NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 1

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The eToolkit supports NATA’s Safety 1st Management System (SMS) for Ground Operations and NATA’s Professional Line Service Training Program (PLST Online). This monthly newsletter highlights known and emerging trends, environmental and geographical matters, as well as advances in operational efficiency and safety. Additional issues include a section of real-time incidents on the ground. Flight and ground safety have been enhanced and many accidents prevented because of shared experiences in this newsletter.

Emotional Intelligence – An Important Supervisor Skill By: Terri Beatty

Emotional intelligence became a popular study in 1995 when Daniel Goleman published his book, Emotional Intelligence, Why it can matter more than IQ. There have been studies that indicate there is value in

having strong emotional intelligence (EQ) as a supervisor skill, as well as a skill in all aspects of life. As such, you might want to look for corresponding supervisor training if you believe this is a skill for you to improve upon. Since Goleman's book, there have been others who have stepped forward with varying models to describe the elements of emotional intelligence. For the sake of reference, we'll review five common emotional intelligence abilities or skills.

1. Know your emotions – become more aware of what you are feeling and your corresponding reactions

2. Manage your emotions – choose your responses according to the situation

3. Motivate yourself – taking action according to goals and intentions

4. Recognize and understand other people's emotions – reading nonverbal communication

5. and acknowledging feelings shared to really hear all of what is being communicated

6. Manage relationships – relating with yourself and others in a deep and meaningful way

Several competency assessments have been created to measure your emotional intelligence proficiency. These assessments range from questions based on self-assessment while others gather information from you plus those who closely work with you. With assessments, you learn where your opportunities are for development and then target the most impactful supervisor training program.

Issue 74 August 17, 2011

In This Issue:

► Emotional Intelligence – An Important Supervisor Skill ........1 ► Incident Corner ..........................................................................2 ► Education Corner LSST –Last Seminar Of The Year In Atlanta,

GA November 7-8th, QC Webinar Series – Recordings Available, New Safety Awareness/OSHA Online Training, Dogs At Work, Subscribe to AC-U-KWIK Newsletter, NATA’s 2012 Spring Training Week – Save The Dates, SPCC Compliance Webinar – September 19th, NATA’s Safety 1st Update De/Anti-Icing Online Training In Time For The Season ................................................3

► Safety Corner AVweb Interviews NATA VP Eric Byer About CA Avgas Suit, Eye Health And Safety Month and AC 150/5210-20: Ground Vehicle Operations On Airports ......................................8

► PLST Online Frequently Asked Questions (FAQs) ...................12 ► Continuing Education …………………………………..…….....13 ► Safety Awareness/OSHA Online Training .............................14

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 2

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Studies have shown high emotional intelligence improves workplace performance. In comparing lower emotional intelligence scores with higher scores, there was a correlation with measurable business results. Enhanced supervisor skills, including emotional intelligence, have been linked to increased performance and productivity. Specific examples include:

• Higher sales performance • Improved staff retention when leadership had high emotional intelligence • Improved manufacturing performance when leadership scored high in emotional intelligence • Improved ability to handle stress created reduction in leadership derailment

Emotions are the energy behind most of our actions, whether we are aware of it or not. Proficiency in the elements of emotional intelligence is an invaluable supervisor skill not only for the productivity of your work team, but also for your personal life. Terri Beatty - About the Author:

If you are interested in learning how you may improve your supervisor skills, check out www.resultsdev.com to get access to competency assessments and supervisor training to support the development of your emotional intelligence.

Read more: http://www.articlesbase.com/team-building-articles/emotional-intelligence-is-an-important-supervisor-skill-3989501.html#ixzz1VByxmsQb Under Creative Commons License: Attribution No Derivatives

INCIDENT CORNER

An Embraer 145LR struck the jetway with the wingtip while leaving the gate and sustained minor damage. An Embraer 145LR, while repositioning on ramp, winglet struck a baggage cart. No injuries and damage to

winglet was minor.

