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N E W S L E T T E R

uality Newsuality NewsAUGUST 2014

InsidenCo-Chairman's desk

n14th TPM National Conference

n2014 National Quality Summit

nCII-IQ Anniversary Day nNational Business Excellence Conclave nKaizens Conference & Competition

nForthcoming Programmes

nContact Details

Seminar on Chemical Safety: Standards and Regulations

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Quality Road-Map for MSMEsn

17th TPM Facilitators Coursen

Workshop on Building & Construction Standards

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nNational Conclave on Operational Excellence

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Chairman’s Deskfrom the

Confederation of Indian Industry

The last few months have been quite busy for the Institute of Quality, during which time a wide array of programmes were organized. The first National Conclave on Operational Excellence was organized at which the CII-Frost & Sullivan Whitepaper on “Operational Excellence for Business Growth and Enhancing Stakeholder Value” was released. Cross functional learning and segment specific experiences of performance improvement journeys through case studies and panel discussions was the major takeaway of the first National Conclave on Operational Excellence. CII-IQ organized this Conclave to deliberate on the role of innovation in implementing and sustaining operational excellence and its deployment; implementing opex at shop floors and Supply Chains and Logistics. It also covered the important areas of total employee involvement, competency and performance management. Other programmes covering QMS, Standards and TPM were also successfully conducted. CII-IQ in cooperation with the American National Standards Institute and Bureau of Indian Standards organized a Workshop on Building and Construction Standards at New Delhi. An eight member US Delegation from 6 US Standards Development organisations, IAPMO, AMSE, ASTM, UL, NFP and ASHRAE participated to share their work and experience in development of globally accepted standards in areas such as building materials, plumbing, fire protection, electrical installations, air conditioning and heating equipment used in building construction. Indian counterparts, notably BIS, BMTPC, IIT Roorkee, Quality Council of India also shared their standardization programmes on National Building Code, earthquake resistance, low cost building materials, ready mix concrete which have helped create a quality mindset in the construction industry in India. CII’s flagship programme on Green Building certification was also highlighted during the workshop. The 13th Anniversary Day of the CII Institute of Quality was celebrated on the 9th of May

with the message that Quality and Business Excellence should be top management driven, down to the last mile delivery and that critical feedback from stakeholders was crucial for sustainable improvement. The day also marked the hosting of the National Business Excellence Conclave on the subject of ‘Inclusive Performance Excellence’ with sessions on HR, Innovation, Supplier management and Customers to address all major stakeholders’ perspectives as a part of inclusive excellence. The Institute also jointly organized with Sustainability Support Services, SSS (Europe) AB, Sweden as the knowledge partner, a Seminar on Chemical Safety: Standards and Regulations at Mumbai .This seminar was a continuation of a series of earlier seminars organized by CII and SSS in 2011 to create awareness on European REACH regulat ions (Regulat ion on Registration, Evaluation, Authorisation and Restriction of Chemicals). The Seminar highlighted the current developments relating to the chemical safety regulations and standards established in different parts of the world and deliberated strategies that would help the Indian chemical industry meet global requirements and remain export competitive. As part of the Institute’s focus on the MSME sector, CII-IQ conducted a special session on Focus on Quality Management for MSME’s at the MSME Summit 2014 in Mumbai. Key input for enabling MSMEs to meet the competitive challenges both from the large segment as well as from global imports were discussed together with insights into the forthcoming revision of ISO 9001. Some practical pointers, by way of a road map, were given to the participating MSME’s to strike the best balance between quality output, time schedules and costs. CII IQ's TPM Club has been consistently promoting TPM in India through various Seminars, Conferences, Plant visits and other means. As part of its efforts to make more Indian companies competitive and to support them in their journey two Kaizen

Regards

N KUMAR

Conferences cum Competitions were conducted in Pune and New Delhi where over 150 Kaizens were presented. This year a new “Karakuri” category was introduced. A TPM Facilitators course was also conducted. The purpose of these programmes was designed such that practicing companies benefitted by adapting experiences of other successful companies besides giving confidence to new entrants. The networking at this pan-India meet proved to be crucial to all. I would also like to take this opportunity to extend a warm welcome to Mr. R. Mukundan, Managing Director of Tata Chemicals Limited (TCL) as the Co-Chairman of the CII Institute of Quality. I am sure the Institute will benefit signif icantly from his vast industry experience, guidance and sagacity in driving further its growth plans. The 22nd CII National Quality Summit, a “must-attend” flagship event of the CII-Institute of Quality, this year will be held on 19th & 20th November in New Delhi. During the Summit, the CII-EXIM Awards for Business Excellence 2014 will also be announced. I would request all of you to plan your work so as to be able to attend this mega Quality event. We will be shortly sharing the dates and programme with you. We wish to thank and inform members of all the happenings in IQ and seek your support in making future events similarly successful.

Quality has continued to be the undercover for the manufacturing prowess of India Inc. Brick and mortar companies have adopted and perfected various qualitative improvements in their manufacturing processes hitherto. The CII Institute of Quality too, through its TPM Club India, continues to play a discerning role in enhancing productivity. However, the winds of change are heralding in the new digital era. However, it portends new challenges to retain and thereafter sustain growth right from the boardroom to the shop floor, both in the Manufacturing and Services sectors. Digital transformation needs to be sustained with long term commitment.

In this backdrop, it is relevant that the CII Institute of Quality is organizing its 22nd National Quality Summit focusing on the theme “Delivering Quality in the Digitized Era – New Directions for Sustained Value Creation” during November in New Delhi. The disruptive and productive impacts of digital technologies are already impacting corporate operations and performances. While there are still some “doubting Thomases”, it is well known that manufacturing value chains and operating models can significantly benefit from digital technologies.

