Secrets for Saying No

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Post on 11-Aug-2014




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The women of Connect: Professional Womens Network share advice for how to tactfully decline work. For more information about the Connect group on LinkedIn and to join for free, visit


<ul><li> BROUGHT TO YOU BY The women of Connect: Professional Womens Network share advice on how to tactfully turn people down. The Secret to Saying No. </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 2 I've made peace with the word "No." It affirms I have a choice and am capable of exercising that choice. We should embrace our freedom to say "No" without apology. Tara Andrews, Leadership Coach </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK Redirection! For example: This may or may not work. Let's discuss some more ideas. Syeda Mleeha Shah, Early Childhood Education Management </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 4 Don't be afraid to respond with a polite but firm "no. No amount of softening our response is going to make it palatable to some recipients. That's life, and thats certainly business life. Heidi Lee, Chartered Valuation Surveyor </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 5 I advocate removing the word "No" from your service vocabulary and replace it with "Unfortunately... Then give a reason why. "Unfortunately, we are unable to because of... our guidelines, your safety, confidentiality, etc. Rita Suiter, Customer Service Coach </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 6 No is an entire sentence, but not the end of the conversation. Bringing empathy to this makes it easier to speak your truth and 'own your no'. You probably already know someone who says no kindly who people still adore. Dina Eisenberg, Communication and Conflict Coach </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 7 The following that has served me in the past: "Thanks for thinking of me; however this is not aligned with where I need to be. Let me know how I can help in other ways. Bernadette Johnson, Collaboration Strategist </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK The last thing anyone wants is an unclear message. I quickly assess the situation and determine whether a tactful no is okay or if a firm but polite no is necessary. Some people will never hear the tactful no, so one must be clear on what is needed. Charla White, Event Coordinator </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 9 If it doesn't fall into my role, I point the person to someone that may help. If I don't have the time, I respond, "Thanks for your confidence in my skills/knowledge base, but my current role has me tied up." I try to provide them with names of people that may be interested in the project. Lori Huckins, Rail Fleet Specialist </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 10 When we say NO, people stop listening. I prefer to jump past the negative and use "This is what I CAN do for you. Becky McCrary, Professional Speaker and Author </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK 11 Seven ways to say "no" from No: "Yes, I'd love to participate, and I'm going to have to decline." No with help: "I love that you thought of me, and I'm unable to participate. How can I help you find someone else?" No with appreciation: "I think your idea is fabulous, and I'm not able to participate at this time." No and yes: "Yes, I'd love to participate, but at a later date. Can you ask me again in January? No with specific yes: "I'd love to help you with your project, and I'm on a deadline until Tuesday. Can we meet on Wednesday?" No when you don't know: "Sounds interesting. I need to sleep on that" OR I need to check with my boss/partner. No with values: If I take on another task right now, I wouldn't be honoring my commitment to my [family] [work] [business]. </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK2013 LinkedIn Corporation. All Rights Reserved. 12 Join the conversation! Connect: Professional Womens Network, Powered by Citi, is an online community on LinkedIn that helps women achieve the careers they want and discuss the issues relevant to their success. For more great insights from Connect members, check out the discussion: How Do You Say No? Visit for more information and to join the group for free! PHOTO CREDITS: Slide 4: The White House/Flickr </li> <li> CONNECT: PROFESSIONAL WOMENS NETWORK2013 LinkedIn Corporation. All Rights Reserved. 13 </li> </ul>