knowledge economy, older workers driving hoosier hot jobs...

Northwest Indiana

march-aprIl 2011

Career

Knowledge Economy, Older Workers Driving Hoosier Hot Jobs List�� UNderstaNdINg

UNemploymeNt beNefIts�� explore workoNe

No-cost workshops�� the INtervIew:

QUestIoNs aNd aNswers

WorkOne CareerConnect . March/April 2011

5217 South Hohman Avenue, Hammond, IN 46320

219.932.2100w w w . i n d i a n a g r a d u a t e . c o m

Cohort Starting April 25, 2011

Bachelor of Science in •BusinessMaster of Business •Administration - MBA

Limited Class Size • Scholarship Funds Available

Associate of Science Degree in Nursing - • ASNNO Prerequisites Necessary in many cases/ •15-Month ProgramMaster of Science in Nursing - • MSN

WorkOne CareerConnect . March/April 2011 page 3

inside

WorkOne Northwest Indiana Career Connect is an initiative of the Northwest Indiana Workforce Board. Serving Jasper, Lake, La Porte, Newton, Porter, Pulaski, and Starke Counties.

The WorkOne system is an equal opportunity employer and does not discriminate in the programs and services offered. Auxiliary aids and services are available upon request to individuals with disabilities. Call (800)743-3333 (TDD/TTY relay services).

Editorial for Career Connect provided by Barbara Grimsgard, Communications Manager, Center of Workforce Innovations, Regional Operator-WorkOne Region 1.2804 Boilermaker Court, Ste. E, Valparaiso, IN 46383 | 219-462-2940www.gotoworkonenw.com

ConnectCareerNorthwest Indiana

march-april 2011

to advertise in career connect:workone career connect is published in partnership with the times media co.for advertising opportunities call your times recruitment specialist today.recruitment manager: linda segovia 219.933.4086sales: barb carlson 219.933.3281, leslie bryan 219.933.3341

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Understanding Unemployment Benefits

The InterviewQuestions and Answers

Northwest Indiana is Home to Over 30 Adult Education Sites

4 Hoosier Hot 50 Jobs List

WorkOne No-Cost Workshop Calendar

From the offices of WorkOne

when it comes to your job search and re-em-ployment services, the hub of the workforce development system in Northwest Indiana is WorkOne. Come to any of our offices in Lake,

Porter, Starke, LaPorte or Newton Counties to find a new or better job, get career guidance, access training and in some cases—money for the training and/or education.

what are some of the beNefIts from workoNe?Free use of tools and information to help you with your job search. Visit WorkOne and take advantage of the tools and information that you’ll need for a successful job search! Services include: Computer labs, Internet access, fax machines, copiers, telephone use, information about high-wage and high-demand careers.

Preparing you for new opportunitiesFree information sessions and activities are always available from any WorkOne office and include:n Workshops: Get valuable tips on getting notices by em-

ployers so that you could land the job you want! Topics include: Developing the Perfect Resume, Launching Your Job Search, Interviewing Skills, How to Network, How to Really Fill out an Application

n Computer Classes: Strengthen your computer skills or learn the simple basics

n MindLeaders®: Providing free enrollment in an on-line course that will help you skill-up and/or prepare for a cer-tification. Check out over 700 courses available to job seekers at www.mindleaders.com.

n Training Programs and Financial Assistance: Skill-up and increase your education level. WorkOne can help you find the training program to help you secure a high-wage, in-demand career. And, if it’s financial assis-tance you need, the WorkOne staff will help you determine if you are eligible for financial assistance through one of the many grant programs.

Now what are you waiting for? Visit a local WorkOne today! A complete list of WorkOne offices is featured on the back panel of this publication or visit www.gotoworkonenw.com.

Your WorkOne Team,

(Note: To access many of the WorkOne services, you will need to have a valid photo I.D.)


knowledge economy, Older Workers Driving Northwest Indiana’s Latest hoosier hot 50 Jobs list

Earlier this year, the Indiana Depart-ment of Workforce Development introduced the latest version of the Hoosier Hot 50 Jobs List for North-

west Indiana. The list, which ranks occupa-tions based on projected growth over the short and long term, among other factors, identifies the most promising high-wage, high-demand jobs for our region. Two major trends affecting the workforce of Northwest Indiana played a significant role in deter-mining the occupations making the list: an aging population and the transition to a knowledge economy.

The age of the workforce over the next 10 years will play a key role in creating many job openings for workers in Northwest Indiana. For example, the top job on the list for the Re-gion is Heating, Air Conditioning, and Refrig-eration Mechanics and Installers. The Indiana Department of Workforce Development does not expect many new jobs in this field to be created, but an older workforce will create de-mand for new workers to replace retirees. An older population will also increase demand for health care workers.

As the Baby Boomer generation (adults born between 1946 and 1964) enters their Golden Years, they will take more visits to the hospital and trips to the doctor. It should be no surprise, then, that 13 of the 50 jobs on the list are in Health Care. Some of the hot jobs from this field include nurses, therapists, therapist assistants, and several types of health care practitioners. These 13 occupa-tions are expected to account for more than 630 annual job openings through 2018.

Changes in technology will also create many new jobs in the Region. The second largest source of jobs, after the health care field, comes from a cluster known as STEM. STEM stands for Science, Technology, En-gineering, and Mathematics, and together, these four disciplines are driving the transi-

tion to a knowledge economy. Occupations in the STEM field typically require higher lev-els of education and training. Management Analysts, which stands at #3 on the Hoosier

Hot 50 Jobs List for Northwest Indiana, use statistics, analysis, and a strong under-standing of budgeting to inform businesses of management decisions.

As businesses rely more and more on statistics and data to make decisions, occu-pations like this will become the new Hot Jobs. Other STEM occupations on the list include Accountants and Auditors, Industrial Engi-neers, Financial Analysts, Market Research Analysts, and Environmental Scientists and Specialists. Several technology jobs, such as Software Engineers and Network Systems and Data Communications Ana-lysts are also included.

