mark owens full cv -interim

Curriculum Vitae. Mark Owens – Interim Director. Private and Confidential.

CURRICULUM VITAE – MARK OWENS.

1. Management Overview.

During my career I have successfully completed a number of projects and assignments, both as a permanent employee and as an interim Director. The success I have achieved in my career to-date comes from: working hard with a hands on philosophy; being accountable and leading from the front; focusing on the customer and market; creating a good management team culture and developing excellent customer and colleague relationships.

Working primarily in the B2B (IT) Customer Services market place for the past 23 years, I have developed my skills through my experience in:

Working for a UK Plc, an American Corporation and VC backed Companies.

Company start up. Corporate Directorship. Regional Management - Continental Europe. General Management. Sales Management. Project Management. Marketing. Product Marketing and Application Development. Customer Support, Installation and Training.

I am now seeking a new interim Director position (EMEA or UK) in either General/Regional Management or Business Development (Sales and Marketing).

My main strengths are:

Intellectual ability to quickly grasp the business drivers for a client. Strategic thinker, able to formulate business, sales, marketing plans and make

them happen! Good interpersonal skills formulating good team, colleague, customer, supplier

and shareholder relationships. Excellent presentation and communication skills. Innate, proven P & L management, sales and negotiation skills, with an ability

to liase at all levels within an organisation. Methodical approach to achieving business objectives with good time and

project management skills. An understanding of and an ability to communicate across the cultural

differences within Continental Europe. Highly self-motivated, energetic, enthusiastic with proven team building and

man management skills.

I have a proven track record of achieving results in rapidly changing and demanding marketplaces, and I am particular good at maximising business profits. This combined with my project management experience makes me an invaluable member of a senior management team. My following career overview summarises my experience and achievements to date:

Interim - Full CV: 01/00. Date: 18/04/2023. Page: 1 of 10.


2. Career Overview.

Interim – Vice President Business Development – YAC .COM Ltd.Dates: June 2001 – to-date. Company Name: YAC. Com Ltd.Address: London, UK.Position Held: Vice President -Business Development.Financial Responsibility: £, ooo’s.

Turnover. Profit Before Interest. Sales Quota.

Direct Staff responsibility:

Company profile and responsibilities.

Bie interim executive appointment as Vice President Business Development of this £ 20+ million investment, e-commerce start up Company, currently funded by the venture capitalist, Zouk Ventures Ltd, providing B2B web enabled communication solutions. Directing the set up of the Company’s sales department including all aspects of: Sales process, methodology and future departmental structure; Commenced the sales process in the top 52 Telco and Classified Advertising/Directory listing companies in the UK market.

Interim – Business Development Director – diyprint.com Ltd.Dates: April -May 2001. Company Name: Diyprint.com Ltd.Address: London, UK.Position Held: Business Development Director.Financial Responsibility: £, ooo’s.


Direct Staff responsibility:


Bie interim executive appointment as Business Development Director of this £ 3+ million investment, e-commerce start up Company, private backers (ex Viglen Directors), selling personalised promotional products via a web-site. Directing the set up of the Company’s sales department including all aspects of: Sales process, methodology and future departmental structure; Commenced the sales process in the top 150 marketing agencies in the UK market.

Interim - Sales and Marketing Director – Science Warehouse Ltd.Dates: August 2000 – November 2000. 4 - Month Interim Assignment.Company Name : Science Warehouse Ltd.Address : Leeds, Yorks, UK.Position Held: Sales and Marketing Director.Financial Responsibility: £, ooo’s.


Direct Staff responsibility: Total 3: 1 Business Development Manager and 2 marketing assistants.




