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What are you saying?!?

Advising in their language

Ssn #322

Hello! Brighton Brooks, M.Ed.Academic Advisor UAF eLearning

Director of Delirium Dance Productions

Brighton.Brooks@alaska.edu

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SCENARIOMeena is a Freshman. You hear from an instructor that she has been skipping class. You send her an email to touch base and get this response:

Ys need some help!Scared about grdes

apt Tues ? (sent from Meena’s iPhone)

You decide to respond via your college’s email-to-text service.

Take the next 5 minutes to determine your response to Meena. We will share and discuss later in the session!

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What are you saying?!?

5Users of Mobile Tech/Textspeak

Pawelek and Cantu in Academic Advising Today advocate using email-to-text services to engage with students as their “preferred choice of communication.” (2014)

What am I saying?

What I am saying... ○ Social construction of reality

○ Symbolic Interactionism

○ Advising as Teaching

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Social constructionof reality

Our everyday actions and choices are influenced by our co-created and mutually reinforced cultural norms. (Witt, 2016)

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Retrieved from https://startupiceland.com/2014/11/14/there-is-no-spoon/

Symbolic interactiontheory

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Presentation of Self, K. Shadmi

““...advising and teaching are similar because both

advisors and teachers instruct in the areas of skills and content… advisors and advisers are jointly

involved in a process of inquiry resulting in students’ intellectual growth and development.” (Koring,

Killian, and Todd (2004))

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What are they saying?

What they are saying...

12Peer Reviewed Research

● Upright emoticons processed similarly to real faces (Churches et. al, 2014)

● Professionals perceived as friendlier! (Kalyanaraman & Ivory, 2013)

● Variations in perception influenced by platform/device (Miller et. al, n.d.)

● Improved likeability/credibility in e-mail (Yoo, 2014)

What they are saying...

● Depends on your work environment and your audience (Barber, n.d.)

● Affected by status and gender (Gracey, Moor, & Gallo, 2013)

● Helps combat negativity (Lentz, 2016)

● Moderated by the digital divide (Business.com, 2017)

● A couple are OK in email, maybe more in live chat/messaging (Opzeeland, 2016)

13Non-Peer Reviewed Articles

What are you saying?

Small Group Discussion

Take the next 5-6 minutes to share with your group. Note whether each response shows:

○ Active use of slang/emoji○ Tacit acceptance of slang/emoji○ Rebuttal of slang/emoji

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Meena is a Freshman. You hear from an instructor that she has been skipping class. You send her an email to touch base and get this response:

Ys need some help!Scared about grdes apt Tues ? (sent from Meena’s iPhone)

You decide to respond via your college’s email-to-text service.

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Take the next 5-6 minutes to share with your group. Note whether each response shows:

○ Active use of slang/emoji○ Tacit acceptance of slang/emoji○ Rebuttal of slang/emoji

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Textspeak as symbolic interaction

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Are you using it intentionally or accidentally?

What identity(ies) are you performing?

Which norm(s) do you conform to?

What are the potential benefits and risks?

Benefits

The Good, the Bad, the Emoji

Risks

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★ Trust building

★ Relational/friendly

★ Convey nonverbal

tone/meaning

★ Collaborative

★ Tech savvy

➢ Misinterpretation

➢ Cultural variance

➢ Unprofessional

➢ Disingenuous

➢ At odds with

mission/values

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Digital Disruption“...refers to changes enabled by digital technologies

that occur at a pace and magnitude which disrupt established ways of creating value within or across

markets, social interactions and, more generally, our understanding and thinking.” (Reimer et. al., 2015)

“...it is better to be part of the disruption than a part of history.” (Reimer et. al., 2015).

Thanks!Any questions?Twitter: @mavet

FB: /brighton.brooks

Email: Brighton.Brooks@alaska.edu

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Ssn #322

Please turn in your session feedback forms!!!!!!

CreditsSpecial thanks to SlidesCarnival for providing this free presentation template!

