networking skills in latin america

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Networking Skills in Latin America

Results Presentation prepared for:

Cisco Networking Academy

January 2013

May 3, 2023

© IDC Visit us at IDC.com and follow us on Twitter: @IDC

Project Overview: Objectives

• To demonstrate the networking skills gap for eight specified countries within Latin America, and across Latin America in aggregate.• Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Peru, Venezuela

• To identify variations between Network skills demand in Essential and Emerging Technologies.• Essential: Routing, Switching, Wireless, VOIP, Security Skills• Emerging: UC, Video, Cloud, Mobile, Data Center Virtualization

• Ultimately, to illustrate the impact that future demand for networking skills will have on the current need for increased essential skills development.

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Project Overview: Approach

• IDC utilized numerous sources to estimate the skills gap in Latin America.• IDC forecasts• Demand-side interviews – Nearly 800 (encompassing multiple

size & vertical industry segments)• Publically available metrics – GDP, labor statistics, etc.• Supply-side interviews – to validate assumptions and provide an

additional checkpoint.

• IDC constructed a highly detailed model that relied on multiple inputs to estimate the supply and demand for various levels of networking skills in eight key countries in Latin America.

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© IDC Visit us at IDC.com and follow us on Twitter: @IDC 4

Networking Skills’ Gap Analysis: Fast Facts

2011 20150

50,000

100,000

150,000

200,000

250,000

300,000

350,000

EmergingEssential

Skill

s G

ap

Supply of essential networking skills

must be sufficient to fill both the current

demand, and also ac-count for matricula-tion of staff to roles

that require emerging networking skills.

!

139,800 Total

296,200 Total

May 3, 2023


Overview of Total Network Skills Demand in 2015 by Country

Argenti

naBraz

ilChil

e

Colombia

Costa

Rica

Mexico Peru

Venez

uela

0

10

20

30

40

50

% Skills Gap in 2015

May 3, 2023


0100,000200,000300,000400,000500,000600,000700,000800,000900,000

2011 2012 2013 2014 2015

(Tot

al N

etw

orki

ng S

kills

)

Gap

Supply

Total Networking Skills Gap

Supply and Demand Gap range is 27% to 35% for 2011 to 2015 respectively.

Impact:• Greater risk in adoption• Greater use of

consultants• Higher cost of staff• Slower adoption of

technologies

Demand

Supply

Overall: Gap is Growing between “Supply” and “Demand”

May 3, 2023


Network Skill Supply/Gap by Segment

Gap

2011 2012 2013 2014 2015 -

100,000 200,000 300,000 400,000 500,000 600,000

Supply Gap

Essential Networking Skills Emerging Networking Skills

2011 2012 2013 2014 2015 -

50,000 100,000 150,000 200,000 250,000 300,000 350,000

Supply Gap

2011 2012 2013 2014 2015 -

200,000

400,000

600,000

800,000

1,000,000

Supply Gap

Total Networking Skills

May 3, 2023


Technology Growth:New Solutions Driving Investments

8

• In 2012, the ICT industry's shift to its third major platform of growth — built on mobile,cloud, social, and Big Data technologies — has accelerated, forcing the industry's leaders to make bold investments and fateful decisions.• "Mobility wins" will be the top theme of the year as mobile devices out ship PCs by more than 2

to 1 and generate more revenue than PCs for the first time.• Big Data will join mobile and cloud as the next "must have" competency as the volume of

digital content grows.

Source: IDC Latin America Unified Communications Tracker, Cloud Solutions and Enterprise Mobility – 2012

8%

34%

77%

9%

14%

CAGR ‘12-’15

*Data comes from IDC’s internal quarterly tracking

New Networking Solutions Revenue Growth $M (2011-2015)*

$M 2011 2012 2013 2014 2015 $-

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

Data Center- Virtualization technologies

Mobility technologies

Cloud Computing technologies

Video technologies

Unified Communications technologies

May 3, 2023


QUESTION: Are you expecting to need new or extra skills in the following areas in the next 12-24 months?

