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NATA Safety 1st eToolkit – Issue 49 – February 17, 2009

NATA Safety 1st eToolkitNATA Safety 1st eToolkit

The NATA Safety 1st Management System (SMS) for Ground Operations is underway and many of the tools discussed in this and other eToolkits will be provided to SMS and PLST participants.

Welcome to the 49th issue of the NATA Safety 1st eToolkit, our monthly online safety newsletter, supporting the NATA Safety 1st Management System (SMS) for Ground Operations.

This monthly newsletter highlights known and emerging trends, environmental and geographical matters, as well as advances in operational efficiency and safety. Flight and ground safety have been enhanced and many accidents prevented because of shared experiences.

Ground Service Equipment – Maintenance and Operation By: Joe Brown, MAS, ATP, CFI, CFII, MEI www.thesalusnetwork.com mailto:[email protected] To some degree, all of us in the aviation community interact daily with ground service equipment (GSE) during most pre- and post-flight activities. But have you ever thought about the amount of continual maintenance and operational planning, including personnel training that goes into that equipment? For most of us the answer is probably not much. After all, our primary mission is to have the aircraft properly positioned (towing and parking), adequately fueled and serviced, baggage and cargo securely loaded, and passengers safely handled. Beyond that, we typically do not pay too much attention to the underpinnings of what goes into the maintenance and operation of GSE. Normally, our interest only peaks when something happens (incident or accident) or something out of the ordinary is observed (tug driver pretending he’s a NASCAR driver). Only then do we begin to pay attention to the specific nature of GSE maintenance and operations. In this article, we take a closer look at what constitutes a practical, safe manner in which GSE should be maintained and operated. Additionally, we will take a closer look at what is coming down the road regarding the new Air Charter Safety Foundation (ACSF) audit standard expectations concerning GSE.

Our discussion begins by looking at general maintenance guidelines designed to provide properly

functioning GSE that is ready for operation on the flight line. Specifically, we will look at maintenance guidelines for GSE doors and panels, hot parts (temperature, not stolen), service and lubrication of parts, pre-work shift inspections, checklists for non-motorized GSE, checklists for motorized GSE, and finally replenishment of fluid levels and lubrication schedules. GSE Maintenance Each ground handler, FBO, private corporation, etc. is responsible for maintaining all GSE in good working order. Ideally, GSE should continually be maintained to original manufacture specifications. To assist in the accomplishment of continued quality maintenance, operators should keep a master inventory of all GSE. For each piece of GSE on the master inventory, the required number of operating hours, including time intervals for scheduled maintenance and overhaul of all units and their components should be obtained and adhered to from the equipment vendor or manufacturer.

Issue 49 February 17, 2009

In This Issue: ► Ground Service Equipment – Maintenance & Ops……………..1 ► Regulatory, Legislative and Other Updates……………………..6 ► New Air Regulations Impact GSE……………........................... 6 ► Aviation Environmental Talking Points…………………………..8 ► Reader Corner - Lavatory Servicing………………………….....9 ► PLST Online – What’s New?.....................................................9 ► Lessons Learned – PPE……………………………………….....9 ► NATF Scholarship Success Story Part III……………………...10 ► NEW LSST Inspires Attendees………………………………….11 ► Continuing Education……………………………………………..12 ► Aviation Industry Expo Registration ……………………………13 ► PLST Order Form…………………………………………………14 ► NATA SMS for Ground Operations……………………………..16


NATA Safety 1st eToolkitNATA Safety 1st eToolkitEquipment components and systems requiring routine and frequent inspections and maintenance should be readily accessible. In other words, equipment should be staged or located in a manner that allows for easy access. Whenever possible, major assemblies and components should be easily disconnected and removed from the equipment. The vendor should specify any assemblies including all components requiring special procedures or tools required to perform routine and non-routine maintenance and overhaul. Doors and Panels GSE that incorporates doors and panels should have a means of securing them in the open or closed position. Whatever the device used to retain the door(s) or panel(s) in the open or closed position should be capable of withstanding jet blast or ambient winds. Personnel should use caution when working on GSE with open doors and panels so that they do not create a personal injury hazard. Hot Parts Many injuries occur when personnel come in contact with hot or moving GSE components. As such, all GSE parts subject to high operating temperatures and all sprockets, gears, belts, and other moving parts, especially if operating, should be properly guarded to protect maintenance personnel that may inadvertently come in contact with them. Service and Lubrication of Parts Similar to your automobile, all GSE units and parts requiring service and lubrication should be serviced and lubricated when needed as well as when recommended by the manufacturer. Pre-Work Shift Inspections Routine inspection of all GSE is critically important especially prior to use. The idea here is similar to that of a pre-flight inspection of an aircraft. Each GSE unit should be inspected at least once per shift in an effort to determine maintenance status as well as proper working condition. All items needing correction should be noted, and supervisors or other appropriate personnel should be informed so that they can schedule the repairs in accordance with company policy and procedure. Checklists for Non-Motorized GSE In order to more effectively standardize pre-work shift inspections one good operating practice to consider is the use of a checklist also similar to those used in an aircraft. In this case, checklists can be created for both non-motorized and motorized GSE. Non-motorized GSE maintenance checklists should include at least the following:

