personal property forum slides

Mil itar y Surface Deployment

& Distr ibution Command

Personal Property Forum

September 2015

Surface Warriors…Delivering Trust

Administrative Remarks

Facility Accommodations - Breaks

Survey

Agenda - Participants

2


Defense Personal Property Program Organizational Chart

3

BUSINESS PROCESSES DIVISION

OPERATIONAL SUPPORT & QUALITY TEAMTSP Qualifications:

[email protected]

Quality Assurance:[email protected]

Operations: [email protected]

SPECIAL REQUIREMENTS & RATES TEAMDomestic Rates:

[email protected]

International Rates:[email protected]

One Time Only:[email protected]

Billing and Invoicing:[email protected]

Rate Filing:[email protected]

EUROPE TEAMEurope Queries:

usarmy.sembach.598-trans-bde.mbx.ppd

@mail.mil

PACIFIC TEAMPacific Queries:

usarmy.wheeler.sddc.mbx.sddc-pac-pp

@mail.mil

SYSTEMS INTEGRATION DIVISION

SUPPORT TEAMSystems Integration:

[email protected]

Newsletter:[email protected]

SYSTEMS TEAMPPCIG:

[email protected]

STORAGE DIVISION

NTS West Coast, Benicia, CA

Global POV Contract CORs

NTS East Coast, Norfolk, VA

STORAGE & POV TEAMNTS/POV/DPM:

[email protected]

STORAGE MANAGEMENT OFFICESMO Queries:

[email protected]

1 Sep 2015

DIRECTOR, PERSONAL PROPERTY

mailto:[email protected]

















Surface Warriors…Delivering Trust 4

Peak Season Review

Current Week = 36 Data Source: DPS Analytics (31 Aug -15)


2015 Peak Season

Booking Progression

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue

Offered (Not Accepted)

Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)

-

5,000

10,000

15,000

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

3-yr Avg Pickups

In Self-Counseling

In Counseling

In PPSO Queue


Awarded (Pickup)


Blackout Capability


Missed RDD Details

7


Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35

Wk 18 8.53 13.50 8.91 6.34 8.24 15.02 22.61 8.53 7.67 5.25 2.75 0.00 ----- 0.00 ----- 783 7764 9.92

Wk 19 11.26 15.56 11.62 8.20 8.35 14.82 18.79 5.77 7.29 3.81 2.60 0.00 0.00 0.25 ----- 932 10471 11.23

Wk 20 49.76 54.93 23.08 18.00 8.88 22.00 24.80 4.00 6.00 1.00 0.50 ----- 1.50 0.00 0.00 152 4897 32.22

Wk 21 25.31 47.08 69.49 42.16 39.76 9.79 1.80 2.07 5.57 0.75 4.50 0.50 ----- ----- ----- 182 5992 32.92

Wk 22 0.00 0.00 0.00 71.74 54.90 56.88 21.30 20.50 6.33 1.00 4.75 1.00 0.50 ----- ----- 128 5764 45.03

Wk 23 ----- 0.00 0.00 31.00 30.83 87.20 71.33 15.31 9.09 11.86 37.50 0.00 ----- ----- ----- 95 3817 40.18

Wk 24 ----- ----- 0.00 0.00 77.63 95.67 74.24 10.03 5.00 26.08 18.00 0.60 ----- 1.00 0.00 113 3329 29.46

Wk 25 ----- ----- ----- 0.00 0.00 0.00 102.78 46.33 17.24 13.50 12.50 0.00 0.33 0.25 0.00 115 3705 32.22

Wk 26 ----- ----- ----- ----- 0.00 0.00 0.00 78.75 22.35 24.07 14.07 1.17 1.00 1.50 ----- 120 3197 26.64

Wk 27 ----- ----- ----- ----- ----- 0.00 0.00 14.92 88.28 25.25 23.76 1.13 ----- 0.00 ----- 105 3961 37.72

Wk 28 ----- ----- ----- ----- ----- ----- 0.00 0.00 37.75 43.92 47.33 7.17 1.00 ----- 0.00 74 1611 21.77

Wk 29 ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 20.50 47.75 1.94 1.75 0.60 1.86 74 744 10.05

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 40.25 81.00 3.00 1.39 0.60 0.33 84 533 6.35

Wk 31 ----- ----- ----- ----- ----- ----- ----- ----- ----- DPS Analytics Down

Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.29 1.47 1.26 2.09 69 82 1.19

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 4.30 2.70 1.93 59 149 2.53

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 2.60 3.52 51 148 2.90

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.86 28 19 0.68

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 4 0 0.00

Total 3168 56183 17.73 Overall Ratio

Max

Unavail

Ratio

dHHG Unavailability Ratio (by Desired Pickup Date)

669 1840

Kansas to

Regions 1-14

Total

Accepted

Total

Unavail

Unavail

Ratio

TSPs

(1-14)


Wk 18 12.89 14.29 8.15 6.03 28.56 12.48 10.00 12.89 6.00 2.40 0.50 0.00 ----- 0.00 ----- 319 3908 12.25

Wk 19 16.60 15.40 17.37 8.49 26.65 11.86 10.67 5.08 5.00 9.86 0.50 0.00 ----- 0.00 ----- 389 5726 14.72

Wk 20 47.17 40.50 25.57 6.15 4.00 36.40 ----- 1.00 1.00 6.67 1.00 ----- ----- ----- ----- 87 2061 23.69

Wk 21 33.80 89.57 30.79 18.53 9.31 14.85 14.50 2.13 2.25 0.00 ----- ----- ----- 0.00 ----- 96 2044 21.29

Wk 22 0.00 0.00 77.20 55.06 30.21 10.14 22.13 7.33 1.50 2.00 3.00 ----- ----- 0.00 0.00 81 2447 30.21

Wk 23 ----- ----- 0.00 91.50 39.78 54.31 80.00 0.00 2.33 1.00 1.00 0.00 2.00 ----- ----- 45 2231 49.58

Wk 24 ----- ----- 0.00 0.00 2.60 101.43 74.08 26.93 5.83 3.57 1.00 ----- ----- ----- ----- 58 2052 35.38

Wk 25 ----- ----- ----- 0.00 0.00 32.00 79.17 53.95 7.09 18.25 14.83 0.50 ----- 1.00 ----- 56 1870 33.39

Wk 26 ----- ----- ----- ----- ----- ----- 0.00 66.30 8.00 9.00 1.50 1.00 0.25 4.00 ----- 62 1583 25.53

Wk 27 ----- ----- ----- ----- ----- 0.00 ----- 62.43 29.81 25.92 8.20 1.25 0.67 ----- 1.00 60 1427 23.78

Wk 28 ----- ----- ----- ----- ----- ----- ----- 0.00 30.91 15.33 3.20 3.50 1.00 0.33 0.00 30 412 13.73

Wk 29 ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 35.53 33.38 0.80 1.00 1.00 0.60 52 817 15.71

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 9.40 117.44 24.80 1.13 0.50 0.00 39 1288 33.03


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 1.50 1.58 0.83 1.71 40 50 1.25

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 2.00 3.69 10.20 35 132 3.77

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.44 2.83 26 39 1.50

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 17 2 0.12

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 3 0 0.00


665 1830

TSPs

(1-14)

Max

Unavail

Ratio

Louisiana

Regions 1-14dHHG Unavailability Ratio (by Desired Pickup Date) Total

Accepted

Total

Unavail

Unavail

Ratio

dHHG Ratio Breakout


dHHG Ratio Breakout

9


Wk 18 6.85 7.34 5.20 6.82 7.91 9.10 9.44 6.85 0.00 ----- 5.00 ----- ----- ----- ----- 147 1036 7.05