The movement towards a knowledge economy can also be found in more tradi-tional occupations. Several production oc-cupations, traditionally thought of as “blue collar,” now require the ability to understand and adapt to changes in technology. In-dustrial Machinery Mechanics, #14 on the list, is no longer a job that requires a mon-key wrench and some elbow grease to be successful. Manufacturers of today utilize some of the most advanced machinery and equipment to produce and transport goods throughout the world. Consequently, installa-tion, maintenance, and repair workers need to be familiar with computers, electronics, and sophisticated machinery to stay up-to-date with the advanced technology found on the shop floor.

The complete list of the Hoosier Hot 50 can be found online (https://netsolutions.dwd.in.gov/hh50/). There, you can view the Hot 50 list for the entire state of Indiana. Each occupation on the state list also in-cludes a profile and video of a real Hoosier working in that occupation. Lists for all 11 Economic Growth Regions in the state are available as well.

By David Blumenthal, Workforce Associ-ate – Research & Development


1 heating, air conditioning Architecture & Construction 351 $38,251 and refrigeration mechanics and Installers 2 registered Nurses Health Science 2,680 $61,443 3 management analysts Business, Management & Administration 248 $68,888 4 truck drivers, heavy and tractor-trailer Transportation, Distribution & Logistics 2,694 $39,966 5 construction managers Architecture & Construction 495 $82,458 6 construction supervisors Architecture & Construction 615 $66,855 7 physicians and surgeons Health Science 697 $166,400 8 human resources, training and labor relations specialists Business, Management & Administration 631 $42,135 9 construction laborers Architecture & Construction 749 $49,380 10 licensed practical and licensed vocational Nurses Health Science 1,062 $40,180 11 cost estimators Architecture & Construction 291 $36,966 12 accountants and auditors Finance 603 $53,363 13 postsecondary teachers Education & Training 697 $52,785 14 Industrial machinery mechanics Manufacturing 294 $50,994 15 Industrial engineers Science, Technology, Engineering & Mathematics 173 $74,360 16 primary and secondary school teachers Education & Training 3,962 $45,624 17 social workers Human Services 642 $36,016 18 sales representatives, wholesale and manufacturing Marketing, Sales & Service 883 $55,627 19 physical therapists Health Science 259 $71,142 20 fitness trainers and aerobics Instructors Human Services 230 $34,708 21 miscellaneous community and social service specialists Human Services 401 $32,981 22 pharmacists Health Science 284 $102,516 23 sales representatives, services Marketing, Sales & Service 878 $36,196 24 team assemblers Manufacturing 408 $31,116 25 fire fighting and prevention workers Law, Public Safety, Correction & Security 327 $45,331 26 computer software engineers Information Technology 148 $72,923 27 dental assistants Health Science 412 $31,682 28 automotive service technicians and mechanics Transportation, Distribution & Logistics 381 $32,683 29 mixing and blending machine setters, operators, and tenders Manufacturing 168 $36,401 30 Network systems and data communications analysts Information Technology 59 $56,106 31 extruding, forming, pressing, and Manufacturing 135 $30,606 compacting machine setters, operators, and tenders 32 education administrators Education & Training 344 $76,791 33 compliance officers, except agriculture, construction, Government & Public Administration 87 $46,493 health and safety and transportation 34 personal financial advisors Finance 62 $61,427 35 speech-language pathologists Health Science 131 $85,226 36 occupational therapists Health Science 129 $77,182 37 sales managers Business, wManagement & Administration 155 $88,778 38 water and liquid waste treatment plant and system operators Agriculture, Food & Natural Resources 116 $36,538 39 dentists Health Science 188 $166,400 40 computer systems analysts Information Technology 89 $71,034 41 purchasing agents, except wholesale, retail, and farm products Business, Management & Administration 179 $56,284 42 surgical technologists Health Science 162 $39,547 43 financial analysts Finance 17 $60,622 44 respiratory therapists Health Science 158 $51,188 45 physician assistants Health Science 51 $81,103 46 market research analysts Marketing, Sales & Service 66 $52,302 47 claims adjusters, examiners, and Investigators Finance 49 $77,351 48 boilermakers Manufacturing 132 $60,061 49 environmental scientists and specialists, Including health Science, Technology, Engineering & Mathematics 89 $47,135 50 physical therapist assistants Health Science 100 $44,654

RAnK HOT JOb CLusTER OPEnings by 2018

hoosier hot 50 Jobs list for Northwest Indiana

AvERAgE AnnuAL sALARy

2009


how and where do I apply?n You may apply on-line at www.in.gov/

dwd/2345, or if you don’t have internet access, visit your nearest full service WorkOne Center.

n Initial applications must be completed online. You could do this from any inter-net—available location (home, library, school). You don’t have to physically go to an office to file.

what’s required when filing the initial claim?n Your address, social security number,

phone number, and the reason you are unemployed.

n Last employer’s name (company name), mailing address, phone number, and dates of employment.

n If you’re in a hiring hall union, you’ll need to know the good standing date.

n If you’re laid off and your return to work date has been moved, you’ll need to bring in a new letter from the company or fill out a waiver that can be provided from WorkOne.

n To get wage history (which is good for three months), you must bring your Social Security card and a valid state is-sued photo I.D. to the WorkOne.

will I qualify for benefits?n yes if your base period wages total at

least $4,200 in the first four of the last five calendar quarters before you file. And, $2,500 of those wages must have been earned in the third and fourth quarter

n yes if you are unemployed due to no fault of your own.

n yes if you are mentally and physically able, available, and actively seeking full-time employment.

what to expect.n You will receive a wage transcript and

benefits computation form from the De-partment of Workforce Development (DWD) within 10 days.

n This doesn’t mean you qualify for benefits. It’s merely a statement that pro-vides you with a weekly benefit amount and an overall maximum benefit amount — If you are found eligible.

n If there is a problem with your claim, you will receive correspondence from DWD. Problems could include: discharge, quitting or other issues that might affect eligibility. These issues will be investigated and benefits will be put on hold. You will be required to continue to file weekly vouchers.

what happens next?n Each week you’re not working, file weekly

vouchers and provide a weekly update on employment status.

n Vouchers can be completed anytime af-ter midnight Saturday up to the following Saturday.

n Electronic vouchers are generally processed within two business days and paper vouchers can take up to three weeks to process.

n Not completing a voucher properly, or by submitting multiple vouchers, could cause a delay in a payment.

n If you report a payment from an employer on the voucher, indicate the type of payment, employer’s name, and the gross (before taxes) payment you received.

