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SerialSwitch Network - Cloud

Installation Manual (Version 1.6)

SerialSwitch Network - CloudInstallation Manual (Version 1.6)

2015-06-22, Version 1.6, of 33

Contents

1 Document history 3

2 Overview of the components 4

3 SerialSwitchPortal 53.1 Access rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53.2 User groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63.3 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4 SerialClient 74.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

5 SerialSwitch 115.1 Serial interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115.2 GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

6 Virtual COM ports 136.1 Installing com0com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

7 SerialTunnel 167.1 Create SerialTunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167.2 Delete SerialTunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

8 Hardware 218.1 SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218.2 GPRS-Terminal MC88i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218.3 Identifying the GPRS terminals: IMEI Number . . . . . . . . . . . . . . . . . . . . . . . . . 218.4 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

8.4.1 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228.4.2 Antenna connector, FME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238.4.3 RS232 interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238.4.4 Inserting the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8.5 UMTS-Terminal EHS6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258.6 Identifying the UMTS terminal: IMEI Number . . . . . . . . . . . . . . . . . . . . . . . . . 25

8.6.1 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258.6.2 Antenna connector, SMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268.6.3 RS232 interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

8.7 Inserting the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278.8 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

9 Faultfinding 299.1 SerialClient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299.2 SerialSwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309.3 SerialTunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

10 Notes 3110.1 Mobile data volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3110.2 Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3110.3 Safety notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

11 Returning faulty devices 32

Appendix 33

Copyright by INSIDE M2M GmbH · http://www.inside-m2m.de


2015-06-22, Version 1.6, of 33

1 Document history

Version Date Changes1.0 2014-06-011.1 2014-06-17 Added comments from DTAG of 2014-06-121.2 2014-07-07 Added new portal screenshots and adapted the text1.3 2014-10-27 Added new portal screenshots and adapted the text1.4 2014-11-17 Added new portal screenshots and adapted the text1.5 2015-02-19 Amendments in chapter 4 and 9.11.6 2015-06-22 addition of UMTS terminal and conditions for SIM cards



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2 Overview of the components

The SerialSwitch Cloud software and the associated SerialSwitch terminal device allow you to set up aserial tunnel through a wireless GPRS data service between a user device in the field and a customerapplication software running on a PC.

The SerialSwitch Cloud solution consists of the following components:

SerialSwitch GPRS terminal device with embedded SerialSwitch gateway software. It forms one end ofthe serial data tunnel and is connected via RS232 with a user device in the field.

SerialClient Client software on a PC which forms the other end of the serial data tunnel. It communicateswith the customer application software via TCP or RS232.

SerialTunnel The data connection between the SerialClient and the SerialSwitch.

SerialSwitchCloud Cloud service which can be configured through a web portal.

SerialSwitchPortal The SerialSwitch web portal is used to configure SerialClients and SerialSwitches andmonitor their status. You can also set up new SerialTunnels for your own PC or another PC(provided, the SerialClient-Software is installed on) .

Figure 1: Concept ’SerialSwitch Network - Cloud’

The SerialClient software must be installed on a Windows computer with an Internet connection. Itruns as a Windows service in the background and connects to the SerialSwitchCloud automatically. EachSerialSwitch terminal contains pre-configured SerialSwitch gateway software and automatically makes apermanent connection to the SerialSwitch cloud when you switch it on. The SerialSwitch portal is thenused to set up a serial data tunnel from the SerialSwitch terminal to a SerialClient running on a PC. It isalso used to configure the RS232 interface between the SerialSwitch terminal and the user device in the field.

Section 4: ’SerialClient’ of this document describes the installation and usage of the SerialClient. Section5: ’SerialSwitch’ describes the configuration of the SerialSwitch terminal and section 8: ’Hardware’ de-scribes the hardware.



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3 SerialSwitchPortal

You can access the ’SerialSwitchPortal’ using your browser at the Internet address www.SerialSwitch.de. You must then log in to the ’SerialSwitchPortal’ using your username and password. You aregiven both of these when you first order the package.

After logging in for the first time, please change the password to a new one of your choice. To dothis, click the ’My account’ at the top right and click ’Change password’ in the new window whichappears. Enter the new password, click ’Save’ and click ’Home’ at the top left to get back to the homescreen.

