stichwortverzeichnis978-3-322-99430-1/1.pdfstichwortverzeichnis 553 stichwortverzeichnis 1m...

Stichwortverzeichnis 553

Stichwortverzeichnis

1m Stichwortverzeichnis werden die im Text durch Fettschrift hervorgehobenen Begriffe aufgefiihrt. In Klammem sind diesen die unseres Erachtens gangigen englischen Begriffe zugeordnet. Teilweise handelt es sich dabei urn Begriffserlauterungen, weil eine Reihe von Begriffen im englischen Sprachraurn uniiblich sind. Mit den durch Fettschrift hervorgehobenen Seitenzahlen wird gekennzeichnet, dass man dort eine Definition findet.

A

ABC-Analyse (ABC classification, ABC analysis) ..................................................................... 198, 328 Abfertigungsrate (server rate, dispatch rate, handling rate) ................................................................. 323

-zeit (service time, dispatch time, handling time) ............................................................................ 323 Ablauf (flow, meaning the chronological relations in a process) ................................ 136, 227, 229, 261

-art (operation category, category of flow activities) ....................................................................... 338 -beschreibung (flow description) ..................................................................................................... 266 -organisation (process organization) ................................................................................................ 288 -weg (flow path, flow branch) ......................................................................................................... 328

Abzinsungsfaktor (discount(ing) factor, discount(ing) rate) .............................................................. .430 Abteilung (department) .......................................................................................................................... 54 Akkreditierung (accreditation) ............................................................................................................. 540 Aktendurchlauf-Analyse (analysis of files, records in transition) ....................................................... 387 Aktion (action) ............................................................................................................................... 37, 163 Aktionen-Datensatz (action data record) ..................................................................................... 222, 262 Aktionstrager (action holder, holder of action) ..................................................................... 37, 147, 171 Amortisationsrechnung (calculation of pay back period) .................................................................... 432 Anforderung (job requirement, job demand) ....................................................................................... 215

-sart (job characteristic, type of job requirement) ............................................. ............................... 215 -sbeschreibung (job breakdown, description of job requirements/job demands) ............ 203, 215, 216 -sdaten (job characteristic data) ...................................................... ................................................. 216 -smerkmal (job factor, job feature) ......................................................................................... 216,218

Ankunftsintervall (arrival interval) ...................................................................................................... 320 -rate (arrival rate) ............................................................................................................................. 319

Anspruchsniveau (level of aspiration) ......................................................................................... 117, 489 Applikation (application) ..................................................................................................................... 282 Arbeitsanweisung (job specification, job assignment) ................................................................ 285, 522

-ergebnis, siehe auch Ergebnis (work result, work issue, outcome of work) .................................. 171 -gegenstand (work object) ................................................................................................................. 28 -gruppe (team, working group) .......................................................................................................... 56 -leistung (work performance, job performance, work output) ..................................................... 27, 29 -menge (work quantity, work load) ......................................................................................... 196, 390 -menge, direkte (work quantity in units, work load in (physical) units) .................................. 390, 458 -menge, indirekte (work quantity in frequency terms) ............................................................ 390, 459 -mengen, rollierende Planung direkter (rolling forecast of work quantity in units) ........................ 475 -motivation (work motivation) ........................................................................................................ 110 -platzwechsel (job rotation) ............................................................................................................... 47 -produktivitat (work productivity, labor productivity) .................................................... 423,473,477 -system (work system) ..................................................................................................... 128,135,221 -teilung (division of work, division of labour) .......................................................................... 42, 203 -verteilung (task distribution, work distribution) ....................................................................... 42, 181 -zufriedenheit (job satisfaction) ....................................................................................................... 116

Artteilung (variety splitting, qualitative division oflabour) ...................................................... ............ 43 Autbauorganisation (organizational structure) ............................................................................ 169, 288 Aufgabe (task) ....................................................................................................... 38, 123, 171,209,268

-, stellenspezifische (position specific task, job specific task) ......................................................... 212

554 Stichwortverzeichnis

-, stellentypspezifische (position-type specific task, job-type specific task) ................................... 212 Aufgaben, Klassifizierung von (classification of tasks) ...................................................................... 200

-, relevante (relevant tasks) .............................................................................................................. 328 -analyse (task analysis) ...................................................................................................................... 39 -bereicherung (job enrichment) ......................................................................................................... 47 -beschreibung (job description) ......................................................................................................... 38 -erweiterung (job enlargement) ......................................................................................................... 47 -Fortschritts-Review (task progress review) .................................................................................... 437 -gliederung (task structuring) ............................................................................................................ 40 -gliederung, Gliederungsprinzipien bei der (principles of task structuring) ...................................... 41 -nachweis (task inventory, task record, task evidence) .................................................................... 181 -plan (task plan, operating plan) .............................................................................................. 412, 413 -schwerpunkte (task concentration, task focus, task emphasis, main tasks) .................................... 198 -string (task string) ............................................................................................................. 40, 171, 174 -struktur (task structure) .................................................................................................................. 171 -synthese (task synthesis) .................................................................................................................. 42 -triiger (task holder) ........................................................................................................... 42,183,268 -verteilung (task distribution) ............................................................................ 42, 181, 183,452,456 -verteilung und Leistungsmotivation (task distribution and achievement motivation) ................... 117 -wechsel (job rotation, task rotation) ................................................................................................. 47

Auftrag (order) ............................................................................................................................... 30, 284 -szeit (order processing time) .......................................................................................................... 341

Ausfiihrungskompetenz (executive authority) ....................................................................................... 92 -stelle (executive position) ................................................................................................................. 52 -zeit (execution time) ....................................................................................................... 195,297,341

Auslastung, zeitliche, siehe auch Kapazitatsauslastung (capacity utilization) .................................... 193 -sfaktor (capacity utilization factor) ................................................................................................ 324

B

Balanced Scorecard ............................................................................................................................. 126 Barwert (cash value) ............................................................................................................................ 430 Basisleistung (basic performance, in terms of a minimal customer ewquirement) ............................. 250 Bearbeitungszeit (operating time) ........................................................................................ 195, 295,341 Behorde (public authority) ..................................................................................................................... 25 Belastung (stress, workload, burden) ................................................................................................... 215 Benchmarking (benchmarking) ........................................................................................................... 329 Bereich (business area, business segment) ............................................................................................ 54 Beschreibungs-Modell (model of description) .................................................................................... 134 Beschwerde (complaint) ...................................................................................................................... 510

