program overview: leadership and management by prime learning group

Fall 16

P O S I T I V E R E S U L T S . I N N O V A T I V E M A S T E R Y E D U C A T I O N

08 Fall

Leadership and Management Program By: PRIME Learning Group

PROGRAM OVERVIEW

©2013 PRIME Learning Group Inc. | All rights reserved

TABLE OF CONTENTS

ABOUT PRIME LEARNING GROUP 4

PRIME’S CUSTOMIZED EDUCATION 4 CONTACT INFORMATION: 5 PRIME LEARNING GROUP INC. 5 LEADERSHIP AND MANAGEMENT PROGRAM SUPPORT: 5 ORGANIZATIONAL DEVELOPMENT AND FACILITATION SERVICES: 5 CURRICULUM LICENSING INFORMATION: 5

CURRICULUM DOCUMENTS: 6

PROGRAM PORTFOLIO 6 FACILITATOR GUIDES 7 LEARNER GUIDES 7 RUN SHEETS 8 MARKING MATRICES 8

SERIES 1: FUNDAMENTALS 9

COURSE OVERVIEW 9 UNITS INCLUDED 9 UNIT 1: BECOMING A LEADER 10 UNIT OVERVIEW 10 PRIME LEARNING OBJECTIVES AND OUTCOMES 10 UNIT 2: EFFECTIVE SUPERVISION 10 UNIT OVERVIEW 10 PRIME LEARNING OBJECTIVES AND OUTCOMES 10 UNIT 3: CRITICAL THINKING 11 UNIT OVERVIEW 11 PRIME LEARNING OBJECTIVES AND OUTCOMES 11 UNIT 4: COMMUNICATION 11 UNIT OVERVIEW 11 PRIME LEARNING OBJECTIVES AND OUTCOMES 11

SERIES 2: COMMUNICATION 12

COURSE OVERVIEW 12 UNITS INCLUDED 12 UNIT 1: WRITTEN COMMUNICATION 13 UNIT OVERVIEW 13 PRIME LEARNING OBJECTIVES AND OUTCOMES 13 UNIT 2: CONFLICT MANAGEMENT 13 UNIT OVERVIEW 13 PRIME LEARNING OBJECTIVES AND OUTCOMES 13 UNIT 3: DIVERSITY 14 UNIT OVERVIEW 14 PRIME LEARNING OBJECTIVES AND OUTCOMES 14 UNIT 4: DELEGATION AND EMPOWERMENT 14

Program Overview: Leadership and Management

1©2013 PRIME Learning Group Inc. | All rights reserved

UNIT OVERVIEW 14 PRIME LEARNING OBJECTIVES AND OUTCOMES 14 UNIT 5: PUBLIC SPEAKING 15 UNIT OVERVIEW 15 PRIME LEARNING OBJECTIVES AND OUTCOMES 15 UNIT 6: DECISION MAKING 16 UNIT OVERVIEW 16 PRIME LEARNING OBJECTIVES AND OUTCOMES 16

SERIES 3: TECHNICAL MANAGEMENT 17

COURSE OVERVIEW 17 UNITS INCLUDED 17 UNIT 1: PROJECT MANAGEMENT CYCLE 18 UNIT OVERVIEW 18 PRIME LEARNING OBJECTIVES AND OUTCOMES 18 UNIT 2: TIME MANAGEMENT 18 UNIT OVERVIEW 18 PRIME LEARNING OBJECTIVES AND OUTCOMES 18 UNIT 3: BUDGET AND COSTING 19 UNIT OVERVIEW 19 PRIME LEARNING OBJECTIVES AND OUTCOMES 19 UNIT 4: MANAGING CONTRACTORS 19 UNIT OVERVIEW 19 PRIME LEARNING OBJECTIVES AND OUTCOMES 20 UNIT 5: LEAN AND PROCESS MANAGEMENT 20 UNIT OVERVIEW 20 PRIME LEARNING OBJECTIVES AND OUTCOMES 20

