turning continuous improvement and a pmo into an innovation team

@MarkGraban (Host)VP of Improvement & Innovation Services

Mark@KaiNexus.com

Turning Continuous Improvement and a PMO into an Innovation Team

Erin M. Edwards, PMP (Presenter)Continuous Improvement Manager at Four Seasons Produce

erine@fsproduce.com

Agenda & Logistics

• Presentation(40minutes)• Q&A(15minutes)

– UsetheGoToWebinarMeetingPaneltosubmitaquestionatanytime

• Recordinglink&slideswillbesentviaemail– Also– seethe“Handouts”featureandChatbox

Today’s Presenter• PMPcertifiedProject

Manager• Exel Logistics

(Mechanicsburg,PA)• BravoHealth(Baltimore,

MD)• Passionfor

communicationandthoughtleadership

ErinM.Edwards,PMPContinuousImprovementManager

FourSeasonsProduce

TurningContinuousImprovementandaPMOintoanInnovationTeamERINM.EDWARDS,PMP

FOURSEASONSFAMILYOFCOMPANIES

AGEN

DA

Transform“Silo”focustocrossfunctionalefforts

Communications:EducatingversusCheerleading

PMO&CIforStrategicProjects InnovationTeams

April2012OrganizationhiresProjectManager

CIManager

2012CIManager

launchesprojectsinoperationsarea

2012ProjectManager

launcheseffortsforstrategicprojects

2013- 2015Resourcesare

dedicatedtoreporttoPM(Dirof

StrategicProjects)forstrategicprojects

2013- 2015ContinueCIeffortsinoperationsandbegintosupportprojectstoensure

CIthinking.

2016CIgrowstoincludetraining,inventory,systems,andCIintheoperation

2016LaunchofOMSandTMSprojectswith

PMOteams

LookingBack4Years2014Started

UsingKaiNexus

2012

“Operations is Doing Lean.”

2012

Pushing tools to floor

Operations focused

Senior Managers driving projects

Limited engagement & education to Supervisors and Associates

Meeting in rooms away from work area

No vision within the organization

Lean

Communications

“Grapevine” Articles

1.Teach the organization

2.Engage the organization

2012YearEndHealthCheck

8

18

0

4

8

12

16

20

Projects/Ideas Associates

2012

2013

“It’s more than just tools.”

WeeklyLeanTopicsEngage Managers

Teach Associates

Foster Engagement

Repetitive Communication

•Observetheimprovementyouputinplace

•Makeadjustmentstooptimizeyourimprovement

•Makethechange•Plantheevent–havealltheresources

Plan Do

StudyAct

CITeamsAssociate led teams

Solicited other associates for ideas and solutions

Update teams at daily shift meetings

Implemented ideas

AssociateIdeas

ContinuousImprovement

Team

MakeImprovements

SuccessfulAssociates

OtherCommunications

TEAMMeeting BlogPosts

Library OnlineLearning

GrapevineArticlesChallenge status quo

Celebrate Associate accomplishments

2013 HealthCheck

8

18

34

98

0

20

40

60

80

100

120

Projects/Ideas Associates

2012 2013

2014

“People and training.”

2014

LeanTrainingNew Hire Orientation

CI Teams

Packing Associates

Warehouse Associates

Café Associates

Facilities Associates

GembaWalksInternal Walks

Lean Thinking Network

LeadershipTrainingBeing a better Leader

Monthly topics

Sharing “How”

Sharing Stories

Building Relationships

Conflict Management

Corrective Action

Team Building

Team Predictive

Index

Coaching

Diversity

Evaluations

Effective Interviewing

Confidence in Conflict

Body Language

360 Communication

Difficult People

Techno

logy

www.kainexus.com

Techno

logy

www.kainexus.com

Techno

logy

www.kainexus.com

2014YearEndHealthCheck

8 1834

98

202

170

0

50

100

150

200

250

Projects/Ideas Associates

2012 2013 2014

2015

“targets and goals.”

2015Focus on targets and goals

Additional CI Support

Recognition Program

2015YearEndHealthCheck

834

202

374

0

50

100

150

200

250

300

350

400

Projects/Ideas

2012 2013 2014 2015

2016

“what’s next?”

TheProp

osedFutureMod

elDedicated, cross-functional teams capable of quickly

implementing solutions that are sustained over time

Our Next Webinar• KaiNexusSummerUpdates

– GregJacobson,M.D.&JakeSussman

– September28,1pmET

• KaiNexus.com/webinars

Ask Us Anything!• MarkGraban&Dr.GregJacobson• Episode#10:October13,1pmEDT

• KaiNexus.com/webinars–PastepisodesavailableonYouTube

Other Resources

www.KaiNexus.com

Thanks!• Web:

– www.kainexus.com– blog.kainexus.com– www.fsproduce.com

• WebinarsonDemand:– www.kainexus.com/webinars

• SocialMedia:– www.twitter.com/kainexus– www.linkedin.com/company/kainexus– www.facebook.com/kainexus

Mark Graban@MarkGraban

mark@KaiNexus.com

Erin Edwards@FSProduce

erine@fsproduce.com