Wk 19 11.91 11.98 4.68 6.24 8.08 9.15 8.45 7.83 3.00 ----- 5.00 ----- ----- ----- ----- 175 1553 8.87

Wk 20 59.33 55.33 78.60 26.60 30.38 8.00 8.00 ----- 23.00 ----- ----- ----- ----- ----- ----- 40 1540 38.50

Wk 21 29.67 102.20 2.00 10.25 10.36 15.31 2.00 1.00 1.50 2.00 0.00 ----- 0.00 0.00 ----- 58 1103 19.02

Wk 22 ----- 0.00 19.33 15.00 41.20 37.33 23.40 2.67 0.50 2.00 0.00 ----- ----- ----- ----- 42 839 19.98

Wk 23 ----- 0.00 0.00 16.63 46.93 35.17 38.50 2.00 ----- 23.00 ----- 1.00 ----- ----- ----- 46 1439 31.28

Wk 24 ----- ----- ----- 0.00 29.00 110.44 101.33 21.00 2.50 ----- 0.50 0.00 ----- ----- 0.00 47 2351 50.02

Wk 25 ----- ----- ----- ----- 0.00 64.33 133.67 45.09 2.22 3.67 4.75 ----- 0.00 ----- ----- 37 1140 30.81

Wk 26 ----- ----- ----- ----- ----- 0.00 15.33 46.38 7.53 0.83 1.33 1.00 0.00 0.50 ----- 54 865 16.02

Wk 27 ----- ----- ----- ----- ----- 0.00 0.00 53.00 2.00 11.36 0.50 0.00 ----- ----- ----- 24 291 12.13

Wk 28 ----- ----- ----- ----- ----- ----- ----- 0.00 5.00 2.69 7.36 2.50 0.00 ----- 1.50 35 132 3.77

Wk 29 ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 22.80 45.27 3.40 1.67 0.00 ----- 33 815 24.70

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 27.57 1.33 0.33 0.00 1.00 36 215 5.97


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.11 0.00 0.58 25 10 0.40

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.50 0.20 0.88 17 12 0.71

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.40 0.40 12 6 0.50

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.25 6 4 0.67

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 1 0 0.00


TSPs

(1-14)

Max

Unavail

Ratio

674 1854

Nevada


Accepted

Total

Unavail

Unavail

Ratio


Wk 18 12.96 17.75 18.72 11.46 18.50 16.44 34.68 12.96 4.70 6.50 2.67 0.67 1.00 0.00 ----- 412 6807 16.52

Wk 19 18.63 20.27 19.00 14.41 16.97 16.94 28.59 11.83 6.27 2.00 1.80 0.33 1.00 0.00 ----- 542 9752 17.99

Wk 20 37.93 70.96 30.00 6.83 10.08 11.19 3.60 50.00 3.00 0.00 0.00 0.00 ----- ----- ----- 127 3984 31.37

Wk 21 33.63 76.62 38.60 23.40 18.17 12.72 6.40 0.33 3.00 0.00 8.50 ----- 0.00 ----- ----- 124 3444 27.77

Wk 22 0.00 0.00 24.47 42.76 38.29 36.44 58.10 25.44 1.67 6.40 2.40 0.33 0.00 0.00 0.00 171 4006 23.43

Wk 23 ----- 0.00 0.00 27.75 91.38 49.19 61.50 2.75 2.00 2.50 0.00 1.25 1.00 1.00 ----- 82 2617 31.91

Wk 24 ----- ----- 0.00 0.00 13.43 45.33 87.46 16.54 3.00 1.50 2.17 0.75 0.00 2.00 ----- 110 1975 17.95

Wk 25 ----- ----- ----- 0.00 0.00 21.23 120.60 36.02 1.92 4.80 4.20 ----- 1.00 ----- 1.00 129 2739 21.23

Wk 26 ----- ----- ----- ----- 0.00 6.61 0.00 60.42 7.61 10.29 6.50 0.75 0.67 0.00 0.50 138 2413 17.49

Wk 27 ----- ----- ----- ----- ----- 0.00 0.00 20.25 51.48 18.21 29.25 1.75 1.00 0.50 0.00 96 2294 23.90

Wk 28 ----- ----- ----- ----- ----- ----- 0.00 0.00 41.36 28.50 11.20 0.25 ----- 0.33 0.00 60 978 16.30

Wk 29 ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 29.96 78.00 11.25 1.88 1.00 0.33 98 2437 24.87

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 34.22 107.50 6.00 1.29 1.78 1.00 108 3071 28.44


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 3.72 1.56 1.14 1.80 81 167 2.06

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 1.00 0.75 1.29 58 56 0.97

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 4.59 1.68 66 176 2.67

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 2.29 60 125 2.08

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 22 0 0.00


TSPs

(1-14)

Max

Unavail

Ratio

666 1831

New York


Accepted

Total

Unavail

Unavail

Ratio



Wk 18 55.64 29.53 50.73 31.08 61.33 54.25 1.00 55.64 2.50 ----- 130.00 33.00 ----- ----- ----- 92 3861 41.97

Wk 19 61.93 44.12 65.56 46.31 67.00 43.40 1.00 25.50 2.50 ----- 130.00 33.00 2.00 ----- ----- 119 6059 50.92

Wk 20 8.00 0.00 ----- ----- 0.00 ----- 19.50 3.00 ----- ----- 7.00 ----- ----- ----- ----- 8 134 16.75

Wk 21 0.00 ----- 30.00 ----- 73.00 70.25 16.00 24.50 64.00 ----- ----- ----- ----- ----- 2.00 17 725 42.65

Wk 22 ----- 0.00 0.00 ----- 120.50 ----- 21.00 63.78 23.50 46.00 27.50 ----- 0.00 ----- ----- 24 1097 45.71

Wk 23 ----- ----- ----- 0.00 ----- ----- ----- 71.50 49.00 100.00 ----- ----- ----- 0.00 ----- 15 778 51.87

Wk 24 ----- ----- ----- ----- ----- 0.00 ----- 88.00 43.00 56.25 ----- 4.00 ----- 1.50 ----- 13 537 41.31

Wk 25 ----- ----- ----- ----- ----- ----- ----- 96.00 68.00 28.00 ----- ----- ----- ----- ----- 6 344 57.33

Wk 26 ----- ----- ----- ----- ----- ----- ----- ----- ----- 34.00 10.00 4.50 0.00 2.00 ----- 22 213 9.68

Wk 27 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 50.00 21.73 33.00 3.50 ----- 16 379 23.69

Wk 28 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 19.00 65.00 6.00 ----- 5 128 25.60

Wk 29 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 ----- ----- 27.36 35.00 7.00 18.50 16 380 23.75

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 ----- 99.67 46.50 30.50 13.00 11 492 44.73


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 37.00 25.00 45.60 34.00 9 349 38.78

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 74.50 37.50 14.50 8 328 41.00

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 151.50 84.67 9 867 96.33

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 2 9 4.50

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0 0 #DIV/0!