-besitzer (complaint owner) ............................................................................................................. 515 -Management (complaint management) .......................................................................................... 504 -Management, Absichten beim (intentions of a complaint management) ....................................... 512 -n, Annahme von (receipt of complaints) ........................................................................................ 514 -n, Bearbeitung von (processing of complaints) .............................................................................. 515 -n, reagieren auf (reaction to complaints) ........................................................................................ 517 -n, Stimulation von (stimulation of complaints, generating complaints) ......................................... 513

Betrieb (workshop, plant, facility) ......................................................................................................... 25 Bewegungsablauf (process of motion sequence) ................................................................................. 369 Bezugsleistung (standard performance) ............................................................................................... 349 Blindleistung (blind performance in terms of non-benefit contribution) ............................................. 250 Break-Even-Analyse (Break-Even analysis) ............................................................................... 424,428 Break-Even-Point (Break-Even-Point, Out-of-Pocket-Point) ............................................................. 425 Btirokratie (bureaucrazy) ............................................................................................................... 22, 205 Business Process Redesign .................................................................................................................. 237 Business Reengineering ....................................................................................................................... 237


C

ceteris-paribus-Klausel (ceteris paribus stipulation) ............................................................................ 134 Cost-Center-Konzept (cost center concept) ........................................................................................... 64

D

Daten (data) ................................................................................................................................. 123, 147 -bank: (data base) .............................................................................................................................. 282 -modell (data model) ........................................................................................................................ 282 -struktur, grundlegende (basic data structure) ................................................................................. 123

Delegation (delegation (of authority» ........................................................................................... 92, 203 Delphi-Methode (Delphi method) ............................................................................................... 347, 449 Determinationsgrad von Ablaufen (degree of process determination) ........................................ 230, 261 Dezentralisation (dezentralization) .................................................................................................. ...... 44 Dialogsystem beim Qualitats-Management (dialog system in quality management) .......................... 503 Dienstleistung (service) ..................................................................................................... 26, 30, 31, 246

-seinheit (service unit, support unit) ...................................................... ............................................ 52 Dienstvertrag (contract of employment) .............................................................................................. 420 Dimensionen der Organisationsstruktur (dimensions of organizational structures) ............................ 203

-, Messung der (measurement of structural dimensions) ................................................................. 203 -, Zusammenhiinge zwischen den (structural independencies) ........................................................ 104

Dispositionsspielraum (freedom of authority, scope of action, freedom of action) ............................. .47 divisionalisierte Organisation (divisional organizational structure) ...................................................... 66 Divisionalisierung (divisionalizing) ...................................................................................................... 62 Durchlaufzeit (intermediate time, throughput time) .................................................................... 300, 516

E

effektive Organisation (effective organization) ..................................................................................... 35 effiziente Organisation (efficient organization) ..................................................................................... 35 EFQM-Modell (model of the European Foundation for Quality Management) ......................... 128, 542 Eigenerhebung (self investigation) ...................................................................................................... 376

-erstellung versus Fremdbezug (make or buy) ................................................................................ 427 Einlinien-Prinzip (line-system of organizational structure) ................................................................... 56 Einsatzfaktor (input factor) .................................................................................................................. 324

-last (assignment load) ............................................................................................................. 452, 466 Else -Regel (else rule) ......................................................................................................................... 279 EN ISO 9000 f ..................................................................................................................................... 526 Entgeltgruppe (payment class, reward class, pay grade, compensation group) ................................... 203 Entitiit (entity) ...................................................................................................................................... 147 Entscheidungskompetenz (authority/competence of decision, decision making authority) ................. 92

-regel (decision rule) ........................................................................................................................ 278 -situation (decision situation) .......................................................................................................... 276 -tabelle (decision table) .................................................................................................................... 276 -tabelle, eindeutige (clear-cut decision table, definite decision table) ............................................. 278 -tabelle, Reduktion der (reduction of the decision table) ................................................................. 278 -tabelle, verkniipfte (combined decision table) ................................................................................ 281 -tabelle, Vollstiindigkeitspriifung bei der (completation check of the decision table) ..................... 279 -tabellen-Darstellung (presentation of decision tables) ................................................................... 266

Ereignis (incident, event) ..................................................................................................................... 147 Ereignisse zur Aufgabe (incidents of a task, task incidents) ............................................................... 268 Erfahrungskurve (curve of experience, experience curve) .................................................................... 77 Erfolgsfaktor, kritischer, der Institution (critical success factor of an institution) .............................. 286

-faktor, prozessspezifischer (process specific success factor) ......................................................... 287 -faktor, strategischer (strategic success facor) .................................................................. 125, 126, 128 -wahrscheinlicheit (probability of success) ..................................................................................... 115

Ergebnis, siehe auch Arbeitsergebnis (work result, work issue, outcome of work) .................... 171, 181


-pfad (path of results, path of issues) ............................................................................................... 409 -verantwortung (responsabilty of results) .......................................................................................... 94

Erholungszeit (rest allowance) ............................................................................................................ 349 Erkllirungs-Modell (explaination model) ............................................................................................. 134 Erwartungs-W ert-Theorien (expectancy-valance concepts) ................................................................ 113 extrinsisches Motiv (extrinsic motive) ................................................................................................ 111

F

Fallart (case type) ................................................................................................................................ 389 Fehler (nonconformity, failure, error) .................................................................................................. 485

-risiko (nonconformity risk, error risk) .................................................................................... 312, 315 Fehlleistung (nonconforming performance, in terms of elements or parts of a performance with

negative output effects) .................................................................................................................... 250 Felddarstellung (frame guided flow chart with grafical symbols for each occurance of a process) .... 266 Finanzbudget (financial budget) .......................................................................................................... 416 Firma (firm, company) ........................................................................................................................... 25 flexible Organisation (flexible organization) ......................................................................................... 35 FMEA (failure mode and effects analysis) .......................................................................................... 312

-, Auftretens-Wahrscheinlichkeit bei der (occurance probability in FMEA) .................................. 314 -, Entdeckung~-W ahrscheinlichkeit bei der (detection probability in FMEA) ................................ 314 -, Fehler bei der (fault in FMEA) .................................................................................................... 314 -, Folgen bei der (effects/consequences in FMEA) ......................................................................... 314 -, Folgenbedeutung bei der (significance of consequences in FMEA) ............................................ 314 -, Risiko-Prioritlitszahl bei der (risk priority number in FMEA) ..................................................... 315 -, Ursachen bei der (cause in FMEA) .............................................................................................. 314

Folgestruktur-Darstellung (flow chart with chart-external task descriptions) ............................. 266,271 Forderungensystem beim Qualitlits-Management (requirement system in quality management) ....... 520 Forecast-Mengen (forecast quantities) ................................................................................................. 475 Formalisierung (formalization) .................................................................................................... 102, 203 Fraktale (fractal) .................................................................................................................................... 79 Fremdorganisation (external organization, externally organized) ......................................................... 22 Funktion (function) .............................................................................................................................. 187

