lifelink alert system review
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LifeLink
Medical Alert
About LifeLink
This company has an interesting history. Their beginnings were actually in the computer and technology field in 1990. In 2003, an employee who was a caregiver for her grandmother found a device that automatically dialed by pressing a key fob. The company figured that although this device did what it was made to do, it could be improved upon. They then decided to change their focus and go into the medical alert field. They decided that they could make products that would not only be more user friendly for the elderly and handicapped, but to improve on the longevity of the system itself which means that it saves money in the long run. Boasting wonderful customer service, LifeLink feels secure that they can guarantee you some of the best medical alert equipment and service in the industry.
LifeLink Prodigy LP2500
• Ability to dial up to 8 preprogrammed phone numbers.
• Two way speaker
• 300 foot range
• Remote setup
• Adjustable siren
• Attractive looking pendant that can be worn on the wrist
• Automatic system tests
• Water resistant pendant
• 911 compliant
Other products
Aside from the medical alert system, LifeLink offers the following products for purchase. • Neck pendant • Wrist pendant • Silver warranty • Gold warranty • Econo-pack of spare pendants – comes with 5 • Super Boost Siren/Strobe • Spare AC Adapter • Refrigerator magnets • 5 pack replacement pendant batteries • Cell adapter – this is a good option for those that do not have a landline. This can be used
in conjunction with a Bluetooth cell phone.
Other Benefits
LifeLink offers not only a “Tip Corner” but a useful blog as well. The Tip Corner gives you access to information that includes: • Falling
• Medical alert shopping advice
• Their products
• Discussing these products with family
The blog has some useful information but there are only new posts every couple of months.
Warranty
Your system carries a 1 year warranty from the date of purchase. You can purchase one of two longer warranties if you choose. Unfortunately the pendant only has a 90 day warranty since it is used so much on a daily basis. With the silver warranty, you get a replacement unit within 2 years if it fails. The extended warranty will cover any failures due to manufacturing defects and does not include damage that you have done to it yourself. The gold warranty functions the same but you get two additional years of coverage for a total of three years.
Better Business Bureau Rating
• Listed under Matrix Interactive, LLC
• Accredited business since 1/30/2006
• A+ Rating
• No complaints in the last 12 months to 3 years.
Returns and Service Cancellations
If you try the system and don’t like it, you can return it within 30 days for a full refund. You need to call 610-410-7508 and get an RMA number to do so. You must ship back all pieces of equipment to qualify for a full refund. Missing pieces may mean that you are issued fees for them. Be advised that your shipping and handling fees are not refundable.
Pricing • LifeLink Prodigy system - $349.00 with
introductory price of $249.00
• Spare pendant - $80.00 with a sale price of $40.00
• Wrist pendant - $100.00 with a sale price of $50.00
• Silver warranty for 1-2 years - $69.00
• Gold warranty for 1-3 years - $89.00
• Econo-pack of 5 pendants - $199.00
• Boost Siren - $60.00
• AC Adapter - $30.00
• 4 Fridge Magnets - $10.00
• 5 Pack of Batteries - $15.00
• Cell Adapter - $99.00
Contact Information
1 Meredith Circle Thornton, PA 19373 610-41-7508 Toll Free 877-837-0779 Fax 610-840-2219
The Good
• Experience in the technology and computer fields.
• Many different al a carte products for purchase to enhance your medical alert experience.
• No monthly fee
• One time purchase of equipment
• 8 emergency contacts can be stored in the device.
• $12 flat rate shipping to the U.S. and Canada
• In the event you want to scare intruders, you can use the system to set off a barking dog. There are 3-4 different patterns so it sounds more realistic.
The Bad
• There is not a monitoring center. All calls made from the device go to specified family, friends or caregivers that you had previously designated.
• Equipment is expensive as a one time purchase.
• Installation takes about 15 minutes to set up, versus other companies that take much less time.
• No fall detection though you can program the system to have an alarm go off and if it is not acknowledged within 15 minutes, then it goes into emergency mode.
• Blog posts are sporadic.
Summary
The Prodigy system is different than many other alert systems in that there is no monitoring center. This is your own personal device that you program numbers into to call when you have an emergency. Overall, this system seems worth looking into. It could very well serve your needs. We suggest this product for more independent people and not for those that need fall detection or critical health alerts. Because this device is made to function independently of a response call center, there are many more personalized features to it so you can customize your experience.