TSPs

(1-14)

Max

Unavail

Ratio

640 1759

N. Dakota


Accepted

Total

Unavail

Unavail

Ratio


Wk 18 29.33 48.29 5.00 13.67 64.00 29.00 0.00 29.33 48.50 ----- 21.00 0.00 ----- ----- ----- 45 1604 35.64

Wk 19 39.31 48.29 64.00 25.80 64.00 29.00 25.50 31.33 48.50 ----- 21.00 0.00 ----- ----- ----- 51 2063 40.45

Wk 20 25.00 128.50 99.50 60.00 38.00 ----- ----- 13.00 ----- ----- ----- ----- ----- ----- ----- 13 1029 79.15

Wk 21 ----- ----- 71.00 58.67 44.00 28.67 ----- 6.00 5.00 ----- ----- ----- 42.00 ----- ----- 12 501 41.75

Wk 22 ----- ----- 0.00 ----- 42.50 104.00 ----- 16.20 18.50 ----- ----- ----- ----- ----- ----- 11 307 27.91

Wk 23 ----- ----- ----- ----- ----- ----- ----- 42.75 17.50 ----- ----- ----- ----- 0.00 ----- 7 206 29.43

Wk 24 ----- ----- 0.00 ----- ----- ----- ----- 89.50 60.67 ----- 0.00 ----- ----- ----- ----- 7 361 51.57

Wk 25 ----- ----- ----- ----- ----- ----- ----- 101.50 106.50 108.00 17.50 ----- 38.00 4.00 ----- 12 744 62.00

Wk 26 ----- ----- ----- ----- ----- 0.00 ----- ----- 65.67 34.75 81.50 9.00 42.00 ----- ----- 12 550 45.83

Wk 27 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 55.00 26.60 ----- ----- 6 188 31.33

Wk 28 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 ----- 105.00 ----- 7.00 ----- 3.00 4 115 28.75

Wk 29 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 39.67 3.50 7.50 ----- 11 155 14.09

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 11.50 26.17 2.50 12.00 11 197 17.91


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 13.00 5.14 0.00 10 62 6.20

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 11.00 84.00 73.67 7 467 66.71

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 43.00 3 86 28.67

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0 0 #DIV/0!

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0 0 #DIV/0!


TSPs

(1-14)

Max

Unavail

Ratio

641 1763

S. Dakota


Accepted

Total

Unavail

Unavail

Ratio

dHHG Ratio Breakout



Wk 18 19.23 9.15 17.25 5.24 2.06 5.96 20.06 19.23 4.33 12.00 6.00 ----- ----- ----- ----- 308 3771 12.24

Wk 19 23.50 18.13 27.95 12.77 7.17 8.82 19.04 3.75 4.00 5.60 6.00 ----- ----- ----- ----- 399 7216 18.09

Wk 20 30.13 34.80 18.79 7.00 14.40 35.63 15.50 4.50 4.33 ----- 2.00 ----- 0.00 ----- ----- 87 2202 25.31

Wk 21 44.00 93.61 20.12 4.84 12.71 6.13 7.25 2.33 1.75 0.00 0.50 2.00 ----- ----- ----- 145 4059 27.99

Wk 22 0.00 0.00 26.40 22.62 28.62 29.00 19.00 0.50 0.50 ----- 1.00 3.00 ----- ----- ----- 103 2192 21.28

Wk 23 ----- ----- 0.00 31.60 76.69 50.33 59.13 23.83 ----- 0.33 1.00 2.00 4.00 ----- ----- 60 2390 39.83

Wk 24 ----- ----- ----- 0.00 25.06 75.32 68.00 15.00 0.50 2.25 0.75 ----- ----- ----- ----- 87 2994 34.41

Wk 25 ----- ----- ----- 0.00 0.00 37.95 107.11 31.65 2.44 1.00 0.44 0.00 0.00 0.00 ----- 92 3311 35.99

Wk 26 ----- ----- ----- ----- ----- 0.00 33.89 76.22 8.71 12.00 3.40 1.50 0.00 1.00 ----- 78 2633 33.76

Wk 27 ----- ----- ----- ----- ----- 0.00 0.00 41.95 32.29 5.57 7.00 4.00 0.00 0.00 0.00 73 1780 24.38

Wk 28 ----- ----- ----- ----- ----- ----- 3.00 0.00 8.46 11.77 3.44 0.00 1.50 0.33 0.67 86 542 6.30

Wk 29 ----- ----- ----- ----- ----- ----- ----- 0.00 0.00 52.35 18.32 3.00 0.50 0.00 1.00 84 1541 18.35

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- ----- 20.18 70.94 2.70 1.00 0.50 0.75 60 1403 23.38


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.10 1.00 0.00 0.57 47 20 0.43

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.79 0.42 0.76 78 49 0.63

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.54 0.53 34 18 0.53

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.41 28 9 0.32

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 6 0 0.00


TSPs

(1-14)

Max

Unavail

Ratio

670 1841

Tennessee


Accepted

Total

Unavail

Unavail

Ratio


Wk 18 5.51 4.77 3.58 2.75 2.76 5.39 4.86 5.51 1.62 2.45 2.89 0.30 0.20 0.00 0.50 2189 8863 4.05

Wk 19 7.27 6.51 4.40 2.90 3.27 5.11 5.29 3.74 1.81 2.52 2.63 0.27 0.13 0.00 0.33 2694 12828 4.76

Wk 20 11.77 14.64 8.19 2.38 3.25 3.36 5.35 1.48 1.38 0.90 1.00 0.67 0.67 0.00 ----- 544 3519 6.47

Wk 21 18.69 50.65 20.65 5.60 9.23 7.25 10.09 1.00 0.78 0.58 1.57 0.50 0.00 0.00 1.00 507 7092 13.99

Wk 22 0.00 0.00 8.87 20.88 22.21 24.71 24.82 6.03 0.81 0.60 0.69 1.00 0.00 ----- 0.00 540 8188 15.16

Wk 23 ----- 0.00 0.00 16.73 48.34 56.28 53.25 11.79 2.14 3.58 1.96 0.17 0.67 0.25 0.00 387 11383 29.41

Wk 24 ----- ----- 0.00 0.00 40.09 86.00 70.50 8.61 1.08 0.84 1.11 0.67 0.29 0.40 0.11 430 10315 23.99

Wk 25 ----- ----- ----- 0.00 0.00 22.20 86.84 20.84 3.04 2.15 1.81 0.25 0.20 1.00 0.75 340 4968 14.61

Wk 26 ----- ----- ----- ----- 0.00 0.00 16.42 56.79 4.68 2.11 2.98 0.53 0.20 0.60 0.43 380 5116 13.46

Wk 27 ----- ----- ----- ----- ----- 0.00 0.00 29.94 19.07 7.45 13.26 2.09 0.07 0.23 0.00 421 5797 13.77

Wk 28 ----- ----- ----- ----- ----- ----- 0.00 0.00 19.29 19.92 14.87 1.24 0.73 0.18 0.25 281 3587 12.77

Wk 29 ----- ----- ----- ----- ----- ----- ----- 0.00 2.69 27.69 24.43 1.68 0.39 0.29 0.59 322 4181 12.98

Wk 30 ----- ----- ----- ----- ----- ----- ----- ----- 0.00 19.49 47.64 5.24 0.41 0.23 0.12 281 4707 16.75


Wk 32 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.71 0.37 0.36 0.24 259 107 0.41

Wk 33 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.34 0.58 0.44 220 89 0.40

Wk 34 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.16 0.43 193 52 0.27

Wk 35 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 0.23 88 25 0.28

Wk 36 ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- 0.00 32 0 0.00


TSPs

(1-14)