Science Warehouse Ltd was formed in March 2000, as the first investment (£6.7m) by the Forward Venture Management Group (established in 1999 by electronics entrepreneur Ray Chamberlain to finance technology spin-offs from UK universities). Science Warehouse Ltd is a business-to-business neutral marketplace provider for the Life Sciences market. The co-founders of the business are both eminent Life Science researchers from Leeds University.Appointed by the Forward Group and reporting to the interim Managing Director, my responsibilities were: Member of the senior management team defining and implementing the

Company’s, ethos, goals, structure and business plans. Setting up all aspects of the company’s sales and marketing department. Commence the sales process within the market. Assisting with the software product development, working with Arthur Andersen

defining the development of the ARIBA marketplace software suite and Requisite technology’s catalogue management and Bugs-eye search engine, for the Life Science market.

Achievements.

Created a 3- year business plan to grow the company to £20+m turnover including increasing the products and services offered to the Life Science Market and offering marketplace services to other vertical markets.

Defined all aspects of the companies sales strategy, including: Company offering; sales process and methodology; sales personnel job profiling, structure and recruitment.

Defined and produced the company’s marketing plan including: Market and competitive analysis and positioning; marketing strategy; marketing personnel job profiling, structure and recruitment.

Tendered and selected PR and Marketing Communications partners including delivery of both interim marketing collateral and corporate brochures and automated sales presenter.

Defined product launch and organised product launch events. Commenced sales processes with the top 40 prospects including: Major research institutions and

Universities within the public sector, Major Plc’s, SMEs, suppliers and Bioscience Associations, within the UK Biotech industry.

Contract Termination.

Having concluded all the objectives of my assignment I had planned an extended vacation during December 2000/January 2001.

Interim - National Operations Director - Compass Cleaning Ltd.Dates: June 1999 – July 2000. 13 - Month Interim Assignment.Company Name : Compass Cleaning Ltd.Address : Grantham, Lincs, UK.Position Held: National Operations Director.Financial Responsibility: £, ooo’s.

Turnover. Profit Before Interest. Sales Quota. 23,000 1,000 5,000

Direct Staff responsibility: Total 5,038: 6 Business Managers, 2 Support Managers, 11 Regional Managers, 55 Area Managers, 1035 Site Managers/Supervisors, 3,921 operatives, 6 Admin, 2 sales.




Compass Cleaning Limited was formed in 1982. As a 3i’s financial backed organisation, the Company has enjoyed substantial growth, providing quality-cleaning services to its clients. The Company at the time of my departure was recognised as the fastest growing Contract Cleaning Company within the UK Retail Cleaning Market, with a portfolio of clients that includes:Asda; Boots; Halfords; J. Sainsbury; Marks & Spencer; Somerfield and Tesco.Reporting to the Chief Executive Officer, my responsibilities were for the full Profit/ Loss and day-to-day operations of the Company, allowing the CEO to pursue an acquisition or disposal strategy for the Company.

Achievements.

Created and implemented a 3 year business plan to grow to a £40m turn over, £3m profit organisation providing Facilities Management Services in Retail and Commercial (Education, Health and Public sectors) markets.

Increased profits in the first year of the plan from £200,000 FY’98 –’99 to £1 million FY’99 – ’00.

Negotiated and concluded contracts with Tescos, J.Sainsburys and Somerfields that increased annualised revenues from £23 million to £34 million , within 10 months.

Implemented infrastructure cost savings, significantly improving the operation and generating a 15% profit improvement in 1999, with a further 15 % improvement in 2000 through initiatives to control labour costs.

Introduced a new window cleaning division, improving profitability by £300,000 in 2000/01.

Achieved number 1 status in service provision with Marks & Spencer and Somerfield and within the top 3 for all major clients.

Re-positioned the brand with major clients and increasing the portfolio of services.


The CEO and 3i’s concluded an exceptional deal with Pall Mall Support Services Ltd to sell the company for £10 Million in April 2000. I extended my interim assignment until July 2000 to continue to run the operation and oversee the closure of the Grantham offices and implement the consequential redundancy programme, together with the merger of the administration functions within the Pall Mall organisation.