Factors Impacting Skill Demand: Horizontal and Cross-technology Skills

Base= All respondents N=767

Source: Networking Skills in Latin America – IDC 2012

General networking skills (maintenance & operations)

PC hardware and software skills

Network design and architecture

Security skills

Wireless network skills

IP telephony and IP network skills (VoIP)

Data center networking skills

Understanding how applications, such as unified messaging and video conferencing can impact business

Cross technology skills (i.e. multiple technology skills in same person)

Understand how the network can enable and impact business

65% 70% 75% 80% 85% 90%

85%

80%

73%

87%

82%

73%

80%

78%

81%

80%

Essential Technologies

Emerging Technologies

Cross Technologies

May 3, 2023


Factors Impacting Skill Demand:Perceived Value of Certifications has Grown

QUESTION: Do you believe that it will become more valuable for you in the future for people in your organization with networking skills to have professional certification? [SINGLE SELECT]

Base=All RespondentsN=767


Very Important

Important

Neither Important nor Unimportant

Slightly important

Not at all important

0% 50% 100%

58%

31%

7%

3%

1%

For IT professionals, certification is an important motivational factor.

In the realm of new technologies and the growing adoption of outsourced network services, professional certifications have become very valuable across all verticals.

Especially of note are: Financial, Government, Health, Education, Travel/Transport/Distribution, as well as Telecom.

May 3, 2023


2011 2012 2013 2014 2015 -

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

Total Networking Skills Growth in Latin America, (2011-2015)

DemandSupply

Skills Demand Growth - Overall Networking:Networking Skills Outpace Technology Growth


The evolution of technology necessitates more essential skills to address additional demand for skills to support emerging technologies – particularly in security and data center technologies.

Growth skill gap means there will be 2 unfilled positions for each employed professional in security and data center technologies by 2015

2012 2013 2014 20150

50,000100,000150,000200,000250,000300,000350,000

174,866

296,163

Total Networking Skills Gap 2012-2015

May 3, 2023


Skill Demand Growth – Essential Networking: Security Skills Fuel Growth


For professionals with a base level of networking skills, IDC projects that in 2012, 68% will add security skills, 22% will add wireless, and 10% will add VOIP technologies skills.

2011 2012 2013 2014 2015 -

100,000

200,000

300,000

400,000

500,000

600,000

Essential Networking Skills Gap in Latin America, (2011-2015)

DemandSupply

Essential Skills Gap 2012-2015

2012 2013 2014 2015 -

20,000 40,000 60,000 80,000

100,000 120,000 140,000

91,958

129,107

May 3, 2023


Skill Demand Growth – Emerging:New Technologies Drive the Skills Growth

2011 2012 2013 2014 2015 -

50,000

100,000

150,000

200,000

250,000

300,000

350,000

Emerging Networking Skills Gap in Latin America (2011-2015)

DemandSupply


IDC anticipates that staff with essential networking skills will be called upon to augment their skill set to support emerging technologies.

The rapid adoption of new technologies will place increasingly greater demand on companies to find staff with the skills necessary to extract the maximum value from technology investments.

2012 2013 2014 2015 -

50,000

100,000

150,000

200,000

82,908

167,056

Emerging Skills Gap 2012-2015

May 3, 2023


ARGENTINABRAZILCHILECOLOMBIACOSTA RICAMEXICOPERUVENEZUELA

Country Analysis

May 3, 2023


ArgentinaShift to Managed Services

15

Facts• Argentina is largely recognized as having a high

level of professionals in the workforce.• It is relatively easy to find qualified personnel in

Argentina – the lowest average Gap in Latin America. (only 17% of survey respondents indicated challenges in finding qualified staff)

• 52% of companies report that individuals with networking skills will increase in value over time.

• Organizations are often inclined to rely on managed services rather than provide their own infrastructure.

Recommendations• Companies are seeking staff with both

technical qualities as well as business related skills and capabilities.

• Partner with the Government.• Promote training on emerging

technologies.•

Argentina Total Demand for Networking positions (2011-2015)

• In 2012, 30,609 jobs in networking will be in demand with this number increasing to 37,369 by 2015 (CAGR ‘12-’15: 7%)

2011 2012 2013 2014 2015 -

10,000

20,000

30,000

40,000

Supply Gap

May 3, 2023


Argentina

2011 2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000

2011 2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000

8,427

11,631

2012 2013 2014 2015 3,600 3,800 4,000 4,200 4,400 4,600 4,800

4,162

4,577

2012 2013 2014 2015 -

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000

4,265

7,054

Annual additional demand for skills

May 3, 2023


BrazilInfrastructure Growing Quickly

17

Brazil total Demand Networking positions (2012-2015)

Recommendations

• Promote specialized courses with focus in new technologies mainly, data centers and security.

