local government benchmarking framework & homelessness emily lynch 20 th january 2014
TRANSCRIPT
Local Government Benchmarking Framework & Homelessness
Emily Lynch20th January 2014
Overview of LGBFPurpose• To support SOLACE (Scotland) to drive improvement in LG
benchmarking
• To develop a comparative performance support framework for Scottish LG
• To support councils in targeting transformational/ change resources to areas of greatest impact – efficiency (costs)/ productivity/ outcomes
• Focus on ‘Big ticket’ areas of spend plus corporate services
LGBF - Operating Principles • Consensus – agreement by all councils
• Can openers – raise issues/ focus attention on differences & to support councils to collaborate in exploring reasons behind differences
• Comparability – similar councils/ services on key performance criteria
LGBF – The starting point• Project initiated summer 2010
• Develop service grouping for managing the analysis – Children’s Services; Corporate Services; Social Work; Culture & Leisure: Environmental; Housing; Corporate Asset Management
• Indicator criteria: comparable across councils/ services; materially help improve performanceSub criteria: - relevant - unambiguous - timely data- accessible - consistent - cost effective to collect - statistically robust
SOLACE/ IS Benchmarking ProjectThe Outputs
• 55 indicators where data is available, reliable & consistent
• Focus on cost/ outputs/ customer satisfaction- Children’s Services- Corporate Services- Social Work – Adult Social Care- Culture and Leisure Services- Environmental Services- Housing- Corporate: Assets & Property
• Data in the round - ensuring performance/ finance/ service links; unpicking cost & ‘outcome’ performance relationships
Development Plan
Approved at SOLACE branch meeting 31st May
Agreed following recommendations:• Project Board• Task Groups
Improving & Implementing the framework Priorities
• Reviewing the existing indicators and data sources– Homelessness
• Developing a consistent process to embed the LGBF in Councils improvement and reporting processes– Family Groups – Drill down & Output capture templates - PILOT
– Public Performance Reporting– Link to Self Assessment & Improvement Planning– Learning Resources
• Extending the framework to CPP’s
Reviewing LGBF IndicatorsCURRENT HOUSING INDICATORS Data Source
HSN1 Current tenants' arrears as a percentage of net rent due Audit Scotland
HSN2 Percentage of rent due in the year that was lost due to voids Audit Scotland
HSN3 Percentage of dwellings meeting SHQS Audit Scotland
HSN4 Percentage of repairs completed within target times Audit Scotland
HSN5 Percentage of council dwellings that are energy efficient Audit ScotlandPROPOSED INDICATORS for 13/14 Data SourceGross rent arrears (all tenants) as at 31st March each year as a percentage of rent due for reporting year (SHR31) ARC, SHR% of rent due lost through properties being empty during the last year (SHR34) ARC, SHR
% of stock meeting the SHQS (SHR7) ARC, SHRAverage length of time taken to complete non-emergency repairs (SHR12) ARC, SHR% of properties at or above the appropriate NHER or SAP ratings specified in element 35 of the SHQS, as at 31st March each year (SHR 8) ARC, SHR
Homelessness Indicator PREVENT1 return
‘Family’ groupings• Need to get beyond data - ‘like for like’ comparisons
• Examined existing methodologies – CIPFA; Education Scotland; Welsh LG Data Unit
• Categories - socio economics: population dispersal
• Core family groups agreed at SOLACE April 2013
Embedding LGBF in council improvement processes
Family Groupings - PEOPLE SERVICES Benchmarking Club 1 Benchmarking Club 3East Renfrewshire FalkirkEast Dunbartonshire Dumfries & GallowayAberdeenshire FifeEdinburgh, City of South AyrshirePerth & Kinross West LothianAberdeen City South LanarkshireShetland Islands RenfrewshireOrkney Islands ClackmannanshireBenchmarking Club 2 Benchmarking Club 4Moray Eilean SiarStirling Dundee CityEast Lothian East AyrshireAngus North AyrshireScottish Borders North LanarkshireHighland InverclydeArgyll & Bute West DunbartonshireMidlothian Glasgow City
Pilot – all 32 councils• Task Group - drill-down indicators, lines of enquiry and
output capture processes to use in Family Group meetings
• Positive Destinations (for ‘People’ Family Groups) –links with wider national improvement agenda in relation to youth employment and transitions, and also represents an area where indicator is more robust giving reasonable confidence in the data.
• Roads (for ‘other’ Family Groups) - a politically important area, an area of significant spend, and also a group of indicators which are underpinned by good quality data and the availability of additional drill down data
FAMILY GROUPS PILOT - ROUTE MAP
STEP RESPONSIBLE TIMESCALE
Identify Lead for all 8 FG
Arrange 1st Meeting
Populate Core Drill-Down Data
Hold 1st Family Group Meeting – to validate the data
Produce Family Group report
Hold 2nd Family Group Meeting –sharing learning/improvement
Reporting Outputs/Outcomes
Evaluation
Family Group
FG Lead
IS
NOVEMBER 2013
DECEMBER 2013
JANUARY 2014
FEBRUARY/ MARCH 2014
APRIL 2014
MAY 2014
Family Group
IS
Family Group
IS/ Family Group
Family Group
DRILL DOWN TEMPLATE FOR POSITIVE DESTINATIONS
Headline Benchmarking Indicators Financial Service SpecificProportion of Pupils Entering Positive Destinations Employee Costs - Teachers Disaggregated by each destination
Cost per Secondary School Pupil Employee Costs - All other staff Pupil numbers over 16Denominator of indicator returned (total number of pupils) Premises Winter Leavers
Service Context Transport Number of ‘unknowns’
Political Context - Has this been a political priority/an area of significant investmentt Supplies and services
FE provision
People Third party paymentsHE provision
Number of council employed direct FTE's Transfer paymentsTraining Provision
% Teachers IncomeMA places (<25s)
% Support Capital BudgetLabour market information/economic profile
Sickness Absence Days Educational attainment
Assets Any Additional Information Access - travel to work/study distanceSchools Any other information that relates to these
indicators and is important in understanding and explaining variance (additional measures or narrative)
SIMD/Income deprivation
What % of schools are PFI/Public Private Partnership? Urban/rural /population density