-alisierung (functionalizing) .............................................................................................................. 62 -alitlit (functionality) ................................................................................................................ 123, 147 -aI-Organisation (functional organization) ...................................................... .................................. 64 -sanalyse (function analysis, analysis offunctions) ................................................................. 179, 188 -striiger (function holder) ................................................................................................................. 189 -sverteilung (function distribution) .......................................................................................... 187, 189 -sverteilungs-Fortschritts-Review (advanced review of function distribution) .............................. .436 -sverteilungsplan (function distribution schedule) .................................................................. 411, 413

G

Gebrauchstauglichkeit (fitness for use) ............................................................................................... 487 Gemeinkostenwertanalyse (overhead costs value analysis) ................................................................ 226 Gemeinschaftsprinzip (principle of collegial decisions) ........................................................................ 54 Genfer Schema (Geneva job classification system) ............................................................................ 215 Geschiift (business) ........................................................................................................................ ........ 28

-sart (type of business) ....................................................................................................................... 28 -sobjekt (business object) .......................................................................................................... 28, 262 -spolitik (business policy) ................................................................................................................ 124 -sprozess, siehe auch Prozess (business process) ........................................................ 29,31,229,246 -sstrategie (business strategy) .................................................................... 23, 129,231,241,242,508 -sverteilungsplan (plan of business distribution) ............................................................................... 54 -szweig (business branch) .................................................................................................................. 28

Gini-Koeffizient (GINI coefficient in the ABC classification) ........................................................... 199


Gliederungsbreite und -tiefe der Hierarchie (width and depth of hierarchical structurelhierarchical span) ................................................................................................................................................... 58

globale Institution (global institution, global player) ............................................................................ 25 Grafische (flow chart with chart-internal task descriptions) ................................................................ 266

- Beschreibung (flow chart with chart-internal task descriptions) ................................................... 273 Grenzmenge, siehe auch kritische Menge (marginal quantity) ........................................................... 427 Grundbewegung (basic motion) .......................................................................................................... 369

-last (basic load) ....................................................................................................................... 452, 456 -zeit (basic time) ................................. ~ .................................................................... 195, 295, 341, 370

Gruppe (team, group) ............................................................................................................................. 54 Gruppenarbeit und Leistungsmotivation (team work/group work and achievement motivation) ....... 119

H

Handlung (action) .................................................................................................................................. 37 -sfahigkeit (disposing capability, capability of action) ...................................................................... 49 -sspie1raum (freedom of action) ...................................................................................................... ... 47

Harzburger Modell (Harzburg leadership model) ................................................................................. 94 Hiiufigkeit (frequency) ......................................................................................................................... 389 Hierarchiemodell (hierarchical model of organization) ...................................................................... ... 62

-prinzip (hierarchical principle) ......................................................................................................... 53 -struktur (hierarchical structure of organization) ............................................................................. 289

I

Improvisation (improvisation) ............................................................................................................... 20 Impuls (impulse, start-up occurrence, triggering occurrence) ..................................................... 171, 181 informale Organisation, Lernprozess-Kette in der (learning process string in the

informal organization) ..................................................................................................................... 108 Informationssystem (information system) ................................................................................... 231, 241

-, computergestiitztes (computer based information system) .......................................................... 281 informatorisch-mentale Arbeit (mental work) ..................................................................................... 370 Input (input) ......................................................................................................................................... 227 Instanz (authority) ..................................................................................................... ............................. 54 Institution (institution) ........................................................................................................................... 25 institutioneller Organisationsbegriff (describing/defming an organization in institutional terms) ........ 19 Instrumentalitiits-Modell von Vroom (valence, instrumentality and expectancy theory by Vroom) .. 113 instrumenteller Organisationsbegriff (describing/defining an organization in instrumental terms) ...... 20 internationale Institution (international institution) ............................................................................... 25 interner Kunden (internal customer) ...................................................................................................... 28 Interview (interview) ............................................................................................................................. 40 intrinsisches Motiv (intrinsic motive) .................................................................................................. III Investitionskalkiil (calculation of investment) ..................................................................................... 430 Istzeit (real time, actual time) .............................................................................................................. 338

K

Kaizen-Prinzip (Kaizen principle) ....................................................................................................... 238 Kapazitiitsauslastung, siehe auch zeitliche Auslastung (capacity utilization) ..................................... 193

-bedarf (capacity requirement) ...................................................... .................................................. 466 -bestand (capacity stock, capacity resources) .......................................................................... 453, 466 -bestand, Netto- (net capacity stock) ............................................................................................... 453

Kapitalwert (capital value, presnet value) ........................................................................................... 431 -wertkalkiil (calculation of capital value) ........................................................................................ 430

Kerneigenschaft (core attribute, core property) ..................................................................................... 99 -geschiift (core business) .................................................................................................................... 99 -kompetenz (core competence) ............................................................................................ 74,97,234


-prozess, siehe auch Schliisselprozess (core process) ........................................................ 99,235,261 Key-Account Management (key account management) ........................................................................ 77 Kollegium (board, commitee) ................................................................................................................ 54 Kommunikation (communication) ................................................................. ........................................ 85

-sanalyse (communication analysis) .......................................................................................... 87,382 -sbeziehung (relation of communications) ........................................................................................ 87 -smedium (media of communication) ................................................................................................ 85 -sstorung (communications delay, interruption of communications) ................................................ 86 -sweg (path of communication, communication path) ...................................................................... 86

Kompetenz (authority, competence) ...................................................................................... 92,209,268 -, formale (formal authority) .............................................................................................................. 92 -, informale (informal authority) ........................................................................................................ 95 -, organisationale (organizational authority, organizational competence) ................................. 97, 100 -art (type of authority) ....................................................................................................................... 92 -Management (authority management) .............................................................................................. 97

Konfiguration (configuration) ....................................................................................................... 51, 203 Konfiguration und Leistungsmotivation (configuration and achievement motivation) ....................... 117 Konnen (skill) ...................................................................................................................................... 215 Kontaktkette (string of contacts) ......................................................................................................... 494

-sphare (contact sphere) ............................................................................................... 2 9,31,246,494 Konzentrationsmass (concentration measure) ..................................................................................... 198 Koordination (coordination) .......................................................................................................... 84, 203

-sform (form of coordination) ............................................................................................................ 89 -szeitpunkt (coordinations timing, moment of coordination) ............................................................ 89

Kostentriiger-Stiickgemeinkosten (overhead costs per cost unit) ........................................................ 302 -treiber (cost driver) ......................................................................................................................... 302