The Summit will focus on digital innovation to address key business drivers to reduce costs, increase productivity, shorten time-to-market and increase customer focus. It will highlight the current state of the art regarding digitization and its tools and methods, and to identify key digital opportunities in the manufacturing industry. When properly exploited, digital technologies can help manufacturers turn into highly innovative, fast-growing and agile companies. Digital innovations such as collaboration platforms, analytics, social networks, rapid manufacturing, virtualization, cloud computing and crowd sourcing will progressively play critical roles in shaping the fortunes of companies. In order to build a cohesive digital roadmap, organizations need to adopt a

four-pronged design-innovate-prioritize-implement approach.

The over two decade old Quality Summit, has always been the stage for thought leadership and this time too, it will be ideal for members to exchange ideas and concerns in a meaningful way. Host to a galaxy of noted speakers and thought leaders, the Summit sessions in focus shall include The Future of Manufacturing: A business-as-usual approach will not deliver that outcome; The servitization of manufacturing: A reflection on future challenges; The digitization of everything: how organizations must adapt to changing consumer behavior; Technology Trends 2014: Inspiring Disruptive; Sustainability: Comparing Lean, Six Sigma and Total Quality Management; Time : The Next Source of Competitive Advantage: Quick Response Manufacturing (QRM) and Manufacturing Breakthroughs: Three Top Winners of Business Excellence.

The Quality Summit will also be the stage for the Awards Ceremony of the CII-EXIM Bank Award for Business Excellence 2014 where the best performing Indian organizations, whether private, public or non-profit will be recognized. Many Indian organizations have already benefitted from the excellence process and assessment. The Award is regarded as one of the most respected and coveted trophies of successful organizations having indisputable track record of success in turning strategy into action and continuously improving their organization’s performance.

R MukundanCo-Chairman,

CII Institute of Quality

uality Newsuality NewsConfederation of Indian Industry

NEWS LETTER AUGUST 2014

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Co-Chairman’s Deskfrom the

(L to R): Mr Easwaran Subramanian, Senior Director, Strategy & Operations, Deloitte Touche Tohmatsu India Pvt. Ltd.; Mr Ajay Shankar,

IAS, Member Secretary, National Manufacturing Competitiveness Council; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice

Chairman, The Sanmar Group; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr L Krishnan, Past Chairman, CII Karnataka & Managing Director, Taegutec India Private

Limited and Ms Greeta Varughese, Executive Director & Head CII Institute of Quality at the Inaugural of the 21st National Quality Summit on 8th

November 2013 in Bangalore with the theme “Quality as the game changer in uncertain times"

(L-R): Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr C Chetan Rao,

Manager- BE, Bosch Limited, Nashik, Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies & Consumer Affairs, Govt. of Karnataka; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr H B Thontesh, VP (Commercial), Bosch Limited, Nashik; Mr Ashok Warkhede, President, Bosch Employees Union; Mr Thomas

Merbecks, VP (Technical), Bosch Limited, Nashik and Mr A Gopikumar, VP (Commercial) , Bosch Limited, Bangalore at the Award ceremony where Bosch Ltd, Diesel Systems business-Nashik won the prestigious CII-EXIM

Bank Award for Business Excellence 2013

GLIMPSES FROM NATIONAL QUALITY SUMMIT 2013

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CII-IQ Anniversary Day

CII-IQ Anniversary Dayuality Newsuality NewsConfederation of Indian Industry


The 13th Anniversary Day of the CII Institute of Quality was celebrated on the 9th of May 2014. The day also marked the hosting of the National Business Excellence Conclave on the subject of ‘Inclusive Performance Excellence’. The welcome and theme address of the event was delivered by Mr Soumitra Bhattacharya Immediate Past Chairman, CII Karnataka State Council & Joint Managing Director Bosch Ltd. Addressing the distinguished guests at the event, Mr. Bhattacharya in his address recounted the History of the Quality Movement in India since 1986 and the role of CII IQ as a premiere institution in delivering Quality. He also opined that Quality and Business Excellence should be top management driven, down to the last mile delivery and that critical feedback from stakeholders was crucial for sustainable improvement. Mr C Balagopal, Ex IAS, Entrepreneur and Author in his special address spoke about the identity and idea of India. He described the past twenty years in Indian History as a significant period as many things, believed as impossible at independence, became a reality. India, he said, has over the years learnt to combat the friction caused by its diversity and cope with it. Mr Shombit Sengupta, Founder, Shining Consulting in his special address spoke about ‘Brand Friendship’. He discussed the three outcomes and approaches of brand promotion: ‘sorrow’ if it is only a selling procedure, ‘serious’ when it projects its product performance as better than that of the competitor and ‘smile’ when it creates a friendship between the customer and product and gets the customer to own the brand. Mr Thomas Varghese, CEO & Business Head - Textiles, Acrylic Fibre & Overseas Spinning, Aditya Birla Group delivered the IQ Anniversary Day Lecture. In his lecture, Mr. Varghese referred to

globalization, sociopolitical trends, environment and technology as triggers to disruption in today’s world. Therefore, he said, the need for sustainable development was very relevant today and described strategic alignment in leadership and inclusive innovations as critical business elements that could make this possible. In his keynote address, Mr R Mukundan, Co-Chairman, CII Institute of Quality & Managing Director, Tata Chemicals Ltd said that Quality is a mindset issue and effective governance holds the key. CII, he said was one of the few Industry bodies that drive Quality. Speaking about the relevance of Mahatma Gandhi’s principles in today’s world, he stressed upon the fact that change begins with oneself amidst one’s weaknesses. Mr L Krishnan, Past Chairman, CII Karnataka & Managing Director, Taegutec India, delivered his concluding remarks by thanking all the distinguished guests for their significant contributions to the growth and development of India and the Indian industry.

