Innovation: The Language of Learning Libraries Notes

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This PDF summaries the PPT slides from the 2010 LOEX of the West Conference in Calgary, AB. Hopefully, these notes help explain the images in the slide deck.

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  • 1.Innovation:TheLanguageofLearningLibraries LOEXoftheWest2010MountRoyalUniversity,Calgary,AlbertaJune1012,2010 Presenters M.J.DElia(mdelia@uoguelph.ca) LearningandCurriculumSupportLibrarian UniversityofGuelph RandyOldham(roldham@uoguelph.ca) WebDevelopmentLibrarian UniversityofGuelph RobinBergart(inabsentia)(rbergart@uoguelph.ca) UserExperienceLibrarian UniversityofGuelph Objectivesforthispresentation1. Understandtheimportanceofinnovativepracticewithinlearning organizations2. Learnsimplestrategiestofostermoreinnovativethinkinginyour organization3. Recognizethevalueofplaytoproductivity FreeAssociationGame(Instructions) Insmallgroups,answerthefollowingquestion:Howisalibrarylike_______? Fillintheblankswithoneofthefollowingwords:Airport,submarine,gasstationandgarage,spaorsalon,hotel,hospital,tattooparlour,orchestra,researchlaboratory,skiresort,farmersmarket,amusementpark,hockeyarena,cargovan,policestation,farm In2minutes,brainstormasmanysimilaritiesbetweenlibrariesandtheseobjects/placesaspossible FreeAssociationGame(Purpose) Simpleactivitytogetparticipantstopracticetheirlateralthinkingforcesparticipantstolookforconnectionsorfreeassociationsbetweenseeminglyunrelatedobjects Innovation:TheLanguageofLearningLibraries 1 LOTW2010:Calgary,Alberta

