11622 1019 53 1143 14974 69 660

Total Completed Calls 3256 3324

Detroit Animal Control ● New Call Center (313) 922-DOGS4

● Expanded Animal Control Patrol Coveragea

● Increased Animal Control Staff

● Expanded Community Outreach

23 Animal Control Officers7 Animal Control Investigators

Operates 7:00am – 7:00pm7 days a week to meet higher call volume

ACO trucks patrol 7:00am – 7:00pm7 days a week to respond to calls for service

Expanded Hours10:30am-?:??pm

7 Days a Week

Expanded Hours7 Days a Week

More responsive to community concerns and faster response

to call for serviceAssigned Council District and SPOC

DACC Statistical AccomplishmentsMetric Goal Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

2019 22 31 31 38 44 40 52 33 27 32 36 26 412

2018 25 26 22 41 56 40 64 56 39 39 33 19 460

2017 22 22 35 39 59 56 53 49 41 41 23 34 474

2019 69% 71% 70% 80% 82% 84% 76% 79% 82% 81% 79% 83% 78%

2018 69% 67% 69% 70% 68% 70% 69% 69% 69% 73% 61% 92% 71%

2017 65% 66% 66% 70% 67% 68% 65% 68% 68% 65% 67% 67% 67%

2019481 517 712 798 737 641 842 821 783 1234 887 1157 9610

2018442 577 474 643 586 760 488 397 496 481 436 481 6261

2017 354 373 409 248 283 315 416 343 288 412 327 581 4349

2019 12 34 40 28 20 27 31 121 62 103 102 160 740

2018 2 8 11 5 13 13 28 8 29 18 33 16 184

2017 11 2 2 2 2 15 10 13 2 15 7 8 892019 163 148 189 254 140 343 264 241 228 285 166 189 2610

2018 177 127 181 192 324 276 220 275 202 191 139 131 2435

2017 122 159 97 122 290 316 295 163 217 217 175 111 2284

Community Awareness and Education

100% increase in licenses issued by

Dec. 31, 2021

# of licenses issued

Operational Efficiency

25% increase in number of ACO

responses by Dec. 31, 2021

# of ACO responses

200% increase in tickets issued

# of tickets issuedCoordinated Enforcement

Safety/Stray Response

# of dog bites 50% decrease in bites by Dec. 31,

2021

70% live release rate by Dec. 31, 2021

Live release rateAnimals Leave Safe and Healthy

Sheet1

2018-2021 DACC Strategy

2019 Actuals

MetricGoalJanFebMarAprMayJunJulAugSepOctNovDecTotal

Safety/Stray Response# of dog bites50% decrease in bites by Dec. 31, 20212019223131384440523327323626412

2018252622415640645639393319460

2017222235395956534941412334474

Animals Leave Safe and HealthyLive release rate70% live release rate by Dec. 31, 2021201969%71%70%80%82%84%76%79%82%81%79%83%78%

201869%67%69%70%68%70%69%69%69%73%61%92%71%

201765%66%66%70%67%68%65%68%68%65%67%67%67%

Operational Efficiency# of ACO responses25% increase in number of ACO responses by Dec. 31, 20212019481517712798737641842821783123488711579610

20184425774746435867604883974964814364816261

20173543734092482833154163432884123275814349

Coordinated Enforcement# of tickets issued200% increase in tickets issued20191234402820273112162103102160740

201828115131328829183316184

20171122221510132157889

Community Awareness and Education# of licenses issued100% increase in licenses issued by Dec. 31, 202120191631481892541403432642412282851661892610

20181771271811923242762202752021911391312435

2017122159971222903162951632172171751112284

Animal Control Shelter Organization Chart

Detroit Animal Control 2020 Projects● Increase Enforcement 4

● Increase Return to Owner (RTO)a

● Increase License Sales

● Decrease Number of Bites

Expand availability for license purchases

Increase number of tickets issuedExpanded patrol hours and operation

Microchip scanners in ACO vehiclesImproved license registration

Expanded Hours10:30am-?:??pm

7 Days a Week

Expanded Hours7 Days a Week

More responsive to community ‘concerns and faster response

to call for serviceBite education for schools and community groups

$3.1 million ($1.3M allocated) Remain at Current Location Expand into Parking Lot with New

Modular Administration Bldg. In House Veterinary Clinic Increase Animal Housing to 250 Renovate Vacant Lots for New

Parking Lot

Animal Control

Parking Lot

Facility Expansion Plan

Field & Care Expansion Administrative Offices Spring 2020 Shelter Fall 2020

Planned Animal Care Operational Changes

● Increase Shelter Staffing4

● Implement Zero Day Plana

● Advertising: Billboards & Bus Ads

● Expanded Customer Service

Adoption promotions and education on responsible ownership education, appropriate care.

1 Veterinarian, 8 additional Animal Care Technicians, and 2 Supervisors. Staggered shift implemented, 7 days a week to meet higher intake volume.