National Business Excellence Conclave

Mr C V Subrahmanyam, Principal Counsellor and Head Business Excellence, in his opening remarks introduced the theme of the conclave as “Inclusive Performance Excellence”. Briefing participants on the sessions planned on HR, Innovation, Supplier management and Customers, he said, it would address all major stakeholders perspectives as a part of inclusive excellence that the programme intended to bring out.

L-R: Mr L Krishnan, Past Chairman, CII Karnataka & MD, Taegutec India Private Limited; Mr C Balagopal, Ex IAS, Entrepreneur and Author; Mr Shombit Sengupta, Founder, Shining Consulting; Mr Thomas Varghese, CEO & Business Head - Textiles, Acrylic Fibre &

Overseas Spinning, Aditya Birla Group; Mr R Mukundan, Co-Chairman, CII Institute of Quality & MD, Tata Chemicals Ltd.; Mr Soumitra Bhattacharya, Immediate Past Chairman, CII Karnataka State Council & Joint MD, Bosch Ltd. at

the Inaugural of the 13t CII-IQ Anniversary Day

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The opening remarks in the session Innovative Approaches in Driving HR Excellence were delivered by Mr L Krishnan, Past CII Chair, Karnataka, who introduced the speakers Ms Hema Ravichander and Mr Deenadayalan. Ms Hema, while dwelling upon the people dimension being different in the same company due to different cultures, spoke about future proofing Organizations and listed out challenge in the HR space in 2014 being Human capital, CRM, Innovation, Opex and corporate brand and reputation. She elaborated on the 3 pillars of innovation: mindset, structuring for success and having robust HR competencies. The next practices, she said, would include areas of talent acquisition, CRM and employee advocacy. She also highlighted the need for restructuring with care, having a good work life balance with elements of family, people, community and work. Mr. Deenadayalan, the other panelist spoke on “HR for winnovation” with a different perspective. He stressed on the need to go back to the glorious past of India as a knowledge exporter and learning centre and urged corporate to create the “Nalanda” of the yester years renovating the knowledge Gurukul. He spoke of the need to create leaders from the grassroots by encouraging and empowering people. He gave multiple examples of blue collars people from humble origins rising up the corporate ladder to hold high positions. He presented a different opinion and thoughts on the need not to differentiate people based on “blue collar” and emphasized the need for inclusive HR.

Mr S Chandrashekar, Managing Director, Bhoruka Power Corporation Limited in the session Leadership in a VUCA world – Pursuit Of

Excellence in Uncertain Times introduced Mr Debashish Mukherjee, Partner AT Kearney who spoke on the VUCA world; acronym for volatility, uncertainty, complexity and ambiguity. He quoted examples from real life situations as well as business situations to familiarize the participants on the new concept. He elaborated on the need to have a vision, understand the situation, and use scenario planning and finally be agile to address the elements of VUCA.

Mr R Srinivasan, Past Chairman, CII Karnataka in the session Collaboration with Customer for a Win-Win in Service Excellence introduced the panelists representing the hospitality, insurance and banking sectors who shared insights into collaborating with customers for a win-win situation as a dynamic requirement of the service industry. Mr H N Shrinivas, Advisor, Tata Group Skills spoke about the need to delight customers with examples from the hotel industry. He gave examples of empowerment and selfless service by ordinary people who, on the front line, faced “moments of truth” and came out blazing creating service excellence. He also recalled the incidents of the Mumbai Terror attacks at Taj where employees put their lives on the line to save guests thereby connecting to the customer and being empathetic to customer needs. Mr Vineet Sharma of Max Life Insurance spoke on the challenges in Insurance industry and spoke on the customer, distributor and investor’s perspective with varying needs. He later explained how they had evolved simple customized products by listening to customers and engaging employees. He also commented on all employees taking the Service pledge at Max Life that lays down minimum service protocols. Mr Pankaj Jaju of Axis Capital underscored the need to bring in a variety of customized products cutting across sectors by collaborating with the customer. He gave examples of catering to the Pharma and financial segments like capital markets where, suite of products were designed to cater to the entire business life cycle requirements. This, he said, had made them a preferred partner with almost all the big names of the Indian Industry.

Mr S Chandrashekhar, Former Chair, CII Karnataka, in the session The Competitive Edge: Driving Growth & Profitability Through Innovation introduced the panelists from GE & TCS and gave a brief on the need for Innovation. Mr Vikram Damodaran from GE Healthcare stressed on necessity being the mother of Invention and constraint being the mother of Innovation. He cited the affordability and access of healthcare being a point of concern vis a vis the high cost of diagnostic and treatment equipment. In order to look at affordable healthcare, he gave examples of how GE spent time with front liners in hospitals like nurses, lab technicians and made major changes in product features, cut out non value adds, redesigned, realigned equipments to suit cultures, ergonomics, psyches to come out with products more affordable. The resultant reduction of equipment cost by more than 90% created a niche mass market and also fulfilled social needs and obligations as government hospitals were able to afford equipments for primary health care. Mr V Ramanathan, from TCS spoke about Innovation in the BFSI segment where he elaborated on

L to R: Mr S Deendayalan, Founder & Managing Director CEO (Centre for Excellence in Organization Pvt Ltd) ; Mr L Krishnan, Past Chairman, CII

Karnataka & Managing Director, Taegutec India Private Limited and Ms Hema Ravichandar, Strategic HR Advisor, Hema Ravichandar

Strategic HR Advisory

(L to R): Mr S Chandrasekhar, Managing Director, Bhoruka Power Corporation Limited and Mr Debashish Mukherjee, Partner,