Kraftmodell von Vroom (force model by Vroom) .............................................................................. 114 kritische Menge, siehe auch Grenzmenge (marginal quantity) ........................................................... 427

-r Beschliftigungsgrad (marginal degree of employment) .............................................................. .425 -r Erfolgsfaktor (critical success factor) .................................................................................... 32, 286 -r Erlos (marginal return) ................................................................................................................. 425

Kundenbindung (customer binding) .................................................................................................... 503 -nutzen (customer benefit) ................................................................................................................. 99 -wiinsche und -erwartungen (customer needs and expections) ......................................................... 99 -zufriedenheit (customer satisfaction) ............................................................................................. 493 -zufriedenheit, Messung von (measurement of customer satisfaction) ........................................... 495

L

Leistung (output) ........................................................................................................................... 26, 262 -sanalyse (output analysis) ....................................................................................................... 246, 261 -sart (type of output) .................................................................................................................. 26, 246 -saspekt (performance aspect) ................................................................................................... 28, 246 -saspekt, organisationsrelevanter (organizational aspect of output) .................................................. 31 -seinheit (output unit, unit of perfomance) ...................................................................................... 246 -sfaktor (performance factor) ........................................................................................................... 350 -sforderung (output requirement) .................................................................................................... 250 -sgrad (performance rate) ................................................................................................................ 350 -sgradbeurteilen (levelling, estimating the performance rate, evaluation of the performance rate) 350 -skatalog (catalogue of types of output, catalogue of output spectrum) .......................................... 247 -s-Mengeneinheit (output quantity unit, quantity unit) .................................................................... 459 -smerkmal (output characteristic, perfomance feature) ................................................... 248. 262, 335 -snetzwerk (output network) ............................................................................................................ 243 -sprofil (output profile) .................................................................................................................... 249 -sprozess-Ebene (hierarchical level of a performance process) ....................................................... 262 -sstandard (performance standard) ........................................................................................... 249, 520


Leitungsgremium (board) ...................................................................................................................... 66 -spanne (span of control, span of management) ...................................................... .......................... 58 -spanne, Soll- (planned span of control) ............................................................................................ 59 -stelle (management position) ............................................................................................................ 52 - bei Projekten (steering committee in projects) .............................................................................. 416

Lernkonzept bei der Anwendung von Organisationsmethoden (leaming concept when applying organizational methods) ................................................................................................................... 148

Liegezeit (idle time, time for temporary storagelbreak) ...................................................................... 300 Linienstruktur bei der Projekt-Konfiguration (line structure in project configuration) ....................... 406 Lorenzkurve (Lorenz curve, curve of the ABC classifikation) ............................................................ 198

M

Management-Holding-Organisation (management holding organization) ............................................ 73 Manager (manager) ................................................................................................................................ 52 Mangelmotiv (deficiency motive) ....................................................................................................... 110 Markteintrittsgeschwindigkeit (time to market) .................................................................................... 77

-segmentierung (market segmentation) ............................................................................................. 74 Matrix (matrix) ...................................................................................................................................... 69

-, Segment- (segment matrix) ............................................................................................................ 69 -, -Synergie (synergy matrix) ............................................................................................................. 69 -, zweigleisige (double-tracked matrix) ............................................................................................. 69 -formen (matrix types) ....................................................................................................................... 69 -Instanz (matrix authority) ................................................................................................................. 69 -Organisation (matrix organization) ...................................................... ............................................ 68 -Organisation, zweidimensionale (two-dimensional matrix organization) ........................................ 71 -Stelle (matrix position) ..................................................................................................................... 69 -struktur bei der Projekt-Konfiguaration (matrix structure in project configuration) ..................... .406

Mehrlinien-Prinzip (multiple-line system) ............................................................................................ 56 Meilenstein (milestone) ............................................................................................................. .......... 408

-Fortschritts-Review (advanced review to the milestone plan, review of milestone advancement) .................................................................................................................. 436 -plan (milestone plan) .............................................................................................................. 409, 413

Mengen (quantities) ............................................................................................................................. 389 -bezugsbasis (quantity related base) .................................................................................... ............ 459 -bezugsgro8e (quantity related size) ........................................................................................ 196, 302 -einheit (quantity unit) ..................................................................................................................... 196 -teilung (quantity splitting, quantitative division oflabour) .............................................................. 43

Merkmalsauspragung (characteristic value) ................................................................................ 248, 487 Mission (mission) ................................................................................................................................. 125 Mittel der Organisation (organizational measures) ............................................................................. 123 Modell (model) ............................................................................................................................ 123, 134 Modell zum Organisations-Management (model of organization management) ................................ 142 Monitoring, organisatorisches (organizational monitoring) ................................................................ 331 Motiv (motive) ..................................................................................................................................... 110 Motivationshypothese (motivation theory, motivation hypothesis) .................................................... 108 MlM-Verfahren (Methods-Time Measurment) .................................................................................. 369 Multimomentverfahren (activity sampling, ratio delay study) .................................................... 352,376

-, Anzahl Beobachtungen beim (number of observations in activity sampling! ratio delay studies) ................................................................................................................... 354, 359 -, Anzahl Rundgiinge beim (number of turns/tour intervalls in activity sampling! ratio delay studies) ........................................................................................................................... 360 -, Beobachtungszeitpunkte beim (observation moments in activity sampling! ratio delay studies) ........................................................................................................................... 360 -, Erkennungsmerkmal beim (identification characteristic in activity sampling! ratio delay studies) ........................................................................................................................... 358


-, Rundgangsplan beim (tour/turn plan in activity sampling/ratio delay studies) ............................ 361 -, Vorkommnis-Katalog beim (catalogue of occurances in activity sampling/ratio delay studies) .358

multinationale Institution (multinational organization) ......................................................................... 25

N

Nachkalkulation von Projekten (recalculation/re-assessment of projects) .......................................... 438 Netzwerk, interorganisatorisches (interorganizational network) ........................................................... 79

-, intraorganisatorisches (intraorganizational network) ..................................................................... 79 -Organisation (network organization) .................................................................................. 63, 79, 515

Arbeits-/Sachmittel (working equipment. ............................................................................................ 268 Nonprofit-Organisation (non-profit organization) ................................................................................. 25 Normalverteilung (normal distribution) ............................................................................................... 353 Nutzleistung (effective output) ............................................................................................................ 250 Nutzwertanalyse (benefit value analysis, utility analysis) ................................................................... 432

o Objekt bei der Aufgaben-Beschreibung (object in the task description) ............................................... 38

- Aufgaben-Zentralisation (object in the task centralization) ........................................................... .45 Objektivitlit (objectivity) ............................................................................................................. 105, 149 ODER-Riickkopplung (or-else feedback) ............................................................................................ 270

