ticketing developments supplement in the uk · strategy implementation manager, anders lukowski,...

www.eurotransportmagazine.com Issue 2 · 2015

European Bus Forum 2015Eurotransport’sbiggest bus event to date takes place on 2 July 2015 Read our comprehensive preview inside starting on page 39

Developmentsin the UK

With informative articles from Mike Weston (TfL), Peter Cushing (TfGM),

Mark Yexley (Arriva UK Bus) and Giles Fearnley (FirstGroup, UK Bus division)

TicketingSupplementImplementing m-ticketing in Athens, plus ITSO’s General Manager, Steve Wakeland,takes a look at the importance and benefits of smart ticketing

SPONSORED BY:

Efficient cash management is critical to the

success of any operation, but finding the right

technology to optimise the process can be

difficult. Looking across the diverse needs of

the fare collection market, a one-size-fits-all

solution just isn’t possible. Every region – and

even every metro station – has its own set of

unique cash management requirements.

That’s where CPI comes in.From note acceptors and recyclers to a variety

of different coin products, CPI offers the most

comprehensive portfolio of automated

payment systems in the transport industry.

With access to so many options, providers of

automatic fare collection systems have the

flexibility and convenience to obtain complete

cash management solutions – all backed by

CPI’s global team of integration specialists.

Many operators want to both accept and

dispense notes from their machines. In these

applications, there is a strong payback

associated with the efficiencies – and resulting

benefits – generated through closed-loop note

recycling. For instance, the MEI BNR (Bank

Note Recycler) has shown to deliver a positive

ROI in less than one year by reducing the

amount of float tied up in the machine and

increasing the amount of time between cash

collections and interventions.

The BNR is a highly flexible device. Its

modular architecture can be customised and

configured to ensure the right capacity

and intelligent cash flow in a multitude of operat -

ing environments – ensuring CPI customers only

pay for what they need. One possible

configuration features four-denomination

recycling, a 600-note cashbox and an optional

loader cassette to replenish heavily used notes.

When coin products are required, either

alone or as part of a total solution, CPI offers a

wide array of acceptors, hoppers, managers

and recyclers.

The v2 eagle is a versatile 5” coin acceptor,

while its cousin – the v2 colibri – comes in a

3.5” format. Each of these devices employs

best-in-class multi-frequency technology (MFT)

for secure coin validation. Designed for

maximum machine uptime, they offer easy

maintenance and fast firmware upgrades. Plus

they are both also highly configurable to fit

various applications, models, interfaces and

sorter requirements.

The CPI range of coin hoppers is equally

versatile. The Universal Hopper is CPI’s best-

selling coin hopper, with millions installed

worldwide. And, the DES-encrypted Compact

Hopper, offering large capacity in a small foot

print, is the most secure hopper in its class.

It has a fast payout rate for single denomina -

tions in single or stream mode at a rate of up to

eight coins per second from a side, rear

or front exit.

The CASHFLOW 7000 coin manager

combines traditional coin acceptance and

changer functions with diagnostic report-

ing capabilities. It offers the highest coin

capacity in the market, virtually eliminating

exact change situations in busy environ-

ments. Advanced sonar technology is used

to constantly monitor cash flow and report

any deficits so operators can achieve maxi-

mum efficiency.

CPI also has several coin recyclers in its

portfolio. The CR and BCR are equipped with

four to six high-capacity coin hoppers and

feature high-speed bulk coin input, a fast

payout and auto-jam detection and clearance.

Finally, CPI offers PayLink to provide

OEMs with a simple and fast means of inte -

grating different combinations of our coin and

note products into a machine – without having

to spend the time and money to create

customised payment software.

However, CPI is more than just products.

As a global company, we offer the critical

scale and local market expertise to provide

best-in-class service and support wherever

our customers, and their applications, are

located. Our portfolio is accompanied by a

team of cash management experts who ensure

our technology is implemented properly – in a

way that delivers the most value to our

customers and, accordingly, their bottom lines.

Crane PaymentInnovations

ADVERTORIAL

The BNR is a highly

flexible device

The DES-encrypted Compact Hopper

offers large capacity

The v2 eagle is a versatile

5” coin acceptor

INTRODUCTION

EurotransportV O L U M E 1 3 , I S S U E 2 , 2 0 1 5

S U B S C R I B E O N L I N E A T:

www.eurotransportmagazine.com 3

Helping tomake bus themode of choice

SUBSCRIBE FOR FREE...

Bus operators within Europe’s busy cities have daily challenges to meet, all of which must

satisfy their passengers. But it is not as simple as just meeting a passenger’s need for their

bus to turn up on time; there are many other elements that a passenger experiences.

Operators have a challenge to contribute to sustainability and many are now running, or in the

process of rolling-out or ordering, low carbon buses. Operators have also got to be modern

– the challenge here lies in being able to offer the latest smart ticketing and real-time

passenger information technology. Accessibility is a key challenge too. By meeting

these passenger expectations, ridership figures will increase, which will in turn reduce

congestion in our already busy European cities and make bus the mode of choice.

Eurotransport is keen to offer a variety of platforms for the European bus industry to grow

and develop, one of which is with our European Bus Forum event which is back for 2015 and

to be held on 2 July in Manchester, UK. We have a comprehensive Event Preview in this issue,

so please turn to page 39 to find out what it’s all about, who’s involved and of course, why you

should be involved too!

We also have some strong bus-related articles in this issue of Eurotransport, with

FirstGroup’s Managing Director of their UK Bus division, Giles Fearnley, covering how he plans

to improve the business and increase passenger numbers (page 13), plus Mark Yexley,

Operations and Commercial Director for Arriva UK Bus explains how innovation has played a

key role in recent success and set the benchmark for the future (page 18). Also, Mike Weston,

Transport for London’s Director of Buses, explains that buses are the capital’s most popular

form of public transport and that investment in operations is vital for them to keep up with

London’s increasing population (page 23).

Furthermore, over in our Safety and Security Supplement on page 77, Arriva Denmark’s

Strategy Implementation Manager, Anders Lukowski, takes a look at how bus drivers are

included in the development of new processes with regards to road safety and that their

continual training plays a key role so that drivers can become even better at offering Arriva’s

passengers the best travel experience.

As always, if you would like to contribute to a future issue of Eurotransport with

an end-user article or an informative news item, please do not hesitate to contact me

via email at [email protected]. Please also bookmark our website at

www.eurotransportmagazine.com where you can find details of past, current and future

issues, industry news and conference details. We are also driving our Social Media activity on

a daily basis, so please join our groups on LinkedIn, Twitter and Facebook – details are below.

EUROTRANSPORT

Founder: Ian Russell

Managing Director: Josh Russell

Editor: Craig [email protected]

Editorial Assistant: Stephanie Anthonyemail: [email protected]

Editorial Assistant: Sarah Willsemail: [email protected]

Publications Assistant: Caroline Meageremail: [email protected]

Group Sales Director: Tim Deanemail: [email protected]

Sales Director – Rail & Urban Transport Division: Ben Hollidayemail: [email protected]

Senior Sales Manager: Jude Marcelle-Hoffbaueremail: [email protected]

Production Manager: Brian Clokeemail: [email protected]

Front Cover Artwork: Steve Crisp

EDITORIAL BOARD

Thomas KritzerHead of Security & Service Department, Wiener Linienand Chairman of the UITP Security Commission

Mark CartwrightManaging Director, RTIG

Geoff DunmoreIndependent Passenger Transport Consultant

Dr. Fathi TaradaTunnel Safety Industry Expert, Mosen Ltd

Dave Gorshkov CEng FIET, CEO, Digital Grape Business Services Ltd

CONTACTEurotransport: Published by Russell Publishing Ltd, Court Lodge, Hogtrough Hill, Brasted, Kent, TN16 1NU, UK Tel: +44 (0) 1959 563311 Fax: +44 (0) 1959 563123 email: [email protected]

Registered Office as above. Russell Publishing Ltd, is registered as a Limited Company in England, Number 2709148. VAT Number GB 577 8978 47

COPYRIGHTISSN 1478 – 8217 Copyright rests with the publishers. All rights reserved ©2015 Russell Publishing Limited

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Eurotransport can guarantee its circulation is 9,799 (for the 6 issues distributedbetween 1 January 2014 and 31 December 2014). The publication is ABC audited. This is an independent verification that our circulation is genuine.

Eurotransport is published bi-monthly (six issues per annum) in print and digital formats andcirculated on a free-of-charge subscription membership. Eurotransport is available for urbanpublic transport industry professionals and you can subscribe now by visiting:

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EuroTransMag

No responsibility can be accepted by Russell Publishing Limited, the editor, staff orany contributors for action taken as a result of the information and other materialscontained in our publications. Readers should take specific advice when dealingwith specific situations. In addition, the views expressed in our publications by anycontributor are not necessarily those of the editor, staff or Russell Publishing Ltd.As such, our publications are not intended to amount to advice on which relianceshould be placed. We therefore disclaim all liability and responsibility arising fromany reliance placed on such materials by any reader, or by anyone who may beinformed of any of its contents. Published April 2015

Craig WatersEditor

www.eurotransportmagazine.com

Join us on LinkedIn:http://linkd.in/EuroTransMag

Inspiration delivered.

To find out more about Hitachi Rail Europe and our plans for the

future visit us on stand J11 at Railtex

12th – 14th May, Birmingham

3 INTRODUCTIONHelping to make bus the mode of choiceCraig Waters, Editor, Eurotransport

7 FOREWORDImproving service…improvingpassenger experienceLinda McCord, Passenger Manager, Transport Focus

8 NEWS

13 UK PROFILEFirst UK Bus moves forward in the right directionGiles Fearnley, Managing Director, FirstGroup’s UK Bus division

18 UK PROFILEInnovation drives growth strategy for Arriva UK BusMark Yexley, Operations and Commercial Director, Arriva UK Bus

23 UK PROFILEThe case for investment in London’s bus networkMike Weston, Director of Buses, Transport for London

26 UK PROFILEExpanding the Metrolink network Peter Cushing, Metrolink Director, Transport for Greater Manchester

30 UK PROFILEMidland Metro – a catalyst for growth and regenerationPaul Griffiths, Programme Director – Midland MetroExpansion, Centro

34 UK PROFILETransforming Dublin with the Luas Cross City light-railPat O’Donoghue, Director of Design & Construction,Railway Procurement Agency

36 UK PROFILEFull steam ahead for very light-railKhurshid Ahmed, Cabinet Member for Transportation, Dudley Council

39 EVENT PREVIEW:

62 SHOW PREVIEWIntertraffic Istanbul 2015

65 SHOW PREVIEWThe 61st UITP World Congress & Exhibition

74 SHOW PREVIEWCritical Communications World 2015

ICA is a technology-oriented, medium-sized,owner-managed company and is today one ofthe leading suppliers of ticketing systems inGermany. Sophisticated ticketing systems andthe requisite software are its core business. ICA’ssatisfied customers include both urban andmunicipal transport companies, plus new andcreative rail companies. ICA have been

researching, developing and manufacturing in Dortmund since it wasestablished in 1986. They meet their customers’ requirements with theknow-how, the passion and the team spirit of experienced staff inDevelopment, Production and Customer Service. In order to achieveoptimum results, mutual appreciation, trust and transparent processes are ofcritical importance to ICA and their highly motivated staff are eager to takeover responsibilities, both individually and as part of a team. ICA suppliescomplete systems, from a single shop: Consultancy; System Architecture;Design and Construction; Software Development; Production; Training; Life-Cycle Management; and After Sales Support. www.ica.de

Eurotransport Issue 2 2015 is sponsored by:

■ Developments in Helsinki, Stockholm and Malmo■ Sustainable Mobility Supplement■ Great Manchester’s bus priority scheme■ Tackling graffiti crime on public transport

Published June 2015. Don’t miss out on your copy – subscribe today by visiting www.eurotransportmagazine.com

COMING UP IN THE NEXT ISSUE:

50 Recognising the importance andbenefits of smart ticketingSteve Wakeland, General Manager, ITSO Limited

58 Implementing mobile ticketing in AthensJason Angelopoulos – Transport Economist Advisor,Athens Urban Transport Organisation

TICKETING SUPPLEMENT

78 Comparing Platform/Track Protection SystemsGab Parris, Railway Engineering Consultant

82 Arriva Denmark’s proactiveapproach to road safetyAnders Lukowski, Strategy Implementation Manager, Arriva Denmark

SAFETY & SECURITY SUPPLEMENT




CONTENTS

02 July 2015, The University of Manchester

Take the easy way. Our understanding of public transport helps us to make mobility easy. For the users of our systems as well as for passengers. Meanwhile, more than 400 customers worldwide rely on our integrated solutions to support them with their daily tasks

Planning & Dispatching

Ticketing & Fare Management

Operations Control & Real-Time Passenger Information

Analysing & Optimising

and they also benefit from our proven service & maintenance support.

Would you also like to make public transport more attractive, faster and more efficient? Take the easy way and talk to us!

www.initag.com | [email protected]

© iSt

ockp

hoto

Milan | 8 – 10 June 2015

Visit us: Booth 4D130

Listening to passengersto improve services

The BPS is now the recognised measure of bus passenger satisfaction.

Through reliable, credible and collaborative work with the bus industry,

it has become an influential and useful tool. The latest results were

published by Transport Focus in March 2015.

We know that when bus companies and local authorities act on the

findings of the survey it has a direct result for passengers. For example,

First Bus in the West of England Partnership area scored 61% for value

for money – an increase from 33% two years ago. Our survey

underpinned this change and First Bus has said it saw an increase in bus

usage as a result.

We have followed up the results of the survey with over 50 meetings

with local authorities and bus companies across the UK. We discussed

the results, action plans for improvement and how we can help.

There is a wealth of useful data to be explored through BPS. This is

easier now as we have just launched a data explorer that can be found

on our website1.

Bus punctualityPunctuality is still one of the most import journey aspects operators need

to get right. We regularly ask passengers if their buses turn up on time.

We know from our BPS that passengers are consistently less satisfied

with the punctuality of their buses than they are with bus services as a

whole. Improving punctuality is their top priority for improvement.

So we thought it was high time that we talked to the people

responsible for making sure the buses show up when they are supposed

to. Did they know when, where and why their buses were delayed?

What were they doing to tackle the problem?

The project has enhanced our understanding of when, where and

why buses are delayed. The case studies have served to highlight the

challenges of setting timetables to reflect variable patterns of traffic and

patronage and have thrown up a number of recurrent themes, including

traffic and parking, boarding and alighting, inadequate recovery time

and, perhaps most surprisingly, exiting bus stations.

We now plan to take this work out into the field to ensure that key

themes emerging are acted upon.

Beyond the traditional busMillions of people rely on local bus services to get them to work, school,

hospital appointments and shops. Transport Focus wants to know how

changes to rural services are resulting in new alternative services to

conventional bus services.

We are researching what rural passengers and non-users in Suffolk,

Hampshire and Worcestershire think of alternatives known collectively

as demand-responsive transport (DRT). This includes alternatives

such as minibuses provided by community transport organisations and

shared taxis provided by private hire firms.

This research will look into questions such as how successful it has

been from a passenger perspective, and whether it has met demand

and satisfied passengers while saving public money. We will report

later in the year.

Passengers continue to be satisfied with tram servicesNinety per cent of tram passengers are satisfied with their journey

according to this year’s Tram Passenger Survey (TPS), also published in

March 2015. We talked to more than 4,900 tram passengers in Blackpool,

Greater Manchester, the West Midlands, Nottingham, Sheffield and

Edinburgh. The results show continued satisfaction during a year which

saw significant investment across many of the networks surveyed.

Continuing high levels of tram passenger satisfaction demonstrates

what can be done when these survey results are used to identify and

deliver improvements that matter most to passengers. And the

evidence from some areas shows they are doing just that. For example,

the introduction of more new trams in Manchester and the West

Midlands has increased capacity and enhanced the passenger

experience. The right approach can make a big difference. Other

findings include: Passengers continue to view trams as a cost-effective

method of getting around town, with 61% of passengers expressing

satisfaction with value for money; Satisfaction with space to sit or

stand was 73%; and 83% of passengers were satisfied with their

tram’s punctuality.

Reference1. http://data.transportfocus.org.uk/bus/

FOREWORD




What are bus passengers telling us? “Reduce journey time; 30 minutes is tiring.” “Less heavy use of brakes by thedriver…” “Would like a bit more leg room behind the seats…” These are just a few of the thousands of commentswe have gathered during the latest Bus Passenger Survey (BPS), writes Linda McCord, Passenger Manager atTransport Focus.

CONFERENCE ALERTTransport Focus will be supporting Eurotransport’sEuropean Bus Forum 2015 conference in Manchester,UK, on 2 July 2015 which will bring together keydecision-makers from bus operators, manufacturers,local authorities and transport executives to presentand discuss investments, projects and what the sectorneeds to do to move forward.Turn to page 39 in this issue to read our compre -hensive European Bus Forum 2015 preview.Join the debate for what is set to be Eurotransport’sbest and most important bus conference to date.

Register now at:www.europeanbusforum.com


Get daily news updates on www.eurotransportmagazine.com

@EuroTransMag8

NEWS

Alstom will supply five new Citadis trams(pictured) to Bordeaux Métropole, completingthe existing fleet of 100 trams already incirculation on the 79km of track which makesup the network. With a total of 105 tramsordered since the year 2000, Bordeaux willown one of the largest tram fleets in France.

These new Citadis trams, identical to theprevious ones, will be equipped with the APS(ground-level power supply) 44m-long, theywill be able to accommodate between 220 and300 passengers each – the equivalent of overthree buses. The Citadis trams will offer

optimal on-board journey quality, being fullylow-floor, with air conditioning, a videosurveillance system, and audio and visual information. Up to 98% recyclable,Citadis contributes to the preservation of the environment.

The trams will be produced at Alstom’ssites in France: at La Rochelle for the designand assembly, Ornans for the motors, Le Creusot for the bogies, Tarbes for the drive train equipment and Villeurbanne for the on-board electronics.

www.alstom.com

GMV rolls out complex publictransport management system in Szczecin Poland

Providingmaximumoptimisation for transportplanningTransport operators in Colombia, Man -chester and Paris have confirmed their trust of the transport sector in GOALSYSTEMS worldwide

For more than 23 years, Spanish multi-national company GOAL SYSTEMS hasdeveloped the best optimisation softwarefor more efficient transportation planningall over the world. Thanks to advancedalgorithms, shift and route planning anddriver assignment for all types of transport,the highest efficiency and sustainability canbe achieved.

GOAL SYSTEMS’ leadership in the Latin American market is clearly demon-strated with references as important as the 12,000 Transmilenio/SITP buses inColombia planned with our solutions,Grupo ADO’s 6,500 buses in Mexico andRecife’s 3,000 buses in Brazil. In Europe,GOAL SYSTEMS also shows its superi -ority to optimise all operations with clientssuch as Manchester’s Metrolink (UK),Europe’s longest tramway network,achieving a far quicker expansion thanplanned thanks to our tools.

GOAL SYSTEMS is a pioneer in thecreation of specific tools for each sector(bus and subway etc.) and in the continuousdevelopment of the tool’s capacity toperform simulations which has granted thecompany many international awards andthe possibility to carry out ambitiousprojects like planning for Paris’ RER orTurkey’s railways (TCDD), among others.

www.goalsystems.com

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The entire Szczecin fleet – consisting of 440 trams (pictured) and buses – havebeen equipped with validators, mobile ticket-vending machines and a contactlesscard system to increase travelling comfort within the advanced ElectronicTicketing System.

The newly-installed Passenger Counting System makes it possible to adjust the number and frequency of vehicles operating on city routes. Moreover,90 high-quality bus-stop information boards have been installed to informpassengers about the departures of buses and trams and display information aboutspecific vehicle features, for example if it is a low-floor bus.

Public transportation vehicles have also been equipped with a CCTV systemand Multimedia Information System, which displays information and videos inreal-time. The Winter Truck Tracking and Monitoring System keeps track of thewhereabouts of all snow-clearing vehicles.

The ‘Transport On-Demand’ system facilitates transportation for passengersin rural areas. For further information concerning this project contact GMV [email protected] or drop in during the Szczecin Transportation Congress to beheld from 21-22 May 2015.

www.gmv.com

Bordeaux Métropole gets extra Citadis trams

NEWS



@EuroTransMag9

Corethree announce new features tosupport next-generation solutionsTechnology specialists Corethree have ann ouncedtheir most recent round of R&D has launched tomarket, enabling their solutions platform to support the next generation of mobile, pers-onal technology.

The innovative new features provideintegration and content delivery for wearables,delivering content and tickets to Apple Watch andGoogle’s Android Wear.

Intelligent location monitoring and iBeaconfeatures add valuable context to customer’sinteractions, and enhanced data analytics toolsprovide rich insights into activity and engagement.

Richard Kershaw, Corethree’s CTO, comm -

ented: “These new facilities in the Core Engine platform are the next stage on ourroadmap. We’re developing highly personalised,much more human interactions betweencustomers and operators. By working with ourclients to roll these technologies out across variedsectors, the technology will be so integrated intothe fabric of people’s lifestyle that it’ll becomealmost invisible.”

The company is working with transport, food and beverage, retail and parking, joiningconsumers’ movement and activity across vert-ical markets.

www.corethree.net

New Busgets thegreen lightfrom publicOver 75% of people in West Yorkshire(UK) would consider using a bus moreoften if First’s proposed ‘New Bus’ scheme was introduced; this is one of the key findings of First’s recentreport on the results of a publicconsultation on the New Bus for WestYorkshire (NBfWY) proposal.

Together with Wrightbus, First will produce a design illustration of what the new bus aspect of the proposalcould look like, based on the publicspecification preferences revealed in the consultation.

Among the findings, many respon -dents were strongly in favour of thesmartcard aspect of the proposal, notingthat it would contribute to a greatimprovement to journey times. 64% ofrespondents said smartcards would betheir preferred method of payment.

Once a ‘Bus Partnership’ frameworkis in place and there is clarity on West Yorkshire Combined Authority’smedium- to long-term Bus Strategy, Firstwill work with partners to identify apotential corridor for a New Bus forWest Yorkshire pilot operation.

Commenting on the findings of the consultation, First’s Head ofCommercial Paul Turner said: “Theconsultation has shown potential for asubstantial increase in bus use across thecounty. Through engaging with the public of West Yorkshire we havebeen able to better understand theirtransport needs and concerns and wewould like to thank all of those who tookpart in the consultation and providedtheir feedback. Working with ourpartners, we will use the results to informfuture bus design.”

The NBfWY proposal is a packageof measures designed to achieve radical a transformation to bus servicesin West Yorkshire. This includes theintroduction of new, iconic vehicles(similar in concept to the ‘NewRoutemaster’ used in London), smartticketing and aligning investment withinfrastructure improve ments through theWest Yorkshire Transport fund to tacklecongestion hotspots.

The new bus features up to threeentry and exit points, two staircases, andsmart ticketing touchpads, all designedto increase efficiency and speed-up busjourneys by reducing the time spentboarding and alighting.

www.firstgroup.com

Ireland’s Transport Minister Paschal Donohoerecently congratulated the National TransportAuthority (NTA) and members of its Leap Card team for achieving a significant mile-stone – reaching the 1,000,000 point in Leap Card sales.

Since its launch in December 2011, theLeap Card (pictured) has become a staple inmany people’s lives, using it to save 20% onpublic transport journeys in Dublin, Galway,Cork and Limerick.

Of the million cards sold to date, some600,000 are adult cards, a further 260,000 arestudent cards, 80,000 are child cards and 60,000 are visitor cards. In the Greater Dublin Area, some 60% of public transportjourneys are now paid for using Leap; thescheme overall has reached a monthly turnoverof €15.4 million per month (March 2015) – orover €263 million since its launch.

Minister Donohoe said: “As the scheme isfurther rolled-out across the coming years andas it is further developed to encourage greateruse, these figures are set to grow and grow.Where it is in use, Irish commuters have reallytaken to the Leap, not just for the savings it

gives them, which are substantial, but for theconvenience it offers in banishing to the past the search for change for the bus or train. I amdelighted to see success of this scale for theLeap Card after a relatively short time and wisheveryone in the NTA’s team every success withit into the future.”

Anne Graham, Chief Executive of the NTA said: “We are delighted with the strongprogress the Leap Card has made since itslaunch. And it’s not just a Dublin scheme, theLeap Card is now accepted on Bus Éireann andIarnród Éireann services in Cork and on Bus Éireann services in Galway and Limerick,with a roll-out to Waterford planned in thecoming months. In addition, the strong take-upof the child card shows that, from a young age,people are integrating public transport use into their day-to-day lives. This factor,combined with ready access to up-to-the minutereal-time transport information on smart-phone apps and on-street, means that people are now growing up in Ireland with more trust and confidence in the public transport systemthan ever.”

www.nationaltransport.ie

Leap Card passes the one million mark

NEWS



@EuroTransMag10

www.openskydata.com

Are you making the most of existing Data?

The relevance and value of data analytics for bus

and rail operators has never been so apparent. AVL

feeds collect fleet information to track when buses

arrive and typically, this information is used to

generate RTPI predictions. opensky Data Systems

developed one of Europe’s first multi-modal RTPI

apps, ‘Real Time Ireland’, for the Irish National

Transport Authority. However, opensky recognises

the potential to unlock the latent value within these

existing feeds.

There are several data sources to consider:

Passenger counters on buses provide occupancy

rates, but social media and app usage measure

passenger behaviour and satisfaction. To truly

augment the value of analytics, a holistic analysis

of data sources is required such as the utilization of

publicly available datasets like weather reports and

traffic/accident statistics.

Data analytics serves as a powerful tool for

fleet performance and profitability measurement.

Pinch-Point and geospatial analysis can enable

operators to understand the factors affecting

different routes and how to best resolve delays by

changing bus times slightly to avoid the heaviest

stretches of traffic etc.

Understanding data feeds and the way that

they interact enables operators to optimise their

resources. Data can enable operators to understand

their passengers and predict their behaviour.

Modern analytical tools, combined with the power

of big data technologies, give us a window in to

this data and, using tools like Azure ML, we can

turn data insight in to real-time operational

intelligence, enabling operators to model and react

to situations in real-time.

opensky offers commercial operators a

comprehensive suite of data analytics tools and has

recently won a place in the Database and Design

lot for Transport for London’s ‘Professional

Services’ Framework.

For further information,

please visit www.openskydata.com

or email [email protected]

to speak with one of our specialists.

Upper-deck seat indicatortechnology to benefitLondon’s bus passengersTransport for London (TfL) has recently announced that it has expanded

its upper-deck seat indicator trial to a whole bus route in partnership with

leading UK mobile digital recording technology company Timespace.

Bus passengers travelling on route 59 will now benefit from new

technology which analyses information from the on-board CCTV system

and displays seat availability on the upper-deck on a screen at the base of

the stairs (pictured). It enables passengers to make an informed choice on

whether to use the upper-deck and may reduce crowding on the lower-

deck of the bus.

This new technology is aimed at increasing utilisation of the whole

bus and to make passengers journeys more comfortable by encouraging

them to go upstairs, rather than standing on the lower-deck, which at the

busiest times can prevent other passengers from boarding. Route 59 has

been identified as a busy route where crowding can be an issue making it

an ideal test route for this trial.

By expanding the technology trial to a whole bus route, TfL will

be able to better understand how this kind of information helps

passengers and will also generate more statistically valid data to enable a

true benefit analysis.

Simon Reed, TfL’s Head of Technical Services Group, said: “We

want passengers to benefit from the most cutting-edge technology –

making their journeys easier and more comfortable. This project builds on

a single vehicle trial conducted in 2014 and should provide a practical,

clear benefit with clear information at the point of boarding. As we expand

this trial we will be able to learn more about how it will work on a large-

scale and what kind of impact it will have on our passenger’s experience.”

www.tfl.gov.uk

Further Reading:Turn to page 23 in this issue to read an article from TfL’s Director of BusesMike Weston who outlines the case for investment in London’s bus network.TfL will be taking part in Eurotransport’sEuropean Bus Forum 2015 – turnto page 39 to find out more.

