optimum business trunking and the samsung officeserv 7100 … · 2016. 6. 2. · 1 overview. the...

OfficeServ 7100 IP-PBX

Optimum Business Trunking and the Samsung OfficeServ 7100 IP-PBX Configuration Guide


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Table of Contents

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1. Overview

2. SIP Trunk Adaptor Set-up Instructions

3. Additional Set-up Information

4. International Calling

5. PBX Configuration

6. Network Settings

7. SIP Configuration

8. DID/ Extensions

9. Backup/ Restore

Step 1:Log on to the Optimum Business SIP Trunk Adaptor1. Connect a PC to port 4 of the Optimum Business SIP Trunk Adaptor,

the silver device labeled Edgewater Networks, 4550 series.

2. Open a Web browser and go to IP Addresshttp://10.10.200.1. A login box will appear.

3. Enter login and password and click ‘OK’.Login: pbxinstallPassword: s1ptrunk

Step 2:Click on the LAN Settings Link1. Assign an IP Address to the LAN interface of the SIP Trunk Adaptor.

The IP address must be on the same subnet as the IP PBX. This changesthe address on port 1 of the Optimum Business SIP Trunk Adaptor.

Note: This will become your local SIPproxy IP address. No other IP addresseswill be provided by Cablevision.

2. Optional: Specify a VLAN for yourvoice traffic. Click the ‘Enable VoiceVLAN Tagging’ check box. The defaultVLAN ID is 100.

Note: VLAN 200 should not be used.It is dedicated to port 4 for management.


1 OverviewThe purpose of this configuration guide is to describe the steps needed to configure the Samsung OfficeServ 7100 IP-PBX for proper operation Optimum Business Sip Trunking.

2 SIP Trunk Adaptor Set-up InstructionsThese instructions describe the steps needed to configure the LAN side of the Optimum Business SIP Trunk Adaptor.

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3. Optional: Enable the DHCP server. This will allow the SIP Trunk Adaptor toact as a DHCP server, which will provide IP addresses to the voice network,and create a dedicated voice LAN, as per diagram 2.

4. Click ‘Submit’.

Diagram 1 SIP Trunk Adaptor for IP-PBXs Example: Single LAN Configuration

Diagram 2 SIP Trunk Adaptor for IP-PBXs Example: Separate Voice and Data Networks Configuration

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Using a connection from the customer’s LAN, the SIP Trunk Adaptor’s address can be a statically assigned private IP address. It may not be assigned a Public IP address.

The customer attaches their Voice Switch to the Ethernet LAN port 1 on the Optimum Business SIP Trunk Adaptor. The Optimum Business SIP Trunk Adaptor can be enabled as a DHCP server to provide routing for the separate voice network.


Step 3:Click on the SIP Trunk Configuration Link1. Select your IP PBX make

and model from the drop-down menu.

2. Specify how the IP PBXwill register to the Optimum BusinessSIP Trunk Adaptor.

3. The Cablevision networkonly supports Inband DTMF.Click on the check boxnext to “Convert InbandDTMF” if you cannotconfigure your IP PBX tosend out Inband DTMF. The DTMF tone duration generated by the phonesand/or PBX may need to be increased from their default setting. Somephones and/or PBX have a default setting between 180ms to 200ms. Thissetting is too low. The recommended setting is 600ms.

4. Click ‘Submit’.

Step 4:Diagnostics LinkYou can make a test call directly from your phone or use the test call application under the Diagnostics link.

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Step 4 continued

Field DescriptionOutbound Call Test TelephoneNumber

Specifies an outside phone number to which an outbound call will be initiated. The pilot telephone number of the SIP Trunk will be prepopulated.

Pilot Number Displays the provisioned pilot number, which is used for outbound and inbound call tests.

Call Initiates a call outbound to a telephone number entered or inbound to the pilot number displayed.

Inbound Call Test (radio button)

Indicates whether inbound test call will be enabled or disabled. If inbound test calls are enabled, calls made to the pilot number will be redirected to the test UA for fifteen minutes. When the pilot number is dialed, you will hear a test message play.

Submit Enables or disables the inbound call test.

IP Address to Ping Verifies basic connectivity to a networking device. Successful ping test results indicate that both physical and virtual path connections exist between the system and the test IP address.

Ping Button Sends a ping to the IP address specified in the field “IP Address to Ping”.

IP Address to Trace

Tracks the progress of a packet through the network. The packet can be tracked through the WAN or LAN interfaces of the adaptor.

Interface (radio button)

Indicates whether a packet will be tracked through the LAN or the WAN.

Traceroute Button

Initiates a traceroute to the specified IP address on either the LAN or the WAN.

Reset Clears all fields and selections and allows you to enter new information. Reset applies to outbound call test, ping and traceroute.

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Systems

Password

Field DescriptionPbxinstall Link Select to change the default password for the pbxinstall login ID.

Only the password can be changed. The login ID cannot be changed.