• Ease of operation of the equipment • Placards and instructions properly installed and easy to read • Condition of tires and wheels • Cracks in panels and framework • Broken welds or missing fasteners • Condition of hitches • Condition of hoses, bumpers, fittings and step treads • Any obvious physical damage


NATA Safety 1st eToolkitNATA Safety 1st eToolkit Checklists for Motorized GSE Pre-work shift checklists for motorized GSE should include all the items for non-motorized cited above as well as the following:

• Condition of grounds and power cables • Condition of guards and guardrails • Operation of lights, horns, mirrors, and alarm, if so equipped • Operation of foot and parking brakes • Pedal travel on brakes and clutch • Engine, instrument, and windshield wiper tests • Operational damage • All fluid levels • Appropriate fire protection and extinguishing equipment • Properly charged and testing of two-way radios

NOTE: Operators are encouraged to include additional equipment specific items as deemed necessary.

WARNING: GSE that fails any of the above should be removed and appropriately tagged as OUT-OF- SERVICE until repairs can be made.

Fluid Levels and Lubrication Schedules Also similar to your automobile, all fluid levels and lubrication schedules on GSE should be maintained as specified by the manufacturer. Additionally, a good operating practice is to include in the appropriate checklist above, all fluid levels and lubrication schedules as well as any other specific checks or service called for by the equipment manufacturer’s manual. The proper, continued maintenance of all GSE is imperative for the safe operation and interaction with aircraft and personnel. Far too many incidents and accidents occur each year to both equipment and personnel as a result of poor or improper maintenance. The benefits to proper, continued maintenance of GSE far outweighs the potential negative consequences such as, increased costs, negative publicity, lost revenue and many others. Next, we delve into GSE operation. Our discussion will focus on GSE storage, aircraft servicing, last minute operations, right-of-way rules, parking – at aircraft, operating condition, out-of-service tags, safety belts, and license plate(s), special permits, and insurance certificates. GSE Operation Storage Both motorized and non-motorized GSE should be parked in designated areas on the FBO tarmac or at the terminals between flights, as appropriate. The parking brakes should be SET and the gear selector placed in the NEUTRAL or PARK position, unless otherwise specified by company policy. Chocking of GSE wheels is highly recommended. Aircraft Servicing When servicing an aircraft, GSE should be maneuvered to pre-assigned positions around (at) the aircraft. Some FBO’s and aircraft operators have an established “safety zone” strategically located around the aircraft that is designed to prevent damage or injury to personnel. At a minimum, safety zones are typically located away from engine intakes or in


NATA Safety 1st eToolkitNATA Safety 1st eToolkitfront of and near propeller arcs. Whether safety zones have been established or not it is highly recommended that the desired GSE positions be specified on individual units and illustrated on printed position guides.

NOTE: A printed positioning guide should be provided for each category of aircraft the GSE is to service.

WARNING: When GSE must be either towed or pushed (towing is desirable), it should only be accomplished by qualified (trained) personnel.

Last Minute Operations Risk inevitably increases when we are under pressure operationally. Because we are focused on the task at hand, many of us don’t think about the actual or potential incidents, accidents, and injuries that occur each year as a direct result of rushing involved in last minute operations. Therefore, procedures for the boarding of last-minute cargo and passengers should be clearly established by the FBO and the operator. These procedures should be established as an exception rather than a routine part of operations. Flight crews and ground personnel should coordinate with one another so each is adequately advised when last-minute boarding is to take place.

CAUTION: Any operation, but specifically last minute operations, should be under the full direction of only one person in order to avoid confusion.

Right-Of-Way Rules Question: Who has the right-of-way during ground operations?

Answer: Aircraft and pedestrians, but not necessarily in that order. Our primary objective during ground operations should be to ensure that all pedestrians and aircraft are protected from harm. Ground equipment should never move across the path of boarding or disembarking passengers or taxiing aircraft. Additionally, adequate separation distance should be maintained when crossing behind taxiing aircraft to avoid jet blast. A good rule of thumb is to maintain a distance of at least (emphasis added) two aircraft lengths.

WARNING: Operation of equipment UNDER any part of the aircraft should be clearly defined for the type of aircraft and GSE. No equipment should be permitted to contact an aircraft unless the unit is specifically required to do so in order to perform its function.

