mummer 2017 - unitypoint health · page 3 of 8 we are excited to announce that the uph gift shops...
TRANSCRIPT
Page 2 of 8
Celebrating FOCUS Values One-Year
Anniversary!
A year ago, we launched our values, which
transformed our organization. As we move
forward as one team, I want you to know that
you matter. Whether sharing stories about our
motivation, impacting the lives of our patients
and families for the better or recognizing fellow
team members for living the values, your focus
truly makes a difference.
Take a moment this month to celebrate.
Thanks to you, I’m confident in our present and
future success. You are the heart and soul of
UnityPoint Health, and I’m proud to work
alongside you.
Kevin Vermeer | President & CEO UnityPoint Health
Watch this video for more reflections on our first year of living the Values.
Please note the picture behind Kevin that
shows the word “volunteer”. We are
proud to share that some of the
volunteer leaders from throughout UPH
presented this picture/frame to Kevin last
Christmas to highlight the importance of
volunteers within UPH. We were thrilled
to see it displayed for all to see.
Page 3 of 8
We are excited to announce that the UPH Gift Shops have expanded their online presence and shopping options, kicking off July 17! Iowa Lutheran Hospital is now included in the online shopping mix, joining IMMC and MWH. Additionally, all shops have expanded their online gift options including some very nice gift bags! Sales have been strong in our first few weeks and we have had very positive feedback. Take a look at this link and share with your friends and family! This is a great way to send gifts to our patients and make it easy for you. Plus proceeds benefit the patients and families we serve. https://www.unitypoint.org/desmoines/gift-shop-home.aspx Also, BIG news at IMMC-Blank! A NEW and different gift shop will be opening in the Medical Office Building Atrium in mid-August. It will be in the prior Retail Pharmacy Space. We promise it will be beautiful and a wonderful shopping addition for our volunteers, employees, families and visitors. More news to come!
UPH Des Moines Gift Shops Expand!
Page 4 of 8
I just got off the phone with Melinda her daughter N was at the Lab yesterday….she told me
From a Family Member:
Dawn was drawing blood from her daughter when her daughter got lightheaded. Dawn had her lay down and gave her ice packs really comforting her. She got her water too; showed lots of compassion.
The patient and her Mom decided to go to the Cafeteria to eat prior to leaving (Mom walks with cane due to bad knee); the transporter was not available to take her.
So Dawn took her to the Cafeteria stayed with them while their sandwiches were made, carried all the food to the tables for them, made sure they were comfortable before leaving!
We would like Dawn to know how much this meant to them!
From an Employee:
I just wanted to say thank you to Kent Stiles in
Endoscopy for accommodating a patient in need on
a Friday. We had a gentleman that was scheduled
with our facility for a colonoscopy; he had recently
changed insurance and was UnityPoint primary. His
financial liability for his procedure would have been
50% of services. The patient was from out of town
and was going to have to cancel due to cost. I called
over and explained the situation to Kent. He was
very helpful in locating a physician to do the
procedure on a Friday afternoon. The patient was beyond grateful that he did not have to
re-prep and was able to get his test completed. today. Thank You Kent!
______________________________________________________________________
National Thrift Shop Day –
August 17!
Stop by our very own and favorite thrift shop, the Not New
Shop on National Thrift Shop Day, August 17! Enjoy 25% off
all clothing when you shop! And remember all proceeds
benefit UPH – Iowa Lutheran Hospital and the patients and
families we serve!
Seize the
Opportunity to
enhance the patient
experience.
Everyone can make
a difference!
FOCUS Values in Action
Page 5 of 8
Rhonda Crane, Cooper & Champ
Lifetime Hours: 23.5 years for Rhonda!
Volunteer Area: Animal Assisted Therapy (AAT)
What do you do as an AAT volunteer?
AAT volunteers own dogs that have exhibited a good
temperament around people (and other dogs), are trained
and tested under guidelines that require basic obedience
and are dependable in public circumstances; 2) - the
volunteers are members of the Volunteer Services (having
met hospital training and health screening; 3) respond to
referrals made by hospital staff, requests for visits from
family, friends and patients.