• Building alliances with educational institutions -- to provide courses -- can prove fruitful in achieving a greater number of trained individuals.

Facts• Ranked second among countries in Latin

America for difficulty in finding technically qualified candidates.

• 44% of employees have already taken some kind of network training courses.

• Ongoing infrastructure deployment will increase the gap very quickly.


2011 2012 2013 2014 20150

100,000

200,000

300,000

400,000

Supply Gap

May 3, 2023


Brazil

2011 2012 2013 2014 2015 -

50,000

100,000

150,000

200,000

250,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

20,000 40,000 60,000 80,000

100,000 120,000 140,000

2011 2012 2013 2014 2015 -

50,000 100,000 150,000 200,000 250,000 300,000 350,000 400,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 -

20,000 40,000 60,000 80,000

100,000 120,000 140,000

59,725

117,187

2012 2013 2014 2015 -

10,000 20,000 30,000 40,000 50,000 60,000

30,287

50,485

2012 2013 2014 2015 -

10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000

29,439

66,702


May 3, 2023


ChileLimited “Gap”, Strong Growth

19

Recommendations

• Focus on non-routing & switching essential skills and emerging skills which represent a challenge for the country.

• Cross technology skills will represent a good opportunity to meet the needs of companies.

• Raise awareness of institutions that promote specialized courses.

Facts• Of the countries surveyed, Chile is the

country where the most skilled professionals have been hired during the past year.

• IDC believes that the skill gap for routing & switching networking skills in Chile is relatively low.

Chile total Demand Networking positions (2012-2015)

• In 2012, 24,493 jobs in networking will be in demand with this number increasing to 37,578 by 2015 (CAGR ‘12-’15 = 15%)

2011 2012 2013 2014 20150

10,000

20,000

30,000

40,000

Supply Gap

May 3, 2023


Chile

2011 2012 2013 2014 2015 -

5,000

10,000

15,000

20,000

25,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000 16,000

2011 2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 -

5,000

10,000

15,000

20,000

25,000

17,466

23,195

2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000 16,000

7,027

14,386


2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

24,493

37,581

May 3, 2023


ColombiaActive SMBs driving network investments

21

Recommendations

• Focus on new products and technologies such as collaborative applications.

• Companies will focus in wireless and security technologies.

• Partner with Government for initiatives in the SMB segment.

Facts• There is significant difficulty in finding

trained personnel in Colombia.• Organic company growth necessitates

an increase in the need for additional employees with networking skills.

Colombia total Demand Networking positions (2012-2015)


2011 2012 2013 2014 20150

10,000

20,000

30,000

40,000

Supply Gap

May 3, 2023


Colombia

2011 2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000 16,000

2011 2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 -

5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

28,036

37,782

2012 2013 2014 2015 18,000 19,000 20,000 21,000 22,000 23,000 24,000

20,249

23,235

2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000 16,000

7,787

14,547


May 3, 2023


Costa Rica Rapid Growth, Large Gap

23

Facts• Organizations in Costa Rica rely heavily on

IT to support the business. • Companies are leveraging networks for

advanced purposes.• Most rapid growth of networks in the region.• Companies approach service providers to

obtain the support of certified professionals.

Recommendations• Promote certifications that combine

technical qualities with business strategies in the workplace.

• Exploit the high levels of investment with training in emerging technologies.

• E-learning courses could be a way to rapidly deliver courses and reduce the gap.

Costa Rica total Demand Networking positions (2012-2015)


2011 2012 2013 2014 20150

2,000

4,000

6,000

8,000

10,000

Supply Gap

May 3, 2023


Costa Rica

2011 2012 2013 2014 2015 -

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

500

1,000

1,500

2,000

2,500

2011 2012 2013 2014 2015 -

2,000

4,000

6,000

8,000

10,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 -

2,000

4,000

6,000

8,000

10,000

5,956

9,214

2012 2013 2014 2015 -

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000

4,755

7,063

2012 2013 2014 2015 -

500

1,000

1,500

2,000

2,500

1,200

2,151


May 3, 2023


MexicoDifficult to find qualified networking staff

25

Facts• 37% of companies found it difficult to find

certified professionals -- the highest in Latin America.

• 63% of companies in Mexico are simply maintaining their level of network investment.

• Massive current gap plus high demand for essential networking skills

Recommendations• Emphasize certifications that enable

professionals to deliver technology “as-a-service”.