Parking – At Aircraft Although most ground damage occurs while towing aircraft, damage could happen during the process of parking GSE at the aircraft. For example, an aircraft might be properly parked but then sustains damage when a fuel truck, tug, golf cart, baggage cart or GSE inadvertently rolls into it. Therefore, as soon as a vehicle is positioned at the aircraft, the gear selector should be placed in the NEUTRAL or PARK position, the parking brake SET, the wheel(s) chocked, with the engine turned off (if not required for the function of the unit). Operating Condition As always, ground equipment should be maintained in good repair. Units in need of repair should be reported immediately by the user to their supervisor or appropriate personnel and tagged as “out-of-service” (more on out-of-service tags in the


NATA Safety 1st eToolkitNATA Safety 1st eToolkitparagraph below). The unit should then be sent to the appropriate workshop or maintenance location for repair as soon as possible. Out-Of-Service Tags Have you ever tried to operate GSE only to discover that it had been removed from service for maintenance reasons? It is always a good operating practice to use a clearly identifiable OUT-OF-SERVICE TAG when GSE is deemed in need of repair. The OUT-OF-SERVICE TAG should be installed or attached by the person who discovered and reported the maintenance discrepancy in order to eliminate any potential confusion. At a minimum, OUT-OF-SERVICE TAGS should list the following information:

• Type and number of the unit • Time removed from service • Reason for removal from service • Signature of the person removing the unit from service

The OUT-OF-SERVICE tag should remain on the vehicle until it is officially returned to service by qualified maintenance personnel. The OUT-OF-SERVICE-TAG should be affixed in a location where an operator (read: anyone) will notice it in order to prevent inadvertent use of a unit in need of repair. Safety Belts Normally, only GSE licensed for highway usage will be equipped with safety belts. However, it is recommended that proper safety belts meeting appropriate national or international standards be supplied for all GSE. Additional riders should not be allowed on any equipment where appropriate seating is not provided. In units that come equipped from a vehicle manufacturer with safety belts, it can normally be assumed that the belts are correctly installed. Reinstallation of belts should not be done without explicit authorization of the GSE manufacturer, authorized maintenance provider or authorized engineering provider. License Plate(s) / Special Permits / Insurance Certificates Vehicles operated away from the airport must have a valid highway license plate(s) and/or special permits. Such GSE should carry a company incident report form and a copy of its insurance certificates. The New ACSF Standard Section 6 of the newly released Air Charter Safety Foundation (ACSF) safety standard covers aircraft ground handling and servicing. (ACSF Industry Audit Standard Operator Documents may be found online: http://www.acsf.aero/audit/) The intent of this section is to raise the level of safety during ground operations by reviewing a ground operator’s organization and management, manuals and related documentation, applicable training programs, contract ground handling, auditing and quality assurance. Section 6 also focuses on specific ground operator’s programs including parking of aircraft, towing and taxiing of aircraft, fueling and servicing, baggage loading and others. Implementation of this new safety standard will undoubtedly place increased scrutiny on facets of ground operations typically not reviewed during routine audits and inspections. Currently, as we all are aware, there is no regulated ground safety standard in existence. As such, the ACSF safety standard will serve as an opportunity for ground operators to gauge their conformity, in effect providing a snapshot of areas in need of improvement.


NATA Safety 1st eToolkitNATA Safety 1st eToolkit Conclusion Our discussion by no means is intended to serve as a comprehensive blueprint to maintain and operate GSE. Rather, it is intended to serve as a practical operational guide to raise the level of safety during ground operations by illustrating the need for properly maintained GSE along with sound operating principles. As with any aspect of business, there is a cost involved. However, properly maintained and operated GSE should pay off in dividends. Remember, safety is good for business! While our discussion did not touch on training, effective training for ground personnel is of the utmost importance as in all aspects of our operations. As such, comprehensive initial and recurrent training must be established. NATA’s Professional Line Service Training (PLST) has been updated and put online and is the best way to train and recurrently train your line service specialists. (Additional information may be found online http://www.nata.aero/plst/.) Article References:

• Safety Handbook: Aviation Ground Operation. (2000). The National Safety Council 5th Edition. • Advisory Circular 120-92 Introduction to Safety Management Systems for Air Operators • Advisory Circular 150/5200-37 Introduction to Safety Management Systems (SMS) for Airport Operators • Advisory Circular 150/5210-20 Ground Vehicle Operations on Airports • Transport Canada SMS Implementation Guide • Air Charter Safety Foundation (ACSF) Standards Manual, Section 6 Aircraft Ground Handling & Servicing