3 additional Animal Shelter Assistants to accelerate flow to live outcomes, manage behavioral evaluations, and achieve optimal kennel capacity.

Expanded Hours10:30am-?:??pm

7 Days a Week

Expanded Hours7 Days a Week

After surveying our residents,we will expand hours to meet

specific needsfor evenings, weekends and

holidays.

Extended hours & offsite events to increase adoptions.

Animal Care Operational Changes, con’t.

● Expanded Adoption Promotions4

● Increase Placement Partner Participationa

2 Planned adoption promotions monthlyDogventure and Doggie Slumber Party Promotion

Work with additional approved placement partners for rescue transfer,Issue placement partner RFP

35 Total Staff Count:ACT: 20Project Coordinator: 1Supervisor: 2Director: 1Animal Shelter Assistant: 6Veterinarian: 2.5Veterinary Technician: 2

Animal Care Shelter Organization Chart

New To Budget

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Director (Filled)

Shelter Manager (Filled)

Animal Crew Lead (NEW)

Animal Crew Lead (NEW)

Project Coordinator (Filled)

Animal Shelter Assistant (FILLED)

Animal Shelter Assistant (FILLED)

Animal Shelter Assistant (FILLED)

Animal Shelter Assistant (NEW)

Animal Shelter Assistant (NEW)

Animal Shelter Assistant (NEW)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (FILLED)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Animal Care Technician (NEW)

Senior Veterinarian

Veterinary Technician (VACANT)

Veterinary Technician (VACANT)

Veterinarian (NEW)

0.5 Veterinarian (TASS)

Impact AssessmentsMANDATORY SPAY NEUTER & MANDATORY FENCE ENCLOSURES

12

Mandatory Spay/Neuter could cost Detroiters

$9,000,000Will affect an estimated 30,000 dogs

Average surgery cost at a private clinic: $300

Cost of mandatory spay/neuter for Detroit households is substantial

● 38% of Detroiters live below the federal poverty level.

● Nearly a quarter of Detroiters report being unemployed or unable to work

Spay/neuter services in Detroit

are limited and difficult to access

Mandatory Restrictive Enclosures pose a significant financial burden

For a household living in poverty, a restrictive enclosure

could cost more than

10%Of their annual income

Proposed Fine and Fee Schedule

17

New Fee Schedule adds fees for many

services currently

offered for free

Service Current ProposedDog license unaltered

$15 $25 + $25 late

penalty

Dog license altered$10

$10 + $10 late penalty

Duplicate / Dog license reissue $0 $5

Criminal case boarding fee per day $0 $25 Nuisance Dog Tag or Sign $0 $25 Dangerous Dog Tag $0 $50 Dangerous Dog Sign $0 $25

Dog Adoption (>6 months) $0 $125 Dog Adoption (≤6 months) $0 $145 Cat Adoption $0 $60 Sliding Scale Adoption $0 $500

Health Certificate $0 $25 Rabies Vaccination $25 $25 Microchip $25 $25

Field pickup (owner surrender) $0 $40 Owner surrender (shelter) $0 $25 Transport (doggy uber) $0 $30 Disposal (deceased animal up to 100#) $0 $35 Animal Awareness Pre-Trial Diversion Program

$0 $75 + $5 per

citation

Service Current ProposedImpoundment 1st $90 $25 Impoundment 2nd $180 $75 Impoundment 3rd $250 $150

Emergency duty after hours pickup $0 $50 Boarding (kenneling charge) per day $0 $15 Boarding - Quarantine (kenneling charge) per day

$250 $25

Criminal investigative / Seizure impound fee

$0 $100

Criminal case boarding fee per day $0 $25

New Fee Schedule

breaks out impoundment

and quarantine lump sum fees

to vary by length of stay

Service Current Proposed1st time impoundment + 5 day boarding

$90 $100

1st time impoundment+ criminal investigation+ 5 day boarding

$90 $200

2nd time impoundment + 5 day quarantine

$430 $275

New Fee Schedule

breaks out impoundment

and quarantine lump sum fees

to vary by length of stay

Thank you

PresenterPresentation NotesAll font should be MontserratText within content blocks should be 12pt fontTo edit Department in the lower right corner, click Slide, Edit Master. In top “Master” slide edit Department name in footer

Animal Care and Control�Plan of ActionCurrent OperationsOperational Snapshot, con’t.Detroit Animal Control DACC Statistical AccomplishmentsSlide Number 6Detroit Animal Control 2020 ProjectsSlide Number 8Planned Animal Care Operational ChangesAnimal Care Operational Changes, con’t.Slide Number 11Impact AssessmentsMandatory Spay/Neuter could cost DetroitersCost of mandatory spay/neuter for Detroit households is substantialSpay/neuter services in Detroit are limited and difficult to accessMandatory Restrictive Enclosures pose a significant financial burdenProposed Fine and Fee ScheduleNew Fee Schedule adds fees for many services currently offered for freeSlide Number 19Slide Number 20Thank you