itil® v3 2011 - siemons.info · itil® v3 2011 service pipeline service strategy business...
TRANSCRIPT
Design Coordination
Financial Management
Siemons Info
ITIL® v3 2011
Service Pipeline
Service Strategy
Business Relationship Mgmt
Service TransitionProject Management (Transition Planning & Support)
Service Design
Service Catalogue Mgmt
Service Operation
Problem Management
De�nition of CSI Initiatives
Change Evaluation
Service Asset & Con�guration Mgmt
Knowledge Management
Release & Deployment Mgmt
Service Validation& Testing Evaluation
Capacity Management
Service Level Mgmt
Availiability Management
Continuity Management
Process EvaluationService Review
Event Management
Incident ManagementRequest Full�lment
Access Management
Cont
inua
l Serv
ice Improvement
Strategy ManagementService Portfolio Management
Demand management
Service PortfolioUtilityWarranty
Value
Utility
War
rant
yPrice
CustomerAssets
ServiceAssets
Patterns of Business Activity
Capacity
Prod
uctio
n
Cons
umpt
ion
Supplier Management
Information Security Mgmt
Financial management
Monitoring of CSI Initiatives
Change Management
IT Operations Control
Application Management
Technical Management
Service Catalogue
Retired Services
Service Knowledge Management System
®
TM
Service
Output from service
Value to customer
Costs Risks
Outcome for customer
Warranty - Fit for useAvailabilityCapacityContinuitySecurityReliabilityUseabilityA�ordability
Utility - Fit for purposeIncreased gain - Outcomes supportedDecreased loss - Constraints removed
Service Desk