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@EuroTransMag11

NEWS

EVENTS

If you have a diary event you wish to publicise, send details to Martine Shirtcliff at:

[email protected]

Critical CommunicationsWorld 2015Date: 19 – 21 May 2015Location: Barcelona, Spaine: [email protected]: www.criticalcommunicationsworld.com

VEHITS 2015Date: 20 – 22 May 2015Location: Lisbon, Portugale: [email protected]: www.vehits.org

Intertraffic Istanbul 2015Date: 27 – 29 May 2015Location: Istanbul, Turkeyt: +31 (0) 20 549 12 12website: www.intertraffic.com/intertraffic-tr

The 61st UITP WorldCongress & ExhibitionDate: 8 – 10 June 2-15Location: Milan, Italye: [email protected]: www.uitpmilan2015.org

IFSEC 2015Date: 16 – 18 June 2015Location: ExCel, UKt: +44 (0) 20 7921 5000w: www.ifsec.co.uk

European Bus Forum 2015Date: 2 July 2015Location: Manchester, UKt: +44 (0) 1959 563 311e: [email protected]: www.europeanbusforum.com

Real-Time PassengerInformation 2015 co-locatedwith Smart Ticketing &Payments 2015Date: 24 November 2015Location: London, UKt: +44 (0) 1959 563 311e: [email protected]

VBK and AVGorder 25 CitylinkNET 2012 light-rail vehiclesVossloh Kiepe GmbH and Vossloh Rail Vehicleshave received an order for 25 Citylink NET 2012light-rail vehicles from VerkehrsbetriebeKarlsruhe GmbH (VBK) and Albtal-Verkehrs-Gesellschaft (AVG).

Public transport operators VBK and AVGplaced an order for 25 light-rail vehicles of thenew low-floor type back in 2011, a second orderhas now been agreed for supply of a further 25 Citylink NET 2012 vehicles.

The Citylink NET 2012 is a barrier-freelight-rail vehicle which can be operated on alltram lines of the VBK network in the city ofKarlsruhe (Germany) and its surroundingsuburbs. The vehicle will also operate on the S1 and S11 rail lines between Hochstetten andBad Herrenalb/Ittersbach. The first vehicles from the original order were put into operation in October2014 (pictured).

The current order was tailor-made to cope with the Karlsruhe infrastructure and its regional linesproviding access to passengers with restricted mobility across the network.

The Citylink vehicles are equipped with Vossloh Kiepe’s advanced electric technology. The driveof the light-rail vehicle is equipped with four IGBT direct pulse inverters. To fulfil the highrequirements for redundancy, each of the four three-phase asynchronous motors is supplied by aseparate converter. The total motor output of 500 kW, which is installed in two adequate motor bogies,provides good acceleration and service braking values. Vossloh Kiepe delivers the complete tractionequipment, the vehicle control system, the on-board power supply system, the air conditioning systemfor the passenger compartment and the driver’s cab, the train protection system and the passengerinformation system as well as the CCTV.

www.vossloh-kiepe.com

Free Wi-Fi rolls out on all Metrolink tramsGreater Manchester’s ambition to become atop 20 worldwide digital city region has takena major step forward with the rollout of free,superfast Wi-Fi to Metrolink trams.

The £1.7 million scheme means thatMetrolink customers can now surf the web for free on all 96 trams, which join the 20 buses running the free city centreMetroshuttle service.

The move is part of an innovative £7.25 million scheme being run byManchester City Council, Salford CityCouncil and Transport for Greater Manchester(TfGM) – with funding from Broadband

Delivery UK (BDUK), part of the Departmentfor Culture, Media and Sport.

Councillor Andrew Fender, Chair of theTfGM Committee (pictured), said: “Metrolinkis not only the largest light-rail network in theUK, but now also the first light railway inEngland to become fully Wi-Fi capable,symbolising the region’s digital ambitions.With over 30 million passenger trips made onMetrolink every year, this will help hundredsof thousands of people make the best use oftheir travel time with quick and simple accessto free Wi-Fi.”

www.metrolink.co.uk/wifi

UK PROFILE




First UK Bus moves forward in the right directionManaging Director of FirstGroup’s UK Bus division, Giles Fearnley, tells Eurotransport how his plan to improvethe business and increase passenger numbers is working…

I raised a few eyebrows in the industry when I joined First in 2011. Many

had written First off, its reputation at rock bottom, starved of

investment with a culture of cuts and price hikes. Actually the decision

to join First was an easy one. Firstly, the potential of First Bus is almost

limitless and I always suspected that eventually someone would lead a

successful transformation. Secondly, I knew First had some terrific

people. The commitment and talent of my colleagues at First is

fantastic. Their dedication to the business and the lengths they will

go to improve bus services for customers is extraordinarily remarkable

and, for me as a prospective new employee at First back in 2011,

completely compelling.

Over the course of the last four years we’ve looked at every single

aspect of the organisation. Our investment programme, engineering,

customer service, driver training, ticketing, stakeholder relations, our

culture, and so on. We’re leaving no stone unturned. I’m very proud of

the progress that we have made, but the job is far from complete, we

have lots still to do and lots of goals to achieve.

Our overarching strategy is a simple one based on a very

straightforward premise – improving bus services will attract greater

volumes of customers. Underpinning the strategy was our ‘Better Journeys

for Life’ customer promise. We recognised that we need to give customers

greater incentives and better journeys in order to travel with us.

Our first task was to ensure we were doing the basics. Running to a

published timetable is absolutely fundamental to the success of any

public transport operator. Across all of our depots we’ve introduced

various programmes all designed to ensure that the punctuality and

reliability of our services improves. The results have been really pleasing

– breakdowns, defects, lost mileage have all significantly rallied

contributing to some dramatic performance improvements.

Investment in new vehicles is pivotal. We know that customers

prefer to travel in modern, comfortable, fit for purpose buses.

That’s why in just four years we’ve invested £310 million on more than

2,000 vehicles, replacing almost a third of our fleet. And as I write we are

close to confirming another significant order for new vehicles for

delivery in 2015/16. I’m particularly proud that with our partners,

WrightGroup, we helped bring to market one of the world’s most fuel

efficient buses, the micro-hybrid, which we are now successfully

operating across the country.

Travelling on our buses is more comfortable and enjoyable. All our

new vehicles are fitted with free on-board Wi-Fi, which enables

customers to keep connected whilst on the move. It has been extremely

popular and is a key tool in encouraging people to use the bus.

All our new buses are also fitted with leather seats, extra grab rails and

more space for wheelchair users and customers with buggies.

We recognise just how important it is that bus services are

accessible for all customers – indeed we are leading the industry in

improving bus travel for disabled customers. We are working with

Disability Action Alliance, RNIB, the Alzheimer’s Society and other

disability groups to understand how we can provide better services.

In 2014 we became the first bus operator to sign the RNIB’s bus

charter. Each of our 13,500 drivers is receiving training so that they

better understand some of the obstacles people with sight issues

overcome when using the bus.

We also work closely with the Alzheimer’s Society and have

implemented a module to our driver training programme so that our

front-line staff can provide assistance, if needed, to customers who have

dementia. And, we’ve worked with Disability Action Alliance and

Age UK and introduced ‘Safe Journey

Cards’, which discreetly allow customers to

let drivers know if they need extra help or

assistance on their journeys. The cards

indicate, for example, that a customer may

need extra time to find a seat, is hard of

hearing, or may need help in identifying

their correct stop. Such has been their

success that Safe Journey Cards have been

adopted by the bus industry in general.

Technology too has a huge role to play

in making services more accessible. I’m

very excited about a trial that’s ongoing

with our partners CPT and Arriva which could revolutionise bus travel

for blind and visually impaired passengers. The ‘BUSFORUS’ app is

being trialled in West Yorkshire and provides users with real-time audio

and visual alert notifications, direct to the handset. It means passengers

know exactly where they are on a journey and at which stop to get off.

We have very high hopes for it.

One of the most important strands to our improvement strategy is

ticketing. Whilst I think there will always be a place for cash transactions,

there can be no escaping our customer’s enthusiasm for alternatives.

The introduction of m-Ticketing across all our businesses has been a

huge success. It allows customers to pay for bus travel via their mobile

phone via the First Bus Mobile Ticket app. Customers simply need to

show the driver their ticket displayed on their mobile phone screens.

It’s been tremendously popular as customers recognise the benefits of

not having to provide the correct change, worry about losing their

tickets and ensure they buy the ticket that best suits their travel

patterns. For us, the benefits are also huge – it’s helping attract new

customers, is speeding up boarding times and is changing the

relationship between ourselves and the customer. A passenger paying

cash will remain largely anonymous to us, but m-Ticketing allows

interaction and two way communication. Roll out of m-Ticketing

was completed in November 2014 and already we are selling around

45,000 m-Tickets a month.

Meanwhile, we’ve launched smartcard ticketing schemes with

partners in Bristol, West Yorkshire and in the Solent. In addition, in

UK PROFILE



www.eurotransportmagazine.com14

CONFERENCE SPEAKER ALERTGiles Fearnley will be participating inEurotransport’s European Bus Forum2015 conference in Manchester, UK,on 2 July 2015 which will bringtogether key decision-makers from bus operators, manufacturers, localauthorities and transport executives to

present and discuss investments, projects and whatthe sector needs to do to move forward.

Turn to page 39 in this issue to read our compre -hensive European Bus Forum 2015 preview.

Join the debate for what is set to be Eurotransport’sbest and most important bus conference to date.


First UK Bus are committed to investing in new vehicles to improve the passenger experience

We recognised that we need to give

customers greaterincentives and betterjourneys in order to

travel with us

partnership with other bus operators we are working hard behind the

scenes to introduce smart ticketing across England’s largest regions.

We’ve also recognised the fundamental role that our front line

colleagues have in improving our business. A warm smile, a ‘how are you’

or a ‘take care’ – in essence a welcoming friendly driver will lead to better

journeys, improved customer satisfaction and ultimately more

passengers. I’ve lost count of the number of times a customer has told

me that their driver made their day, simply by being friendly. We’ve

invested in a new driver training programme, which has been awarded

the highly prestigious City and Guilds accreditation, and roll out across

our businesses begins in the next few weeks. Of course its emphasis

remains on safety, however, there is a far greater focus placed on a

driver’s customer service skills. Indeed across many of our businesses our

recruitment ads are not looking for candidates with PCV licences, we are

looking for customer service agents! That customer service focus reflects

our entire organisation, including our back office support. Absolutely

every decision is taken with the customer at the forefront.

Pricing too is crucial to attracting customers. Many of our local

businesses have reduced fares contributing massively to increases in

passenger volumes. In Bristol for instance we launched our ‘fairer fares’

consultation which gave customers and the general public an

opportunity to tell us what they thought. We listened, made some

changes and as a result, one year later passenger volumes are up by

more than 17%.

UK PROFILE



Corethree behind successful First Group m-ticketingUK smart technology specialists Corethree are the team behind the highlysuccessful First Group UK Bus m-ticket application. Corethree has beeninstrumental in the rapid growth of m-ticketing in the UK. The powerfulsolution includes a photo ID feature for increased security, alongsideverification of university and business email addresses to protect high-valueand concessionary tickets.

Corethree has also pioneered dynamic pricing and purchase delega-tion for mobile ticketing, allowing users to buy tickets on behalf of others, pushing them to the recipient’s smartphone. Powerful Big Data tools give operators live and historic usage reporting to gain invaluablemarket insights.

Corethree CEO Ashley Murdoch commented: “We worked closely withFirst to achieve a fast and wide-reaching rollout to multiple regions. We continue to see excellent growth and are concentrating on further highlyinnovative features, as First provide an evolving, engaging experience for their passengers.”

www.corethree.net

First UK Bus has identified that ticketing is one of the most important

strands to their improvement strategy

We’ve also recognised just how critical good partnerships are to our

businesses. The secret in unlocking the full potential of the bus is

through powerful partnerships. I believe through the work of operators,

CPT, Greener Journeys and others its only now that local authorities and

politicians are becoming aware just how fundamental buses are to

successful local economies. Sixty per cent of all public transport

journeys are undertaken by bus, more than three times the number of

rail passenger journeys. And 29% of all city centre spending is by bus

users with an average spend of £54 per trip. We’re forging ever closer

relationships with key stakeholders, in particular local authority

partners, across our networks. Perhaps the most successful and high

profile UK partnership is in Sheffield. First and Stagecoach together

with South York shire’s Integrated Transport Authority, its Passenger

Transport Executive and Sheffield City Council joined forces in 2012 and

in partnership delivered a single, stable network with co-ordinated

time tables, backed by significant investment in vehicles, bus stops,

routes and traffic management. As a result fare paying passengers

increased by almost 10% in the first 18 months and car traffic has

reduced by 2%.

We’ve plenty still to achieve across all aspects of our business.

However, the plan is working. In our trading statement issued to the

stock market on 1 April 2015, we announced passenger volumes are

likely to increase by 1.1% this year. That’s a fantastic achievement

especially when you consider that many of our businesses operate in

areas yet to really experience economic recoveries.

The recent ‘Bus Passenger Survey’ results, the industry’s passenger

satisfaction barometer, gave me added confidence that our plan is

working; 86% of First Bus passengers said they were ‘very’ or ‘fairly

satisfied’, equalling our record. We also recorded a 17% increase over

two years for satisfaction for value for money. Our own passenger

satisfaction monitoring points to a similarly improved performance.

Four years after starting my career at First, I’m hugely proud of the

progress we’ve made. Our achievements reflect the incredible

commitment and talent of my colleagues – they have driven the

changes and implemented the improvements required to turn our

organisation around. We’ve much to accomplish and there will

inevitably be pitfalls ahead, there always are, but I’m satisfied that

First Bus is not just on the right road, our foot is now firmly on

the accelerator.

UK PROFILE




www.snapper.co.nz

Do you have a problem with queues every Monday,

or the first of every month, where cardholders need

to reload their smartcard before they can travel?

If the answer is yes, it might be time to consider

alternative methods, such as Mobile Reload.

Snapper Services have developed award

winning Reload Solutions that enhance the travel

experience for transport scheme customers.

Snapper has a unique view of the needs of the

customer, as we have been operating a public

transport scheme in Wellington, NZ since 2008.

As such, our solutions are all proven and working

in-market, at scale.

Mobile Reload is a white label application so

you can leverage the investment already made in

your smartcard branding. At the backend, Snapper

creates an interface that allows the app to comm -

unicate with your schemes existing smartcard

(via NFC). This enables cardholders to view

their balance, transaction history, and top-up their

balance – instantly.

The benefits are compelling. By engaging with

Snapper to develop Reload Solutions, you can

provide cardholders with an improved reload

experience that is instant and convenient. You can

also benefit from a reduced cost of operations by

leveraging the technology cardholders already have

in their hands – their mobile phone.

If you don’t currently have a mobile strategy,

but you do have a need for improving the

reload experience for your customers, the time to

develop one is now. Snapper would love to talk

to you about your current situation. Contact us at

services.snapper.co.nz

Award-winning Reload Solutions

In 1991 Giles Fearnley led the management buy-out ofBlazefield Holdings which operated bus networksprincipally across Yorkshire and Lancashire, UK. He remained as Chief Executive for two years followingthe Group’s sale to Transdev plc in 2006. In the mid-90s,Giles took a ‘sabbatical’ into the rail industry and was oneof the founders of Prism Rail PLC, which came to operatefour passenger rail franchises in the UK. He was appointed

its Chief Executive in 1997 and led the Group prior to its sale in 2000 toNational Express. Most recently he served as Chairman of Grand Central,the open access rail operator prior to its sale to DB in 2011. Until January2011 Giles was Chairman of the Confederation of Passenger Transport,having also been a past President of the organisation. He is also pastChairman of the Association of Train Operating Companies. He formerlychaired Journey Solutions, the bus and rail industry initiative to promoteintegration and also chairs Greener Journeys, the UK bus and coachindustry’s campaign to promote modal shift from cars to buses and coaches.Giles joined FirstGroup in February 2011 as its Managing Directorresponsible for their UK Bus division.

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Co-innovation, leading the way to more efficient transport for all.

Innovation drivesgrowth strategy forArriva UK Bus

Keeping mobile We are proud to have pioneered mobile technology within the bus

industry, becoming the first bus company to launch a national mobile

ticket app back in 2009, with more than 20 million journeys made since,

but we recognise that both technology and our customer’s

expectations of it change rapidly. As such, remaining on top of what

technology can achieve, and how we can integrate it into our business

is key to delivering a multitude of efficiencies for our business.

For us, any technology which will engage with our customers and

make bus usage easier and more accessible for them is worth exploring.

The mobile travel app that we launched last year, for example, was our

way of taking the hassle and angst out of bus travel, by putting all route,

service and timetable information directly at the fingertips of our

customers. The live maps and real-time information (RTI) are designed

to enable bus users to plan their journeys more effectively, and give

them back valuable ‘me-time’ by keeping them informed. And it works.

We’ve now had well over half a million downloads, with two thirds of

users accessing the information regularly, meaning that many of our

customers are now enjoying easier, more efficient travel. The question

now is: how can we continue to build on this? Incorporating single A to B

Driven by a desire to challenge perception of bus travel and deliver smoother customer journeys, Arriva UK Busis committed to growing its market share by remaining innovative in its approach to business. From theconception of the customer-feedback inspired premium Sapphire brand, to the launch of the bus industry’s firstfully-national travel app featuring real-time information, Arriva is not afraid to push boundaries to stay ahead ofthe curve. It’s a truly multi-faceted strategy which has already proved advantageous not only for Arriva’s bottomline, but for customers and staff alike. Here, Mark Yexley, Operations and Commercial Director for Arriva UK Bus,discusses how innovation has informed the success of operations at Arriva and set the benchmark for the future.

UK PROFILE




UK PROFILE




fares will almost certainly be the first stage

of evolution for the app, but there are a number of

other possibilities too – if it benefits our customers,

we’ll consider it.

Social inclusion is incredibly important for us and

maximising the capabilities of technology affords us

the flexibility to engage with our customers in the

way that best suits them. For example, our revamped

m-ticket which became available in early-2015 works

for the more mobile-savvy generation who want ease

and convenience when buying tickets without the

hassle of searching for change, or carrying around a

travel pass. It offers a much more streamlined

purchasing, activation and usage process than our

previous m-ticket, with a modern styling and user

interface, but is by no means at the end of the road in

terms of what can be achieved with it. We’re already

in talks to progress account-based auto redemption,

effectively taking the driver out of the equation, and

taking us one step closer to a cashless system.

But then there are those who are still a little distrusting of the

security of m-commerce and prefer to buy online then have a pass

either delivered to their door or pushed to mobile. We appreciate that

this is the case, so are constantly looking to develop cleaner, easier,

methods of online purchase, with less click-throughs, to help tackle

basket abandonment. We’d of course much prefer either of these

methods of payment, as collating the purchase data helps inform our

customer profiling, which in turn makes us more aware of areas for

development, and ensures we send targeted communications to our

customers to ensure relevancy. But the matter of payment is still very

much a ‘horses for courses’ issue. We are as keen not to discriminate

against those wanting paying cash on-board, but perhaps help to make

their lives easier by developing a full remit of tools which might facilitate

behavioural change.

Smartcards are the most logical next-step, as it very much fills the

gap in the market for cashless payment without taking cash-payers too

far out of their comfort zone by pushing them online or to mobile.

All our ticket machines are already

smartcard-enabled and it is a technology

that has already been successfully

implemented in specific UK towns and

cities, so there is no reason we won’t have

several more commercial schemes up and

running during 2015, be it Arriva only, or

multi-operator, putting us firmly in the

driving seat for strengthening payment

provisions for our customers through

innovative use of technology.

Going greenWe are asked frequently ‘what is Arriva UK

Bus doing to help the environment?’

People make millions of journeys each

year by bus, which is inherently good

for the environment, not to mention making best use of scarce space

on the roads, but we need to ensure we are doing everything we can to

green the fleet and make the process more efficient.

We need 170 million litres of diesel each year for our 5,500 buses

and, unsurprisingly, we have concentrated on shrinking that figure both

to reduce our carbon footprint and to save money. This then guarantees

that our initiatives are not just one-off gimmicks, but have become part

of our routine permanently.

It starts with seeking out the most fuel efficient buses we can.

We are happy to pay a higher price for bus types which will give us

greater fuel savings over the years we own them, compared with others

which might be cheaper to buy originally. We have worked closely with

the manufacturers in helping them to develop fuel efficient buses and,

most recently, we have paid extra for fuel efficiency technology to be

Innovative technology is what drives Arriva forward

We are proud to have pioneeredmobile technology

within the busindustry, becoming

the first buscompany to launch

a national mobile ticket app

back in 2009

CONFERENCE SPEAKER ALERTMark Yexley will be participating inEurotransport’s European Bus Forum2015 conference in Manchester, UK,on 2 July 2015 which will bringtogether key decision-makers from busoperators, manufacturers, local auth -orities and transport executives to

present and discuss investments, projects and whatthe sector needs to do to move forward.




fitted to all the new single-deck buses we have put into the fleet. These

work by either having special gearboxes which are designed to

minimise fuel consumption, or have a micro-hybrid kit fitted which

harvests the energy generated by braking and then feeds it back into

powering up the heaters, windscreen wipers and lights of the bus. In

addition we have begun fitting all our new buses with start/stop

technology – all of which adds up to some

astoundingly good consumption figures.

Alongside this, we have invested

approximately £22.2 million in the

implementation of green-fuelled vehicles

across the UK, with an additional

£4.5 million funding provided by the

Department for Transport’s Green Bus

Fund. This has facilitated 24 buses which

run on gas created by rotting vegetable

and crop waste going into operation in

Darlington and Runcorn – which has

yielded a 20% reduction in running costs

for the route. The investment also aided

the introduction over 250 Hybrid vehicles

nationally. These vehicles take power from dual sources, e.g., diesel

engines and electric motors – which can work independently or

together – saving fuel, removing emissions and reducing noise.

However, it increasingly looks as if an all-electric powered bus will be

the most practical answer to the air quality of cities in the future, and to

that end, we are part of a consortium running eight all-electric buses in

Milton Keynes, using the same technology used to recharge tooth

brushes – inductive charging – to keep the buses powered throughout

the whole day. This trial is set to run for five years and marks a big advance

in making all electric buses a practical proposition if they can work for

24 hours a day without needing to return to the depot to be recharged.

The trial alone will take 600 tonnes of CO2 out of the atmosphere.

We have not ignored the energy consumption of our numerous

depots and offices either, having just completed a project costing

£1.4 million to not only change all the lighting to the most modern

energy efficient standards, but to also install special meters which

record the consumption of water, electricity and gas. This gives us the

ability to see spikes in usage which may be a leaking pipe or simply

energy being used wastefully. We back this up with campaigns to

encourage employees to avoid waste, and since doing so, we have seen

a 35% reduction in consumption which equates to 7.5 million tonnes

of CO2 each year.

Our approach includes our drivers too – training against heavy-

footed accelerating and braking. Since 2009, our buses have been

fitted with a system called Ecomanger which displays coloured lights to

the driver to show whether excessive amounts of fuel are being burnt.

From 2016 this will be replaced by a system called Econocruise

which will do this automatically. All this work fits with the overarching

ambition on the part of Deutsche Bahn, to be an eco-champion by

2020. And it is all very necessary given the cost of fuel and energy and

the responsibility we all have to protect the environment.

Empowering people While there is no ‘I’ in ‘team’, there is in ‘individual’, and in a business

our size, it is the power of these individuals that ensures the overall team

is able to function as one successful, effective unit – delivering

excellence for both the business and our customers.

Our employees are our most important asset. In the UK, we employ

around 26,000 people – three quarters of which are employees of Arriva

UK PROFILE

For us, anytechnology which

will engage with our customers and

make bus usageeasier and more

accessible for themis worth exploring

UK PROFILE




UK Bus. It is important therefore, that every person

who works for Arriva feels appreciated for their own

unique value and understands how they personally

help the business deliver on its objectives as a whole.

But how do you keep your employees motivated

and engaged enough to deliver high levels of service

whilst maintaining revenue, and driving growth? The

answer, of course, is to remain innovative in our

communications approach.

The first thing is to ensure our people feel that

their opinions are listened to and acted upon if viable.

As such, every two years Arriva runs a group-wide

survey to benchmark employee satisfaction across a

range of measures. Surveys can be notoriously hard to

engage employees with, but we have worked hard

to ensure that this isn’t the case.

In 2014, for example, Arriva participated in a DB-wide survey that

aims to ask all 300,000 of the group’s employees around the world.

This was done to ensure the UK teams were able to understand and

appreciate their place within DB’s global network. To spread the word

and motivate people to participate, in each depot location, survey

champions were appointed to extoll the benefits of participation.

Sessions were run in Reading, Birmingham and York where our

champions were able to test out the survey, share their comments, and

ideas as to how to engage their colleagues in its completion. It also

offered the HR team the chance to dispel some of the myths around

where the results of the survey would end up.

It proved to be positive experience – the champions left fired up

and assured that things would progress as long as they were discussed

openly. But of course, employee engagement isn’t a one way street.

And in order for our employees to feedback effectively, we need to

ensure they are kept informed too, only then will they be aware of how

their actions can affect the wider business.

To tackle this, we developed ‘The Big Picture’ which every

employee took part in. This was an interactive session that enabled our

people to discuss how our long-term business objectives and plans

were being delivered, and explained the shorter-term challenges facing

the business, the financial realities and how we were adjusting to the

economic conditions.

It was designed to engage employees with these challenges in a

fun, compelling and participative manner, offering the opportunity for

conversation in mixed groups helped people make sense of the

changes needed in the business and provide shared goals as a focal

point for discussions.

This different, innovative and ambitious approach has provided Arriva

with a platform for growth to the benefit of our employees and customers.

Following the Big Picture sessions, our employee survey showed that the

percentage of employees who were aware of what the company wanted

to achieve in the next 12 months increased to 67%, an increase of 34%.

Additionally, employee survey results showed 84% of employees

understood how their work contributed to the company’s goals.

Three years on and our strategy has evolved, so to continue to keep

our employees informed of our changing goals, we launched our

second interactive Big Picture tool. The latest phase aims to emphasise

not only the group’s five core values, but the wider scale of the group

now that it is part of DB. To help ensure these messages were effectively

disseminated, we began in early-2014, rolling-out the programme,

where employees work in teams to create Big Picture 2 – a giant jigsaw

puzzle designed to make people really think.

Big Picture 2 doesn’t shy away from the harder messages – in

essence, it’s the sum of the smaller parts, from finance, through

marketing, and into operations, making all

of our employees aware of the big part that

they play in the success of the business.

We created it because our individuals

matter to our business, and we need to

show them just how much.

Future firstThe UK Bus industry has long been criticised

for depending on a declining market.

Diminishing customer perception about bus

travel has proved testing for service

providers keen to recoup patronage and

reinforce positive messaging focused on

customer service. In order to reverse this

trend, we have turned our strategic efforts across the board towards

greater innovation – from marketing and recruitment, right through to

procurement and technology. It’s a holistic approach, and with it

we are able to strengthen and grow every area of the business in a

sustainable and reasoned manner – making better, more informed

decisions. This takes continuous creativity which can be a challenge, but

with the spirit of innovation at the heart of our growth strategy, it is a

challenge we face head on.

Of course, these elements of our business are just a taster of how

innovation is driving our business forward.

Mark Yexley started his career in the bus industry in 1979as a graduate trainee, working through the ranks as aGarage Operating Manager, Area Traffic Manager andOperations Manager. He was appointed Operations and Commercial Director of Arriva UK Bus in 2010 and isresponsible for delivering the commercial and marketingstrategies, ensuring the viability and growth of busnetworks across the UK as well as overseeing customer

relations. Mark is also responsible for ensuring optimum operatingefficiency through effective management and use of technology, to providesafe, timely and attractive services.