Max

Unavail

Ratio

674 1854

Virginia


Accepted

Total

Unavail

Unavail

Ratio

dHHG Ratio Breakout


Personal Property Channeling

Concept Pilot

12


Agenda

Channeling Concept Background

Channeling Concept Pilot Overview

Public Review/Comment: Federal Register

Process

Additional Information

13


• DoD Personal Property unique demand characteristics:

o Consistency

o Concentration

o Volume

• Channeling Concept has the potential to leverage DoD requirements

to positively impact operating efficiencies, possibly translating to:

o Customer service improvements

o Simplified interaction between DoD and industry

o Reduced costs (higher Best Value Score)

Channeling Concept Background

14


Channeling Concept Pilot Overview

Pilot Scope: Aggregating shipments at origin on select bi-directional traffic lanes and

awarding to one carrier, up to their maximum capacity

Pilot Scale:

o Two high volume traffic lanes

o Washington DC to/from San Antonio, TX (incl. 75 mile radius or origin/destination)

o Norfolk, VA to/from San Diego, CA (incl. 75 mile radius of origin/destination)

o Duration - five month period of time (Nonpeak and Peak season)

Pilot Bid Solicitation

o Bid solicitation through DPS (as a Volume Move)

o Award announcement through DPS (Volume Move)

San Antonio, TX

Washington DC

San Diego, CA

Norfolk, VA

Channeling Pilot Lanes


Federal Register Process

Government process to communicate significant proposed program changes equally

and fairly to the public policy/process changes

Opportunity to solicit and incorporate feedback from industry

Process:

o Federal Register posting: 8 September

o 60 day industry comment period

o Comment collection and return to USTC/J4P

o USTC/SDDC comment review and adjudication

o Final rule posting

Federal Register Notice

ReleaseOSD

comment collection

Proposed rule revision & comment

incorporation Post Final Rule

60 day comment period

Current Status

30 day comment incorporation

Bid solicitation

16


Additional Information

Channeling Concept of Operations:

http://www.transcom.mil/dtr/coord/coordpartivfrn.cfm

Federal Register Notice/Document Comments:

http://www.regulations.gov

17


Rate Filing Timeline

18

Benefits of new timeline

• Lengthy TSP review of rankings

before TDL goes live (new TDL

avail NLT 23 Feb 16)

• Reduce shipment queue buildup

• Schedule flexibility

• De-conflicts with AMSA

Conference

Highlights

• Rd 1 Open - 11 Jan 16

• Rd 1 Close - 16 Jan 16

• Rd 2 Open - 2 Feb 16

• Rd 2 Close - 10 Feb 16

Impact on GPA

• Will use August GPA

2016 Projected


Performance Period DiscussionPre-decisional

Possible Perf. Periods,• 1Jan - 31Mar

• 1Apr - 30Jun

• 1Jul - 30Sep

• 1Oct - 31Dec

Benefits of change

• Reduce shipment queue buildup

• Eliminates ‘frozen’ periods

• (March, May)

• Better distributes volume evenly

across same number of periods

• Data is 3 yr average of

shipment distribution

19

Volume is average of last 3 calendar years

Volume is average of last 3 calendar years


Customer Satisfaction Survey Update

Survey Ethics

Horizon

• DPS vs. iCSS

• Chapter 403, Par. C.5.d

(NTS releases not counted

as delivered)

• NTS release survey change

System updates

• Reworded questions (7192)

• Deleted questions

• DPS vs. iCSS

20

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00

90.00

100.00

2011 2012 2013 2014 2015

Annual Scores

Link Score Login Score HD Score Overall


Special Requirements & Rates Team

21


Code 2 Details

22


Code 2 Details

23

Delivering Trust

Code 2 Shipment Count

5,813 Code 2 shipment moves from 15 May – 1 Sep 2015

• Slide shows 16% (88 of 557) of channels with Code 2 bookings comprise 60.4% of all Code 2

Shipments booked

24

Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt

US88-REG 10 122 US88-REG 12 71 US40-REG 2 47 US88-REG 9 39 US45-REG 9 30 US58-REG 1 27 US68-REG 11 24 US45-REG 14 21





US84-REG 2 84 US68-REG 10 57 US68-REG 12 45 US25-REG 1 33 US47-REG 6 29 US8190100 -REG 6 26 US62-REG 10 23 US4964400-REG 6 20

US25-REG 2 83 US49-REG 6 56 US88-REG 6 45 US58-REG 14 32 US84-REG 11 29 US17- REG 6 25 US8190100-REG 12 23 US64-REG 14 20






Rate Area & Regions

25


TSP Invoicing Points

26

• Efforts to minimize use of MISC Item code

• Known rating engine problems (workarounds

should be listed in the smart book)

Intra Alaska Mileage Over 14 Miles SCR

6634

Block 18/19 Billing Issue SCR 6896/7443

• Invoice turn around may be faster if TSP

separates origin/destination charges

• Billing and Invoicing questions:

[email protected] or DPS

Helpdesk

• GSA NOCs



400NG Tariff Projected Updates

Item 225 Pickup and Delivery Service Applicable At Third Party and Self-Storage Warehouses

• Primary Pickup (Block 19) or Primary Delivery (Block 18) TSP is required to enter facility to service shipment at no additional cost to the government

Item 28C Diversion language item code has been added to Syncada list

Item 17-1 Attempted Delivery language to identify what happens when attempt is made and it is not TSPs fault

Add new item code for unpacking sever the ties between full pack and unpack (to many CSS comments stating would not unpack, etc.)

Upcoming Regionalization:

• 31 Dec 2015/1 Jan 2016

• FHAT (Ft. Rucker) > CNNQ

• FAAT (Ft. Campbell) > BGAC

Convert Shipments:

• Standardizing delivery for converted lots delivery payment based on government published rates

Diversions

• Mapping, requirements, SCR 7443 and align with business rules (DTR, IT, 400NG)

27


International Tender

28

Diversions

• Mapping, write requirements and create SCR 7443 to align with the business Rules (DTR, IT, 400NG)

Intra-Country Moves (iCM) add 7 new COS 4 channels for 2016 Rate Cycle for OCONUS/OCONUS moves

• BE - Belgium

• GE - Germany

• IT - Italy

• NL - Netherland

• SP - Spain

• TU - Turkey

• UK - United Kingdom

OTO Bids should incorporate all known costs in their bid


International Tender

29

Regionalization

• 31 Dec 2015/1 Jan 2016

• FHAT (Ft. Rucker) > CNNQ

• FAAT (Ft. Campbell) > BGAC

• QFAC (Camp Zama) > QENQ

Foreign Flag Waiver

• Updated language per HQ SDDC G3

Update Item 215 Pickup or Delivery at Commercial Warehouse

• Primary Pickup or Primary Delivery TSP required to enter facility to service shipment at no additional cost to the government

Converted Shipments

• Standardizing delivery for converted lots delivery payment based on government published rates


SPECIAL REQUIREMENTS & RATES TEAM

Domestic Rates:[email protected]

International Rates:[email protected]

One Time Only:[email protected]

Billing and Invoicing:[email protected]

Rate Filing:[email protected]

30







BREAK


MILITARY CLAIMS OFFICE

Concerns

Last Handler denial based on allegation that prior handler caused

damage without sufficient/or any evidence to support the allegation.

75 Day period for reporting loss and damage.

Third party claim services.

TSP's responsibility to mitigate water/mold issues.