3.1 Access rights

Each user is assigned to one of the following user groups which determine the access rights which the userhas when using the web portal.

Administrator The Administrator can create new users and user groups and manage existing users andgroups. In addition he or she can assign users to one of the groups. This is described in moredetail in the following section. The Administrator can also use all of the other functions of theSerialSwitchPortal such as creating SerialTunnels between SerialClients and SerialSwitches.

User Users can use all of the functions of the SerialSwitchPortal (such as creating a SerialTunnel to aclient on the user’s PC or to a client on another user’s PC). However the functions can only beapplied to the SerialClients and SerialSwitches which are visible in the assigned user group and inunderlying user groups (if any).


www.SerialSwitch.de

www.SerialSwitch.de


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3.2 User groups

When you order the product, we will create for you a user with customer administrator rights. You canuse this user to create new user groups according to the required hierarchy. To manage user groups, clickthe ’Administration’ tab and choose ’User groups’.

Figure 2: Administration

The ’Administration’ tab it is only visible to users in the user group ’Administrator’.

Figure 3 shows an example of user groups arranged in a hierarchy to match the hierarchy of depart-ments in a company.

The hierarchy of the user groups can have up to 3 levels. The ’+’ button in the right-hand columnis missing at the lowest level (here: Junior development). This shows that you cannot create an addi-tional group at a fourth level. User groups in the SerialSwitch portal are intended to prevent the accessof individual users to SerialClients and SerialSwitches which belong to other departments in your company.

Each SerialClient and each SerialSwitch is assigned to the user group to which the user belongs. Forexample, if a SerialClient is assigned to a user in the group ’Software development’, it is also visible toother users of this group and to users of the overlying usergroups. On the other hand, if you are assignedto the user group ’Marketing’, you can also see SerialClients and SerialSwitches from the underlying user-groups.

You can always see objects in the lower levels. The customer administrator is at the highest level (here:Sample company), and thus he or she can see all of the SerialClients and SerialSwitches in the company.



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Figure 3: User groups

3.3 Online help

The ’SerialSwitchPortal’ also has Online help.

Click the ’? Help’ at the top of the screen to show the online help panel and to hide it again.

The help function is context sensitive, it describes the content and the options for the page which you arecurrently viewing (see figure below).

if the help function is visible, you can also click a button to download the manual you are now read-ing as a PDF file (Serial Switch Network - Cloud):

4 SerialClient

The SerialClient software is compatible with the following Windows versions:

• Windows XP

• Windows Vista, 32 and 64 bit

• Windows 7 und 8, 32 and 64 bit.



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Figure 4: ’Home’ page with Online help panel visible

The SerialClient software connects automatically to the SerialSwitchCloud after installation and can thenbe configured with the web portal.

This section describes how to install the SerialClient on your computer.

The application uses TCP-port 10327. Therefore the port 10327 should be open.

4.1 Installation

First you must download the installer for the SerialClient from www.SerialSwitch.de. To do this, logonto the ’SerialSwitchPortal’ and click ’Home’ at the top left of the screen.

Then click the ’Downloads’ button on the ’Home’ page and click ’Download SerialSwitch Client

software’ in the new window (see figure below).


www.SerialSwitch.de


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Figure 5: ’Home’ page: Download-Button

Run the installer. You must first choose where to install the SerialClient software

Then click ’Install’.

Now enter your user name and password. This is the same user name and password which you used tolog in to the ’SerialSwitchPortal’.

Now enter a name for the SerialClient. Later, this name will be visible in the SerialClients list in the’SerialSwitchPortal’.

Now enter a name for the SerialClient. Later, this name will be visible in the SerialClients list in the’SerialSwitchPortal’. Please note that the password is ’case sensitive’, which means a difference ismade between small and capital letters.



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Figure 6: Download Button for the SerialSwitch client

The installer will now check your login data and complete the installation. Check for correct installationby looking for the SerialClient you just created in the web portal.

You should see ’online’ alongside the name of your client in the SerialClients list. If you see ’offline’

instead (see Figure 9), have a look in section 9 ’Faultfinding’ for a possible solution.