REGULATORY, LEGISLATIVE AND OTHER UPDATES ACTION NEEDED! New Air Regulations for Ground Support Equipment The California Environmental Protection Agency has issued new air regulations, via the California Air Resources Board (CARB), for ground support equipment (GSE) at airports. The new rule has placed an unexpected burden on the ground handling community in California, and the rule’s promulgation is equally concerning to NATA members in other states who may face similar regulations in the future. BACKGROUND CARB was established to work with the public, the business sector and local governments to find solutions to California’s air pollution problems. Specifically, CARB is responsible for maintaining healthy air quality, conducting research into the causes of and solutions to air pollution, and systematically attacking the serious problems caused by motor vehicles, which are the major causes of air pollution in the state. CARB has taken measures to reduce emissions from automobiles and trucks in the state and recently announced a stricter focus on off-road vehicles and equipment which includes GSE at airports. This group, referred to as Off-Road Large Spark-Ignition (LSI) Equipment, is intended for gasoline and liquefied petroleum gas (LPG) fueled vehicles and equipment. Diesel-fueled vehicles are also regulated, but under a separate rule. The off-road engines covered under this rule only include engines that are greater than 25 horsepower, but this will likely include almost all GSE. For more information and how to act, please click on http://www.nata.aero/News.aspx?newsid=80&sectionid=0.


NATA Safety 1st eToolkitNATA Safety 1st eToolkit Aviation and the Environment - NATA Talking Points

Worldwide concern over climate change and the U.S. Environmental Protection Agency’s (EPA) recent reduction of ozone standards have increased attention on the issue of air quality.

The aviation industry has been successful in adopting an environmental agenda that supports a sustainable aviation

environment. This agenda includes testing alternative fuels to be used in aircraft, developing carbon offsets, and encouraging “green airports.”

Aviation Emissions and Fuel Efficiency:

Aviation accounts for only 3% of greenhouse gas (GHG) emissions worldwide, based on data from the Intergovernmental Panel on Climate Change.

The U.S. aviation industry has reduced GHG emissions by 13% since 2000. General aviation and U.S. airlines are doing a better job of transporting passengers on less fuel due to fuel-saving measures, such as harmonizing schedules, increasing load factors, switching to more fuel efficient aircraft and engines.

Aircraft fuel efficiency based on the amount of fuel consumption per passenger mile improved by 23% from 2000 to

2006, according to the U.S. Department of Transportation. During that same period, automobile fuel efficiency increased by 2%.

Aviation gasoline and jet fuel account for 12% of total petroleum product consumption, according to data from the Department of Energy.

Alternative Fuels and Aircraft Improvements:

Alternative fuel programs exist within aviation. Virgin Fuels, Boeing, and GE Aviation have joined forces to develop an alternative fuel that includes a biofuel blend composed of babassu oil and a mixture of jet fuel and coconut oil.

The University of North Dakota received a $5 million grant to develop a cold weather sustainable biofuel to be used by

the military.

New aviation technology is producing cleaner and more efficient aircraft. Advances in aerodynamics offer more efficient wings designs with less drag. Cirrus and Columbia models are examples of more efficient general aviation aircraft. New composite materials are making aircraft lighter in weight, resulting in increased fuel efficiency.

Aircraft entering today's fleets are 70% more fuel-efficient than they were 40 years ago.

Infrastructure Improvements:

Approximately 73 million tons of carbon emissions are wasted worldwide every year due to infrastructure inefficiencies.

Airports and airlines are pressing governments and local authorities to provide more environmentally friendly ground access to airports – like trains or metros.

Airports and airlines are committed to using more environmentally efficient ground service equipment and vehicles.

Federal and State Programs:

Federal programs are contributing to improvements in GHG emissions. The Federal Aviation Administration introduced Reduced Vertical Separation Minimum, an International Civil Aviation Organization approved concept that reduces the aircraft separation standard at certain high altitudes, allowing aircraft to fly more optimum profiles safely, gain fuel savings and increase airspace capacity, saving about 3 million tons of CO2 annually.


NATA Safety 1st eToolkitNATA Safety 1st eToolkit

Many municipal governments in cities such as Seattle, San Francisco and Denver require a climate action plan, while state environmental regulatory agencies are requesting GHG inventory documentation as part of a state National Environmental Policy Act.

Aviation and the Economy:

Aviation's global economic impact is estimated to be $3.5 trillion, or 8% of world Gross Domestic Product.

The aviation industry generates a total of 32 million jobs globally. Noise Pollution:

Aircraft entering today's fleets are 20 decibels quieter than comparable aircraft 40 years ago.

A further 50% reduction in noise during take-off and landing is expected by 2020. READER CORNER

Q. When performing Lavatory Service on visiting aircraft, are Line Service Techs required (by law) to have a hepatitis vaccination?