32


Section Measure Definition Metric Value BVS %

A Average Days to Dispose of Claim

Days from Filing to Disposal of the

Claim

Average Days 15 pts 3 %

B Late Payment Percent reporting payment not

received within 30 days

% Late 15 pts 3 %

C Percentage of Over-Aged Claims

Percent of claims “Not Disposed” within 60 Days

% Over-aged 15 pts 3 %

D Success in Diverting Claims from

Services

Percent of Total Claims Submitted to

Military Claims Office

% Not Divert

ed

15 pts 3 %

E Customer Satisfaction with

TSP

Measure of “how satisfied” customers

are

Average Satisfaction

Score

40 pts 8 %

Total Claims Score 100 pt 20%

Claims Score

Why?

GAO-03-367, BPWGs,

Feedback

Will make program rankings

more objective

Will improve claims process

for Service Members and

engaged TSPs

33


Claims Score Plan

Working Group to

streamline metrics,

placeholder SCR 7413

Objective measure

Can comprise a % of the

Best Value Score

Requirement target 4th qtr

FY16

Implementation TBD

Thoughts?

34


Operational Support and Quality Team


DRAFT - SDDC PAM 55-4

Draft Changes:

1.0 Definitions

- Market – Programs listed in this document which define areas where a TSP can move

DP3 shipments, including domestic interstate, intrastate, mobile home/boats,

international household goods, and international unaccompanied baggage

− Open Season: A specified time period when applications are accepted for new entrants

in any given portion(s) of the Defense Personal Property Program. The timelines,

channels, and other parameters for each open season will be announced by SDDC

- Prepaid Transportation Expenses – Payments for transportation of shipments for

which the revenue has not been recorded

2.0 Introduction

- Open seasons will be only where additional capacity is needed as determined by SDDC

- Non-uses will be for a minimum of 30 days – reference SDDC-PP Advisory 14-0040

- TSP’s Voluntary Withdraw language

36



3.1.4 Company Experience Requirements

- a spreadsheet to include all shipments moved under their own authority within the 5 year timeframe

3.1.6 Outsourcing TSP Responsibilities

- TSP will populate contact information into ETOSSS (not just exclusive move manager info) and if requested, manager must provide names as on the BL

- For International TSP’s the following services must be performed at the offices of the TSP independent of any other person, firm, or corporation; 1)Shipment Management: 2) Coordinating operational functions; 3) Selecting and Executing necessary agreements with origin and destination agents port agents and general agents overseas; and 4) Paying origin/destination agents, underlying carriers, port agents, and general agents overseas for services rendered

- reference SDDC-PP Advisory 14-0057

3.8 Performance Bonds

- Removed: “or 2.5% of previous year DoD revenue, whichever is greater for the domestic and international bonds”

- reference SDDC-PP Advisory 14-0013

37



3.9 Financial Data/Statements/Ratios

a. A copy of the balance sheet and statement of cash flows from the most recent year end reviewed or audited financial statements must be provided to the QA org box within 150 days of fiscal year end

b. 1. Quick Ratio (1 to 1 or Greater): Cash and cash equivalents includes currency, coins, checks received but not yet deposited, checking accounts, petty cash, savings accounts, money market accounts, and short-term, highly liquid investments with a maturity of three months or less at the time of purchase such as U.S. treasury bills and commercial paper. The items included as cash and cash equivalents must also be unrestricted. Revolving credit facilities or other line of credit financing arrangements are not considered cash or cash equivalents and should not be included in the quick ratio calculation.

Details of the quick ratio calculation must be provided in the comments section of Part I (Financial Certification) of the Financial Statement Web Form. Alternatively, independent financial representative can provide a spreadsheet or other suitable form that depicts the details of the quick ratio calculation to the SDDC financial quals email org box. In either case, all accounts and account data used in the calculation must be resident in Part III of the submission. Specifically, the cash and trade accounts receivable amounts must be clearly identifiable in the accounts data in Part III.

38



b. 2. Debt to Equity Ratio (4 to 1 or Less): Details of the debt to equity

ratio calculation must be provided in the comments section of Part I

(Financial Certification) of the Financial Statement Web Form.

Alternatively, independent financial representative can provide a

spreadsheet or other suitable form that depicts the details of the debt to

equity ratio calculation to the SDDC financial quals email org box. In

either case, all accounts and account data used in the calculation must

be resident in Part III of the submission. Specifically, total liabilities and

total equity must be clearly identifiable.

39



4.0 Additional DOD Participation Requirements

Added “ and a spreadsheet to include all shipments moved under their own authority within the 5 year timeframe” to all market approval paragraphs

Approved DOD TSPs Seeking Additional OTO Approval

Domestic Boat and/or Mobile Home: TSPs must update their ETOSSS in DPS indicating they wish to expand their market to include Boat and/or Mobile Home approval. TSPs must have their insurance provider submit an independent Certificate of Cargo Liability Insurance for Boat/Mobile Home. The minimum coverage amount per shipment is $50,000. No other form of insurance information will be accepted. No performance bond is required for Boat/Mobile Home approval.

International Household Goods, Unaccompanied Baggage and/or Boat: TSPs must update their ETOSSS in DPS indicating they wish to expand their market to include Boat, Household Goods and/or Unaccompanied Baggage. TSP’s must have at least one (1) year of continuous service as a DOD-approved International TSP and have accepted rates on file. TSP’s must also have a satisfactory performance score within the INTL iHHG and/or iUB markets during the current annual (12 month) rate cycle. TSPs must have their insurance provider submit an independent Certificate of Cargo Liability Insurance for Boats. The minimum coverage amount per shipment is $50,000. No other form of insurance information will be accepted. No performance bond is required for Boat approval.

40



DRAFT 6.1 Changes in Required Administrative TSP Information

a. SDDC may, at their discretion, request current reviewed or audited

financials. SDDC does not recognize a TSPs SCAC or a TSPs

operating authority as an asset.

41


40

33

1512 10

6 62 2 2 1 1

Regular Suspensions8 Apr to 25 Aug 2015

PPSO ACTIONS

42

Total of 544 Suspensions (GBLOC Market & GBLOC)

Overall suspensions had minimal impact on overall capacity


111 110

98

72

9 64 4

Turnbacks Shipments left atorigin warehouse

past RDD

Missed Pickups Refusal/Timeouts False statements &documentation

Abusive language Smoking Theft

Immediate Suspensions8 Apr 2015 to 25 Aug 2015

PPSO ACTIONS

43

*The DTR Part IV Chapter 405 Quality Assurance lists these

violations as grounds for Immediate suspensions.

Overall suspensions had minimal impact on overall capacity


SDDC Actions

19 Non-use actions taken by SDDC 8 Apr to 25 Aug 2015

Multiple turnbacks

Multiple missed pickups

Determinations based on: Number of shipments

turned back

Timeframe when occurred

Shortfuse

Impact on the customer

44


Missed RDD

45


Missed RDD Code 2 vs. Code D

46


Foreign Flag Waivers

Purpose:• Compliance US Cargo Preference Act

• Supports National Security Goals

Key requirements• Documented description of efforts made

to secure U.S. flag TSP and copies of

email traffic to/from U.S. Flag Ocean

Carriers indicating non-availability with at

least two (2) U.S. Flag Carriers contacted

• Submit request to G3 at

usarmy.scott.sddc.mbx.ffw-

[email protected]

Not more than 15 calendar days

following the date of HHG pickup.

Not less than seven (7) calendar days

prior to booking cargo with a Vessel

Operating Common Carrier (VOCC).

