results based accountability - indiana philanthropy …...results based accountability are we really...
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Results Based Accountability
Are we really making a difference?
www.resultsaccountability.com
The RBA Framework Aims to
Define the results we are seeking… in our community, for the clients served, for our organization
Determine indicators for success – How would you know if the result was achieved?
Identify what works – Best practices, promising practices – and prioritize them
Identify all those who could potentially play a role in contributing to results – Who are our partners?
Move from talk to action
The RBA Framework also…
Moves “doing good things” to “doing effective things”
Allows you to clearly communicate the need and the progress being made
Creates a table for everyone to contribute
Guides investment… of time, energy and money
And did we mention…. Move from talk to action
Seven Steps of
Results Based Accountability
One: IDENTIFY THE RESULT
RESULT or OUTCOME or GOAL A condition of well being for a population
(children, families, neighborhoods)
What result to you want to achieve?
What should be different for the population served?
WHO IS THE RESULT TARGETED AT?
Performance Accountability
vs
Population Accountability
Results Accountability is made up of two parts:
Performance Accountability
about the well-being of
CLIENT POPULATIONS
For Programs – Agencies – and Service Systems
Population Accountability
about the well-being of
WHOLE POPULATIONS
For Communities – Cities – Counties – States - Nations
Two: IDENTIFY THE TARGET POPULATION
Who is the population that will be impacted?
Who do you want to achieve this result for?
Three: HOW WOULD YOU KNOW?
If the result is achieved, what will be different?
What will you see in your community?
What won’t you see any more?
Four: HOW WOULD YOU MEASURE IT?
What key Indicators would change?
What do those key Indicators look like now (what is the trend line)?
What is the story behind the data?
Indicator or Benchmark
A measure that helps quantify how you are doing on the RESULT
(graduation rate, obesity rate, unemployment rate)
The Matter of Baselines
Baselines have two parts: history and forecast
H
M
L
History Forecast
Turning the Curve Point to Point
OK?
Definitions
POPULATION MEASURE
A measure of well being for a community
Example: Number of people returning to incarceration
PERFORMANCE MEASURE
A measure of how well a program, agency, or service is working
Example: Number/Percent of returning offenders who find and retain employment
Relationship Between Performance
Measures and Indicators for Whole
Population
Classroom
% of
students
reading at
grade level
School All Schools
in District
All students in community
Criteria for
Choosing Indicators as Primary vs. Secondary Measures
Communication Power
Proxy Power
Data Power
Does the indicator communicate to a broad range of audiences?
Does the indicator say something of central importance about the result?
Does the indicator bring along the data HERD?
Quality data available on a timely basis.
Five: WHO ARE THE PARTNERS
Who else cares about this issue?
Who else benefits from achieving the result?
What is their role in achieving the result?
Are there non-traditional partners?
Are they willing to move from Talk to Action?
Six: WHAT WORKS
What does the research say?
Are there Effective Best Practices?
Are there Promising Practices?
What are some low cost/no cost strategies?
What do we know about what contributes to the RESULT?
What factors push line down?
What factors push line up?
Seven: MOVING TO ACTION
What are you going to do?
Are the actions aligned?
Do they leverage each other?
Do they contribute to the target population
being “better off”?
How Population
& Performance Accountability
FIT TOGETHER
Contribution
relationship
Alignment
of measures
Appropriate
responsibility
THE LINKAGE Between POPULATION and PERFORMANCE
POPULATION ACCOUNTABILITY
Healthy Births
Rate of low birth-weight babies
Children Ready for School
Percent fully ready per K-entry assessment
Self-sufficient Families
Percent of parents earning a living wage
CUSTOMER
RESULTS
# persons
receiving
training
Unit cost
per person
trained
# who get
living wage jobs
% who get
living wage jobs
PERFORMANCE ACCOUNTABILITY
POPULATION
RESULTS
Job Training Program
Every time
you look at
your data,
use a
two-part
approach
Result: to which you contribute to most directly.
Indicators:
Story:
Partners:
What would it take?:
Your Role: as part of a larger strategy.
Population Accountability
Program:
Performance measures:
Story:
Partners:
Action plan to get better:
Performance Accountability
Your Role
Definitions
Three Guiding Questions for Performance Measures
How much are we doing?
How well are we doing it?
Is anyone better off?
How much
did we do?
Program Performance Measures
How well
did we do it?
Is anyone
better off?
Quantity Quality
Eff
ect
Eff
ort
# %
How much did we do?
Not All Performance Measures Are Created Equal
How well did we do it?
Is anyone better off?
Least Important
Quantity Quality
Eff
ect
Eff
ort
Most Important
Least
Most
Also
Very Important
How much did we do?
The Matter of Control
How well did we do it?
Is anyone better off?
Quantity Quality
Eff
ect
Eff
ort
Least Control
PARTNERSHIPS
Most Control
Present
Location Destination
Means to
get from
here to there
RBA – the Journey Analogy
Results
Indicators
Baselines
Story behind
the baselines
Status Quo
Measurable
improvement in
quality of life for
children, adults,
families and
communities
Partnerships
What works
No-cost / low-
cost
Charts on the wall
Action Plans
Turning the Curve
Turned Curves
Performance
measures
Clear language
IMPLEMENTATION STRATEGIES AND TOOLS
Proposal Based Decision Making – This is a
collaborative process – there is no hierarchy
Make a Proposal
Add to or propose new
Show Thumbs
Build Support
Thumbs Up!
Commit to Action
I propose that…
Do you want to add to or make a new one?
Where are you on the proposal? Up, Down, Sideways
What will bring your thumb up?
Proposal accepted!
Who will do what when?
IMPLEMENTATION STRATEGIES AND TOOLS
Aligned Contributions– Actions are complementary and
leverage each other
High Action, Low Alignment • Working actively but independently • Not building relationships • Often acting on their own agenda
High Action, High Alignment • Strong relationships • Collaborative decisions • Being accountable
Low Action, Low Alignment • Observing what is going on but not
engaging • Sitting on the fence • Not connecting with others
Low Action, High Alignment • Joins and has relationships • Does not use the relationships to
contribute to the result • Not in action to implement
strategies
IMPLEMENTATION STRATEGIES AND TOOLS
Action Commitment Form– Documented
commitments to ensure action
Action(s) And steps needed to fully implement
With Whom Who will partner with you?
When When will the action be completed?
Contribution to the Result How does it contribute to making a measurable difference?
Progress To be completed at the following session
Questions??
Lena Hackett, MPH
Community Solutions, Inc
www.communitysolutionsinc.net
317.423.1770