A. We are including links to standard interpretations from OSHA that address your question concerning the requirement for hepatitis B vaccinations for employees who pump out lavatories. According to the letters of interpretation, OSHA does not consider raw sewage to meet the definition of "other potentially infectious material". One could extrapolate this to determine that employees who pump out lavatories do not have "occupational exposure" to blood or other potentially infectious materials. As such, none of the exposure control plan requirements, including hepatitis B vaccines, would apply. This assumes of course that there is no other exposure to blood or other potentially infectious materials. Other activities that might be considered as occupational exposure would include: - Handling trash bags that might contain hypodermic needles - Providing first aid to injured fellow employees - Cleaning up spilled blood Each employer is required to assess the workplace to determine if there are any jobs which meet the definition of occupational exposure. If any employee is deemed to have occupational exposure then an "exposure control plan" must be developed and implemented. One more thought on employees who pump out the lavatories. Even though the bloodborne pathogens regulation would not apply, employees could still be exposed to other infectious diseases and would be required to wear the appropriate personal protective equipment. 07/30/2007 - Application of OSHA's Bloodborne Pathogens Standard, 29 CFR 1910.1030, to employees in wastewater treatment plants: http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=INTERPRETATIONS&p_id=25898 08/07/2007 - Determining the presence of blood in mixture that comprises raw sewage: http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=INTERPRETATIONS&p_id=25907


NATA Safety 1st eToolkitNATA Safety 1st eToolkitPLST ONLINE TRAINING – WHAT’S NEW? It’s only happened once, but NATA’s PLST Online training web site went down several weeks ago. We want to share our direct link with you if this ever happens again. Please access our training page at www.natatraining.com. GOOD NEWS FOR ALL…THIS EMAIL RECENTLY SENT TO ALL TRAINERS We want to share good news with you! Thanks to your comments and suggestions we’ve made some changes. We’ve gotten a lot of feedback concerning training modules and their availability for review once the online exam has been taken and passed. We took your comments to our review board, and they determined a change should be made. You now have access to review you’re online training modules even after completion of exams. The PLST has been changed accordingly and students may access the online training for the full six months of their PLST curriculum. Please note, once the online exam is passed, it will no longer be available. We will depend on you to communicate this new change to all your students. Please also go to the Training Resources and download the latest version of the Trainer’s Guide that reflects this change. Thank you for your participation and as always, please keep in touch. We look forward to working with you throughout the year. NATA Safety 1st INCIDENT ROUNDUP

A Short SD3-60 aircraft was struck by a fuel truck on the right rear corner of the elevator during refueling. No injuries were reported A McDonnell Douglas DC 9 aircraft was being towed when the tug slide into the aircraft’s nose cone. No injuries were reported and the aircraft was towed back to the gate. LESSONS LEARNED – SAFETY APPAREL PREVENTS SERIOUS INJURY Nine months after a horrible workplace accident burned 70% of his body, Jeff Culp is still getting skin grafts. But safety gear prevented even more serious damage. In February, Culp was working at a corn processing plant in Columbus, NE. He was installing a pipe above heated containers of corn syrup. Suddenly, a container cover blew open, spewing 260-degree corn syrup on him. The force threw him against a rail on the catwalk he was standing on. It was hard for him to move, as if a heavy

weight was holding him down. He had to climb down a ladder to get off the catwalk — something that was very difficult given what had just happened. Culp suffered burns on 70% of his body. In the hospital, he was bandaged from head to toe. Modern medicine saved him. Doctors said, had this incident happened just 20 years ago, he probably would have died. 20 skin grafts later… Culp has had 20 skin grafts since the accident, including ones to his face. In his case, doctors used pig skin because it contains growth factors that hasten the body’s healing. As his skin underneath the grafts heals, it rejuvenates and pushes the grafts away, revealing new, healthy skin. The grafts on Culp’s face hide the pain and damage from the accident. “There’s not a day that goes by I don’t think about it,” he said, “especially getting in the shower and cleaning up.” It may be a year before Culp can enjoy certain activities again like biking and hunting.


NATA Safety 1st eToolkitNATA Safety 1st eToolkit As incredible as this statement might seem, doctors said this could’ve been a lot worse. Culp was wearing safety gear for his hands and eyes. Those precautions have made a huge difference in his recovery.

Next time employees complain about wearing safety gear that is flame retardant or protects against harsh chemicals, you might want to tell them about Jeff Culp.