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Figure 7: Choosing where to install the SerialClient

Figure 8: Entering your user name and password in the SerialClient installer

5 SerialSwitch

The SerialSwitch is the GPRS terminal device which is connected to the user device in the field througha serial interface (RS-232). It already contains the embedded SerialSwitch gateway software and connectsautomatically to the SerialSwitchCloud as soon as power is applied.

When you order the SerialSwitch hardware, you are automatically assigned to be the owner of the’SerialSwitch’. You should see an overview of all of your ’SerialSwitches’ in the ’SerialSwitchPortal’.Just like the SerialClients, you can see the online status and lots of other useful information.

This section mainly describes the management and usage of the SerialClient. For more information aboutthe GPRS terminal and the hardware please see section 8: ’Hardware’.

5.1 Serial interface

The GPRS terminals have a serial interface. You must configure the interface to allow communicationwith your user device. You need to know the baud rate of your user device and configure the same baudrate on your SerialSwitch. You do this when you set up a SerialTunnel (see section 7: ’SerialTunnel’).

The SerialSwitch stores the settings for the serial interface and the settings are still the same after yourestart the device. Accordingly you only need to configure the interface parameters once. If it shouldbe necessary nonetheless to configure a different baud rate, delete the associated SerialTunnel in the



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Figure 9: Entering the name of the SerialClient

’SerialSwitchPortal’ and create a new tunnel with the new settings.

5.2 GPRS

The SerialSwitch is connected to the SerialSwitchCloud via GPRS and thus it is important to ensure thatthe antenna is correctly connected. It is also important that the mobile data signal is strong enough toallow the SerialSwitch to connect to the GPRS network. As soon as the SerialSwitch connects to thenetwork, you can view status information on the GPRS terminal in the ’SerialSwitchPortal’. Amongother things, you can check the strength of the received mobile data signal. To do this, navigate to thedetail view of the SerialSwitch in the web portal by clicking on the IMEI and have a look at the diagramwith the title GPRS-RSSI.

Figure 10: Graphical view of the signal strength of the SerialSwitch



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6 Virtual COM ports

The SerialClient can communicate with your application software in various ways, for example throughCOM ports. So-called virtual COM ports allow the application software to communicate with the Se-rialClient internally via software instead of using an RS232 cable. The program com0com (null-modememulator) creates interconnected pairs of virtual COM ports which can be used to connect the two piecesof software. The installation of com0com is only necessary if the customer application is installed on thesame PC as the SerialClient and you want to communicate using COM ports.

The following diagram illustrates thea connection between the SerialClient and your application soft-ware using virtual COM ports.

Personal Computer

SerialClient

User-Application COM26

COM27

com0com

Figure 11: Virtual COM ports with com0com

You must install the null-modem emulator com0com on the same computer where theSerialClient is installed.

6.1 Installing com0com

To install the null-modem emulators com0com, click the ’Downloads’ button on the ’Home’ page and click’Download com0com software’ in the new window (see figure below). Choose the appropriate versionfor your Windows operating system (Windows 7, 32-bit / 64-bit or Windows XP).

Then run the installation program setup.exe. When you are prompted to accept the driver test certificate,click

”Yes“ to confirm that you want to continue with the installation. When you are prompted for a valid

driver, just click Next (Search for driver automatically).



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Figure 12: Download com0com software

After installation, com0com starts its configuration window automatically and initially creates the COMport pair CNCA1 and CNCB1 by default. Please rename the ports to COMx und COMz, where X andY are digits (COM26 and COM 27 in the example below, see Figure 6) and click Apply. The assignmentof the virtual COM ports is done later when you create a SerialTunnel. In this example, COM26 will beassigned to the customer application and the SerialClient will be assigned to COM27.

Please refer to the manual of the customer application for information on how to configure the serialinterface to use. If the customer application requires a particular COM port (e.g. COM4), you can con-figure this port as one of the two ports in com0com.

Figure 13: com0com Configuration



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Note: The two checkboxes ’enable buffer overrun’ should always be checked.

To check whether the COM ports have been correctly created, open the Windows device manager with:

Start >Control Panel >System >Device Manager.

A new device group for the com0com serial port emulator should be visible (see figure below).

Figure 14: Virtual COM ports in the Windows Device Manager



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7 SerialTunnel

A SerialTunnel is a data channel between two network endpoints, the SerialClient and the GPRS terminal(SerialSwitch). You can only configure one SerialTunnel at a time. However, you can configure severaltunnels on each client PC by choosing different TCP or COM ports to connect several SerialSwitchterminals to one client PC.

