VoiceWalkerIt’s TIME to TALK DIGITAL

What is VoIP?VoIP BasicsBusiness LandscapeWhy Sell Commercial?Top 5 Qualifying QuestionsPost Sale ProcessPorting ProcessBroadworksHosted IP-PBXVoiceWalker e-FaxPLUSVoiceWalker CommPilot / Call ManagerOptional FeaturesBusiness Trunking

Commercial DevicesTarget Market

What will we cover in this presentation?

•Voice over Internet Protocol

•Phone service can be delivered to our customers via any high speed Internet connection, anywhere in the world!

•Common access types:

•Commercial Cable

•Commercial DSL

•T1

•Phone service that works over the Internet instead of over old-fashioned telephone lines.

•Power and a high speed connection to the Internet are the only requirements to use our service.

Why would a customer use this service?- $ave money on calling-Many integrated features, including email and web

functionality-No staff needed to manage phone system -Low International Rates-IP Phone can work anywhere there is Internet-Unlimited calling in the U.S, Canada and Puerto Rico (for

Residential)

• The slowing economy is certain to play a role in the continued deployment of VoIP. SMBs (Small to Medium Business) are the fastest growing market for VoIP services. Many decision makers are more likely to seek solutions involving less up-front costs

• According to Frost and Sullivan, there were close to one million hosted VoIP telephone lines installed across the US by the end of 2008

• Researchers predict that level would grow to 3.6 million by 2014 as demand for the technology continues to increase.

• According to VoIP and UC Services and Subscribers Report the first half of 2009, the VoIP services market worldwide grew to $20.7 Billion!

• Small businesses will continue to be attracted to hosted IP telephony offerings primarily for cost-efficient voice communications or to gain access to a complete unified communications package from a single provider.

Make Great Up-front Commission!Help Customers improve the way they do business!Earn you way toward Excellent Residual Commission Income!Be the Leader in New Technology!Work from your home office and earn a 6-figure income!

Why Sell VoiceWalker’s Digital Voice Advantage

Product Suite?

1. Is the customer under any type of contract today for their existing services?

2. What type of Internet service do they have?1. Provider2. Bandwidth

(Download/Upload speed?)

3. Do they have an existing PBX or Key System today? Make and Model?

4. How many phones do they have/need?

5. How many Concurrent Calls do they need to support?

Obtain a lead from prospecting. Call, meet, request bill copies

Complete a Side-By-Side analysis. Then, fill out order/proposal form

Contact Customer for a face-to-face meeting to Review the analysis

•Completed sales order is sent to Provisioning with cc to manager•Order is in Provisioning 5-10 business days for account setup and equipment configuration•Provisioning Notifies Sales Executive of order status and Sales Executive shares same with customer and provides welcome information, shipping dates, installation guides, and contacts to customer•Port Request is submitted once the equipment has been installed and tested on site•Account is activated and billing begins•Support is provided when necessary by Account Management and Tier 2 Technical Support.

1. Once the customer has completed their installation of the VoiceWalker equipment and inbound and outbound calls have been tested, the port is submitted. 2. Porting can take anywhere from 7-45 days depending on the releasing carrier. Current average interval time is 7-20 days.3. If a port is rejected for any of the following reasons the customer is notified and needs to contact their carrier to get the correct information: address mismatch, incorrect BTN, pending order exists, other TNs exist and need to be addressed, etc.4. When a port confirmation (FOC) has been received the customer is contacted via phone and/or email to advise of the date. All equipment should be connected and voicemails/greetings etc. should be recorded prior to the port.5. On the day of FOC test calls are made to ensure that the port has completed successfully. If it hasn’t, call examples are noted by technical support and are resolved by Network Operations and transfer carrier.

• Feature rich Broadworks switch platform by Broadsoft

• 7 figure investment in the network (by Globalinx, our Carrier)

• The Gold Standard in switching gear• Increased scalability, stability and redundancy• Large support of various equipment• Additional features and functionality

Digital Voice Advantage Product Suite:

Bundled Hosted PBX Service: $45.00 monthly with $45.00 Install Charge (waived for 36-month term, 50% discount for 24-

month term)Includes:• CISCO 7940 IP Phone-Or equivalent YeaLink IP Phone• Unlimited Local Calling• $.022 per minute Interstate and $.02 per minute Intrastate Long Distance Rates• Full Centrex Feature Functionality