Interim - Sales Director – UK - Kalamazoo Computer Group Plc.Dates: March 1999 - May 1999. 3-month interim assignment.Company Name: Kalamazoo Computer Group Plc.Address: Northfield, Birmingham, UK.Position Held: Sales Director – UK.Financial Responsibility:£, ooo’s.

Turnover. Profit Before Interest. Sales Quota. 9,000

Direct Staff responsibility: Total 82: 4 Sales managers, 8 Admin, 26 sales, 4 Marketing, 40 implementation engineers/ Trainers.

Responsibilities.



Reporting to the MD of the UK Operation, my interim role responsibilities included: Defining the Sales and Marketing Plan for the next Fiscal Year. Implementing a sales and installation re-organisation reducing the cost base by

50%.

Achievements.

Defined new Sales and Marketing Plan and organisation in line with cost reduction plans.

Achieved 150% of the sales plan year to-date during the assignment period, including a major new contract with Hyundai UK (worth £3million over 3 years).

Reduced the cost base by £ 1 million per annum and implemented the redundancy programme for 50% of the staff (41 people in total).


Left at the end of the assignment, although the client wished to extend my employment.

Regional Director – Europe - Kalamazoo Computer Group Plc.Dates: 1st April 1997 - February 1999.Company Name : Kalamazoo Computer Group Plc.Address : Northfield, Birmingham, UK.Position Held: Regional Director - Europe.Financial Responsibility:£, ooo’s.

Turnover. Profit Before Interest. Sales Quota. 22,000 2,000 12,000

Direct Staff responsibility: Total 237: 5 MDs, 10 Directors, 19 Admin, 19 sales, 6 Marketing, 36 Development, and 142 Software Engineers/ Trainers.

Company Profile and Responsibilities.

Kalamazoo Computer Group Plc is a well-established (100 years) UK listed Plc Company, with a Turnover in excess of £78 million, employing 1000+ staff.

The Group operates through wholly owned subsidiaries in: Belgium, Finland, France, Germany, Holland, Spain, Switzerland and the UK. It also has appointed agents in Austria, Denmark (Sweden and Norway), Eire, Italy and South Africa.

Kalamazoo provides solutions to the automotive market (retailers) as follows: Application Software covering all aspects of business i.e. Point of Sale, Accounts

and Administration, Marketing, Payroll and Human Resource management, Document Management and Management Reporting.

Support, Implementation and Consultancy Services. Motor Manufacturer Communication Link Facilities. Hardware and comms network supply, installation and maintenance (through third

parties out-side of the UK).The client base includes: Ford, General Motors, VAG, Rover and Renault, all on a pan-European basis along with all major motor manufacturers in the UK.



Reporting to the MD of the Automotive Division, my responsibilities included: Full Profit/ Loss and day-to-day operational responsibility for the wholly owned

subsidiaries in Continental Europe. Strategic management of the Automotive Division as a Board Director.

Achievements.

Improved profit performance from 70% to 105 % of plan within 12 months, including 15% growth in new business sales and gross margin contribution.

Project managed the successful relocation and operational re-organisation in 4 countries, including the set-up of a Benelux operation.

Redefined the product strategy for the Ford Market across Europe, with the re-development of legacy products to N.T, achieving the full support of Ford Motor Company and its Dealer network.

Contributed to the introduction of RAD (Magic) technology for the development of our future product set.

Re-positioned the strategic relationship with Ford Motor Company, to the benefit of Kalamazoo and Ford for the future.

Introduced strategic partners for the provision of Finance Leasing for our product set and Computer based training for the Microsoft product range.

Introduced Standard Corporate Marketing Collateral for the current product sets. Introduced Standard management reporting systems covering Key Performance

areas i.e. Sales and sales personnel performance reporting, revenue forecasting and activity reporting.

Reason for leaving position.