• HQ SDDC’s email response to each

individual FFW request will serve as the

official decision

Common problems• Late requests

• Poor communication between TSP and

Port Agent

• Missed RDDs and inconvenience claims 47



Intrastate Qualification

Why?

Intent was to better understand where we have capacity

• for a specialized market for intrastate shipments

• to better align capacity with volume

• to position DoD to better compete with residential and corporate accounts by incentivizing TSPs to commit resources to specialized intrastate programs

• Examples

• 2015: 531 Intrastate TSPs filed rates, moved 11,103 shipments

• Some states now have more TSPs than annual shipments

Advisories issued 15 May 2015 (15-0093), 9 Jun 2015 (15-0103), and 1 July (15-0115) removing requirements and allowing more time for industry to comment

48



Results

Primary Comments

• Poor Timing, Conflicts with Peak Season

• Reconsider/delay

• Communication with industry

Reason/intent

Clearly define requirements/criteria

Federal register

Opportunity to Comment

• Impact to Freight Forwarders

• Small Business Impact

• Warehouse Why is one required/Leased/Long term Agreement

• Authority to conduct

• Will TSPs be removed

• Need True Open Season

49



Way Forward

• Decision to postpone proposed new intrastate requirements

Opportunity to clearly define criteria/improve communications

SDDC will assess data and potential impacts prior to

announcements

• IAW 400NG Item 8 continue removing approvals for non-

participating TSPs

SDDC tracks approvals by state

• Prevent TSPs from filing rates where they have no approval

Helps better determine Intrastate capability/capacity

• Define future ‘open season’ requirements

50


General Industry Concerns/Input

Minimum Performance Score announcement

• Timing tied to Tariff/Tender

Rate Filing/Performance changes

• Ranking data in advance to performance period

Common Financial and Administrative Control

• Requirement to declare

2016 Peak Season Business Rules

51


LUNCH

1145-1300

52


Office of the Deputy Assistant Secretary of Defense

Transportation Policy

• Base Access – COL James H. Utley, II

• Regionalization – Mr. Ronald L. Black

53

Defense Travel Management Office

Office of the Deputy Assistant Secretary of Defense (Transportation Policy)

Motor Carrier Installation Access

54

• Background

– OSD (Intelligence) is DoD’s proponent for installation access policy

– Due to recent shootings at military installations, DoD Components are performing

background checks on truck drivers when they enter an installation

– Drivers often face lengthy wait time times to access facilities as a result, according to

industry

– In coordination with NDTA, issued survey to collect and validate carrier wait time data

• Challenges

– Standardizing access procedures, to include driver credentialing and disqualification criteria,

across hundreds of DoD installations

– Gaining buy-in across the Department to accept the Transportation Worker Identification

Credential (TWIC), when combined with a bill of lading, for identify-proofing and vetting

• Way Forward

– Leverage Physical Security Review Board to develop standard access procedures

– Build consensus with DoD physical security representatives to accept TWIC for identity

proofing and vetting



Personal Property Shipping Office Consolidation

• Initial state

– 139 Service-run Personal Property Shipping

Offices (PPSOs)

– Each office performs shipment management,

counseling, quality assurance, and local functions

• Consolidated state

– Consolidation of shipment management functions

to 10 Joint Personal Property Shipping Offices

(JPPSOs) and Consolidated Personal Property

Shipping Offices (CPPSOs)

– Customer store fronts maintained for counseling,

quality assurance, and local functions at Personal

Property Processing Offices (PPPOs)

Shipment

management

Front office

Shipment

management

Front office

Shipment

management

Front office

Shipment

management

Front office

Front

office

Shipment

management

Front

office

Front

office

Front

office

PPSO PPSO

PPSOPPSO

PPPO PPPO

PPPOPPPO

JPPSO

55



Personal Property Shipping Office

Consolidation (Cont.)

Objectives

• Reduce administrative and facility costs

while continuing to meet customer

requirements

• Standardize and streamline business

processes

• Gain efficiencies across all program

elements

Additional benefits

• Established a forum to address issues,

exchange information, and enable

collaborative planning

• Centralized back office functions improved

TSP relationships and oversight

• Enabled conversion from manual files to

electronic files

• Improved customer service through call

centers and consistent delivery of service

Program began in 2011 • Joint Services Team (JST) formed to

support effort and promote collaboration

- Conducted an economic analysis of

alternatives

- Established business rules and

outlined consolidation steps

- Developed tools to track and monitor

progress

56

57

Together, we deliver.UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

Defense Personal Property System (DPS) Briefing Type: Informational

For

Personal Property Forumon

14 September 2015

Ms Roni McDanielsDeputy Program Manager

58



• FY15 Releases Deployed

• FY16 Planned Releases (Tentative)

• FY17-18 Notional Releases

• Engagements

Agenda

59



FY15 Releases Deployed

Release Capability Install Date

2.0.0TSCR 7127, Rate Filing (Replaced COTS Manugistics functionality for Workbench TSP Proposed Annual Rates Uploads)

5 Feb 2015

2.1.0

SCR 6995, Personally Procured Moves (PPMs)SCR 7048, PBP&E Weight EntitlementTSCR 7243, Security RemediationSPRs 6784 and 7140, Overlapping Rate Cycle Dates

20 Mar 2015

2.1.1TSCR 7135, Windows Server 2012 COTS Upgrade(Operating System upgrade on WebLogic Servers)

5 Jun 2015

2.1.2 SPR 7412, (Severity 2) Shipment Status Reversal 12 Jun 2015

2.3.0

TSCR 7192, CSS (Out-of-Cycle)SCR 6975, Refused Shipment Award Rolled to Next Eligible TSPSCR 7223, Self-Counseling ImprovementsSPR Maintenance Release

31 Jul 2015

60



OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT

FY16 High-level planning schedule

2.5.0 TSCR 7135, Windows Server Upgrade

2.6.0 SCR 7291, Claims Quick Fixes & SPR Maintenance

3.0.0 TSCR 7347, Stand-up of BPMS (webMethods)

3.1.0 (BRAVO) TSCR 7283, Java 7/8 Upgrade; TSCR 7334 Siebel Open UI

3.2.0 (ECHO P1) TSCR 7129, User Management and Access Control

3.3.0 (ECHO) SCR 657, Doc Image/Mgt & User Matrix

3.5.0 (LIMA) Rate Filing Maintenance Release #2

SCR 7346, RF BRF Upload & Workbench Date/Time Format Mismatch

3.6.0 (MIKE)

(Previously 3.4.0)

SCR 7108, New Personally Procured Move (PPM) Checklist

SCR 7168, DPS TGET Manual Override Army TAC & MDCs

SCR 6799, Unmask Full SSN on DD Form 1351-2

TSCR 7348, Short Fuse Click Count Fix

TSCR 7353, Short Fuse Shipment Locks Not Unlocking at 5 Minutes

TSCR 7190, TGET Interface Format Changes

4.1.0 (NOVEMBER) TSCR 7134, Oracle 12c COTS Upgrade

3.2.0 3.3.0 3.5.0 3.6.0 4.1.0

DRAFT FY16 Planning Pending Contract Mod

2.5.0

10/2//2015

10/9/2015

2.6.0

10/30/20153.1.0

1/8/2016

3.0.0

11/6/2015

61



FY17 Notional Releases

Capability

SCR 6781 Non-Temporary Storage (NTS)