AAT teams follow strict infection control guidelines for visits
throughout the entire campus. You may see one of the dogs
"working" in a rehabilitation unit, interacting with visitors in
waiting rooms or common areas of the hospital, in an
outpatient clinic or in approved patient rooms.
How did you get started? Many of the AAT
teams have been
involved in other dog
activities -- obedience and agility training/showing. Therapy work is a
natural extension for dogs that are comfortable traveling, riding
elevators, and interacting outside their own home
environment. Many longtime hospital personnel remember Angie
Anderson as the pioneer for AAT at Methodist. She was the backbone
of the program and fielded the earliest volunteer teams.
Figure 2 Dennis Reynolds & Mr. Cotton
Figure 1Rhonda, Champ & Cooper
Page 6 of 8
How are the dogs trained and certified?
Many of the dogs are temperament-tested prior to acquisition from reputable
breeders. Attributes demonstrated in early life of the dogs persists in their
personality. It is important for the dogs to be "people-focused" and mild
mannered. Most have early basic training in and out of their homes. They are
eligible for testing and certification at one-year of age.
They must pass a series of tests - walking on leash, basic obedience commands,
responses to loud noises, exposure to medical equipment, extensive touching,
"leave food" and supervised separation to test for possible anxiety are a few of
the principal areas evaluated. They must have annual
vaccines, heartworm preventative, and always be clean and
well groomed.
What do you enjoy most about your volunteer role?
The most rewarding part is the sheer joy that patients, families and staff have when
they interact with the dogs...especially to think that it all comes sometimes from just
seeing a dog, let alone petting them. As we tell our four-legged partners, “This is a
tough job - look nice and get petted!"
Any great volunteer stories you can share on the impact you and the pups have
had?
Our most memorable visits are during the holiday seasons. The
dogs come to the hospital decked in their finest costumes. They
help distribute treats and stickers. They pose for hundreds of
pictures and take their attire in stride....it's all in a day's work in
the life of a therapy dog. We also love it when their
personalized baseball cards are sought after by children and
adults alike.
We are especially proud that this program has been active for
over twenty years at UnityPoint.
Figure 4 Thor, Champ & Cooper
Figure 3 Cheer
Figure 5Champ, Cooper & Marco Polo
Page 7 of 8
HELP WANTED!
REFER YOUR FAMILY
AND FRIENDS!
Check us out online:
Share the link and spread the volunteer fun!
Not New Shop
Gift Shop on all campuses
Escorts
Family Health Care Library
SHIIP Counselors
Surgial Waiting Room
All of these positions have various openings but do
require an ongoing commitment to a specific
schedule. Contact us for details!
Volunteer Position
Spotlight
Escort Volunteers
Get your steps in! Do you love working
with people and want to keep busy? Why
not escort our patients, families and visitors
to their destinations?
Volunteers provide outstanding customer
service in a calm and compassionate
manner, enhancing the experience of the
guest.
We have a variety of openings (M-S) in our
gift shops on all campuses and our thrift
shop – the Not New Shop. If you are
looking for your volunteer home and a new
way to give back and feel great, consider
becoming an important part of our retail
volunteer team at UPH Des Moines!
Page 8 of 8
Volunteer Services UnityPoint Health – IMMC & Blank UnityPoint Health – ILH UnityPoint Health - MWH 1200 Pleasant Street 700 East University Ave. 1660 60th Street Des Moines, IA 50309 Des Moines, IA 50316 West Des Moines, IA 50266 515.241.6414 515.263.5227 515.343.1645
General Office Hours: M-F, 7:30am-4pm
Contact Us!
Sarah Brix Brad Fuglsang Pat Howlett Elizabeth Johnson Ginny Kerr Project Coordinator Volunteer Coordinator Volunteer Coordinator Manager, Not New Shop Project Coordinator IMMC- Blank Hospitals Iowa Lutheran Hospital Methodist West Hospital Iowa Lutheran Hospital Iowa Lutheran Hospital
Cheryl Thomas Sara Minnis Kiley McLaughlin Sheri Vining Staci Fry Office Manager Manager, Gift Shop Office Manager Volunteer Coordinator Executive Director Iowa Lutheran Hospital Iowa Lutheran Hospital IMMC – Blank Hospitals IMMC- Blank Hospitals Volunteer Services