By Crystal Cornelius, Jennifer Jordan, Kelly Mical, Jonathon Nantz, Iryna Welch, and Sarah Wright

Storming in a Group

Crucial Confrontations

WHAT is the right confrontationUnbundlingPrioritizing

A Clearly broken promiseUnclear and iffyWhen you should speak upWhen you shouldn’t speak up

Deciding IF you should confrontation

“Have you ever noticed? Anybody going slower than you is an idiot, and anyone going faster than you is a maniac?”- George Carlin

You must learn to get your head right before opening your mouth.

Master My Stories

See and HearTell a StoryFeelAct

Crucial Confrontations

People usually choose silence or violence as a result of telling an ugly story.

When moving to silence instead of dealing with a situation- bad things happen.

We must ask “humanizing questions,” and look at all sides of the situation in order to put our stories into perspective.

Choosing Silence or Violence

Self, Motivate “Pleasure or Pain”Self, Enable “Strength or Weakness”Others, Motivate “Praise or Pressure”Others, Enable “Help or Hindrance”Things, Motivate “Carrot or Stick”Things, Enable “Bridge or Barrier”

6 Sources of Influence

SafetySafety is making

sure the person is comfortable

Without safety a confrontational

discussion will not be successful

Things to Avoid in a Confrontation

Don’t play games

Don’t play charades

Don’t pass the buck

Don’t play “read my mind”

Explain Gap and Maintain Safety

Describe the gapRestore safety if

necessaryShow mutual respectShow mutual

purposeAsk permissionNo inappropriate

humorNo group attacks

Decide What to SayExplain the facts

Share your story

Monitor for safety problems

Finish with a question

Remain Focused and FlexibleNew topic arises-

decide to discuss original, new, or both topics

Stay focused on what is being discussed

If person becomes angry, restore safety

AMPP

Who

What

When

F ollow-up

What to do after a Crucial Confrontation?

WHO?

• Responsibility

• Accountability

• Established expectation

What? When?• Specific Times and Dates• Be Exact• Clarity is important

Is the objective clearQuality/Quantity

neededDon’t leave it to

assumption

FOLLOW UP!!Balance between

abandonment and micromanaging

1. Risk2. Trust3. Competence

Storming