1

Strategic PrioritiesStrategic Prioritiesfor thefor the ITM WorkforceITM Workforce

Army Library InstituteArmy Library InstituteSan Antonio, TexasSan Antonio, Texas

Mr. Ned KielochProgram Manager, ITM Education and TrainingITM Career Program-34U.S. Army/ODISC4Edmund.Kieloch@hqda.army.mil703.697.6156 (DSN 227.6156)

7 June 2001

Army ITM Career ProgramArmy ITM Career Program (ITM CP-34)(ITM CP-34)

2

TopicsTopics ITM CP-34 FoundationsITM CP-34 Foundations

ITM Workforce IssuesITM Workforce Issues

Strategic Plan PrioritiesStrategic Plan Priorities

Education, Training and Education, Training and DevelopmentDevelopment ITMCareersITMCareers e-Business Solutions e-Business Solutions

3

ITM Core Series 8,403 (80%) 334-Computer (5,679)

391-Telecommunications (1,228)301-I-Information Management (1,496)

ITM Specialty Series 2,091 (20%)1000s-Visual Information (1,042)

1082/1083/1654-Publications/Printing Management (535)1410-Library Management (317)343-Records Management (197)

ITM CP-34 by GradeGS-05-08 376 ( 3%) GS-12 3,518 (34%)GS-09-10 1,660 (16%) GS-13 1,573 (15%)GS-11 2,887 (28%) GS-14-15 480 ( 4%)

Army ITM CP-34 Civilian WorkforceArmy ITM CP-34 Civilian WorkforceTotal = 10,494Total = 10,494 (March 2001)(March 2001)

4

GS-1410 by Grade/Gender/MinorityGS-1410 by Grade/Gender/Minority

GradeGrade TotalTotal %% M/FM/F Min/OtherMin/OtherGS-05 01 .3 01/00 00/01GS-07 05 1.6 02/03 00/05GS-09 70 22 17/53 18/52GS-10 06 02 03/03 02/04GS-11 136 43 46/90 17/119GS-12 66 21 20/46 12/54GS-13 26 08 08/18 02/24GS-14 06 02 01/05 01/05GS-15 01 .3 00/01 00/01

TotalsTotals 317317 100100 98/21998/219 52/26552/265

Army Librarian WorkforceArmy Librarian WorkforceTotal = 317Total = 317 (March 2001)(March 2001)

5

By SeriesBy Series WorkforceWorkforce CorpsCorps Corps EligibleCorps Eligible

GS-0334 Computer 153 14 20GS-0301-I Information Mgmt 62 26 15GS-0391 Telecommunications 7 0 1GS-0854 Computer Engineer 10 1 5GS-0855 Electronics Engineer 18 7 5GS-1550 Computer Scientist 5 1 0Other Series 57 27 13

TOTALTOTAL 312312 76 76 5959

By Career ProgramBy Career Program WorkforceWorkforce CorpsCorps Corps EligibleCorps Eligible

CP-34 ITM 222 40 36CP-16 Sci/Eng 33 9 10Other CPs 57 27 13

TOTALTOTAL 312312 76 76 5959

Army Acquisition & Technology WorkforceArmy Acquisition & Technology Workforce (Category (Category “R”“R” Certified) Certified)

6

ITM/Leader CompetenciesITM/Leader Competencies

IT Security/Information Assurance Information Technology Desktop Technology Tools

IT Security/Information Assurance Information Technology Desktop Technology Tools

TechnicalTechnicalTechnicalTechnical

LeadershipLeadershipLeadershipLeadership

BusinessBusinessBusinessBusiness Information Resources Strategy and Planning Performance Assessment Project/Program Management Capital Planning/Investment Assessment Acquisition e-Government/e-Business/e-Commerce

Information Resources Strategy and Planning Performance Assessment Project/Program Management Capital Planning/Investment Assessment Acquisition e-Government/e-Business/e-Commerce

Policy and Organizational Leadership/Managerial Process/Change Management

Policy and Organizational Leadership/Managerial Process/Change Management

Leading ChangeLeading ChangeCreativity and Innovation.Continual Learning.External Awareness.Flexibility .Resilience.Service Motivation.Strategic Thinking.Vision

Leading PeopleLeading PeopleConflict Management.Cultural Awareness .Integrity/Honesty.Team Building

Results DrivenResults DrivenAccountability/Customer Service. Decisiveness.Problem Solving.Technical Credibility.Entrepreneurship

