CommunicationMU1.6 Introduction to Communication in Health and Social Care and Early years and Education

Aim: Know barriers to communication

Objectives:• Identify barriers to communication• Outline at least 5 barriers to communication• Demonstrate how to communicate when a

barrier is affecting communication methods• Demonstrate effective communication when

sharing books or stories• Evaluate communication methods when sharing

stories

Braille starter

• Work out this secret message written in braille

Barriers to communicationhttp://www.youtube.com/watch?v=8Ox5LhIJSBE

What barriers to communication did you identify from the clip?

Group Task

It is important to communication effectively when in a care setting, to allow services users to be involved in discussion effecting their lives. They are unable to be involved in planning for their future, if they do not understand what is being said to them. As a group what factors could effect positive communication, write your answers on the classroom white board.

There are many barriers that are split into sections

• Environmental barriers

• Physical barriers

• Language barriers

• Emotional Factors

• Use of Jargon

• Complex language

• Patronising communication

Give suggestions for each heading

Class Task

• Whole class split in half• One half needs a writes a

communication barrier scenario on the speech bubble provided.

• The other half of the class now needs to communicate with a person considering their needs

Activity – Am I patronising?

Edward and Kathryn are both carers at St Mark’s care home. Edward always makes a point of talking to the service users and finds out what name they would like to be called by. However, Kathryn does not do this and calls everyone ‘dearie’ and ‘love’.

1. Who do you think is right?2. Give reasons for your choice3. How should carers address service users?4. Explain how addressing service users in the way they prefer will

help with patient and carer relationships.

Have you met any lesson objectives yet

Reading is a form of communication

• https://www.youtube.com/watch?v=Orb6xXPPBKo&feature=player_embedded

Being unable to read can sometimes be a barrier

What was your favourite book?

• Can you remember the front cover of your favourite book?

• Can you remember the name of you favourite book?

Story time

• Listen to the story• Look at my communication methods• How much of my communication was

verbal/non verbal• Did I use a good tone of voice• Were there any barriers to my

communication? • Observe what I am doing because it’s

your turn next

Paired task

• Both practice reading stories to one another or share a story together.

• Paired/guided reading works well with small children learning to read – try that too!

Evaluate

Evaluate your communication methods when reading your storiesWrite an evaluation about the reading task• What went well? • What didn’t go so well?• What improvements could you make? • Were there any barriers to your

communication methods?

Have you met any lesson objectives yet

Review

• Communicate to me what you have learnt today without speaking

Aim: Know barriers to communication

Objectives:• Identify barriers to communication• Outline at least 5 barriers to communication• Demonstrate how to communicate when a

barrier is affecting communication methods• Demonstrate effective communication when

sharing books or stories• Evaluate communication methods when sharing

stories