Business Hosted PBX Service:$29.95 Monthly with $45.00 Install Charge (waived for 36-month term, 50% discount for 24-

month term)Includes:• Unlimited Local Calling• $.022 per minute Interstate and $.02 per minute Intrastate Long Distance Rates• Full Centrex Feature Functionality

Key Specifics

Key Specifics, Cont’dDigital Voice Advantage Product Suite:

Line Replacement Service: $18.95 monthly with $25.00 Install Charge (waived for 36-month term,

50% discount for 24-month term)• Local calls at $.01 per minute• Interstate and Intrastate Long Distance flat rate of $.025 per minute• 911/E911, Access to PSTN Dial ToneResidential Hosted Service:$24.95 Monthly with $35.00 Install Charge (waived for 36-month term, 50%

discount for 24-month term)• Includes:• Unlimited Local Calling• Unlimited Interstate, Intrastate, Canada and Puerto Rico Long

Distance• 12-Plus Calling Features

•For Residential and Small businesses, most equipment can be installed by the customer with the use of the installation guides provided when the equipment is shipped or with the assistance of our Technical and Customer Support team.

• Each device needs to connect to a power source and to the internet. • The phones do not work on Wi-Fi.

• If needed VoiceWalker will use a third party source, to install the equipment. Prices are a flat rate of $227.50 for the first 2 hours with a charge per every hour in addition and any applicable charges for materials (i.e. cabling, Ethernet jacks, ect.) ( An additional trip charge and materials charge may be applicable.)

Business and Residential Installations

Why Hosted IP-PBX?VoiceWalker Hosted IP-PBX enables companies to minimize management headaches, and deliver a feature-rich solution to their employees and customers. VoiceWalker‘s Hosted IP-PBX application

delivers a complete suite of enhanced PBX functionality over any IP connection without the need to purchase expensive IP-PBX equipment for your business. Easy to manage and feature rich, VoiceWalker’s Hosted IP-PBX enables companies to move past commoditized bandwidth and the limitations of premise based telephony operations. By delivering Hosted IP-based PBX services, companies from SOHO to Enterprise can obtain state of the art communications functionality while reducing the cost of their telecommunications and office expenditures.•No expensive equipment to buy.•Low upfront costs•No IT or telecom experts are needed on staff to operate your system.

VoiceWalker Hosted PBX

•Choose your Plan • Residential Hosted - Unlimited calls to U.S., Canada & Puerto Rico• Bundled Hosted PBX – Free IP Phone, Unlimited Local, $.022 cents per minute Domestic LD, and $.02 cents per minute intrastate LD rate • Business Hosted PBX - Unlimited Local calls. $.029 cents per minute Domestic LD, and $.025 cents per minute intrastate LD rate

•Extensions- Access all features of your PBX including extension to extension calling.

VoiceWalker Hosted PBX

Personal Features•Anonymous Call Rejection•Auto Callback•Call Forwarding

Always/Busy/No Answer•Call Forwarding Remote Access•Call Forwarding Selective•Call Return•Call Transfer•Call Waiting•Calling Line ID & Name Delivery•Calling Line ID Blocking & Override•Cancel Call Waiting•Call Pickup•Diversion Inhibitor•Do Not Disturb•Extension Dialing•Last Number Redial•Priority Alerting•Selective Call Rejection•Speed Dial•Three-way Calling

Group and Enterprise Features•Auto Attendant •Account Codes•Authorization Codes•Auto Callback•Call Intercept•Call Park & Pickup•Calling Group ID Delivery•Calling Plan (incoming & outgoing)•Configurable Feature Access Codes•Departmental Provisioning•Enterprise Administrator•Hunt Groups•Multi-site dialing plans•Music on Hold •Voicemail

* Some features are optional and will incur an additional charge.

Hosted PBX Features

•Virtual Number - US Only DID’s give the appearance of being local in another area

•Auto Attendant - Allows callers to be directed to the proper party. Dial by

name and more complex directories are quoted individually.•Hunt Group

- Searches for available line with Ring All or Sequential Rollover.

•Enhanced Hunt Group- Same features as traditional hunt group with the ability to set calls to an answering service the customer uses.