EDUCATION CORNER

LSST Seminar – Coming to Atlanta, Georgia November 7-8th – LAST LSST IN 2011 Gain confidence in handling day-to-day interactions with the right amount of power and influence through the new LSST Seminar. This seminar, specifically designed for Line Service Supervisors, provides the training you need to become more proficient in strategic planning, supervising staff, motivating others, communicating and coaching a team. This high-impact, high-energy seminar includes guided group debates, interactive discussions and various case studies designed to take you to a new level of leadership. You will also take part in self-assessments to explore your strengths and

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 3

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

weaknesses and their effect on your management style. We will confirm your registration in the seminar and send access credentials to complete the FAA required 14 CFR 139.321 Online Fire Safety Training. This training must be completed prior to attending the seminar in order to receive your certificate at the end of the seminar class. Please print out the temporary certificate received upon completion of the online fire safety training to the seminar. What Will Be Covered?

Attendee Self Assessments Creating a Healthy Safety Culture by Promoting Teamwork and Synergy Leadership and Supervisor Essentials Legal Compliance as a Leader Employee Engagement Team Building Competition Coaching Leadership Leadership Essentials Line Service Supervisor Technical Review Managing Technical Procedures through Your People Simple Steps to Ensuring Top-Notch Customer Service

Click here to view a video by Dr. Todd Dewett on Leadership.

QC Webinar Series –Recordings Available NATA held a series of four aviation fuel quality control webinars, and one of the topics addressed was fuel receipt procedures. Unfortunately, this is an area that sometimes does not receive the attention that it should. It reminds us of something we heard a delivery truck driver say once; "hey, once it's in your tank, you own it!" The truth in that statement is staggering. When you turn on the pump to take fuel off a delivery truck and pump it into your tank, it now becomes your problem! If you or your staff hasn’t properly verified the grade or quality of that fuel and a quality or contamination problem arises, you must pay to remedy the problem (assuming you are using the appropriate QC procedures in fuel farm management and catch the problem before you pump that fuel into an aircraft.)

Spending 10 to 15 minutes examining the paper work and performing the appropriate quality tests before you pump the fuel into your tanks can save a lot of headaches down the road! Remember; "once it's in your tank, you own it!"

If you missed our valuable aviation fuel QC webinars, it’s not too late to purchase the recordings. You can purchase them stand alone, together or with NATA’s Refueling and Quality Control Guide by clicking here.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 4

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Safety 1st – New Safety Awareness/OSHA Training

NATA Safety 1st launched 18 new online safety and health training modules. These modules were developed using the Occupational Safety and Health Administration's (OSHA) standards and regulations and are specifically designed to train employees at aviation businesses.

NATA's 18 modules include back safety, bloodborne pathogens, cold stress, ergonomics, fall protection, fire extinguishers, forklift safety, hazard communication, hearing conservation, heat stress, ladder safety, lockout tagout, machine guarding, office safety, personal protective equipment and respiratory protection. Companies can buy only those modules applicable to their job. From office workers to maintenance technicians, line service personnel, pilots and more, the modules allow the user to create a curriculum that best meets their job requirements. Each module averages 30 to 45 minutes in length and all 18 modules can be completed in approximately 10 hours.

"The best news about this online training is that it is available any time your employees want to train, and it can be accessed using existing Safety 1st online training credentials," said NATA Director of Safety and Training Amy Koranda. "With 18 modules to choose from, employees can take their time going through training concepts and, once complete, run through a quick exam to confirm their training."

NATA's Safety 1st Safety and Health Training for Aviation Facilities Online Training features.

Anytime, anywhere availability The latest best practices and industry standards Lessons illustrated with high-quality photos and diagrams Electronic reporting of student progress Universal login for PLST Online participants

Online Training Allows You To.

Put safety first Instruct to one standard Improve operational efficiency and effectiveness Ensure safe employees and service Track student progress automatically; eliminate tedious training paperwork Stay current with the latest regulations Minimize time away from work

Additional information can be found here or http://nata.aero/plst/osha_curriculum.html.

"With the range of NATA Safety 1st online educational modules now available, NATA members are realizing the convenience and financial benefits of adding Web-based training to their safety programs," said NATA President and CEO James K. Coyne.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 5

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Dogs At Work If you go to Montgomery Aviation, you will have the honor of meeting Lucy. Lucy greets you with a friendly growl, and then quickly engages in a game of fetch or tug-of-war with her ball. Beware - once you play tug-of-war she WILL stand her ground. We thought it’d be fun to start highlighting dogs at the airport. If you have a story to share, please email a picture to safety1st@nata.aero with a short write-up to share with our readers.

