Job Description

PETERBOROUGH PALLIATIVE CARE COMMUNITY TEAM (PCCT) INTAKE COORDINATOR

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Job Purpose/Summary:

The Palliative Care Community Team (PCCT) is part of Hospice Peterborough’s hub of excellence and is the gateway to palliative services for the community. As a key member of the PCCT, the intake coordinator will review and priorize all referrals and insure intake processes are carried out in a timely, accurate and sensitive manner.

Primary Duties and Responsibilities:

As the first point of contact with the PCCT the Intake Coordinator will:

o Ensure referrals are complete, prioritized and classified by the urgency and level of care or support required.

o Ensure care requests and referrals are monitored so that all clients and families receive timely responses with follow up calls to determine if the care needs have been met.

o Communicate regularly with clients to ensure their service goals are being met. o Organize relevant client meetings and visits and ensure that any communication

is completed within a timely manner. o Maintain regular and timely documentation and statistical records. o Manage client files, ensuring information is up-to-date at all times. o Provide appropriate information and reassurance when communicating with

clients directly. o Maintain appropriate documentation of referrals, care coordination plans, client

information and data vital to Hospice care and related support services.

• Provide data management for quality improvement and monitoring including ensuring the appropriate Key Performance Indicators (KPI) are recorded accurately and precisely for reporting, performance and quality purposes.

• Work and communicate with PCCT partners, clients and caregivers to ensure they know and understand the processes and services provided.

• Utilize effective communications strategies as required such as shared care plans and Electronic Health Records (EHR).

• Provide Hospice information to clients, health care professionals and community members.

• Provide information about the spectrum of palliative support services which helps to support smooth transitions of care and service supports from one point of care to the next.

Position title: Intake Coordinator

Reports to: Manager of Community Programs

Department: PCCT

Location: Hospice Peterborough

Employment group: To be determined

Job Description

PETERBOROUGH PALLIATIVE CARE COMMUNITY TEAM (PCCT) INTAKE COORDINATOR

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• Support the PCCT team through scheduling, agenda development and meeting preparation through contacting participants, circulating necessary documents and documenting minutes.

Organizational Responsibilities:

• Represent Hospice Peterborough in selected community activities, education opportunities and committees.

• Participate in assigned Hospice activities and committees.

• Complete administrative reports on a timely basis. o Statistical collection for reporting. o Ensure accuracy of performance indicators. o Ensure robustness of data collection.

• Participate with the executive director in an annual performance appraisal.

• Fulfill all responsibilities in accordance with the by-laws, policies and procedures and standards of Hospice Peterborough.

• Willingness to accept other duties as required.

Key Competencies:

• An approach to care consistent with Hospice Peterborough’s Philosophy of Care and Guiding Principles.

• Judgement - Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.

• Client Focus - Provide superior service to both internal and external clients.

• Collaboration - Create and foster a work environment where ideas are shared to work together to achieve organizational goals.

• Accountability - Take ownership of personal workload.

• Cooperation – Work well with others and have the ability to mitigate conflict.

• Communication - Express and transmit information with consistency and clarity.

• Working knowledge of Central East LHIN and MOHLTC priorities, current healthcare trends, legislation, and programs, especially as applied to palliative care.

Qualifications:

Post-secondary education

Experience supporting clients in a health setting

Knowledge of community resources

Strong computer literacy including MS Office Suites, database management.

Strong written and oral communication skills.

Job Description

PETERBOROUGH PALLIATIVE CARE COMMUNITY TEAM (PCCT) INTAKE COORDINATOR

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Outstanding interpersonal, communication, and organizational skills.

Ability to work flexible hours.

Knowledge of community health and social service resources an asset.

Current and original copy of a satisfactory Criminal Records Check, Vulnerable Sector Search and Child Abuse Registry Check is required upon the start of your employment.

Work Conditions and Physical Capabilities:

Fast- paced, highly detailed environment.

Ability to carry using appropriate lifting techniques.

Ability to: grip, walk, sit, stand, climb stairs; use fine hand movements.

Key Relationships & Interactions:

Internal

Palliative Navigator

Palliative Pain and Symptom Management Consultant

Supportive Care Counsellor

Volunteers and staff at Hospice Peterborough External

Clients and potential clients

Peterborough Family Health Team

Community Palliative On Call Physician Group

Peterborough Regional Health Centre

Central East LHIN and contracted service providers

Central East Regional Cancer Program - Aboriginal Navigator

Community partners

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as

assigned to meet the ongoing needs of the organization.

Hospice Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and

accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free

environment in which all individuals have access in accordance with the Ontario Human Rights Code and

the Accessibility for Ontarians with Disabilities Act (AODA).