Arriva operates all-electric buses in Milton Keynes (UK)

...we have invested

approximately £22.2 million in the

implementation of green-fuelledvehicles across

the UK

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www.camirafabrics.com

Buses open up every corner of the city, supporting London’s role as the

engine-room of the UK economy. As the only public transport service

operating throughout the entire city, bus users reflect London’s diversity

and the network’s position as a system for everyone – they are the most

flexible form of public transport.

In addition, the Capital’s buses are getting greener, with around

1,300 diesel-electric hybrid buses currently in passenger service with

this figure set to exceed 1,700 by 2016.

We currently have eight electric buses in our fleet. This number will

increase to 15 towards the end of 2015 with the launch of the Capital’s

first all-electric bus route – the 312 running between Norwood Junction

and South Croydon – that will operate with Optare MetroCity single-

deck buses. Passengers on the route will experience much lower noise

and vibration levels compared to diesel vehicles, with the bus operating

company benefiting from lower maintenance and running costs.

By 2020 more than 300 pure electric buses will be in passenger service

across the Capital.

The trialling of electric buses paves the way for the Ultra Low

Emission Zone (ULEZ) in central London in 2020, which will require all of

Transport for London’s (TfL’s) single-deck buses operating in this area to

be zero emission at point of use and all double-deck buses to be hybrid.

Zero emission hydrogen buses already operate in central London and

we have completed the retrofitting of more than 1,000 of the oldest

buses in the fleet with enhanced exhaust systems (Selective Catalytic

Reduction) that reduce nitrogen oxide emissions by up to 88%.

This retrofit programme is continuing with a further 800 buses in the

fleet being fitted with this equipment. In addition, we will trial range

extending hybrid buses during 2016 that utilise inductive charging

technology and have also accelerated the introduction of ultra-low

emission Euro VI buses with more than 500 now in service.

There are now more than 400 New Routemaster buses operating

across 11 bus routes. These buses are the first in more than 50 years to

be designed specifically for the Capital and utilise the latest hybrid

UK PROFILE




Buses are not just an iconic symbol of London; they are its most popular form of public transport. More than 2.4 billion bus journeys are made each year, meaning half of all bus journeys made in England take place in theCapital. As Transport for London’s Director of Buses Mike Weston explains, London’s population is growing fasterthan any other European city and investment in the city bus network is incredibly vital to keep pace.

The case for investmentin London’s bus network

By 2020 more than 300 pure electric buses will be in passenger service

across London

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technology – delivering reduced emissions and a

significantly improved passenger experience.

All New Routemaster buses now entering passenger

service are fitted with the latest Euro VI engines and

by May 2016, 800 of these cutting-edge vehicles

will serve the city.

Our arrivals boards at more than 2,500 bus stops

and numerous apps powered by our data let

customers know when their next bus is due. In 2014,

cash fares were removed from the Capital’s bus

network so passengers must now use a pre-paid

ticket or contactless card, which means Londoners

and visitors to the city experience a quicker and more

efficient bus service. And audio-visual technology on

all of our 8,600 buses helps people navigate their

journeys around London. We are also trialling

innovative technology that utilises CCTV cameras in the bus to tell

passengers downstairs whether there are seats available on the top

deck. We hope this will reduce crowding on the lower-deck at the

busiest times.

We benchmark our bus network on performance and cost against

13 other large cities across the world including Paris, New York and

Barcelona. This benchmarking shows that London has the second

lowest subsidy requirement of the group and with bus network

operating costs decreasing since 2006, London is now the third lowest

compared to these other cities.

Our commitment to Londoners is that we will continue to innovate

and improve the network to maintain a world class service.

In 2007, we published a document about our achievements so far.

In its Foreword, the then Mayor said London was expected to grow to

8.3 million people by 2025. We surpassed that in 2011 and, this year,

London’s population has exceeded 8.6 million – the largest it has ever

been – and bigger than its previous peak in 1939. It will reach nine

million by the end of the decade and 10 million by 2030.

This growth is faster than any other European city and investment is

absolutely essential if we are to keep

pace. Our bus network simply cannot be

allowed to stand still because of the

damage it would do to jobs, growth and

the economy.

Since TfL was formed in 2000 we have

invested strongly in London’s bus network

– resulting in a 69% increase in passenger

numbers. In recognition of the continued

need to invest in bus services – with an

increase in demand from the city’s rapidly

growing population – TfL’s latest Business

Plan has dedicated around £500 million to improve the network over

the period from 2015/16 to 2020/21. This will include funding for

over 500 extra buses, which will create capacity for an extra 2.9 million

customer journeys each week.

The extra buses will be used to increase the frequency of bus

services and improve transport connections to key growth areas, such

as Barking Riverside and Elephant and Castle, providing

high quality bus routes between new residential areas and local town

centres. The investment will improve access to this vital form of

transport across the Capital, especially in outer London where around

four-fifths of bus journeys take place.

There is also an additional £200 million, which will be invested in

supporting the reliability of the bus network at a local level with bus

priority schemes that will be delivered in partnership with local councils.

These measures will deliver significant benefits to passengers – allowing

buses to move around the city more freely, avoid traffic hotspots and

offer customers an even more reliable service. Improvements will

include extra bus lanes, ‘bus only’ turns, and the extension of bus lane

operational hours. Around 80% of London’s bus services run on

borough roads, so close collaboration is essential to the develop-

ment of such schemes, many of which could be introduced without

major infrastructure works. TfL is now working with local London

UK PROFILE




CONFERENCE ALERTTransport for London (TfL) will be supportingEurotransport’s European Bus Forum 2015conference in Manchester, UK, on 2 July 2015 whichwill bring together key decision-makers from busoperators, manufacturers, local authorities andtransport executives to present and discussinvestments, projects and what the sector needs todo to move forward. Representing TfL will be: SimonReed, Head of Technical Services Group; John Barry,Head of Network Development; Alex Phillips,Principal Bus Policy Officer; and Gary Filbey,Engineering Director, London Buses.




The trialling of innovative seat-counting technology should help reduce crowding on the

lower-deck of buses at peak times

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By 2020 more than 300 pure

electric buses will bein passenger service

across the Capital

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• 24/7 operation in a private data network

• Real-time data transfer & allways on-line

• Easy installation & low cost network expansion

• Robust modems & intergratable modules

MISSION-CRITICAL CONNECTIVITY

www.satel.com

ON-LINE VARIABLE

MESSAGING FOR TRAFFIC

MANAGEMENT& PARKING

REAL-TIME POSITION DATA

FOR FLEET MANAGEMENT

TRAFFIC LIGHT PRIORITY

FOR PUBLIC TRANSPORT

& EMERGENCY VEHICLES

councils to help them propose, develop and introduce such

schemes on local roads.

As well as investment in physical measures, the Mayor and TfL

will also be investing £25 million over seven years in extra

customer service training for bus company staff. This will include a

review of the BTEC qualification – the mandatory training

programme for new bus drivers – to enable TfL to improve the

customer care training of around 25,000 staff including new and

existing drivers, supervisors and controllers. Drivers will learn

how to communicate better with customers and respond more

quickly to their needs.

But there are major challenges here. Bus demand in London

has increased by more than 10 times the amount that has been

seen in the rest of England since 2004/05. Reductions in our

revenue grant funding is placing enormous pressure on our ability

to meet demand, particularly in outer London.

This year sees a General Election and another Government

Spending Review in a continuing period of austerity. Unlike other

cities such as Paris, we do not have long-term certainty over all our

funding or the city’s ability to retain the proceeds of economic

success to fund yet more growth. To maximise growth and jobs,

we need steady and sustained funding.

Without investment to expand, we will start leaving people

behind in peak hours when they are trying to get to work,

damaging the London economy and disproportionately

disadvantaging lower-paid Londoners.

Investment in bus services does not grab the headlines, but

its role as a generator of economic and social value is equal to

other public transport services. In fact, taking out capital

investment and fare concessions for groups such as children, for

which TfL is not reimbursed, bus revenue in London actually

covers operational costs.

During 2014’s ‘Year of the Bus’, we celebrated the network’s

key role in London’s economic and social development alongside

the Capital’s bus operators. As well as looking back at our history,

we talked about London’s 21st century bus service: a network for

everyone, with extensive, high-frequency, reliable, convenient and

accessible services.

With the Capital’s population booming, we must maintain

and grow this vital public service to the benefit of the entire

United Kingdom.

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Mike Weston is Transport for London’s Director ofBuses. After graduating from LoughboroughUniversity in Transport Planning and Economics,Mike joined London Transport in 1985, initially inbus network planning and then moving on to otherareas such as management of bus contracts and businfrastructure. Mike became Head of Bus Operationsin 2003 and in August 2004 was promoted to

Operations Director for London which widened his responsibility. In October 2013 he was appointed Director of Buses which includesfurther responsibility for procurement, performance and developmentof the London bus network. Mike is also responsible for theenvironmental management of London’s bus fleet and has beenresponsible for delivering a number of projects including the NewRoutemaster and the retro-fit of 1,000 Euro III buses with SelectiveCatalytic Reduction systems. Mike is also Chair of the UK Low Carbon Vehicle Partnership, Bus & Coach Working Group andVice-Chair of the UITP Bus Committee.

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Expanding theMetrolink network We’ve managed the largest transport project in the country outside

London – at the same time as running an effective day-to-day operation,

aiming to provide a first-rate service for our existing and new passengers.

Through a £1.5 billion expansion over the past seven years,

Metrolink has tripled in size to become the largest light-rail network in

the UK. When Metrolink opened in 1992, it consisted of 30km of track,

27 stops, 26 trams and one depot. Following the completion of

11 phased extensions, it now covers almost 60 miles across seven

distinct lines, with a fleet of close to 100 trams running to 92 stops

across Greater Manchester.

2014 alone saw the launch of three new extensions – to Oldham

and Rochdale town centres, and in November a major 15-stop line to

Manchester Airport via Wythenshawe town centre. This new Airport

extension was launched over a year ahead of schedule: a truly amazing

achievement. It has already proven its worth with people making more

than half a million journeys on it in its first four months up and running.

The news comes as people made a record-breaking 30 million

journeys on Metrolink in 2014, able to travel further afield for leisure and

work as Metrolink spurred on local regeneration and economic

development, as well as boosting house prices in areas it runs through.

The major expansion of Metrolink has gone hand-in-hand with

improvements across the existing system. A new tram management

system is being introduced across the network, which is allowing us to

deliver a more flexible service and provide real-time passenger

information at all stops.

Around 85% of the network has been migrated to the new system

so far, with the last sections of the Bury and Altrincham lines to follow

later in 2015.

We’ve replaced an older fleet of trams with 96 new

M5000 Bombardier trams, bringing many benefits for passengers, such

as a roomier interior, extra legroom, wider doorways, clearer

information displays and better handrails for standing passengers.

Passengers are experiencing quieter, smoother journeys on these

new trams, with a more reliable service and more double-trams

leading to less overcrowding at peak times. We’ve also built a new

state-of-the-art depot in south Manchester to stable these trams and

complement the existing depot on the north side.

The expansion work continues apace, with a Second City

Crossing due to open in 2017 when the Metrolink fleet will be

120-vehicles strong. That means more trams and more frequent

Peter Cushing is Transport for Greater Manchester’s Metrolink Director, and as he explains here, he countshimself very lucky to have been involved in the Greater Manchester Metrolink network expansion project. Sincehe joined the team in 2007, they have accomplished a phenomenal amount, in very challenging circumstances.Metrolink is a remarkable achievement, driven entirely by its own success.

UK PROFILE




services to cope with millions more passenger

journeys running through transformed city

centre stops, including a brand new stop

in Exchange Square.

And we’re not stopping there. In

November 2014, £350 million of funding was

also confirmed for a new line to Trafford Park

and the Trafford Centre – and we’re powering

ahead to deliver that as soon as possible.

The Second City Crossing The major scale of the expansion means

that another new tram line is now being

built through Manchester city centre.

The £165 million Second City Crossing (2CC) will play a vital role in

providing the necessary capacity and reliability for the expanded

network to operate more frequently and more flexibly across the heart

of the city.

The Second City Crossing, due to open in 2017, will branch-off from

the existing network on Lower Mosley Street, passing through a

relocated and expanded St Peter’s Square stop before running

alongside Manchester Town Hall down Princess Street. It then

travels along the busy shopping, leisure and business areas of Cross

Street and Corporation Street, before re-joining the existing Metrolink

line at the Manchester Victoria stop.

Preparatory work started in 2014 and extensive utility works

continue along the route. Real signs of progress are now visible

on the ground with the laying of the first tracks in November 2014, on

the section of the new line between Manchester Victoria and

Exchange Square.

We’re building a brand new stop at Exchange Square – near to

shops, restaurants, cinemas, the National Football Museum and the

historic Grade 2 listed Corn Exchange building. Thanks to a major grant

UK PROFILE

Trams will operate through a new stop in Exchange Square

CONFERENCE ALERTTransport for Greater Manchester will be support -ing Eurotransport’s European Bus Forum 2015conference in Manchester, UK, on 2 July 2015 whichwill bring together key decision-makers from busoperators, manufacturers, local authorities andtransport executives to present and discussinvest ments, projects and what the sectorneeds to do to move forward. RepresentingTransport for Greater Manchester will beJon Lamonte, Chief Executive.




from the European Regional Development

Fund (ERDF), this section is being fast-

tracked and trams could be running between

Victoria Station and the new Exchange

Square stop as early as winter 2015/16,

allowing more frequent services to run

between Oldham in the north and the

city centre.

Upgrading city centre stopsAlongside the major 2CC work programme,

three major city centre stops – Deans-

gate-Castlefield, St Peter’s Square and

Manchester Victoria – are being completely

transformed with new platforms and more

capacity to cope with millions more journeys.

We reached a major milestone in

February 2015 with Metrolink trams once

again running to the Manchester Victoria stop after a complete

overhaul to build new platforms and tracks. The multi-million pound

transformation of Victoria stop is an integral part of Network Rail’s major

redevelopment of the entire station, due to complete later in 2015.

The opening of the new-look stop means that passengers are once

again enjoying a six-minute service from Bury to the city centre and a

direct Victoria to Piccadilly link.

Also in the city, work is now well advanced at Deansgate-

Castlefield, where Metrolink services are now running through the busy

stop on a brand new section of line after a new island platform – with a

huge passenger shelter – fully opened to passengers in late-2014.

Ultimately this will give much greater service flexibility and improve

reliability by allowing trams to turn back in both directions.

An overhaul of the old outbound platform is now underway, and

thanks to funding from the ERDF, the old footbridge linking the stop

with Deansgate Railway station is also being completely modernised.

A new lift and steps will also be installed at the Deansgate end

of the stop and a bright, modern new walkway will be built at the

Albion Street end.

The transformation of Deansgate-Castlefield will also result in a

much greener environment – with trees, a ‘living wall’ and a complete

revamp meaning that this stop, a gateway to the south of the city, will

become an oasis right in the heart of Manchester.

The new-look stop is on target to be finished and unveiled in

summer 2015, when work will start on the nearby St Peter’s Square

stop. This stop, outside the city’s iconic Central Library, will be

completely rebuilt to allow room for greater public space as part of

Manchester City Council’s flagship redevelopment of the square.

The expanded stop will have two new island platforms and four sets

of new track, meaning more trams and more frequent services can run

through the city.

This is undoubtedly a major piece of work which has been planned

carefully to lessen the impact, as far as

possible, on our customers and the service

we offer them.

During the 14-month work programme,

there will be two separate eight-week

periods – both during the quieter summer

school-holiday period from July to August –

when all tram services through St Peter’s

Square will be temporarily suspended.

The stop will be closed throughout the

programme, but trams will run on a single

line through the square for 10 months,

meaning less disruption for passengers by

keeping services running right through

the city.

In the run up to the closure of the

St Peter’s Square stop, we are also modern -

ising the busy city centre Market Street stop,

making more room for passengers and

providing a huge single shelter and new-look

yorkstone finish.

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View along Cross Street towards Market Street showing future seating area opposite the Royal

Exchange Theatre

The new Airport extension was launched a year ahead of schedule

UK PROFILE




Building through a busy city centreAs you would expect, building a tram line

through the city centre has brought with it a

number of major challenges. The most

interesting of these has been the archae -

ology along the route, particularly in the St

Peter’s Square and Cross Street area, with

some unique finds.

At Cross Street, a major graveyard site

was discovered within the footprint of the

tramway. More than 150 burials were made

from 1720 to 1852, and graves were found

to be very shallow, some at just 350mm

under the surface of the road. A license to

exhume the bodies was granted by the

Ministry of Justice, and specialist archae -

ological contractors are currently working to

move and reinter the human remains sensitively and respectfully, before

the Metrolink line can be constructed.

Another archaeological feature containing buried human remains

has had to be managed carefully in St Peter’s Square, where the crypt of

the former church is sited. A design solution has been developed that

will allow tram tracks to run over the undisturbed crypt area supported

on a ‘floating’ concrete slab, which will be supported on the walls

of the crypt, and by a single row of piled supports down the central

nave of the crypt.

Being sensitive to the heritage of the area has also been key

element of the programme. The tram line will run alongside many

historic and protected buildings – including the historic Midland Hotel

and Manchester Town Hall – both of which need to have overhead

line equipment fixed to them to reduce the number of support

poles. Designs have been developed in consultation with Manchester

City Council with consideration to minimising their impact and

developing a design in keeping with the heritage of the area and

its many historic buildings.

These unique challenges come hand-in-hand with the need to

ensure as little disruption as possible while working on a scheme of this

magnitude in a busy city centre.

In the process of delivering nine extensions, Metrolink has

developed a tried and tested approach to excellent stakeholder

engagement, which has been essential while building through the city,

where stakeholders range from pedestrians, road users, visitors and

local politicians through to businesses, restaurants and a major regional

museum, art gallery and theatre.

Regular monthly meetings continue to take place with key

stakeholders across the city, and the work programme has been

developed to take into account the local impact, for example restricting

utility diversion works during major city-wide events such as the Chinese

New Year celebrations and the popular Christmas markets, which are a

major city centre attraction. Over Christmas a successful public relations

campaign was also launched to help support trade at local businesses.

Future Metrolink2CC is not the only current area of expansion for Metrolink. In

November 2014, £350 million of funding was also confirmed for a new

line to the busy industrial area of Trafford Park and to a major regional

shopping centre and leisure complex, the intu Trafford Centre.

The plans have proved hugely popular with the public, who gave a

resounding thumbs-up during the 12-week public consultation held in

summer 2014: 89% of comments were in favour of plans to build the

5.5km line, which will provide hugely improved sustainable transport

links to some of the region’s largest employers. Six new stops are

planned near to key destinations – Wharfside, Imperial War Museum,

Village, Parkway, EventCity and intu Trafford Centre.

We’re getting everything in place so that this scheme is shovel-

ready to start work in 2016 with a view to opening it by the end of

the decade.

2015 will also see the roll-out of smart ticketing to the

tram network, offering a faster, easier, more flexible way to pay for

travel by tram.

It’s expected that by end of the decade – and thanks to 2CC – more

than 40 million passenger journeys could be made by Metrolink every

year, helping to tackle congestion and move more people around

Greater Manchester for work, education and play.

Metrolink has become an emblem of success, an exemplar

demonstrating that transport truly is the lifeblood of economic growth.

The Greater Manchester combined authorities’ ability to work together

to successfully agree a funding package and deliver such a large-scale

project has no doubt been an influencing factor in persuading

government to see the benefits of devolution – signalling as it does

Manchester’s ambitions to become the north’s economic hub and the

UK’s second city.

For more information on the Metrolink expansion and improvement

programme, visit www.transformationinformation.co.uk.

Peter Cushing was appointed as Transport for GreaterManchester’s Metrolink Director in February 2013, havingworked in the Metrolink team since 2007 overseeing day-to-day operations. Peter has brought a wealth of expertiseand experience in the rail industry to the role, not least inrejuvenating Central Trains as Operations Directorbetween March 2003 and January 2005. He was part of theteam involved in the Department for Transport’s

remapping of the heavy-rail network that saw the creation of the EastMidlands Trains, London Midland and Cross Country franchises, and hasalso worked on several rail franchise bids, winning three.

Proposed look of the transformed Deansgate-Castlefield stop

Midland Metro – acatalyst for growthand regeneration

Transport chiefs have opted to run the trams along High Street

Deritend, serving key locations like Digbeth Coach Station and the

Custard Factory arts centre.

The decision by Centro and Birmingham City Council follows a

public consultation in which 74% of people voted for the High Street

option rather than an alternative route along Fazeley Street.

The first section of the Eastside Metro route was agreed in 2014

and will run between the extension currently being built at Bull Street in

the city centre, via Albert Street and on to the forthcoming High Speed

Two (HS2) high-speed rail station at Curzon Street.

But with the securing of extra Government money last summer to

take the extension further into Digbeth, the public were offered the

chance to have their say on which of two possible routes the trams

should take.

The overwhelming favourite was for a 1.5km-long route from the

HS2 station along New Canal Street and Meriden Street before turning

left on to High Street Deritend. It then runs along the centre of the

carriageway with a stop close to the junction of Milk Street to serve

Digbeth Coach Station and the Custard Factory before turning left into

Adderley Street where a terminus is proposed.

This extension has an important role to play in making sure the

region has the transport connections it needs to support economic

growth and jobs.

Tens of thousands of people in the Black Country and Birmingham

already have access to the Metro and this extension will give them a

direct link to the high-speed rail network, which in turn will provide

connections to key national and international destinations.

It will also offer that same connectivity to people in the east of

The Midland Metro in Birmingham has unveiled the next phase of expansion, taking take the route through theheart of the city’s historic Digbeth area. Paul Griffiths, Centro’s Programme Director for the expansion of the Midland Metro light-rail system, provides details of the project and how the light-rail expansion willcontribute to growth and regeneration.

UK PROFILE




UK PROFILE




Birmingham and help in the movement of

the 12,000 West Midlands people who

are expected to arrive at the HS2 station

every hour.

The Digbeth extension is a key part of

the wider Birmingham Curzon HS2 Master

Plan which has been drawn up by the city

council and Centro to lay down a blueprint

for the redevelopment of 350 acres of land

around the HS2 station. The scheme includes

shops, 350,000m2 of offices, a hotel and

2,000 homes.

Councillor Tahir Ali, Birmingham City

Council’s Cabinet Member for Development,

Transport and the Economy, said: “The

Midland Metro project is hugely important

for Birmingham as it will create new jobs,

encourage business growth and help boost

the local economy. This proposed Digbeth

extension will take this vision even further,

ensuring that people and businesses across

the city are connected as never before. We asked local people to come

forward with their views on where this extension should go and I am

delighted that we have now been able to choose a route based on the

overwhelming response we had to our public consultation.”

Councillor Ali said the extension would also complement and

enhance other key improvements to Birmingham’s transport network.

These included a rebuilt New Street Station, the Metro extension being

built between Snow Hill and New Street, future tram routes to

Centenary Square and along Broad Street to Edgbaston and the

development of the Birmingham Smithfield vision. The route would also

link to the Metro expansion plans announced by Birmingham

City Council as part of its Birmingham Smithfield project to

redevelop the site of the old Wholesale Markets. It will also dovetail

with Metro expansion plans outlined in the East Birmingham

Prospectus for Growth.

The High Street Deritend route option including construction and

additional new trams is expected to cost around £130 million.

Depending on the timing of Government approval for a Transport

and Works Act Order to allow Centro to construct and operate the

route, the extension could be open by 2023.

This would help support and stimulate further economic growth

and new jobs in the Eastside district ahead of the scheduled opening

of HS2 in 2026.

The alternative route through Digbeth would have been just over

1km-long with trams running down Fazeley Street before turning onto

Liverpool Street with a stop close to the junction with Great Barr Street

and Heath Mill Lane, and then turning into Adderley Street.

Exciting times indeed, and just the latest exciting chapter

development in the story of the Midland Metro that has made

extraordinary progress with a new fleet of trams and a radically

extended depot already in service and will

continue to do so.

The first phase to come on line will

be the 1.5km extension from Snow Hill

station to New Street station in Birmingham

city centre, which is well underway and

scheduled for completion in autumn 2015.

Once open it will serve the newly refurbished

New Street station that will be home to the

Grand Central shopping centre housing big

brand retail names. Construction of the

extension will deliver 1,300 jobs and add

£50 million each year to the local economy.

Some people have questioned the point

of the Snow Hill–New Street extension. It was

dubbed a white elephant that will simply

mean the lazy no longer have to walk from

one side of the city centre to another. They

are missing the point. What these people fail

Proposed look of Broad Street at Five Ways

Extensions will take Metro to the Library of Birmingham

to realise is that it is the springboard for a

much wider Metro network spreading far

and wide across the city.

This extension will, on its own, deliver

better links across the city to areas such as

the Jewellery Quarter as well as improv-

ing linkages from the Black Country to

Birmingham and the national rail network.

However, work is already underway on

the extension that will take Metro on from

New Street up to Centenary Square, serving

showcase locations such as Symphony Hall,

the Library of Birmingham and the cultural

life of Broad Street and Brindleyplace.

Utility diversions are already underway

and the main construction is expected to

start during 2016.

The Centenary Square terminus is

designed to provide excellent interchange

between Metro, Sprint bus rapid transit and

bus and will be integrated with the adjacent

developments at Paradise Circus, which will see the demolition of the

old Central Library and a massive office and road redevelopment, and

Arena Central which will provide a new office for 1,000 HSBC staff.

Sprint will be a landmark in rolling out new modes of public

transport for the West Midlands with high quality buses providing a

tram like service. The first Sprint route will link from the city centre to

Quinton via Broad Street and the arterial A456 Hagley Road. It will cost

£15 million and is funded through Centro and the government via

Greater Birmingham and Solihull LEP. Development work is already

underway and Sprint will start to go live in 2018.

Broad Street/Hagley Road was chosen because currently there are

only two means of transport to Quinton from Birmingham – the bus and

the car. Sprint will integrate with the existing bus network as well as

Metro services. The proposal includes 16 new stops along the route

from Colmore Row in Birmingham to Ridgeway Avenue/Hagley Road

West in Quinton. It will see road widening and a new bus lane installed

in Hagley Road, and traffic light reconfiguration to give priority to Sprint

vehicles. Provisional funding was announced in the Local Growth Deal in

July 2014, and with the programme currently under review construction

is likely to start in 2017.

However, Midland Metro developments are not solely

concentrated in Birmingham.

At the other end of the line in Wolverhampton work is pro-

gressing on a £4.5million programme replacing worn out on-road

track from The Royal stop by the city’s ring road, through to the

St George’s terminus.

Frustratingly, this has been subject to major delays following

the discovery of old mineworkings in November directly underneath the

track. These old workings, which date back to the Industrial Revolution,

are dotted around Wolverhampton and the wider Black Country when

coal and iron ore was mined extensively

across the region.

In this instance it was a major problem.

The dimensions of the uncovered workings

were huge – 12m-deep, 55m-long and

20m-wide. Remedying this was not going to

be a quick fix. Centro sought advice from

other light-rail systems in the UK and

around the world to see if they had ever

dealt with a similar problem and to identify

the best solution.

Our engineers eventually devised a

solution consisting of a geo-textile mem -

brane and geogrid to stabilise the ground, in

between layers of compacted hardcore and

capped with a reinforced 5m-wide concrete

slab running through the 55m length of

the workings.

The delay meant services did not resume

UK PROFILE




The extension will play a key role in providing the region with the transport connections it needs to

support economic growth and jobs

Proposed look at a tram outside Town Hall

Local HostsSupporting Organisations

www.uitpmilan2015.org

from The Royal until the end of March, although while this took place,

rebuilding work of the new St George’s terminus was accelerated and

new track laid heading out of it.