-Teilung (or-else splitting) ............................................................................................................... 269 -Zusammenfiihrung (or-else collection/combination) ..................................................................... 269

offiine-FMEA .............................................................................................................................. 313, 315 online-FMEA ............................................................................................................................... 313, 315 Operation (operation) ............................................................................................................................. 37 Organigramm (organizational chart/diagram) ......................................................................... 51, 62, 165

-e, Dokumentationsschichten bei (documentation layer in organization charts/organization diagrams/structure diagrams) ........................................................................................................... 168

Organisation, formale (formal organization) ......................................................................................... 21 -, informale (informal organization) .................................................................................................. 21 -, informale, Lernprozess-Kette in der (learning process string/chain in the informal organization) 21

Organisationsbegriff (term of organization) .............................................................................. 19, 20, 23 -einheit (organizational unit) ..................................................................................................... 37, 147 -einheiten, Abgrenzung von (defining organizational units) ........................................................... 454 -einheiten-Datensatz (organization units data record) ............................................................. 221, 264 -entwickiung (organization development) ...................................................................................... , 144 -Management (organization management) ................................................................ 23, 123, 142, 169 -Management, Anforderungen an Methoden des (requirements for organization management methods) ............................................................................................................................................ 33 -Management, Aufgaben des (tasks of organization management) ........................................... 31, 225 -Management, Zwecke des (purpose of the organization management) ........................................... 31 -maBnahme (organizational measure) .............................................................................. 131, 169,241 -methode, standardisierte (standardized organizational method) .................................................... 169 -methoden, Anforderungen an (requirements to organizational methods) ...................................... 123 -plan (organizational plan) ................................................................................................................. 51 -projekt (organizational project) ...................................................................................... 131, 169,401 -Revision (organization audit, organization revision) ..................................................................... 323 -struktur (organizational structure) .............................................................................................. 20, 35 -struktur, Dimensionen der (dimensions of organizational structure) ............................................... 36 -theorie (organization theory) ............................................................................................................ 24 -ziel (organizational goal/objective) ................................................................................................ 131

organisatorische Aktivitlit (organizational activity) .............................................................................. 32 - L(lsungsfelder (organizational solutions) ........................................................................................ 32

organisieren (to organize) ...................................................................................................................... 20 Output (output) .................................................................................................................................... 227


p

Personalbedarfsplanung (personnel requirements planning, staff planning) ............................... 446, 454 -, Planungshorizont bei der (planning horizon of the personnel requirements planning/staff planning) .......................................................................................................................................... 447

Personalbemessung (personnel dimensioning, personnel requirements survey) ................. 447, 454, 473 -, Kennzahlen-Verfahren zur (index method of personnel dimensioning) ...................................... 451 -, Schiitz-Verfahren zur (estimation methods of personnel dimensioning) ..................................... 449 -, Stellenplan-Verfahren zur (position plan method of personnel dimensioning) ............................ 451 -, Zeitreihen-Verfahren zur (time line method of personnel dimensioning) .................................... 450 -s-Verfahren, analytische (analytical methods of personnel dimensioning) ................................... .452 -s-Verfahren, summarische (summary proceedings of personnel dimensioning) ............................ 448

Personalbudget (personnel budget) ...................................................................................................... 416 -mehrbedarf (additional personnel requirement) ............................................................................. 453 -minderbedarf(reduced personnel requirement) ............................................................................. 453 -planung (personnel planning, human resource planning) ............................................................... 447 -zugangs-Abgangs-Rechnung (personnel entrance-retired-calculation, quantifying personnel movements) ................................................................................................ ..................................... 468

Personlichkeit (personality) ................................................................................................................. 109 PIMS-Programm (pIMS programm) ........................................................................................... 483, 513 Planungs- und Steuerungsleitlinien (planning and control guidelines) ............................................... 405 Platzkostenkalkiil (workplace cost accounting) ................................................................................... 428 Pluralinstanz (multiple authority, multidimensional authority) ............................................................. 54 Portfolio-Analyse (portfolio analysis) ................................................................................................... 74 Priiventionselemente (preventive elements) ........................................................................................ 528

-system beim Qualitiits-Management (preventive system in quality management) ........................ 526 Primiirstruktur, prozessuale (primary process structure) ..................................................................... 289 Produkt (product) ..................................................................................................................... 29,31,246

-haftungsgesetz (law of product liability) ........................................................................................ 485 Produktivitiit (productivity) ................................................................................................................ .423 Produktivitiits-Controlling (productivity controlling) ...................................................... ........... 473,475

-, Personaleinsatzabweichung beim (personnel variance in productivity controlling) ................... .473 -, Analyse der Planungsabweichungen beim (analysis of target-performance variances in productivity controlling) .................................................................................................................. 479 -, Mengenabweichung beim (personnel variance in productivity controlling) ............................... .473 -, Mengenabweichung beim (quantity variance in productivity controlling) .................................. 479 -, Personaleinsatzabweichung beim (personnel variance in productivity controlling) .................... 479

Produktivitiits-Management (productivity management) .................................................................... 443 - und Leistungsmotivation (productivity management and achievement motivation) .................... 120 -, Periodisierung beim (periodizing in productivity management) .................................................. 461 -, Planungsperiode beim (planning period in productivity management) ............................... .459, 460

Professionalisierung (professionalization) ............................................................................................. 97 Profit-Center-Konzept (profit center concept) ....................................................................................... 64 Prognose-Modell (forecast model) ...................................................................................................... 134 Projekt (project) ................................................................................................................................... 40 1

-abschlussbericht (final project report) ............................................................................................ 439 -antrag (project proposal) ................................................................................................................ 416 -budget (project budget) .......................................................................................................... 404,414 -Controlling (project controlling) .................................................................................... 402, 435, 436 -erfolgskontrolle (project success inspection, project evaluation) ................................................... 438 -genehmigung (project grant) .......................................................................................................... 419 -gruppe (project teatnlgroup) ............................................................................................................. 55 -kalkulation (project calculation) ..................................................................................................... 414 -leiter (project manager) .................................................................................................................. 407 -Management (project management) ............................................................................................... 401


-Management, zwei-Ebenen-Planungskonzept beim (two-level planning concept of project management) ................................................................................................................................... 403 -mitarbeiter (project member) .......................................................................................................... 408 -planung (project planning) ............................................................................................................. 402

Promotor (promotor) ..................................................................................................................... 231, 407 Prozess, siehe auch Geschliftsprozess (process) .............................................................. 29,31,229,261