7.1 Create SerialTunnel

When you create a SerialTunnel, both the SerialClient and the SerialSwitch which you want to connectmust be online. You can check the online status in the ’SerialSwitchPortal’. In the portal, you canrecognise the SerialClient by the name which you assigned during installation and you can recognise theSerialSwitch with the unique IMEI which is printed on the label of the GPRS terminal.Navigate to the ’SerialSwitchPortal’ and click on ’Create SerialTunnel’.

Figure 15: Creating a new SerialTunnel

This starts a wizard which guides you through creating the tunnel. First choose a SerialSwitch which isonline. Then click ’Next’. You then need to choose a SerialClient which is online and click ’Next’.



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Figure 16: Choosing a SerialSwitch

Figure 17: Choosing a SerialClient



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Now configure the two network endpoints to your needs.

Figure 18: Configuration of the two endpoints

• The following parameters must be configured for the SerialSwitch:

Baudrate Configure the SerialSwitch to the same baud rate as the field device to which it is con-nected.

Framing Choose the settings for data bits, stop bits and parity. These settings must also match thesettings of the field device.



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• The following parameters must be configured for the SerialClient:

TCP If you choose TCP, the SerialClient will open a listener on the port which you specify (pleasenote that port numbers below 1024 are reserved internally).

Serial If you choose serial, you must choose the same settings for baud rate and framing as on theSerialSwitch. In addition, you can choose any one of the available COM ports. If the customerapplication runs on the same computer as the SerialClient, you do not need a physical serialport and you can connect them together using a virtual COM port pair by installing the null-modem emulator software com0com. For more information see chapter 6: ’Virtual COM ports’.

Figure 19: Confirmation that the SerialTunnel is correctly configured

The SerialTunnel has now been configured correctly. The SerialCloud will transfer all data bi-directionallybetween the two endpoints SerialClient and GPRS terminal.



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7.2 Delete SerialTunnel

If you no longer need the SerialTunnel, for example because you want to connect the SerialSwitch to adifferent SerialClient, you only need to delete it. To do this, click the SerialTunnel tab to get the detailview of the tunnels. Select the SerialTunnel which you want to delete and click ’-’ (see figure below).

Figure 20: Deleting a SerialTunnels

Only delete the SerialTunnel if you are sure you do not need it any more. It is easy to createit again but as soon as you delete the tunnel the communication between the SerialClientand the SerialSwitch will be interrupted.



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8 Hardware

This section describes important information on the hardware which you need to operate the SerialSwitchsoftware.

Additional technical information on the hardware is contained in the documents listed in the appendix.

8.1 SIM Card

For operating a SerielClient a SIM card of a mobile network provider, activated for data transfer, is re-quired, which must be acquired separately.

If you acquire a SIM for operating with SerialSwitch Cloud, please note the following points:

• The GPRS terminal must be fitted with a mini SIM card (1.8 Volt or 3 Volt) which is compatiblewith the GSM 11.12 guidelines.

• You can use any SIM card tariff that allows you to get access to the mobile internet via GPRS/EDGEnetworks.

• It is not necessary to use tariffs with a fixed public IP address! (These are usually substantiallymore expensive than usual Data- and M2M rates)

All necessary settings for the operation with SIM cards are already integrated in the software of the prod-uct, so that for the user a very easy use is given.

To carry this out, use best a mobile phone. After the Pin was deactivated by means of a mobile phonethe SIM can be used in the terminal.

8.2 GPRS-Terminal MC88i

8.3 Identifying the GPRS terminals: IMEI Number

Each GPRS terminals has a unique 15 digit serial number, the IMEI. IMEI is an abbreviation for Inter-national Mobile Station Equipment Identity. The IMEI is shown on the device label, see Figure 26.

The IMEI is shown in the ’SerialSwitchPortal’ in the list of SerialSwitches and uniquely identifies yourGPRS terminal.



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Figure 21: Device label with IMEI

8.4 Interfaces

8.4.1 Power supply

At a supply voltage of +12V the current rating of the power supply should be at least 1.25A. The typicalcurrent consumption of the GPRS terminal is 200-400mA with an active GPRS connection.

