the future of the gdsn: developing product data management strategies & the impact of ecommerce...

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Future of GDSN September 26, 2012 Nick Manzo, Strategic Account Executive Hope Betts, Strategic Account Executive

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When it comes to product information, technology and consumer trends have created both challenges and opportunities. The challenge is addressing the convergence of online and offline channels, as well as consuemrs' unprecedented demands around data quality and accessibility. The opportunities are to drive efficiency, profitability, and competitive edge by giving trading partners the ability to provide consumers the rich data they desire. Learn how eCommerce has affected data synchronization as well as the globalization of the Global Data Synchronization Network (GDSN) and how this affects various supply chain initiatives.

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Page 1: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

Future of GDSN

September 26, 2012

Nick Manzo, Strategic Account Executive

Hope Betts, Strategic Account Executive

Page 2: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

1WorldSync manages the world’s

product data, driving commerce and

convenience for businesses and

consumers everywhere.

With more than 15,000 customers across

40 countries, 1WorldSync is the industry

leader in global Product Data Management

and GDSN-certified Data Pool Solutions.

2

Who we are/why we know where this is going.

Page 3: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

The U.P.C. / EAN Barcode

Forty years ago, GS1 helped the grocery industry

develop the barcode.

Initiated unique Global Trade Item Numbers

for products

Made it possible to electronically scan and capture

the information about that product at point of sale

Created to speed grocery store checkout and

improve inventory management

Laid the foundation for digital commerce

3

Page 4: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

GS1 Standards

Page 5: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Identify - GS1 Identification Numbers

Used to uniquely distinguish all products, trade items,

logistic units, locations, assets, and relationships in the

supply chain—from manufacturers to consumers.

Page 6: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Capture: GS1 System Data Carriers

GS1 System Data Carriers are capable of holding

varying amounts of data to accommodate different needs

such as batch/lot information and expiration dates.

Page 7: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Share: GS1 E-com Interface Standards

Interoperability, made possible by identification standards,

data capture standards, and interface standards, allows

product information to flow through the supply chain.

Page 8: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Data Synchronization

The next major stage in the evolution took place

almost fifteen years ago, with global data

synchronization through data pools and the Global

Data Synchronization NetworkTM (GDSN®).

Trusted, standardized product information

could now automatically flow between many

trading partners

Transformed the interoperability of supply chain

ecosystems

Helped ensure that the products consumers want

and need are available.

8

Page 9: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Everyone wants product

information they can trust.

We all depend on it.

9

Page 10: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Brand owners need to get the right

information to stores,

logistics rely on it to pack and ship,

stores require it to plan and sell,

developers want it to power their apps,

and consumers demand it to inform their lives.

10

Page 11: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

And every day, our lives become more

digital and more mobile, making it harder

and harder for businesses to keep pace

with the growing appetite of consumers for

reliable information.

11

Page 12: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

2011 2012 2013 2014 2015 2016

Non-web-influenced offline retail sales

Web-influenced offline spending

Online retail sales

Forecast: US Cross-Channel Retail IN

BIL

LIO

NS

44% of total retail

sales will be

impacted by the

web in 2016

CAGR (2011 to 2016): 9%

Source: Forrester Research Web-Influenced Retail Sales Forecast, 2011 to 2016 (US)

12

Page 13: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Today’s Smart Consumers

Today’s consumers have unprecedented access to

information.

Smartphone sales in U.S.

grew 42% in one year

67

MM

2010

95 MM

2011

of consumers review

products while shopping

47%

“The 2010 U.S. Digital Year in Review,” comScore, Inc., Feb. 7,

2011

Page 14: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Today’s Smart Consumers

Are already moving beyond barcode scanning.

Business is working hard to keep pace with consumer

appetite for convenience, personalization, and reliability.

Page 15: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

B2B2C Case Study

“The number of people searching for products and

shopping with smartphones is growing in the triple

digits with no signs of slowing. At the same time,

unauthenticated sources are proliferating.”