-, Dokumentationsanforderungen an den (documentation reqirements of a process) ...................... 264 -, Dokumentenverkniipfungen im (combination of documents in a process) .................................. 273 -, Effizienzverbesserung beim (efficiency improvements of processes) ......................................... 328 -, Gestaltungsabsichten zum (design objects of a process) .............................................................. 232 -, Gestaltungsdimensionen beim (design dimensions of a process) ................................................ 232 -, Horizontal- und Vertikalbetrachtung beim (horizontal and vertical view of processes) .............. 328 -, idealer, Merkmale nach Davenport (characteristics/features of an ideal process by Davenport). 237 -, Visualisierungsanforderungen an den (visual requirements of a process) ................................... 264 -analysesystem (process analysis system) ....................................................................................... 258 -architektur (process architecture) ................................................................................................... 242 -baustein (process building block) ................................................................................................... 263 -begrenzungen (process boundaries) ............................................................................................... 268 -betreiber (process persuiter, process owner) .......................................................................... 231,241 -bezogene Organisationsstruktur (process bases organizational structure) ..................................... 169 -block-Ebene (level of a process building block) ............................................................................ 262 -dokumentation, Datentypen bei der (data types of process documentation) .................................. 264 -ebene (hierarchical process level) .................................................................................. 233, 261, 267 -effizienz (process efficiency) ......................................................................................................... 300 -entwicklung (process development) ............................................................................... 237, 241, 261 -ergebnis (process output, process result) ................................................................................ 249,267 -ftihrung (process management, process guidance) ......................................................................... 284 -FiihrungsgroBen (managerial coefficents of the process) ....................................................... 287,519 -gesta1tung (process design) ............................................................................................................ 232 -identifikation (process identification) ............................................................................................. 241 -identifizierende Daten (process identifying data) ................................................................... 264, 267 -kostenrechnung (process costing) .................................................................................................. 301 -Management (process management) .............................................................................................. 231 -Management, Entwicklung zum (development towards process management) ............................. 225 -Management, primare Absichten beim (primary aims/intentions of! for process management) ....................................................................................................... .227,232 -Management-Modell (process management model) ...................................................................... 239 -manager (process manager) ............................................................................................ 231, 241, 515 -Periodenkosten (process costs per period) ..................................................................................... 303 -p1anung (process planning) ............................................................................................................ 261 -planung im Sinne der EN ISO 9001 (process planning, in terms of EN ISO 9001) ...................... 533 -qualitlit (process quality) ................................................................................................................ 312 -schritt-Ebene (level of a process step) ............................................................................................ 263 -sicherung im Sinne der EN ISO 9001 (process assurance, in terms of EN ISO 9001) .................. 535 -strukturierende Daten (process structuring data) .................................................................... 264, 268 -Stiickkosten (process costs per unit) ............................................................................................... 302 -typologie (process typology) .................................................................................................. 234, 261 -vision (process vision) .................................................................................................................... 242 -voraussetzungen im Sinne der EN ISO 9001 (process prereguisites, in terms of EN ISO 9001) .. 529 -ziel (process objective) ................................................................................................................... 288

Q Qualitat (quality) .......................................................................................................... 485,486,489,498 Qualitlitsangebot (supply of quality) ............................................................................................ 489, 521

-einheit (quality entity/unit) ............................................................................................. 246, 486, 487


-forderung (quality requirement) ..................................................................................... 486,489, 520 -forderungen, Anspruchsklasse von (grade) .................................................................................... 489 -forderungen, Konformitiit von (conformity of quality requirements) ............... '" .......................... 491 -lenkung (quality control) ................................................................................................................ 500 -Management (quality management) ............................................................................................... 483 -Management-Handbuch (quality system manual) .......................................................................... 529 -Management-Modell (model of quality management) ................................................................... 500 -Managementsystem (quality management system) ................................................................ 484, 500 -merkmal (quality characteristic/feature ) ................................................................................. 486, 487 -nachfrage (demand for quality) ...................................................................................................... 521 -nachweis (quality demonstration record) ....................................................................................... 491 -planung (quality planning) ............................................................................................................. 500 -politik (quality policy) .................................................................................................................... 500 -priifung (quality inspection) ........................................................................................................... 490 -sicherung (quality assurance) .......................................................................................................... 500 -standard (quality standard) ............................................................................................................. 520 -standards, Entwicklung von (development of quality standards) ................................................... 522 -standards, Umsetzung von (realization of quality standards) ......................................................... 524 -verbesserung (quality improvement) .............................................................................................. 500

Quality Award (quality award) ............................................................................................................ 542 Quality Function Deployment ............................................................................................. 248, 250, 520

R

Rasterblatt zur Erhebung der Aufgabenstruktur (frame sheet to survey task structures) .................... 174 -, Ergiinzungsblatt zum (supplement to frame sheet for survey of task structures) ......................... 172

Reaktionen und Priiventionen im Sinne der EN ISO 9001 (reactions and preventions, in terms of EN ISO 9001) ........................................................................................................................................ 537

REFA-Normalleistung (REFA standard performance) ....................................................................... 350 Referat (section) ..................................................................................................................................... 54 Referenzfall (reference case) ............................................................................................................... 463

-modelle fUr Prozesse (reference models for processes) .................................................................. 236 Regelkreis-Modell (model of cybernetical control) ..................................................................... 137, 500 Reifegradmodell zur Prozessbeurteilung (maturity model for process evaluation) ............................. 340 Reiz-Reaktions-Beziehung (stimulus-reaction-relation) ..................................................................... 109 Reklamation (claim) ............................................................................................................................ 510 Reliabilitiit (reliability) ................................................................................................................ 105, 149 Rentabilitlitskalkiil (calculation of return on investment) .................................................................... 430 Reproduzierbarkeit (ability to reproduce) ............................................................................................ 149 Reservebedarf (personnel capacity requirement for absence time) ..................................................... 467

-bedarfsfaktor (factor of personnel capacity requirement for absence time) ................................... 467 -last (load of personnel requirements for absence time) .................................................................. 453 -lastfaktor (loadfactor of personnel capacity requirement for absence time) .................................. 453

Ressortabgrenzung (department boundary) ........................................................................................... 54 Ressourcen-Riickgriffs-Prinzip ( drawing-on-resources principle) ...................................................... 406 Risiko, Entscheidung bei (decision-making under risk) ...................................................................... 276

-kalkiil (criteria for risk appraisal/calculation) ................................................................................ 432 Rolling Forecast (rolling forecast) ....................................................................................................... 475 Riickmeldung (feed-back) ........................................................................................................... 116, 421 Riistzeit (set-up time, start-up time) ............................................................................................ 297, 341

s Schiitzen (estimate) .............................................................................................................................. 344 Schliisselleistung (key performance in terms of a competionability importend quality adding) ......... 250