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3 Additional Set-up Information


4 International CallingOptimum Voice Business Trunking offers an optional International Calling Service for direct-dialed calls made from the Customer’s business or from any phone via the Optimum Voice International Calling remote access number to destinations outside of the United States, Puerto Rico, Canada and the U.S. Virgin Islands at per minute rates. The Customer must login to the Optimum Business Account Center and activate the service on the Optimum Business Trunk Pilot telephone number to activate the service and manage the monthly International spending limit for the account.

Activating International calling on the Pilot TN will enable International calling for all Direct Inward Dial (DIDs) telephone numbers as well. Blocking International calling for one or more DIDs is managed by the customer directly from the PBX phone system configuration. To minimum the exposure to fraudulent calling, It is recommended to limit International calling capability to those DID’s that require it and set up an account spending limit that reflects what is necessary to run the business.

It is the Customer (and/or the Customer Agent’s) responsibility to properly secure the customer’s PBX to prevent the PBX from being compromised and fraudulent calls from being made by unauthorized (internal or external) users. If fraudulent calls are detected, Cablevision reserves the right to disable International Calling until the PBX is properly secured by the customer.

Field DescriptionUsername Specifies the username for which the password can be changed.

Current Password Specifies the current password.

New Password Specifies the new password.

Confirm Password Confirms the new password.

Submit Applies the settings configured on this page.

Reset Clears all fields and selections and allows you to enter new information.

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5 PBX ConfigurationThe steps below describe the minimum configuration required to enable the PBX to use Optimum Business Sip Trunking for inbound and outbound calling. Please refer to the OfficeServ 7100 product documentation for more information on advanced PBX features.

The configuration described here assumes that the PBX is already configured and operational with station side phones using assigned extensions or DIDs. This configuration is based on Samsung OfficeServ 7100 v4.82.

This guide provides the configuration steps for both PBX registration and static or non-registration modes of PBX operation.

Table 1 – PBX Information

Manufacturer: Samsung

Model: OfficeServ 7100

Software Version: 4.82

Does the PBX send SIP Registration messages Yes

(Yes/No)?

Vendor Contact: www.samsung.com

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6 Network Settings To connect to the PBX navigate to System from above and click Connect.

Enter the password and leave the Encryption box checked. Thereafter click OK.

Navigate to 2.1.0 to configure initial settings. Enter the PBX IP address next to IP Address and the Optimum Business Sip Trunk Adaptor’s (Edgewater device) IP address next to Gateway.

When done click Save.

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Navigate to 2.1.5 and next to DTMF Type select Inband (RFC283). Also the SIPT Ringback Message should be 183.

NOTE: Checking Convert Inband to DTMF is not required on the Optimum Business Sip Trunk Adaptor. Further DTMF tone duration cannot be modified on the GUI nor on the phones.


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7 SIP ConfigurationTo configure SIP navigate to 5.2.13. Enter a name for the Optimum Business Sip Trunk Adaptor next to SIP Carrier Name (EM-4552 was entered for this example). Select Enable next to SIP Server Enable. Enter the address of the Optimum Business Sip Trunk Adapor next to Registrar Address and Outbound Proxy. The Registrar Port should be 5060. Enter necessary SIP credentials next to User Name, Auth User Name, and Auth Password. Change the Supplementary Type to PBX Managed 1. This should match the User name and Password entered in the Optimum Business Sip Trunk Adaptor.


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For Static mode simply leave the Registrar Address and SIP credential fields empty and click Save.

8 DID/ExtensionsTo begin by assigning names to extensions, navigate to 2.4.2 and scroll to the extensions being used. In this example extensions 3201 and 3202 are being used. Enter appropriate names.


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To match the above extensions to DIDs navigate to 3.2.3 and enter each corresponding DID under Incoming Digits.

To configure Auto Attendant simply enter 519 under Ring Port and enter again a corresponding DID in the same row and that would be the DID of the Auto Attendant. The number 519 is entered because it is the default IVR number.


Navigate to 2.7.1 and next to each extension select Disable under Use IP White List.


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To enter the DID for each extension’s Caller ID, navigate to 2.4.3 and enter each DID next to its corresponding extension.


Navigate to 3.2.3 and under Call Wait for each extension, make sure Yes is selected. This will allow multiple calls to same extension.


To configure Call Forward navigate to 2.5.4. Find the extension to be configured and under External Forward enter 1.


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Thereafter navigate to 5.15.6. Call Forwarding has several options but in this example All will be used. Next to the same extension change the Forward Type to All and under All Forward enter 9 under T/S No. Enter the DID destination under Outgoing Digit.



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To configure Call Park navigate to 4.9.2. First select the appropriate extension next to Tel Number. Select PARK twice next to two keys under Feature. Then enter 1 and 2 under Extension and these numbers will be used for park and retrieve. This process needs to be repeated for other extensions as well for retrieving the parked call.


NOTE: By default general Dial Plan numbers are all allowed unless specifically denied under Toll Restriction.

9 Backup/RestoreTo backup the current configuration file navigate to System>Download DB.


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To restore a previously saved configuration file navigate to System>Upload DB.

optimum business trunking and the samsung officeserv 7100 … · 2016. 6. 2. · 1 overview. the...

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