This paves the way for a proposed Metro extension in

Wolverhampton city centre which goes to a public inquiry in summer

2015. Subject to approval, this would see the extension run along

Piper’s Row with a stop directly outside the bus station before

terminating at the rail station.

The bus station in Wolverhampton is the busiest in the West

Midlands and is a focus for services into and out of the city centre.

The locations of the two new tram

stops are vital in terms of offering a full

and complete interchange between modes

of transport.

A stop on Piper’s Row would allow easy

movement for people between trams and

buses and is also convenient for the shops

and businesses nearby.

A new railway station building and tram

stop there would also create improved

facilities for pedestrians, taxis, pick-up

and drop-off and car parking in the rail

station area.

Although at the time of writing this

article these proposals remain subject to

approval, they are indicative of the ambition

we have for Midland Metro.

UK PROFILE

Paul Griffiths is Centro’s Programme Director for theexpansion of the Midland Metro light-rail system. He isresponsible for leading the team delivering the currentexpansion project which includes an extension intoBirmingham City Centre, a new tram fleet and anexpanded depot as well as a series of further expansionswhich will create a network of light-rail in the WestMidlands. Additionally, Paul leads on new technology for

UKTram – the umbrella body for light-rail in the UK. Prior to his role atCentro, Paul was Projects Director at GMPTE (now Transport for GreaterManchester) where he worked on the expansion of Manchester’s Metrolinksystem. He has also worked for English Partnerships and consulted on arange of light-rail schemes.

Proposed look at trams running along High Street Deritend

Transforming Dublin with the LuasCross City light-rail

Dublin has been transformed by the return to the streets of the tram

after an absence of over half a century. Dublin’s Luas (Speed in

Gaelic/Irish) light-rail system has gone from strength-to-strength

in the 11 years that have passed since the return of the tram in 2004.

There have been several extensions to the original network during

those years but the current one is the biggest yet. The Luas Cross City

(LCC) project is set to integrate the city’s public transport network and

when completed, the project will provide an extension of the Luas

Green Line from St. Stephen’s Green to Broombridge via Dublin City

Centre, and the north city suburbs of Broadstone and Cabra.

The project will bring many benefits to the public including making

that ‘missing link’ in the Luas network. The scheme involves the

extension of the Luas system to the north of Dublin city centre and

greater integration of Luas, Rail and bus systems in Dublin. The original

Green and Red lines were opened in June 2004 and September 2004

respectively. The original lines were not connected to each other in

the city centre leaving a gap of 1.5km. There was concern prior to the

construction of Luas about the impact of construction on the city centre

and therefore the decision was made to go ahead with two

unconnected lines. The success of Luas has meant that there is far

greater public support for going ahead with this project now than there

was prior to the introduction of Luas.

It is conservatively estimated that the increased public transport

share in the region will add 10 million Luas journeys every year and

significantly reduce city centre congestion, as well as having economic

benefits of enhanced mobility and connectivity.

Works began on the project in June 2013 with the infilling of all of

Dublin’s Georgian cellars that extend under the street system in the city.

The cellars needed to be filled prior to the construction of Luas Cross

City to create space for the essential diversion of utilities. These works

were in progress up until January 2014.

The on-site team began the essential heritage works in September

2013 which involved the removal of some statues on the route of Luas

Cross City, which have now been placed in storage. The removal of

statues was necessary for their protection during the construction phase

in order to avoid any damage. The heritage works were a vital part of

the project and were underway for four months. Further heritage works

will take place during the following phases and restoration of almost all

Dublin suffers from intense traffic congestion which costs the state enormously in terms of lost productivity,higher cost of conducting business, loss of inward investment, environmental emissions and high accident rates.Pat O’Donoghue, Director of Design & Construction at the Railway Procurement Agency, explains that the LuasCross City light-rail network will offer a fast, frequent and reliable alternative to the private car for travelling tothe city centre and is designed to accommodate a high level of existing demand.

UK PROFILE




UK PROFILE




of the items will take place before the project is

completed. A big benefit to the city is that repair and

renovation of these heritage items is a by-product of

Luas Cross City works.

September 2013 also saw the start of the

diversion of the city’s underground pipes and cables

and other services from underneath the running

tracks. These diversionary works are necessary in

order to prevent future repair or maintenance work

on these services causing tram disruptions. These

diversionary works will continue until late-2015.

The main infrastructure contract was awarded at

the start of 2015 and mobilisation of the successful

bidder’s team has already begun. The supporting

structure for the tracks has already been built and so

this section of the works will involve the laying of

the new track and the surrounding roadway; the

footpaths will also be reinstated.

By June 2016 the scheme will progress to dealing with the Luas’

mechanical and electrical (M&E) systems. Electrical power, signal

controls and other systems are needed to operate Luas trams and so

overhead cables will be erected and the myriad of electrical and

mechanical systems put in place to ensure the safe operation of the

system. The completion of the M&E works is estimated to be around

September 2017.

By March 2017 the testing and commissioning phase of the project

will finally get underway.

This scheme, which extends the Green Line therefore addresses the

issue of connectivity between the two lines. The Green Line extension

project will connect shopping and business districts with frequent

services from convenient central stops from St. Stephen’s Green to

Parnell Street thereby linking Dublin’s two main shopping precincts.

The line will also serve the thousands of students heading for the new

Dublin Institute of Technology Campus at Grangegorman and the

established communities in Phibsborough and Cabra. The new campus,

which brings together a whole raft of existing colleges, is expected to

have 10,000 students on the spanking

new campus when the new tram service

goes into operation in late-2017. This will

open up convenient third level oppor -

tunities for many in areas which might

have previously found physical accessi -

bility to third level opportunities very

challenging. A high quality Luas network

connecting with all main line rail services

and hundreds of bus services is therefore

now in sight.

As a result of the scheme 10 million

extra passengers will be able to use the

network with 800 jobs having been

created during the construction process.

The current lack of a connected Luas network inconvenienced

many existing customers as well as resulting in the system being under -

utilised as many potential customers are deterred by the prospect of a

10-15 minute walk to their closest stop.

Since investment in light-rail was first mooted for Dublin in the

early-1990s, it was envisaged that a fully connected network would be

built. Luas Cross City is the realisation of this objective and will see

the integration of existing and future transport services particularly the

Luas Red and Green Lines, rail services from Maynooth and Dunboyne

and the majority of existing Quality Bus schemes which enter or cross

Dublin City Centre.

Pat O’ Donoghue is Director of Design and Constructionat the Railway Procurement Agency in Dublin, Ireland. Hespent the earlier part of his career working as an engineerfor Irish Rail and a consulting engineering firm. Since1996 Pat has been heavily involved in developing theDublin light-rail system. The first lines commencedoperation in 2004 and it has been expanded since then to anetwork which is now about 38km-long. This work

involved the preparation of railway orders, the statutory process, the detaileddesign, and procurement of contractors, construction, commissioning, safetyapproval and ultimately the operation of the various lines.Proposed tram tracks in Marlborough Street

Testing and commissioning of the project is expected to get underway by March 2017

Dublin’s Luas light-rail system

has gone fromstrength-to-strength

in the 11 years thathave passed since

the return of thetram in 2004

Full steam ahead for very light-railIt’s been more than 50 years since Dudley was linked up to the national

rail system, despite globally acclaimed tourists sites, a thriving business

economy and a number of key regeneration projects.

But plans for a Light Rail Innovation Centre look set to put the town

not only back on the national rail network, but at the forefront globally

for rail innovation.

Rail-based solutions are more effective at carrying high volumes

of people than buses and studies show that they are more popular

– persuading more people to transfer from their cars than they would

do for a bus service.

The key to the affordability of very light-rail over metro is in the

light-weight material of the railcars. Not only does a very light vehicle

use less energy, it also exerts less stress on the rails it

runs on. This in turn enables us to explore innovative

track technologies that can be laid without the need

to relocate underground utilities. Savings of up to

75% can be made on initial installation costs when

compared with standard light rapid transit systems.

The vehicles are also cheaper to manufacture

and make extensive use of high volume, high relia -

bility automotive components in place of bespoke

rail parts. Not only that, they’re faster at getting

people around.

Metro has long been a hotly debated option.

The well-used line from Birmingham Snow Hill to

Wolverhampton has prompted calls for Dudley to link

up to this for many years. In 2005 the Borough won approval from the

government to link up with line one, creating an extension from

Wednesbury to Brierley Hill. This included acquiring the land, building

the line and running it. But the huge expense has meant the scheme

never got out of the station.

Fast-forward 10 years and very light-rail is the answer to this issue

and more. The innovation centre at the foot of Castle Hill is the first

phase of the project and it is here that this work on pioneering light-rail

begins; that is expected to be open by early-2017. The eyes of the

world will be on Dudley as experts from the Warwick Manufacturing

Group test the best way to get the system up and running.

It will sit on the site of the old Dudley Railway Station which is now

When it comes to innovation in public transport, Dudley (UK) is firmly on the right track with a £20 million verylight-rail system in the plans, as Councillor Khurshid Ahmed, Dudley Council’s Cabinet Member forTransportation, explains.

UK PROFILE




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Exterior of the proposed Light Rail Innovation Centre in Dudley, UK

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UK PROFILE




derelict. It was closed to passengers around 60 years

ago and the line to Dudley Port was then used as a

freight line until the 1980s before being mothballed.

The tracks are still in place, as are the towering

brick-built walls which carried a footbridge to the

once-bustling rail interchange. The only reminder of

the ticket office is a raised area of ground which now

backs onto a busy building site, part of the ongoing

regeneration of the town.

Trees have sprouted almost now covering what

must have been a wonder of its age, ferrying

passengers from Dudley to all parts of the country.

Dudley is renowned for its tourist industry, from

The Black Country Living Museum and Zoological

Gardens at Castle Hill, to the nationally acclaimed

geological site at Wren’s Nest via the thriving canal-

based tourist trips through limestone caves under Wren’s Nest. They

bring in thousands of people every year, a rail system could boost that

total even more once it is up and running.

An ongoing £65 million regeneration plan paints a bright future for

the town. It includes the Townscape Heritage Initiative which has seen

£2 million invested to repair and reinstate historic buildings throughout

the town. These have included restoration works on the former

Co-Operative department store on High Street, current work on the

Fountain Arcade, as well as works to restore Charlton House, 168 High

Street, Baylies Hall in Tower Street and the office refurbishment to

Elizabeth House and Holloway Chambers in the town.

There are very clear plans to bring more people to Dudley than ever

before with a number of high profile tourism and regeneration projects.

A rail link could provide a perfect solution to getting people in and out.

There’s also the ongoing £10.1 million project to develop Castle Hill

as a major tourist attraction, the £6.7 million revamp of Dudley

marketplace, on the site which dates back to trading in the medieval

times, which is due to complete in the summer and the £48 million

redevelopment of Dudley College will also transform the town from

sleeping giant to major destination. The work regenerating the town

was recently shortlisted for the national Placemaking Awards 2015.

The work at Castle Hill, the site where the old railway station once

stood and will now accommodate the new Innovation Centre, aims to

bring in an extra 380,000 people a year to the town and boost the

economy by £4.2 million a year. Rail is a key part of that.

The proposals for very light-rail were given a huge boost in

February 2015 when the scheme won £4.5 million towards the

Innovation Centre. The funding announcement, through The Black

Country Local Enterprise Partnership’s Growth Deal, accounts for just

under a quarter of the £20 million scheme. The rest of the money will be

generated through European funding, private sector investment and

Dudley Council. It is a major step towards developing the technology

for the system. The Light Rail Innovation Centre will specialise in

prototype vehicle design and construction, as well as providing

education, and research and development facilities to local businesses.

Many potential rail projects prove to be unaffordable when the

costs of strengthening bridges and overhead electric lines are included.

The task of the team at the Innovation Centre is to find an alternative

way. The overall project aims to make Dudley and the Black Country the

world’s leading provider of low-carbon, very-lightweight railcars,

utilising hybrid propulsion technology to transform the performance,

cost and sustainability of light-rail-based passenger services.

The centre will create 50 jobs for the town and kick-start a four year

plan from the very earliest designs and prototyping testing to

beginning to build the first trains to travel through Dudley in decades.

Work on the scheme could start as soon as 2016 with council bosses

setting a five year target for the rail line to re-open.

Further down the line, a consortium

of leading companies, together with

Warwick Manufacturing Group, are

looking to create and sell 30-50 vehicles a

year – a major boost to the local economy

in the Black Country. The existing

60-100km of track nationally could be

used to run them on, around 2km of

which currently sit in Dudley and will link

the town up to the network.

Once complete the very light-rail line

will run from Castle Hill to Dudley Port

train station over the border in Sandwell,

which is on the rail network linked to

Birmingham city centre.

All-in-all, these proposals are about

delivering a high quality rail service, not only for Dudley but for the rest

of the world. It will not only be cheaper and deliverable within four years

but will have an impact well beyond that.

It will perfectly complement what we are working so hard to achieve

in the town; bringing more people in to Dudley and boosting the local

economy. We are always looking for alternative ways of getting people

into the town other than the car. With the latest funding announcement,

we must be on the right lines.

Councillor Khurshid Ahmed is Dudley Council’s CabinetMember for Transportation, overseeing every aspect of roadand rail developments across the Borough. He has been aMember of the council for nine years.

Interior of the proposed Light Rail Innovation Centre in Dudley, UK

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The proposals for very light-rail

were given a hugeboost in February

2015 when the scheme won

£4.5 million towards the

Innovation Centre

D I R E CTO RY

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EurotransportV O L U M E 1 3 , I S S U E 2 , 2 0 1 5@EuroBusForum 39


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PROUD TO BE SUPPPORTED BY:

WELCOME TOEUROTRANSPORT’S EVENT PREVIEW OF

HOSTED BY:


FIND OUT MORE ONLINE AT:www.europeanbusforum.com40


WELCOME

INTRODUCTION

Bringing the bus industry togetherBack in Manchester by popular demand, the 2015 European Bus Forum will present leading figures from the European bus industry, who will come together to debate everything of critical importance to thedevelopment of Europe’s bus networks. Taking place on 2 July 2015, the event has attracted a great deal ofinterest and support within the industry, and over the next few pages, you can read about who is involvedand why this looks set to be Eurotransport’s best bus event to date.There are five billion journeys made by bus eachyear in Great Britain. That’s more than three times the number of journeys undertaken by railand four times the number of journeys on theLondon Underground.

Buses take 2.5 million people to work everyday, many of whom would not otherwise be able toparticipate in the labour market; a further onemillion commuters rely on the bus as an essentialback-up. Overall, bus passengers are estimated tocontribute £64 billion to economic output anddeliver around £27 billion of retail and leisurespending directly into town and city centres.

Buses therefore have a significant role to playin reducing climate change and other environ -mental objectives, in reducing congestion wherethey lead to modal shift and in contributing tosocial inclusion by delivering accessibility,particularly for vulnerable groups.

In this 2015 election year, the bus industry is

at the brink of potentially massive changes to therunning of its networks with the debate overreregulating its market looming and fundingoptions under review dependant on who comesout on top in May (read our election overview onpage 43).

The European Bus Forum held on the 2 July2015, looks set to become our biggest event yet.Bringing together the knowledge and expertise ofmore than 40 senior leading industry experts to share their visions, ideas and new tech-nologies, and to discuss the most pressing issuescurrently facing the European bus sector thisshould be the most important bus conference inyour 2015 diary.

Our opening presentations include EBSFProject Director, Umberto Guida, Stephen Josephfrom Campaign for Better Transport, Claire Haigh,CEO at Greener Journeys, plus our Host JonLamonte, Chief Executive at Transport for Greater

Manchester, who will share with us what the futureholds under its new plans for a regulated system.

Alongside this are our focussed breakoutgroups including Bus Rapid Transport (BRT),Smart Ticketing and Payments, Alternative Fuels, RTPI and New Technologies, Making Busthe Mode of Choice and Vehicle Specification and Accessibility.

And don’t forget our beautiful Gala Dinner onWednesday 1 July 2015, held at the ManchesterMuseum, raising money for school buses in Kenya(read our Gala Dinner overview on page ??).

I very much hope you can join us and I lookforward to seeing you in July.

Amie WillenbergEvent Director European Bus Forum 2015

DEBATE

Join the Regulation Debate – moving forwardThe bus service operators’ grant has been slashedand in a bid to tighten their belts, the localauthorities have reduced their bus funding by £44 million (15%) and according to the Campaignfor Better Transport (CBT), more than 2,000 routesor services have been lost.

This has left a gaping hole in providingservices for minority groups and although they onlyaccount for 19% of bus services in England outsideof London, subsidised services are often the onlyform of public transport isolated people canaccess. Accessibility for such groups plays a hugerole in achieving the objectives of the Departmentof Health, the Department for Work and Pensionsand the Department for Education.

“Reducing the availability of buses will havesignificant long-term impacts socially, environ -mentally and economically,” says Martin Abrams,Public Transport Campaigner at the CBT.

“Local and national government need to wake up to that, and quick.”

The CBT and pteg are calling for a ring-fencedconnectivity fund to help address the cuts made tocouncil bus budgets, which would bring togetherthe operators grant with top slicing from othergovernment departments.

The Labour party plan to devolve funding tolocal government, awarding them the power to award local licenses and make it easier for not-for-profit operators.

Greater Manchester has already beenawarded the ability to franchise its networks in asimilar model to London’s TfL, but is this approachthe right way forward for everyone?

One things for sure…times are a changing andall parties involved need to find a common groundto work together and move forward and ultimatelydeliver a service that’s right for the passenger.

Martin Abrams Johnathan Bray Mark Yexley Huw Lewis Jon Lamonte Leon Daniels Giles Fearnley

The debate line-up includes: ■ Martin Abrams, Public Transport

Campaigner, Campaign for Better Transport■ Johnathan Bray, Director, pteg■ Mark Yexley, Commercial Director, Arriva ■ Huw Lewis, Corporate Manager for Customer

Services and Communications, Nexus■ Jon Lamonte, Chief Executive,

Transport for Greater Manchester■ Leon Daniels, Managing Director, Surface

Transport, Transport for London■ Giles Fearnley, Managing Director

FirstGroup, UK Bus division

Join the debate at the European Bus Forum 2015, alongside anunrivalled line-up of speakersfor what looks set to be ourbest event yet.

EurotransportV O L U M E 1 3 , I S S U E 2 , 2 0 1 5 41

SPEAKER PREVIEWS

@EuroBusForum


SPEAKER PREVIEWSEuropean Bus Forum 2015 has attracted a lot of attention from the industry which has enabled us to puttogether a comprehensive programme packed full of hot topics including specific Breakout Sessions whichare designed to encourage debate and discussion. If you would be interested in speaking at this years event,contact our Event Director, Amie Willenberg or find out more online at www.europeanbusforum.com (feesapply for commercial suppliers to the industry).

Martin AbramsPublic Transport Campaigner

Campaign for Better Transport

Regulation Debate Panel Member:Thursday 2 July 2015, 16:30

Can Total Transport help victims of the bus crisis?In January we published a report called ‘Buses inCrisis 2010-2015’ which looked at Local Authoritybus funding over the past five years. We found thatsince 2010 almost £50 million has been cut fromsupported bus services in England and Walesresulting in over 2,000 bus routes or services beingcut or withdrawn completely. Due to funding cutsby Central Government, 70% of Local Authoritieshave cut funding for buses in this time. Thesenumbers and statistics might sound alarming butuntil you actually see the often devastating humanimpact these cuts have on people who rely onbuses they are just that, numbers and statistics.

As a Public Transport Campaigner forCampaign for Better Transport, it is my job to helpand advise people affected by cuts to busservices. Recently I have been contacted by ayoung lady called Stephanie who is 18 years old and a wheelchair user living in Fleet,Hampshire and relies upon buses to get to andfrom her hospital appointments.

Earlier this year, in the face of huge publicopposition, Hampshire County Council signed off£1.5 million in cuts to local bus services. Theimpact this has had on Stephanie has beenimmense. The seven-mile journey from her hometo Frimley Park Hospital, which used to take herless than an hour now takes over three hours andon a bad day, can take over four hours. Parts of thejourney are not wheelchair accessible, whichmakes it a dehumanising experience forStephanie. Incredibly, Fleet is not a deep ruralarea; it is just 35 miles from London.

Stephanie very kindly asked me to join her on her epic nightmare of a journey recently and I saw first-hand the direct impact the bus cuts have had. Three hours 15 minutes afterleaving her home we arrived at Frimley ParkHospital for her appointment.

The one thing that struck me on arriving at thehospital was the number of patient transportservices taking patients to and from the hospital.Stephanie told me she wasn’t eligible for thatservice and wasn’t even given a reason why shedidn’t qualify. That then got me wondering how

‘Total Transport’ could potentially help Stephanieand other bus users across England and Waleswho have been cut off.

Total Transport involves bringing togethertransport services currently commissioned bydifferent central and local government depart-ments and provided by different operators, for example inter-hospital link services, socialservices transport to take older people to daycentres, transport for taking staff to and fromprisons, and transport for children with specialneeds to and between schools. Universities andcolleges also commission or run services. Such separate commissioning wastes signifi-cant funding, and also management time – it alsotakes funding and passengers from mainstreampublic transport services. So why not bring them all together? Total Transport allows existingresources to be allocated and co-ordinated moreefficiently resulting in services for passengers thatare more effective.

Total Transport was one of our key recomm -endations in our Buses in Crisis report andthankfully the Department for Transport (DfT)appears to be listening. The DfT is currentlyrunning a pilot scheme with 37 different LocalAuthorities having been awarded a pot of around£8 million. The pilots will run for a maximum of twoyears. Pteg have done some fantastic work onTotal Transport which has really helped to drivethese pilots forward.

Sadly Hampshire isn’t one of the 37 councilsin the pilot so Stephanie will not benefit directly,but lessons learnt will be shared amongst localauthorities with the hope of this eventuallybecoming a fully funding national scheme. This isby no means a magic bullet but is definitely a stepin the right direction. What buses really need islong-term planning and money, but Total Transportbrings a fresh and interesting approach.

Simon ReedHead of Technical Service Group,

London BusesTransport for London (TfL)

Speaker Slot: Thursday 2 July 2015, 14:30 – RTPI & New Technologies Breakout Session

On-bus interoperability – facts,fiction, London and EBSF2Transport for London (TfL) operates one of thelargest metropolitan bus services in Europe and

has built a world-leading bus performance regime, passenger information and service controlsystem – iBus.

London will be hosting one of the EuropeanBus System of the Future (EBSF2) demonstrationprojects with an implementation of multiplesupplier systems that aims to prove supplierinteroperability in the London operating environ -ment using standard protocols to enable thetransmission of information.

Simon Reed’s presentation will look at thefuture and how London’s growth, the economicpressures and the need for increased flexibility willdrive the development of intelligent transportsystems (ITS). The presentation will also explorehow the EBSF2 project may help inform London’sfuture iBus requirements.

Umberto GuidaDeputy Director – European Department,

in charge of EU-funded projectsInternational Association of

Public Transport (UITP)

Speaker Slot: Thursday 2 July 2015, 9:15

The EBSF2 project: increasingattractiveness of EU bus systemsThe European Bus System of the Future 2 (EBSF2) aims at increasing the overall attractive -ness of bus systems in urban and suburban areas.This will be achieved by testing a set of promisingtechnological solutions in real operationalscenarios and evaluating to which extent suchinnovations can contribute to improving the level of service and the efficiency of bus systems. The technological innovations selectedfor the demonstrations address a wide range of bus systems and all current propulsion tech nologies (ICE, ICE-hybrid, electric-only).Additionally, key solutions that still require moresteps before achieving a wide acceptance on the market will be evaluated through the use of prototypes and simulation tools. EBSF2 is an Innovation Action co-founded by theEuropean Commission under the H2020 Work Programme. The Project’s Consortium, ledby UITP, includes the key representatives of all the categories of stakeholders involved in theurban bus services.




SPEAKERS

AN INRIVALLED SPEAKER LINE-UP

Linda McCordPassenger Manager

Transport Focus

Mark YexleyCommercial Director

Arriva

Iason AnastasiadisTransport Planning

DirectorateAthens Urban TransportOrganisation, OASA S.A.

Nick PhillipsAccessibility Team Leader

Borough of Poole

Martin AbramsPublic Transport

CampaignerCampaign for

Better Transport

Stephen Joseph OBEChief Executive Director

Campaign for Better Transport

Mike HewitsonHead of Policy

Transport Focus

Marcus WattsDirector

Mercedes-Benz SalesDaimler Buses

Samantha CotterSolicitor

Employment Law andTraining Expert

Giles FearnleyManaging Director,

UK BusFirstGroup

Claire HaighChief Executive Officer

Greener Journeys

Michael AnderssonTechnical Director

Helsingin Bussiliikenne

John VerityChief Advisor

ITSO

Andy EastlakeManaging Director

Low Carbon VehiclePartnership (LowCVP)

Brian MassonDirector

Multi Modal Transport Solutions

Huw LewisCorporate Manager

for Customer Servicesand Communications

Nexus

Mr Enrico VassalloCEO

Optare

Jonathan BrayDirector

pteg (PassengerTransport Executive

Group)

Cyril AubinTechniclal Lead – Bus &

Tram OperationsRATP dev

Richard ShakespeareDisability Consultant

Richard ShakespeareDisability

Jonas StrömbergDirector of Sustainable

SolutionsScania

Andy CampbellManaging DirectorStagecoach East

Mr Bill HironManaging Director

The Confederation ofPassenger Transport UK

(CPT)

David YorkeNew Technology, Training

and Projects ManagerTower Transit Operations

Dickon PosnettDevelopment Director

Argent Energy

Dr. Jon LamonteChief Executive

Transport for GreaterManchester (TfGM)

Dawn RoyleCustomer Smart

Programme DirectorTransport for GreaterManchester (TfGM)

John BarryHead of Network

DevelopmentTransport for London

(TfL)

Leon DanielsManaging Director of

Surface TransportTransport for London

(TfL)

Gary FilbeyEngineering Director,

London BusesTransport for London

(TfL)

Alex PhillipsPrincipal Bus Policy

OfficerTransport for London

(TfL)

Mike WestonDirector of Buses

Transport for London(TfL)

Veikko KarvonenResearch Scientist

VTT Technical Research

Mark NodderChairman & CEOWrights Group

Mr Mark CartwrightDirector

RTIG

...isn’t it time you got on-board? Catch the Bus Week 2015 is a national celebration of the benefits of taking the bus. It will take place from 29 June – 5 July and aimsto encourage people who don’t normally take the bus to give it a try. Now in its third year, we want to make this years’ campaign bigger than ever. Greener Journeys is spearheading the campaignwhich will see bus operators, passenger organisations and local authorities come together to promote the benefits of bus travel.

For more information, contact: [email protected] or @GreenerJourneys

CHAIR

Downloadthe full 2015programmeonline


2015 UK ELECTION

@EuroBusForum


2015 UK ELECTION

With the 2015 UK General Election looming, the senior political figures have forced the topics of busregulation and devolution into the spotlight. Since everyone wants a more seamless London-style provisionin the city regions, Miliband, Clegg and Cameron have all pushed the subject of bus regulation in theirtransport policies. In particular, the Labour party leader is using bus regulation as the frontrunner of hispolicy. But what is each party really offering?1

Why local transport mattersin the 2015 UK election

Reference: 1. http://www.grayling.co.uk/Uploads/Documents/GraylingManifestoInfographicPart2_20140423163017.pdf

There seems to be genuine enthusiasm for bus fromMPs. The party aims to ‘empower communities toimprove transport’.

Their main transport pledges are to:■ Allow a public sector rail operator to bid for and take

on new lines■ Cap annual rail fare increases■ Devolve regional transport decision making■ Give cities and regions London-style powers to

regulate bus services.