A new CEO was appointed who implemented a re-organisation of the Company along Functional rather than Business Unit responsibilities, thus the Regional Director - Europe Role was no longer required. I was requested to concentrate on assisting the Company with its flagging UK operation, which I agreed to undertake as an Interim assignment for 3 -months, having decided to pursue a career in Interim Management.

Divisional Director - Kalamazoo Computer Group Plc.Dates: 1st April 1996 – 31st March 1997.Company Name : Kalamazoo Computer Group Plc.Position Held: Divisional Director – Strategic Accounts Division.Financial Responsibility:£, ooo’s.

Turnover. Profit Before Interest. Sales Quota. 9,000 500 10,000

Direct Staff responsibility: Total 110: 4 Directors, 8 Admin, 12 sales, 38 Development, 48 Software Engineers/ Trainers.

Responsibilities.

Reporting to the Managing Director of Kalamazoo Computer Group’s UK operation, my responsibilities included: Full Profit/ Loss and day-to-day operational responsibility for the Business Unit. UK Division Company Strategy as a Director on the UK Division Board.



Kalamazoo Computer Group Product Development responsibility for the automotive market place, as my product responsibility Elite (based on an Oracle database utilising the forms 4 development environment) had been defined as the Flagship product for both the UK market and the Companies Global objectives.

Formulate and maintain good strategic relationships with the 4 key market target customers: Renault; General Motors; Volvo and the top100 Automotive Retailer Groups.

Achievements.

New Business Sales and margins were 80% of target achieving over 130 site installations within 12 months, making the product roll-out the most successful in the history of the market-place, within this time-frame.

Re-organised operations areas to achieve greater efficiency, problem management and customer satisfaction.

Re-organised the product development team, introducing a new management team in order to achieve greater efficiency and deliverables, whilst achieving a more pro-active market driven product development philosophy.

Implemented strategic selling programme using the Target selling methodology. Introduced Standard management reporting systems covering Key Performance

areas i.e. Sales and sales personnel performance reporting, revenue forecasting and sales activity reporting, help desk service level reporting, field installation efficiency reporting and development planning reporting.


Promotion, I was requested to assume the role as Regional Director, Europe.

Sales and Marketing Director - Kalamazoo Computer Group Plc.Dates: 1st December 1992 – 31st March 1996.Company Name : Kalamazoo Computer Group Plc.Position Held: Sales Director, through to Sales and Marketing Director –

Kalamazoo Motor Trade.Financial Responsibility: £, ooo’s.

Turnover. Profit Before interest. Sales Quota. 12,900

Direct Staff responsibility: Total 44: 4 sales managers, 1 marketing manager, 25 sales personnel, 7 project managers and 7 Admin.

Responsibilities.

Reporting to the Managing Director of Kalamazoo Motor Trade, my responsibilities included: Sales and Marketing business planning. Company sales performance. All aspects of the Company’s marketing. Define and implement Kalamazoo Motor Trade Strategy as a Board Director.

Achievements.

Achieved on average over quota sales performance each year, growing sales from £8 million to £14 million over the 4- year period.



Achieved enhanced strategic relationships with key Motor Manufactures and target Major Account Customers, including securing a number of new major accounts customers with orders in excess of £1.0 million each.

Totally re-organised the sales and marketing operations to improve effectiveness. Contributed as a Board member to the 2 most successful years of profitability of

the Group, in which period the share price rose from 19p to 141p.


Promotion, I was requested to assume the role as Divisional Director, Strategic Accounts Division.

Manager-Euromotor Project UK - Datapoint (UK) Ltd.Dates: 1st January 1986 – 30th November 1992.Company Name : Datapoint UK Ltd.Final Position Held: Manager- Euromotor Project UK.Financial Responsibility:£, ooo’s.

Turnover. Profit Before interest. Sales Quota. 2,500.

Final Position Direct Staff responsibility:

Total 12: 1 Support manager, 2 sales personnel, 5 support personnel, 2 developers and 2 Admin.

Company Profile and Responsibilities.