However, poor reception conditions can lead to short-term current peaks if the terminal tries to com-pensate for this by increasing transmission power.

Pin Designation In/Out Description Parameter1 Plus In Positive supply voltage +8-30VDC2 Reserved, do not use3 Reserved, do not use4 Reserved, do not use5 Reserved, do not use6 Minus In GND 0VDC

Figure 22: RJ12 socket for the power supply



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8.4.2 Antenna connector, FME

The GPRS terminal is provided with a 50 Ω male FME connector for attaching the external antenna. Youcan only use a 50 Ω GSM antenna with a female FME connector.

Figure 23: Antenna connector FME

8.4.3 RS232 interface

The RS232 interface is used to connect the terminal to the field device. The GPRS terminal (Modem) isthe DCE (Data Carrier Equipment) and the field device to which it is attached is the DTE (Data TerminalEquipment). The names of the pins in the table below are those of the DTE, and thus ’Receive Data’ isan output.

• If possible, always use a short RS 232 cable (max. 1.8 m).

• The input voltage must not exceed. ± 25 V.

• Avoid short-circuits!

• Secure the connector to the socket using the locking screws on the connector.

Figure 24: RS232 interface showing pin numbers

Pin Designation In/Out Description1 DCD Out Data Carrier Detect2 RxD Out Receive Data3 TxDt In Transmit Data4 DTR I n Data Terminal Ready5 GND Signal ground6 DSR Out Data Set Ready7 RTS In Request to Send8 CTS Out Clear to Send9 RI Out Ring Indicator



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8.4.4 Inserting the SIM Card

The SIM card must be inserted as follows in the holder of the drawer at the rear of the device:

• Make sure that the terminal has been disconnected from the power supply!

Changing the SIM card with the power supply switched on can damage the SIM card and/or theterminal.

• Press the small button next to the SIM card tray as shown in the figure. This causes the tray toslide out slightly

• Slide out the tray and insert the SIM card.

Make sure the SIM card is inserted the right way round!: One of the corners of the tray is chamfered,and thus the SIM card will only fit correctly one way round.

• Carefully slide the tray back into the terminal. Do not use excessive force and make sure that thetray does not get stuck or tilted!

Figure 25: SIM card holder



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8.5 UMTS-Terminal EHS6

8.6 Identifying the UMTS terminal: IMEI Number

Each UMTS terminal has a unique 15 digit serial number, the IMEI. IMEI is an abbreviation for Interna-tional Mobile Station Equipment Identity. The IMEI is shown on the device label, see Figure 26.

The IMEI is shown in the ’SerialSwitchPortal’ in the list of SerialSwitches and uniquely identifies yourSerialSwitch terminal.

Figure 26: Device Label with IMEI

8.6.1 Power supply

At a supply voltage of +12V the current rating of the power supply should be at least 2.0A. The typicalcurrent consumption of terminal is 200-400mA with an active UMTS connection.

However, poor reception conditions can lead to short-term current peaks if the terminal tries to com-pensate for this by increasing transmission power.

Pin Sesignation In/Out Description Parameter1 Plus In Positive supply voltage +8-30VDC2 Plus In Positive supply voltage +8-30VDC3 Signal for Modulreset In U > 8V for t > 10ms RESET4 Ignition In U > 8V fur t > 200ms switches on5 Minus In GND 0VDC6 Minus In GND 0VDC



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Figure 27: Supply Voltage RJ12 Socket

Figure 28: Supply Voltage RJ12 Socket

8.6.2 Antenna connector, SMA

The UMTS terminal is provided with an SMA connector (50 Ω female) for attaching the external antenna.You can only use UMTS antenna with an SMA socket (50 Ω, male).

Figure 29: Antenna Connector SMA (4)

8.6.3 RS232 interface

The RS232 interface is used to connect the terminal to the field device. The UMTS terminal (modem) isa DCE (Data Carrier Equipment) and the field device, to which it is attached, is the DTE (Data TerminalEquipment). The names of the pins in the table below are those of the DTE, and thus ’Receive Data’ isan output.

• If possible, always use a short RS 232 cable (max. 1.8 m).

• The input voltage must not exceed. ± 25 V.

• Avoid short-circuits!



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• Secure the connector to the socket using the locking screws on the connector.