SERIES 4: LEADING WITH IMPACT 21

COURSE OVERVIEW: 21 UNITS INCLUDED 21 UNIT 1: TEAMBUILDING 22 UNIT OVERVIEW 22 PRIME LEARNING OBJECTIVES AND OUTCOMES 22 UNIT 2: ORGANIZATIONAL CHANGE 22 UNIT OVERVIEW 22 PRIME LEARNING OBJECTIVES AND OUTCOMES 22 UNIT 3: SITUATIONAL AND TRANSFORMATIONAL LEADERSHIP 23 UNIT OVERVIEW 23 PRIME LEARNING OBJECTIVES AND OUTCOMES 23 UNIT 4: STRENGTHS-‐BASED LEADERSHIP 23 UNIT OVERVIEW 23 PRIME LEARNING OBJECTIVES AND OUTCOMES 23



ABOUT PRIME LEARNING GROUP We are comprised of a team of unique and highly qualified individuals who pride themselves on being results oriented problem solvers. We bring our collective skills and ideas together in order to identify your needs and potential. Our hope and desire is to help you both achieve and exceed your goals and dreams.

Our programs are customized according to your own needs, goals, wants and desires. We believe in the diversity and individuality of our clients and understand that like snowflakes, no two persons are the same. What works for one may not work for another, which is why everything we do and teach is created with you in mind. Our methods are practical, diverse, dynamic, and full of energy!

We firmly hold true to the fact that learning is fun. We always practice what we teach and we truly do inspire growth.

PRIME’s Customized Education The word “education” usually brings to mind a classroom setting with rows of desks and a teacher standing up front delivering a lecture. And the honest truth is that seated at each desk is someone whose predominant emotion is boredom. PRIME challenges that approach, wakes people up and makes learning fun! Training is not punishment nor should it feel like such.

Through using our own method known as, “energized learning” we cater to all learning styles: visual (seeing), auditory (hearing) and kinesthetic (doing). We make every effort to create learning environments that are positive, fun, engaging and interactive. Our goal is for you to be able to apply the skills you’re gaining immediately, providing a focus for usable, practical and results based training.

The courses outlined below provide a snapshot of what we offer you and your company. Training however; is only part of what we do. At PRIME, we’re willing to get our hands dirty along with you, in order for you to achieve the results that you’re seeking. And those that you only dreamed were possible.

We believe in you and want you to find a positive return for all of your investments. Our desire is to not quench what you’re currently doing but to help you find the greatest success in all your projects and endeavors. Using our trademarked Path to Positive Results™ (P2PR™) we provide you with distinct: Needs Analysis, Implementation Strategies, Evaluations and Results Based Planning. And once the results are in, we conduct another needs analysis and the cycle begins again… and again.



Contact Information: PRIME Learning Group Inc. #404 – 14 Royal Ave East, New Westminster, BC V3L 5W5 T. 604-‐345-‐8900 [email protected] www.primelearninggroup.com Leadership and Management Program Support:

[email protected]

Organizational Development and Facilitation Services: [email protected]

Curriculum Licensing Information: [email protected]



Curriculum Documents:

Program Portfolio

All Curriculum Documents Are Contained Within The Adobe Portfolio File. (Leadership and Management Full Box Program by PRIME Learning Group.pdf)

All Curriculum Documents Are Contained Within The Individual Course Subfolders.



Facilitator Guides

Learner Guides



Run Sheets

Marking Matrices



SERIES 1: FUNDAMENTALS COURSE OVERVIEW Leadership and management are essential skills in constructing an effective workplace. This series offers a foundational understanding of the knowledge and skills necessary to become a good leader. Develop a solid understanding of the art of effective supervision and how to apply it to the work place. Strengthen your critical thinking skills by deconstructing the elements of thought, allowing you to better assess and solve problems in your workplace. Improve your communication skills through techniques specific to verbal communication, body language, and written communication

UNITS INCLUDED

Unit 1 Becoming a Leader

Unit 2 Effective Supervision

Unit 3 Critical Thinking

Unit 4 Communications



Unit 1: Becoming A Leader Unit Overview

In every aspect of life, leadership skills prove to be a valuable asset. Leaders provide the motivation and management to accomplish goals and realize visions. But how does one become a leader: are they born, or are they bred?

The skills required to become an effective leader are teachable. These skills will make you a valuable asset to any time you are a member of a team, whether you are team leader or taking orders.

This course will provide you a solid understanding of the principles that make a good leader, and help you develop your leadership skills. It provides a foundational understanding of what it takes to become a good leader, and how to become a good leader effective.