Business AcumenBusiness AcumenFinancial Management.Technology Management.Human Resources

Building Building Coalitions/CommunicationCoalitions/Communication

Influencing/Negotiating.Interpersonal Skills.Partnering.Political Savvy. Oral/Written Communication

OPMOPM Executive Core Qualifications Executive Core QualificationsCIOCIO Core Core CompetenciesCompetencies

TechnologyTechnology

7

ITM ACTEDS Plan-21ITM ACTEDS Plan-21((Army Civilian Training, Education and Development Army Civilian Training, Education and Development

System)System)

35 Broad-Based ITM/CIO Competencies35 Broad-Based ITM/CIO Competencies

LeadershipLeadership5

Competencies

TechnologyTechnology BusinessBusiness

Visu

al

Info

rmat

ion

Publi

cati

ons

Pri

nti

ng

Library Mgm

t

Records Mgm

t

16 Competencies 14 Competencies

ITM Series (334/391/301-I)ITM Series (334/391/301-I)

Specialized CompetenciesSpecialized Competencies

ApproachApproachto Careersto CareersFlexibleAdaptableChanging

ApproachApproachto Practicesto PracticesBusinessGlobalPartnering

8

0

Series GS-2210 - Information Technology ManagementCovers all GS-0334 Computer Specialist (GS-0334 series

cancelled)

GS-0391 Telecommunications and Other Series (GS-0301-i) can be reclassified when knowledge of IT is paramountparamount

Parenthetical Titles Applications Software Operating Systems Customer Support Policy and Planning Data Management Security Internet Systems Administration Network Services Systems Analysis

Future Series in IT Job Family Standard GS-2200GS-0854 Computer Engineer GS-1550 Computer Scientist GS-0855 Electronics Engineer

NewNew OPM IT Job Family Standard OPM IT Job Family Standard 22002200

(May 2001)(May 2001)

9

Special IT Salary RateSpecial IT Salary Rate(January 2001)(January 2001)

What is itWhat is it OPM issued Special IT Salary Rate (January 14, 2001) Special rate determined by grade and locality (six groups)

What series are entitledWhat series are entitled GS-0334 Computer specialist GS-0854 Computer engineer GS-1550 Computer scientist

What grades are covered and at what rateWhat grades are covered and at what rate GS-05 thru GS-12 GS-05 is at 33% and GS-12 is at 7 %

10

Changing WorkforceChanging Workforce Organizations need a new breed of ITM professionals who manage technology with global leadership-business-technology skills.

As the federal government outsources more of its technology skills, leaders will manage a mixed government-contractor workforce.

The Army ITM workforce is aging: one-half are eligible for retirement in the next two years and only 2% are under age 30.

Promising mid-level ITM professionals leave for higher industry pay and better work conditions.

11

Strategies to Strategies to recruit and retainrecruit and retain Recruitment bonuses

Special salary rates

Education opportunities

Student Loan Repayment Program (new)

Flexible/compressed work schedule

Telecommuting

Casual dress

Family-friendly practices

Changing WorkplaceChanging Workplace

12

ITM CP-34 Strategic PlanITM CP-34 Strategic Plan (2000 - 2005)(2000 - 2005)

Storage Management

Database Management Systems

Networking

Document Management

OCR/Image Capture

Goal 1:Equip people with flexible skill sets for new ways of working•ACTEDS Training Plan*•Federal CIO Competencies*•Leadership/mentoring

MissionPrepare ITM workforce for 21st century

Goal 2:Model Information Agecareer strategies•Modern career management•Cross-functional IDPs

Guiding Principles• Innovate• Educate

• Communicate

Goal 3:Build transformational programs•ITM/CIO educ/training*•Gov/industry partnering* •Leader development*•Distance learning/CBT*

Goals and PrioritiesGoals and Priorities

* Active projects

Vision• Customer-focused• Communications- strong• Best practices

Goal 4:Recruit, train,and retain quality workers•Modern hiring and incentives*•Cross-training•Revitalized Intern/Leader Programs*•Enhanced Acquisition& Tech Workforce

Goal 5:Leverage IT to provide user-centric products and services•ITMCareers web site*•e-business applications

13

Our Vision…Our Vision…Meeting the demands of the 21st century and building on innovative programs and services that are customer-oriented, communications-strong, and technology-enabled.

Our Mission…Our Mission…Prepare a skilled ITM workforce for the 21st century. Developing competent and flexible professionals in a changing world of work requires ready information, distributed learning, and continuous communication about change.