Figure 30: Pin Belegung der RS232 Schnittstelle

Pin Designatiuon In/Out Description1 DCD Out Data Carrier Detect2 RxD Out Receive Data3 TxDt In Transmit Data4 DTR In Data Terminal Ready5 GND Signal ground6 DSR Out Data Set Ready7 RTS In Request to Send8 CTS Out Clear to Send9 RI Out Ring Indicator

8.7 Inserting the SIM Card

The SIM card will be inserted laterally into the terminal (contacts upwards and the bevelled corner first)until it snaps into place:

• Make sure that the terminal has been disconnected from the power supply!

• Changing the SIM card with the power supply switched on can damage the SIM card and/or theterminal.

Figure 31: SIM Card installation



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8.8 LEDs

For the the indication of the operation mode the terminal has two LEDs.

• The green LED shines, as soon as the device is supplied with voltage.

• The yellow LED indicates via different flashing patterns the status of the mobile connection:

– The LED blinks constantly with a frequence of 1Hz (duty cycle: 50%): the device builds up aconnection to the mobile radio network.

– The LED flashes with a frequence of 1Hz: the connection to the mobile radio network was builtup successfully.

Figure 32: Position of the LEDs



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9 Faultfinding

9.1 SerialClient

I installed the SerialClient but it is not visible in the list in the ’SerialSwitchPortal’.if the installation completed without errors, this means that the installer identified you correctly with theusername and password you specified and was able to configure the SerialClient.

If you have being given user data for several uses, maybe you chose the wrong user name when youinstalled the SerialClient? You should normally receive an error message if the installation has actuallyfailed. Please refer to the other error descriptions below.

My SerialClient is shown in the portal as offline. How can I check if the SerialClient iscurrently running?The SerialClient is installed as a Windows service. This means that it runs in the background and withoutany windows. Microsoft Windows starts the SerialClient service automatically when you boot your PC.To check whether the SerialClient service is currently running under Windows 7, click the Start button(button with the Windows logo at the bottom left of the screen). Then type ’Services’ in the text fieldand click the ’Services’ button (see figure).

Figure 33: Searching for installed services



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A new window opens showing all installed services. Look for ’SerialSwitch Client’ and check the status.A double click at the service entry opens a new window with further details. If necessary restart the service.

Figure 34: View of installed services

The SerialSwitch client can not connect to the SerialSwitchCloudThe application uses TCP-port 10327. Please check, if the port 10327 is blocked by your network devices(e.g. firewall).

9.2 SerialSwitch

This chapter does not have any text.

This chapter will be extended later if necessary according to customer feedback.

9.3 SerialTunnel

This chapter does not have any text.

This chapter will be extended later if necessary according to customer feedback.



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10 Notes

10.1 Mobile data volume

The monthly amount of mobile data which is included in your tariff depends on the product package whichyou ordered. For more information on the options see the specifications flyer of the ’SerialSwitch’ product.

10.2 Modifications

The right is reserved to make changes to the hardware and software for the purpose of improving theproduct without prior announcement.

Pictures and illustrations may not exactly match the product you have received.

The manufacturer accepts no liability for any errors which may be contained in this document

10.3 Safety notes

This product may only be installed and put into operation by qualified personnel who have received suf-ficient and appropriate training for this product.

This product must not be used in dangerous environments, e.g. in environments with explosive mate-rials or inflammable vapours or in sensitive areas such as e.g. aeroplanes or hospitals.

Users must be aware that there may be time delays in mobile data transfer through the GSM networkand must take account of this in their technical applications.



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11 Returning faulty devices

In case of faulty hardware please adhere to the following procedure.

• Step 1

Inform the service contact of the problem and include the following information:

– Customer name & number

– Product name

– IMEI number (see section 8.6)

– Description of the error

– Reason for returning the hardware

• Step 2

– You will receive a transaction number and the address to return the product

– Write the transaction number on a note which you include with the hardware

– Send the hardware to the specified address

Please quote the transaction number on all future correspondence.



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Appendix

Hardware description:

- Document: EGS5 AT Command Set- Document: MC 88(i)T User Guide

These documents are available in the SerialSwitch web portal in the download section.


serialswitch network - cloud - inside m2m · pdf file6.1 installing com0com ... serialswitch...

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