AT Kearney

L to R: Mr Pankaj Jaju, Executive Director, Axis Capital Ltd; Mr H N Shrinivas, Advisor, Tata Group Skills initiative, Tata Sons Ltd ; Mr R Srinivasan, Past Chairman, CII Karnataka and Mr Vineet Sharma,

Executive Vice President, Max Life Insurance Company Ltd



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the risk appetite for Innovation. He spoke of the three requirements of Executives; commitment, supportive organization structure and motivated individuals to stoke innovation internally within the system. He gave examples of TCS coming out with ION which was a product based on pay per use for small and medium businesses which was a huge market with tremendous growth opportunity. Another case was on Hello Bank which was the only mobile banking system with a complete self service capability on all fronts which needed “re-imagination” to come out with innovative thought. He spoke on the 3 Es of Explore, Enable and Exploit to evangelize innovation and also look at having separate unit for disruptive innovation and use crowd sourcing for idea generation.

Mr CP Rangachar, Managing Director, Yuken India Ltd, the session chair in the session Creating Enhanced Value – The Role Of Suppliers made the opening remarks highlighting the importance of suppliers moving up in the value chain in the back drop of the massive outsourcing requirements and suppliers creation. He introduced the panelists to share their thoughts both from the supplier and customer

The 23rd Kaizen Conference cum Competition, conducted by TPM Club India of the CII Institute of Quality, held in Pune on 1-2 July 2014 successfully concluded with the announcement of the 10 winners; 3 in the Operator level, 3 in the Supervisor / manager level and 2 in Karakuri Level and 2 in the Senior Manager level categories. A total of 78 Kaizens were presented from 58 companies; 25 Kaizens in the Operator Category; 10 Kaizens in the Karakuri Kaizen Category; 28 Kaizens in the Supervisor/Manager Kaizen and 15 Kaizens in the Senior Manager Level.

Indian manufacturing sector is always considered as a backbone of Indian Economy. It has gone through various phases of development over the period of time and has grown at a robust rate over the past ten years to become one of the best promising and performing sectors in the Indian economy. However, in today’s global scenario and increasing competition, the endurance of companies is measured by the ability they possess to rapidly innovate and improve. As a result, it

perspective. Mr Muthukumar of Automotive Axles, spoke on how there was a need to move beyond the standard requirements of Quality, cost and delivery which are today’s hygiene factors. He spoke on the requirements of Operations systems, management system, mindset and capability as necessary drivers for adding value. He also stressed on today’s requirements of suppliers needing to give complete solutions instead of components and assemblies thereby giving an enormous advantage to move up in the value creation zone. Mr SK Ramesh of Bosch echoed a similar line of thinking by stressing on the need to deliver enhanced value. He gave the concept of E= MC2 where enhance value can be derived out of a combination of management, competence and cooperation. He also spoke about the huge opportunity available in the global supply chain considering the fact that a single location can service worldwide requirements creating economies of scale and gave examples of how this is being leveraged in the Bosch world.

increases look out for new methods, techniques and processes that drive improvements in quality, costs and productivity which are eagerly in demand. In today’s fast changing marketplace, slow, steady improvements in manufacturing operations will not be helpful to survive in the long run. Companies must improve at a faster rate than their competitors if they are to become or remain leaders in their industry. Such Kaizen conferences help India Inc. to innovate and improve its manufacturing processes.

The top 2 winners of the Operator and Supervisors category and the 1st winner of the Senior Manager & Karakuri category from this Championship and the 22nd Kaizen Championship held in February 2014 at New Delhi would contest for the “Best of the Best” for the Kaizen Championship Trophy to be held during the TPM National Conference in September this year.

For more information on the Business Excellence vertical and on the Conclave, please contact [email protected]

23rd Kaizen Conference cum Competition



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L to R: Mr Vikram Damodaran, Director- Innovation, GE Healthcare India; Mr S Chandrasekhar, Managing Director, Bhoruka Power Corporation

Limited and Mr V Ramanathan, V P & CTO- Banking Technology Group, Tata Consultancy Services Ltd.

L to R: Mr S K Ramesh, General Manager, Bosch Ltd; Mr C P Rangachar, Managing Director, Yuken India Ltd and Mr N Muthukumar,

Senior Vice President & Whole time Director, Automotive Axles Ltd.

Winners of the 23rd Kaizen Competition with members of TPM Club India

Position Category Company Topic

1

Operator’s Category

Triveni Turbine Limited Easy to Operate or Monitor

2 Vardhman Textiles Ltd.Easy to Clean, Lubricate,

Inspecct & Tightening

3 Amtek India Limited Elimination of Minor Stoppages

1

Karakuri Category

Mahindra & Mahindra Ltd, Mumbai Operator fatigue reduction

2Hindustan Coca-Cola Beverages Pvt

Ltd, Moula AliOperator fatigue reduction

1

Manager’s Category

Mahindra & Mahindra Ltd,NagpurShut down loss reduction or

Decreasing MTTR

2 Godrej & Boyce Mfg. Co.Ltd, PESD Management loss reduction

3 Durovalves India Pvt.Ltd. Energy loss reduction

1Senior Manager’s

Category

Godrej & Boyce Mfg.Co. Ltd, Lawkim Motors

New Technology introduction/process modification

2 Bajaj Auto Ltd., Waluj, Aurangabad Equipment related design changes

For more details on this Championship and other details TPM related programmes, please contact [email protected]



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The 22nd Kaizen Conference, successfully conducted by TPM Club India of the CII Institute of Quality in New Delhi during 18-19 February concluded with the announcement of 10 winners. This year a new “Karakuri” category was introduced which had 2 winners. The other winners included 3 in the operator level, 3 in the supervisor / manager level and 2 in the senior manager level categories. A total of 83 Kaizens competed for top honours. Besides var ious process improvements presented, it was estimated that over Rs 11.38 crores of savings had directly accrued from the successful implementation of various Kaizens !