PRIME Learning Objectives and Outcomes

Define the characteristics of a good manager Define the characteristics of a good leader Explain the sphere of influence in relation to those in a leadership role Define vision and value in the context of leadership Evaluate the top down management and bottom up management perspectives Define delegation Explain the process of effective delegation

Unit 2: Effective Supervision Unit Overview

Leaders lead people. But given the diverse personalities, skills sets, and disciplines people have, a leader has a difficult task in leading a team to achieve its goals. Thus the skill of supervision becomes essential for a leader to effectively guide a team.

This unit is focused on making you an effective supervisor. Learn about the responsibilities of a supervisor. Identify different styles of leadership and their relationship to the task of supervision. In addition, since decision-‐making is an essential skill to becoming a good supervision, a foundational section is included about the fundamentals of decision making in a leadership position.


Define the responsibilities of a supervisor Explain Maslow’s Hierarchy of Needs Describe the matrix of situational leadership Describe the steps involved in the decision making process Identify who is impacted by decision-‐making.



Unit 3: Critical Thinking Unit Overview

Everyone thinks; it is our nature to do so. But much of our thinking, left to itself, is biased, distorted, partial, uninformed, or downright prejudiced. If we want to think well, we must understand at least the rudiments of thought, the most basic structures that compose our thinking. We must learn how to take thinking apart.

This course will teach you how to think critical about the situations and problems you encounter in the work place. Learn how to deconstruct the elements of a problem to reach the source of the issue. Develop the ability to establish standards for your critical thinking in order to objectively assess the success of your thought process.


Define critical thinking Explain the relationship between the analysis of thinking and critical thinking Differentiate between the different elements of thought Explain the importance of setting standards in the context of critical thinking Explain Bloom’s taxonomy

Unit 4: Communication Unit Overview

Workplace communication is absolutely necessary for effective functioning in every part of an organization. The problem most people experience is they were never taught how to communicate in a way that produces the desired results. We experience frustration, resistance conflicts or breakdowns. This course focuses on teaching leaders the basic principles of communication so they can use to better interact with employees, team members, clients and other leaders.

This course will help develop an understanding of communication on a technical level. This will allow for a better understanding of how to ensure you communicate effectively regardless of the audience. The course discusses the many different mediums for communication, including, verbal communication, written communication, body language, and electronic communication.


Identify different communication styles and forms Differentiate verbal and non-‐verbal communication Identify common trends in society that affect communication Describe communication skills in the workplace Identify barriers to communication and strategies to overcome them



SERIES 2: COMMUNICATION

Course Overview

This course offers participants the communication skills necessary to work in their industries as successful leaders and managers. Each unit is designed to provide participants with skill sets and knowledge that will help them address problems related to communications. Many topics will be explored, all which serve as underlying principles to communications. Various communication modes will be examined to help develop the participant’s ability to evaluate their appropriateness for use in a variety of leadership and management situations.

UNITS INCLUDED

Unit 1 Written Communication

Unit 2 Conflict Management

Unit 3 Diversity

Unit 4 Delegation and Empowerment

Unit 5 (Not Included in Basic Box) Public Speaking

Unit 6 (Not Included in Basic Box) Decision Making



Unit 1: Written Communication Unit Overview

As a leader and manager, written communications constitutes a majority of your daily tasks. From writing letters, e-‐mails, reports, memos, e-‐mail and blogs, you spend a considerable amount of your day engaged in various written communications. In the business world today, it’s absolutely important to communicate clearly, concisely and effectively. In series 1, communications on a technical level was taught. In this unit, we focus solely on written communications.

Participants will learn how to improve their written communication skills and avoid common mistakes. Topics such as composition, style, structure, proposal writing and other forms of communications will be covered.


Apply written communication tools and technology to leadership and management roles Identify different written communication styles and forms Develop clear and concise written communication forms such as reports, memos, emails and blogs

Identify common mistakes in written communication forms used in the workplace

Unit 2: Conflict Management

Unit Overview Conflicts in the workplace are certain to happen at one point or another. Possessing the ability to mediate a disagreement and helping others to find a reasonable solution can be a very difficult task. However, one of your responsibilities as a leader and manager is learning to manage and facilitate conflicts in the workplace. Knowing how to deal with disputed in a rational, balanced and effective way is an important skill for all leaders and managers to acquire. In this unit, participants will learn useful techniques and processes to properly resolve and handle conflicts in the workplace.


