CENTRO SAN ANTONIO

2012 Update

April 2011 – May 2012

President: Ben E. Brewer III

Operations Manager: Jimmy Richards

FY2012 PID Boundary

N

Centro’s Key Services Current Level of Service

• Ambassador Amigos

• Maintenance Amigos

• Streetscaping Amigos

• Marketing & Public Relations

Ambassador Amigos

Ambassador Amigos Current Level of Service

• 17 Ambassador Amigos,

plus • 1 Cross-trained Project Manager

• 4 Cross-trained Shift Supervisors

• Cover the entire PID area

• District is divided into 5 coverage zones

Ambassador Amigo Zones N

Ambassador Amigos Current Level of Service

Coverage – Monday through Sunday

• 9 A.M. - 6 P.M. 5 Ambassadors

• 12 P.M. - 9 P.M. 5 Ambassadors

– Everyday

• 9 A.M.- 9 P.M. 1 Ambassador at Alamo Plaza

1 Ambassador at River Walk Streetcar Station on River Level

1 Ambassador at Mobile Information Kiosk

• 9 A.M. – 6 P.M. 1 Ambassador at Centro Info Center

- 1 Supervisor and 1 Operations Center Staff at all times

664 total hours per week

Ambassador Amigos Services of past 12 months

• Assisted 883,072 downtown guests, office workers and residents with directions and service needs

• Manned Mobile Information Kiosk at various locations daily

• Serve as additional “eyes & ears” for the SAPD Downtown Bicycle Patrol & Park Police

• Trained in specialized historical & geographical facts

• Available for special tours of key historical and geographic areas of downtown

• We have a total of six team members that have obtained their Professional Tour Guide Certifications.

Ambassador Amigos Monthly Contacts

-

20,000

40,000

60,000

80,000

100,000

120,000

People Assisted

Maintenance Amigos

Maintenance Amigos Current Level of Service

• 35 Amigos, plus

– 1 Cross-trained Project Manager

– 4 Cross-trained Shift Supervisors

• Cover entire PID area

• District divided into 6 coverage zones

N Maintenance Amigo Zones

Maintenance Amigos Current Level of Service

• Amigos per zone

– Pan and Broom teams work sidewalks in assigned zones

– Six teams dedicated to pressure washing

• Four for night time bus stops & sidewalks (9pm-5:30am)

• Two day time teams for spot cleaning sidewalks (6am-3pm)

• Schedule

– Monday through Friday 8 A.M. - 5 P.M. 12 crewmembers

12 P.M. - 9 P.M. 6 crewmembers

– Saturday and Sunday 8 A.M. - 5 P.M. 7 crewmembers 12 A.M. - 9 P.M. 6 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Pressure washing, graffiti abatement, trash bag pick-up, weed removal, gum removal

– Performed on schedule and on an as-needed basis

• 1,388 total hours per week

Maintenance Amigos Services in past 12 months

• Collected over 68,329 bags of trash, a total of 850 tons

• Power washed in District a total of 41 million SF of sidewalks

• Power washed 11,054 bus stops

• Removed weeds from 1,005 block faces of District sidewalks

• Removed 100,247 gum spots from District sidewalks

• Removed 10,120 graffiti tags & stickers

• Provide contract maintenance services for COSA DT Operations on the River Walk

• Provide contract maintenance services for San Antonio River Authority on Museum Reach

• Provide contract services for Pearl Farmer’s Market & Sunday in the Park

• Trained to serve as “eyes and ears” for the SAPD Downtown Bicycle Patrol and Park Police

Maintenance Amigos

RiverWalk Sanitation Services Current Level of Service

• Amigos on the RiverWalk

- City of San Antonio Contract Service

- Three 2-man teams clean RiverWalk on a daily basis

- 14 Amigos

• Schedule

– Monday through Sunday 6 A.M. - 10 A.M. 6 crewmembers

2 P.M. - 8 P.M. 6 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Elevator cleaning, graffiti abatement, trash & brush pick-up, trash can tipping, trash removal

– Performed on schedule and on an as-needed basis

• 540 total hours per week

Maintenance Amigos

Museum Reach

Current Level of Service

• Amigos on Museum Reach of San Antonio River

- San Antonio River Authority Contract Service

- 8 Amigos

• Schedule

– Monday through Sunday 8A.M. – 5 P.M. 4 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Trash & brush pick-up, trash can tipping & trash removal

• 224 total hours per week

Streetscaping Amigos

Streetscaping Amigos Current Level of Service

• 4 Amigos

• Schedule Monday through Friday

– 5 days per week

– 6 A.M.- 3 P.M.

– Saturday (as needed if lack of precipitation)

• Improvements include:

– 586 12” terra-cotta pots on light poles

– 60 clusters of 3 large pots on sidewalks & in plazas

– 86 12” terra-cotta pots on stair rails between street &

RiverWalk

– 3 concrete planters at the RiverWalk Street Car

Station

• 160 hours/week

Streetscaping Amigo Work Areas

Legend Clusters of pots

Pots on

handrails

Pots on

lampposts

• Planted 2,016 bougainvillea plants

• Planted 3,360 pansies

• Planted 3,360 petunias

• Regularly pruned, fertilized and treated for insects

• Dispensed thousands of gallons of water to supplement rainfall

• Regularly replaced missing and dead plants as necessary

Streetscaping Amigos Services in past 12 months

• Maintained Downtown “Need Help”

Rack Card program in over 300

Regional Hotels & Restaurants

• Added Wi-Fi to Mobile Information

Kiosk

• PID Information Resource

• Added “Amigo Feedback” page to

Website

• Media Exposure for Amigos

• Special Event Participation

• Helped launch Haven for Hope

Donation Meters

• Facebook and Twitter presence

Marketing &

Public Relations Services in past 12 months

FY2012 Special Projects

& Capital Improvements

• Partnered with COSA Downtown Operations to provide

funding for a grackle “relocation” program

• Partnered with DTA and Centro Partnership to provide funding for a downtown strategic plan with focus on housing, parking, hospitality & office attraction

• Purchased 25 new sidewalk blue recycling receptacles

• Utilized handheld PDA’s to conduct landscaping survey for COSA on River Walk, at Milam Park, and Travis Park

• For the past 12 month all Amigos have worn Pedometers while performing their duties. This resulted in 59,574 miles walked or the equivalent of walking around the earth’s equator 2 ½ times.

Amigo Numbers from October

2009 to April 2012

Total People Assisted 2,131,358

Trash Bag Count 193,672

Pounds of Trash 4,841,800

Gum Stops Removed 226,613

Graffiti Tags Removed 21,151

Block Faces of Weeds Removed 1,953

Sq. Ft of Sidewalks Pressure Washed 77,364,454

Plants Replaced 43,967

Miles Walked since Oct. 2010 100,641

FY2012 Budget

Income

• Private Assessments - $1,895,000*

• City/CPS Assessment - 141,000

• By contract (VIA, County ) - 209,000

• Other (Delinquent, P&I)- 23,000

Expenses

• Management/Admin - $ 345,000

• Operations - 95,000

• Maintenance - 950,000

• Ambassadors - 675,000

• Landscaping - 250,000

• Marketing/PR - 100,000

• Capital/Contingency/Reserve - 175,000

* Based on assessment rate of $0.12/$100 valuation