-prozess, siehe auch Kernprozess (key process) .............................................................................. 235 Schnittstelle (point of interaction) ................................................................................... 44, 84, 173, 227


Schnittstellen-V erpflichtungen (obligations on point of interaction) .................................................. 209 Schrittmacherleistung (pace maker perfonnance, meaning real innovations) ..................................... 250 Selbstaufschreibung (self recording) ................................................................................................... 376

-, Aufschreibungsfonnen bei der (fonn of registration for self recording) ...................................... 379 -, Durchlaufzeit-Erhebung durch (survey of throughput-times by means of self recording) ........... 387 -, Erfassungszeitraum bei der (registration period for self recording) ............................................. 381 -, Erhebung von Einzelaufgaben durch (investigation of single tasks by self recordings) .............. 386 -, Probeaufschreibungen bei der (test registrations of self recording) ............................................. 381 -, Tagesablauferhebung durch (investigation of daily routines by means of self recording) ........... 378 -. Erfassungs-Fonnblatler bei der (registration sheets for self recording) ....................................... 380

Selbstorganisation (self organization) ................................................................................................... 22 Service (service) .......................................................................................................................... 492, 504

-Dimension (service dimension) ...................................................................................................... 505 -Eigenschaft (service attribute/feature) .................................................................................... 505,520 -Fairness (service fairness) .............................................................................................................. 507 -Kulanz (service accommodation) ................................................................................................... 507 -Strategie (service strategy) ............................................................................................................. 508 -Oberraschung (service surprise) ..................................................................................................... 507 -Zuverlassigkeit (service reliability) ................................................................................................ 505

Sicherheit, Entscheidung bei (decision under certainty) ...................................................................... 276 situative Bedingungen (situative contingencies) ................................................................................. 109 Sofortarbeit (immediate work) .............................................................................................................. 84 Sollzeit (allowed time, standard time, target time) ...................................................................... 338,370 Sparte (division) .................................................................................................................................... 66 Sparten-Organisation (divisional organization) ..................................................................................... 66 Speicherarbeit (storage work) ................................................................................................................ 84 Spezialisierung (spezialization) ............................................................................................................. 43 Stab (staff of supporting experts) .......................................................................................................... 52 Stab-Linien-Prinzip (staff-line principle) .............................................................................................. 56 Stelle (position, job ) ............................................................................................................... 51, 183, 203

-, Zweck der (intent of the position, purpose of job) ....................................................................... 208 Stellenart (kind of position, job type, type of position) ......................................................................... 52

-beschreibung (position description, job description) ...................................................................... 203 -beschreibung, Datenerhebung bei der (data collection for position description/job description) .. 213 -beschreibungen, Anpassung von (up-dating of position descriptions, adjustment of job descriptions) ..................................................................................................................................... 214 -beschreibungen, Bestandteile von (elements of position descriptions/job descriptions) ................ 207 -beschreibungen, Zwecke von (intents of job descriptions, purposes of job descriptions) .............. 204 -bezeichnung (position expression) ................................................................................................. 207 -bildung, Prinzipien der (principles of job design) ............................................................................ 57 -inhaber Gob holder, incumbent) ............................................................................................. 164, 207 -mehrheit Gob majority, bundle of positions) .................................................................................... 53 -monopol Gob monopoly) ................................................................................................................ 212 -struktur-Prinzip (principles of position structure) ............................................................................ 56 -typ (position type, job type) ................................................................................................... 208,212

Stellvertretung (substitution, substitute) .............................................................................................. 208 Strategie (strategy) ....................................................................................................................... 129,287 strategische Allianz (strategic alliance) ................................................................................................. 76

- Geschiiftseinheit (strategic business unit) ....................................................................................... 74 -s Geschiiftsfeld (strategic business field/unit) .................................................................................. 74

Strukturmengen (structural quantities) ................................................................................................ 389 Stunden-Verrechnungssatz (cost rate per hour) ................................................................................... 302 Supportprozess, siehe auch Unterstiitzungsprozess (supporting process) ........................................... 235 Synergieerwartungen (synergy expectations) ........................................................................................ 77 Synergien bei Organisationsprojekten (synergies in organizational projects) ..................................... 148 System-Audit (system audit) ............................................................................................................... 540


-Controlling im Sinne der EN ISO 9001 (system controlling, in terms of EN ISO 9001) .............. 539

T

Taktik (tactic) ...................................................................................................................................... 125 Task-Force-Prinzip (task force principle) ............................................................................................ 406 Tiitigkeit (activity) ................................................................................................................................. 38

-sspielraum (freedom of activities) .................................................................................................... 47 -szeit (activity time, working time) ................................................................................................. 341

Team (team) ........................................................................................................................................... 55 Teilaufgabe (partial task) ............................................................................................................... 40, 171 Tensor-Organisation (three-dimensional matrix organization) ............................................................. 72 Time Based Management .................................................................................................................... 300 TMU (time measurment unit) .............................................................................................................. 372 Toleranzzonenkonzept (tolerance principle) ............................................................................... 493, 507 Total Quality Management ............................................................................................................ 28,483 transnationale Institution (transnational institution) .............................................................................. 25 Transportzeit (transport time) .............................................................................................................. 300

u UAS-Zeitbausteine (UAS time standards) ........................................................................................... 371 Ubergangszeit, siehe auch Zwischenzeit (transition time, time for temporary transport, storage or

delay) ............................................................................................................................................... 300 Uberstellung (provision) ...................................................................................................................... 208 Umsetzungsstrategie (change over strategy) ....................................................................................... 129 Umweltstabilitiit (enviromnental stability) ............................................................................................ 35 UND-Teilung (as-well-as splitting) ..................................................................................................... 269

-Zusammenfiihrung (as-well-as collection/combination) ................................................................ 269 Unerheblichkeits-Regel (rule of unimportance in decision tables) ...................................................... 278 Ungewissheit, Entscheidung bei (decision under uncertainty) ............................................................ 276 Universelle Analysier-System (UAS) (universal analysing system) ................................................... 371 Unteraufgabe (sub task, meaning the lowest task at the end of a task branch) .............................. 40, 171 Untemehmensethik (corporate culture, business culture) ...................................................................... 22

