www.kvpcorp.com

KVP’s Solution for the Automated Identification and Data Capture

(AIDC) market

Jan 2012

Unleash Your

Business Potential

Our understanding of AIDC (bar code / RFID) industry

2

Products

Application

Industry

Readers &

scanners

Printers &

encoders

Tags, labels &

consumables

Open platforms, middle ware and integration

services

Supply chainAsset

management

Security, anti-

counterfeit

Access

control

Ticketing &

sample tracking

LBS, MRO,

POS

Retail &

specialty retailLife science Manufacturing Government

Global and national trends/ challenges in bar code and

RFID industry

3

Source : VDC Research 2010

Global recession impacted across AIDC industry – RFID was fairly insulated

Time honored sales and service is no more resonating

Need for improved business model, differentiator in proactive service, better project

management and demonstrating higher value has been very critical

Enterprises delayed large projects, pressure on cost and price escalations are worrying

factors

Macro economic trends impacting RFID and bar code

industry

4

Global expansion

Entry into emerging markets

Competition and volume/

price pressure

Solutions not

products

Increased mobility

and integration

More scrutiny of investment, stronger focus on business models, improved focus

on customer relationship, C-SAT and innovate

Competency : Case study of supporting a leading bar code / RFID

firm in strengthening revenues and customer satisfaction

5

Web to Lead

Lead management

Opportunity management

(quote, product and

price management)

Account management and customer

contact management

Supply chain management

Invoicing and AR

Service –project

management, customer service

Resource management –HRIS and PMS

C-SAT and feedback process

Integrate

with ERP

Including – cases,

solution, web-to-case,

email-to-case, spare and

inventory, work flow for

task and approvals

Account intelligence,

account plans and

account targets,

forecasting

Call plans, meeting

details, re-

imbursements,

pipeline, new biz

target vs actual

Essae Technologys wanted to drive effective sales and

service to grow significantly.

Redefining business processes and

automating the systems has provided

360 degree view customer.

Improved productivity of Sales and

service

The visibility of spares and service

resources has also helped gain higher

mind customer share of wallet.

“The implementation on the mobile devices like Blackberry was a key differentiator as it

provided our team with a 360view of customers at their finger tips.” –

Narasimha Subramaniam, Managing Director of Essae Technologys.

System to support business growth strategies : Our

learning’s

7

Improved rate of new business development

Solution approach and improved reach

Customer knowledge and protect installed

based

Partnerships and complementary

solutions

Enhance quality of service and competency development

Business

model

System for growth – understanding pre-sales and post sales service

effectiveness. Improve profitability by improving resource productivity.

KVP’s solutions for bar code / RFID industry

8

Improved

resource

utilization

Strengthen

customer

satisfaction

Improve

revenues

Resource

utilization

Resource

KRA

Performance

management

Expectation

management

Service and

support

Project

management

Team

competency

Active

collaboration

Involving

customer

(C_SAT)

Increase

customer

Increase

customer valueApproach / process

standardization

Sales

productivity

Improved

profitability

through better

quality of decision

Work flow

and approvals

Project wise

ROI

Revenue

forecasting

Business

triggers Dashboards

Real time –

Collaboration

KVP services for the RFID Industry

9

Marketing, Sales, supply chain, project management, customer service, customer management and business financial management

Social enterprise – real time business

Consulting and process

re-engineering

Customer management

solution

People productivity

solution

Cloud solution to improve sales and service team productivity, improved customer acquisition approach

Full cycle HRIS -Recruitment, employee management, employee productivity management, employee satisfaction, employee exit

About KVP

10

Founded : 2008

Team size: 40 members

Focus: Facilitate growth using social enterprise

framework

Serviced over 60 + customers across 5 industry verticals

/ across established, growing and emerging firms

Philosophy: Business transformation

India’s Emerging Partner of the Year Award by

Salesforce.com