• Promote new technologies such as data centers and Unified Communications.

Mexico total Demand Networking positions (2012-2015)


2011 2012 2013 2014 20150

50,000100,000150,000200,000250,000300,000

Supply Gap

May 3, 2023


Mexico

2011 2012 2013 2014 2015 -

40,000

80,000

120,000

160,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

20,000 40,000 60,000 80,000

100,000 120,000 140,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 -

50,000

100,000

150,000

200,000

118,583

157,968

2012 2013 2014 2015 -

20,000 40,000 60,000 80,000

100,000 120,000 140,000

69,409

122,573


2011 2012 2013 2014 2015 -

50,000 100,000 150,000 200,000 250,000 300,000

2012 2013 2014 2015 -

50,000 100,000 150,000 200,000 250,000 300,000

187,991

280,541

May 3, 2023


Peru Network renewal driving investments

27

Facts• One in two companies are expected to

increase their budget in networking mainly because of the organic growth in the organizations.

• Peru is requiring more qualified staff.

Recommendations• Emphasize capabilities and courses that

help companies understand how the network can enable and impact their business.

• With many companies modernizing and upgrading their networks to support more advanced capabilities, training becomes crucial to maximize return on investment.

Peru total Demand Networking positions (2012-2015)


2011 2012 2013 2014 20150

5,000

10,000

15,000

20,000

Supply Gap

May 3, 2023


Peru

2011 2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

1,000 2,000 3,000 4,000 5,000 6,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 8,000

8,500

9,000

9,500

10,000

10,500

11,000

9,272

10,856

2012 2013 2014 2015 -

1,000 2,000 3,000 4,000 5,000 6,000

3,566

5,101


2011 2012 2013 2014 2015 -

4,000

8,000

12,000

16,000

2012 2013 2014 2015 -

5,000

10,000

15,000

20,000

12,838

15,957

May 3, 2023


Venezuela Growing interest in professional certifications

29

Facts• Within Latin America, Venezuela reported the

highest interest in certifications when hiring networking staff.

• 68% of firms reported a high level of interest in ongoing and future staff training.

• Almost half of the companies recognized that new products and technologies require more staff.

Recommendations• With Government playing such an

important role in the country, establish partnership strategies.

• Focus on data center networking skills.• A cross technology offer is appropriate for

this country.

Venezuela total Demand Networking positions (2012-2015)


2011 2012 2013 2014 20150

5,000

10,000

15,000

20,000

Supply Gap

May 3, 2023


Venezuela

2011 2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000

Ess

entia

l Net

wor

king

Em

ergi

ng N

etw

orki

ng

2011 2012 2013 2014 2015 -

1,000

2,000

3,000

4,000

5,000

Tota

l Net

wor

king

Supply Gap

2012 2013 2014 2015 8,000

8,500

9,000

9,500

10,000

10,500

9,025

10,188

2012 2013 2014 2015 -

1,000

2,000

3,000

4,000

5,000

3,426

4,603


2011 2012 2013 2014 2015 -

2,000 4,000 6,000 8,000

10,000 12,000 14,000 16,000

2012 2013 2014 2015 11,000 11,500 12,000 12,500 13,000 13,500 14,000 14,500 15,000

12,452

14,791

May 3, 2023


METHODOLOGYSKILLS GLOSSARY

Appendix

May 3, 2023


Research Methodology Networking Skills Model

IDC has leveraged the skills model developed by IDC on previous Cisco skills projects. The Latin American skills model focuses on eight countries with primary and secondary sources:

• IDC technology forecast data from syndicated research (Networking /security /wireless / VoIP/ mobility / UC / Cloud / Collaboration & Video and Data Center) such as product shipments and installed base data; and estimates for markets where research is not currently available

• Macroeconomic data such as GDP growth, demographic data (student enrollment, industrial sectors, company sizes)

• IDC enterprise survey to assess supply and demand of networking skilled professionals and certifications

• IDC interviews with 3 major IT service providers in Latin America

32

May 3, 2023


• Population• Labor Force• GDP• Company Size Demographics• IT Workforce• Unemployment Rates

• Network , Security, Collaboration, Video, Cloud, Wireless Shipments / Spending

• IT Spending Data• IT Spending % of GDP• IT Services Spending

Base Line Demand Base Line Supply• Technology Skills Employed• Workload Assumptions