Define conflict Distinguish conflict situations Address barriers to conflict resolution Explain the conflict management process Identify the potential sources of conflict Identify the types of conflict List conflict management techniques Outline a process for managing conflicts successfully



Unit 3: Diversity Unit Overview

Understanding and managing the dynamics of diversity in the workplace allows people to respect and value differences. Working towards a common good can be achieved more efficiently if your team feels valued, respected and empowered. As a leader and manager, embracing diversity is key to a successful organization.

This unit will concentrate on the process of preparing leaders to embrace diversity and cultural aspects of leadership and management. By the end of this unit, participants will learn what organizational changes need to be made to meet the needs of a diverse workforce, as well as to maximize the potential of their work teams.


Define diversity Explain culture as a foundation of behaviour Explain the awareness continuum Develop workplace strategies to overcome diversity related communication issues in the workplace

Explain the concept of diversity Describe how organizational culture can influence leading a team Transform the organizational culture of an organization to reflect the values of a diverse workforce

Create a diversity action plan

Unit 4: Delegation And Empowerment

Unit Overview Successful managing allows you to get more work done by using the knowledge, skills, and attitudes of other people. In order to do this, delegation and empowerment are essential elements and knowing the difference between the two terms is vital for any leader. In this unit, participants will learn how to effectively delegate responsibilities and empower employees in order to improve productively and contribute towards both individual and team development and motivation.


Differentiate between delegation and empowerment Define delegation Explain the advantages and disadvantages of delegation List the guidelines for effective delegation Define empowerment List the advantages and disadvantages of empowerment



Discuss the importance of promoting empowerment as a manager Define the ARCTIC model

Unit 5: Public Speaking (Not Included in Basic Box)

Unit Overview

Public speaking skills are essential aspects of great leadership and management. As a leader or manager, your day-‐to-‐day business can involve communicating with your team/organization and on behalf of your team/organization. It can also involve speaking in front of large audience or simply just a room full of your superiors. Learning how speak effectively can greatly enhance your career, boost your self-‐confidence and create more opportunities. This unit focuses on improving public speaking skills. Participants will learn how to effectively speak with confidence, clarity and conviction in front of different audiences.

By applying the techniques and skills learned in this unit, participants will learn valuable insights and professional public speaking skills of value that can be applied at both social and business levels.


Define public speaking Prepare effective public speaking presentations List the various types of public speaking List the techniques used for good public speaking Distinguish between verbal and nonverbal communication Determine nature of audiences and the appropriate speech type needed (persuasion, acceptance, pitch, etc.)

Demonstrate good body language Assess and engage your audience List ways to overcome nerves when speaking



Unit 6: Decision Making (Not Included in Basic Box)

Unit Overview

Everyday leaders and managers are tasked with making critical decisions that ultimately affect their organizations output and performance but their decision processes are not always as sound as they might imagine. Decision-‐making is a part of the planning process for leaders and managers because it’s the instrument that carries out their workloads and responsibilities. This unit introduces participants to effective decision-‐making techniques that can be used to make effective decisions now and in the future.

By the end of this unit, participants will have a better understanding of how to make highly developed judgment and decision-‐making skills that promote great leadership and management.


Discuss strategies that facilitate both the frequency and quality of decision making Apply decision making to leadership and management situations Identify key elements to consider when making critical decisions List factors that promote or impede decision making Define techniques in group decision making Explain strategies for improving the decision-‐making process. Explain how problem solving, critical thinking, reflective thinking, and intuitive thinking relate to decision making

Apply decision-‐making tools and technology to leadership and management



SERIES 3: TECHNICAL MANAGEMENT

Course Overview Leadership is more than people skills. A good leader has the necessary administrative skills for fostering an effective workplace. These skills include project management, costing and budgeting, time management, and contractor management, which are all covered in this series. Being competent in each of these areas provides those in leadership positions the ability to effectively manage the technical tasks that any leader may encounter.

