Thousif Ahmed .M Contact #:052 958 7643

Email:thousifahmed4@gmail.com

Visa Status: Visit Visa (Long Term 3 Months)DUBAI, UAEEXP: 3 yrs of Gulf experience In Bahrain

PERSONAL SUMMARY A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for an ambitious and expanding company.

KEY SKILLS AND COMPETENCIES

Professional

7+ years Of Total experience in IT and support field. 3 yrs of Gulf experience In IT Department.

Troubleshooting hardware and network problems.

Ability to manage multiple activities simultaneously and independently.

Understanding of software development lifecycle.

Having all relevant industry recognised certifications.

Strong problem solving and trouble shooting skills.  

Experience as a Team Leader for projects and systems migrations.

Personal

Possessing the initiative to stay one step ahead of problems. Having a cooperative spirit and able to work effectively in a team environment.

Excellent customer service skills.

Calm under pressure.

AREAS OF EXPERTISE❖ Application testing ❖ Equipment maintenance ❖ Customer Service/CRM❖ Software configuration ❖ MS office Suite ❖ Team Work❖ Troubleshooting ❖ Multiple applications support ❖ Time Management

WORK EXPERIENCE

IT ENGINEER (ministry of civil service bureau ) From Computer world Bahrain.JAN 11 2015 to March 2016• installation of new IT network equipment, system software and desktop computer • Collect, systematize and keep up a problems and solutions log for use by further technical support analysts• Designing and implementing cable and wireless networks, installation and configuration of LAN, WAN and wireless networks with active components such as hub, bridge, routers, firewalls, switches, modems etc. • working with remote installation and windows deployment’s.• Providing Support for IP Printers installation and configuration on printers like HP, Lexmark, sharp, DOT matrix printers AND Scanners.• Install and update antivirus programs like Norton Antivirus, mcafee, nod32, trend, MCessential, Kaspersky on a constant basis• Installed of Microsoft windows server 2003, 2008, 2012, active directory, DHCP, DNS, exchange server.• Installed Firewalls, Avaya IP OFFICE.• Acronis True IMAGE HOME 7, 9, &11.• Supported intranet website inside the Organizations• Supporting remote users using Remote troubleshooting tools to resolve issues• Installing Microsoft OFFICE 2007, 2010, 2013 and outlook configurations and archiving.• Supported for I-SEHA Software for patient and hospital patient ticketing• Supported Doctors of Gynaecologist and Radiology department in I-SEHA software IN workstations • Checking incidence by REMEDY and TRACK IT software’s.

Desktop Support Engineer - Ministry of health: - {From Zak solution WLL Bahrain} June 2013 –January 11 2015, Salmania and Juffair head office, Manama• Supervised and performed the installation of new IT network equipment, system software and desktop computer• Check with user guides, technical manuals and additional documents to research and put solutions into practice• Maintained network and associated devices as allocated• Give systems, network and Internet support to users• Performed Regular Maintenance of Company Peripheral Network Devices • Providing 1st/2nd line support to users.• • Install and update antivirus programs on a constant basis• Installed of PC software and peripherals• Tracked PC and network related hardware• Supporting remote users using Remote troubleshooting tools to resolve issues• Provide employ training and instruction regarding basic support and quality standards

Accomplishments:-• Built and installed 3000+desktop PCs.• Built and installed 500+Notebook PCs.

• Supported 3000+ PC users.• Supported 100_field service techs.• Installed and configured over 300+ printers & scanners.Computer Technician   | Premier computer (Distributors of Dell laptops) Bangalore India| December 2010 to 2012

• Handled the tasks of selling computer hardware as well as peripherals to corporate sector and dealers• Responsible for preparing status reports including follow-up and closings• Identified and resolved client's problems•Developed and improved strong communication, customer service, and technical skills• Maintained and established relationship with current client and potential clients• Assisted with shipping schedules and delivery of merchandise goods and services• Performed additional duties to fruitfully achieve company objectives

System and Service Engineer   | Karnataka Infocom Computer Solutions

Karnataka India| June 2008 to September 2010

• Training the end user how to use the desktop and new applications• Monitor, troubleshoot system performance • User management, Maintenance of desktops and Installation of software’s • Resolving Access related issues• Installing the operating systems like windows XP windows server 2003& 2008, windows 7, Linux• Sound knowledge of Server, routers, switches

Network knowledge:

Networking: Routers and Switches.Network Services: Active Directory, DNS, DHCPNetwork Security: Firewall, Antivirus (Kaspersky), EncryptionWindows Servers : Server 2003/2008/2012, Exchange 2007/2010/2013, Office365, Print & File ServersOperating Platform: Windows 7, 10, MacOS, LinuxDatabase: SQL, MS AccessApplications: Outlook, Word, Excel, PowerPoint, Photoshop.Remote Support: TeamViewer, Symantec PC,dammware.

Educational Summary:

Diploma in Computer Science Engineering, S.N.M Polytechnic Moodbidri, Bangalore University 2008.

SSLC, Jain Junior College Moodbidri, Karnataka Secondary Board 2005.

Additional Professional Courses:

• CCNA-Network technology & devices (Certified From HCL).• COMPUTER Hardware & Networking (A+, N+).• ITIL FOOUNDATION

REFERENCE

To be furnished upon request

Yours Faithfully,

Thousif Ahmed