acadian on call medical alert system review
DESCRIPTION
This slideshare is a brief review of the medical alert company, Acadian On Call. It'll go over their basic services, prices and other important details.TRANSCRIPT
Acadian On Call
Medical Alert
About Acadian On Call
With over 40 years in the business, Acadian has the experience to bring you great personal health monitoring. They have in their employ many professionals from piloting, to health and safety, as well as trained security and support staff. If that wasn’t impressive enough, they boast a fleet of 400 ground ambulances, helicopters, and aircraft. With three monitoring centers in the U.S., all the medical alert traffic is spread out among them to lighten the load. They are forthcoming with the fact that they pride themselves on managing their calls effectively during busy times. They do this by sending calls out to one of their other monitoring centers that can handle more call volume at that time. This ensures that their customers are getting as prompt of service as is possible.
Why Acadian?
• They exceed the industry average response time of 60 seconds.
• All dispatchers are EMD certified EMT’s and paramedics. • This means that not only are you getting through to someone who can
alert the appropriate response team, you are getting help from someone trained in emergencies and first aid so you can have help before your response team even arrives.
• CSAA Five Diamond certified
• They have industrial national security in their CRZM monitoring stations.
• They offer UUFX signal and fire alarm equipment and service in one central station.
Monitoring Services Offered
• Medical Alerts • Burglar Alarms • Smoke & Fire Alarms • Two-Way Audio • Video/CCTV Systems • Access Control Systems • Temperature Monitoring • Panic & Holdup • Motion Detectors • Fluid Levels • Two Way • Home Automation & Control • Open & Close Reports
• GPS Fleet & Asset Tracking • Carbon Monoxide • Telemetry • GPS Long Worker Assistance • Industrial Systems
As you can see, Acadian On Call offers a lot more than just your typical personal emergency alert systems. You can truly pick and choose what works best for all your needs.
Alert Systems Offered Home Medical Alert System • 2 Way Voice Console • Wearable pendant • Waterproof pendant • Home phone line required
Cellular Home Medical Alert System • Most popular choice • All benefits offered in the traditional Home
System • No land line required • AT&T activation fee for use of cellular
network • Account is set up before it is even delivered
to you.
Home & Yard Medical Alert System • Range… • 2 Way Voice Pendant
GPS Medical Alert System • Portable GPS button • 2 Way Voice Pendant • Waterproof Pendant
Better Business Bureau Rating
• Acadian is not an accredited business with the BBB.
• A rating
• 2 complaints closed in the last three years, 1 closed in the last year.
• One complaint reached a resolution and one did not.
Returns and Service Cancellations
If you decide you longer want service, you only need to call their customer service number at 877-477-6507 to let them know. Be advised that you will need to return the equipment in the original packaging – SAVE THE BOX. Otherwise, you can get appropriate packing through Acadian but they charge you $15 for it, and you must ensure your package when shipping it. All items must be in good condition so it can be resold. You can get a 100% refund in 30 days if the equipment is received by Acadian within that time frame. Any missing or damaged items will be deducted from you refund. You can cancel service in the middle of an annual or quarterly contract but you need to get the equipment back ASAP since Acadian will charge you monthly for the service until they receive your equipment.
Warranty
Lease of Equipment Your equipment is covered with a lifetime warranty for the duration in which they are being monitored. Acadian will replace any product in a timely manner should you find your equipment malfunctioning. Purchase of Equipment If you purchase equipment to own, you have a warranty for one year from the date of shipment that protects defects in the equipment from workmanship. During this time, Acadian will repair or replace all parts that are malfunctioning. The repaired equipment is then given a warranty of 90 days, or the balance of the initial warranty period, whichever happens to be greater. Note that all batteries are excluded from the lifetime warranty and are only covered for 90 days. Pendants are only covered for one year.
Pricing Home Medical Alert System
• $29.95 a month, includes monitoring • $25.00 Activation • Free hanging lockbox with quarterly or
annual payment Cellular Home Medical Alert
• $34.95 a month, includes monitoring • Activation • Free activation and hanging lockbox with
annual payment; free hanging lockbox with quarterly payment.
Home & Yard Medical Alert System
• $34.95 a month, includes monitoring • Activation • Free hanging lockbox with quarterly
payment.
GPS Medical Alert System • $38.95 a month, includes monitoring • $25.00 activation • Free activation and hanging lockbox with
annual payment. • Free hanging lockbox with quarterly
payment.
Contact Information
PO Box 91430 Lafayette, LA 70509 Phone: 1-877-477-6507 Fax: 1-866-889-8521 Email: [email protected]
The Good
• They offer free lockboxes with quarterly or annual payments on a couple of their monitoring products.
• They have been in the business for several decades.
• They seem genuinely concerned for the well being of their customers.
• Very friendly customer service.
• 3 monitoring centers
• Many different monitoring services and medical alert products to choose from.
• 30 day risk free trial
• Decent pricing
The Bad
• If you cancel service in the middle of an annual or quarterly contract they charge you monthly until you get the equipment back to them.
• Only a one year warranty on purchased products.
Summary
We can confidently say that our experience was so pleasant with Acadian On Call that you would be in good hands if you chose them for your medical alert needs. From start to finish, working with them was very easy and user friendly. The website offers clear information on pricing and about the company; this kind of transparency is admirable in our opinion. They have a host of products you can choose from and are quite competitively priced. The Cellular Medical System is the one we were told is the most popular among customers yet the GPS System is great for those that are more independent and need a wider range of coverage. As you can see, there are several products to fit your specific needs. With all the pro’s regarding Acadian, we suggest you keep them high on your list of companies to consider for your monitoring needs.