Subscribe to the Monthly AC-U-KWIK FBO Connection E-Newsletter Check out the AC-U-KWIK FBO Connection newsletter, a source for discussion, ideas and general conversation on the FBO business. Each month, you’ll find contributions from seasoned FBO professionals sprinkled with bits of wisdom and peppered occasionally with some hot topics. We like to call it “Sage Advice for the FBO Community.” Register to receive FBO industry advice and analysis in your inbox.

NATA's 2012 Spring Training Week - Save The Dates! NATA's popular Spring Training Week is heading back to Las Vegas, Nevada, in 2012 during Cygnus's Aviation Expo. Spring Training provides the most up-to-date training available for your line service and other managers. New in 2012, an FBO Finance Fundamentals seminar will be offered March 6-7.

What will take place? The following seminars will be held in Vegas:

March 5-6, 2012 Line Service Supervisor Training Seminar (LSST) March 6-7, 2012 FBO Finance Fundamentals March 7, 2012 NATA Safety 1st Trainer Seminar (Train The Trainer) March 8, 2012 Environmental Compliance Seminar

Please mark your calendars so you don't miss out on NATA's premier seminars all located in one convenient spot. Additional details will be available in the coming weeks.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 6

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Are You Paying Too Much For Uniform Services?

NATA has negotiated a program with ARAMARK Uniform Services to provide association members access to a discounted uniform rental and leasing solution. This money- and time-saving membership benefit was negotiated to provide added value to your membership.

NATA members may take advantage of these valuable and convenient savings:

. 20% off rental and lease uniform rates

. 20% off facility services (mats, towels, mops, restroom supplies, etc.)

To learn more about ARAMARK and the products and services that are available, please click here.

To set up a meeting with an ARAMARK representative to review your uniform and facility services needs, please call Tania Allaire at (818) 973-3906 or Drew Coffey at (781) 204-9067. You may also send an email to drew.coffey@uniform.aramark.com.

Please mention source code # 197336.

SPCC Compliance Webinar – September 19th The final date for compliance with the EPA’s Spill Prevention, Control and Countermeasures (SPCC) rules is set for November 10 of this year. Is your facility ready? The SPCC rules require facilities with aboveground storage of oils (including aviation fuels) in excess of 1,320 gallons to have and implement an SPCC plan. If a facility stores more than 10,000 gallons, their SPCC Plan must be certified by a Professional Engineer. The rules governing SPCC underwent a major re-write in 2002 and amendments in 2006 and 2009. Now compliance with all three rule changes is just around the corner. The SPCC Compliance Webinar will give your facility the latest information on compliance with the complex rules and will include featured speaker, George Gamble, founder of 2G Environmental. 2G Environmental was founded in 2003 and has extensive experience in Aviation specific SPCC plans and other areas of environmental compliance. Webinar attendee’s will receive answers to the following vital questions;

• What are the SPCC rules and how do they apply to aviation facilities? • What does the November 10th deadline mean? Is my facility included? • What new components must be included in SPCC plans by Nov. 10? • What are the possible fines for non-compliance with the SPCC rules?

In addition to answering vital questions, attendee’s will have a chance to ask their own questions to one of the aviation industries leading experts on SPCC compliance. Don’t miss this opportunity to prepare for the upcoming SPCC compliance deadline!

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 7

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

NATA’s Safety 1st Updates De/Anti-Icing Online Training In Time For The Season NATA’s Safety 1st is pleased to announce the release of its updated De/Anti-icing training module. Winter weather training programs like NATA’s Safety 1st De/Anti-Icing module are designed to familiarize line service specialists with the responsibilities of their job and give an overview of the skills necessary for safe aircraft departures. The De/Anti-icing training module was first released in 2010 and viewed by nearly 120 students in preparation for the icy season. What’s New, Updated and Expanded?