Labour’s policy claims that London, with its greaterpowers over bus and rail services, is leaving the rest ofEngland behind: ‘A regulated bus system, with fares androutes set by an accountable transport authority and notby private operators, has helped see passengernumbers rise by 92% in the capital even as they fall by41% in the other English metropolitan areas’.

Labour also states the development of the LondonOverground is enabling better integration between busand rail services, helped by smart integrated ticketingthrough the Oyster card.

In their eyes, London shows the huge potential forother parts of England to benefit from greater localcontrol over bus and rail services.

Labour have promised to give devolved powers toregions and will give combined authorities, involvingneighbouring councils working together, control overbus and local rail services.

Ed Miliband said: “Labour will create regionalpowerhouses in every corner of the country. It will bringdevolved powers in England closer to those enjoyed byScotland and Wales.”

Many of Labour’s MPs claim the bus market isbroken. Shadow Transport Secretary Michael Dugherdescribed buses as a “lifeline” of towns and cities andwarned many members of the public suffered by thedomination of services offered by operators: “It’s clearthat like the energy market, the bus market is brokenand isn’t working for the public interest. The majority ofthe bus market is dominated by just five firms yet all thepowers lie with these companies and not withcommunities and passengers. Operators will no longerbe able to decide just to run on the most profitableroutes. Through cross-subsidisation they will have torun routes that are vital for local communities as part ofthat overall contract.”

Like Labour, the Conservatives have also promised to devolve powers to regions. GeorgeOsbourne, the Conservative Chancellor, has already granted Transport for GreaterManchester (TfGM) a major devolution package. He recently confirmed during acampaigning visit that Birmingham and the Black Country could be the next region in line.

He said: “I think it’s perfectly possible to have a really big act of devolution here inthe West Midlands. You’ve got authorities that are ready to work together and a realappetite to make sure we have local people in control of things like the transport and theskills budget. And I think Birmingham and the Black Country is really the next big placein our country where we can trust local people to make decisions. This is part of theConservative plan about re-balancing our economy, making sure we don’t place all ourbets on the city of London.”

The Conservatives are not really fighting head-on with this battle since Osbourne’sManchester deal has proved what their future plans are. Some of the Conservatives maintransport pledges are to:■ Deliver the biggest investment in railways since the Victorians■ Reform strike laws, including on the transport network■ Start work on High Speed 2 rail lines and continue development for a ‘HS3’

Leeds–Manchester link

The Lib Dems have focused more on sustainable transport solutions and improving cyclesafety. They aim to work on creating a greener environment.

At the recent unveiling of the Transport Focus, Bus Passenger Survey, Minister ofState for Transport Baroness Kramer said: “…the slow pace of interoperability and smartticketing, had driven the devolution debate.”

The Liberal Democrats seem to be behind the devolution plans, with their solutionto deliver greater passenger satisfaction by ‘putting the passenger first’ but they cautionthat there isn’t one plan that fits all but instead ‘different solutions for different people’.

Some of their main transport policy promises are to:■ Give 16-21 year olds two thirds off all bus travel■ Electrify all suburban and major rail routes, reopening many stations■ Support light-rail schemes in urban areas

Even the Green Party is on the game and they want to ‘make public transport public’.Their policy aims to run public transport in the interests of passengers and not to makea quick profit for shareholders.

They claim: ‘The privatisation of Britain’s transport network has done a hugedisservice to passengers: driving up prices whilst creating a race to the bottom in serviceprovision. It’s clear that passengers are not getting a fair ride.’

Some of the Green Party’s promises include:■ Return the railways to public hands to stop profits being put before passengers■ Introduce an immediate cut in fares of 10%■ Promote walking and cycling to help reduce pollution




INDUSTRY OPINION

Atkins Transportation

Transport Focus

A matter of opinion...European Bus Forum 2015 has been designed to bring the bus industry together and encourage debate anddiscussion around a range of topics that are important in the industry right now. With many leading organisationssupporting the Forum, we expect the event to focus on topics such as vehicle energy-efficiency, real-timepassenger information, the importance of listening to passengers, plus what the industry can do together to makebus the mode of choice. Here we invited some familiar industry faces to give opinion on some of the matters thatthe 2015 European Bus Forum will focus on.

■ Dr Alan BrettDirector BRTuk and DirectorAtkins Transportation

There is much debate as to theability of bus-based rapid transitsystems to attract car users,particularly in comparison withrail-based systems. Much of this

debate is based on assertion rather than evidence– but whilst limited, that evidence which isavailable shows a consistent picture.

Direct comparison of the attractiveness ofbus and rail-based systems is generally notpossible, as bus systems are rarely delivered withthe range of features, in particular segregation,provided for rail systems. Research by Ben-Akivain the U.S., reported in 2002, examined bus andrail systems using preference research techniquesto remove the effects of differing characteristicsand concluded that:

“…there is no evident preference for rail travel overbus when quantifiable service characteristics suchas travel time and cost are equal”.

This conclusion is reflected in the ‘Affordable MassTransit Guidance’ published by the Commissionfor Integrated Transport in 2005, which consideredevidence from LRT and BRT experience in the UKtogether with the Ben-Akiva research. Theguidance advises that bus and rail-basedalternatives “where service levels are similar”

should be tested with the assumption that modalattraction is the same for both modes.

Thus a key difficulty in understanding therelative attractiveness of BRT and LRT arises fromthe lack of systems with equivalent characteristicsand contexts. There is one very useful case inNantes, northern France, which does enable directcomparison between BRT and LRT. Nantes hasLRT operating on three corridors, but thepatronage levels on a fourth corridor did not justifythe cost of LRT and BRT was provided instead.Importantly, the BRT was designed to replicate theservice characteristics provided in the LRT-servedcorridors, with similar speeds, frequencies andstop patterns and support by a similar level ofquality attributes. Patronage research by themunicipal operator showed that the proportion ofBRT passengers who were former car users was the same as in the equivalent LRT corridorsin Nantes. Subsequently, more detailed user

research has been undertaken in Nantes and this has shown that there is a slight preference for the BRT services over the LRT, due to a higher comfort rating for BRT, thought due to higher seat provision.

What of experience in the UK?There are relatively few BRT systems in the UK andonly one of these, the Cambridgeshire GuidedBusway, has been the subject of detailed userresearch. The Busway opened in 2011, withridership quickly exceeding the levels forecast forthe early years of operation. User surveys were

conducted in 2012 in order to better understandthe characteristics of the Busway users. Thesurveys showed that more than 60% of Buswayusers had a car available for their journey andmore than 30% had previously travelled by car and had thus changed mode. Interestingly,frequency of use of the Busway increased withincome, with the most frequent users being thosewith incomes of more than £40k.

So the evidence, whilst limited, is both clear andconsistent, where system characteristics areequivalent BRT and LRT will provide similar levels ofattraction of car users. The challenge for BRT is tounderstand the key characteristics that drivepatronage and modal attraction and ensure that theseare embedded in BRT system design and delivery.

Find out more about the Bus Rapid Transit Breakout Session duringEuropean Bus Forum 2015 by visitingww.europeanbusforum.com/BRT

■ Anthony SmithChief ExecutiveTransport Focus

Overall bus passengers continue to report goodlevels of sati sfaction according to the latestTransport Focus Bus Passenger Survey (BPS).

In a survey of more than 47,000 pass-engers, around nine in 10 were satisfied (88% across the English areas covered and 92% inthe four Scottish areas covered). In England, valuefor money and punctuality scores both saw a rise.

We launched the results in March 2015 in

Manchester at an event which brought together key industry figures to explore how devolution and other changes could impact bus pass-engers’ satisfaction.

We heard from our Head of Insight, Ian Wright, and then from a panel including Baroness Kramer, Gordon Marsden MP, Giles Fearnely – Managing Director of First UK Bus division, and Jon Lamonte – Chief Executive of Transport for Great Manchester. You can seesome interviews from the day on the website:http://www.transportfocus.org.uk/ research/bus-passenger-survey

York, Nottinghamshire, Norfolk, Suffok andTyne and Wear were the top areas for satisfaction.Oxford Park and Ride, Anglian Bus, Konect Bus,Stagecoach in Nottinghamshire and Wilts & Dorset were the top five operators. It can be done!Good quality bus services are to be found all over the country.

What is driving satisfaction? On-bus journeytime and punctuality stand out – this mirrors what we have found in other research. Safety and smoothness of driving and value for money are also underpinning satisfaction.

When bus companies act on the findings in

Dr Alan Brett is a Director of Atkins Transport Planning, responsible forbusiness case development and appraisal for major transport planningprojects throughout the UK. Alan works on major schemes across all modesof transport including Bus Rapid Transit (BRT). He is a founder member andDirector of BRTuk – the organisation established to disseminate knowledgeand experience for BRT systems in the UK. Alan led the research workundertaken by Atkins jointly with Cambridgeshire CC to examine the userresponse to the Cambridgeshire Guided Busway. This confirmed that theuse of light-rail type parameters correctly reflected the patronage attractionof the Busway services. Alan led the consultancy team developing theoutline business case for BRT on three routes in Belfast. Alan was ExpertWitness at the successful Public Inquiry examining the proposals for theCambridgeshire Guided Busway. The evidence presented by Alan detailedthe performance and benefits of the proposed scheme and compared thesewith alternative schemes and modes.

Can BRT attract car users?

Transport Focus, Bus Passenger Survey


INDUSTRY OPINION

@EuroBusForum


Low Carbon Vehicle Partnership

■ Andy EastlakeManaging DirectorLow Carbon VehiclePartnership

After five years and four roundsof Green Bus Fund (GBF)grants, it is all change for thefuture of government support to

Low Emission Buses. The Low Carbon VehiclePartnership (LowCVP) on behalf of the Depart-ment for Transport (DfT) has been working with its bus stakeholder group and the wholecommunity, to refresh the test methods, fundingformulae and target criteria to keep the UK busmarket at the very forefront of sustainabletransport assessment.

I well remember in 1996, sitting on a 159Routemaster bus leaving the Brixton Bus garage ataround 5:00am to data log the route which wouldbecome the mainstay of the UK Bus market. Backthen, as now, the primary motivation for our workwas to improve the air quality in central London, inparticular along Oxford Street. Twenty year later,and after over a decade of government support forlow carbon buses, the emissions of our buses are orders of magnitude better than thoseRoutemasters but we can still improve further.

With the end of the GBF the LowCVP took theopportunity to survey the bus market in 2014(manufacturers, operators and local government)to see what needed to be done to improve thedefinition of Low Emission Buses and to makethem more attractive to a wider market across thewhole UK rather than just the traditional focus onthe London and large metropolitan operations.

Simultaneously the Office for Low EmissionVehicles (OLEV) announced that they would beproviding funding support for Buses from 2015.

Over the last year the team have beenworking to develop a new test process andfunding formula which will meet the needs ofgovernment, manufacturers, operators and localauthorities together with maintaining the UKposition in this important transport sector.

Building on the successful programmes of thepast and adding a range of innovative approaches

to specific objectives, we believe we have set anew standard for how to assess road vehicles inthe future.

Some of the key aspects have been to retainthe focus on rewarding technologies whichgenuinely improve the total global warming impactof the vehicle, so consideration of Well to Wheelcarbon emissions and of the primary globalwarming gases (Methane and N2O) has beenretained. In the heavy duty vehicle market the useof a ‘real world’ test cycle is unique and for thelatest fund the test has been improved to betterrepresent the full operating conditions of buses byincluding an additional ‘rural’ test drive.

With air quality emission very high oneveryone’s agenda, the new scheme mandatesthe latest Euro VI emission performance – bring-ing the vehicles emissions below those of currentvans and cars and to a level which is becomingdifficult to determine from the ambient air. To improve on Euro VI is almost impossible tomeasure, so the only way to encourage lowerurban air quality impact was to provide additionalfunding for those vehicles which are able tooperate with zero tailpipe emissions (such aselectric drive or hydrogen fuel cell).

Importantly, the funding and test process hasbeen devised to reward improved performance sofunds are scaled to the GHG savings or ZeroEmissions capability.

As you can see from the range of options nowavailable for buses from full-electric, or hydrogenpowered through to biomethane, plug-in hybrids,flywheel hybrids and series electric drive, there is sure to be a vehicle for every operation and weare sure that there will be a Low Emission Busoption to meet every need.

Andy Eastlake will Chair the Fuel for ThoughtBreakout Session on Thursday 2 July 2015 at 11:05

the survey it has a direct result for passengers. We have followed up the results with over 50 meetings with local authorities and buscompanies. We discussed the results, action plansfor improvement and how we can help.

Value for money has risen in the GreaterManchester area. Driver standards have gone up inthe West Midlands after Centro and Travel WestMidlands acted on our last set of results.

Digital bus stop displays and automatic vehicle location has driven passenger satisfactionwith bus stops in Nottinghamshire up 9%-pointsfrom 2012.

In Scotland, First Aberdeen really values thesurvey, as the results confirm areas that requiretackling, particularly in relation to value for money

(low satisfaction). It has since looked at ways ofimproving driver training in relation to improvinginteraction with passengers

So overall, our bus passenger survey shows bus passengers continue to report goodlevels of satisfaction. This is just the tip of theiceberg – there is a wealth of useful data to beexplored. This is easier now as we have justlaunched a data explorer. Have a look and explorehere: http://data.passengerfocus.org.uk/bus/

Andy Eastlake was appointed as the LowCVP’s Managing Director in April2012, after serving both on the board and as Chair of the member’s councilfor many years. Andy has a strong background in vehicle engineering,specialising in powertrain developments, fuel efficiency and emissions. He was formerly Group Head of Commercial and Projects at MillbrookProving Ground where he led the work on powertrain test and developmentprogrammes and alternative fuels for a variety of global OEM customers. As Head of Laboratories, Andy was responsible for all technical aspects ofthe Millbrook business and for government and European legislativerelations. He is also a Board Member of CENEX, the Centre of Excellence forLow Carbon and Fuel Cell Technologies, plus a Fellow of the Institution ofMechanical Engineers.

Having qualified as a solicitor, Anthony Smithworked for five years as Principal ConsumerLawyer for the Consumers’ Association, publishersof Which? This was followed by a year as the LegalConsultant for Consumers International, aworldwide federation of consumer groups. Prior tojoining Transport Focus, Anthony was Deputy andActing Director of ICSTIS, the regulator of premiumrate telephone services.

The future of funding for UK Low Emission Buses

Transport Focus will support European Bus Forum 2015 with Linda McCord, Passenger Manager,Chairing the day’s proceedings, plus Mike Hewitson, Head of Policy, will present during the RTPI & New Technologies Breakout Session on Thursday 2 July 2015 at 11:05.

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EXHIBITORS & SPONSORS

EXHIBITORS & SPONSORS

Eurotransport is pleased to have the following industry experts supporting our European Bus Forum 2015 event.Located at the University of Manchester, UK, the event will give our exhibitors the chance to showcase theirproducts and solutions, plus give advice on how their company can help move the industry forward.

Optare will be providing a Shuttle Bus to and fromthe Gala Dinner on Wednesday 1 July 2015. Forfurther information about the European BusForum Gala Dinner, see page 47.

Optare have almost a century of expertise inusing the latest technologies in bus design andmanufacturing to deliver the vehicles of today andtomorrow. We design, manufacture and selladvanced single-deck and double-deck buses fora global market place.

Our vehicles are designed with the environ -ment in mind. We have developed a range of light-weight, low-carbon buses using enhanceddiesel technology and are leading the way in theUK with our fully-electric buses.

Our parent company, Ashok Leyland, part ofthe Hinduja Group, is ranked within the top fiveglobal bus manufacturers.

Speaker Slot: Enrico Vassallo,CEO, Optare – Thursday 2 July2015, 12:20 – as part of the Fuel for Thought Breakout Session

Electric buses have arrived!Fully electric buses are no longer a dream for the future, but a reality. Enrico Vassallo, CEO of Optare, the leaders in fully-electric buses in the UK and the suppliers of the electric buses for London’s first fully-electric route,will discuss the proven success in operation offully-electric vehicles and their increasingimportance in reducing emissions in our townsand cities.

Optare have been manufacturing fully-electric buses for the last five years and have supplied over 100 to date, with three times as many electric vehicles being supp-lied in both 2013/14 and 2014/15 when comparedto 2012/13. As you would expect operatingelectric buses requires the application of a slightly different thought process to theoperation of diesel vehicles, but with a little clever opportunity charging the range vehiclescover in a day can be extended to suit most townand city routes. We have seen this working very effectively on routes around London.Improvements in battery technology won’thappen overnight, but Optare have beendeveloping multiple solutions to extend the range of electric vehicles and increase the speedof opportunity charging.

Aside from the numerous health benefits associated with the improved air quality that fully-electric vehicles help to deliver

due to zero tailpipe emissions in operation, theyalso have significantly lower well-to-wheelemissions against Euro 6 Diesel equivalents.Meaning electric vehicles are overall less pollutingthan their diesel counterparts, even when youaccount for how the electricity has beengenerated, whether this is from renewable or non-renewable power.

Making this technology viable for operatorsOn average, the extra capital outlay for an electric vehicle can be recovered in five years.Demand for the volumes of these vehicles will intime reduce the capital costs associated with this technology. Green Bus Funding and now the Low Emissions Bus Scheme have animportant part to play in the early adoption of thistechnology to improve the air quality of our townsand cities. Equally important is supportingoperators in under standing how and where theycan operate fully-electric vehicles in the mostcost-effective way. Finance and leasing solutionsare now also widely available for fully-electricvehicles making them commercially accessible tomore operators.

As a bus manufacturer, Optare are committedto delivering zero emissions vehicles for a cleaner,greener future.

www.optare.com

Argent Energy is a leading, UK waste-to-energybiodiesel producer established in 2001 andacquired by John Swire & Sons (GreenInvestments) Ltd in 2013 to become part of theSwire group. Argent’s biodiesel is sold around the world and, over the last few years, has beenincreasingly used by fleet operators who are keento see a drop in replacement for standard dieselthat gives big reductions in greenhouse gasemissions. Argent currently supply biodieselblends from their distribution points in Scotlandand Ellesmere Port in the North West of the UK butare planning to extend their reach to London andthe South East in the near future.

The state-of-the-art technology used at theArgent plant was developed by BDI-BioEnergyInternational and includes full distillation of theirentire product. This, along with many other processstages, means the fuel is of very high quality withvery low water content and very low impuritiesdespite originating as waste fats and oils.

Speaker Slot: Dickon Posnett,Development Director, ArgentEnergy – Thursday 2 July 2015,11:30 – as part of the Fuel forThought Breakout Session

The Good, The Bad and The UglyOne-hundred years ago, biofuel was proclaimedas the answer to reliance on imported fuels. It turnsout that was not a completely accurate prediction– although the 1.5 billion litres used in the UK lastyear represents nearly 5% of all our fuel and is notan insignificant contribution to security of supply.Ten years ago it was widely reported that biofuelswere all good and would help save us from globalwarming. Five years later all biofuels were declaredbad in the press with pictures of strandedorangutans etc. As ever there is truth somewherein the middle of the swinging pendulum as thereare indeed good and bad biofuels.

There are significant differences in quality ofdiesel and petrol as a result of the standard of theraw material and the manufacturing or refiningprocess used; the same is very much the casewith biofuels and it is important to know what youare getting, particularly if you have a wish to makelarge greenhouse gas reductions by using highblends of bio in your diesel such as Argent’s B20or B30. There are easier and more difficult rawmaterials, good and bad manufacturing pro -cesses, pure and not so pure biofuels. Doingbiodiesel analysis for the last 11 years has helpedgive Argent some degree of insight into whatworks, what doesn’t and why.

There is also no point in making the move tohigh blend biodiesel if the biodiesel being used is

not truly sustainable. There are at least 50 shadesof green in the world of biofuels with sustainabilityranging from six-times better than standard fossilfuels, all the way to actually being worse (on a fulllife-cycle analysis basis). A variety of factors definehow sustainable a biofuel is, most of which are thesubject of intense debate in this country andacross Europe. What is not in question is the highsustainability of biodiesel from waste oils and fats.Argent are pioneering use of the worst wastes, allthe way from sewage pipes and water treatmentplants. Ugly to some, but beautifully sustainable.

www.argentenergy.com

Stand Number: 20


FLOORPLAN / GALA DINNER

@EuroBusForum


Stand Number: 1 · www.spheros.de

Stand Number: 2 · www.giro.ca/en/

Stand Number: 3 · www.optibus.co

Stand Number: 4 · www.mixtelematics.co.uk

Stand Number: 5 · www.camirafabrics.com

Stand Number: 6 · www.hopon.co

Stand Number: 7 · www.zetaautomotive.com

Stand Number: 8 · www.qstraint.com

Stand Number: 9 · www.wright-bus.com

Stand Number: 12 · www.icomera.com

Stand Number: 13 · www.init.co.uk

Stand Number: 19 · www.atco.org.uk

Stand Number: 17


limited

standsavailable

If you are interested in any of the exhibition orsponsorship opportunities, contact our SponsorshipDirector Jamie Playford on Tel: +44 (0)1959 563311

or email [email protected]

Opportunity!

Network online with your industry peers, visit:

http://linkd.in/EuroTransMagMembers and non-members are welcome to join the discussions

LET’S CONNECT!

Exchange information,ideas and opportunities




TicketingSUPPLEMENT

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SPONSORED BY:

50 Recognising theimportance andbenefits of smartticketing Steve Wakeland, General Manager,ITSO Limited

58 Implementingmobile ticketing in AthensJason Angelopoulos, TransportEconomist Advisor, Athens UrbanTransport Organisation

Recognising theimportance and benefitsof smart ticketing2015 looks like being a big year for smart ticketing on public transport in the UK, writes Steve Wakeland, GeneralManager of ITSO Limited. The last few months have seen a wide number of announcements featuring smartticketing as one of the essential ingredients in moving towards an integrated, multi-modal, multi-operator publictransport service that is fit for future purpose. That purpose is to support an expanding economy through givingthe workforce easier access to jobs, as well as reducing congestion, which can be a major drain on productivity.

TICKETING S U P P L E M E N T




Devolution of decision-making and spending powers to Greater

Manchester, Transport for the North and other bodies like West

Yorkshire Combined Authority, means these northern regions of

England will be more in charge of their own destinies. Wide-ranging

decisions on transport will be theirs for the making, be it in terms of

franchises, quality contracts or partnerships.

There are still legal and political hurdles to surmount, not least a

national election in May 2015 which is anything but a foregone

conclusion. The good news is that most of the main parties have stated

their strong support for smart ticketing, even if they differ on the

amount of local and national governmental control that might be

needed to get there.

‘Oyster for the North’ is the phrase being bandied about, with

people seeking the benefits of the hugely popular and widely-

acclaimed proprietary London smartcard system. The technology exists,

but the business, legal and operational requirements outside London,

which is less regulated, provide a much bigger – though not

insurmountable – challenge.

One might sympathise with Arriva Chief Executive David

Martin who told the UK Bus Summit earlier in 2015 how easy it had

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been for them to introduce smart ticketing in Poland, Serbia and

The Czech Republic!

But things are on the move… In England, the Department for Transport (DfT) has been a strong

advocate of smart ticketing and has established agreements with

transport authorities and operators moving forward, targeting

funding while gaining commitment to ‘up their game’ on all forms

of transport, including rail franchises.

For example, in March 2015, an announcement of a further

£620,000 funding package means that the West Midlands can

extend the use of its Swift smartcard to local rail services run by

London Midland, in particular smart-enabling the ticketing system

at the newly redeveloped Birmingham New Street station.

The ITSO1-based Swift card is already accepted on 10 different

bus operators covering approximately 100 routes across the

West Midlands.

At this launch, Transport Minister Baroness Kramer said:

“Smart ticketing is revolutionising travel and is an important part

of the transport investment which will help to build a stronger

economy and fairer society. I am very pleased that it is gaining

real momentum.”

The recently published Northern Transport Strategy, covering

a massive part of the UK, has smart ticketing as one its main goals.

The overall aim of the strategy is to build a ‘northern powerhouse’,

boosting the economy of the North of England through

transforming connectivity with a high-speed TransNorth rail

system, a revitalised highways network, and a host of other

transport improvements.

One of the stated aims is ‘the introduction of a single smart

ticketing solution that works on all modes of public transport

right across the region’. This will ‘build upon investment made to

date using the ITSO technical specification’, as well as take

account of the emerging contactless payment technology via bank

cards and smartphones.




London’s Oyster card is hugely popular

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The strategy is jointly agreed by the Government and Transport for

the North. The strategy document points out that: ‘Between the major

city areas, there are differences in the smart ticketing offer to

passengers. Each area has many different public transport operators

each of which are involved with smart schemes to a greater or lesser

extent. Consequently they each have different commercial agreements

and individual fare structures. That means that any changes to ticketing

requires an evolutionary approach. The first step for Transport for the

North will be to align the different tickets and approaches in different

cities. Proper joint governance is essential. Our aim is for contactless

cards to be trialled on transport systems, travel rights extended

between different cities and the rail network to be smart-enabled as

quickly as possible’.

Many of these northern areas are already using smartcards.

Most already have bus operators taking the English National

Concessionary Travel Scheme concessionary passes, which are

ITSO-compliant, smartly. Other regions have operators either running

their own ITSO-compliant commercial smartcard schemes, such as

StagecoachSmart or Go-Ahead’s ‘the key’, or taking part in multi-

operator, multi-modal schemes being run by local transport authorities.

Cheshire, Cumbria, Lancashire, Liverpool, Manchester, Tyne and

Wear and Yorkshire all have their own variants of an ITSO smart ticketing

scheme. The technology is already there to join it all up. What is needed

is the joint cooperation of all involved to agree business rules and

protocols for true interoperability. This will need to include rail ticketing

which is cross-border and nationwide.

The current South East Flexible Ticketing initiative (SEFT) is ‘taking

the strain’ involved in getting 12 different rail franchise operators

serving London and more than 60% of rail passengers to agree and

implement an interoperable smart ticketing system. Lessons learned


CONFERENCE ALERTITSO Limited will be supporting Eurotransport’sEuropean Bus Forum 2015 conference in Manchester,UK, on 2 July 2015 which will bring together keydecision-makers from bus operators, manufacturers,local authorities and transport executives to presentand discuss investments, projects and what the sectorneeds to do to move forward. Representing ITSOLimited will be John Verity, Chief Advisor.




from this will support smart ticketing for

Transport for the North.

Passengers seeing the price of their

season tickets rising are insisting on a

simpler and fairer fare structure that

guarantees they get the best price for

their journeys which takes into account

sudden changes or interruptions to their

train service – regardless of which train

operator is providing it.

A plethora of trials, pilot schemes

and research is currently underway to

bring smart ticketing on rail into the 21st

century. For example one of the recent

government initiatives is a research

project into flexible season tickets. This

has the potential for reducing the cost of

season tickets, particularly for part-time

workers. The impact on rail franchises’

revenues would need to be taken into

account but it is hoped that the research will show that flexible products

can generate revenue.

This would need smart ticketing systems to be in place so that

back office data processing could support the kind of tickets

that cannot be offered – for example, a four-day flexi-season

ticket needs to be registered somewhere so that it doesn’t work once

those four trips are used.

The DfT has also recently launched a £6 million industry-wide

competition for train operators which will consider possibilities for

innovative ticketing solutions. Funding has already been provided

for research into gateless ticketing at railway stations.

Scotland’s devolved government is rolling-out integrated and inter-

modal smart ticketing in a big way, using the ITSO Specification as

its backbone.

Plans and trials are underway for a wide variety of con-

cessionary and commercial smart ticketing options on all modes of

transport, including island hopping ferries and planes. The aim here is

for one national smartcard, the Saltire, to be enabled for all public

transport ticketing.

Like de-regulated England, this again involves strong partnership

working between government and transport operators, and the

government is currently reviewing these relationships.