NATIONAL AIR TRANSPORTATION FOUNDATION (NATF) SCHOLARSHIP SUCCESS STORIES – PART III 2003 GODWIN SCHOLARSHIP RECIPIENT: JOSHUA HALL The National Air Transportation Foundation's (NATF) mission is to enhance the safety and quality of service provided to the flying public by assisting deserving individuals reach their academic and flight training goals. One way of achieving this mission is through scholarships. NATF provides an academic scholarship, flight training scholarship and a scholarship for employees of NATA member companies to continue their education. By awarding scholarships annually, the NATF has been able to achieve its goal of assisting outstanding candidates pursue careers in aviation service businesses. Joshua Hall - 2003 Godwin Scholarship Recipient Joshua Hall's adventures in the cockpit so far have been anything but boring, and he gives some of the credit for that to his receipt of the John E. Goodwin, Jr. Memorial Scholarship in 2003. At the time he received the scholarship, he applied the funds to his education in Aviation Science at the College of the Ozarks, from which he graduated with a Bachelor of Science degree and CFI-IA, MEI, and A&P certificates. These credentials laid the foundation for the work that he has done as a pilot for Dynamic Aviation. Since beginning work at Dynamic Aviation, Hall has flown for their Airborne Data Acquisition Department. This work has entailed doing geophysical survey at 200 feet both in the Nunavut Territory of Canada and in Mauritania, Africa. He also reports having flown across the Atlantic and in Honduras. Most recently, Hall has been flying King Airs in Iraq for Dynamic Aviation's Intelligence, Surveillance, and Reconnaissance department as an Air Force contractor. Clearly Hall takes pride in his work, and he feels thankful toward the NATF for helping him to ignite his aviation career with a great education. Think this story is compelling? The National Air Transportation Foundation's (NATF) mission is to enhance the safety and quality of service provided to the flying public by assisting deserving individuals to reach their academic and flight training goals. One way of achieving this mission is through scholarships.

NATF provides an academic scholarship, flight training scholarship and a scholarship for employees of NATA member companies to continue their education. By awarding these scholarships annually, the NATF has been able to achieve its goal of assisting outstanding candidates to pursue careers in aviation service businesses.

Find out more about the NATF http://www.nata.aero/web/page/1112/sectionid/554/pagelevel/3/tertiary.aspx.


NATA Safety 1st eToolkitNATA Safety 1st eToolkit NEW LSST - Build Career Knowledge, Confidence and Success Energized, interactive, inspirational – just a few words describing NATA’s 2009 seminar and training lineup. Among the offerings is the popular Line Service Supervisor Training (LSST) Seminar, now presented in a new format. The revamped program features new topics, learning methods, and experts for the training you need to become more proficient in supervising staff, motivating others, communicating, coaching a team and strategic planning. Todd Dewett, Ph.D. will join the 2009 training team to motivate LSST participants to new levels of success. He is dedicated to developing and inspiring people in organizations by combining a massive dose of energy with world class knowledge to deliver a message that brings leadership to life. Dr. Dewett shares some of his message in a blog at www.drdewett.com. In a recent post, he illustrated several leadership lessons he learned from watching his son’s school play. The first lesson begins with the old saying “If at first you don’t succeed, try try again.” He was reminded by the students that bold new ideas or efforts rarely work flawlessly the first time therefore they have to be adjusted, realigned and sometimes scrapped in order to move ahead productively.

The next lesson came from the teachers and the audience members, in order to motivate, you have to remember to appreciate hard work, not just great outcomes. Hard work doesn’t always result in great outcomes, but failing to appreciate the effort expended will lessen the number of future great outcomes.

Another lesson was discovered in the children’s practice sessions and the costumes they donned for the production. If you want to lead, you must take your job seriously. This may be accomplished by practicing to be a leader as well as looking and feeling like one.

He sums up the entire learning experience by saying that the children, the smallest ones in the room, taught the audience of adults not to fear, to express themselves with gusto, to work well with others to achieve their goals and to celebrate their hard work and achievements. Visit

www.drdewitt.com to read this entertaining and thought provoking post in its entirety. Experience him in action at NATA’s 2009 Line Service Supervisor Training Seminars. View the seminar schedule and register by clicking on the events calendar at www.nata.aero. The next LSST will be held March 9 and 10th in Las Vegas. Craig Robichaux, Line Service Manager at Odyssey Aviation, had the following to say about the January LSST, “I have never attended a seminar that was so enjoyable and informative. Managing people is a dynamic and often challenging occupation. I have always believed that a positive work environment is the best way for employees to excel and reach their full potential. This seminar reinforced my belief in this system. I have found it especially challenging to keep employees motivated and for them to believe in our company philosophy of promoting a safety culture as well as promoting and encouraging superior customer service. This seminar addressed these issues in explicit detail and even taught me some new employee communication techniques.” Bio

Todd Dewett, Ph.D., is a tenured Management professor and Assistant Dean with degrees in business from the University of Memphis (Bachelors), the University of Tennessee (MBA), and Texas A&M University (Ph.D. in Management). He has been quoted in the New York Times, Business Week, CNN, the Chicago Tribune, MSNBC, the Christian Science Monitor and hundreds of other outlets and has published papers in leading academic journals and conferences. He worked for Fortune 500 firms and startups, product companies and service companies, private companies and government agencies, as well as stints at Andersen Consulting (now Accenture) and Ernst & Young. Currently, he is settled in Dayton, Ohio where he continues his quest to improve our capacity to lead.