TSCR 7408, TOPS NTS Data Migration

SCR 6771, TAC and Accounting Codes

SCR 6604, Claims Redesign and Technical Migration

SCR 7393, Self-Counseling Improvements and Technical Migration

SCR 6575, AAFES and NAF Capability

Emergent/regulatory SCRs (Out-of-Cycle)

COTS Upgrades and Architecture Improvements

62



FY18 Notional Releases

Capability

SCR 6282, Digital Signature (CAC) SCR 6522, Digital Signature (Non-CAC)

Direct Procurement Method (DPM)

SCR 3479, Automatic ReweighsSCR 5232, Joint/Combined Spouse Moves

SCR 3578, Shipment Routing Options and Traffic Management Decision SCR 2033, Redesign of Dates Fields

SCR 6550, Archiving Capability SCR 6708, Low Bandwidth Capability

Emergent/regulatory SCRs (Out-of-Cycle)

COTS Upgrades and Architecture Improvements

63



• 15 – 16 Sep 2015 – Post Peak Season Hot Wash, Arlington, VA

• 18-21 Oct 2015 – International Association of Movers Annual Meeting, San Diego, CA

• 20-23 Mar 2016 – American Moving and Storage Association Annual Education Conference, New Orleans, LA

Engagements

64



QUESTIONS?


BREAK


Military Services

Joint Operations Board/

NTS Invoice Reconciliation Project Status

Military Service Headquarters Panel

• Navy: Invoice Processing

• Air Force: Service Update

• Army: Army Consolidations

• Marine Corps: Customer Satisfaction Survey

66

Personal PropertyJoint Operations Board

67

14 September 2015

Joint Operations Board

• The Joint Operations Board (JOB) is the Joint Personal Property/Household Goods operational/execution working group committed to working together across Government activities and stakeholders in gaining efficiencies and standardization across all program elements of the Department of Defense (DoD) Personal Property Enterprise.

• Members:• Army – Army Personal Property Lead Element (APPLE) and Army Sustainment

Command (ASC)

• Navy- NAVSUP Global Logistics Support (GLS) and NAVSUP HQ

• Marine Corps – MCHQ Personal Property Section

• Air Force – Personal Property Activity (PPA)

• Coast Guard

• SDDC (New as of Aug 15)

68

Personal Property Joint Services Team (JST)

Policy/Systems Requirements/ Business Strategy, Joint Regionalization Planning

Oversight

Members: OSD, USTC. SDDC, Services HQ Reps, DFAS, APPLE, GLS, PPA

Personal Property Joint Operations Board (JOB)

Tactical Strategy, Operational Execution Management, Joint Standardization

Members: GLS, PPA, APPLE, MC & CG Services HQ, SDDC

JPPSO Directors Working Group

Share best business practices, identify issues/concerns impacting JPPSO operations

Members: All Services PPSO/JPPSO Directors

Performance Metrics

Sub-Working Group

Training

Standardization

Sub-Working Group

Storage

Management

Sub-Working Group

Invoice Processing

Sub-Working Group

Excess Costs

Sub-Working Group

Marketing &

Communications

Sub-Working Group

Counseling

Sub-Working Group

Aged NTS Manual

Invoice Reconciliation

Project

DFAS/Services

Invoice Submission/

Rejection CPI Project

Customer Support

Strategy

Joint Regionalization

Project

Implementation

JOB Collaboration

69

Subject

Matter

Experts

Standardization

• Objective is to standardize the customer experience and gain efficiencies

• A Joint, collaborative approach enables sharing of best practices

• Deliverables include consistent

• The result is a consistently high level of service

70

Procedures

CommunicationMetrics

Training

Standardization Strategy

71

FY15 FY16 FY17 FY18 FY19

Storage Management

Counseling Shipment Management

QualityAssurance

MovementSupport

Training Invoice Processing Shipping Documents

Missing Delivery Dates

Reweigh

Customer Communications

Missing LOAs No Entitlement Pre-move Surveys Pre-Approval for SIT

PerformanceMetrics

Overweight/Excess Costs

Invalid/Missing LOAs

Witness Reweighs Long Delivery Process

InvoiceSubmission/Rejection

Follow-up with Paperwork/Signatures

Firearms/Restricted Items

Design of DPS for Inbound Clearing

ExcessCost

Difficulty Contacting Members

Motorcycles Valid addresses

Orders Assessorial Approvals CustomerSupport

Copies of Inbound Paperwork

Escalating to Tier II (PPSO/JPPSOs)

Contact Info (TSP and PPPO)

Other JOB Focus Areas

• P/JPPSO Issues/Concerns impacting operations

– Policies/Business rules - clarification of internal procedures

– Complex or unnecessary processes

– Inconsistent execution

• New requirements or changes impacting operations

• System issues

• Joint Services Team (JST) assignments

72

NTS Manual Invoice Reconciliation Project Status

Date Project Timeline

Jun 2013 RSMO’s Initial Request for Invoices

Jan 2014 DFAS Completed Analysis

May 2014 Establish NTS Aged Invoice Working Group

Sep 2014 SDDC Advisory to Resubmit Invoices

Jan 2015 Project Submission Cutoff

-188 NTS TSPs submitted invoices

-6,351 Invoices submitted

-Total amount claimed as unpaid: $3,847,363.48

73

Current Status Amount

PPSO Researching $2,646,118.20

TSP Researching $151,584.99

Finance Centers Researching $5,401.84

Invalid Orders $61,690.31

Expired Line of Accounting $186,607.27

Submitted to Finance Center for Payment $230,902.41

Settled $565,058.45

# of TSPs with 100% Settled Invoices 22

• SDDC will continue to provide periodic status updates on the overall progress via email

• P/JPPSO will provide status updates of the trackers

• Payment status can be obtained via:

Thank you for your patience!

My Invoice through WideAreaWorkFlow https://wawf.eb.mil

Status Updates

71

https://wawf.eb.mil/

Questions

75

The NAVSUP Enterprise 76

Presented by:

Deb McGlennon, Household Goods Program Manager

September 2015

Navy Personal Property/

Household Goods

77

Navy Organization structure

Roles/responsibilities

Issue resolution flow

Navy Audit – changes in business processes that will

affect TSPs

Supporting documents required IAW DTR

Using ‘My Invoice’ system to check status of payments

Invoicing origin and destination charges separately

Assessorial requests – complete description

Navy

78

Navy Household Goods Enterprise

I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Headquarters U.S. Air Force

Personal Property

Policy

Mr. Michael J. Topolosky

HQ USAF


Strategic- Liaises w/ HAF staff, Military Services, SDDC & TRANSCOM

- Staffs packages

- Publishes policy

- Approves procedures, transformation initiatives- Partners with HQ PPA to transform the AF PPTY enterprise

Operational- Executes PPTY operations through assigned JPPSOs

- Work with MAJCOMs to influence PPSO/PPPO performance

- Subject matter experts for personal property issues

- Integrates programs and processes

- Proposes PPTY transformation initiatives

- Consolidates data from across the enterprise

- Executes executive agency functions

- Formulates plans for A4LE

Tactical - Manage domestic & international shipments,

storage in transit and non-temporary storage

- Liaise with commercial industry partners

- Ensure payment for services

- Ensure quality experiences

- Answer questions and resolve issues

PPA HQ

AF/A4LR

Det 1 Det 2 Det 3TBD TBD

PPPO PPPO

PPPO

PPPOPPPO PPPO

PPPO

PPPO PPPO

PPPO

JPPSOs

Synergistic Enterprise Effort

80

(PPPOs (120+ worldwide)


