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Perceptions of English Language Use at Tourist

Hotels in Taiwan

Instructor: Dr. Pi-Ying HsuPresenter: Wei – Ting Chien

Date: Oct 8, 2009

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Citation

Shieh, W. (2009). Perceptions of English Language Use at Tourist Hotels in Taiwan. Paper presented at the 26th International Conference on English Teaching and Learning in the R. O. C.

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Contents Introduction

Framework of the study

Methods

Results & Conclusions

Reflection

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Introduction

A good command and fluent use of English is an essential key to assuring the success of the hospitality service

(Shieh, 2009)

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Introduction

In order to cultivate qualified hospitality personnel into the workforce for the future, most of the college and university Hospitality Management Departments, require students to take a half-year to one-year off-school internship to gain field experiential learning experiences

(Shieh, 2009)

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Purpose of study

to examine the perceptions of university seniors on the hotel English use upon completing their required one-year internship

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Research Questions(1)What are the English language needs that students perceived during their internship?

Business CorrespondenceBusiness Emails

FormsMessages

Writing

Professional articlesBusiness Correspondence

Work Manuals

Reading

Dealing with enquiriesSpeaking

Job reportsGuests’ enquiries

Listening

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Research Questions(2) How well do the students perceive concerning their English language performance during their internship?

Speaking4

Writing3

Listening2

Reading1

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Research Questions

(3) What workplace English that the students perceive as high in needs yet low in their performance?

Speaking skills revealed a higher importance yet lower performance.

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Framework of the study

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Methods

Questionnaire survey(80 distributes, 73 returned)

Instrument

1 year internshipFront OfficeHousekeeping DepartmentFood & Beverage Division

Requirement

Hotel management major Participants

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Methods

Importance of linguistic skills

Self-assessed language

performance

Demographic information

Questionnaire(constructed with

HEPA)

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Results

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Results

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Results

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Results

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Results

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Results

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Results

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Results

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Reflection

2.What important criteria of curriculum should be much concerned in Hotel English courses of hotel management department?

3.How do teachers help students’ language proficiency to be already to enter the workplace?

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Thank you