report - asu

8/2/2019 Report - Asu

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COMMUNICATION WITH EMPLOYEES ANDASSOCIATES



Communication •The process of sharing ideas,

information, and messages with othersin a particular time and place• includes writing and talking, as wellas nonverbal communication, visualcommunication and electroniccommunication

Effective communication and manager’s communication skills – extremelyimportant issues for effectiveorganizational behavior

Organization /System



INFORMATIONS

INFORMATIONS

Healthy and productivework environment

Managemen

t

Employees



Starting everysentence with“Listen, You

idiot….”

Working on thepremise that onlyyour ideas count

Pitting peopleagainst eachother

Believing thatmystery is a good

thing

Never admittingyou've done

anything wrong.

Common wayspeople causeproblems at work



Ineffective

communicationHabits

• Misunderstandings•Lack of information

•Decrease in employees’ performance•Decrease in company’s turnover, result

Avoidance

Alienatingmessages



SOLUTIONS

A manager should make sure one’s communication style is positive and effective.

The employees, if they understand the situation correctly, should communicate the

problem to the supervisor, or to the higher management in order for the company to

take certain measures for solving the problem.

Any problem can and should be communicated both among the employees and up to

supervisors.

The atmosphere inside the company should be encouraging for effective

communication so that employees clearly realize how important communication is for

each staff member personally, and to the company in general.

It is very important for communication to be ‘two way’, as Business Performance

outlines, - employees should not only listen, but always have a chance, and beencouraged to ask questions, discuss, express own ideas.

Feedback mechanisms and sharing best practices internally should be an integral part

of organizational performance, and performance management system in particular.



SITUATION

The problem: The employee

starts pondering the pros

and cons of padding theschedule versus impressing

you, the boss. This has

nothing to do with how

much time the work will

actually take.

The alternative: Begin the

interaction as a planning

session instead of a quiz.

“Let’s sketch out a rough

plan,” you might suggest,“so that we can figure out

how long this project might

end up taking.”

Manager/Head

Employee

How long will ittake you to finish

the report?

How busy I am!



TWO TYPES OF COMMUNICATION

Internal communication External communication

Between managementand employees – affects employeeswithin the company

Between thecompany’s staff and

clients, suppliers,vendors



ROUTES OF COMMUNICATION

Downwards

Upwards

Horizontal

Multi-directional

Relates to instruction passed downfrom employers via line managers andmanagers to inform subordinates oftasks, decisions, and instructions

Involve ideas being relayed through

consultative committees

Informal aspect of workplacecommunication as it includes gossipand rumors which spread throughoutin many different directions



STYLES OF COMMUNICATION

•Aggressive Communication

•Passive Communication

•Passive-AggressiveCommunication

•Assertive Communication



BENEFITS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE

ImprovesMorale

IncreasesEfficiency

Createshealthyworking

relationships



END OF PRESENTATION

THANK YOU!!!



Aggressive Communication

__You choose and make decisions for others.

__You are brutally honest. __You are direct and forceful.

__You are self enhancing and derogatory.

__You’ll participate in a win-lose situation only if you’ll win.

__You demand your own way. __You feel righteous, superior, controlling – later

possibly feeling guilt.

__Others feel humiliated, defensive, resentful andhurt around you.

__Others view you in the exchange as angry,

vengeful, distrustful and fearful. __The outcome is usually that your goal is

achieved at the expense of others. Your rights areupheld but others are violated.

__Your underlying belief system is that you haveto put others down to protect yourself.



__You allow others to choose and makedecisions for you.

__You are emotionally dishonest.

__You are indirect and self denying.

__You are inhibited.

__If you get your own way, it is by

chance. __You feel anxious, ignored, helpless,

manipulated, angry at yourself and/orothers.

__Others feel guilty or superior andfrustrated with you.

__Others view you in the exchange as apushover and that you don’t know what you want or how you stand on an issue.

__The outcome is that others achievetheir goals at your expense. Your rightsare violated.

__Your underlying belief is that youshould never make someoneuncomfortable or displeased except

yourself.

Passive Communication



__You manipulate others to choose your way.

__You appear honest but underlying comments confuse.

__You tend towards indirectness with the air of being direct.

__You are self-enhancing but not straight forward about it.

__In win-lose situations you will make the opponent look bador manipulate it so you win.

__If you don’t get your way you’ll make snide comments or poutand be the victim.

__You feel confused, unclear on how to feel, you’re angry butnot sure why. Later you possibly feel guilty.

__Others feel confused, frustrated, not sure who you are or what you stand for or what to expect next.

__Others view you in the exchange as someone they need toprotect themselves from and fear being manipulated and

controlled. __The outcome is that the goal is avoided or ignored as it cause

such confusion or the outcome is the same as with an aggressiveor passive style.

__Your underlying belief is that you need to fight to be heardand respected. If that means you need to manipulate, be passiveor aggressive, so be it.

Passive-Aggressive Communication



__You choose and make decisions for you.

__You are sensitive and caring with your honesty. __You are direct.

__You are self-respecting, self expressive and straightforward.

__You convert win-lose situations to win-win ones.

__You are willing to compromise and negotiate. __You feel confident, self-respecting, goal-oriented,

valued. Later you may feel a sense of accomplishment.

__Others feel valued and respected.

__Others view you with respect, trust and understand where you stand.

__The outcome is determined by above-boardnegotiation. Your rights and others are respected.

__Your underlying belief is that you have aresponsibility to protect your own rights. You respectothers but not necessarily their behavior.

Assertive

Communication



Being able to express

oneself in a sociallyacceptable mannerthat may be easily

understood by otherpeople

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