jeremy hopkins - events.lawsociety.org.uk€¦ · wtf ??? . service delivery technology enabling...
Post on 18-Oct-2020
2 Views
Preview:
TRANSCRIPT
Jeremy Hopkins
Legal Operations and Resourcing for Businesses
Making the most of technology
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
Partners
Associates
Paralegals/Trainees
£££ £££
www.clerkingwell.com
“Protecting and promoting the
interests of consumers; promoting
competition in the provision of legal
services”
www.clerkingwell.com
THE CLIENT
www.clerkingwell.com
www.clerkingwell.com
Law (“fee earning”)
Finance MarketingSales
HR IT KM
“Business support”
www.clerkingwell.com
“The Business”
Finance Sales Marketing
HR IT R&D
www.clerkingwell.com
“The Business”
Finance Sales Marketing
HR IT R&D
Law
www.clerkingwell.com
“The Business”
Finance Sales Marketing
HR IT R&D
Law
£££ ….
WTF ???
www.clerkingwell.com
www.clerkingwell.com
SERVICE DELIVERY TECHNOLOGY
ENABLING TECHNOLOGY
EMERGING TECHNOLOGY
Themes for Discussion
www.clerkingwell.com
SERVICE DELIVERY TECHNOLOGY
Collaborative technology that forms part of the service delivery process
ENABLING TECHNOLOGY
Technology that enables my firm to serve its clients better
EMERGING TECHNOLOGY
Technology developments in the wider environment creating threats or opportunities to the current legal service model
www.clerkingwell.com
SERVICE DELIVERY TECHNOLOGY
Self-service tools
Data and business insight
Web-based collaboration
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
ENABLING TECHNOLOGY
Pricing & project management tools
Automation of processes and workflows
Remote & flexible working
Managed services
Customer insights
Knowledge sharing
Invoicing
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
EMERGING TECHNOLOGY
Blockchain and Smart Contracts
Big Data
AI and Automation
Online Dispute Resolution
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
WHAT NOW ?
www.clerkingwell.com
www.clerkingwell.com
www.clerkingwell.com
top related