Units Included

Unit 1 Project Management Cycle

Unit 2 Time Management

Unit 3 Budget and Costing

Unit 4 Managing Contractors

Unit 5 Lean and Process Management



Unit 1: Project Management Cycle Unit Overview

As the world becoming increasingly project oriented, it becomes ever more important to understand the principles of project management. A leader should be able to manage a project effectively and efficient, ensuring the project meets its goals and its stakeholders’ expectations.

The role of the project manager is to guide a project from creation to completion. To do this, a project manager must have a solid understanding of the trends, challenges, elements, and language of project management. This involves the soft

This unit will allow you to examine the process of project management from conceptualization to completion. You will develop an understanding of what defines a project. You will learn about the definitions and challenges of project management, and be introduced to some strategies for becoming an effective project manager. Learn how to develop, plan, implement, monitor, control and close projects of all sizes. Learn to structure and manage basic projects as well as strategies for controlling budgets and schedules.

PRIME Learning Objectives and Outcomes Differentiate between a project and a program Define the scope of a project with goals and deliverables Explain the responsibilities and management of project personnel Develop a project schedule Develop a project budget Explain the importance of quality and ensuring that quality is a key requirement to project success

Describe the whole project management cycle from conceptualization to completion

Unit 2: Time Management Unit Overview

Managing Time is an essential skill in leadership and management. With poor planning and lack of analysis, projects can fall behind schedule quickly.

Project time management consists of 6 key processes: defining and analyzing activities; sequencing activities; Estimating activity resources; estimating activity durations; developing schedules; and identifying how to control and monitor the schedule. These processes interact with each other and affect every area of management including quality, budget and personnel. Each of the listed processes occurs at least once in every project and is utilized in different phases of a project.

This unit will cover these 6 key processes of time management, allowing you to become a more effective leader. Time management is inherently linked with project management and thus is a compliment to skills learned earlier in the project management unit.


Define time management processes



List the elements of time management Explain how time management is an essential element of project management Create activities to be scheduled for a project Explain how to effectively manage time at both work and outside of work Demonstrate your ability to prioritize your use of time to projects using principles of project time management

Review Work Breakdown Structure (WBS) and Critical Path Method (CPM) Assess project scope in the context of scheduling activities Describe different project management scheduling tools Estimate the duration of activities Sequence activities that properly take into account dependencies Develop a project schedule for a project

Unit 3: Budget And Costing Unit Overview

Money is the bottom line of projects, programs and organizations. It is a restraint that everyone must deal with. Budgets of all sizes pose a challenge to those that manage them. Poor financial management results in goals being unmet and projects being cancelled.

As a leader, one of your primary responsibilities is learning how to manage the cost of deliverables in the field you work in. Though a technical aspect of leadership, budgeting and costing is no less important than the people skills commonly associated with effective leaders.

This unit will provide you a solid understanding of the operational and project budget processes. This includes budget developments, implementation, performance and evaluation. Though a technical skill, this course is designed to be interactive and offer you many opportunities to apply what you have learned.


Define the different types of budgets List the key elements from which budgets are prepared Define expenses and revenue Differentiate fixed and variable costs Differentiate direct and indirect expenses

Unit 4: Managing Contractors Unit Overview

Sometimes it simply is not cost efficient or time efficient to accomplish certain objectives in house. When this is the case, organizations will contract the services of other people to meet these objectives.

As a leader, you are often involved in the pre-‐qualification and selection of contractors including the RFP process, competent selection and on-‐going performance monitoring once the contract is signed.



Increasingly companies are concluding that effective contractor management may only be achieved by establishing mutually supportive arrangements such as seminars and joint training initiatives which enable the client to monitor and assist with the contractor development and the contractor to remain up-‐to-‐date and aware of the client’s plans and requirements.

It is most important to plan the activities to be undertaken in advance and ensure that the various departments involved have a clear understanding of their individual responsibilities and their role in achieving the overall objective in relation to the contractors.

This unit focuses on the skills necessary for managing contractors both in projects and programs.


Define common contracting terms Explain the advantages of contracting out work when managing a project Explain the challenges in contracting out work when managing a project Define business process outsourcing Explain the procurement process

Unit 5: Lean And Process Management

Unit Overview Any organization is full of different tasks that need to be completed. These tasks often need to be completed in a certain order and needs certain people to sign off on those tasks. Those processes are developed. Processes are the order tasks are completed to produces a certain product or service.