• Average Labor Costs• Internal and External Budgets

Supply ForecastDemand Forecast• Projected GDP• Projected Demand for Skills• Projected Network & Security Spending• Projected Network & Security Shipment• Projected Relevant Technology

Changes

• Projected Population• Projected Labor Force• Projected New Relevant Graduates

Projection 1 Projection 2 Projection 3Likely Projection Changed Supply

ProjectionChanged DemandProjection

Base Line Data

Gap AnalysisModel Overview and Data Input

May 3, 2023


Research Methodology Survey Details• Interview type: Telephone- based

• Respondent eligibility: Respondents were screened and qualified based on being responsible for network infrastructure and management of professionals involved in network design, deployment and support. The survey was conducted in the native language of the respondents (Spanish and Portuguese).

• Company size: 100+ employees

• Verticals: Government organizations, Education, Health Services, Telecoms, Financial Services, Manufacturing, Commerce, Media / Broadcasting / Publishing, Travel / Transport / Distribution, Natural Resources, Other Services

• Notes:

• Vertical data provided is statistically viable on an aggregate Latin American level (not by country, where results will be worded as 'suggestive of' rather than 'conclusive‘)

• Comparative analysis between 2007 and 2012 results on a qualitative levels, due to the differences in the technical design of the end-user samples

34

M.E. @ 95%

May 3, 2023


Research Methodology Survey Sample

Brazil Mexico Argentina Chile Venezuela Colombia Costa Rica Peru 100-499 500+

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

25.80% 21.00% 27.40% 23.30% 23.90% 37.70% 29.50% 33.80% 14.90% 51.40% 0.00%

100.00% 12.60% 17.20% 10.60% 11.10% 13.10% 15.70% 12.60% 7.10% 100.00% 0.00%

24.40% 29.40% 22.60% 22.20% 27.20% 23.20% 20.00% 16.20% 31.90% 48.60% 0.00%

100.00% 18.70% 15.00% 10.70% 13.40% 8.60% 11.20% 6.40% 16.00% 100.00% 0.00%

27.40% 20.20% 33.10% 31.10% 27.20% 18.80% 31.40% 25.70% 28.70% 0.00% 55.00%

100.00% 11.40% 19.50% 13.30% 11.90% 6.20% 15.70% 9.00% 12.90% 0.00% 100.00%

22.40% 29.40% 16.90% 23.30% 21.70% 20.30% 19.00% 24.30% 24.50% 0.00% 45.00%

100.00% 20.30% 12.20% 12.20% 11.60% 8.10% 11.60% 10.50% 13.40% 0.00% 100.00%

Country Company SizeTotal

Less than 100

100-249

250-499

500-999

1000+

Government organization

EducationHealth

servicesTelecoms

Financial Services

ManufacturingRetail/

Wholesale

Media/ Broadcasting/

Publishing

Travel/ Transport/

Distribution

Natural Resources

Other Services

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

25.80% 20.90% 21.40% 22.20% 28.60% 32.50% 25.80% 33.30% 34.60% 22.00% 9.80% 30.50%

100.00% 7.10% 7.60% 8.10% 4.00% 6.60% 24.70% 14.60% 4.50% 4.50% 2.00% 16.20%

24.40% 29.90% 24.30% 27.80% 17.90% 17.50% 26.80% 19.50% 26.90% 26.80% 34.10% 17.10%

100.00% 10.70% 9.10% 10.70% 2.70% 3.70% 27.30% 9.10% 3.70% 5.90% 7.50% 9.60%

27.40% 23.90% 25.70% 25.00% 35.70% 25.00% 28.90% 25.30% 26.90% 34.10% 31.70% 25.70%

100.00% 7.60% 8.60% 8.60% 4.80% 4.80% 26.20% 10.50% 3.30% 6.70% 6.20% 12.90%

22.40% 25.40% 28.60% 25.00% 17.90% 25.00% 18.40% 21.80% 11.50% 17.10% 24.40% 26.70%

100.00% 9.90% 11.60% 10.50% 2.90% 5.80% 20.30% 11.00% 1.70% 4.10% 5.80% 16.30%

Total

Less than 100

100-249

250-499

500-999

1000+

Vertical

May 3, 2023


Gap AnalysisIDC’s Skills Glossary

• Full Time Equivalents: Full time equivalents are defined as spending 100% of their time working with the networking technology. This is the basis of IDC’s skills model