— Sanjay Sarma, Co-Founder of the Auto-ID Lab,

— Massachusetts Institute of Technology

15

74% of consumers consider it important that

product information is trustworthy.

• 38% would not purchase the product if they did not

trust the product information displayed about it on

their smartphone.

• 35% would never use a mobile shopping app again

if it contained incorrect product information

Page 16: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012 16

B2B2C Case Study

Page 17: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012 17

B2B2C Case Study

Page 18: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012 18

Page 19: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Gartner Hype Cycle Emerging Technologies - 2012

19

Page 20: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Product Data Management (PDM)

20

Page 21: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

The Need for Product Data Management

Product information in demand throughout the

supply chain and at virtually every touch point of

the customer experience

Technology and consumer trend challenges

– convergence of online and offline channels

– unprecedented demands around data quality

and accessibility

Technology and consumer trend opportunities

– efficiency, profitability, and competitive edge

– provide consumers the rich data they desire

21

Page 22: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Data Explosion

Data

Sync

B2B

Product Data Mgmt

Logistics Data &

Processes

B2c

Product Data Mgmt

Digital Asset Data

& Processes

B2B

Product Data Mgmt

Logistics Data &

Processes

Data

Sync

Data

Sync

1. Multiple versions of data truth

2. Technology difficult to use,

implement and extend

3. Business processes and technology

requirements vary by trading

partners (e.g. regulatory

requirements)

1. Right product in warehouse; better

demand forecasting

2. Replenishment speed & accuracy

3. Better distribution logistics & cost

4. Faster order to cash

1. Nutritional content; labeling

2. Food and patient safety; traceability

3. Sustainability

4. Regulatory requirements

Transaction Collaboration Aggregation

Accurate & timely product data sharing important to facilitate

Order to Cash transaction

Accurate & timely product data sharing important to improve

efficiencies in planning, forecasting and replenishment

Accurate & timely product data sharing important to sell

products

Bottom Line Benefit…………………………..…to….......………………………….Top Line Growth

Page 23: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Manufacturer

• Prototype Specification

• Chemical Ingredients

• Packaging Details

• Logistics Attributes

• Classifications

• Finished Good

• D2C Marketing

Recipient

• Item Master File

• Order Management

• Operations

• Web Catalogs

• eCommerce

• Promotions

• Merchandising

• Demand Management

• Warehouse Management

• Transportation

• Social Media

Consumer

• Mobile Apps

• Menus

• Websites

• Advertisements

• Coupons

• Social Media

Product Data Touch Points

Brand image and messaging has the potential of being

compromised as product information propagates

2

3

Page 24: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Product Data Management The evolution of data synchronization

Data Demand Mobile commerce

Regulation

Smart Shopper

Governance Process & Policy

Auditing

Accountability

Simplification Ease of compliance

Flexible media

Use case driven

Data Quality &

Authenticity

Monitoring & Analytics

Operational improvement

Brand integrity

PDM

Page 25: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

25 | © 1SYNC

2012

2

B

B2B DATABRAND-OWNED MASTER PRODUCT DATA — GDSN

B

EXISTINGTRADING PARTNERS

THE EXISTING ECOSYSTEM

Page 26: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

26 | © 1SYNC

2012

THE EMERGING ECOSYSTEM

B C

POWEREDbySERVI CE™

B2C DATABRAND-OWNED SALES & MARKETING PRODUCT DATA — GDSN+

NEW TRADING COMMUNITIES

Page 27: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

27 | © 1SYNC

2012

B2 C

POWEREDbySERVI CE™

B2B DATABRAND-OWNED MASTER PRODUCT DATA — GDSN

B2C DATABRAND-OWNED SALES & MARKETING PRODUCT DATA — GDSN+

THE NEW REALITY

Page 28: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

28 | © 1SYNC

2012

Page 29: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

What Trusted B2C Data Means

Brands / Private Labels could…

— Establish and maintain brand loyalty

— Facilitate the purchase of their products

Recipients could…

— Enable a better “multi-channel” experience for their consumers

— Better engage consumers in store

Developers could…

— Reduce cost of data acquisition

— Provide a better user experience

— Spend more time on innovation

Page 30: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

What Can Industry Do With B2C Insights?