Supplementary documentation on different types of contamination Holdover table graphics 2011-2012 holdover tables (HOT) are now linked in the training Communication section between crews and deicing technician Anti-icing and deicing sections to clarify sequence of procedures Quizzes and exams

As with all of NATA’s online training, the De/Anti-Icing module is systematically reviewed by panels of industry experts to glean suggestions for continuous improvements and updates. NATA Director of Safety and Training Amy Koranda said, “Members from the Safety & Security Committee, representing FBO and charter operators, volunteered to review the De/Anti-Icing Module. Those that reviewed the module had great input for refreshing and expanding the training to make it better for all trainees deicing on the line.” The updated De/Anti-icing training module has been reviewed by several prominent operators and here is what some have had to say: Steve McNeely, Manager, Safety Management Systems, Jet Solutions LLC commented, “Our Chief Pilot, myself and a maintenance supervisor reviewed the De/Anti-Icing training module. We were pleased that the training repeatedly showed where not to spray fluid, and that teaching de-icing the tail first is very important and needs to be communicated. Also, the ability to look up the actual FAA published holdover times was viewed as significantly important. Our consensus is that this is important training and very well done.” “It is a great product for FBOs that provide deicing services. NATA’s Safety 1st De/Anti-Icing module is a quality training program for our industry,” said Troy Meryhew, Director of Franchise Operations, Million Air. Visit www.nata.aero/plst to learn more about this and other training modules and to register today!

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 8

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

SAFETY CORNER

AVweb Interviews NATA VP Eric Byer About California Avgas Suit Last week, AVweb's Glenn Pew spoke with NATA Vice President of Government and Industry Affairs Eric R. Byer and Attorney Andy Steinberg regarding the recent coalition of fixed base operators and fuel distributors who sell lead-based aviation gasoline in California filing of an injunction to prevent action by an environmental group to stop the sale of leaded aviation gasoline in the state of California. Byer and Steinberg explain what action is being taken and give the latest updates on the legal challenge.

Click here to listen to the AVweb interview.

Children’s Eye Health And Safety Month August is Children's Eye Health and Safety Month. It's a great time to emphasize a lifelong commitment to eye safety, beginning as young as possible. The National Eye Institute (NEI) of the National Institutes of Health (NIH) devotes many resources to teaching children the importance of protecting their eyes. "See All You Can See" is their website (http://nl.blr-news.com/c.asp?975866&7b8beff06657aeae&1) that gathers many teaching and training tools with good information that you can use with your adult trainees as well! For example, learning about the anatomy of the eye and how all the parts work together to allow vision can reemphasize to workers the necessity of being vigilant in protecting their eyes. Here's an overview from NEI that workers can use with their children-and as a refresher for themselves!

How We See Light rays bounce off an object at which we are looking and come back to our eyes where they enter through the outer part of the eye, called the cornea. The cornea is clear like a window and helps the eye to focus. These light rays then travel through an opening called the pupil, which is the dark round circle in the middle of the colored part of the eye. The colored part is called the iris, and the pupil is really a hole in the iris. The iris controls how much light goes into the eye. Our eyes also have a lens, located behind the iris, which focuses the rays of light as they pass through the lens to the back of the eye. The retina lines the inside of the eye and includes 130 million tiny light-sensitive cells that send messages to other cells, which join at the back of the eye to form the optic nerve, which is the part of the brain that controls sight.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 9

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NEI also points out that because our vision is so important, our bodies provide several natural protections for our eyes:

Bony sockets that protect eyes from getting hit Eyebrows that help keep light from getting in the eyes Eyelids that close to keep things from getting in the eyes Eyelashes that also keep things from getting in the eyes Tears that help keep the eyes moist. Tears also help to wash away things that irritate the eyes

Use this quick anatomy lesson to remind your workers about the wonderful gift of sight and how critical it is for them to always follow eye safety practices-including wearing required and appropriate personal protective equipment-on the job and at home. Why It Matters

Eye injuries cost more than $300 million per year in lost production time, medical expenses and worker compensation.

More than 2,000 eye injuries occur every day. An estimated 1,000 eye injuries occur in American workplaces. The Bureau of Labor Statistics found that almost 70 percent of the eye injuries studied occur from falling or flying objects or sparks striking the eye.