Understanding unemployment Benefits


when and how will I receive benefits?n It takes up to three weeks from when you

are approved to receive a payment, if there are no issues or problems on your claim.

n Your benefits are issued through a Visa debit card. All of your payments will be applied to this card/account.

n You will receive your Visa debit card ap-proximately 7-10 days after the first pay-ment is credited.

are other resources available for me?n Your local WorkOne and Indiana Career

Connect assist job seekers with finding job openings, creating a resume, explor-ing careers, researching the job market.

n Your local WorkOne and Indiana Career Connect will also have education

and training information, MindLeaders-online learning and skill development, veteran, and youth services.

Note: You do not have to qualify for unemployment insurance to use a WorkOne or Indiana Career Connect services. If, however, you are filing for unemployment and you fail to regis-ter and complete a resumé on Indiana Career Connect, you will not receive unemployment insurance benefits.

what about extended benefits?n You can receive state unemployment ben-

efits for up to 26 weeks and after these benefits have been exhausted, you can file for federal benefits.

n You cannot qualify or file for the extended unemployment benefits until

your current claim has a zero balance.n After you file for the first extension

you will receive a wage transcript and benefits computation.

n The weekly benefit amount will not change.

n There are two tiers of federal exten-sions: Tier 1: you could collect for 20 weeks maximum; Tier 2: you could col-lect for 13 weeks maximum. Follow-ing these federal extensions, you are able to collect state extended benefits as well.

For further information regarding Unemployment Insurance benefits, visit https://www.askworkone.in.gov/or www.in.gov/dwd/2345HELPING VETERANS GET BACK TO WORK!

If you are looking for employment or would like to upgrade your skills through training, then visit your

local WorkOne office.

WorkOne Veteran Representatives will assist you if you meet State of Indiana Veteran criteria:

▪ Any individual who served more than 180 days in the armed forces and was discharged or released with anything other than dishonorable discharge (this does not include active duty for training); or ▪ Any individual who served on active duty and was released because of service connected to disability; or ▪ Any individual who received a campaign badge; or ▪ Any individual who was in the Reserve or National Guard and was called to active duty by Presidential Order during a war or in a campaign or expedition for which a campaign badge was authorized.

For a WorkOne near you, see back panel of this publication or visit www.gotoworkonenw.com

If you are looking for employment or would like to upgrade your skills through training, then visit your local workone office.

helping veterans get back to work!


workone helps you with Informative career

building workshops

no-cost workshop calendar

To sign up for a FREE seminar, call a WorkOne office or visit www.gotoworkonenw.comfind a complete listing of WorkOne sites on the back of this Career Connect issue.

March 2011

CROWn POinT MAR 15 Practical Business Etiquette 9:00 - 9:45 Successful Work Habits 9:45 - 10:30 17 Resume Preparation 11:00 - 12:30 18 Interview Preparation 9:00 - 10:30 22 Effective Communication Skills 9:00 - 9:45 Workplace Effectiveness 9:45 - 10:30 24 Computer Basics 11:00 - 12:00 Job Club (For Work Ready Clients) 2:00 - 3:00 29 Practical Business Etiquette 9:00 - 9:45 Successful Work Habits 9:45 - 10:30 31 Resume Preparation 11:00 - 12:30

EAsT CHiCAgO MAR 15 Effective Communication Skills 10:00 - 11:00 16 Job Club (For Work Ready Clients) 10:00 - 11:00 17 Workplace Effectiveness 1:00 - 2:00 18 Computer Basics 10:00 - 11:00 22 Resume Preparation 1:00 - 2:30 23 Practical Business Etiquette 1:00 - 2:00 24 Successful Work Habits 1:00 - 2:00 25 Interview Preparation 1:00 - 2:30

gARy MON Computer Basics 9:00 - 10:00 Practical Business Etiquette 10:00 - 11:00 Communication Skills 12:00 - 1:00 Successful Work Habits 1:30 - 2:30 Workplace Effectiveness 3:00 - 4:00 TUES Adult Education 9:00 - 12:00 Interview Preparation 1:00 - 2:00 Resume Development and ICC 2:00 - 3:00 WED Computer Basics 9:00 - 10:00 Practical Business Etiquette 11:30 - 12:30 TABE Testing 1:30 - 3:30 THU Adult Education 10:00 - 1:00 Effective Communication Skills 1:00 - 2:00 Successful Work Habits 2:00 - 3:00 Workplace Effectiveness 3:00 - 4:00 FRI Computer Basics 9:00 - 10:00 Job Club (For Work Ready Clients) 10:00 - 11:00 Interview Preparation 1:00 - 2:00

Resume Preparation and ICC 2:00 - 3:00

HAMMOnD MON Computer Basics 9:00 - 10:30 Successful Work Habits 11:00 - 12:30 Effective Communication Skills 1:00 - 2:30 Successful Work Habits 3:00 - 4:30

TUE Practical Business Etiquette 9:00 - 10:30 Funding Your Education 11:00 - 12:30 WorkKeys Testing (Core 3) 12:00 - 4:00 Workplace Effectiveness 1:00 - 2:30 WED T.A.B.E. Test 10:30 - 2:30 Resume Development and ICC 10:30 - 12:00 Resume Development and ICC 1:00 - 2:30 Interview Preparation 3:00 - 4:30 THU WorkKeys Testing (Core 3) 8:30 - 12:30 Effective Communication Skills 9:00 - 10:30 Computer Basics 1:00 - 2:30 Job Club (For Work Ready Clients) 2:00 - 3:30 Practical Business Etiquette 3:00 - 4:30 FRI Workplace Effectiveness 9:00 - 10:30 Interview Preparation 11:00 - 12:30 Resume Preparation and ICC 1:00 - 2:30

KnOX MAR 17 Successful Work Habits 10:00 - 11:30 Practical Business Etiquette 1:15 - 2:30 Job Club (For Work Ready Clients) 2:30 - 4:00 22 Interview Preparation 9:00 - 10:30 24 Workplace Effectiveness 10:00 - 11:30 31 Job Club (For Work Ready Clients) 10:00 - 11:30 Successful Work Habits 1:15 - 2:30