Abellio took over the ScotRail franchise on 1 April 2015 and has

major expansion plans for the existing smartcard scheme.

Concessionary travel passes are used smartly on virtually 100% of

buses throughout the country, and the smartcard scheme in Glasgow’s

Subway is proving a big success.

Any UK system will need to be future-proofed and, again,

ITSO is working on that, liaising across the UK, and Europe (through

the Smart Ticketing Alliance), suppliers, mobile phone network

operators, and standards bodies, to provide a secure, inter-modal

and inter-operable solution for mobile phone ticketing using the

ITSO Specification.

Of course, ITSO-based smart ticketing is not the only game in

town, although it will be interesting to see if any other areas of the UK

take the brave step London has already taken by removing the ability to

pay by cash on bus.

The introduction of contactless bank card payment on London’s

transport system, as an alternative to Oyster, has been hugely successful

as another popular way to pay.

Transport Minister Baroness Kramer also announced in March 2015

that the government will be working with the UK Cards Association

– the body representing the card payments industry – to bring

contactless payment to public transport country-wide. The Association

will lead a project to coordinate actions among card payment

processors, card issuers as well as UK transport operators.

But let’s face it; passengers don’t care or need to know about these

major machinations. They just want to be able to buy the best-price

ticket, with confidence, quickly and easily – the same way they buy most

other things these days.

Recent research into smart ticketing in the UK is very positive.

Customers want it as long as it is easy to obtain and guarantees

best value. Some would prefer it on their smartphone, others

prefer a smartcard.

Recent consultation by First Group in West Yorkshire resulted in

64% of respondents saying that smartcards would be their preferred

method of payment, also recognising that smart ticketing would

contribute to a great improvement in journey times.

They obviously want it, it’s now up to the powers-that-be – whoever

they are after May 2015 – to deliver it.

Reference1. ITSO is the open, Crown copyright national Specification in the UK used for

interoperable smart ticketing.





Steve Wakeland has worked in technology riskmanagement and information security at various industrialand financial services organisations for over 30 years. He joined ITSO Limited in 2011 as Governance Managerto lead compliance through the implementation of policies and procedures across the ITSO membership.Steve became General Manager of ITSO Limited inJanuary 2015.

Smart ticketing is revolutionising ticketing

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By 2050, 70% of the world’s population (nine billionpeople) are expected to be living in urban metropolitanareas – increasing demand for mobility solutions by afactor of 2601. Consequently, fast and convenient accessto public transport will become even more important. Inyour opinion, what will be the key developments, trendsand challenges for the transport ticketing industry?Transport systems are migrating towards more flexible and convenient

ticketing solutions. They will increasingly include adjacent applications

and technologies such as open-loop credit/debit payment cards, multi-

application cards and NFC-enabled mobile phones and devices for fare

collection. However, these new applications typically demand advanced

security and open, non-discriminatory solutions not yet provided by

most of the implemented transport schemes.

Additionally, public transport agencies as well as governmental

departments are realising that proprietary, single-vendor tech-

nologies are limiting their flexibility while increasing their risk and costs.

At the same time, they want their customers to be able to use their transit

tickets to work seamlessly across different transit systems using differ-

ent ticket options being it limited use tickets, higher value chip-based

tickets or ticket apps on their mobile phones and smart wearable devices.

All these evolving and new requirements can only be met with

platforms based on open standards.

How can open standards help to overcome technologicalrestrictions of today’s proprietary solutions? Currently, many public transport fare collection systems are using

closed-loop applications and smartcards, with most based on

proprietary contactless technologies that often provide only a basic

level of security and have already been hacked. But the transport

market is changing, demanding higher levels of security and greater

flexibility. Open standards are the most effective way of providing

broad and highly competitive availability of components.

Also, there is a trend to merge fare collection with other ticketing,

identification and payment applications which traditionally require

much higher levels of security. This is why hack-resistant transport

ticketing solutions are needed. And to be clear: a hacked ticket is not

only a monetary loss for the transport agency but also, and perhaps

more important, it is limiting the user experience as a valid ticket might

be rejected due to revocation policies.

We believe that the open standard CIPURSE™ will help overcome

current technological restrictions; an opinion shared by world leading

industry players such as Oberthur, Giesecke & Devrient, Deutsche

Telekom and Samsung who also support the OSPT Alliance which

defines this open standard.

And the markets confirm our expectations – Rio de Janeiro

and São Paolo are the first cities in Latin America to start using

CIPURSE™-based solutions.

What are the major benefits of CIPURSE™ compared to existent solutions?Firstly, CIPURSE™ is a truly open standard, not a proprietary solution,

which consequently provides greater scalability and interoperability and

hence cost advantages to the transport and ticketing industry. It over -

comes the potential downsides of closed systems such as vendor lock-in

and single-source supply limitations. Additionally, a certification process

ensures compatibility of CIPURSE™ products from different suppliers.

Secondly, utilising the advanced AES 128 encryption algorithm,

CIPURSE™ enables fast and secure transactions, including advanced

protection of infrastructure from security breaches as well as efficient

prevention of fraud and misuse of ticketing solutions.

Also, CIPURSE™ can be implemented on existing ‘points of

acceptance’ infrastructure such as an automated fare collection (AFC)

system or retail network. It supports a range of ticketing applications

such as single journey or daily tickets, account-based tickets or season

tickets. But CIPURSE™ goes even further; it can also be used for loyalty

applications such as the social grant card by Aliança pela Vida of

Governo De Minas in Brazil, micro-payment, and other value added

services. And a mobile phone or a wearable device will also be able to

combine various traditional card applications into a single device.

All-in-all, this makes CIPURSE™ an ideal transport standard

to implement open and future-proof contactless systems with a future

oriented security concept.

How does Infineon support the transport ticketingindustry as a leading supplier of chip solutions fortransport ticketing applications? What sets you apart?Infineon supplies smartcard and ticket manufacturers plus infrastructure

providers with the most complete portfolio of semiconductor solutions

for transport ticketing including major transport ticketing systems such

as in Beijing, Singapore and Brazil. Infineon is a leading supplier of

transport ticketing ICs and builds on a profound system understanding.

Our customers and partners can rely on our expertise in security as

well as contactless technologies and our commitment to open

standards. This, together with our decade-long experience, we

provide CIPURSE™ functionality on our complete portfolio for limited

use tickets, dedicated transport ticketing cards, multi-application

cards to Secure Application Modules (SAMs) for ticket validators and

embedded secure elements for mobile phones.

Our aim is to provide the transport ticketing industry with secure,

flexible and cost efficient solutions which make consumers lives easier

and more convenient.

Reference1. Source: UN-HABITAT and OECD Intl Transport Forum

Thomas Rosteck is Vice President and General Manager of Secure Mobile & Transactionof the Chip Card & Security Division at Infineon Technologies. He graduated in BusinessManagement and Computer Science at the Technical University of Darmstadt (Germany)in 1992 and has held different management positions in the area of security for the pasttwo decades. In this interview for Eurotransport, Thomas gives opinion on what futurechallenges the transport ticketing industry will see, the benefits of open standards, andwhat sets Infineon Technologies apart from its competitors.

INTERVIEW SPOTLIGHT

www.infineon.com/transport-ticketing




WEBINAR PREVIEW

Multi applications and the future oftransport ticketing – the importance ofopen standards

For more information, please visit:www.eurotransportmagazine.com/webinar2

Hosted by: Organised by: More information:

Infineon’s experience as a leading security

IC provider allows them to see ahead

across all chip card applications. As

a market leader in transport ticketing,

they will be sharing their knowledge as

well as identifying the major trends

and challenges ahead in the next

Eurotransport Webinar. This includes

the need for truly open standards, the

implications of the convergence of applications such as

ticketing and payment to real multi-application solutions. They

will present the analysis of their experience from the

past decade, including key values and differentiators demanded

by their customers and partners in what is becoming a more

and more challenging landscape. They will look into what the

past can teach us and what deciders need to consider intending

to provide reliable, cost optimised systems including

the needed security, performance as well as flexibility for

future use cases.

This webinar will consist of two 15-20 minute presentations,

as well as a 20 minute Q&A session where you can ask questions

directly to our speakers.

The first presentation will be conducted by Infineon’s

Katja Kienzl who will begin the Webinar by taking a look at why

migration towards multi-applications will boost the market

and how participants can benefit. She will discuss existing

options for convergences and what needs to be considered

when choosing a technology that must be “fit for the future”, as

well as other conditions that influence the success and

profitability of a system. She will demonstrate what a

multi-application ecosystem looks like and what a tech-

nology provider needs to supply in order to support the

whole ecosystem.

In the second presentation, Michael Dupré, Release

Manager for the NFC SIM card of Deutsche Telekom, will

discuss how to build CIPURSE™ applications on the UICC used

in mobile phones. Several NFC Services

rely on hardware-based security provided

e.g. by a UICC. The security standard

CIPURSE™ Mobile supports such

approaches, and the presentation

describes for which kind of services

CIPURSE™ mobile can be used. For a

simple use case the presentation will

show how CIPURSE™ can be used to

build such a service on the UICC just by configuration. It will be

shown that only a few commands (APDUs) have to be sent to a

CIPURSE™ instance. The presentation will also address the

topic of configuration/personalisation of a CIPURSE™ applet

through a proxy app of the smartphone.

Katja Kienzl

Michael Dupré

Date: 7 May 2015Time: 3.00pm BST

TICKETING A D V E R T O R I A L S U P P L E M E N T




Turkey’s first NFC project

Through this application, the validator on the public transport vehicle

can read the virtual ticket previously downloaded by the passenger.

These functions taking place independently of any GSM or TSM

operator are stored in the cloud, which leads to a host-based payment

structure. Future upgrades include the installation of a Bluetooth

receiver antenna in the vehicle, so that the payment can be deducted

directly from the smartphone according to distance travelled. This

system allows passengers to pay directly upon entering a public

transport vehicle without having to use an extra card or show their

smartphones to a staff member, thereby making the journey smoother

and more convenient. This, in turn, leads to a significant reduction in the

infrastructure costs of the transportation system as passengers will not

have to pass through turnstiles before entering the vehicle. The Manisa

NFC system is currently used by 500 mobile users and already accounts

for 30% of NFC mobile use in the entire city. NFC users can top-up their

mobile online by giving one time authorisation to their credit card

account. If the mobile balance is less than 10TL, it automatically tops-up

its mobile purse to 20TL. Using this easy Kentkart application,

passengers save precious time rather than spending it at kiosk offices.

In Manisa, contactless credit card payments are also accepted along

with regular transport contactless cards and disposable smart tickets in

all public transport vehicles. By doing so, a wide range of payment

alternatives have been provided for easy, fast and reliable public

transport operations in the city.

Kentkart equips Baku and Islamabad Public Transport Network with ITSAs an Intelligent Transportation Systems provider, Kentkart continues to

ensure its pioneering position in the sector by taking giant steps with

success. With the addition of Baku (Azerbaijan) and Islamabad

(Pakistan) projects, Kentkart systems expand to 11 countries and

38 cities at present. The opening ceremonies of the systems in the

aforementioned cities were held in April 2015.

Baku Kentkart started its operations in Baku by installing an Automated Fare

Collection with SmartCard, Vehicle and Fleet Management, and

a Real-Time Passenger Information System for the Baku Public

Transporta tion Network. These systems are installed on 300 buses of

the Baku Bus Co., and in time, the final number will total 2,800.

Installation of 280 turnstile validators and 200 Ticket Vending Machines

have been completed for the Baku Metro network, which consists of

25 stations. Approximately 1,600 rechargers have also been integrated

with the Kentkart Intelligent Transport System software. Initially, the

public will be using two million MiFare Plus cards and five million MiFare

Ultralight tickets for the new Baku Public Transport System.

Islamabad Kentkart introduced the first ITS technology to Pakistan two years ago

when Ticketing, Vehicle Tracking and Real Time Passenger Information

Systems were applied in Lahore. The success of the implementation and

operation in Lahore awarded Kentkart with a second contract in

Pakistan after two years. Islamabad-Rawalpindi BRT line has 24 stations,

and it is 22.5km-long. The system was inaugurated in April 2015.

On average, it is planned to carry 153,000 passengers daily. Kentkart

completed the installation of 144 turnstiles and validators for

Automated Fare Collection operations; 70 On-Board Control Units

for Vehicle Tracking and Driver Duty Management system, 48 LED

Screens for Real-Time Passenger Information System, 27 TVM’s

for contactless smartcard sale and recharge, 78 rechargers for

top-up cards at kiosks, and five inspector devices for card usage

inspection operations.

www.kentkart.com

Kentkart’s latest venture to develop an application that can process the purchase of tickets for public transportwas recently finalised, with the successful launch of Turkey’s first NFC operated public transport payment schemeon the 30 January 2015 in the city of Manisa. The highlight of this application is that it is compatible with anAndroid or any near field communication (NFC) enabled smartphone.

Implementing mobileticketing in Athens

The economic recession brought Athens two consecutive fare price

increases, totalling more than +40%, which resulted in a fare evasion

explosion from 14% on average in 2007 to 25% in 2013, with

an additional 5% of fake/fraudulent tickets and travelcard coupons.

As a result, the paper security features had to be enhanced, which made

paper fares (tickets) even more expensive to produce and print. After

five consecutive years of recession with demand dropping 25%, 2014

was marked as the first year that Athens public transport figures rose by

1.4%, while for the first time ever, ticket and travelcard prices were

reduced by 14% and 33% respectively. This measure shifted passengers

to travelcards, enhanced customer loyalty and improved the Transport

for Athens (TfA) Group cash flow by 10%, while at the same time the

monthly turnover remain unchanged. Within the same period,

complementary to the new pricing policy, a bus and trolleybus network

restructuring was initiated, diverting radial lines from the city centre to

Metro terminals and increasing services in trunk bus lines. Also in 2014,

after more than eight years of planning, delays and several tendering

processes, the two major Public Private Partnership (PPP) projects of

Athens, the smartcard ticketing (including metro gating) and the bus

and trolleybus passenger information and fleet management system

(including 1,000 bus stop panels) were signed. The introduction of

mobile ticketing in Athens couldn’t have hit better timing.

Since 2009, Athenian occasional passengers, who comprise more

than 40% of annual figures, have been plagued due to the shrinking of

the ticket retail distribution network. After 2009, the number of small

retail shops and kiosks dwindled. The cash flow of the remaining shops

After the replacement of cash with paper tickets in 1986, the capital of Greece, Athens, had to wait 28 yearsbefore a new fare medium was introduced in the city. Having missed magnetic and SMS tickets, the so-calledAthens ‘paper taboo’ was finally broken in December 2014, and Athens leaped from the stone age of fares to theelectronic age. With the exception of the planned metro extensions of Metro Lines 2 and 3, mobile ticketing was the first innovation presented to the Athenian passengers after the major renewals in infrastructure, newmetro rolling stock, buses, trolleybuses and a new tram line in 2004, just before the Olympic Games. Jason Angelopoulos – Transport Economist Advisor at Athens Urban Transport Organisation – provides furtherdetails about the future of ticketing in the city.





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required to keep inventory buffers was

challenged, the profit margin of tickets

was deemed minimal and the rigid

‘no-credit, no-risk’ commercial policy of TfA

also contri buted to the downsizing of the

distribution network. For the bus passenger,

the simple task of finding paper tickets

gradually became more difficult. Incidents of

pass engers asking other passengers for

tickets inside buses became common.

This situation introduced a new category of

fare evaders: those who simply could not

find tickets.

The image of public transport started to

become outdated and at the same time, the

utilisation of smartphones and tablets, as

well as credit and debit cards, presented an

excellent opportunity for TfA to approach

young people, casual passengers and

tourists, using a new fare medium.

Less than four (intense) months of preparation was required for TfA

to implement mobile ticketing, using minimal resources. The project

was assigned to Masabi Ltd and the solution offered for Athens was the

comprehensive ‘JustRide Platform’ which includes the customer

application, the reporting and customer service back-office and the

ticket control application. The public-launch of the application took

place in mid-December 2014 quietly, amidst political turmoil just before

the festive season and just prior to the January 2015 elections.

The user, using either an iOS or Android mobile device, can select

any Athens PT fare with a duration of less than five days, including single

tickets, airport bus and metro tickets, 24-hour and 5-day tickets and the

3-days tourist pass, which allows for two rides from and to Athens

airport. For the first purchase, the customer creates an application

account and enters credit card details. After that, the customer chooses

the fare type and number of tickets and enters the credit/debit card

CVV. The fares are then transferred to the customer’s account, with the

tickets being available for use in every mobile device the customer logs in.

For the purchase of fares, a mobile data service (internet conn -

ection) is required. However, for the validation, no service is required.

Since new ticket validators and metro gates are included in the Athens

e-Ticketing project (to be completed by the end of 2016), a unique

validating method had to be devised: The passengers themselves have

to validate each ticket within the application. To ensure that this feature

is not exploited (e.g. buying and validating tickets seconds prior to a

ticket control), a time delay of two minutes is implemented, during

which the ticket is not – yet – valid. This solution requires that

Mobile Ticketing for Major Cities Athens, New York, London, San Diego, Boston

Global leader in mobile ticketing,

payments and validation.

Read the Transport for Athens Case Study at www.masabi.com/athens

Come see us at

[email protected]

d

ting for Major Cities London, San Diego, Boston

r inng,

andon.

Read the Transport for Athens Case Study at

i





Masabi announces JustRide Inspect for mobile ticketing

Masabi, the global leader in mobile ticketing and fare collection, has recentlyannounced the general availability of its JustRide Inspect validationsoftware. By combining low-cost hardware together with this highly flexible software, it is possible to support a wide range of deploymentsincluding handheld scanning with iOS or Android smartphones, gatelines or on-vehicle validators. The software is already live with a number ofcustomers including Transport for Athens and NICE Bus in New York.

“Validation is central to realising the potential of mobile ticketing,” saidJosh Nicklin of Masabi. “We recognised this requirement from our incep-tion and have a dedicated team working on developing and innovating in this area.”

Masabi recognises that for mass-market adoption of mobile ticketing ontransportation modes such as bus, there needs to be a step-change in the priceof validation hardware; by combining its cloud-based ticketing andvalidation technology with off-the-shelf and low-cost hardware it is able tooffer smart ticketing to operators of all sizes.

www.masabi.com

A new smartcard will be introduced in Athens in 2017

passengers validate their ticket two minutes prior to entering a metro station or just before

entering buses, trolleybuses and trams.

The application incorporates several unique security characteristics. The one visible to the

passenger includes a coloured stripe that flashes periodically with three different colours that

change simultaneously on all valid tickets (see Figure 1). This feature allows the ticket inspection

personnel to control possible large queues visually, with any possible fraudulent tickets/

screenshots standing out immediately.

The web-based back-office, called ‘The TfA HUB’, comes with two major functionalities:

a) A reporting system, coupled with real-time monitoring of transactions, ticket activation,

revenues, and marketing campaigns, as well as detailed financial and transaction reports

and logs, and b) A customer service subsystem, which is utilised for all required administra-

tive and customer service functions, such as ticket issuing, migration, reactivation, cancellation

and refund, as well as user profile editing and user blocking. Marketing campaigns can be

identified based on a unique-per-campaign QR-code, which is scanned by users and prompts

them to download the application from iOS or Google Store. The number of users, or ‘hits’,

to the server are used to evaluate the effectiveness of each campaign.

The TfA solution includes an Android application to perform ticket inspection by the

authorised personnel, utilising mobile devices. The customer is presenting the Aztec type

barcode to the inspector, who in turn scans the ticket with their device and based on

you enter the vehicle

data for better routeplanning & smarter pricing

you travel & you arrive

BUS 40START TRIP

LOWER STREET

DIRECT TOCITY CENTRE

Jiffi app detectsyou’re on board*

COST 50¢END of TRIP

BUS 40 ROUTE

LOWER ST > CITY CENTRE

Jiffi bills automaticallyupon exit

Jiffi is a hands-freeticketing system for passengers

jiffiapp.com

* Jiffi uses Bluetooth Low Energyand micro-location technology

Visit www.jiffiapp.comfor more information

Find us at UITP Milan Expo 2015 hall 4, stand 4G208 and ask for a live demo




Figure 2: The TfA back-office

Figure 1: Mobile fare and Aztec-code





predetermined rules and security checks, the appli -

cation prompts with a pass/fail message, or further

action from the inspector in case of concessionary

fares (e.g. students, senior citizens etc.). The ticket

inspection application called ‘Inspect’ keeps track of

ticket inspections and their results, thus providing

documentation for potential disputes with

passengers. Another interesting feature is that

inspection results are periodically distributed among

all inspectors, so when a second inspection takes

place, the trace of the first inspection is visible to

the second inspector.

The project did not come without challenges:

Transport for Athens, its subsidiary operating

companies and the Athens suburban rail, had to

adapt quickly and create new processes with respect

to customer service, information, and support, ticket

control with mobile devices. A focused training

programme was implemented in order to inform

customer-facing personnel, such as operator ticket inspectors,

TfA customer service and the TfA call centre. Customer support

compiled the most frequent questions and solutions to user and based,

also, to customer feedback (and complaints) the TfA team responsible

for mobile ticketing created an application log was, which was

shared with the developers, for application streamlining and ironing-out

of small bugs.

Adding a new fare medium, such as mobile ticketing, comes

with distinct advantages, all of which have started to materialise

for TfA, including:

■ Instant growth of fares distribution network

■ Passenger convenience in purchasing fares

■ Reduction of paper ticket costs, such as paper security features,

fares printing, physical distribution and cash handling

■ Faster and transparent ticket inspection processes

for the operators

■ Improvement of the image of public transport of Athens

■ Enhanced security features

■ Eliminates the handing-out of valid tickets between passengers

■ Real-time reporting for TfA.

The application for both platforms has been downloaded more than

22,000 times since its launch in December 2014 – with a 4-star rating on

Google Store – and active users are estimated to be more than

5,500. The share of mobile ticketing revenues in February 2015

reached ~0.5% of total ticket revenues and is constantly increasing.

Another important aspect is the confidence that users show to the

application: the average amount per transaction has increased

more than 10% between December 2014 and March 2015. The next

steps of the project involve focused marketing campaigns and

the introduction of monthly travelcard coupons. With a potential of

350,000 passengers, the incentive of eliminating the monthly queues

required to renew the existing paper travelcard coupon using cash,

guarantees the success of this addition.

Mobile ticketing in Athens is now here to stay. Along with the new

smartcard to be introduced in 2017, Athenian passengers will have the

opportunity to choose the most convenient fare medium for them; but

paper will not be one of them.

Jason Angelopoulos is a Transport Economist with 17 years of experience in the public transport industry andhe currently holds the position of Transport EconomistAdvisor at Athens Urban Transport Organisation. Jason isformerly, BoD Member of the Athenian trolleybusoperator, Director of Planning and Associate Manager of a transport consulting firm. He has been involved in/ledover 45 management consulting projects in the transport

industry. Jason holds a BSc. in Economics and a MSc. in EngineeringEconomic Systems, and currently is a PhD candidate in transport economics. He is a Chartered Economist and a Member of the Association ofTransport Engineers.

Efficient mobile ticketing for Athens’ public transport network will attract more passengers

CONFERENCE ALERTAthens Urban Transport Organisation will besupporting Eurotransport’s European Bus Forum2015 conference in Manchester, UK, on 2 July 2015which will bring together key decision-makers from bus operators, manufacturers, local authoritiesand transport executives to present and discussinvestments, projects and what the sector needs todo to move forward. Representing Athens UrbanTransport Organisation will be Iason Anastasiadis,Civil Engineer, Department of Projects andInfrastructure Works.




Government investmentTurkey will invest 180 billion TL in transportation and is increasing

investments for traffic and traffic safety. Topics such as applications of

smart mobility systems in motorways, renewable energy usage for

motorway illumination and accident management projects are high on

the agenda. The government’s aim is to decrease

accidents by 50% by making use of new technologies. The

Ministry of Transport is planning an interactive warning

project where speed is detected and warnings are

transmitted. It is envisioned that mobile applications

will gain importance and there is a distinct interest in

European know-how and technology for traffic engineer -

ing. The Ministry of Transport has spent 200 billion TL in

the last 10 years on traffic projects and local ministries are

currently running many projects; among them are smart

bus stops. There are a significant number of new

large-scale projects such as the 3rd Istanbul airport, 3rd

Bosphorus bridge, four tube passages, cable lifts and

monorails. Local municipalities will start to generate

income from traffic inspections, so the majority of cities are looking to

install electronic control systems. The first projects are already

underway in Istanbul and Konya and will continue to roll-out to other

cities – control cameras are important tools and major investments are

made to cover 17,000km of road.

The business potential of Turkey and the Eurasian regionTurkey is a fast growing economy and will reach 1.2 trillion

US dollars foreign trade volume in less than 10 years time.

The government plans to invest another 200 billion US

dollars in Intertraffic related topics. Intertraffic Istanbul has

proven to be an outstanding business platform not only for

Turkey but for the whole Eurasian region. Intertraffic

Istanbul offers significant potential for business due to the

major increase in traffic infrastructure projects in Turkey

and the rise of developing markets such as Eastern Europe,

the CIS and the Middle East. The city of Istanbul is a

perfect connection point for people from Europe, Asia, the

The 8th edition of Intertraffic Istanbul will take place on 27-29 May 2015 in the Istanbul Expo Centre, Turkey. This international trade fair for infrastructure, traffic management, safety and parking facilitates three days ofglobal networking for traffic professionals. The show is host to an anticipated 200 exhibitors and 5,000+ visitorsfrom approximately 80 countries. Intertraffic Istanbul is jointly organised by Amsterdam RAI and UBM NTSR.

SHOW PREVIEW




Intertraffic Istanbul will provide Exhibitors with a chance to showcase their products and solutions

Turkey will invest 180 billion TL

in transportationand is increasing

investments for traffic and traffic safety

Middle East and North Africa. Turkey is one of the most promising

markets in the region.

Connecting two continentsThe region’s most active city in the traffic and transportation sector,

Istanbul has major economic potential and a dynamic and ever-growing

infrastructure. Located within two flight hours of 63 countries, the city

benefits enormously from its strategic position. Istanbul is widely

accepted as the ideal meeting point for the development of trade from

Europe to Asia. With a heritage dating back over 3,000 years, the city is

immensely popular with tourists. These are just some of the many

reasons why Intertraffic Istanbul is the most significant trade and

information sharing platform for the region’s traffic sector.

Intertraffic Istanbul 2015 segmentsIntertraffic covers four main segments; infrastructure, traffic

management, safety and parking. At the 2015 show a new segment will

be introduced: fare and payment collection.

Side programmeRunning concurrently with Intertraffic Istanbul is the Ispark parking

symposium and an IRF Road Safety Training, both of which are

complimentary to attend for Intertraffic visitors. More information is

available on the Intertraffic website.

Visitor registrationVisitors can pre-register free-of-charge via Intertraffic.com. The side

programme is also free to attend. Special hotel arrangements

are available.

Government supportIntertraffic Istanbul 2015 is supported by the Turkish Ministry of

Transport and Communication, the General Directorate of Turkish

Highways, the Governorship of Istanbul, Police, the Metro-

politan Municipality of Istanbul, the Turkish State Railways and

Bahcesehir University.