It is estimated that over 90 percent of eye injuries are preventable with the use of proper safety eyewear. AC 150/5210-20: Ground Vehicle Operations On Airports This is a continuation from our June/July issue about operating vehicles on the airport taking applicable sections from the AC for review. Challenge your line personnel to know and understand safe communication practices while on the airport. Section 4. Communications

4.1. Any vehicle driving on the movement areas (runways and taxiways) must be in contact with the ATCT or capable of monitoring and transmitting on the CTAF. Vehicle operators must always monitor the appropriate radio frequency when in the movement areas on controlled airports. Permission must be requested and clearance given prior to driving on a movement area. A vehicle that is equipped with a radio may escort vehicles without radios. When a movement area is closed for construction, vehicles may traverse that area without ATCT contact but must be escorted if their travels require them to cross an active movement area.

4.2. The ATCT controller may use separate or common radio frequency to control all ground traffic, vehicle and aircraft, on the movement areas. The frequency is only to be used to get clearance onto and off the movement areas. When the ATCT is closed, the CTAF should be used to announce a driver’s intentions when operating within the movement area.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 10

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

4.3. Phraseology. Vehicle operators must contact the ATCT ground controller each and every time they proceed onto or leave the movement area. When proceeding onto a movement area, vehicle operators must tell the controller three things: WHO you are, WHERE you are, and WHAT your intentions are. Vehicle operators must always acknowledge all communications so ground control and other persons know that the message was received. Vehicle operators must always give aircraft and ground control transmissions priority unless an emergency exists. Very high frequency frequencies are for the primary use of aircraft and ATCT personnel. Some typical transmissions are as follows:

• (AIRPORT NAME) ground control, this is Airport 21 at Charlie 6. Request permission to cross Runway 30.”

• (AIRPORT NAME) ground control, this is Airport 21 at Taxiway Alpha. Request clearance south on runway 19 right for a light inspection.”

Reply transmissions may be brief, such as— • ATCT: “Airport 21, hold short of runway 19 right.” • Driver: “Airport 21 holding short of runway 19 right.” • ATCT: “Airport 21 cleared south on runway 19 right.” “Please expedite, landing aircraft on a 10 mile final

for runway 19 right.” • Driver: “Airport 21 cleared south on runway 19 right, will expedite.”

• Driver: “Ground control, Airport 21 is clear of runway 19 right. NOTE: If you are unsure what the controller has said, or if you don’t understand an instruction, you should ask the controller to repeat it. Good communications only occur when each party knows and understands what the other is saying.

4.4. Common Use Phrases.

What Is Said: What It Means:

Acknowledge Let me know you have received and understand this message.

Advise Intentions Let me know what you plan to do. Affirmative Yes. Correction An error has been made in the transmission, and the correct

version follows. Go Ahead Proceed with your message only.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 11

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Hold/Hold Short Phrase used during ground operations to keep a vehicle or aircraft within a specified area or at a specified point while awaiting further clearance from air traffic control.

How do you hear me? Question relating to the quality of the transmission or to determine how well the transmission is being received.

Immediately or without delay Phrase used by ATC when such action compliance is required to avoid an imminent situation.

Negative "No" or "permission not granted" or "that is not correct." Out The radio conversation is ended, and no response is expected. Over My radio transmission is ended, and I expect a response. Read Back Repeat my message to me. Roger I have received all of your last transmission. Stand By Means the controller or pilot must pause for a few seconds,

usually to attend to other duties of a higher priority. Also means to wait as in "stand by for clearance." The caller should reestablish contact if a delay is lengthy.

Unable Indicates inability to comply with a specific instruction, request, or clearance.

Verify Request confirmation of information. Wilco I have received your message, understand it, and will comply

with it. To obtain a copy of AC 150/5210-20 on Ground Vehicle Operations On Airports click here.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 12

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

PLST Online Frequently Asked Questions (FAQS)

Q. I noticed my students’ status changes during the training process. Can you tell me what these different stages of training mean?