LAPORTE MON Computer Basics 2:00 - 3:00 Effective Communication Skills 3:00 - 4:00 TUE Resume Preparation 10:00 - 11:30 Interview Preparation 1:00 - 2:30 Successful Work Habits 3:00 - 4:00 WED WorkKeys Testing 8:30 - 11:30 Computer Basics 2:00 - 3:00 THU Resume Preparation 10:00 - 11:30 Workplace Effectiveness 2:00 - 3:00 Practical Business Etiquette 3:00 - 4:00 FRI WorkKeys Testing 8:30 - 11:30

MiCHigAn CiTy MAR 15 Job Club (For Work Ready Clients) 9:00 -10:00 Successful Work Habits 10:30 -11:30 Resume preparation 1:30 - 3:00 16 Practical Business Etiquette 2:00 - 3:00 22 Interviewing Preparation 9:00 - 10:00 Workplace Effectiveness 10:30 - 11:30 Basic Computers 1:30 - 3:30 23 Effective Communication Skills 2:00 - 3:00 25 Work keys Core 3 Only 1:00 - 4:00 29 Job Club (For Work Ready Clients) 9:00 - 10:00 Successful Work Habits 10:00 - 11:30 Resume preparation 1:30 - 3:00 30 Practical Business Etiquette 2:00 - 3:00

MOROCCO MAR 15 Resume Preparation 1:15 - 2:45 Successful Work Habits 2:45 - 4:00 22 Effective Communication Skills 1:15 - 2:30 Workplace Effectiveness 2:45 - 4:00

29 Resume Preparation 1:15 - 2:45 Computer Basics 2:45 - 4:00

PORTAgE MON Computer Basics 9:00 - 10:30 Computer Basics 2:00 - 3:30 TUES WorkKeys 9:00 - 12:30 Resume Preparation 9:00 - 10:30 Interview Preparation 10:30 - 12:00 WED WorkKeys (Primary Date) 9:00 - 12:30 Effective Communication 9:00 - 10:30 Successful Work Habits 10:30 - 12:00 Resume Preparation 2:00 - 3:30 THU Workplace Effectiveness 10:30 - 12:00 Practical Business Etiquette 2:00 - 3:30 FRI Job Club (For Work Ready Clients) 9:00 - 10:30

REnssELAER MAR 17 Job Club (For Work Ready Clients) 10:00 - 11:30 Successful Work Habits 1:15 - 2:30 24 Workplace Effectiveness 1:15 - 2:30 Effective Communication Skills 2:45 - 4:00 31 Practical Business Etiquette 10:00 - 11:15 Interview Preparation 1:15 - 2:45 Job Club (For Work Ready Clients) 2:45 - 4:00

vALPARAisO MAR 14 Interview Preparation 10:00 - 11:30 16 Practical Business Etiquette 1:00 - 2:00 Successful Work Habits 2:30 - 3:30 17 Resume Preparation 9:00 - 10:30 18 WorkKeys Core 3 1:00 - 4:00 21 Job Club (For Work Ready Clients) 10:00 - 11:00 23 Effective Communication Skills 1:00 - 2:00 Workplace Effectiveness 2:30 - 3:30 24 Basic Computers 9:00 - 10:00 28 Interview Preparation 10:00 - 11:30 30 Effective Communication Skills 1:00 - 2:00 Workplace Effectiveness 2:30 - 3:30 31 Resume Preparation 9:00 - 10:30

WinAMAC MAR 16 Resume Preparation 1:15 - 2:45 Successful Work Habits 2:45 - 4:00 23 Practical Business Etiquette 1:15 - 2:30 Computer Basics 2:45 - 4:00 30 Resume Preparation 1:15 - 2:45 Workplace Effectiveness 2:45 - 4:00

April 2011

CROWn POinT APR 5 Effective Communication Skills 9:00 - 9:45 Workplace Effectiveness 9:45 - 10:30 7 Computer Basics 11:00 - noon Job Club (For Work Ready Clients) 2:00 - 3:00 12 Practical Business Etiquette 9:00 - 9:45 Successful Work Habits 9:45 - 10:30 14 Resume Preparation 11:00 - 12:30


15 Interview Preparation 9:00 - 10:30 19 Effective Communication Skills 9:00 - 9:45 Workplace Effectiveness 9:45 - 10:30 21 Computer Basics 11:00 - noon Job Club (For Work Ready Clients) 2:00 - 3:00 26 Practical Business Etiquette 9:00 - 9:45 Successful Work Habits 9:45 - 10:30 28 Resume Preparation 11:00 - 12:30 29 Interview Preparation 9:00 - 10:30

EAsT CHiCAgO APR 1 Resume Preparation 1:00 - 2:30 5 Interview Preparation 1:00 - 2:30 6 Workplace Effectiveness 1:00 - 2:00 7 Practical Business Etiquette 10:00 - 11:00 8 Computer Basics 10:00 - 11:00 12 Job Club 10:00 - 11:00 13 Successful Work Habits 1:00 - 2:00 14 Effective Communication Skills 1:00 - 2:00 15 Resume Preparation 1:00 - 2:30 18 Computer Basics 10:00 - 11:00 19 Interview Preparation 1:00 - 2:30 20 Workplace Effectiveness 1:00 - 2:00 21 Practical Business Etiquette 10:00 - 11:00 24 Successful Work Habits 1:00 - 2:00 26 Job Club 10:00 - 11:00 27 Successful Work Habits 1:00 - 2:00 28 Effective Communication Skills 1:00 - 2:00 gARy

MON Basic Computer Skills 9:00 - 10:00 Practical Business Etiquette 10:00 - 11:00 Effective Communication Skills 12:00 - 1:00 Successful Work Habits 1:30 - 2:30 Workplace Effectiveness 3:00 - 4:00 TUE Adult Education 9:00 - 12:00 Interview Preparation 1:00 - 2:00 Resume Preparation and ICC 2:00 - 3:00 WED Basic Computer Skills 9:00 - 10:00 Practical Business Etiquette 11:30 - 12:30 TABE Testing 1:30 - 3:30 THU Adult Education 10:00 - 1:00 Effective Communication Skills 1:00 - 2:00 Successful Work Habits 3:00 - 4:00 Workplace Effectiveness 2:00 - 3:00 FRI JOB Club 10:00 - 11:00 Interview Preparation 1:00 - 2:00 Resume Preparation and ICC 2:00 - 3:00

