social media class 1
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Class 1:Intro to social media and inbound marketing
Frank DaysDecember 2009
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Agenda
• Overview• Social media and inbound marketing• Novell social media • Channels• Content • Connection
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Classes
Class 1: Intro to Social Media MarketingClass 2: Social Media – The Big ThreeClass 3: Best of the RestClass 4: Tips, Tricks and Tools
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Social Media Framework
Content Connections Campaigns
Goals What are the program goals?
What are the right channels?
How do we make it real?
Presence
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Introduction
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What is Web 2.0?
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“Web 2.0 is a set of principles and practices that tie together a veritable solar system of sites that demonstrate some or all of those principles, at a varying distance from that core.”
- Tim O'Reilly,O'Reilly Media
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It is Behavioral
World 1.0
Publishing Perfection Company in control Rights reserved Cost per impression Expert knowledge
Web 2.0
ParticipationGood enoughUser control Rights to share Cost per action Wisdom of crowds
**More at http://oreilly.com/web2/archive/what-is-web-20.html#mememap
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What is social media?
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Web 2.0 Ideas + Online Applications
• People become content producers • Accessible publishing techniques • Info disseminated through interaction• Broadcast (one to many) to social (many to many) model• Web-based technologies
Source: Wikipedia
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Social Media Components
1 2 3Media • Electronic• Verbal
Social interface • Community • Viral• Syndication
Concept • Art• Information• Meme
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What is inbound marketing?
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Consumer overload
• Consumers inundated• Tuning out• Marketing less effective
There is a new model
• Create attractive content• Optimized for search• Shared through social media
We should do more pulling and less pushing.People choose to consume, share and engage.
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Outbound vs. Inbound marketing
Outbound Inbound
Print Ads
Television Ads
Cold Calling
Trade Shows
E-mail Blasts
Blogs, Ebooks, White Papers
Viral YouTube Videos
Search Engine Opt
Webinars
Feed, RSS
Credit: blog.hubspot.com
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What can Social Media do for You?
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Not a silver bullet but...
It can help you• Get closer to customers• Tell your story• Generate more leads
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but man can’t live by inbound marketing alone...
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GoalsConnections Campaigns
Presence
Content
Goals
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Social media offer new engagement models for Novell’s prospects, customers, partners and investors
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Social Media Framework
Content Connections Campaigns
Goals What are the program goals?
What are the right channels?
How do we make it real?
Presence
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PresenceContent Connections Campaigns
Goals
Presence
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Thousands of social media channels
VisualsIT Sites VisualsLink Builders
Blogs/Microblogs Tools Monitoring
Visuals Video Sites Core Networks
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Tier Two Sites
Novell Presence - Beta
Novell forums
Cool Solutions
Tier One Sites
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Social Networks
General purpose– Connecting– Sharing– Communicating
Why you should care?– LinkedIn: >40M users– Facebook: >330M users
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Blogs and Forums
• Blogs are still relevant• People have stories• Everyone is a publisher
Cool SolutionsNovell forumsNovell Blogs
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Video and Podcasts
Tell your story– Many ways– In many formats– To many people
Also facilitate sharing
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Photos and Slideware
Share:– Presentations– Pictures– Graphics
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Other Social Media
Social Bookmarking – Digg, Delicious, Reddit,
Stumbleupon
Aggregators– Friendfeed, Netvibes
Vertical– Toolbox.com
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ContentConnections Campaigns
Goals
Presence
Content
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Content is still king!
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Group Exercise
What is the difference?• Style• Tone• Length
vs
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Social media ready content
General characteristics– Shorter– Less formal– Imperfect– Easily sharable– Seen it before– Easy to reformat– Catchy title
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Content Syndication
Author once, publish many
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RSS Feeds
• Really simple syndication
• Standard Web format
• Easily connect and update things
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ConnectionsCampaigns
Goals
Presence
Content Connections
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What is an online Community?
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An online community is...
• Connect over computer network• May/may not know offline• Common interests• Share• Discuss
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Why do we need friends?
It is a social medium
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Question: How do you engage?
Friend to few or many?Personal vs. professional?Lurking or oversharing?
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Simple ways to join the conversation
• Search Technorati• Setup Google alerts• Read blogs• Follow people on Twitter• Join LinkedIn groups
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Commenting etiquette
• Add value• Be considerate• Understand norms• Be real• Don’t be a “commentard”
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Homework
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• Read Class 2 articles in Delicious account• Post a comment on one blog• Add one post on Novell Twitter, Facebook or
LinkedIn page/group
Bonus: Retweet or “like” someone's post