All major companies from different sectors across the country like Food & Beverages, FMCG, Engineering, Oil & Gas, Steel Industries, Auto OEMs & Auto component manufacturing, Cement Industries, Pharmaceuticals, Textiles, Metal, Paints, Plastic, Engineering, Precision Tools from PSUs, OEMs, Tier 1 & Tier 2 suppliers presented their best Kaizens. Over 240 participants from 74 organisations

attended the 22nd Kaizen Conference.

The Kaizen Conferences with over 100 winners till date, have over the years emerged as a preferred platform for corporates to not only present their improvement initiatives but also compete amongst themselves, through delegate voting, to be declared winners. Distributing the prizes, Mr Yogesh Munjal, Chairman, CII - TPM Club India lauded the innovative introduction of the new “Karakuri” category which would prove to be beneficial for various companies.

24 Kaizens contested in the Operator’s category where 3 trophies were awarded; 14 Kaizens contested in the new Karakuri category where 2 Trophies were awarded; 32 Kaizens contested in the Manager/Supervisor category where 3 Trophies were awarded and 13 Kaizens contested in the Senior Manager category where 2 Trophies were awarded. Overall 83 Kaizens in 4 categories contested and 10 Trophies were awarded.

22nd Kaizen Conference

Winners of the 22nd Kaizen Conference with members of the TPM Club India

Winners Names

Category 1st Winner 2nd Winner 3rd Winner

Karakuri KaizenMahindra & Mahindra Ltd - Automotive

DivisionPiaggio Vehicles

Baramati

Operator Category Vardhman Textiles Ltd - HoshiarpurMahindra Swaraj

DivisionDurovalves India Pvt

Ltd - Aurangabad

Supervisor CategoryMahindra & Mahindra Ltd - Nashik

DivisionHCCBPL - Wada

SKF India Pvt Ltd - Haridwar

Sr. Manager CategoryGodrej Precision Engineering - Plant 9

MumbaiBajaj Auto Ltd - Waluj

For more information, please contact Joby John in CII Institute of Quality at joby.john@ cii.in



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The CII Institute of Quality (CII-IQ) organized its First National Conclave on Operational Excellence on 10 April at Hotel Hilton, Chennai. The Theme of the Conclave was “Operational Excellence for Business Growth & Enhancing Stakeholder Value” and was attended by 115 participants from across India.

The CII-Frost & Sullivan Whitepaper on “Operational Excellence for Business Growth and Enhancing Stakeholder Value” was released by Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group in the presence of Mr Anantha Subramaniam, Associate Director - South Asia & Middle East, Manufacturing & Process Consulting, Frost & Sullivan, Mr L Krishnan, Conclave Chairman, Immediate Past Chairman, CII Karnataka & Managing Director, Taegutec India Private Limited and Mrs Greeta Varughese, Executive Director & Head, CII IQ.

CII-IQ in partnership with Frost & Sullivan, Knowledge Partners for this conclave, presented the cross learning and the segment specific experiences of performance improvement journeys through case study sharing and panel discussions. Some of the key topics addressed during the one day conclave included: Role and importance of Innovation in implementing and sustaining Operational Excellence; Effective Deployment of Strategy (Case Studies); Implementing Opex at Shop Floor – Best Shop Floor Practices; OpEx in Supply Chain & Logistics(Best Practices) and Total employee involvement - Employee Involvement, Competency Management in Changing World, Performance Management.

National Conclave on Operational Excellence

Release of CII-F&S whitepaper on “Operational Excellence for Business Growth and Enhancing Stakeholder Value” at the National Conclave on Operational Excellence 2014 on 10th April 2014 at Chennai

L-R: Anantha Subramaniam, Associate Director - South Asia & Middle East, Manufacturing & Process Consulting, Frost & Sullivan; L Krishnan, Conclave Chairman, Immediate Past Chairman, CII Karnataka & Managing Director, Taegutec India Private Limited;

N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group and Mrs. Greeta Varughese, Executive Director & Head, CII IQ

L-R: Anantha Subramaniam, Associate Director - South Asia & Middle East, Manufacturing & Process Consulting, Frost & Sullivan; L Krishnan, Conclave Chairman, Immediate Past Chairman, CII Karnataka & Managing Director, Taegutec India Private Limited; N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group and

Mrs. Greeta Varughese, Executive Director & Head, CII IQ at the Inaugural of the National Conclave on Operational Excellence 2014 on 10th

April 2014 at Chennai



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While Mr L Krishnan, Conclave Chairman, Immediate Past Chairman, CII Karnataka & Managing Director, Taegutec India Private Limited delivered the welcome address, the Theme Address was delivered by Mr Anantha Subramaniam, Associate Director - South Asia & Middle East, Manufacturing & Process Consulting, Frost & Sullivan. The Special Address was delivered by Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group. Others who spoke in the Conclave included Mr Ashok Rao, Chief Consultant, KGK Consulting Services; Mr Kunal Sharma, National Head - Operational Excellence, Hindustan Coca Cola Beverages Pvt. Ltd; Mr Amit Gupta, Director – Operations, South Asia & Managing Director, Halla Visteon Climate Systems India Limited (HVCSIL);