HAMMOnD MON Computer Basics 9:00 - 10:30 Work Habits 11:00 - 12:30 Communication Skills 1:00 - 2:30 Work Habits 3:00 - 4:30 TUE Business Etiquette 9:00 - 10:30 WorkKeys Testing (Core 3) 12:00 - 4:00 Workplace Effectiveness 1:00 - 2:30 WED T.A.B.E. Test 10:30 - 2:30 Resume Development and ICC 10:30 - 12:00

Resume Development and ICC 1:00 - 2:30 Interview Skills 3:00 - 4:30 THU WorkKeys Testing (Core 3) 8:30 - 12:30 Communication Skills 9:00 - 10:30 Computer Basics 1:00 - 2:30 Job Club (For Work Ready Clients) 2:00 - 3:30 Business Etiquette 3:00 - 4:30 FRI Workplace Effectiveness 9:00 - 10:30 Interview Skills 11:00 - 12:30 Resume Development and ICC 1:00 - 2:30

KnOX APR 5 Computer Basics 9:00 - 10:30 7 Resume Preparation 10:00 - 11:30 14 Successful Work Habits 10:00 - 11:30 Practical Business Etiquette 1:15 - 2:30 Job Club 2:30 - 4:00 19 Workplace Effectiveness 9:00 - 10:30 21 Interview Preparation 10:00 - 11:30 28 Job Club (For Work Ready Clients) 1:15 - 2:30 Successful Work Habits 10:00 - 11:30

LAPORTE MON Computer Basics 2:00 - 3:00 Effective Communication Skills 3:00 - 4:00 TUE Resume Preparation 10:00 - 11:30 Interview Preparation 2:00 - 3:00 Successful Work Habits 3:00 - 4:00 WED WorkKeys Testing 8:30 - 11:30 Computer Basics 2:00 - 3:00 THU Resume Preparation 10:00 - 11:30 Workplace Effectiveness 2:00 - 3:00 Practical Business Etiquette 3:00 - 4:00 FRI WorkKeys Testing 8:30 - 11:30 Job Club (For Work Ready Clients) 2:00 - 3:00

MiCHigAn CiTy

APR 5 Interviewing Preparation 10:30 - 11:30 Workplace Effectiveness 9:00 - 10:00 Basic Computers 1:30 - 3:30 6 Effective Communication Skills 2:00 - 3:00 8 Work keys Core 3 Only 1:00 - 4:00 12 Job Club 9:00 - 10:00 Successful Work Habits 10:30 - 11:30 Resume preparation 1:30 - 3:00 13 Practical Business Etiquette 2:00 - 3:00 19 Interviewing Preparation 9:00 - 10:00 Workplace Effectiveness 10:30 - 11:30 Basic Computers 1:30 - 3:30 20 Effective Communication Skills 2:00 - 3:00 26 Job Club 9:00 - 10:00 Successful Work Habits 10:30 - 11:30 Resume preparation 1:30 - 3:00 27 Practical Business Etiquette 2:00 - 3:00

MOROCCO APR 5 Practical Business Etiquette 1:15 - 2:30 Interview Preparation 2:30 - 4:00 12 Resume Preparation 1:15 - 2:45 Successful Work Habits 2:45 - 4:00

19 Effective Communication Skills 1:15 - 2:30 Workplace Effectiveness 2:45 - 4:00 26 Resume Preparation 1:15 - 2:45 Computer Basics 2:45 - 4:00

PORTAgE MON Computer Basics 9:00 - 10:30 Computer Basics 2:00 - 3:30 TUE Resume Preparation 9:00 - 10:30 Interview Preparation 10:30 - 12:00 WED WorkKeys (Primary Date) 9:00 - 12:30 Effective Communication 9:00 - 10:30 Successful Work Habits 10:30 - 12:00 Resume Preparation 2:00 - 3:30 THU Work Place Effectiveness 10:30 - 12:00 Practical Business Etiquette 2:00 - 3:30 FRI Job Club (For Work Ready Clients) 9:00 - 10:30

REnssELAER APR 7 Resume Preparation 1:15 - 2:45 Computer Basics 2:45 - 4:00 14 Successful Work Habits 1:15 - 2:30 Job Club (For Work Ready Clients) 2:45 - 4:00 21 Workplace Effectiveness 1:15 - 2:30 Effective Communication Skills 2:45 - 4:00 28 Practical Business Etiquette 10:00 - 11:15 Interview Preparation 1:15 - 2:45 Job Club(For Work Ready Clients) 2:45 - 4:00

vALPARAisO APR 1 WorkKeys 1:00 - 4:00 4 Job Club (For Work Ready Clients) 10:00 -11:00 6 Practical Business Etiquette 2:30 -3:30 Successful Work Habits 1:00 - 2:00 7 Resume Preparation 9:00 - 10:30 11 Interviewing Preperation 10:00 - 11:00 13 Effective Communication Skills 1:00 - 2:00 Workplace Effectiveness 2:30 - 3:30 14 Computer Basics 9:00 - 10:00 15 WorkKeys Core 3 1:00 - 4:00 18 JobClub (For Work Ready Clients) 10:00 - 11:30 20 Practical Business Etiquette 1:00 - 2:00 Successful Work Habits 2:30 - 3:30 21 Resume Preparation 9:00 - 10:30 25 Interview Preparation 10:00 - 11:30 27 Effective Communication Skills 1:00 - 2:00 Workplace Effectiveness 2:30 - 3:30 28 Computer Basics 9:00 - 10:00 29 WorkKeys 1:00 - 4:00

WinAMAC

APR 6 Effective Communication Skills 1:15 - 2:30 Interview Preparation 2:30 - 4:00 13 Resume Preparation 1:15 - 2:45 Successful Work Habits 2:45 - 4:00 20 Practical Business Etiquette 1:15 - 2:30 Computer Basics 2:45 - 4:00 27 Resume Preparation 1:15 - 2:45 Workplace Effectiveness 2:45 - 4:00

To sign up for a FREE seminar, call a WorkOne office or visit www.gotoworkonenw.comfind a complete listing of WorkOne sites on the back of this Career Connect issue.

no-cost workshop calendar


preparing for an interview is not just about updating your resume or picking out that perfect interviewing outfit. Preparation

involves anticipating what you may be asked, how you would answer and should involve questions that you should ask. All these questions and answers will help the prospective employer determine if you are the right candidate and it will help you decide if it’s the job you really want.

be prepared Planning ahead for questions the interviewer may ask and practicing your answers is a good idea. Here are 24 interview questions and although you may not be asked all of them, be sure to look them over and be prepared to answer at least a handful of them.

