Update for Catskill Regional Medical Center employees, physicians and volunteers

July/August 2015

Communication Devices Help Enhance Patient Care Catskill Regional has introduced the Vocera Voice and Communication System at the Harris Campus to increase workflow while continuing to provide quality patient care. The Vocera Badge is a lightweight, wearable voice-controlled device that enables instant two-way, or group, conversations using intuitive and simple commands. The Vocera Badge is widely used by clinicians who want and need the convenience and expedience of being able to communicate hands-free in an effort to enhance the delivery of patient care. This communication system makes it easy to connect with employees responsible for our patients’ experience. Using Vocera, employees can speak the name of the person they are trying to reach for easy and immediate two-way communication, providing our staff the ability to locate a shared piece of equipment, request patient care assistance, request status updates, etc., while reducing the number of

overhead pages that can disrupt our patient’s ability to rest and recover and increasing workflow. Hospital workers assigned and logged onto the Vocera System can also be located quickly in the instance of an emergency, potentially saving lives. “Communication is instantaneously increased between clinicians which can encompass admissions staff, clinical charge nurses, anesthesiologists, lab and radiology techs, endoscopy techs, surgeons, Post-Anesthesia Care Unit nurses, and phlebotomists,” said Chief Executive Officer and Chief Medical Officer, Dr. Gerard Galarneau. “This new wireless communication is crucial not only for patient care, but also for efficiency of hospital operations.”

STAFF MATTERS

Catskill Regional is changing the face of healthcare within our community. We are halfway through the year and as we keep patient-centered care as our number one priority, we must remain committed to what benefits our patients the most. With this in mind, I’d like to highlight a few examples of commitment. Our Caregiver Awards Program is well underway and I’m happy to report that in the first and second quarters, we have honored several employees for their commitment to quality service. This program helps us recognize the exceptional care provided by our co-workers in clinical care, support services and outpatient services. These employees illustrate our potential when we remain focused on patients and the responsibility of providing exceptional care and service.

Kudos also go out to Tracy Pilgrim and our Environmental Service team for winning the Crothall Quarter 4 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Challenge. The team improved its scores by nearly 20 percent when measured on cleanliness and customer service. Thanks to all who volunteered and supported the golf tournament. The net tally is still in progress, however, we hosted over 100 golfers and all the proceeds from this annual event will go toward future renovations to our Hospital. The golf tournament is currently our largest fundraiser that directly benefits our Hospital. I am honored to have worked alongside the great staff and volunteers who worked so tirelessly to plan this extraordinary event. Additionally, our very first Capital Campaign continues with funds being raised solely to support our renovations. Our next endeavor is exterior improvement on the main entrance of our Harris Campus building. Please enjoy the rest of the summer and remain focused on doing excellent work when you’re here. Providing exceptional care goes hand-in-hand with making a big difference in the lives of our patients and their families. Thank you all for your commitment to providing exceptional healthcare services to our community. Sincerely,

Dr. Gerard Galarneau, CEO & CMO

Dr. Gerard Galarneau CEO & CMO

A Message From Our Leader

UPDATE

Lauren S. Roman, M.D. has joined Catskill Regional Medical Group as a Board-certified family medicine physician servicing both the Callicoon and Livingston Manor medical offices. Dr. Roman earned her medical degree from the University at Buffalo. She completed both her internship and residency at the Carl R. Darnall Army Medical Center in Fort Hood, TX. She is the recipient of an Army Achievement Medal, an Army Commendation Medal a Meritorious Service Medal and a Superior Civilian Service Award recognizing her military service, which includes serving in the Medical Corps at Imam Ali Air Base in Tallil, Iraq and the U.S. Army Medical Department Activity in Fort Drum, NY.

Prior to joining the Medical Group, Dr. Roman was Medical Director of River Hospital and a staff family physician at River Family Health Center in Alexandria Bay, NY.