SHOW PREVIEW

Eurotransport is pleased to be Media Partner

for Intertraffic Istanbul 2015

Date: 27-29 May 2015 Location: Istanbul Expo Centre, TurkeyWebsite: www.intertraffic.com

Why visit Intertraffic Istanbul?■ 200+ exhibitors with strong international participation■ Overview of the most innovative traffic technology products and services■ New segment: fare and toll collection■ Excellent opportunity to find manufacturers in search of distributors

and vice-versa

Why exhibit at Intertraffic Istanbul?■ Gain a foothold in Eurasia and the Gulf region■ Tap into the opportunities offered by the Turkish government■ Meet 5,000 potential leads in only three days■ A cost efficient and convenient way to showcase your company■ Face-to-face contact with high-level decision-makers




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Eurotransport is proud to be Media Partner of the event and also pleased to support the following event exhibitors:

Welcome to Eurotransport’sShow Preview of

The slogan ‘SMILE in the city’ represents the theme of the event –

‘Sustainability, Mobility Innovation, Lifestyle and Economy’ – as well as

the objective for the sector: expanding public transport to make cities

more pleasant places in which to live and work. Through the Congress

programme, delegates will explore the various challenges facing public

transport: rapid urbanisation, climate change, finding alternative

funding sources, adopting a more-customer oriented approach whilst

ensuring there are adequate regulatory frameworks. With such

challenges coming from both inside and outside the sector, public

transport is being called upon to change: it must perform better and

more efficiently and be at the forefront of offering services that meet

changing expectations and lifestyles. Despite these various challenges,

‘SMILE’ also represents the enthusiasm within the sector for confronting

them head on.

Sustainability1

…because public transport protects the environment, enables

social equity and contributes to economic development, liveability

and security.

There’s a lot of work to be done if we want to create truly sust ainable

cities...Conversations about sustainability are rarely positive. Stop wasting

resources. Stop using that packaging. Stop using that supplier. The tone is

often negative. But does it have to be that way? No. Sustainability is not

about restrictions, it’s about opportunity, especially for the public

transport sector. The mandate to transform businesses to respect

environmental limits while fulfilling social needs has become an

unparalleled platform for innovation on strategy, design and

manufacturing. The public transport sector has been busy, and not just

getting citizens from A to Z; we’re developing new technologies that offer

big opportunities for us to compete and to adapt our solutions to the new

world of mobility. The tools we have are changing fast, and the people we

serve are changing, too. Successful transport policies include provisions

for energy efficiency, social equity and economic growth. And let’s not

forget smart urban planning: sustainable mobility and urban development

policy have a long intertwined history. Truly sustainable mobility depends

on the political will of the policy-makers who set the agendas in our cities.

Smart urban planning puts public transport at its heart.

Mobility1

…because the integration of more public transport and other shared

transport modes can help meet future mobility challenges.

Change needs leadership, and mobility is changing fast...Since the

invention of the wheel, mobility has been in flux. But it’s never changed

as rapidly as it’s changing now. Until very recently, mobility has meant

cars, taxis, bikes and pedestrians, along with collective modes like

buses, metros, trams and ferries. These have been the mainstays

of traditional urban life. But booming populations and squeezed

resources are remodelling our urban landscapes. More mass transit

modes are becoming available, including BRT, tram-train, cable car and

monorail. Technological innovation and new business models mean

car-sharing, carpooling, bike-sharing are now a big part of our urban

mobility portfolio. Cities are multiplying their services, and travellers are

interacting with an ever-increasing number of service providers on their

door-to-door journey. What does this mean for public transport? It’s not

about loss of ridership, it’s about taking the lead in this brave new world

of urban mobility.

Two years after Geneva, the biggest event in public transport is back! The 2015 UITP World Congress andExhibition in Milan is now just weeks away and comes at a time when the industry is facing an unprecedentednumber of challenges.

THE 61st UITP WORLD CONGRESS & EXHIBITION PREVIEW




Jiffi – hands-free ticketing systemJiffi provides a fully automated smartphone-based Be-In/Be-Out ticketingsolution for public transport. It replaces visual and QR-based validation withBluetooth-based technology. Passengers only install an app, enter recurringpayment details and step on-board. Jiffi automatically identifies when theyboard and when they get off. Passengers travel, the app handles payment.

Jiffi uses custom-made, secure Bluetooth Low Energy beacons andmicro-location technology to identify passengers departure and destinationlocations. Transport operators get access to Jiffi’s powerful dashboard andvisualisations that show journeys from points A to B to C. This gives clearinsight for adequate route planning, smarter pricing that consider the actualusage of public transportation as well as reduced boarding times.

The Jiffi technology has been invented and developed by T grupp AS.The company offers ticketing solutions for public transportation providersand already operates in Estonia, Finland, Poland and Germany. Jiffi’sworking prototype is currently operational and full piloting capacity will bereached by June 2015.

Come and see Jiffi in real-life at the 61st UITP World Congress andExhibition – Stand 4G208

www.jiffiapp.com

Innovation1

…because innovation can be found in every aspect of urban

mobility – from urban policies to more efficient public transport systems

and information.

Smart urban growth is powered by our bright ideas...

The public transport sector is currently a hotbed of bright ideas, and

these ideas are changing how we imagine mobility. Innovations are

coming from all corners of the sector, driven by different needs

and going for different goals. There’s no doubt they are funda-

mental in shaping our cities. Inventive and intelligent new designs are

popping up in the early stages of the life of cities’ networks. Systems

are getting automated, and IT is getting more intelligent. Optimised

network design leads to operational excellence, thanks to enhanced

frequency, punctuality and reliability. These, in turn, lead to customer

satisfaction. Contactless technologies, open data, big data, geo-

positioning, connectivity… all allow us to integrate public transport

services, improve the travel experience and strengthen the link

between urban stakeholders. But innovation is not limited to

technology. It can also be found in urban policies, governance

and management practices. The Smart Cities concept highlights

the growing importance of collecting and sharing data to make cities

more competitive.

Lifestyle1

…because mobility is key to urban lifestyles and enhanced quality of

life, accessibility, creativity and health.

It’s time to find out what our customers really want...Imagine a

world without public transport. Impossible, isn’t it? That’s because

public transport is so deeply intertwined in the stories of our cities.

Apart from providing the means to move, its infrastructure and vehicles

are living things. They are the cornerstones of our urban environments.

They are a part of our lives. That’s why people expect public transport

to mesh with their lifestyle. They want our services to reflect their own

values, feelings and way of life. And they want the service to be

individual to them. But we have to act fast to make sure we meet these

expectations. Other mobility options are developing fast. Smart

ticketing and integrated travel information will help make public

transport user-friendly and accessible to all. Truly customer-focused

service will depend on our ability to adopt a modern, business-oriented

management strategy. If we want to make public transport attractive,

we need to focus our energy on connectivity, mobile services, branding,

design, customer service and staff.

Economy1

…because public transport’s contribution to the economy embraces all

dimensions of a city – jobs, personal wealth, financing and funding,

competitiveness, business culture etc.

www.atron.comwww.atron.com Fare management · eTicketing · Passenger information · AVL systems

… are key to a modern transport operator. At UITP in Milan ATRON presents the suitable system solution.

Satisfied passengers

ATRON supports your company by making your operation more customer-friendly and economical. Our team will be happy to personally present the ATRON portfolio. Please make an appointment by contacting us at [email protected]

ATRON STAND 4B148


Innovative and future-oriented systemsolutions by ATRONIntegrated system solutions from one sourceAt the UITP World Congress & Exhibition2015, ATRON’s focus will be on inno -vative system solutions for publictransport. Hardware and software for fare management, eTicketing,passenger information and ITCS/AVL systems are combined in oneintegrated comprehensive solution. The transport company receives aperfectly balanced system, turn-key from one source.

“It is our objective to make public transport more efficient and morecustomer-friendly,” says Michael Huhn, Sales Manager Germany ofATRON electronic GmbH.

Mobile solutions perfectly integratedRecently, ATRON has consistently expanded its portfolio with mobilesolutions. The range includes the mobile AFR smart, the on-board computeron a tablet, modern smartphone control devices as well as the easily operableonline sales system WebTick. All hardware and software components can becontrolled comfortably from one location in the background system ATRIESand can be easily expanded at all times.

Presenting all possibilities on siteAt Stand 4B 148 in Hall 4, ATRON will gladly present the completeportfolio extensively and in great detail during a personal meeting. Please setup an appointment or order a free ticket voucher via e-mail to [email protected].

www.atron.de

CI Note Line product family for fast, secure banknote processingThe CI Note Line family is used in self-service systems inretail and ticket vending machines – a worldwide growingmarket. The key component of this new modular product familiy is a recycling device for automatedbanknote processing.

The CI Note Line (pictured) sets new standards inbanknote recognition, modularity and integrationcapability. Banknotes are inserted short-edge first intothe innovative module, which can be integrated in avariety of self-service applications. CI Tech addressesspecifically the different needs of integrators and theirclients, who are now able to configure their systemsindividually. With cash recycling technology, alreadypaid-in banknotes could be dispensed again as changemoney after authentication, substantially reducingmanual cash processing. For example, it is possible toconfigure devices with up to either three recyclingmodules (six denominations) or three dispensecassettes. Using automatic data transfer to connect allsystems to the back-office cash management system,labour-intensive and time-consuming counting issignificantly reduced. Mistakes in daily accounting arealso brought to a minimum. www.citech.com

ExactlyBerlin

IRMA MATRIX sensors are counting passengers in Berlin and all over the world. Our Time-of-Flight technology with distance measurement ensures highest reliability and counting accuracy.Exactly iris.

infraredintelligentsensors

www.iris-apc.com

It’s time the sector got more creative with capital...Who is

public transport for, anyway? The answer is: everybody! Public

transport has a reputation as a mobility service for those with no other

choice. The sector has a long history of social obligation to provide

mobility services, but everyone would benefit if we behaved more like a

business. The result of a more commercially-minded mobility service? A

virtuous cycle of more investment, better services, better cost-coverage

ratio and, finally, a financially robust sector, without compromising the

public service dimension. This requires adequate governance. It also

requires a clear regulatory framework that guarantees business stability

and paves the way for sustainable mobility while leaving room for

commercial activities to flourish alongside traditional public transport

services. Public transport requires funding. But excessive dependency

on public funds can sabotage the growth of the sector. Alternative

funding sources and resilient funding architecture are the way forward.

That’s where partnerships with private investors come in.

What have we got to SMILE about?1

Public transport is facing a number of challenges and changes,

due to external socio-economic trends, as well as evolutions and

revolutions within the sector itself. Overconsumption of energy

and its impact on greenhouse gas emission levels, growing

urbanisation, a diversifying mobility market…these are the key issues

that we need to address as urgently as possible. But there’s still plenty

to SMILE about. The public transport sector is meeting these challenges

head on. Our modal, virtual, conceptual and concrete actions and

innovations are spearheading the future, and you can find out all

about them at the World Congress and Exhibition in Milan.


iris-GmbH introduces the IRMA MATRIX APC sensoriris-GmbH – leading supplier of sensors for Automatic Passenger Counting (APC) – presents theirmost recent sensor, IRMA MATRIX (pictured). This newest generation of iris’ APC sensors isbased on real 3D distance measurement and detects the real contour of passengers enabling highlyaccurate and reliable counting.

The three-dimensional shape analysis is based on the Time-Of-Flight Technology (TOF) withinfrared emitting diodes; therefore it allows distinguishing reliably between passengers and otherobjects like vehicle parts or luggage.

This method makes counting resistant to environmental conditions such as temperature,ambient light from bright sunshine to total darkness, floor colour, passengers’ clothing surface, etc.

The distance and contour measurement principle also enables the separate counting of adultsand children, distinguished by height. This allows continuous gathering of reliable ridership datafor different tariff models or operation optimisation.

The sensor comes with a flush mount and a surface mount IP65 housing version for smoothmechanical integration in the door cover without adjustment. Modern interfaces allow easyintegration to the on-board computer.

Come and see us at Stand 4G110www.irisgmbh.de / www.apc-irma.com

Rely on us. DB InternationalEngineering & ConsultingWe develop worldwide smart transport systems for dynamic economic regions. From the idea to the realization, for projects of all sizes – made by Deutsche Bahn.

For people. For markets. For tomorrow. www.db-international.de

Dirk Jankowski

The world relies on rail.

Please have a look: our App

Meet us at stand 4H110

New players on the sceneThe digital revolution and the sharing economy have led to the

emergence of new players on the scene who are positioning them-

selves as mobility service providers, leading to both increasing

choice for travellers as well as complementing the traditional public

transport offer. Most of the changes facing the industry are still to come,

however: the take-up of truly integrated mobility applications is still in

its nascent stages and potentially disruptive innovations, such as

autonomous vehicles are just over the horizon. However, with the

emergence of new players, offering demand-responsive services

and using proprietary technologies, comes the threat of the fragmenta -

tion of urban mobility services. Public transport now has a critical

window of opportunity, therefore, to step up and take leadership of

the urban mobility system.

Coming together in MilanIt is in this context that over 2,000 political decision-makers, public

transport leaders and urban visionaries from operating companies,

authorities, industry and academia will convene in Milan to discuss and

debate the fast-evolving urban mobility landscape.

Milan, capital of the Lombardy region, is Italy’s biggest

industrial city and also boasts the country’s largest public

transport system, representing all modes of transport: bus, tram, metro

(including driverless), trolleybus, regional trains as well as car- and

bike-sharing.

The city is also a fine example of the power of political courage to

reduce congestion; its extensive public transport system is coupled with

car-restriction measures such as congestion charging and strict parking

policies. That’s why the modern, forward-thinking city of Milan was

granted the honour of holding the 61st UITP World Congress and

Exhibition. It will be for the third time that Milan plays host to the

global public transport gathering: the two previous occasions were

in 1889 and 1906.

On the agenda in MilanPublic transport professionals from around the world will convene in

Milan to debate, develop and display creative solutions to the

challenges facing the industry. Just some of the Speakers confirmed on

the agenda to give presentations include:

■ Franck-Oliver Rossignolle, Veolia Transdev


Mobile ticketing picks up pace withMIFARE4Mobile® technologyMobile ticketing is accelerating the adoption of smart ticketing services byextending the use of plastic smartcards in to mobile phones. At the heart of the technology is MIFARE DESFire®. This provides transport operators with an ideal way to deploy a fully scalable service. Furthermore, theMIFARE4Mobile Industry Group has developed MIFARE4Mobile®, aninteroperable multi-vendor mobile solution (see: www.MIFARE4Mobile.org).This enables a consistent distribution and management of MIFARE®

applications on mobile devices, whilst keeping them compatible with existing infrastructure.

Transport operators can easily integrate mobile ticketing into theirexisting environment. In Spain, Empresa Municipal de Transportes deMadrid is piloting a solution using MIFARE® DESFire® in Gemalto’s UpTeqMultitenant SIM and their Allynis Trusted Service Manager. Hencecommuters can use mobile ticketing in parallel with the existing MIFAREDESFire® based solution. The service will support single and multiple (10)trip tickets. All cities currently using MIFARE DESFire® solutions can easilyreplicate this. The MIFARE4Mobile Industry Group and GSMA havedeveloped MIFARE4Mobile Implementation Guidelines to help mobileoperators and service providers to easily deploy such services.

www.nxp.com / www.mifare.net

BLOW AWAY

THE PAST.

The Athenia E range puts both electric and hybrid buses at the head of the pack, using the latest technology and Thermo King’s relentless customer care to keep you rolling 24/7/365. europe.thermoking.com/bus

■ Max Jensen, European Investment Bank

■ Leontiy Papenok, MinskTrans Public Transport Company

■ Colin Stanbridge, London Chamber of Commerce and Industry

■ Thierry Wagenknecht, TPG

■ Francisco Gonzalez Balmas, TMB

■ Andreas Almquist, Västtrafik

■ Marie-Claude Dupuis, RATP

■ Answer Lang, Wiener Linien

■ Joe Kenny, Bus Eireann

■ Shashi Verma, Transport for London

■ Nicolas Blain, RATP

■ João Aguiar Machado, European Commission, DG MOVE

■ Marcello Corsi, Railway Procurement Agency

■ Dominique de Ternay, RATP

■ Yo Kaminagaï, RATP; Richard Booth, Centro

■ Mike Weston, Transport for London

■ Alain Flausch, UITP

■ Jean-Pierre Farandou, Keolis

■ Bernt Reitan Jenssen, Ruter

■ Francisco Martínez-Davis, Metro Madrid

■ Antii Vuorela, HSL

■ Per Als, City of Copenhagen.

For a full list of the Speakers, visit www.uitpmilan2015.org/speakers.

PTx2Back in 2009, at UITP’s Vienna World Congress and Exhibition, the sector

set itself an ambitious target: double the market share of public transport

worldwide by 2025 compared to 2005 – also known as ‘PTx2’. The vast

array of innovative solutions on display at the following Congresses in Dubai

and Geneva were a testament to the galvanising effect the target has had

on the industry. Six years down the line, the time has come to make

an assessment of just how far the industry has come in reaching that goal.


Athenia™ E-Series air-conditioning modules from

The Athenia™ E-Series air-conditioning modules from Thermo King (pictured) are specificallydesigned for hybrid and electric buses to align with the latest sustainability trends and comply withregulatory directives.

The Thermo King Athenia™ E modules are one-piece rooftop units that are fully hermetic and electric-driven. The modules offer high airflow and better circulation inside the bus for increased comfort.

The design is relatively shorter compared to other rooftop heating, ventilating and air conditioning(HVAC) modules, which allows additional space on the roof of the bus for electric drive components.

The Athenia™ E modules increase sustainability because they are equipped with micro channelcondensers that allow for lower refrigerant charge and minimise the risk of leakage.

Equipped with a horizontal scroll compressor, the unit creates fewer vibrations and runs in avariable speed mode adjusting the airflow to the actual needs. This technology contributes to increasedefficiency and lower life cycle costs.

The AdvanTech™ Fresh Air Control is an additional option that enables fleet managers to enhancepassenger comfort while improving air quality in the buses.

www.thermoking.com

08-10 06 2015

08.-10.JUNE MILAN

UITP WORLD CONGRESS &

EXHIBITIONMiCo – Milano Congressi

Hall 04 / 4C154

Welcome!

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>>>>>WORLDCONGRESS>>>>>>>>>>>

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EXHIBITION>>>>>>>MILAN>>>>>>>08

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>>>>>>>>>>>>>>>>>>>UITP>>

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>>>>>>>MILAS>>>>>>

always one step ahead

Kapsch CarrierCom & Prodata Mobility Systems joined forces.

On this occasion UITP will be rewarding mobility projects that are not

only innovative and inspiring but those that are making a concrete

contribution towards reaching the doubling goal. Presided by an

international panel of public transport experts, the Global Public Transport

Awards in Milan will give due acknowledgement to local mobility projects

introduced in the past two years that demonstrate ambitious vision for city

mobility systems, operational and technical excellence and that can be

transferred to other cities and regions.

Award categories include: customer experience; operational and

technical excellence; smart financing and business models; mobility

demand management; design and the public transport strategy award.

UITP and Y4PT (Youth for Public Transport) will also jointly grant the ‘Health

and Public Transport Award,’ recognising the contribution of public

transport to a healthier society. Highlighting the international calibre of the

awards, 240 applications from 40 countries were submitted at the 2013

edition in Geneva. With the 2025 deadline now just 10 years away, Milan

will be a key milestone in gauging just how much progress the world of

public transport has made in meeting the doubling target.

Added to this, and making an appearance on the Congress agenda for

the first time, will be the topics of financial risk management, smart cities

and the corporatisation of informal transport. Emerging markets such as

Brazil, Mexico, India and Eurasia will also be the focus of dedicated sessions.

A forum for innovationRunning in parallel to the content-focused Congress sessions is the

Exhibition, where public transport stakeholders are offered a unique

insight into the very latest cutting-edge products and solutions in the fields

of bus, rail, equipment, IT and operations, including the unveiling of

several world premieres. The UITP Exhibition is widely-recognised for

attracting the key political, operational and technical decision-makers, who

come from around the world to network and place orders; the 2013

edition in Geneva attracted some 25,000 visitors and 320 exhibitors across

the 30,000m² of exhibition space.

Just a small selection of Exhibitors confirmed for 2015 include: ABB;



Joining forces: Kapsch CarrierCom and Prodata Mobility SystemsLast year, Kapsch CarrierCom aquired Prodata Mobility Systems NV – adivision of Prodata Technology Group, headquartered in Zaventem nearBrussels, Belgium. Based on this strategic acquisition, the company’s urbanpublic transport solutions include automated fare collection (AFC) systems,intermodal transport control (ITCS) systems and real-time passengerinformation (RTPI) systems giving customers a single point of contact for theinfrastructure, applications and services they need.

Kapsch CarrierCom’s Public Transport Division has initially focused ondelivering mission-critical, TETRA-based radio communication networks forpublic transport operators. Recent successes of Kapsch CarrierCom include aground-breaking multimillion contract to deploy a TETRA-based digital radionetwork for NEXUS (Newcastle) as well as the provision of TETRA radio infrastructure for a new metro line (Line 4) in Rio de Janeiro, Brazil inpreparation for the Olympic Games.

By integrating Prodata Mobility Systems NV into its organisation, KapschCarrierCom has strengthened its position as a global manufacturer and providerof smart infrastructure solutions for urban public transport companies aroundthe world. Some of the largest AFC solution networks include the networks ofDe Lijn (Belgium), Arriva, Veolia, Syntus and EBS (the Netherlands), whereITCS applications for vehicle tracking and tracing, traffic monitoring, and forproviding information to passengers have been integrated; RATB (Bucharestsurface public transport), Metrorex (Bucharest metro), Stadtwerke SolingenGmbH (SWS) (Germany) and Rea Vaya BRT (South Africa) networks arepowered by Kapsch CarrierCom infrastructure.

www.kapsch.net/kcc

The Right MomentumAt Cummins, our 95 years of engineering expertise has enabled us to deliver a range of Euro 6 products with the optimum balance of performance and low emissions.

We don’t stop there though, we are working with customers to tailor these engines in their installations for improved fuel efficiency, reduced CO2 emissions and lowest total cost of operation. This is SmartEfficiency; developing future-proof solutions that take Cummins and our customers beyond Euro 6.

To stay informed on Cummins latest developments follow us @cumminseurope or visit us at cumminsengines.com.

+44 1325 554829

©2015 Cummins Ltd., Yarm Road, Darlington, DL1 4PW, UK

ATRON; Bombardier; Calypso Networks Association; CUMMINS;

Cubic Transportation Systems; DB International GmbH; FARA;

Handheld Europe; Infineon Technologies; INIT; Kapsch CarrierCom;

Lucchini RS; NXP; Prodata Mobility; Siemens; Systra; Thales;

UNIFE; Trapeze; and Voith. For a full list of Exhibitors, visit

www.uitpmilan2015.org/exhibitors.

During the course of the Exhibition, a series of Expo Focus Sessions will

offer a dedicated space for public transport pioneers to display their latest

technological developments and ground-breaking innovations, solutions

and products. Spread over the three days of the event, 14 Expo Focus

Sessions will offer delegates an interactive forum to explore the most-

recent trend-setting developments covering all aspects of public transport.

Milan: the place to be in 2015The 61st UITP World Congress and Exhibition comes at a critical point

for public transport, with the sector facing numerous challenges but

also opportunities. It will be in this vein that decision-makers from all

over the globe and from all layers of the industry will come together in

Milan to exchange the creative ideas and solutions that will collectively

determine the urban mobility landscape of tomorrow’s cities.

Italian Day1

On Tuesday 9 June 2015, the UITP will be honouring their gracious

hosts with a celebration of all things Italian. In addition to sessions that

present Italy’s state-of-the art public transport services as well as its key


INIT at the UITP World Congress and ExhibitionINIT, leading supplier in integrated ITSand ticketing solutions, will beshowcasing their latest solutions at theUITP World Congress and Exhibition.At the INIT booth – 4D130 – visitorswill be able to learn about the latesttrends in the area of connected mobilityand interoperable ticketing.

More and more public transportproviders focus on comfortable e-ticketing systems as they make it mucheasier for passengers to use buses andtrains. One of the major trends is thedovetailing of the service offers ofdifferent operators and transport modesfor combining them to closed mobilitychains. INIT supports their customersin these ambitions in all manners. No matter, if they decide to go with astandard like the VDV core applica-tion, ITSO, Calypso or EMV, run a

proprietary system or create an ID-based system.

Visitors will be able to learn more about the trailblazing projectsINIT is currently realising in Bremen(Germany), Turku (Finland), Lux -embourg as well as in Portland andVancouver (USA).

VENDstation – always get theright ticketFor the first time on an internationallevel, INIT will present VENDstation,the stationary ticket vending machine(pictured). It offers a clearly structuredmenu on an easy-to-read 15 inch TFTdisplay that allows for a clearpresentation of various tariffs and canbe easily read under all lightingconditions. According to theirpreference, passengers can pay for

their tickets either by credit or bankcard, smartcard or cash. Depending onthe option selected, they receive theirtickets on their smartcard or printed aspaper ticket.

VENDstation benefits fromINIT’s extraordinary expertise inhardware development and isfurthermore based on more than 10 years of experience with mobileticket terminals.

With VENDstation, INITcompleted its ticketing portfolio inorder to being able to serve all saleschannels operated in public transport –in the vehicles, at stops, online and atvarious points of sale. This follows the company’s strategy to offer one-stop solutions allowing for smoothprocesses and ensured data flows.

www.initag.com





issues, there’ll be a number of special Italian-flavoured activities to be

found all around the venue. Sorprese sorprese!

Visitor registrationThe visitor registration previous to the exhibition is free-of-charge. The

entrance fee onsite for people who haven’t pre-registered via

the website is €20. Once you will be registered as a visitor, you will

receive an email of confirmation and you will be able to print your

visitor badge. When printed, please fold the A4 page into four.

Plastic pouches and lanyards will be available onsite. Your visitor badge

allows you to access the Exhibition and attend the Focus Sessions

free-of-charge from 8-10 June 2015. Attendance to the Congress is

separate; please visit www.uitpmilan2015.org/content/register.

Opening hours:Monday 8 June 2015: 10:30 – 18:00

Tuesday 9 June 2015: 09:00 – 18:00

Wednesday 10 June 2015: 09:00 – 16:30

Reference1. Taken from: http://www.uitpmilan2015.org/sites/default/files/documents/

Updated%20Brochure_Milan_LD.pdf

www.ica.de

With DUALIS Dimas – the new ICA back-office

system – plus with future-oriented stationary and

on-board ICA ticket vending machines, you can

manage your ticketing system with more efficiency

and ambitious service.

ICA has obviously been listening closely to

those responsible at public transport companies and

associations in recent years and has understood and

acted accordingly: “If the challenges facing ticket

management should become even more complex, we

are to ensure easier handling with our integrated

systems,” said Heinz Sander, the CEO of ICA Traffic

GmbH – one of the market leaders in the ticketing

system segment in Germany. “If costs rise, we need to

contribute to increased profitability. If even more players

need to be satisfied, we create even more efficiency.”

With the new DUALIS Dimas back-office

system, transport companies can manage their

ticketing system more simply, efficiently and

profitably. As a modern management system for

ticket vending machines, the DUALIS Dimas

system offers decisive advantages in many pro -

cesses. As a result, operators can optimise their

processes and reduce their costs significantly.

Moreover, ICA offers future-oriented and highly

sophisticated ticket vending machines for stations

and stops, as well as on-board vehicles.

This is ICA’s way of advancing development

further: more speed, more possibilities, more

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directly into the partners’ systems.

Experience ticketing systems with more

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FEIG ELECTRONIC’s cVEND brings contactless card reading, financialtransaction processing and secure communications technologies together in a single, flexible product platform designed specifically for mass transit payment.

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cVEND is available in three variants. cVEND plug can be integratedinto validation terminals, almost invisibly. cVEND box (with or withoutdisplay) can be mounted in any kind of metallic surrounding like kiosksystems, terminals and ticket gates.

All cVEND variants (pictured) are certified according to EMVCo Level1 and Level 2 as well as PCI PTS 4.x. Users can choose between two waysof integrating; using either the Linux version, in order to run their ownapplications on the controller, or they choose cVEND as a transparent readerusing their own controller.

All devices offer outstanding reading ranges and transaction times in thecontext of an architecture that supports the tokenisation of card data, one ofthe most secure mechanisms within payment systems.