However, these processes can become cumbersome and inefficient, containing more steps than necessary and reducing productivity. This makes it important to effectively manage these processes. A leader should have a good understanding of the processes that exist in the organization, and ensure they are the best they can be.

One of the most effective forms of process management is Lean. It has been adopted by organizations world-‐wide and has greatly improved production by reducing waste. This unit focuses on process management and how Lean can improve your organization.


Define Lean Differentiate between DMAIC and Lean Define the 8 types of waste Explain Lean tools that can be applied to reduce waste Explain process improvement Explain process analysis



SERIES 4: Leading with Impact

Course Overview: Leading with Impact is a dynamic program that is an essential course for any leader. In this program participants will explore how to build a team effectively, understand how to facilitate strengths based leadership, manage change within their companies and will thoroughly understand the complex concept of situational and transformational leadership. This course is a interactive and practical course designed for executives, managers and leaders from every industry. This program builds on all of the skills the participants have gained from the previous series’ and brings all of their skills and knowledge together. This is a must take course for any leader, experienced or aspiring.

Units Included

Unit 1 TeamBuilding

Unit 2 Organizational Change

Unit 3 Situational and Transformational Leadership

Unit 4 Strength-‐Based Leadership



Unit 1: TeamBuilding Unit Overview

Successful leaders and managers possess the ability to inspire others to achieve goals. A leader can often achieve more with a team than individually. This unit introduces participants to the teambuilding process and how leaders and managers can use its different aspects to build successful work teams.

The unit will help participants understand the different aspects of effective team building, including the teambuilding process, types of teams, stages in team development and the advantages and disadvantages of teamwork.


Define teamwork Identify advantages and disadvantages of teamwork. List the different types of teams that can be used to accomplish goals Review key elements of teambuilding Relate the stages of the team development Identify the qualities of an effective team leader

Unit 2: Organizational Change

Unit Overview In this unit, participants will learn about organizational change and how to strategically integrate and align their organization’s goals and objectives with their resources and personnel. By participating, engaging and practicing, you will clearly understand the role leaders and managers play in organizational change.

Supported by principles and theories relating to organizational development, you will develop, implement and evaluate leadership and management qualities that aligns with organizational mission vision values, goals and objectives.


Identify elements of strategic planning; philosophy, mission, vision. Investigates, analyzes and reports on personnel issues affecting the organization Recommends improvements in the organization’s structures and work processes Evaluates organization’s recruitment and staffing policies and procedures Designs an effective recruitment strategy and process aligned with organization’s objectives Evaluates organizational needs Evaluates corporate culture Differentiate between missions, visions and values Creates appropriate training programs connected to employee and organization objective



Unit 3: Situational And Transformational Leadership Unit Overview

There are many different leadership styles for leaders and managers to choose to help them achieve their strategic goals in the most efficient manner. This unit focuses on two organizational leadership styles: situational leadership and transformational leadership.

Situational leadership seeks to assess the current situation you’re in and change your leadership approach based on the people involved and the task at hand. Transformational leadership involves using a variety of elements and techniques to enhance employee motivation, morale and performance and inspire them to make positive changes. By the end of this unit, participants will have a greater understanding of both leadership styles and will be able to decide which style best suits their needs as leaders and managers in their workplace.


Define situational leadership Define transformational leadership Compare and contrast situational leadership and transformational leadership List the pros and cons for both situational leadership and transformational leadership Compare and contrast leadership styles Determine what leadership theory best suits your needs

Unit 4: Strengths-‐Based Leadership Unit Overview

Strengths-‐based leadership leverages on the personal talents and strengths of the leaders and employees of an organisation. By the end of this unit, you will have the knowledge to determine your own strengths, how to invest in other’s strengths, choosing the right strengths for your team and understanding and meeting the four basic needs of those who look to you for leadership.


Define strengths Explain the disadvantages of focusing on weaknesses Differentiate between thriving and stuck organizations Define Strengths-‐Based Leadership Determine your individual strengths Assess the strength of your team Explain how you can apply strengths to your organization Evaluate the weaknesses of Strengths Based Leadership



program overview: leadership and management by prime learning group

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