• Skilled People: People that have, as part of their job function, some involvement in the planning, design, management, and support of networking technologies

• Core Networking Technologies: Includes Routing and Switching at all layers and levels

• Advanced Networking Technologies: Includes Network Security, Voice over IP (VoIP), and Wireless Networking Technologies

• Service Provider: A company that transports information electronically. This category includes Telecommunications Service Providers (TSP), Incumbent and Competitive Local Exchange Carriers (ILECs and CLECs respectively), mobile wireless companies:

• CAGR: Compound Annual Growth Rate or cumulative annual growth rate, defined by the formula:

May 3, 2023


Contacts

Ricardo VillateVice [email protected]

Romina AdduciDirector [email protected]

Evelyn PinedaManager [email protected]

Brian [email protected]

37

May 3, 2023


ESSENTIAL GUIDANCEFACTORS IMPACTING SKILL DEMANDFEEDBACK ON NETACADFORECAST ASSUMPTIONS

Internal Use

Not to be translated

May 3, 2023


Essential Guidance

• Focus product development by country considering core necessities (throughput) to reinforce advanced , new and cross technologies’ training.

• Make security course a module embedded within new technologies’ training.• Further develop channels to market

• eLearning• Business partners

• Develop special programs for service providers’ staff• Consider including further soft-skills training, especially the ability to analyze

business impact.

Product Strategy

• Create awareness that value to the organization is created through knowledge and progress toward new technologies which has as its foundation skills in “core” technologies.

• Raise awareness by participating in industry events and education forums• Promote benefits of certification highlighting impact on business results• Build campaign focused on telecom and media sectors.• Provide clear benefits of NetAcad graduates versus other professionals with

none or similar certifications.

Communication Strategy

• Local educational institutions: Diversification between technical and business oriented universities / post-graduate programs

• Local governments: Consider embedding programs as part of digital agenda• Consider a joint communication effort with large VARs and SIs (i.e. Dimension

Data, Promon Logicalis, etc.) to expand competency programs within their own partner ecosystems.

• Leverage recruitment opportunities through agreements with headhunter companies to identify timely hiring needs.

Alliances / Partnerships

May 3, 2023

© IDC Visit us at IDC.com and follow us on Twitter: @IDC 40Source: Networking Skills in Latin America – IDC 2012


Factors Impacting Skill Demand:Focus on Core, Security and Virtualization…

Essential: Stable dedication to managing the networking platform as a foundation to business communications. Security over time has become a mandatory function embedded within network operation

Emerging: Network transformation is driving a strong focus on Data Center / Virtualization

Note: Chart depicts total amount of hours dedicated to various networking technologies within the organization

QUESTION According to the total number of people with networking skills (mentioned above), please distribute the total time that those people spent in their work week on the following technologies:

Time dedicated to network activities in a work week (% of time)

Median is used due to differences in business sizes

Networking

Data Center

Security

Wireless

UC

Voice IP

Cloud

Mobility

Video

0 5 10 15 20 25 30

24

12

12

12

10

10

8

6

6

May 3, 2023


Factors Impacting Skill Demand:Growing Number of Networking Resources…

5%28%

35%

19%

1 to 2 35 to 10 11 or more

Total Networking-Skilled Employees

QUESTION: Including yourself, please estimate the number of people in your organization with networking skills [SINGLE SELECT]



There are more Networking Professionalscompared to the 2007 survey. We observe networking teams growing within organizations. This trend is mostly noted within Telecoms and Media-related as well as Financial businesses.

MEDIAN

2007 2012

4 5

May 3, 2023


Proportion of Certified EmployeesQUESTION: Could you please estimate approximately what proportion of employees who perform network activities have formal network certifications from HP, Alcatel-Lucent, Avaya, Cisco, Enterasys, Juniper, Huawei, HP, F5, etc.? [SINGLE SELECT]


Factors Impacting Skill Demand:Professional Certification Remains Low


0% 1-10% 10-20% 20-40% 40-60% 60-80% 80-100%

0%

5%

10%

15%

20%

25%

30%

35%

30% of respondents report that [networking-oriented] employees do not hold a vendor certification.

Brazil , Chile and Colombia are the countries that evidence the lowest degree of professional certification.

Chile is relatively mature/aggressive in the acquisition of technology, therefore this poses an opportunity for effective ways to certify their individuals in a timely manner to avoid skill gaps.