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Eurotransport is pleased to be Media Partnerfor the 61st UITP World Congress and Exhibition

Date: 8-10 June 2015Location: MiCo – Milano Congressi, Milan, ItalyWebsite: www.uitpmilan2015.org

Twitter: #UITP2015

Delegates will join the largest global gathering of critical comm -

unications professions in the world and will have a chance to learn

from 200+ presentations, interviews, discussions and seminars on

both public safety and commercial critical communications usage.

The event will give chance to network with 4,000+ participants and

give access to all of the latest equipment and solutions with the

exhibitions of 130+ companies.

Learning and networkingBy attending Critical Communications World in Barcelona, delegates

will benefit from being at the heart of the global critical communications

community. The last time the event was in Europe, (in 2013) the

organisers welcomed attendees from 84 different countries. No other

event brings together such a varied international audience of users,

operators, developers and manufacturers, under one roof at one time.

This year’s congress programme will not only showcase the latest

TETRA user case studies and innovations but will also explore critical

broadband technologies and solutions. Delegates will hear how mobile

broadband technologies (specifically LTE) can be combined with secure

radio services to meet the future voice and data requirements of

mission critical users.

Featuring 200+ expert speakersSenior figures from the critical communications community will share

information and experiences with delegates. The agenda offers insights

on exciting projects and implementations from: Abertis Telecom;

Airwave; Astrid; BDBOS; Copenhagen Fire Department; Croatian MOI;

DNK; Drones For Good; Dubai Police G.H.Q; EE; Finnish Defence

Forces; French Ministry of Interior; German Armed Forces; GE

Transportation Systems; Hong Kong Police; Itelazpi; National

Emergency Supply Agency Finland; Neste Oil Rally; Neydarlinan 112;

Policía De La Provincia De Entre Ríos; Rakel; RESCAN; RESCAT; Rome

Municipality; Royal Brunei Police Force; Secretariat of Public Security of

Rio de Janeiro State; SIRDEE; SNCF; Suomen; Virveverkko; Telefonica

UK; Toronto Transit Commission; Transportadora de Gas del Peru; and

Vodafone Group.

LTE Focus SessionsLTE is rapidly being considered by public safety organisations

worldwide as an important solution for mission critical mobile

broadband communications. Momentum is gathering around LTE for

public safety thanks to its thriving ecosystem, spectrum flexibility and

performance metrics, particularly in the Middle East and the US.

However, the transition to LTE is one of the most complex technical

challenges the public safety communications industry faces today and

there is much to discuss and resolve to achieve further adoption.

This year’s Critical Communications World 2015 conference

programme will bring together 200+ senior leading speakers to

address the operational models, latest developments and deployment

of Public Safety LTE.

Is migration to LTE inevitable or just a complimentary technology

The 17th annual Critical Communications World congress is taking place on 19-21 May 2015 in Barcelona andlooks set to be an outstanding event. The congress will offer answers to all questions about developing and delivering effective mission critical communications.

SHOW PREVIEW




ETELM technologiesFully integrated networks is a new approach to unify various transport

communications technologies and avoiding proprietary solutions.

This approach utilises the power of the standard 4G Evolved Packet Core

(EPC) IP based network, to connect base stations directly using the

standard S1 interface.

Dedicated switches are replaced by the standardised, fully distributed

(public or private) EPC which is able to manage all base station services –

broadband and narrowband. The subscriber of different technologies are

merged into a unified numbering plan allowing individual and group calls

between subscribers across multiple technologies.

This solution allows a single core network to integrate Analogue,

TETRA, DMR and other technologies over the same IP Core network as

4G LTE base stations (eNodeB) and Wi-Fi repeaters. This allows the benefits

of small cell coverage high-speed broadband networks to be managed with

narrowband professional networks offering a larger coverage footprint.

The technologies currently released are: e-TBS (TETRA 4G Linked);

e-ABS (Analogue 4G Linked),e-DBS (DMR 4G Linked) and ALTER (VHF

aero and marine 4G Linked).

www.etelm.eu

The Integration Revolution

+33 (0) 1 6931 7900 www.e-tbs.com

Advanced Mission Critical Communications

A single network solution merging several mobile communications technologies:

for years to come? How can customer

demands be met for both critical voice and

high-speed data?

Join the following LTE Focus Sessions at

Critical Communications World:

Wednesday 20 May 201510.35 – Meeting the Critical Communi -

cations Needs of the future: Evolving

TETRA for new Services for Users and Tools

for Operators’

■ Outlining the need for new services and

tools as well as the provision of TETRA

over LTE

Thursday 21 May 201510.10 – Panel Discussion: ‘Exploring the Operational Models for

Deploying LTE for Professional Users’

■ How much data? When, where and how? What is mission critical?

■ Choosing the right operational model for deploying a critical

communications broadband network

■ Is commercial cellular suitable for public safety?

■ What’s the timeline for deploying LTE? Suitability of integration with

existing critical communications networks

■ Challenges – spectrum, standardisation, budget.

10.50 – ‘Evolving Critical Communications to Meet User Demands’

■ Which mission critical services do users need the most in times

of emergency?

■ How can customer demands be met for both critical voice and high-

speed data?

■ Is migration to LTE inevitable or just a complimentary technology

for years to come?

11.50 – ‘Deploying Highly Mobile LTE Networks and Coverage for

Tactical Missions’

■ Determining the requirements for deployable networks and

coverage systems for defence forces

■ Combining TETRA and LTE to enable the parallel use of all TETRA

voice services and broadband data transmission

■ Evaluating the experience of deploying LTE for the

German Military

SHOW PREVIEW

Critical Communications World offers experts the chance to answer all questions about developing

and delivering effective mission critical communications

www.teltronic.esTETRA - P25 - LTE - CAD

Solutions for Transport

■ Results from trialling a moving base station, radio range, data

transfer rate, performance while moving and interfaces to other

systems.

12.10 – ‘Evaluating the Latest Developments for Mission Critical

Communications – TETRA + LTE

■ Mission critical networks evolution

■ Simplifying the move to LTE

■ Leveraging the existing networks.

12.30 – ‘3GPP Mission Critical – Working Group SA6 – The Steps

Toward’s Fully Standardised Mission Critical LTE’ – This presentation will

cover 3GPP application elements and interfaces supporting specialised

communication (e.g. Mission Critical Push To Talk), including:

■ General application architectural aspects

■ Functional interactions

■ Allocation of functions to particular subsystems and elements

■ Generating information flows

■ Identification of Application protocols.

Discover and learn in the theatresCritical Communications World 2015 exhibition will host three theatres

for delegates to attend.

Critical Communications LiveTake Away Knowledge – Attend the Critical Communications Live

Theatre to hear all about the latest applications and terminals,

accessories and network solutions available for mission critical users.

Spanish Language StreamVisit the Spanish Language Stream and hear presentations from the

Spanish region.

Transformation and Discovery ZoneJoin us in this new theatre to hear the latest developments in the

use of UAS, Connected Vehicles, Advanced Applications and

Body Worn Video.

SHOW PREVIEW

Eurotransport is pleased to be Gold Media Partner

for the 17th Annual Critical Communications World

Date: 19-21 May 2015 Location: Barcelona, SpainWebsite: www.criticalcommunicationsworld.com

Professional solutions from TeltronicTeltronic has been working for more than 40 years designing, manufacturingand deploying critical communication systems for voice and data in thetransportation segment, both mass transit and cargo.

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In the last decade, this sector demands convergent applications andsystems for critical voice and data, vital data and image.

Teltronic’s professional solutions have been always featured with itscapability to adapt to specific requirements for each project. For this kind ofenvironment, Teltronic provides a complete and professional solutionadapted to the specific requirements of each project, now including newsurveillance solutions for rolling stock to contribute to a safer and morereliable scenario in communications

www.teltronic.es




Safety & SecuritySUPPLEMENT

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78 ComparingPlatform/TrackProtection Systems Gab Parris, Railway Engineering Consultant

82 Arriva Denmark’sproactive approachto road safetyAnders Lukowski, Strategy Implementation Manager,Arriva Denmark

ComparingPlatform/TrackProtection Systems

The study included the following:

■ A comparison of the costs to install and maintain Platform Track

Protection Systems (PTPS)

■ An examination of maintenance arrangements and reliability and

safety performance statistics

■ An examination of the Safety Integrity Level (SIL) requirements for

the PTPS control systems.

The results were used to determine how many of the metros had

retrofitted PTPS to respond to changes in the Grade of Automation

(GOA) of a metro line and whether the PTPS had to be adapted to

deal with specific infrastructure constraints such as curved platforms.

It was also possible through a comparison between GOAs and the

installed-PTPS types to detect that there has been a recent trend to

adopt GOA42 operation on lines which were previously operating

at GOA1 or GOA2.

The metro operators outlined in Table 1 (page 79) contributed data

to the survey.

Summary of resultsPTPS currently in usePlatform Track Protection Systems can be divided into two groups:

Intrusion Prevention and Intrusion Detection. Intrusion Prevention

Systems (IPS) are designed to prevent members of the public from

accessing the tracks from the platform by providing a physical barrier

between the platform and the tracks. Intrusion Detection Systems (IDS)

are designed to detect when an object or a person has entered the

detection zone, in this case the platform track area and/or the tunnel

entrance at either end of the platform.

Intrusion Prevention SystemsTypical Intrusion Prevention Systems are:

In 2011, the UITP’s Electrical Installations & Safety Systems (EISS) Subcommittee decided to conduct a survey ofits members to identify current trends in measures implemented to protect platform track areas and to detectand prevent unauthorised track intrusions from the platform area. For Eurotransport, Gab Parris, RailwayEngineering Consultant (and previous Transport for London representative on the EISS) explains that the surveywas designed to build upon previous work on Platform/Track Protection Systems1 (PTPS) with additionalquestions focusing on the Intrusion Detection Systems used by metro network operators. Here, Gab takes adeeper look at the study to summarise the results and compares the different PTPS systems in use today.

SAFETY & SECURITY S U P P L E M E N T




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■ Full-height Platform Screen Doors (PSDs)

■ Half-height Automatic Platform Gates (APGs).

Out of nine EISS-member metros surveyed, six use

PSDs and/or APGs (see Table 2).

It was also discovered that the risk associated

with the gap between the platform and the train is

regarded by operators as more significant once

PSDs/APGs have been introduced. The risk can be

mitigated by use of Intrusion Detection Systems

(refer to the next section) and by use of a mechanical

gap-filling device which extends from the platform

edge to fill the gap between the platform and the

train body once the train is berthed in the platform.

Since the study was completed it has been noted that

other metros are using gap-filling devices which are mounted either

on the train or on the platform. The principle of operation of the

train-mounted device is similar in as much as the device extends when

the train is berthed in the platform and retracts prior to the train

departing the platform.

Intrusion Detection SystemsTypical Intrusion Detection Systems (IDS) include:

■ Infrared or laser scanners

■ Pressure mats or strips

■ Video surveillance with object recognition.

All of the IDS are designed to detect an object or person. The system

output can either raise an alarm (sent to a human operator for decision

and response) or it can be interlocked with the railway signalling system

(for example to prevent a train entering or departing a platform). In the

latter case, a detection event has a direct impact on train movement so

the IDS’s reliability is extremely important, both the technical reliability

of the system and the reduction of false alarms such as those caused by

the detection of birds, rubbish etc. Therefore it is highly beneficial for

a detection event to be able to be visually checked (for example by a

CCTV image) so that any alarm or ‘inhibit’ applied to train movement

can be rapidly cancelled if the detection event is proven to be a false

alarm. It was noted that video surveillance with object recognition can

meet this requirement.

Out of the nine EISS-member metros surveyed, four use IDS on a

permanent basis. A non-EISS member metro which operates GOA4

lines provided information and confirmed that they also used IDS on a

permanent basis. A further three of the nine EISS-member metros

surveyed have trialled IDS. Additional information is included in the full

report although these trials have not yet concluded.

It was noted that for GOA1 and GOA2 metro lines, train

service could continue if IDS failed but train operations staff

on-board the train were required to observe the guideway. For metro

‘h’ outlined in Table 3 (page 80), where two types of IDS are used,

when the primary system fails then GOA4 operation can continue

using the secondary system which is supervised by staff in the

Operation Control Centre.

PTPS comparisonsRegarding installation and maintenance costs, the survey’s findings

are not believed to be definitive due to the widely varying nature

of the PTPS projects reported by operators (e.g. ‘green field’

projects versus ‘brown field’). However it was noted that, on

average, IPS are more expensive to install and maintain than IDS.

Detailed information on installation costs for each PTPS type,

maintenance costs for each PTPS type, and reliability and

safety performance statistics for each PTPS type, is provided in the

full report published by the UITP.

Improvements in service performance reliability and headway due to PTPSWhen asked whether installation of PTPS had reduced service disruption

due to passenger accidents associated with intrusions on the track, one

metro reported a change from 45 seconds of service disruption per day

to zero. Another reported a reduction from 7 seconds per day to zero.

When asked how much PTPS had reduced service disruption from

passengers or objects falling onto the track, one metro reported a

reduction from 16 seconds to less than 1 second per day.

Table 1: Participants of the UITP’s 2011 Electrical Installations & Safety Systems(EISS) Subcommittee survey

City Country Network

Barcelona Spain TMB (Ferrocarril Metropolità Barcelona)

Hong Kong China MTR (Mass Transit Railway Corporation Limited)

Lisbon Portugal Metropolitano de Lisboa

London Great Britain LUL (London Underground Limited)

Montreal Canada STM (Société des transports de Montréal)

New York USA NYCT (New York City Transit)

Nuremberg Germany VAG Nürnberg (Verkehrsaktiengesellschaft Nürnberg)

Paris France RATP (Régie autonome des transports parisiens)

Rome Italy ATAC (Azienda Tramvie ed Autobus del Comune di Roma)

Tokyo Japan JR-East (East Japan Railways) TokyoMetropolitan Area (TMA)

Table 2: Out of nine EISS-member metros surveyed, six use PSDs and/or APGs

System a b c d e f

PSD � � � � �

APG � � �

GOA 2/3 2/4 4 2 1 4

Some transport networks have special devices to bridge the gaps between stations and vehicles to prevent accidents

When asked whether installation of PTPS had improved headway,

one metro reported a 4 seconds improvement, while three others

reported no change although it was noted that their PTPS installation

was either associated with a re-signalling project, a PTPS trial or a

limited installation of the PTPS (one or two stations or, if more, not every

station on the line).

ConclusionExamination of GOA versus PTPS typeTable 4 compares the GOA to the PTPS types in use. All EISS-member

metros with automation levels above GOA3 use PSDs and/or APGs. In

at least one case, a metro installed APGs and an associated IDS when

they upgraded from GOA2 to GOA4. However, it is noted that metro

‘h’ (the only non-EISS-member metro in this survey) is using two types of

IDS for their GOA4 operation.

It has also been noted that the hazards presented by curved

platforms have led one EISS-member metro to introduce measures to

close the gap when the train is berthed in the platform (using a gap

filling device) while other metros have introduced an intrusion detection

device to monitor the space between the edge of the platform (below

platform level) and the train to detect a fallen passenger in the gap. If

intrusion is detected then the train is prevented from moving until the

alarm has been cleared. Two metros have stated that where they have a

curved platform (with the gap ranging from 100mm to 433mm) then

they have used both IPS and IDS.

It is thus possible to state what PTPS is used for a given GOA:

■ GOA 4 – IPS + IDS for curved platforms with large gap, except

metro ‘h’

■ GOA 3 – IPS but there are no GOA3 lines with curved platforms

reported

■ GOA 2 – some metros have no protection systems at all – this is

typical for lines where previous operation was GOA1

■ GOA 1 – some metros have no protection systems at all.

In some cases there is a correlation between higher passenger numbers

and the use of PTPS, with metro operators stating that lines with higher

passenger numbers should have IPS such as PSDs. It is noted that metro

‘h’ has significantly lower passenger numbers than the other GOA4

metros who have installed IPS.

Also some analysis of PTPS types and SIL of the PTPS control

system was undertaken. It was noted that there is no trend in the data

provided. This corresponds with the fact that some PTPS pre-date the

use of SILs and also that there are many different designs of Control

Systems and PTPS types.

Future intentions: Does GOA3/4 require PTPS?When asked whether an IPS is a pre-requisite for GOA3/4 operation,

metro operators provided different answers. Some said that it

depended on passenger numbers. Others said that it was subject to law

(which in one case did result in the retrofitting of APGs). Still others

simply stated that it is deemed good practice once IPS have

been installed on other metro lines. Some of the metros do not

have plans to move towards GOA3/4. For the majority of the GOA3/4

lines in operation today, PSD or APG are installed to prevent platform

track intrusion.

When asked whether an IDS is a prerequisite for GOA3/4

operation, three of the four EISS-member metros surveyed which do

not currently operate GOA3/4 lines and do not have PSD/APG

installed agreed that IDS is necessary for mitigating the potential

hazards associated with GOA3/4 operation. In one country, law dictates

that Intrusion Detection is mandatory for GOA4 operation. It was

noted that there is one other metro (which is not an EISS member) that

has GOA4 turnback operation with IDS alone (without PSD/APG), and

that there is another metro that has GOA4 turnback without any form of

IDS or PSD/APG (in this case it was observed that the turnback

operation was undertaken with an empty train and that the platform

was supervised by Operational Staff to ensure that the platform track

is clear and that it is safe for the train to depart or enter the station).

The previous study on Platform/Track Protection Systems revealed that

another non-EISS member metro also held a different view and

provided an example where GOA4 has been adopted on one of their

lines without PSD/APG.

It is suggested that the decision on whether to install IPS on

GOA3/4 metro lines is primarily dependent upon local law and the

results of a risk analysis. As discussed earlier, in addition to IPS, further

IDS may also be required if the risk of passengers being trapped

between the PSD and the train is also significant.

References1. EISS report issued October 2009

2. Fully automated operations





Gab Parris is a Railway Engineering Consultant spec -ialis ing in railway signalling and the asset management ofrail control systems assets. Over the past 25 years Gab’sroles have encompassed maintenance deliverymanagement, safety engineering, technical assurance,audit, reliability improvement, asset management andmajor project sponsorship. He has also worked with UKmainline rail and other metros worldwide through

EC-funded Train Control Systems research projects, RSSB (Yellow BookSteering Group) and the IRSE; developing industry standards,benchmarking and sharing good-practice in these areas. Gab representedTransport for London (TfL) on the UITP Electrical Installations & SafetySystems Subcommittee for nine years.

Table 4: Comparing the GOA to the types of PTPS in use

System a b c f d e g h

PSD � � � � �

APG � � �

Infrared or laser scanner � � �* �

Video detection � � �

Pressure mat/strip � �

GOA 2/3 2/4 4 4 2 1 1 4

*Trial installation only (with additional trial of obstacle detector at each end of the train and drag

detectors implemented through train door ‘sensitive edge’)

Table 3: Typical Intrusion Detection Systems

System a* b* e g h

Infrared or laser scanner � � �

Video surveillance with � � �object recognition

Pressure mat/strip � �

GOA 2/3 2/4 1 1 4

* Use IDS with PSD/APG

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Arriva Denmark’sproactive approachto road safety

Spot the DamageTo ensure that Arriva is always well prepared when it comes to road

safety, bus drivers are included in the development of new processes as

they are the experts on road safety and hold valuable knowledge of the

risks and dangers of road traffic.

A good example is Arriva’s ‘Spot the Damage’ campaign where the

aim is to reduce the number of damages to Arriva buses – and thereby

the number of traffic accidents.

Bus drivers have pointed out the routes and places where accidents

are most likely to happen. Based on this insight, solutions to how the

accidents can be avoided have been identified and campaign material

such as flyers, posters and videos have been developed. Thus, the

drivers can learn from each other’s experiences and share valuable

knowledge in terms of how to improve road safety across the country.

The GreenBox initiativeTo help the bus drivers become even better at offering Arriva’s

passengers the best travel experience, all buses are equipped with a

‘Traffilog telematic system’. This system measures the G-force which

passengers are subjected to when the bus accelerates, brakes or goes

through a curve.

The system gives real-time feedback to the driver by flashing a

Road safety is fundamental to all bus operations in Arriva Denmark and the absolute top priority for every singleemployee, writes Anders Lukowski – Strategy Implementation Manager at Arriva Denmark. Arriva is constantlylooking for new ways to improve road safety and has throughout the last couple of years developed a number ofground-breaking processes that are making public transport safer.









yellow, orange or red light, telling the driver

that he or she has pushed the bus beyond

its boundaries. This helps the driver to

avoid making the same mistake in similar

situations. Based on this data, Arriva has

developed a unique and holistic concept

called ‘GreenBox’. All 3,300 bus drivers in

Arriva receive monthly reports with informa -

tion about where and when they have

caused the system to react throughout the

past month.

GreenBox is connected to a concept

called ‘ECO coaching’ where drivers are

advised on eco-friendly – and passenger-

friendly – driving through personal instruc -

tion by one of Arriva’s more than 40 ‘ECO

Coaches’. After the coaching session, the

drivers receive personal weekly reports

comprising the past week’s incidents where

they have accelerated too fast, hit the brakes

too hard or gone through a curve too fast. The report also shows

fuel consumption benchmarked on other drivers on similar routes

and time schedules.

Data from GreenBox is – in accordance with union representatives

– used for weekly top lists showing the top third of the drivers with the

fewest incidents. The top lists are posted on bulletin boards for all to

see, and the best performing driver is rewarded with a small token of

appreciation – typically tickets to the cinema.

Drivers with the most incidents are not featured, but are instead

invited to join a special programme where they are given

personal feedback on their driving for five weeks. The drivers who

achieve the largest reductions in the number of incidents receive

personal letters with recognition of their efforts and a report showing

their improvement.

The overall effort has reduced the number of GreenBox incidents

from nearly 1.2 million in 2011 to less than 400,000 in 2014.

Most importantly, the number of personal injuries has decreased

from 64 to 50 if you compare the numbers from the same period last

year. This equals a 22% reduction. The number of personal injuries per

100,000 working hours has gone from 2.0 to 1.6.

Safe driving is fun drivingTo support the GreenBox initiative, Arriva has launched a series of

competitions to make safe driving more fun for the bus drivers.

“We often use nudging techniques in our communication towards

our bus drivers by addressing safety related issues through games,

self-tests and competitions. For example,

we have created a board game – a shuffle

board – to address the dangers of icy roads,

and our own national champion ship

‘Arriva Open’, where we crown the best

eco-driver in all of Arriva Denmark,”

explains Jonas Billekop Heinrichs who is

Business Excellence Developer at Arriva

Denmark and has been responsible for

arranging Arriva Open the last four years.

The bus drivers attend local depot

championships where they are tested in

manoeuvring and ECO driving. The best

ones move on to the regional champion ships, where family members

are also invited. Finally, a national championship is held. Approximately

600 bus drivers took part in the championship in 2014 – 20 were

crowned depot champions, four became regional champions, but only

one took home the national title.

An environmental perspective Besides the advantages on road safety, the GreenBox initiative has a

huge influence on the consumption of fuel.

In 2014 Arriva saved a total of 1.2 million litres of diesel

Arriva has 1,200 buses operating in all parts of Denmark every day – adding up to 90 million

driven kilometers a year

Arriva Denmark wins international award for road safety

The European Transport Safety Council (ETSC) awarded Arriva Denmark thewinner of the Praise Award 2014, an award which is given to companies andpublic authorities across Europe who do a special effort to increase roadsafety through determined actions towards their own employees.

Arriva won the ‘Large Companies’ category, while Bolk Transport from the Netherlands took the award for ‘Small or Medium-SizedEnterprises’. The Hellenic Air Force from Greece was appointed winner in the ‘Public Authorities’category.

Antonio Avenoso, Executive Director of the ETSC said: “Theseorganisations are putting road safety at the heart of their operations and havethe results to prove it. We hope these shining examples will inspirecompanies and public authorities across Europe to see the benefits roadsafety management programmes can bring. These include not onlydramatically reduced numbers of collisions and injuries, but also reducedcosts, improved employee well-being, fewer lost orders and lessmanagement time spent on dealing with the consequences of sick days,paperwork and legal issues. The business case for road safety at work isclear, but these companies are showing just how it can be done.”

“We are very proud of the Praise Award and are pleased that our effortsto increase road safety on the Danish roads have created internationalattention, says Nikolaj Wendelboe, CEO of Arriva Denmark. “It is a hugetribute to all our employees, who make an enormous effort every day tomake it a more comfortable and pleasant experience to travel with Arriva’sbuses, trains and waterbuses.”

Bus drivers have pointed

out the routes andplaces where

accidents are mostlikely to happen

compared to the year before, which not only

meant big economical savings for Arriva, but

also saved the environment from more than

3,000 tonnes of CO2.

“It is of great importance to us that we

use less fuel,” says Bus Director Torben

Hansen at Arriva Denmark. “Fuel is one of

our largest expenses, and therefore it is

of course incredibly gratifying that our bus

drivers have managed to decrease the

consumption. We also have a sincere desire

to contribute to a greener public transport.

Thus, limiting our emission, gives us twice

the satisfaction.”

In 2014, 22 out of 23 depots drove

longer on the litre and, on average, Arriva’s

bus drivers drove 0.2km longer on the litre

compared to 2011 – equivalent to a fuel

reduction of 8%.

Broad cooperationWhen it comes to road safety, Arriva does

not just focus on how to decrease the number of accidents. They have

also engaged in a partnership with the Danish Road Safety Council in

order to develop a road safety policy, specifically for Arriva.

The goal is to decrease the number of work-related traffic

accidents. The work is ongoing but has already proven valuable to

both parties and resulted in a pilot to a national campaign on work-

related road safety.

In 2014 Arriva also focused on accidents occurring when

bus passengers step on to the bike paths as they leave the bus.

A bus driver made the Arriva management aware of the seriousness

of this problem, which led to an internal survey indicating that

40% of Arriva’s city bus drivers had witnessed passengers being hit by

cyclists during the past year.

To address this problem Arriva initiated an awareness campaign

during the first three weeks of August 2014, based on a historical joint

venture between themselves, the Danish Cyclists Federation, the Police

and all the national Public Transport Associations. The campaign

generated massive media attention

and the message was spread on media

outlets such as broadcast, radio

stations and daily newspapers.

Future perspectives “Road safety is one of the cornerstones

in public transportation, which is why

we have chosen to take the lead on

new solutions which can increase the

safety on our roads, improve cust-

omer experience, and decrease the

environmental effects plus at the same

time increase employee satisfaction.

So far, we have been successful and we

will continue our efforts so that it remains an obvious choice to ride the

bus in Denmark and to work for Arriva,” says Arriva Denmark CEO

Nikolaj Wendelboe.

Arriva has a very clear safety performance strategy that serves as a

guideline, as well as encouragement, to increase road safety. Arriva’s

overall goal is to reduce the number of accidents resulting in material

damage and/or personal injury by 50% from 2013 to 2017.





Anders Lukowski is a graduate from CopenhagenBusiness School and MSc. in Management, Accountingand Controlling. Previously, his career has focusedprimarily on financial analyses and models related toActivity Based Costing and the use of BusinessIntelligence systems. In recent years, Anders’ focus hasturned to performance management in a broader sense,including LEAN methodologies as well as a much stronger

focus on behaviour theory and the psychological mechanisms in ChangeManagement. Today, Anders is responsible for policy development andpolicy implementation in Arriva Denmark.

Arriva initiated an awareness campaign with the Danish Cyclists Association to address the problem

when bus passengers step on bike paths as they leave the bus; 40% of Arriva’s city bus drivers had

witnessed passengers being hit by cyclists

Arriva’s overall goal is to reduce

the number ofaccidents resultingin material damage

and/or personalinjury by 50% from

2013 to 2017

Arriva’s ‘GreenBox’ initiative has had a huge positive influence on the

consumption of fuel; in 2014, Arriva saved a total of 1.2 million litres of

diesel compared to the year before

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