CII in cooperation with the American National Standards Institute and Bureau of Indian Standards organized a Workshop on Building and Construction Standards on February 12 and 13 at New Delhi. An eight member US Delegation from 6 US Standards Development ,IAPMO, AMSE, ASTM, UL, NFP and ASHRAE participated to share their work and experience in development of globally accepted standards in areas such as building materials, plumbing, fire protection, electrical installations, air conditioning and heating equipment used in building construction. Indian counterparts, notably BIS, BMTPC, IIT Roorkee,

Mr Shrikant Savangikar, Director Business Excellence , Quality & Sustainability, SKF India Ltd; Mr Padmaprasad Munirathinam, Vice President – Enterprise Application Services SAP Practice and Chief Architect – Procurement, Sustainability and Technology, HCL Technologies; Mr Sriram Dhanyamraju, Executive Director, Dell India; Mr S Kumaradevan, Vice President-Operations, Tractors and Farm Equipment Ltd. (TAFE); Mr P Kaniappan, Convenor, CII-TN Manufacturing Panel & Whole-time Director, WABCO India Ltd; Mr D Keshava Kumar, Chief Executive, L&T Construction Equipment Ltd; Mr Suresh Bose, Head- HR, Sterlite Copper and Mr Sunil Banthiya, Executive Director- Supply Chain, 3M India.

Quality Council of India shared their standardization programmes on National Building Code, earthquake resistance, low cost building materials, ready mix concrete which have helped create a quality mindset in the construction industry in India. CII’s flagship programme on Green Building certification was highlighted during the workshop under a session held under the chairmanship of Mr Prem Jain, Chairman, CII Green Building Council.

Workshop on Building & Construction Standards

For more details on the Conclave, please contact Mamta Rai in the CII Institute of Quality at [email protected]

(L-R): Leslie McDermott, Senior Manager International Development, ANSI; G P Russ Chaney, Chief Executive Officer, IAPMO; John Thompson, Director, Global Standards, UL; H.S. Dogra, Chairman, Civil Engineering Division Council, BIS; Anupam Kaul

Principal Counselor, CII; Sunil Soni, Director General, BIS; S. Joe Bhatia, President and CEO, ANSI; Muthiah Kasi, PE, SE, CVS (Life), ASTM and Chairman Emeritus, Alfred Benesch & Company; Satish Chander, ASME Standards Liaison to India;

Madhukar Sharma, President, ASME; Donald Bliss, Vice President, Field Operations, NFPA; Meghan Lehtonen, Vice President, IAMPO



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The US side was lead by Mr Joe Bhatia, CEO of ANSI while the Indian side was represented by Mr Sunil Soni, Director General BIS and Mr Anupam Kaul, Principal Counsellor, CII. Inaugurating the workshop, Mr V K Gupta (DG CPWD) said India is prone to natural and manmade disasters like earth quakes, floods, storms, fires etc. and therefore prime importance is to be given to safety aspects keeping in view the large number of high rise buildings being constructed in the country. He stressed on the importance of sustainability and said its inclusion in the National Building Code is a very positive development.

The technical sessions concluded with a consensus developed on future cooperation among the participating agencies over a 3-5 year horizon. CII called for a close cooperation among standards agencies of both countries to enable common standards that would eliminate duplicate efforts by industry and facilitate smooth flow of bilateral trade. Mr Sunil Soni DG, BIS said BIS is open to making use of standards

CII Institute of Quality organized a Seminar on Chemical Safety: Standards and Regulations at Mumbai on 25 April 2014. The Seminar was jointly organized with Sustainability Support Services, SSS (Europe) AB, Sweden as the knowledge partner.

This seminar was a continuation of a series of earlier seminars organized by CII and SSS in 2011 to create awareness on European REACH regulations (Regulation on Registration, Evaluation, Authorisation and Restriction of Chemicals). The main objective of the Seminar was to highlight the current developments relating to the chemical safety regulations and standards established in different parts of the world and to discuss strategies that would help the Indian chemical industry meet global requirements and remain export competitive.

made by US based SDOs in Indian standards and to adopt them in India on dual numbering system basis. Mr Joe Bhatia offered ANSI’s help in developing mechanisms for sharing of IPRs of the US based SDOs with BIS.Key recommendations of the workshop included:

? Sector specific collaborations between India and US, with dialogues and exchange visits between respective industry representatives, standard bodies’ officials and committee members, and related to the specific areas.

?Working on joint initiatives between US and Indian bodies emanating from these dialogues

?Development of regional cooperation in stadnards and conformity assessment programmes

? Identification of Technical exchange opportunities and holding more workshops / seminars in each sector

Prof. G.D. Yadav, Vice-Chancellor, Institute of Chemical Technology, Mumbai in his inaugural address introduced the concept of managing chemical safety at the molecular design level through better understanding of chemical behavior, as a better and more cost effective approach than traditional methods of applying downstream safety factors in production, supply and use. He also highlighted the use of safer alternatives of toxic chemicals as well as safer processing methods.

Mr Sapan Ray, Sr. Vice President of Reliance Industries Limited spoke on the impact of technical regulations on the Indian chemical industry. He stressed on the need to Adopt, Adapt & Align Indian regulations with those of other countries worldwide. This would enable India to have a regulation in place for chemicals, while pursuing its domestic policy objectives.

(L-R): S. Joe Bhatia, President and CEO, ANSI; V.K Gupta Director General, Central Public Works Department; Sunil Soni, Director General, BIS; Anupam Kaul Principal Counselor, CII

For more information on the Workshop please contact Anupam Kaul, Principal Counsellor CII-IQ at [email protected]

Seminar on Chemical Safety: Standards and Regulations



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Mr Giles Hobson, Business Manager from National Chemical

Emergency Response Centre (NCEC) UK presented the 24 Hour

Emergency Response Helpline Services being managed by his

organization on a worldwide basis and appealed to Indian industry to

pay equal attention to chemical accidents during transport as much as

they were giving to workplace safety.