1. tell me a little about yourself.Talk about your experience, qualifications, and accomplishments — not your child-hood, family, or hobbies.2. why do you want to work as a ...?Talk about the interesting details of the job and why they fascinate you.3. what skills does this job require?Use your fingers and count off the skills 1 ... 2 ... 3 ...4. what qualifications do you have?Using your fingers, name a skill, list the qualifications. Move to the next skill.5. tell me about my company.Call the Chamber of Commerce. Get information on the company size, its key products or services, the markets where it competes, and its overall reputation.6. why do you want to work for us?You’re on your own.7. how did you learn about us?Friend, relative, newspaper story, adver-tisement — anything to show that your prospective employer is not a random choice.

8. how many other companies have you approached?“Several for back-up, but this is where I really want to work, this is where my hopes are.”9. how many employers have you worked for during the last 5 years?Tell the truth!

10. you seem to switch jobs a lot. why?Job stagnation, demotions due to down- sizing, career exploration, a short-lived personal problem, or having made a bad choice are all good reasons.11. how long do you plan to work here?“A long time. This is the job I’ve been hoping for.”

The interview: Questions they ask ...


12. tell me about your current (or last) job?List your duties and responsibilities. Explain your accomplishments.13. why are you leaving that job?Job stagnation, demotions, down-sizing, career exploration, or simply having made a bad choice are all good reasons.14. are you planning to give notice that you’re leaving for another job?Explain that you don’t want to leave them short-handed. A two-week notice is customary.15. what will your manager say when you give notice that you are leaving?Explain why you’ll be missed. Don’t give the impression that they will be glad to get rid of you.16. what did you like most about that job?Cover your responsibilities, challenges, accomplishments, and the people.

17. what would you change about that job?Don’t bad-mouth the job. Explain that you’d want more responsibilities. It shows initiative.18. did you ever have a disagreement with a boss? why? why not?Answer “yes” and you’re a troublemaker, “no” and you’re a wimp. Find the middle ground. “Sure, we disagreed. But we worked well together. For example...”19. tell me about your education or training?Explain your education or training and tell how it helped prepare you for this job.20. did you enjoy school? why?The manager may want to know if you enjoy learning and whether you might benefit from a training program.21. which course did you find the most difficult? why?

The manager wants to know if you have perseverance: “I got a D on my first exam in algebra. My study skills were all wrong. I joined a study group. By the third term, I pulled it up to a B and kept it there.”22. did you join any school activities? why?School activities show that you’re sociable; that you enjoy being part of a group, and that you can work with other people. This is important in the work place.23. how were your grades in math?The job may require basic math skills like addition, subtraction, multiplication, division, and percentages. “I had a problem with calculus, but my basic math skills are good.”24. do you plan to continue your education?Continuing education courses suggest growth, ambition, promotability — and may qualify for tuition assistance.

... and questions you ask

Impressing an interviewer isn’t as hard as you may think. How can you make a positive impression? Turn the table on the interviewer and ask interested

and sincere questions. This is where your research into the company can make a difference. Yes, doing some research on the company before the interview is to your advantage, because the more you know about the company, the better questions you can ask. here are some questions to select from. Select at least five questions and put them in order of importance to you. You don’t want to take up too much of the interviewer’s time, however, be sure to get at least three important questions in.

1. If hired, would I be filling a newly created position, or replacing someone?2. Was my predecessor promoted?

3. Would you describe a typical workday and the things I’d be doing?4. Which duties are most important for this job? Least important?5. How would I be trained or introduced to the job?6. How long should it take me to get my feet on the ground and become productive?7. How is the job important to the company — how does it contribute?8. What are the department’s goals for the year?9. How many people work in your department? In the company?10. Who are the people I’d be working with and what do they do?11. Can someone in this job be promoted? If so, to what position?12. How would I get feedback on my job performance, if hired?13. If hired, would I report directly to you, or to someone else?

14. Has the company had a layoff in the last three (3) years? If so, how long was the layoff and was everyone recalled?15. Is this company owned by any other company?16. What major markets does this company (or parent company) compete in?17. Are actual sales for the company ahead of last year’s sales?18. If you were to offer me this job, where could I expect to be in five years?19. What do you consider to be my weaknesses? Strengths?20. Could you give me a brief tour? I’d enjoy seeing where your people work.21. What could I say or do to convince you to offer me this job?22. I want this job. Would you consider hiring me on a 30-day trial period to prove that I could do the job?

Source: WorkOne Richmond Office


Look for our magazine every month in newsracks and all

WorkOne and Times offices.

For advertising opportunities,

call your Times Recruitment Specialist today:

Barb Carlson: 219.933.3281

Leslie Bryan: 219.933.3341

CareerConnect

january - February 2010

ConnectCareernorthwest Indiana

applyIng For a job onlIne

Make FIndIng a job your

TeMporary Full-TIMe job

ThIngs To know when FIllIng ouT job applIcaTIons

eMployer expecTaTIons

Resume and Job Application Insight

��

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� � GettinG the job tips on a successful job search

Careers in hospitality and tourism offer opportunities for the Region

� � helping our veterans secure employment is a Workone priority

� � GettinG the job tips on a successful job search

Careers in hospitality and tourism offer opportunities for the Region

� � helping our veterans secure employment is a Workone priority

MAY - june 2009

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1. Have a positive attitude

2. Work well with others

3. Follow directions

4. Show up for work on time

5. Recognize problems and find solutions

6. Manage time effectively

7. Apply good listening skills

8. Be honest and dependable

9. Pass a drug or background test

10.Dress properly and practice good grooming

These 10 expectations represent survey responses of over 100 employers.