Vision and MissionVision and Mission

14

We will innovateinnovate, adapting best business practices and technologies.

We will educateeducate, focusing on customer benefit and customer satisfaction.

We will communicatecommunicate, fostering direct, open, and continuous interaction.

Guiding PrinciplesGuiding Principles

15

Equip people with flexible skill sets Equip people with flexible skill sets for new ways of working…for new ways of working…

Updating the ACTEDS Training Plan* Integrating the latest Federal CIO Council Core Competencies* Building models for leader development and mentoring

**Active Projects

Goal 1: Goal 1: Skills for New WorkSkills for New Work

16

Model Information Age career Model Information Age career strategies…strategies…

Establishing Individual Development Plans (IDPs)

Building cross-functional competencies

Modernizing our career management practices*

**Active Projects

Goal 2:Goal 2: Career Strategies Career Strategies

17

Build transformational training Build transformational training programs…programs…

Preparing future leaders through training in core ITM/CIO/KM competencies for leadership* Expanding options for Training with Industry* Extending our reach to customers through distance learning and other educational venues*

**Active Projects

Goal 3:Goal 3: Transformation Transformation

18

Recruit, train, and retain quality Recruit, train, and retain quality workers…workers…

Partnering with Army Civilian Personnel to maximize modern hiring practices and incentives* Establishing cross-training programs

Revitalizing ITM Intern and Leader Programs*

Enhancing opportunities for the Army Acquisition and Technology Workforce

**Active Projects

Goal 4:Goal 4: Recruit and Retain Recruit and Retain

19

Leverage IT to provide user-centric Leverage IT to provide user-centric products and services…products and services…

Developing and promoting worldwide use of our interactive web site ITMCareersITMCareers*

Applying new technologies to promote best practices in an e-business environment

**Active Projects

Goal 5:Goal 5: Leveraging IT Leveraging IT

20

Education, TrainingEducation, Trainingand Developmentand Development

University ProgramsUniversity Programs ITM/CIO, Techno-MBA, Management of Technology, Knowledge Management, e-Business, Information Assurance, Biometrics, Emerging Technologies, etc.

CIO EducationCIO Education IRM College, CIO University, USDA Graduate School, Universities

Computer-Based TrainingComputer-Based Training 1400 ITM courses via Intra/ Internet to 102,000 users www.armycbt.army.mil

ITM Intern ProgramITM Intern Program Two-year structured program involving formal classroom education, work-based training, rotations, and mentoring to prepare future Army leaders with strong business and technology skills.

Training with IndustryTraining with Industry High potential program in industry to broaden business skills and modernize ITM corps. Top-tier companies share industry best practices for 6-12 months.

Leader DevelopmentLeader Development AMSC/SBLM, DLAMP, STAR-Strategic and Tactical Advocates for Results, Executive Leadership Program, OPM Management Development Seminars

21

Education Programs Education Programs University ProgramsUniversity Programs ITM/CIO Mgmt of Technology/Techno-MBA

e-Business

Knowledge Management

Information Assurance

Emerging Technologies (Biometrics, Computer Forensics)

CIO EducationCIO Education IRM College CIO University

USDA Graduate School

22

Training ProgramsTraining ProgramsShort CoursesShort Courses CIO Concepts and Practices: field locations Knowledge Management: field locations *Coming in FY 2002*

Onsite training at MACOM sites (limited)

Computer-Based TrainingComputer-Based Training

1400 ITM courses via Intra/Internet to 102,000 users www.armycbt.army.mil Online ITM university courses

23

Leader Development ProgramsLeader Development ProgramsITM Intern ProgramITM Intern Program

Two-year structured program with formal classroom education, work-based training, rotations, and mentoring to prepare future Army leaders with strong business and technology skills.

Training with IndustryTraining with IndustryHigh potential work-based program to broaden business skills and modernize ITM corps. Top-tier companies share industry best practices for 6-12 months.

