Fall Alert

Medical  Alert  

About

For the past 9 years, Fall Alert has been providing the latest technology in medical alert devices to customers nationwide. They provide not only a neck pendant for fall alert protection but a watch as well to help assure emergency contact is available should an emergency occur.

Services

Services include a Fall Detection button with detection sensors that can detect a fall as it’s actually happening and contact the monitoring systems for immediate help and the Cellular Base feature which is waterproof and can be worn as a neck pendant while requiring no landline for its use. 24/7 Monitoring Centers are available for customers, installation of the product is free and customer service is available live online or by calling their customer service line to assist with any questions at any time.

FAQ Page

Fall Alert’s FAQ page is broken down into segments including “General”, “How It Works”, “Pricing”, and “Our Response Time” with a series of questions and answers under each subtitle. Some of the questions include: •  “Will my insurance, Medicare or Medicaid cover this?” •  “How many emergency contacts can I have?” •  “Are false alarms common?” •  “What if there’s a false alarm and I haven’t actually fallen?” •  “Can I terminate my service?” •  “How long is the average response time from the Monitoring Center?”

Cost of Services

Customers can either choose to pay for services in quarterly payments or they can pay for an entire year upfront. A year of Fall Alert costs $527.45 upfront while monthly payments cost $47.95 a month. Those who decide to order the service online can enjoy an online discount for their purchase.

BBB Rating

Fall Alert holds an A+ rating with the Better Business Bureau due to a number of factors including the sufficient background information that the BBB has on them as a legitimate business, their length of time as a business, and the overall lack of complaints filed against them with the BBB for a company of their size. Those complaints that they have received have been resolved or are currently being resolved by Fall Alert in an effort to appease their customers.

Additional Resources

Their website hosts one of the better blogs among similar companies with new posts being added on a regular basis. Some of the blog titles include:

•  “Declining Stroke Rates in the US” •  “Seizures and Light Sensitivity” •  “Neighbors Can Be Good For Your Health” •  “Can Video Games Help Your MS Symptoms?” Visitors can choose from topics such as: “Diabetes”, “Stroke”, “MS”, “Heart Health”, “Mobility” and so on. The site also has a “Live Chat” option available.

Who Are Their Customers

The typical customer is a family member of close friend of an aging adult who may be at a higher risk for falls while living alone though a full time caregiver is not necessary. Senior citizens who live alone or spend significant time alone or who may not have any family nearby are also common customers. Those who are looking for a way to have their top contacts available at the touch of a button should they experience a fall will appreciate Fall Alert’s ability to store a variety of emergency contacts aside from the ambulance or hospital.

How Their Customers Rate Them

TheBestCompanys.com does not yet have a user rating for this company but they have an A+ rating with the Better Business Bureau and have been in business for 9 years. Both of these factors speak of their staying power and ability to effectively satisfy customers and address their needs.

What Makes Them Stand Out?

Their fall pendant is especially good at detecting falls including any movement within 18 inches and can determine within 25 seconds or less whether the wearer has experienced a fall while it then contacts an emergency contact. The Fall Alert system stores up to 10 emergency contacts in its database. This way you don’t have to summon an ambulance for assistance every time you fall. Wearers can have a close neighbor, family member or friend come by to assist them in case of a slight fall that doesn’t require more serious attention.

Social Media Presence

Fall Alert has a strong Facebook presence with just under 13,000 likes and they post on a regular basis though it’s mostly just nice quotes and pictures for their followers to enjoy (not directly related to the product or services). They have 500 followers on Twitter with their account being directly linked to their Facebook and showing the same posts.

Ranking With TBC

TheBestCompanys.com gives Fall Alert a 6.0 out of 10. Though there are many great things about the Fall Alert service, they do not offer a warranty of any kind and they have no mobile alerts which can be a significant problem for many potential customers. Their price is not among the lowest for comparable services among competitors. They do also offer 24/7 monitoring centers, no activation fees and no long term contracts to be a customer.

Potential Negatives

Fall Alert devices may sometimes be subject to a faulty cellular connection in which the customer who is relying upon service may find themselves without. This isn’t always the case but there is a threat of such in some instances. The system is without GPS mobility though their parent company offers a GPS unit that is portable and can be used as a base unit if necessary. Some customers may find the pendant and the watch to be overkill and not care to wear both at the same time as is suggested.

Learn More

You can read more about this company on their full review profile on TBC’s website by clicking the link below: http://thebestcompanys.com/medical-alert-systems/company/fall-alert/

http://thebestcompanys.com/medical-alert-systems/company/fall-alert/