turning continuous improvement and a pmo into an innovation team
TRANSCRIPT
@MarkGraban (Host)VP of Improvement & Innovation Services
Turning Continuous Improvement and a PMO into an Innovation Team
Erin M. Edwards, PMP (Presenter)Continuous Improvement Manager at Four Seasons Produce
Agenda & Logistics
• Presentation(40minutes)• Q&A(15minutes)
– UsetheGoToWebinarMeetingPaneltosubmitaquestionatanytime
• Recordinglink&slideswillbesentviaemail– Also– seethe“Handouts”featureandChatbox
Today’s Presenter• PMPcertifiedProject
Manager• Exel Logistics
(Mechanicsburg,PA)• BravoHealth(Baltimore,
MD)• Passionfor
communicationandthoughtleadership
ErinM.Edwards,PMPContinuousImprovementManager
FourSeasonsProduce
TurningContinuousImprovementandaPMOintoanInnovationTeamERINM.EDWARDS,PMP
FOURSEASONSFAMILYOFCOMPANIES
AGEN
DA
Transform“Silo”focustocrossfunctionalefforts
Communications:EducatingversusCheerleading
PMO&CIforStrategicProjects InnovationTeams
April2012OrganizationhiresProjectManager
CIManager
2012CIManager
launchesprojectsinoperationsarea
2012ProjectManager
launcheseffortsforstrategicprojects
2013- 2015Resourcesare
dedicatedtoreporttoPM(Dirof
StrategicProjects)forstrategicprojects
2013- 2015ContinueCIeffortsinoperationsandbegintosupportprojectstoensure
CIthinking.
2016CIgrowstoincludetraining,inventory,systems,andCIintheoperation
2016LaunchofOMSandTMSprojectswith
PMOteams
LookingBack4Years2014Started
UsingKaiNexus
2012
“Operations is Doing Lean.”
2012
Pushing tools to floor
Operations focused
Senior Managers driving projects
Limited engagement & education to Supervisors and Associates
Meeting in rooms away from work area
No vision within the organization
Lean
Communications
“Grapevine” Articles
1.Teach the organization
2.Engage the organization
2012YearEndHealthCheck
8
18
0
4
8
12
16
20
Projects/Ideas Associates
2012
2013
“It’s more than just tools.”
WeeklyLeanTopicsEngage Managers
Teach Associates
Foster Engagement
Repetitive Communication
•Observetheimprovementyouputinplace
•Makeadjustmentstooptimizeyourimprovement
•Makethechange•Plantheevent–havealltheresources
Plan Do
StudyAct
CITeamsAssociate led teams
Solicited other associates for ideas and solutions
Update teams at daily shift meetings
Implemented ideas
AssociateIdeas
ContinuousImprovement
Team
MakeImprovements
SuccessfulAssociates
OtherCommunications
TEAMMeeting BlogPosts
Library OnlineLearning
GrapevineArticlesChallenge status quo
Celebrate Associate accomplishments
2013 HealthCheck
8
18
34
98
0
20
40
60
80
100
120
Projects/Ideas Associates
2012 2013
2014
“People and training.”
2014
LeanTrainingNew Hire Orientation
CI Teams
Packing Associates
Warehouse Associates
Café Associates
Facilities Associates
GembaWalksInternal Walks
Lean Thinking Network
LeadershipTrainingBeing a better Leader
Monthly topics
Sharing “How”
Sharing Stories
Building Relationships
Conflict Management
Corrective Action
Team Building
Team Predictive
Index
Coaching
Diversity
Evaluations
Effective Interviewing
Confidence in Conflict
Body Language
360 Communication
Difficult People
Techno
logy
www.kainexus.com
Techno
logy
www.kainexus.com
Techno
logy
www.kainexus.com
2014YearEndHealthCheck
8 1834
98
202
170
0
50
100
150
200
250
Projects/Ideas Associates
2012 2013 2014
2015
“targets and goals.”
2015Focus on targets and goals
Additional CI Support
Recognition Program
2015YearEndHealthCheck
834
202
374
0
50
100
150
200
250
300
350
400
Projects/Ideas
2012 2013 2014 2015
2016
“what’s next?”
TheProp
osedFutureMod
elDedicated, cross-functional teams capable of quickly
implementing solutions that are sustained over time
Our Next Webinar• KaiNexusSummerUpdates
– GregJacobson,M.D.&JakeSussman
– September28,1pmET
• KaiNexus.com/webinars
Ask Us Anything!• MarkGraban&Dr.GregJacobson• Episode#10:October13,1pmEDT
• KaiNexus.com/webinars–PastepisodesavailableonYouTube
Other Resources
www.KaiNexus.com
Thanks!• Web:
– www.kainexus.com– blog.kainexus.com– www.fsproduce.com
• WebinarsonDemand:– www.kainexus.com/webinars
• SocialMedia:– www.twitter.com/kainexus– www.linkedin.com/company/kainexus– www.facebook.com/kainexus
Mark Graban@MarkGraban
Erin Edwards@FSProduce