Dr Rakesh Dubey, Director, Disaster Management Institute outlined

the history of Indian regulations on chemical safety triggered by the

Bhopal Gas Disaster, and how it compares with regulatory frameworks

of developed countries today. Dr. R.K Jha, Head Chemical Division,

BIS, informed the work done by Bureau of Indian Standards (BIS) so far

and acknowledged the need to further develop and upgrade the

existing chemical standards and codes. He said a good suite of

standards would immensely contribute towards India evolving as an

industry friendly chemical regulator.

Mr Shisher Kumra, Executive Director of SSS engaged in valuable

experience sharing on the advantages that companies had derived by

complying the REACH regulation by way of substantial increase in

Mr Anupam Kaul, Principal Counsellor, CII said that ever since the

promulgation of REACH Regulations, there had been many

developments in the regulatory scenario world over. Hence, it was

necessary to take a fresh look at the requirement to regulate production

and import of unsafe chemicals in India. He informed the discussions

going on in this regard in the various Ministries of the Government of

India and the recommendation of the 12th Plan to set up a suitable

regulation.

The Seminar concluded with a general consensus that there was an

urgent need to develop consensus among various ministries and other

stakeholders for an effective chemical safety regulation in India as well

as the need to build capacity in Indian industry for meeting the global

regulatory challenges.

exports to Europe; as well as the cost dis-advantage faced by Indian

SME’s due to differential classification system

(L-R): Sapan Ray, Sr. Executive Vice President, Reliance Industries Ltd ; Anupam Kaul Principal Counselor, CII; Dr. G.D. Yadav, Vice Chancellor, Institute of Chemical Technology, Mumbai; Shisher Kumra, Executive Director, Sustainability Support Services (Europe) AB,

Sweden at the Inaugural of the Seminar on Chemical Safety: Standards and Regulations at Mumbai on 25 April 2014

For more details on Chemical Regulations and REACH, please contact [email protected]



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as manpower, inventory, energy, and working capital. Small investments in product and process design, skills development, statistical analytics, visual management, TPM tools leads to dramatic improvements in the quality-cost-time combination. Unfortunately, the inertia to change is the biggest constraint. Another constraint is the lack of adequate analytics of company performance, despite a lot of measurement and generation of data by individual functions that takes place in almost all SMEs that includes process indicators, product rework and rejections, manpower deployment, raw material and other input costs, sales. Simple ratios used as company performance indicators such as inventory turnover ratio, rejection / rework costs as a percentage of sales, defect segregation, productivity per employee, delivery performance compliance, enable effective decision making in real time. MSMEs also need to develop sharp diagnostic and remedial capabilities to resolve and improve day to day irritants to quality-time and cost through the use of proven approaches starting from Kaizen to Quality circles to Six sigma.

A cultural shift is required in the way MSMEs approached quality, summarized in the table below

Quality road-map for MSMEs

CII Institute of Quality presented an overview of quality as it impacts trade and industry in the modern times at the CII (WR) MSME Summit 2014 held on 14 March 2014 in Mumbai. The MSME Summit was organized on the theme Visionary Emerging MSME’s – Strategies for Getting to the Next Level, in which a special session on Focus on Quality Management for MSME’s was convened as a key input for enabling MSMEs to meet the competitive challenges both from the large segment as well as from global imports. Mr Anupam Kaul, Principal Counsellor, presented the key developments and new initiatives on quality that have taken place in recent times. As a member of the ISO committee for the next revision of ISO 9001, he unveiled some of the strategic changes being considered such as risks to quality, and business contexts in the revised standard. Highlighting the nature of difficulties encountered by SMEs, he presented practical approaches that SMEs should adopt to strike the best balance between quality output, time schedules and costs.

One of the major impediments in obtaining the right balance is an inadequate understanding of the quality cost structure. In an attempt to ensure high customer end quality, most SMEs absorb high internal rejection costs, which has a spiral impact on other cost elements such

(L to R): Mr Vipin Mullick, Chairman, CII MSME Sub-Committee & Managing Director, Inspros Engineers Pvt Ltd & Mr Anupam Kaul, Principal Counsellor, CII-IQ at the special session on Focus on Quality Management for

MSME’s at the MSME Summit 2014 in Mumbai on 14 March 2014.

Quality Definition From product oriented to customer oriented

Quality as a Priority From second priority after sales & costs, to first priority

Decision making From Short term to Long term

Emphasis on From Detection to Prevention

Error handling From Operations to Systems

Responsibility for Quality From Quality Control to Everyone

Problem solving From Managers to Teams

Procurement priority From Price to Quality

Manager Role From plan. assign control, enforce to delegate, coach, facilitate



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A good period for this transformation is 3-5 years. However for realizing the gains, judicious investments need to be made in a few vital areas such as

? Development of professional and competent managers?Training of employees – multi-skilling?Preventive maintenance? Creating a buffer inventory of Critical spares? Knowledge tools?Poka yoke?Inventory / stores management software? Design software? Technology aided manufacturing?Layout redesign – lean – cellular manufacturing’?Energy efficient work space? Energy audits

Global economy has built bridges for manufacturing industry to grow and connect worldwide; however it also led to new challenges and created an atmosphere where industry has to be more conscious towards cost, quality, improvements, productivity, new market higher expectations, techniques, competitions and various processes. To confront such challenges, companies are gradually adopting TPM methodology; known to be best in class providing proven manufacturing practices.