•Toll Free 800 numbers - same rate per minute as outbound service

eFaxPLUS Plan -$12.00 per month and $.12 per page (high usage plans

available)

Additional Hosted Features

What is VoiceWalker eFaxPLUS?Faxing over VOIP service can be a challenge. VoiceWalker’s solution to this is to send faxes over our secure, global fax network. We convert your email message to a digital format and automatically forwards it to the fax number you specify. It’s easy to implement, secure, lowers total cost of ownership, eco-friendly and eliminates manual fax procedures. Not only is it more efficient, it is also a great move toward “Going Green”. A movement we support. Features:

-Sends and receives faxes from any fax machine

to an email client-Attaches multiple documents (Word or PDF) to a single fax transmission-Automatically retires fax number if busy-Provides email confirmation of fax transmission-Eliminates the hassle of printing documents and manual fax procedures-Sends documents to multiple recipients

simultaneously-Stores faxes in your email client for future reference

eFaxPLUS Pricing:

Toll Free: $12.00 per month$0.12 per page

(discounts available for high usage)

VoiceWalker eFaxPLUS service

What is VoiceWalker CommPilot?CommPilot is the web interface that links customers to the VoiceWalker® next generation IP-based Voice platform. CommPilot Manager has two parts. CommPilot Personal Manager and CommPilot Call Manager. They both provide valuable capabilities to help administrate and operate the wide array of features that is provided by the VoiceWalker® IP-based Voice platform. CommPilot Personal

grants easy access to service configuration and management to users. Activating and customizing services such as call forwarding and call notification is simple and intuitive.

Access to these features using the CommPilot

VoiceWalker CommPilot

CommPilot Call Manager allows users to control calls (with call functions such as hold, transfer, and conference), via a familiar web page, rather than complex star codes and flash-hooks.Services that can be administrated on CommPilot Call ManagerThe group (company) administrator sets up individual users (group members). The user manages a web interface, referred to as the CommPilot Personal portal. The portal allows activation, deactivation, and customization of his/her own services; including modifications to speed dial numbers, changes to passwords, and updates to the profile. The services available to users are dependent upon the services purchased by the company or organization. Using the web-based call manager, CommPilot Call Manager, you can dial and answer calls, hold, retrieve, release, conference, and transfer calls. The services and functions available are:

• Dial by Phone List: Group, Personal, Call Log, Outlook Contact List, or LDAP directory• Three-Way Calling• Call Transfer• Call Transfer with Consultation• Call Transfer with Three-Way Consultation• Call Waiting• Calling Name/Number Delivery• Do Not Disturb indicator and service link• Call Forwarding Always indicator and service link• Remote Office indicator and service link• Extension dialing• Search phone list

VoiceWalker CommPilot Call Manager

VoiceWalker CommPilot Call Manager

VoiceWalker CommPilot

VoiceWalker CommPilot Call Manager

VoiceWalker Attendant Console Select is an attendant console for use by receptionists who manage inbound calls for small, medium and large enterprises, as well as

departments and groups within the enterprise. The VoiceWalker Attendant Console Select client is a feature-rich desktop application that works with desktop phones, soft phones and mobile phones, allowing an operator to efficiently answer and manage incoming calls. The client supports line-monitoring status, directory search, queuing and advanced call management functions, including Camp On and Call Park capability, and is fully integrated with the VoiceWalker platform. The product is available in three editions, allowing support for any size organization.

• Enterprise edition: The full-featured version, including queuing and support for any size organization.• Small Business edition: A scaled- down version that supports monitoring of up to 30 lines, designed to support small and medium-sized businesses.• Office edition: Similar to the Small Business version but can monitor up to 8 lines, designed to support small office environments* Receptionist is an optional feature that incurs an additional cost when selected.

VoiceWalker Attendant Console Select

Music On Hold (when enabled) enables group administrators to upload an audio file (.wav file containing music, advertising, and so on) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Hold and Call Park. Music on Hold provide a great opportunity to get your company’s message or promotions to key customers or prospects as they are on hold or transitioning through an Auto Attendant within your Hosted System. It can be enabled by user (by an end user or group administrator) or by group (by a group administrator). Audio files are uploaded though Technical Support.

VoiceWalker Music on Hold

The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (for example, 1 = Marketing, 2 = Sales, and so on). Configuration via the CommPilot group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open orclosed. Group administrators use their voice portal to record auto attendant greetings. A group can have multiple Auto Attendants configured, either individually (for example, customer service with separate business hours) or integrated into a multi-level Auto Attendant (for example,enterprise’s main Auto Attendant is configured to seamlessly route to the Auto Attendant of aparticular department or location).