In terms of verticals, Travel/Transportation/ Distribution and Manufacturing are the least advanced segments in terms of professional certifications.

May 3, 2023


QUESTION: Which vendor specific training courses have you or your team attended?

Factors Impacting Skill Demand: Training Goes Beyond Cisco and Microsoft


Cisco and Microsoft have maintained their footprint in skills training

HP and Dell will play an important role in network skills based on acquisitions of networking companies (3Com, Force 10)

Vendor strengths by vertical• Cisco & Microsoft: Utilities,

Education • HP: Healthcare, Media• Dell: Travel, Transport


Cisco

Microsoft

HP

Dell

IBM

Avaya

Others

0% 10% 20% 30% 40% 50% 60%

May 3, 2023


Feedback for NetAcad:Academic Sponsors

QUESTION: Thinking about certifications, which of the following elements do you consider to increase the value of your certifications?

Base=All RespondentsN=767Top ranked responses reported

Employers value vendor neutral-certifications.

Compared to 2007, the value of certifications sponsored by educational institutions has dramatically increased in perceived value.


Recognized by the government

Sponsored by technology vendors

Sponsored by an association or educational institution

0% 20% 40% 60%

20%

28%

52%

May 3, 2023


Feedback for NetAcad:Link Awareness, Approach and Recruitment

QUESTION: Are you aware of the Cisco Networking Academy?

Total

Brazil

Mexico

Argen

tina

Chile

Venez

uela

Colombia

Costa

Rica Peru

0%

20%

40%

60%

80%

100%

42%33%

56%

40%32%

55%

40%39%45%

Yes

QUESTION: Have you ever hired someone who took Cisco Networking Academy courses?

Total

Brazil

Mexico

Argenti

naChil

e

Venez

uela

Colombia

Costa

Rica Peru

55% 51%42%

50%

62%68%

57%62%

57%

Yes

NetAcad is perceived as an institution that is helping to meet the demand for professionals but there is a need to connect NetAcad graduates to organizations looking to hire networking professionals [at the right time] to close the gap.

N=767


N=324, answered yes to the awareness question

Total

Brazil

Mexico

Argenti

naChil

e

Venez

uela

Colombia

Costa

Rica Peru

81%87%

75% 75%83%

74% 76%

100%86%

Yes

QUESTION: Would you consider hiring a Networking Academy student graduate?

Awareness Approach Recruitment

N=324, answered yes to the awareness question

May 3, 2023


Feedback for Networking Academy: Solid Reputation on the Skills

Technical Skills

Soft Skills

English Skills

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1. Very Good2. Good

QUESTION: What are your impressions about the skills of the students from the Networking Academy considering the following attributes?

Base= Respondents who are “aware” of Network AcademyN=324


NetAcad capabilities are well recognized.Organizations in Financial and Education sectors and the midmarket (100-499 ee.) have “very good” impressions about NetAcad. Opportunities exist to develop more awareness and recognition in Health, Media and Transport sectors as well as within large corporations (500+ ee.).

May 3, 2023


Technology Growth Requires Increased Skills

• Demand for know-how in advanced and new technologies in Latin America can best be filled by workers with core networking capabilities.

• IDC research has shown team skill has the greatest impact on network performance. Well-trained teams focus on higher value-added activities, align technology with the business and create more value for the organization.

• To ensure networks and advanced network technologies meet business goals, companies must assure valid training and team skills.

Source: Impact of Training: Functional Excellence Leads to Operational Productivity (IDC#215762, December 2008)

May 3, 2023


Networking Skills Forecast Assumptions

Essential technologies will grow at CAGR of 14% 2011-2015 • The next generation of IT will have at its core a robust foundational network. • As companies are continuously adding more elements to the network, specialization will become

critical to companies to fulfill all requirements.• Demand will be driven by security technologies as more elements are connected to the network

increasing risks and threats to information. • Wireless technologies are healthy and clearly benefiting from the explosion of mobile devices.• Optimization of WLAN is required as it is embraced as a key network access technology for

applications.

Emerging technologies will grow at CAGR of 28% 2011-2015• Big Data technologies, tools, and services will turn information overload to information advantage

which is the next competitive advantage opportunity.• Businesses are increasingly adopting mobile applications to communicate with their employees,

enhance business processes, and streamline customer interactions.• Companies are turning to UC to provide the "glue" that unifies customers with their business

strategies and processes.