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Your Name Companywww.yourcompany.com Introduction to

NET PROMOTER SCORE (NPS)

www.satismeter.com

It begins with a simple question…

James Kennedy,Rubberstamp.io

« Running a SaaS business without an NPS scoring system is like riding a bike without handlebars.You can do it, but it may well be unnecessarily painful. »

What Exactly is Net Promoter Score?

ü Customer loyalty metric

ü Real time analytics

ü Churn reducer

ü Customer feedback system

ü Business growth accelerator

ü Retention tool

ü Satisfaction score

There are three types of customers:

How Does it Work?How Does It Work?

customers are sorted into three categories depending on how they rate their likelihood to recommend your

company

How Does it Work?

How Does It Work?

How Does It Work?

Highly likely to leave positive review. Loyal customer who recommend you

Customers who can be easily swayed by the competition

Highly likely to leave negative feedback and damage your brand

Subtracting the percentage of “detractors” from that of “promoters”, while passive respondents are merely

included in calculating the overall percentage

How to Calculate NPS?

NPS can range from -100 to 100

ü Incredibly focused feedback

ü Easy to use

ü Predict revenue growth

ü Boost customer lifetime value

Why Use NPS?

Churn

Examples

NPS

Revenue

ü Build relationship with customers

ü Contact unhappy customers before they churn

ü Encourage sharing on social media

ü Identify common requests

How to Increase NPS?How to Leverage NPS?

NPS is not only an accurate predictor of growth, but also, one that

due to its simplicity can provide incredibly focused feedback. Given

the correct technology, NPS can serve as a far more accurate, fluid,

and interactive method for predicting and improving business

growth.

In Conclusion…

More info

Read the full article: http://bit.ly/2bfkVNH

Try demo version of survey: https://www.satismeter.com/

Register for free now: https://app.satismeter.com/register

About SatisMeter

SatisMeter is a revolutionary multi-platform which collects customer feedback, reducing churn and accelerating growth.

SatisMeter allows businesses to identify unsatisfied customers and help them resolve their issues before they leave. Some of SatisMeter’s happy customers include Buzzsumo, Mention, Udacity, When I Work and Segment.

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