With an objective to enhance knowledge and proper guidance on the aforesaid, TPM CLUB INDIA - IQ organised the 17th TPM Facilitator Course from 9 – 13 June, 2014 at Mahindra & Mahindra Ltd (Automotive Division) Mumbai. The program was designed to facilitate and enable the participants in implementation and make them aware of the pillars of TPM knowledge which is considered as a powerful tool to

? Handling equipment?In-process measuring equipment?Good facilities for the employees Mr Anupam Kaul also presented a road map for MSMEs to graduate from certificate based minimum compliance models such as ISO 9001 or TS 16949 to a perpetually improvement models such as the CII EXIM Bank Excellence Model based on globally recognized principles of excellence. He dispelled doubts on the applicability of the excellence model to MSMEs, who tended to view these as large sector luxuries and explained that the model ensures benchmarking and comparisons only at the peer level.

Several case studies of MSMEs who have successfully implemented some of the quality tools were presented.

become competitive in operations in manufacturing sector. This was the 17th course in the series to give an insight in TPM methodology to 30 participants who were from various organizations. The course assisted the participants to learn and upgrade their knowledge about unique structured approach, different pillars, responsibilities and deployment strictly in conformity with the JIPMS methods through classroom training. A series of case study presentations took place which was followed by an assessment that would qualify the participants as TPM in-house facilitators. The course was relevant to most organizations and provided implementation examples from a wide range of industry sectors successfully practicing TPM.

The program included the following:

? Lectures by TPM Instructors / facilitators?Understanding of the JIPM-TPM approach?Understanding the breadth and depth of TPM? TPM Principles and Practices? Correct interpretation of TPM methodology and Its Benefits

Mr Abdul Wadood, Principal Counselor, Mr S Srinivasan, Sr. Consultant and Mr S Venkateswaran, Senior Counselor from TPM CLUB INDIA were the faculty for this course.

This decade long Facilitator Course series, with 17th in series this time, has over the years emerged as one of the most preferred platforms for industries to enhance their knowledge. So far through this course, 470 facilitators from 301 companies have assumed the role of internal guides / champions / coordinators and are further guiding their companies in the journey of TPM.

For more details, please contact Mr Anupam Kaul, Principal Counsellor, CII-IQ at [email protected]

17th TPM Facilitators Course

For more information on this course and other information on TPM Club India please contact [email protected]

Participants in the 17th TPM Facilitator Course in Mumbai



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nAssessor Training for Business Excellence at Bangalore II5-7 August, 2014 | Bangalore

nLaboratory Quality System & Internal Audit as per ISO 15189:201214-17 July, 2014, Bangalore, Pune

nAnnual Convention 2014 for the Executive Secretaries & Personal Assistants18 July, 2014, Bangalore

nWorkshop on Kobetsu Kaizen21-22 July, 2014, Pune

nWorkshop on Enterprise Risk Management Based on ISO 3100021-22 July, 2014, Mumbai

nEnhance Profitability through HR Intervention22 July, 2014, Bangalore

nWorkshop on Profit Oriented Innovative Methodology for Design & Development of New Machines/ Products- DM22-23 July, 2014, Chennai

nWorkshop on Strategic Process for Operators Involvement in Improvement Process24-25 July, 2014, Chennai

nWorkshop on Increased and Utilisation through Strategic Planned Maintenance Steps28-29 July, 2014, Coimbatore

nLaboratory Management & Internal Audit as per ISO / IEC 17025:054-7 August, 2014, Bangalore19-22 August, 2014, Pune

nSix Sigma Regional Level Competition and Conference6 August, 2014 | New Delhi13 August, 2014 | Bangalore

ACTIVITIES & PROGRAMMES CONDUCTED DURING JULY & AUGUST 2014

FORTHCOMING PROGRAMMES August-September 2014

21-22 August,2014

Two Days Seminar on The Legal Metrology Act 2009

MUMBAI

11-12 Sept, 18-19 Sept,

25-26 Sept, 2014Workshop on Innovation and Knowledge Management : From Best Practices to Next Practices

MUMBAI

NEW DELHI

BANGALORE

21-22 August, 2014

Plant Visit to TPM Practicing Companies

BANGALORE

21-22 August, 2014

New Workshop on “Excellence in Strategy Deployment” - Pune

PUNE

27-28 August,2014

Measurement of Uncertainity

PUNE

25 August,2014

Six Sigma Regional level competition

PUNE

25-26 August, 2014

Strengthening MR Skills

BANGALORE

27 August,2014

Seminar on PEP

GURGAON

CII Headquarters : Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi 110003. Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168

Confederation of Indian Industry

CONTACT DETAILS

Confederation of Indian IndustryCII Institute of Quality

Bharat Nagara 2nd StageMagadi Road, Vishwaneedam Post,

Bangalore - 560 091 T : +91 80 23286085 / 7690/9391

F : +91 80 23280314

Chennai

Confederation of Indian IndustrySouthern Region98/1,Velacherry main roadGuindy. Chennai 600032T : +91 44 42444555

F : +91 44 42444510

Gurgaon

Confederation of Indian Industry Plot No. 249 F, Sector - 18 Phase IV, Udyog Vihar Gurgaon - 122015 T : +91 124 4014060-67

F : +91 124 4014069 / 80

Pune

Confederation of Indian IndustryPune Zonal Office10th Floor, Office D, Godrej Eternia-C,

'B' Wing, 3, Off Pune Mumbai HighwayWakdewadi, Shivajinagar, Pune 411 005T : +91 20 66075800 / 01

F : +91 20 66075822

Mumbai

Confederation of Indian Industry105, Kakad Chambers, 1st Floor132 Dr Annie Besant RoadWorli, Mumbai - 400 018Tel : 022-24931790Fax : 022-24945831 / 24939463

For further details, please contact:[email protected]



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