An equal opportunity employer that does not discriminate in the programs and services offered. Auxiliary aids and services are available upon request to individuals with disabilities. Call 800-743-3333 (TDD/TTY relay service)

1. Have a positive attitude

2. Work well with others

3. Follow directions

4. Show up for work on time

5. Recognize problems and find solutions

6. Manage time effectively

7. Apply good listening skills

8. Be honest and dependable

9. Pass a drug or background test

10.Dress properly and practice good grooming

These 10 expectations represent survey responses of over 100 employers.

An equal opportunity employer that does not discriminate in the programs and services offered. Auxiliary aids and services are available upon request to individuals with disabilities. Call 800-743-3333 (TDD/TTY relay service)

What Does an EmployerExpect of Me as an Employee?


many area adult education programs can help you:

n Brush up on basic math, reading and writing skills before registering for college

n Prepare you for the G.E.D. exam

n Strengthen your English language skills and adapt to practical everyday situation in the U.S.

adult basic education (abe)Addresses basic skill needs, e.g., ready, writing, language and math.

adult secondary credit (asc) Provides the opportunity for those who didn’t finish high school to return as adults and complete credits toward a regular high school diploma.

general educational development (ged) preparation Prepares the student to pass the exam for the GED diploma—the equivalent to a creden-tial for high school completion. The actual GED testing is only offered at a few sites.

english as a second language (esl) Provides English language instruction to non-English speaking adults along with practi-cal skills for everyday personal, social, and working situations.

*Note: Many adult education locations may require an annual $20.00 administrative fee to cover books, materials, and/or supplies, however instruction is free.

JASPER COuNTYJasper county adult learning centerFirst Reformed Church9991 W. 1200 N., Demotte, IN 46310(219) 863-9145Tues. & Thurs. – 8:30 am to 11:30 amabe, ged, esl Jasper county adult learning centerDrexel Hall1027 S. College Ave., Rensselaer, IN 47978(219) 863-8591Mon. & Wed. – 10:00 am to 1:00 pmTues. & Thurs. – 4:00 pm to 8:00 pm

LAkE COuNTY crown point adult learning centerCentier Bank Building109 E. Joliet, Crown Point, IN 46307(219) 663-5465Mon. & Wed. – 5:00 pm to 9:00 pmTues. & Thurs. – 9:00 am to 3:30 pmabe, ged, esl

lowell adult learning centerLowell Community Center151 N. Fremont, Lowell, IN 46356(219) 696-6777Mon/Wed/Thurs – 9:00 am to 3:00 pmTues. – 1:00 pm to 6:00 pmabe, ged, esl

school city of whiting adult esl programNathan hale elementary1831 Oliver St., Whiting, IN 46394Contact: Dr. Sandra Martinez at [email protected]. and Thurs. – 5:00 to 7:00 pm

hobart adult learning centerHobart Public Library100 Main St., Hobart, IN 46342(219) 942-2243 ext.317Tues. – 12:00 to 4:00 pmMon. & Wed. – 12:00 to 8:00 pmesl—Tues/ & Thurs. – 10:00 am to 12:00 pm

tri-town adult learning center1515 Lincoln Hwy., Schererville, IN 46375(219) 322-6700Tues/Wed/Thurs – 9:00 am to 2:00 pmTues. & Thurs. – 5:00 pm to 9:00 pmabe, ged, esl

Northwest Indianaadult learning sites

Northwest Indiana is home to over 30 adult education and learning sites

and they provide free classes!


Northwest Indiana adult learning sites - continued

Northwest Indianaadult learning sites

hammond area career center5727 Sohl Ave., Hammond, IN 46320(219) 933-2419Mon thru Thurs. esl – 8:30 am to 12:30 pmMon. thru Fri. ged – 8:30 am to 2:30 pmMon. thru Thurs. esl/ged – 6:00 to 8:30 pmSaturday Citizenship/Naturalization – 9 am to NoonGED Testing conducted twice monthly. Part I on Tuesday and Part II following TuesdayTest time: 4:00 pm to 9:00 pm

lake ridge schools6111 W. Ridge Rd., Gary, IN(219) 838-1819 or (219) 989-7816Mon. thru Fri. – 9:00 am to Noonand 1:00 to 4:00 pmged, abe, asc, esl

merrillville high school276 E. 68th Place, Merrillville, IN 46410

ged prep. program (abe) Mon. thru Thurs. – 6 to 8:30 pmJan. 19 thru Mar. 23Apr. 12 thru June 14July 5 thru Sept. 2Sept. 27 thru Nov. 30

ged testingTwice Monthly – Mon. & Tues.4:45 pm to 9:00 pmDates available at www.mvsc.k12.in.us/adulted

adult secondary credit (ase)Mon. thru Thurs. – 3:45 to 9:10 pmAug. 30 thru Dec. 21, 2011 To be Determined

gary cIty-wIde ged sItes

gary area career center1800 East 35th Ave. (219) 963-2085 Mon/Tues/Wed/Thurs – 5:00 pm to 8:00 pmAlso offers Adult Secondary Credit (ASC) classes Mon. thru Fri. – 3:00 pm to 8:00 pm

carter g. woodson library501 S. Lake St.(219) 938-3941Mon. & Wed. – Noon to 3:00 pm salvation army1351 West 11th Ave.(219) 882-9377Tues/Thurs – 5:30 pm to 8:30 pm

cisco academy (Delaney Community)831-833 West 21st Ave.Mon. thru Fri. – 8:30 am to 2:30 pmThurs. 10:00 am to Noon

Ivy tech state college1440 East 35th Ave. (219) 981-1111 Tues. & Thurs. – 9:00 am to Noon

workone3522 Village Court(219) 981-4100Tues. 9:00 a.m. – 1:00 p.m. calumet twp. trustee485 Broadway(219) 883-0574Mon. & Wed. – 9:00 am to Noon