-kultur (culture of company) .............................................................................................................. 22 Untemehmung (company) ..................................................................................................................... 25 Unterstellung (subordination) .............................................................................................................. 208 UnterstUtzungsprozess, siehe auch Supportprozess (supporting process) ........................................... 235

v Valenzmodell von Vroom (valence model by Vroom) ........................................................................ 113 Validitiit (validity) ....................................................................................................................... 106, 149 Verantwortung (responsibility) ........................................................................................ 92,94,209,268 Verfahrensanweisung (quality assurance procedure) .......................................................................... 529 Verkniipfungs-Datensatz (linking data record) ............................................................................ 223,262 vemetztes Denken, Methodik des (method of complex thinking) ....................................................... 139 Verrichtung bei der Aufgaben-Beschreibung (execution in the task description) ................................. 38

- Aufgaben-Zentralisation (execution in the task centralization) ..................................................... .45 Verteillast (delay load) ................................................................................................................ 452, 457

-zeit (delay time) ...................................................................................................................... 295, 341 Vertrauensbereich, absoluter (absolute confidence interval) ....................................................... 353, 366

-, erwiinschter (desired confidence interval) .................................................................................... 354 -, relativer (relative confidence interval) ................................................................................. 354, 366

V erwaltungsleistung (administrative performance) ................................................................. 27, 31, 246 V erwertbarkeits-Niitzlichkeits-Tabelle (exploitation-utility-table) ..................................................... 250 Vision (vision) ..................................................................................................................................... 124


Voraussetzungen fUr die Organisation (requirements for an organization) ......................................... 123 Vorkommnisart (occurance) ................................................................................................................ 336

-kategorie (type of occurances) ....................................................................................................... 336

w Wachstumsmotiv (growth motive) ...................................................................................................... 110 Wahrnehmung (perception) ................................................................................................................. 109 warenwirtschaftliche Leistung (commodity, without any services) .............................................. 27, 246 Wartemodelle, Zustandskennzahlen einkanaliger (state indexes in single server queueing systems). 325

-risiko (waiting risk) ........................................................................................................................ 316 -schlange (queue, waiting line) ................................................................................................ 316, 317 -schlange, Einheiten in der (units in the queue) ............................................................................... 315

W artesystem (queueing system) .......................................................................................................... 317 -, Ausgang beim (exit of queueing system) ..................................................................................... 317 -, Eingang beim (entry of queueing system) .................................................................................... 317 -, Schalter beim (service mechanismenlswitch in the queueing system) ................................. 315, 317

Wartezeit (waiting time) .............................................................................................................. 300,341 Werkvertrag (contract of work) ........................................................................................................... 420 Wert (value) .................................................................................................................................. 125, 304

-kette (value chain) .......................................................................................................................... 304 -Ieistung (value performance) ............................................................................................................ 27

Wertschopfung (value added) .............................................................................................................. 304 -, organisatorische (organizational value added) ............................................................................. 305 -sbegriff, betriebswirtschaftlicher (value added in business terms) ................................................. 305 -sbeitrag (value adding contribution) ....................................................................................... 238, 305 -skette (value added chain) ................................................................................................................ 74

Wettbewerbsvorteile (competitive advantage) .................................................................................... 304 Wirkungsnetz (cause-effect network) .......................................................................................... 139,243

-, Einflussanalyse beim (flow analysis in the cause-effect network) ............................................... 140 -, Netzelemente im (network elements in the cause-effect network) ............................................... 140 -, Riickkoppelungen im (feedback in the cause-effect network) ..................................................... 140 -, Wirkungsaufnahme und -ausbreitung im (effect assumption and effect extension in the cause-effect network) ................................................................................................................................. 140

Wirtschaftlichkeitskalkiil (calculation of profitability, profitability criteria) ...................................... 424 Wissensebene (level of know how) ..................................................................................................... 101

-Management (knowledge management) ................................................................................... 97, 100 Workflow-Managementsystem (workflow management system) ....................................................... 284

z Zeitje Einheit (time per unit) .............................................................................................................. 341 Zeitart (time category) ........................................................................................... .............................. 340

-daten (time data) ............................................................................................................................. 336 Zeiten-Synthese (time synthesis, meaning collecting of time data for all time categories to determine a

standard time) .................................................................................................................................. 340 -, Kostentriigerbezug bei der (cost unit relation in time synthesis) .................................................. 340 -, Periodenbezug bei der (period relation in time synthesis) ................................................... 340, 342

Zeitklassenreihe (time rating scale) ..................................................................................................... 346 -schiitzen (estimation of time rating scales) ............................................................................. 346,439

Zeiten-Mengen-Geriist (time-quantity-frame) ..................................................................... 452,458,476 Zeitmessung (timing, time measuring) ................................................................................................ 348

-schiitzung (time estimation) ............................................................................................................ 342 Zentralbereich (central division, central department) ............................................................................ 66 zentraler Grenzwertsatz (central limiting value theorem in statistics) ................................................. 342 Zentralisation (centralization) ........................................................................................................... .... 44 Zertifizierung (certification) ................................................................................................................ 540


Ziel, fremdgesetztes (externally detenninated goal commitment) ...................................................... 115 _, operationales (operational goal) ................................................................................................... 404 -, strategisches (strategic goal) ........................................................................................ 100, 125, 287 - bindung von Personen (personal/individual goal commitment) .................................................... 116 -e, multiple und Fehlhandlungen (multiple objectives and erroneus actions) ................................. 116 -formulierung (goal definition) ........................................................................................................ 126

Zirkel (circle) ......................................................................................................................................... 55 Zustand im informationstechnischen Sinne (fit) .................................................................................. 147 Zwischenzeit, siehe auch Ubergangszeit (transition time, time for tempormY transport, storage or

delay) ............................................................................................................................................... 300

Die Autoren

Die Autoren

Dr. Rainer Bokranz, Dipl.-Kfm., Studium der Betriebswirtschaftslehre an der Technischen Universitat Darmstadt und der Universitat Mannheim. Promotion an der Universitat Frankfurt (Prof. Dr. H. Kreikebaum). Langjahrige Tatigkeit in der Wirtschaft. Wissenschaftlicher Referent am REFA-Institut Darmstadt, Mitglied der Geschiiftsfuhrung der Deutschen MTMVereinigung. Heute Professor an der Fachhochschule Wiesbaden, Internationales Wirtschaftsingenieurwesen und wissenschaftlicher Beirat der W AB Gesellschaft fUr Wirtschaftsberatung zur Arbeits- und Betriebsorganisation mbH.

Lars Kasten, Dipl.-Kfm., Studium der Betriebswirtschaftslehre an der Universitiit Hamburg. Tiitigkeit als Verbandspriifer im genossenschaftlichen Bankensektor, Beratung genossenschaftlicher Institute. Leiter zahlreicher GroBprojekte zur Organisation und Datenverarbeitung im genossenschaftlichen Verbund. Heute Geschiiftsfiihrungsbeauftragter der GenossenschaftsRechenzentrale Norddeutschland GmbH.

569

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