week 4 group 2 communication _team working

8/12/2019 Week 4 Group 2 Communication _Team Working

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Revision

What is the difference between a CV

resume & a covering letter?

What is a shortlist?


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RevisionComplete the text below:

When a job is a _ _ _ _ _ _ _ _ _ in a newspaperonline, hundreds of people will often apply.

The first step will be to send a _ _ (or resume)

with a c _ _ _ _ _ _ _ l _ _ _ _ _ to outline your

q _ _ _ _ _ _ _ _ _ _ _ _ _ and reasons for wanti

job.The employ_ _ will create a s _ _ _ _ _ _ _ _ and

interview several C _ _ _ _ _ _ _ _ _.

If you are successful, you will be o _ _ _ _ _ _ t


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Revision

When a job is advertised in a newspaper or ohundreds of people will often apply.

The first step will be to send a CV (or resume

with a covering letter to outline your skills,

qualifications and reasons for wanting the job

The employer will create a shortlist and interv

several candidates.

If you are successful, you will be offered the j


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Communication How many different ways of communicating

you think of? Write down as many methodscan.

What is needed for effective communication


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CommunicationMethods

email, letters, reports, meetings, interviews, onconversations, advertising, press releases, pre

conferences, surveys, focus groups, social me

instant messaging, Skype, phone calls, text me

conference calls, etc.


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CommunicationEffective communication involves bot

sending and receiving messages. It shbe clear, accurate, appropriate for the

purpose in tone and delivery method

should consider the person receiving

message.


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CommunicationWhat methods of communication wou

choose: when launching a new product

to announce major changes in a comp

when hiring new staff

when dismissing (firing) someone when giving detailed instructions to s

before going on holiday?


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CommunicationNon-verbal communication (NVC)

How can you communicate non-verba


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CommunicationNon-verbal communication (NVC)

Eye-contact, body language, tone of vvolume, etc.


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CommunicationWhich of the following sentences do y

agree with? You can never have too much

information.

Sometimes sharing information wit

colleagues can be a mistake.

Meetings are often a waste of time.


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CommunicationInformation overload

When so much information is given thimpossible to take it all in and the key

message is lost.


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CommunicationCommon loyalties

When people feel they should think offriends or close colleagues before the

organisation.


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CommunicationWord partnerships

1. waste time, resources2. face problems, difficulties

3. duplicate information, work

4. install systems, equipment,

5. save money, time

6. develop loyalty, motivation7. share information, ideas

8. allocate time, resources

9. interrupt conversations, meetings


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TeamworkingWhat is teamworking? How would you

define it?Have you ever worked in a team?

What advantages or disadvantages ca

there be to teamworking?

T ki


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TeamworkingBenefits of teamworking:

improve productivity enhance quality of products or services

improve customer focus

speed the spread of ideas

respond to opportunities and threats as well afast-changing environments

increase employee motivation

introduce multi-skilling and employee flexibili

T ki


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TeamworkingStages of team development

Mike Woodcocks theory forming

storming

norming performing

T ki


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Teamworking Forming (or undeveloped)

when people are working as individrather than a team.

T ki


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Teamworking Storming

the team becomes more aggressiveinternally and in relation to outside

groups, rules and requirements.

T ki


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Teamworking Norming (or consolidating),

the team is beginning to achieve itspotential, effectively applying its

resources to its tasks, using a proc

has developed itself.

T ki


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Teamworking Performing

when the team is characterised byopenness and flexibility. It challeng

itself constantly but without seriou

conflict, and places a high priority o

development of other team membe

Ch t i ti f ff ti t


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Characteristics of effective teams a common sense of purpose

a clear understanding of the teams objectives

resources to achieve those objectives mutual respect among team members

valuing members strengths and respecting th

weaknesses

mutual trust

willingness to share knowledge and expertise willingness to speak openly

a range of skills among team members to do i

a range of personal styles

Ch t i ti f ff ti t


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Characteristics of effective teams a common sense of purpose

a clear understanding of the teams objectives

resources to achieve those objectives mutual respect among team members

valuing members strengths and respecting th

weaknesses

mutual trust

willingness to share knowledge and expertise willingness to speak openly

a range of skills among team members to do i

a range of personal styles


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Central requirements for team membe

the team should include a range of t

necessary technical and specialist sk there should be a variety of persona

styles among members to fill the diffe

roles that are involved in successfulteamwork.

Team roles


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Team roles Meredith Belbin

defined roles within

teams

Belbins roles


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Belbin s roles

Plant Solves difficult problems.

Resource investigator Explores opportunities. D

contacts.

Co-ordinator Clarifies goals, promotes decision

Shaper Has drive and courage to overcome obs

Monitor evaluator Sees all options.

Teamworker Listens, notices things, stops prob

before they happen. Implementer Turns ideas into practical action.

Completer Searches out errors and omissions, d

on time.

Specialist Provides knowledge and skill that ma

short supply.

Leading Teams


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Leading Teams

All leaders should:

listen to team members question them to understand their points

be responsive to feedback.


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Homework


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Homework

Vocabulary prefixes exercises

Reading exercises on teamworking.Answers will be posted on Scribd.

week 4 group 2 communication _team working

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