LA PORTE COuNTYlaporte high school602 F Street, LaPorte, IN 46350Max Miller ([email protected])Paul Lindeman ([email protected])(219) 362-3102Adult Secondary Credit Classes (ASC)Mon. thru Thurs. – 4 to 7:00 pm

michigan city workone 344 Dunes Plaza, Michigan City, IN 46360(219) 872-5575(18+) Mon. thru Fri. – 8:00 to 11:00 amand Noon to 3:00 pm

michigan city public library100 E. 4th Street, Michigan City, IN 46360(219) 873-3043 Call for specific days and hours)Individualized tutoring services include GED preparation, Adult Basic Education (ABE), and English as a Second Language (ESL)

a.k. smith career center817 Lafayette St., Michigan City, IN 4636016 & 17 year olds, Mon. thru Fri. – 9 to 11 am and Noon to 3:00 pm18+ year olds, Mon/Tues/Wed – 3:30 to 7:00 pm

laporte workone300 Legacy Plaza West, LaPorte, IN 46350(219) 362-2175Mon/Tues – 9:00 am to 5:00 pmWed/Thurs – Noon to 8:00 pmFriday – 9:00 am to Noon

PORTER COuNTYchesterton adult learning centerWestchester Library100 West Indiana St., Chesterton, IN 46304(219) 921-0567Mon. & Wed. – 6:00 pm to 9:00 pmTues/Wed/Thurs – 9:00 am to 2:00 pmabe, ged, esl

valparaiso adult learning centerSt. Andrew’s Episcopal Church505 Bullseye Lake Road, Valparaiso, IN 46383(219) 462-4230Mon/Tues/Wed/Thurs – 8:30 am to 2:30 pmabe, ged, eslMon. & Wed. – 6:00 pm to 9:00 pm

valparaiso adult learning centerWalt’s Place - Hilltop Too554 Locust Street - Valparaiso, INabe, ged, eslMon. & Wed. 6:00 pm to 9:00 pm

portage youth learning center5391 Central Ave., Portage, IN 46368(219) 762-6113

GED Prep. Program (ABE) Mon. thru Thurs.portage adult learning center (18 and older)9:00 am - 3:00 pm & 5:30 pm to 8:30 pm

portage youth learning center (16 & 17 yrs old)Mon. & Wed. 1:00 pm to 4:00 pmTues. & Thurs 9:00 am to 12:00 pm & 12:30 pm to 3:00 pm

capable family literacy programMon. thru Thurs. 9:30 am to 1:00 pm(219) 762-6113(Free Childcare, and Transportation to Portage Twp Residents.)

Official GED Testing CenterTwice Monthly - Wed. & Thurs.Daytime testing: 8:00 am to NoonEvening testing: 5:00 pm to 9:00 pmDates available at www.portage.k12.in.us(Click on Portage Adult Education Link)

portage adult high school (Adult Secondary Credit-ASC)Mon. thru Thurs. – 9:00 am to 3:00 pmAug. 30 thru May 10

PuLASkI COuNTYpulaski co. adult learning center-winamacPulaski Co. Public Library121 S. Riverside Dr., Winamac, IN 46991(574) 242-0131Tues. & Thurs. – 9:00 am to Noonabe, ged, esl pulaski co. adult learning centerCenter—Pulaski Co. Annex125 S. Riverside Dr., Winamac, IN 46991(574) 242-0131Mon. & Wed. – 4:00 pm to 7:00 pmabe, ged, esl

STARkE COuNTYstarke county. adult learning centerworkone6 North Shield St., Knox, IN 46534(574) 249-8720Each Mon. & every other Fri. – 9:00 am to 1:00 pmTues. & Thurs. 4:00 pm to 9:00 pmWed. 9:00 am to 1:00 pm


Oversight of Region 1 WorkOne System is provided by the Northwest Indiana Workforce Board

www.gotoworkonenw.com

Where Job seekers & Employers Meet

for all your employment and training needs contact one of the workone centers now!

www.gotoworkonenw.com

WorkOne Crown Point1166 N. Main Street • Crown Point, IN

219-661-8985 Fax: 219-661-8916Hours of operation:

Mon, Tues, Wed, Fri - 8:00am – 4:30pm Thurs - 10:00am – 4:30pm

WorkOne East Chicago4818 Indianapolis Boulevard • East Chicago, IN


Mon, Tues, Thurs & Fri - 8:00am – 4:30pmWed - 10:00am - 4:30pm

WorkOne gary3522 Village Circle • Gary, IN

219-981-1520 or 981-4100 Fax: 219-981-4121Hours of operation:

Mon, Tues, Wed & Fri - 8:00am – 4:30pmThurs - 10:00am – 4:30pm

WorkOne Hammond5265 Hohman Avenue • Hammond, IN


Mon, Tue, Thurs & Fri - 8:00am – 4:30pmWed - 10:00am – 4:30pm

WorkOne Knox53 W. Lake Street • Knox, IN



WorkOne LaPorteSagamore Center • 300 Legacy Plaza West

LaPorte, Indiana 46350-5876219-362-2175 Fax: 219-362-1198

Hours of operation:Mon, Tues, Wed & Fri - 8:00am – 4:30pm

Thurs - 10:00am – 4:30pm

WorkOne Michigan City344 Dunes Plaza • Michigan City, IN219-872-5575 Fax: 219-873-3226

Hours of operation:Mon, Tues, Thurs & Fri - 8:00am – 4:30pm

Wed - 10:00am – 4:30pm

WorkOne Morocco4117 S. 240 West, Ste. 400 • Morocco, IN


Mon, Tues & Wed - 8:00am – 4:30pm

WorkOne PortageAmeriplex Commercial Park

1575 Adler Circle, Ste. A • Portage, IN219-762-6592 Fax: 219-762-1052

Hours of operation:Mon, Tues, Wed & Fri - 8:00am – 4:30pm

Thurs - 10:00am – 4:30pm

WorkOne Rensselaer116 N. Van Rensselaer Street • Rensselaer, IN



WorkOne valparaisoEastport Centre • 3100 Ivy Tech Drive

Valparaiso, IN 219-476-4764 Fax: 219-476-4760

Hours of operation:Mon, Tues, Thurs & Fri - 8:00am – 4:30pm

Wed - 10:00am – 4:30pm

WorkOne Winamac123 N. Market Street, Ste. 2 • Winamac, IN


Tues & Wed - 8:00am – 4:30pm

knowledge economy, older workers driving hoosier hot jobs...

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