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ReferencesBarber, F. (n.d.). Using Emojis at Work Can Boost Your Reputation—or Destroy It (Here’s How to Know Which). Retrieved from: https://www.themuse.com/advice/using-emojis-at-work-can-boost-your-reputationor-destroy-it-heres-how-to-know-which

Churches, O., Nicholls, M., Thiessen, M., Kohler, M., Keage, H. (2014). Emoticons in mind: An event-related potential study. Social Neuroscience, 9(2), 196-202. doi: 10.1080/17470919.2013.873737

Editorial Staff. (2017). Put an Emoji On It: Should You Use Emojis In Business Communication? Retrieved from https://www.business.com/articles/put-an-emoji-on-it-should-you-use-emojis-in-business-communication

eMarketer; Various sources (Emogi). (2015, August). [Leading reasons for using Emojis according to U.S. internet users as of August 2015] [Infographic]. Retrieved from https://www.statista.com/statistics/476354/reeasons-usage-emojis-internet-users-us/

Gracey, H. J., Moore, L., Gallo, J. (2013). Some SCIENCE Behind the Smiley… Emoticons and Their Possible Impact on the Workplace. HR Florida Review. Retrieved from http://www.hrfloridareview.org/item/266-some-science-behind-the-smiley-emoticons-and-their-possible-impact-on-the-workplace

Kalyanaraman, S. and Ivory, J. D. (2013). The Face of Online Information Processing: Effects of Emoticons on Impression Formation, Affect, and Cognition in Chat Transcripts, presented at the annual meeting of the International Communication Association, Dresden International Congress Centre, Dresden, Germany, 2013. Online <PDF> from http://citation.allacademic.com/meta/p93286_index.htm

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ReferencesKoring, H., Killian, E., Owen, J.L., & Todd, C. (2004). Advising and Teaching: Synergistic Praxis for Student and Faculty Devlopment. The Mentor: An Academic Advising Journal. Retrieved from https://dus.psu.edu/mentor/old/articles/040728hk.html

Lentz, E. (2016, June). Boost Customer Happiness with Exclamations and Emoticons. Retrieved from https://www.helpscout.net/blog/exclamations-and-emoticons/

Miller, H., Thebault-Spieker, J., Chang, S., Johnson, I., Terveen, L., Hecht, B. (n.d.). “Blisffully happy” or “ready to fight”: Varying Interpretations of Emoji. Retrieved from https://grouplens.org/site-content/uploads/Emoji_Interpretation_Paper.pdf.

Myclever(™) Agency. (2015, August). [Is an emoji worth 1,000 words?] [image] Retrieved from http://www.mycleveragency.com/blog/2015/08/emoji-madness/

Pawelek, K. & Cantu, A. (2014, September). Advising plus texting equals success. Academic Advising Today, 37(3). Retrieved from http://www.nacada.ksu.edu/Resources/Academic-Advising-Today/View-Articles/Advising-plus-Texting-equals-Success.aspx

Reimer, K. et. al. (2015). Digital Disruptive Intermediaries. Australian Digital Transformation Lab. Retrieved from https://ses.library.usyd.edu.au//bitstream/2123/12761/7/ADTL_Digital%20Disruptive%20Intermediaries-final.pdf

Shadmi, K. (n.d.) Presentation of Self. [image] Retrieved from http://www.thesociologicalcinema.com/pics.html

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ReferencesStartup Iceland. (2014, November). [There is no spoon] [image] Retrieved from https://startupiceland.com/2014/11/14/there-is-no-spoon/

Steele, G. (2014). Intentional use of technology for academic advising. NACADA Clearinghouse Resource Web Site: http://www.nacada.ksu.edu/Resources/Clearinghouse/View-Articles/Intentional-use-of-technology-for-academic-advising.aspx

Van Opzeeland, P. (2016). How to Use Emoticons and Emojis in Business Communication. Retrieved from https://www.userlike.com/en/blog/emoticons-business-communication

Witt, J. (2016). SOC. New York, NY: McGraw-Hill Education

Yoo, J. H. (2007) To Smile or Not to Smile :): Defining the Effects of Emoticons on Relational Outcomes, Presented at the annual meeting of the International Communication Association,San Francisco, CA, 2013. Online [PDF] from http://citation.allacademic.com/meta/p169395_index.html