http://www.nata.aero/Event.aspx?page=1220&sectionid=553

http://www.nata.aero/Event.aspx?page=1220&sectionid=553


NATA Safety 1st eToolkitNATA Safety 1st eToolkitCONTINUING EDUCATION General Education Offerings Coming in 2009 NATA Safety 1st Management System (SMS) Workshop March 2, 2009 in Dulles, VA Additional Details & Registration Online: http://www.nata.aero/Event.aspx?page=1257&sectionid=553

Aviation Industry Expo (AIE) Education Week: Las Vegas Convention Center Aviation Legal Compliance Workshop March 9, 2009 in Las Vegas http://www.nata.aero/Event.aspx?page=1240&sectionid=553 Environmental Compliance Workshop March 9, 2009 in Las Vegas http://www.nata.aero/Event.aspx?page=1227&sectionid=553 Line Service Supervisor Training Seminar March 9-10, 2009 in Las Vegas http://www.nata.aero/Event.aspx?page=1220&sectionid=553 Aviation Management – Innovation Through Technology Workshop March 10, 2009 (8 am – 12 pm) in Las Vegas http://www.nata.aero/Event.aspx?page=1241&sectionid=553 Service Excellence Customer Satisfaction March 10, 2009 (12 pm – 5 pm) in Las Vegas http://www.nata.aero/Event.aspx?page=1242&sectionid=553 NATA Safety 1st Trainer Seminar March 11, 2009 in Las Vegas

Safety & Health Training for Ground Operations (OSHA 10-HR) March 11-12, 2009 in Las Vegas http://www.nata.aero/Event.aspx?page=1247&sectionid=553 Financial Management Tools & Techniques for Aviation Service Businesses March 11-12, 2009 in Las Vegas http://www.nata.aero/Event.aspx?page=1246&sectionid=553

2009 Schedules: Aviation Safety and Security Offerings Embry-Riddle Aeronautical University's Center for Aerospace Safety/Security Education (CASE) Details online: http://www.avsaf.org/programs_events.html Southern California Safety Institute Website: http://www.scsi-inc.com/

The GW Aviation Institute Aviation Safety and Security Certificate Program http://www2.gwu.edu/~aviation/safetyandsecurity/ss_courses.html

Transportation Safety Institute Details online: http://www.tsi.dot.gov/Catalog/Default.aspx?value=DTI-20 University of Southern California Aviation Safety and Security Program Details online: http://vitserbi.usc.edu/aviation/

The National Air Transportation Association (NATA), The Voice of Aviation Business, is committed to raising the standard on ground safety. NATA began with the Safety 1st Professional Line Service Training (PLST) Program in 2000 and expanded with the adoption and implementation of the NATA Safety 1st Management System (SMS) for Ground Operations in 2004. The eToolkit provides continuing education in support of the PLST and SMS programs.

Subscribe to NATA Safety 1st eToolkit. If you are not currently a subscriber to NATA Safety 1st eToolkit and would like to receive it on a regular basis, please mailto:[email protected]. The NATA Safety 1st eToolkit is distributed free of charge to NATA member companies and NATA Safety 1st participants.

March 10-12, 2009Las Vegas Convention Center - Central Hall Las Vegas, NV

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I am most interested in seeing products from the following category: (check one)

Aircraft Maintenance Ground Support Aviation Services FBO

My job function is: (check one)

Consultant CEO/President/Owner Educator/Trainer Inspector Manager/Supervisor Mechanic/Technician/A&P Operations Purchaser/Buyer Vice President/Director Other_______________________

Professional Affiliations: (Check all that apply)

NATA PAMA AMTSociety Other_______________________

Purchasing Role: Final decision maker Approve purchases Recommend purchases Specifier No role in purchasing

The company I am representing is a(n): (check one)

Cargo/Commuter/Regional/National/ International Airline Charter/Air Taxi Corporate Flight/Business Operator FBO Financial/Insurance Consultants Fractional Ownership Program Management Fuel & Handling Provider General Aviation Government/Military Ground Handling/Certified Service Provider Manufacturer Repair Station/Maintenance Suppliers/Manufacturer/Distributor Other_______________________

Register by Jan. 30, 2009 and receive your badge in the mail. Register after Jan. 30, 2009 and your badge will be waiting for you at the event. NATA Seminar Badges will be provided onsite. No one under the age of 18 years of age is allowed on the exhibit hall floor. All registrations are non-refundable after Feb. 20, 2009. Special accommodations: If you have a disability that requires special accommodations in order to fully participate in this event, please call 800.827.8009.