Dr. Roman is also a member of the American Academy of Family Physicians and the American Association of Physician Leadership. She is author or co-author of multiple abstract publications. To make an appointment with Dr. Roman, please contact her at 887-5693 or lroman@crmcny.org.

Carmen Kunze-Rubert has been appointed as Manager of Revenue Cycle Operations. Carmen has over 13 years of experience in Patient Financial Services and Patience Access Management, and is a certified expert and trainer in EPIC’s Resolute Hospital Billing (HB) application. Prior to her recent promotion, Carmen held positions at Catskill Regional as registrar, Manager of Patient Financial Services and Interim Manager.

Carmen holds a Bachelor’s degree from Walden University, where she is currently pursuing a Master’s degree. Carmen can be reached at x2628 or ckunze@ormc.org.

Werner Escobar has been appointed as Director of Nursing for the Skilled Nursing Unit. Prior to joining Catskill Regional, Werner worked at the Hudson Valley Hospital, where he held positions as both a floor nurse and nurse manager. His experience includes clinical care, working in the progressive care and geriatric departments, and also in staff development. Werner began his career in nursing as a corpsman in the United States Navy, where he served for four years.

Werner is a graduate of Great Lakes Illinois: Hospital Corpsman School; Camp Lejeune, NC, where he received a field medicine certificate and the Naval School of Health Science, where he studied to become a Medical Laboratory Technician. In 2003, he became a Licensed Practical Nurse. In 2007, he became a Registered Nurse. He is currently attending Delhi University to further his education. Werner can be reached at x2025 or wescobar@crmcny.org.

Welcome Dr. Lauren Roman

Follow us on Facebook for more Catskill Regional Medical Group updates and news at: www.facebook.com/CatskillRegionalMedicalGroup

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Leading The Way

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Scenes From The Annual Golf Classic The 37th Annual Catskill Regional Medical Center Golf Classic was held at Villa Roma Resort and Golf Course on July 15. A big thank you to all staff and volunteers who helped make it successful. The event was supported by nearly 100 sponsors and donors and the net proceeds are being tallied. Funds raised this year will be used toward the remodeling and refurbishing of the Hospital. Here are some highlights of the event. To see more photos, visit www.crmcny.org/PhotoGallery.

Masquerade Holiday Party!!

Date: Saturday, October 24

Place: The Sullivan Rock Hill, NY

Time: 6:00 pm

Cost: Employees: $10, Guests: $40 *employee deposit refundable after 10/26

Attire: Masquerade Apparel (optional)

Tickets must be picked up and paid for in advance (in Administration) no later than Friday, October 2nd.

Save The Date

Welcome Home Lt. Col. Sam Berger!!Family Nurse Practitioner, Sam Berger (Grover M. Hermann Hospital ED and Catskill Regional Medical Group) recently served in Afghanistan as a part of Operation Enduring Freedom - where he used his emergency medical skills to help others. He received a warm welcome upon his return to the United States in July. We welcomed Sam back in August to Catskill Regional Medical Group’s Livingston Manor office where he will resume seeing patients.

Annual Education Reminder The Organization Development & Learning Department has kicked off annual education for the Greater Hudson Valley Health System in coming months. Annual education must be completed by December 31, 2015. For more information, contact Manager of Organizational Development and Learning, Naomi Lippin, at 333-0228 or nlippin@ormc.org.

Diabetes Awareness Walk

Date: Saturday, September 26

Place: Ted Stroebel Recreation Center Monticello, NY

Time: 9:00 am

If you would like to participate, please email Dominique Mohansingh at dmohansingh@ormc.org.

Recently, we were on-site at Grover Hermann Hospital, taking photos of staff and facilities to build our image database for upcoming initiatives!

Want to see if you’ve been photographed lately? Visit the Catskill Regional Family Photo Album to find out:

www.crmcny.org/PhotoGallery

Are You Photo Fabulous?

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