volunteer evaluation
TRANSCRIPT
VolunteerEVALUATION & FEEDBACKConnecting Action To Mission
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Presenter: Sandra MillerConsultant/Trainer, Volunteer Centers of [email protected]
Administrator: Chelsea Martin Program Manager, Volunteer Centers of [email protected]
Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and the LEAGUE Michigan with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the ENGAGE Volunteer Management training series.333www.mnaonline.org www.mivolunteers.org
OBJECTIVES
• Describe the three types of evaluation
• Provide the basic steps to following when conducting an evaluation
• Identify different evaluation methods
Purpose of Evaluation• Feedback about programs and processes.• Helps both the organization and individual
volunteers identify strengths and weaknesses.
• Provides accountability• Becomes a basis for a plan of improvement.• Measures quality and effectiveness• Connects service to mission (tells the story)
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LAYING THE FOUNDATION
• Identify the purpose– Connect to organizational goals
• Clarify information sought• Identify the resources available.
– Who will conduct the evaluation?– Budget– Time & Skills Needed
• Identify the audience• Design the evaluation
Define Your Purpose• Why are you conducting an evaluation?• What decisions do you want or need to
make upon completion of the evaluation?
• The purpose determines – Audience– Methods– Data to be collected
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Audience
Volunteers
• Connect service to impact
• Recognize & Value service
• Measure satisfaction• Measure
effectiveness• Identify leadership
potential
Staff
• Demonstrate value• Evaluate placement• Facilitate
communication• Elicit new ideas and
opportunities• Eliminate/Revise
ineffective practices
Community &
Partners• Demonstrate
success• Clear
communication• Strengthen
partnerships• Form new
partnerships• Fund development• Recruitment
Types of Evaluation• PERFORMANCE (based on position description)
– roles, contributions, satisfaction
• Program PROCESS– Efficient use of resources – Effectiveness of day-to-day operations
• Program EFFECTIVENESS– Outcomes– Impact
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PERFORMANCE
Determining Value and Valuing
Purpose
Elicit Feedback
Volunteer• Capability• Commitment• Match• Monitor Burnout• Satisfaction
Organization• Alignment--Volunteer
Position Description • Training• Supervisor Support• Appreciation• THANKS &
APPRECIATION
Methods• Interviews• Questionnaires or surveys• Documentation review
– Grievances– Volunteer Position Descriptions– Volunteer Profiles (diversity)
• Observation• Focus Groups• Data Collection
– # Volunteers Recruited– Volunteer Attendance– Volunteer Retention
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CRAFT MEANINGFUL QUESTIONS
What do you need to know?
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Examples
• Volunteer Feedback
C:\Users\Sandra\Documents\VCM\Engage\Vol. Evaluation\Template--Volunteer Self-Evaluation.docx
• Supervisor AppraisalInclude training plan
C:\Users\Sandra\Documents\VCM\Engage\Vol. Evaluation\Template--Volunteer Appraisal.docx
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What Decisions do you need to make?
RECRUITMENT
SCREENING
ORIENTATION & TRAININGSUPERVISION
EVALUATION
RECOGNITION
How to match volunteers to opportunities.
Is this a good match?
Does the volunteer feel prepared & comfortable?
Is the volunteer adequately trained/prepared?Relevance of policies and proceduresDoes the volunteer feel supported?
Are marketing methods effective?
Building leadershipHow to improve services.How to facilitate communication.
How to demonstrate impact.Creating a sense of appreciation Volunteer retention
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POLLHow does your organization conduct performance evaluations for your major volunteer positions?• As a part of the supervision process• Formal, scheduled, one-on-one• Informally one-on-one• Surveys/questionnaires• Other
Willing to share forms? Send them to [email protected]
DAY-TO-DAY OPERATIONSEFFICIENT USE OF RESOURCES
PROCESS
• Number of volunteers recruited
• Demographic Information• Volunteer Records
– # of hours– # of opportunities/events
• Length of Service/Retention
• Return on Investment
Perf
orm
ance
Sati
sfac
tion
Dat
a
OUTCOMESIMPACT
PROGRAM EVALUATION--measuring effectiveness
Outcomes, not activitiesDesired changes in status, condition or behavior that results from a particular set of programs or activitiesMaking It Count: How to Measure the Impact of Volunteerism (Jan. 2011) Starbucks Coffee Company
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Outcomes
• Number of clients served• Number of meals, pounds of food collected,Clothing donations, etc.• Number of student mentor matches &
meetings• Client satisfaction levels• Dollar value of service• Full time equivalent (FTE) • Return-on-investment
Kids’ Food BasketGrand Rapids
Dollar Value of VolunteerIndependentsector.org
Sector ImpactValue of the volunteer
Michigan$20.07/Hr.
1 Volunteers3 hours weekly (50 wks)
150 hours service
Dollar Value$20.07 X 150 =
$3010.50X 5 volunteers
=
$15052.50
Points of Light
Click icon to add picture
Return On InvestmentVolunteer2.com
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POLL How does your organization evaluate and report the
outcomes of your volunteer program? Number of volunteer hours Dollar value of volunteer hours Outputs—(type examples into chat box—lbs of food
collected, # clients served, services provided) Return on Investment (What is your program’s ROI—type
examples into the chat box)
Please type examples in chatbox
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IMPACT
• Measurement of the broad consequences of a program– How lives of clients have improved– Improvement in community--safety, job
opportunities, health, educational attainment, etc.
• Most inclusive• Most challenging
Measuring the Difference Volunteers Make:A Guide to Outcome Evaluation for Volunteer Program Managers
Originally developed and published by Programming for Impact: Making a Difference in American �Communities guide published by the National�Senior Service Corps, Corporation for National Service, Washington, D.C., 1996.
CONNECT SERVICE TO IMPACT
PROVIDES RECOGNITION
How does program evaluation relate to volunteer evaluation?
Next StepsConduct the evaluationAnalyze data & evaluate the resultsReview and revise
Develop retraining plan as needed for individual volunteers or positions
Policies & procedures Staffing, budget Evaluation process
Communicate the results Celebrate & Advocate
THANK YOU
Please respond to the evaluation that you will receive by email.
Your input is valuable & will affect future programming
Next webinarApril 25—Volunteer Recognition
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