Fax form to 508.759.4552 • Mail form to Aviation Industry Expo 2009, 107 Waterhouse Road, Bourne, MA 02532

Please indicate which area interests you most:

(Aircraft Maintenance & FBO Services interest)

(Ground Supportinterest)

Either option gives you full access to the show floor

Name Title

Company

Address

City State Zip

Phone Email* (Required for confirmation)*Email Privacy Notice - Email addresses are used to communicate informational updates for events. Occasionally, you may receive emails from Cygnus Business Media on behalf of a third party partner who would like you to receive relevant industry information, but your email will not be released to any third party. You will be able to opt-out from receiving emails from us and those we send on behalf of our partners.

Badge Information

Please use this form only if you are unable to register on-line

Career CenterI plan to attend the Career Center, open 10am - 5pm on March 10th (located on the expo floor)

Exhibit Hall Only

Exhibit Hall Admission Only - FREE/$25 (after March 9)

(includes 3 days admission to Exhibit Hall, all GSE Seminars and the Opening Day Reception)

Card Number Expiration Date

Signature (required)Cardholder NameVISA

MasterCard Check Enclosed (payable to Cygnus Expositions)

Payment Information:

Total Amount Due $

AMEX

NATA Registration Packages (Includes access to NATA seminar/workshop, 3 days of Exhibit Hall, all GSE Seminars and AIE Opening Day Reception)

Aviation Legal Compliance Workshop (March 9, 8AM-12PM) - $175

Environmental Compliance Seminar (March 9, 12PM-5PM) - $250

Line Service Supervisor Training Seminar (March 9-10, 8AM-5PM each day) - $475

Aviation Management - Innovation Through Technology Workshop (March 10, 8AM-12PM) - $175

Service Excellence Customer Satisfaction Workshop Improving Value Without Increasing Costs (March 10, 12PM-5PM) - $175

NATA Safety 1st Trainer Seminar (March 11, 8AM-5PM) - $275

Financial Management Tools & Techniques for Aviation Service Businesses (March 11-12, 8AM-5PM each day) - $625

Safety & Health Training for Ground Operations and Risk Management Seminar OSHA -10hr (March 11-12, 8AM-5PM each day) - $525

Register for the Aviation Management Workshop and the Service Excellence Customer Service Workshop and pay only $300 for both – a $50 discount.

© Cygnus Expositions 2008.Aviation Industry Expo is produced by CygnusExpositions, a division of Cygnus Business Media.

AMTSociety 2nd Annual Aircraft Maintenance Summit(Includes admission to IA Renewal Tuesday & Wednesday 8am - Noon, 3 days of Exhibit Hall, all GSE Seminars and Opening Day Reception)

IA Renewal (AMTSociety Member) - $0 AMTSociety Member #_______________________

IA Renewal (Non Member) - $49 (includes 1 year membership to AMTSociety)

Check here if you would like more information about participating in the AMTSociety’s golf outing scholarship fundraiser

PARTICIPATION AGREEMENT

NATA Safety 1st Management SYSTEM (SMS) FOR GROUND OPERATIONS

Yes, we want to sign up for the NATA SMS for Ground Operations! We understand the following will be included in the price of our participation in the SMS:

Contact Information (please print legibly)

CEO/Owner Email

Safety Coordinator Email

Company

Street Address

City State Zip

Phone Fax Email

Pricing

-

tions. Please note that we will correspond with one Safety Coordinator per company and will require additional company

information once established in the program. Please check appropriate box below.

� $600 for NATA Safety 1st participants / NATA Members with 0-50 employees

� $1,200 for NATA Safety 1st participants / NATA Members with 51-150 employees

� $1,800 for NATA Safety 1st participants / NATA Members with more than 150 employees

Non-NATA Members please call for pricing. If you are currently an Air Operatons SMS participant, you are eligible for a

25% discount on the Ground Operations SMS.

Payment

� Check enclosed (Please make payable to Aviation Training Institute, LLC.)

� Please charge my � MasterCard � Visa � American Express

Credit card number _________________________________________________________ Expiration _____________________

Signature__________________________________________________Name on card___________________________________

Fax to (703) 845-8176 or mail to NATA Safety 1st SMS, 4226 King Street, Alexandria, VA 22302

Agreement

I understand as CEO/Manager of this facility, safety is a core value. As such, the authority and responsibility to

implement this program is placed with me. I will provide the resources necessary to ensure the safety of our customers,

their equipment, our employees and the environment in our daily operations.

Signed this date___________________________CEO/Owner Signature______________________________________________

4226 King Street / Alexandria, VA 22302 / (703) 845-9000 / Fax: (703) 845-0396

� SMS Guide� SMS Webcast Tutorials � SMS Consultation by Telephone or email

� SMS Secure, Online Event Reporting Form� SMS Monthly Online Newsletter� SMS Root Cause Analysis