Datapoint UK Ltd, as part of the US based Datapoint Corporation, was a leading worldwide supplier of networked based IT Solutions. This covered: Data-processing; local area networking; telephony based business solutions and specific vertical market application solutions, of which the Automotive Retail Market-place was their largest customer base with over 70% of Ford Retailers across Europe using a Datapoint solution.I joined Datapoint UK in 1986 having being headhunted to re-position their UK operations within the UK Automotive Market place. My initial role was as Account Manager-North, which I undertook for 2 full Fiscal Years, achieving 150 % of quota each year (sales quota £1 million per annum). I also achieved the award for the “Most outstanding contribution to the Company”, in the second Fiscal Year.In Fiscal Year ‘89-’90 I was promoted to Sales Manager Darts, recruited 3 new sales personnel and achieved 111% of sales quota (£2.5 million).In Fiscal Years ‘90-’92 I was promoted to Manager Euromotor Project UK, continuing my responsibilities for the Darts market, within the UK, with the following additional responsibilities: Ford Manufacturing Systems across Europe. One additional sales person. Datapoint Direct PC Supply for the UK. One additional sales person. Member of the Datapoint Corporation negotiation team with Ford Europe for the

second generation, pan European DMS Systems Project (DCAS). Member of the Euromotor European Project management team, with specific

responsibility for setting the sales and marketing strategies for Europe. Re-positioned Datapoint UK as a solution provider as opposed to a technology

provider, introducing applications such as Optical Disk Archiving and Show room selling and Dealing applications, taking on two additional development staff and five software engineers.

I achieved 80% and 120% of quota in these respective Fiscal years.




Promotion, I was Offered Director position.

1 st August 1976 – 31 st December 1985. Account Manager-Kalamazoo Computer Group Plc.

I joined Kalamazoo Plc in August ’76 as a management trainee, which was scheduled to be a two-year course. After six months I was appointed Manager of one of the Data Control areas, with responsibility for three full and eighty part-time staff. I progressed to client support of Kalamazoo’s Bureau services for the Automotive Retailing Market, in January ’79. In August ’80 I was again promoted to set up the DARTS Central Support area. In August ’93 I was promoted to Account Manager, Darts-South. During the Fiscal Years ‘83-‘85, I achieved 108% and 143% of quota.

3. Personal Details.

Name: Mark Ian Owens:Address: 14 Clay Hill Road,

Sleaford,Lincs,NG34 7TF.

Telephone:Home:Mobile:Fax:Email (home):

00-44 (0) 1529-410241.00-44 (0) 7779 - 025109.00-44 (0) 1529 - [email protected]

Date of Birth: 15th February 1958. Age: 43 Years.Nationality: British.Marital Status: Separated.Children: One daughter, Laurie Age: 18 Years.Driving Licence: Full.Notice Period: None.

Education:

1968- 1975 Handsworth Grammar School:GCE- A Levels: One.GCE- O Levels: Nine.



Other Training:

North Worcestershire College: 12 Months. Institute of Data processing and management.Kalamazoo: 2 Months. Book Keeping and Management Accounts.Kalamazoo: 2 Days. Team Leadership Skills.Institute of Sales and Marketing: 5 Days. Essentials for Success, Sales training.Challace: 4 Days. Advanced Selling Techniques.A W Associates: 2 Days. Time Management.A W Associates: 2 Days. Advanced Negotiating skills.Challace: 2 Days. Sales management.A W Associates: 2 Days. Sales Team Coaching skills.Pinnacle: 4 x 2 Days. Personal Development and Strategic Selling.Pinnacle: 2 Days. Team Building.Results PR: 1 Day. How to handle the Media.Aston Business School: 5 Days. The Alternative MBA.Target: 4 Days. Target Selling Methodology.

Hobbies:

Music, drummer in local band, Golf, Fly-Fishing, Squash, Formula 1 Racing.


mark owens full cv -interim

Documents