Brands / Private Labels could…

— Understand which channels provide the best reach

— Know which products are being accessed and where

— Refine product positioning and marketing techniques

— Measure effectiveness of marketing and advertising efforts based on

product data usage

Recipients could…

— Better understand consumer need for information throughout the

purchase lifecycle

— Align marketing efforts based on usage of product data

Developers could…

— Simplify the consumer decision making process

— Provide more robust services and insights to brands

Page 31: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

The Next Generation of GDSN

31

Page 32: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

32 32

44 Countries Connected Switzerland

Sweden

Taiwan

Turkey

UK

USA

Venezuela

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Hong Kong

Hungary

Italy

Korea

Luxemburg

Malta

Mexico

Netherlands

China

Colombia

Costa Rica

Croatia

Czech Rep.

Denmark

Ecuador

El Salvador

Finland

France

Germany

Greece

Guatemala

Honduras

New Zealand

Nicaragua

Panama

Peru

Poland

Russia

Saudi Arabia

Spain

Planning Pilot Production

Global Reach and Scalability

Page 33: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

The Missing Piece

There are trusted

platforms of data, linked

together and available in

the cloud, that support

many of our decisions in

today’s constantly

connected world.

But there isn’t a trusted

platform for product

data in the cloud.

Relationship

Interest Location

Product

Page 34: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

PDM Platforms: Tomorrow

B2B2C Focused: Open network support allows for

linkage to other data sets, combined with capture of

high volume usage data enables rich analytics

Platform

Page 35: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

PDM PLATFORMS

Page 36: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Contact Information

36

Page 37: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Contact Information

37

Hope Betts

Strategic Account Executive

1WorldSync

M +1 609 213 3999

E [email protected]

1worldsync.com

C O N N E C T W I T H U S

Nick Manzo

Strategic Account Executive

1WorldSync

M +1 312 810 2494

E [email protected]

Page 38: The Future of the GDSN: Developing Product Data Management Strategies & the Impact of eCommerce (including Mobile) - Hope Betts and Nick Manzo, 1WorldSync

® 1W or ldSync 2012

Global Office Locations

38

G E R M AN Y

Maarweg 165

50825 Cologne, Germany

T +49 221 93373 0

E [email protected]

Niederlassung Neuhof /

Office Neuhof

Am Berg 7

36119 Neuhof, Germany

T +49 (0) 66 55 971-0

J APAN

Suite 3B Sunny Bldg.

4-12-7 Hatchobori, Chuo-ku

Tokyo 104-0032, Japan

T +81-3-6280-3947

P O L AN D

ul. Estkowskiego 6

67-755 Poznań, Poland

T + 48 61 852 48 77

U N I T E D S TAT E S , C O N T.

10 South Riverside Plaza

Suite 2000

Chicago, IL 60606 USA

T +1 312 463 4000

E [email protected]

7887 Washington Village Drive

Suite 300

Dayton, OH 45459 USA

T +1 866 280 4013

E [email protected]

4601 Presidents Drive

Suite 235

Lanham, MD 20706 USA

T +1 301 731 8510

R U S S I A

Kozhevnicheskiy proezd 4

Building 3, Second Floor

Moscow, Russia

Mailing: P.O. Box 100, 119415

T +7 495 640 9280

U N I T E D K I N G D O M

Fountain Court, Victoria Square

2 Victoria Street, St Albans

Herts, United Kingdom, AL3 3TF

T + 44 1727 744 700

U N I T E D S TAT E S

1009 Lenox Drive

Suite 202

Lawrenceville, NJ 08648 USA

T +1 866 280 4013

E [email protected]