Student Status Key Student Status Key Definitions

Certified Student has been certified and certificates have been shipped to you

Training Student is currently training and/or has been assigned curriculum

Recertify Student will need to recertify in 30 days or less

Expired Student's certification has expired Applied Trainer applied for Student certification

Unassigned Student has not been assigned curriculum for training

Lapsed

Student assignment /curriculum or access to PLST Online training modules has expired. Your student has not completed EVERYTHING to certify. Check the PLST Certification Checklist and/or the Fire Safety Certification checklist under Training Management and click on incomplete links to see what additional requirements must be completed to certify. NOTE: if the student has NOT completed the online training, you must request an extension by email to safety1st@nata.aero. In your email, please state your company, the reason for the extension and required time needed to complete training. If the hands-on or practical exams are incomplete, there is NO need to request an extension. The admin/trainer may record the training without any need for extensions.

NATA Safety 1st eToolkit – Issue 74 August 17, 2011 Page 13

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

CONTINUING EDUCATION NATA Seminars In 2011 Line Service Supervisor Training (LSST) Nov 7-8, 2011 in Atlanta, GA - details and registration: http://www.nata.aero/Seminars/2011-LSST-GA.aspx FBO Success Seminar – Fuel Summit 2011 Nov 8-10, 2011 in Atlanta, GA - details and registration: http://www.nata.aero/Seminars/2011-FBO-Success-Seminar--GA.aspx

2011 Offerings: Aviation Safety and Security Offerings Embry-Riddle Aeronautical University's Center for Aerospace Safety/Security Education (CASE) Details online: http://www.erau.edu/academic/ep-case.html National Safety Council Certificate Programs http://www.nsc.org/products_training/Training/certifications/Pages/certifications.aspx Southern California Safety Institute Website: http://www.scsi-inc.com/ Transportation Safety Institute Details online: http://www.tsi.dot.gov/Catalog/Default.aspx?value=DTI-20 University of Southern California Aviation Safety and Security Program Details online: http://vitserbi.usc.edu/aviation/

Blogs, Twitter, Facebook...And More!

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http://www.natablogs.wordpress.com

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http://natapresidentsblog.wordpress.com/

NATA Policy Playbook Blog

http://nataspolicyplaybook.wordpress.com/

NATA YouTube Channel

www.youtube.com/nataaero

The National Air Transportation Association (NATA), the voice of aviation business, is committed to raising the standard on ground

safety. Subscribe to NATA Safety 1st eToolkit

NATA’s Safety 1st

Safety and Health Training for Aviation Facilities

— NOW ONLINE —

Essential ways this training will improve safety in your workplace – and keep you compliant:

1. Use proactive safety-audit tools to significantly reduce the number of accidents and injuries in your workplace.

2. Assess your organization’s level of compliance and shore up every weakness.

3. Save your organization major money by slashing accident-associated costs like workers’ comp, time off and more.

4. Spot workplace accidents waiting to happen and know smart ways to correct them.

5. Boost your safety-training effectiveness immediately.6. Better understand the “gray areas” in OSHA regulations

so you won’t be caught off guard when you thought you were in compliance.

….all this and more, now online.

Visit www.nata.aero/plst/osha_curriculum.html

Questions? Call 800-808-6282

The new Safety Program…• Can be completed in

less than 10 hours

• Features examinations after each module to increase learning retention

• Currently covers 18 major topics

• Contains the latest information on regulations

Module Topics…• Back Safety• Bloodborne Pathogens• Cold Stress• Ergonomics• Fall Protection• Fire Extinguishers• Fire Safety and Evacuation• Forklift Safety (Parts 1 & 2)• Hazard Communication• Hearing Conservation• Heat Stress• Ladder Safety• Lockout Tagout• Machine Guarding• Office Safety• Personal Protective

Equipment• Respiratory Protection

NATA’s Safety 1st Safety and Health Training for Aviation Facilities Online Training Features…

Available anytime, anywhere

Up-to-date with the latest best practices and industry standards

Lessons are illustrated with high-quality photos and diagrams

Electronic reporting of student progress

Universal login for PLST Online participants

Online Training Allows You To…

Put safety first

Instruct to one standard

Improve operational efficiency and effectiveness

Ensure safe employees and service

Track student progress automatically; eliminate tedious training paperwork

Stay current with the latest regulations

Minimize time away from work

Visit www.nata.aero/plst/osha_curriculum.html Questions? Call 800-808-6282

Safety and Health Training for Aviation Facilities - Online