* Auto Attendant is an optional feature that incurs an additional cost when selected.

VoiceWalker Auto Attendant

The VoiceWalker Trunk Replacement solution allows companies to take advantage of low-cost SIP “trunks” to an enterprise’s premises-based phone systems, such as traditional Key Telephone Systems (KTS) and Private Branch Exchanges (PBXs) – while leveraging the inherent advantages of newer IP-based PBXs. This is an Ideal solution for customers who have invested in, and are happy with the PBX solution they already have in place.Benefits:•They maintain features and functionality of that PBX. (no additional training required)•Use same handsets they have today.•Easy transition to VoIP.•We provide the phone numbers (DID/Trunks) for

the company and save them money on their local and LD.

•They keep their existing phone numbers•We provide E911/911 and basic feature set.•30-50% lower service cost structure

*Not compatible with all makes and models of PBX systems

VoiceWalker Trunk Replacement

VoiceWalker offers a comprehensive line of affordable IP phones at various price points meeting the needs of enterprise, SMB and home based hosted IP-applications. Based on innovative and proprietary technology, superb audio quality, abundant telephone features and the ability to work with other popular VoIP products will absolutely improve user experience on IP communication.

SIP-T28P

SIP-T22P

SIP-T20P

User Ready IP-Phones

Entry-Level IP Phone with 2Line Voice & Speakerphone

• TI TITAN chipset and TI voice engine• 2 VoIP accounts, 2x15 characters LCD• Full duplex speakerphone• 2xRJ45 ports, headset compatible

Retail cost of device only

$74.95!

Professional IP Phone with 3Line Voice & Speakerphone

• TI TITAN chipset and TI voice engine• 3 VoIP accounts, 132x64 graphic LCD• Full duplex speakerphone• 2xRJ45 ports, headset compatible

Retail cost of device only

$99.95!

Executive IP Phone with 6 Line Voice & Speakerphone

• TI TITAN chipset and TI voice engine• 6 VoIP accounts, 320x160 graphic LCD• Full duplex speakerphone• 2xLAN, headset and expansion module compatible

Retail cost of device only $149.95!

•The SIP-T20P allows users to make calls in a simple, convenient and reliable manner and fully meets basic business feature requirements. The SIP-T20P is easy to install and inexpensive for corporate office and residential users to operate.

•The SIP-T22P As a cost-effective IP solution, it helps users to streamline business processes, delivering a powerful and consistent communications experience for both small and large office environments.

•The SIP-T28P represents the next generation VoIP phone, designed for the business user who needs rich telephony features, friendly UI and superb voice quality. The Yealink SIP-T28P also supports the security standards TLS, SRTP, HTTPS, and AES encryption, which are necessary to protect against electronic eavesdropping and data theft.

VoiceWalker offers an affordable, Analog Telephone Adapter (ATA). The VoiceWalker’s ATA’s features rich audio quality, a broad range of voice codecs, and functionality including two (2) phone ports each with independent VoiceWalker accounts.

• Includes an Ethernet interface for connecting to a home or office PC (LAN) as well as an Ethernet connection to the broadband modem or router (WAN).

VoiceWalker Residential and SOHO ATA

• For small business enterprises providing enhanced communication services via a broadband connection to the Internet.• We offer a variety of IADs to meet our customers needs.• Our IADs feature 8-24 RJ-11 FXS ports to connect analog telephones to IP-based data networks.• Delivers clear, high-quality voice communication in diverse network conditions.

For Basic Trunk Replacement:

•VoiceWalker’s IADs are interoperable with common telephony equipment like voicemail, Fax, PBX, and interactive voice response systems.

VoiceWalker IAD’s

(Integrated Access Devices)

• Opportunities that can close in 30 days (in most cases)• Businesses with 5-50 “seats”• Sweet spots:

- 4 to 20 concurrent calls• Single or multi location businesses or retail establishments• Franchises • Real Estate offices

(Brokers and Development)• Mortgage/Financial Offices• Accounting Firms• Law Offices• Churches

• Insurance Offices• We can quote larger enterprise accounts :

- Longer sales cycle- More engineering involvement- E-rate approved- Sometimes require

one off solutions- On net video

calling*If standard pricing is reduced, field compensation will be adjusted case by case

VoiceWalker’s Target Market