Scope of AF PPTY BusinessCONUS AF JPPSOs, CY13-CY14

81

110,470

90,083

49,712

DPS-Coded

DPS-PPMs

TOPS-Coded

Shipments processed in DPS

CY13 DPS Shipments: ~196K

CY14 DPS Shipments: ~201K

Change: 2.3% increase

43%

20%

37%

PPTY Outbound workload handled by

AF-Managed JPPSO/PPSO/PPPOs

Total Shipments (Coded and PPMs)

CY13: 245,172

CY14: 250,265

Change: +5,093 (up 2.0%)

Coded Shipments (DPS and TOPS)

CY13: 154,055

CY14: 160,182

Change: +6,127 (up 3.8%)

PPM Shipments

CY13: 91,117

CY14: 90,083

Change: -1,034 (down 1.1%)

In CY14, USAF installations managed

21,833 Non-Temporary Storage lots

In CY14, USAF installations managed

29.4% of all DOD shipments in DPS

Shipments processed in TOPS

CY13 TOPS Shipments: ~49K

CY14 TOPS Shipments: ~49K

Change from CY13-CY14: 1% increase


Questions?

82

UNCLASSIFIED

2015 SDDC Personal Property Forum

14 September 2015

Martin W. Leibolt

Army Personal Property

Lead Element

[APPLE]

UNCLASSIFIED

Agenda

• Army J/C/PPSO concerns identified with Transportation Service Providers (TSP)

• Army J/C/PPSO challenges with 2015 Peak Season

• Army Consolidation timeline

• Army Consolidation end-state

84

UNCLASSIFIED

TSP COMMUNICATION

• Consistent concerns from Army transportation offices indicate a lack of communication between TSPs and DoDcustomers.

– One office reported 200+ Missed Pick Ups from NTS facilities due to lack of communication between TSPs and NTS TSPs.

– When requesting shipment information from TSPs noted on BL, TOs are advised to call a different TSP for the information.

– TSPs are notifying customers of their shipment arrival via email and not attempting to reach them via phone.

– TSPs are not communicating shipment arrival information in DPS i.e. delivery date or agent information.

– Reestablish Move Coordinator program. Confusion for customers due to calls from premove surveyor, dispatcher, driver, local agent. 85

UNCLASSIFIED

J/C/PPSO Challenges• Communicating recent entitlement changes of PBP&E to

customers.

• Difficulty contacting customer when only a government email address is available in DPS. Recommend mandatory use of personal email addresses especially for separates and retirees.

• The dropdown list to choose a PPPO office creates confusion and frustration for customers. Recommend system change that will allow DPS to select PPPO based on origin zip code.

• DPS does not always reflect correct TSP Origin/Destination Agent representation. Needs updating.

• J/C/PPSOs need override ability of DPS to unlock short suspense shipments.

• DPS should factor in and adjust weight of packing material and PBP&E prior to sending automatic emails to customers advising them that their shipment is overweight. 86

UNCLASSIFIED

Army Consolidation CY15 – CY18

Redstone (SE) + 3,434

Ft Rucker (SE) + 4,954

*Ft Leavenworth (NW) + 6,933

*Ft Campbell (MA) + 16,345

*West Point (MA) + 3,229

End-State JPPSO:

ARMY

JPPSO Mid-Atlantic (MA) Fort Belvoir

JPPSO Northwest (NW) Joint Base Lewis McChord

CPPSO Fort Hood

NAVY

JPPSO Southeast (SE) Jacksonville

JPPSO Southwest (SW) San Diego

JPPSO Japan – Yokusuka

CPPSO Norfolk

AIR FORCE

JPPSO North Central (NC) Colorado Springs

JPPSO South Central (SC) San Antonio

JPPSO Northeast (NE) Chelmsford

CY16

Ft Benning (SE) + 10,848

*Ft Sill (NW) + 8,767

*Ft Bragg (MA) +27,701

CY18

Ft Stewart (SE) + 18,241

*Puget Sound (NW) + 12,053

*Detroit Arsenal (MA) + 4,421

*Carlisle Barracks (MA) + 2,794

*Ft Knox (MA) + 6,979

CY15

CY17

Ft Irwin (SW) + 3,783

Ft Hauchuca (SW) + 5,786

Ft Buchanan (SE) + 2,379

Ft Polk (SE) + 6,568

Ft Gordon (SE) + 8,640

*Ft Riley (NW) + 11,976

*Ft Leonard Wood (NW) + 6,834

*Ft Drum (MA) + 12,173

*Ft Hamilton (MA) + 3,876

*Ft Bliss (CPPSO Hood) + 16,931

*number of shipments realigned to Army J/CPPSOs

Current CY18

MA: 49,908 127,426

NW: 22,839 69,402

Hood: 23,058 39,984

Camp Zama (JA) + 1,368

UNCLASSIFIED

Army Consolidation (End State)

CT

Idaho

MA

i

N

H

VT

West

Virginia

Washington

Oregon

California

Nevada

Montana

Wyoming

Utah

Arizona

Colorado

New Mexico

North Dakota

South Dakota

Minnesota

IowaNebraska

Kansas

Oklahoma

Texas

Wisconsin

Missouri

Arkansas

Illinois

Michigan

Indiana Ohio

Kentucky

Tennessee

Louisiana

Mississippi

Alabama

Pennsylvania

New York

Virginia

Georgia

Florida

South

Carolina

North Carolina

Maine

9 J/CPPSO Centers of Excellence

JPPSO South East (N)

Jacksonville, FL

CPPSO-Norfolk (N) Norfolk, VA

JPPSO Mid Atlantic /Army Personal Property

Lead ElementFt Belvoir, VA

JPPSO-NE (AF)Chelmsford, MA

JPPSO South West (N)

San Diego, CA

JPPSO North West (A)Joint Base Lewis McChord, WA

JPPSO-NC (AF)Colorado Springs, CO

JPPSO-SC (AF)San Antonio, TX

CPPSO-HOOD (A)Ft. Hood, TX

Marine Corps Personal Property

Transportation Program

Personal Property Forum

14 September 2015

“Observations of Customer Support”

An informal review of Customer Satisfaction Survey comments from 1 Jan 2015 to the Present

Presented By:

Fred Hyden, Section Lead, Personal Property and

Passenger Transportation Section

Unclassified85



• Worst move of my career. • Items often tossed in together without proper

wrapping (or in some cases, no wrapping at all).• While professional, did a poor job of packing and

labelling.• The truck broke down and the HHG items were left

on the side of the road. There was no communication from the TSP Coordinator.

• Re-assembly of our goods was very rushed and not done properly

• I made a claim for the speaker and was denied.

86



• Baggage shipment from Oahu, HI to San Diego, CA weighing 400lbs. It took 49 days to have it delivered. For comparison, I shipped two footlockers using the USPS weighing 200lbs and they arrived in Oceanside, CA three days later.

• Movers mixed in leftover Pizza and other trash with my HHG items.

• My wife's vehicle was hit by the moving truck, resulting in over $7,000 worth of damage.

• One of our best moving experiences in 20 years.• Both the crews on both sides were professional. Of all

the horror stories I have heard, this move was great.87



•Questions? Please call us.

•Marine Corps Personal Property and Passenger Transportation Section:

•703.695.7765

88


Industry Association Panel

American Moving and Storage Association

International Association of Movers

93


Closing Comments

PPF Survey

Future PPF’s

94