Leader DevelopmentLeader Development

AMSC/SBLM (GS-12 and above) DLAMP (GS-13 and above) STAR-Strategic and Tactical Advocates for Results (GS-14 and above) Executive Leadership Program (GS-11-12) Executive Potential Program (GS-13-15) OPM Management Development Seminars (GS-11 and above)

24

Library Related ProgramsLibrary Related Programs

Lifelong Learning for LibrariansLifelong Learning for Librarians Broaden professional competencies Redefine their role and align more closely to their

organization’s mission Become Knowledge Managers and improve

customer service for new work demands Adapt to and lead change in the organization

Education, Training, and DevelopmentEducation, Training, and Development Degree Programs Certificate Programs Cross-functional developmental assignments

25

Academic Library ProgramsAcademic Library Programs

American Library Association (ALA) American Library Association (ALA) Accredited ProgramsAccredited Programs

Southern Connecticut State University -Multi-disciplinary MLS

University of Pittsburgh - Ph.D. in Information Science /Telecommunications

University of North Carolina at Chapel Hill - Certificate in Advanced Study - MLIS and selected specializations

Indiana University - Certificate in IT for Librarians Dominican University, IL - Knowledge Management, MLS/MIS University of North Texas - School Librarian Certificate University of Washington - Certificate in Law Librarianship UCLA - Post-MLS MBA Program

For more on these and other ALA accredited programs:

http://www.ala.org/alaorg/oa/uslis.htmlhttp://www.ala.org/alaorg/oa/uslis.html

26

ITMCareers PortalITMCareers Portal

Advancing Your Career?Advancing Your Career?ACTEDS, Job Announcements ACTEDS, Job Announcements

and Career Guidanceand Career Guidance

Advancing Your Career?Advancing Your Career?ACTEDS, Job Announcements ACTEDS, Job Announcements

and Career Guidanceand Career Guidance

Want to Want to Learn?Learn?

University University programs, programs, CBTs and CBTs and more by more by specialty specialty

and regionand region

Want to Want to Learn?Learn?

University University programs, programs, CBTs and CBTs and more by more by specialty specialty

and regionand region

Direct Access for 10,000 Civilian Army ITM Direct Access for 10,000 Civilian Army ITM ProfessionalsProfessionals

https://itmcareers.us.army.mil/cp34https://itmcareers.us.army.mil/cp34

Questions about YOUR Career Program?Questions about YOUR Career Program?CP-34 Frequently Asked Questions, Strategies, CP-34 Frequently Asked Questions, Strategies,

Instructions and Tips on ApplicationsInstructions and Tips on Applications

Questions about YOUR Career Program?Questions about YOUR Career Program?CP-34 Frequently Asked Questions, Strategies, CP-34 Frequently Asked Questions, Strategies,

Instructions and Tips on ApplicationsInstructions and Tips on Applications

27

Interactive Career PlanningInteractive Career PlanningHow to ApplyHow to Apply Ask JackieAsk Jackie

Individual DevelopmentIndividual Development PlansPlans

ITM professionals have an increased need for continuous learning and career development

ITMCareers will feature dynamic career planning and consultation tools to support this growing need

The interactive environment will provide timely services at the click of a button

Our Motto: Our Motto:

““Inform --Inform -- RReform”eform”

CalendarCalendar Career CornersCareer Corners

https://itmcareers.us.army.mil/cp34https://itmcareers.us.army.mil/cp34

28

How to Use ITMCareersHow to Use ITMCareers

Register with Army Knowledge OnlineRegister with Army Knowledge Online Go to http://www.us.army.milhttp://www.us.army.mil Click on I’m a New User to register with AKO Accept the security certificates Follow instructions for Army Portal Access AKO will send you a User ID and Password via email

Log In to Log In to ITMCareersITMCareers Go to https://ITMCareers.us.army.mil/cp34https://ITMCareers.us.army.mil/cp34 Enter your AKO User ID and Password Accept the security certificates Go to Career Planning and select Registration link Complete registry information

29

Mrs. Miriam F. BrowningMrs. Miriam F. BrowningDirector for Information

ManagementFunctional Chief RepresentativeU.S. Army/ODISC4miriam.browning@hqda.army.mil703.695.5489 (DSN 225.5489)

Ms. Mary Sue DeffilyMs. Mary Sue DeffilyProgram ManagerITM Leadership Developmentmarysue.deffily@hqda.army.mil703.695.7797 (DSN 225.7797)

Ms. Jackie RustigianMs. Jackie RustigianDirector ITM Career Program (CP-34)jackie.rustigian@hqda.army.mil 703.695.8007 (DSN 225.8007)

Mr. Ned KielochMr. Ned Kieloch Program ManagerITM Education & Trainingedmund.kieloch@hqda.army.mil 703.697.6156 (DSN 227.6156)

ITM Career Program-34ITM Career Program-34

Ms. Kimberly CrandallMs. Kimberly CrandallRegistrarkimberly.crandall@hqda.army.mil703.697.1276 (DSN 227.1276)FAX 703.614.0419 (Comm only)