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Shiftsthemoodandsignifiestotheparticipantsthattheyareinfor somethingdifferent(andthatsokay) Canrevealamoreinterestingpictureoftheobjectsthatarebeingfree associated Highlightstheimportanceoflookingoutsideourindustry(libraries)for solutionstotheproblem(toooftenwefocusonwhatotherlibrariesare doingandwemissbroadertrendsinotherindustries) UniversityofGuelph(http://www.uoguelph.ca/) Midsizedteachingandresearchinstitution Undergraduate,graduateandprofessionalprograms Over22,000students McLaughlinLibrary(http://www.lib.uoguelph.ca/) Primarylibraryoncampus Sciences,socialsciences,humanitiesandarts Busyhuboncampus11,000+visitorseachdayduringtheacademicyear 120+staffmembers,approximately23librarians McLaughlinLibrary:OrganizationalRenewal&Innovation Transitioningfromaliaisonlibrarianmodeltoafunctionalteammodel o Needtobemoreflexibleandresponsive o Needtodomorewithfewerresources o Tobemorestrategicinthefaceoftighterbudgets RevisitedsomeoftheLibrarysdefiningdocumentsaspartoftherenewal process(e.g.ourcorevalues,ourmission,ourservicephilosophy,etc.) o Administrationinvolvedstaffatalllevelsrightfromthebeginningasweattemptedtoshapethefutureoftheorganization RecognitionthatinnovationisoneoftheLibraryscorevaluesyettoomany staffmembersbelievedthattheywerentinnovativeorcreative o Needtocombatthebeliefthatcreativityisaninnateabilityandcannotbelearned o Buildingourcapacityforinnovationandcreativeproblemsolvingwillbeessentialaswemoveforward FormoreinformationontheOrganizationalRenewalcheckout: o http://www.lib.uoguelph.ca/about/organizational_renewal.cfm o http://www.lib.uoguelph.ca/about/components/documents/organizational_renewal_2009.pdf Innovation:TheLanguageofLearningLibraries2 LOTW2010:Calgary,Alberta 3. KeyQuestions:InnovationInitiatives Ifweregoingtopushourselvestobemoreinnovativeinourpractice,then wehavetoaddressanumberofkeyquestions: o Caneveryonelearntobecreative? o Caninnovationbedevelopedandnurtured,likeahabitofmind,ora discipline? o Ifso,whatmightthatenvironmentlooklike? o Whatdoesinnovationmeaninalibrary? o Isthereaninherenttensionbetweenalibrarysmandatetocontrol informationandthechaosthatcomeswithdisruptiveinnovation? o Whatsthedifferencebetweenpromotingcreativityinapersonandin agroup? o Howdoleadersbestpromotecreativity? o Doesmoreamoreinnovativelibraryinfactbettersupportstudent learning? InnovationBootCamp Operateda12weeksocialexperimentcalledInnovationBootCamp Adoptedamilitarymetaphor(includingcamouflage)because:o Wewantedtobedisciplinedinourtraining(likemilitarybootcamp)o Inherenttensionbetweenthechaosthatoftencomeswithcreativityandtheregimentedorderthatcomeswiththemilitary Deliveredanopencalltothelibraryandrecruitedsixindividuals Spent2hourseveryFridayafternoonforanentiresemestersomecreativity experimentsandlearningtogether UsedTomKelleysbook,TheTenFacesofInnovation,tostructurethe programo KelleyworksatIDEO(http://www.ideo.com/),afairlywellknowninternationaldesignconsultingfirmo Dividesthetenfacesintothreecategories: Learningpersonas Organizingpersonas Buildingpersonaso Presentsabroadperspectiveofthetypesofpersonasrequiredforinnovativethinking(enabledustoseewhatweregoodat,butalsowherewerelacking)o Thegoalofthebookisnottoidentifywithasingleface,itistobecomeawareofthefacesneededtogenerateandexecutegoodideaso Attimesyoumayplaymultiplerolesonagiventeam,oryoumayplayoneroleononeteamandadifferentoneontheothero Whileyoumayinherentlyleantowardoneface,youcandevelopskillsandabilitiesintheotherfaces Innovation:TheLanguageofLearningLibraries3 LOTW2010:Calgary,Alberta 4. The10FacesofInnovation:ShortOverviewLearningpersonas Description:Informationgatherers Purpose:Tohelptheorganizationavoidbecomingtoointernallyfocused Responsibilities: o Gathernewsourcesofinformation o Openlyquestionassumptions o Remainopentonewinsights(regardlessofthesource) Credo:Enemyofcomplacency TheAnthropologist Developsadeepunderstandingofhowpeopleinteract Observeshumanbehaviourwithproducts,servicesandspaces Watchessubjectsintheirnaturalenvironment Keyphrase: o fresheyesitsaboutseeingthingsforthefirsttimelikeatouristin aforeignplace TheExperimenter Learnsbytrialanderror;takescalculatedrisks Continuallyprototypingandproducttestingnewideas Expecttofailoften,butfailingearlyleadstofasterandbettersolutions Keyphrases: o experimentationasimplementation o thinkingbydoing;thinkingwithyourhands TheCrossPollinator Exploresotherindustriesandcultures Translatesfindingsfromotherenvironmentsintothecurrentcontext Effortsarefocusedexternally Nurturescuriosity;exploresadjacencies Keyphrases:o connectcultures;workthemetaphoreveryobjecthasthecapacitytostandforsomethingelseo connectcultures Organizingpersonas Description:Ideasorters Purpose:Tohelpgoodideasmoveforwardintheorganization Responsibilities: o Movepastorganizationalchallengestoaccomplishtasks o Allocateresourceseffectively Credo:SurvivalofthefittestInnovation:TheLanguageofLearningLibraries4 LOTW2010:Calgary,Alberta 5. TheHurdler Hasaknackforovercomingobstaclesandroadblocks Intricateknowledgeoftheorganizationalprocessesandhierarchy Politicallyawareandunafraidofbureaucraticprocess Willingnesstobendtherulestoaccomplishtasks Thrivesonconstraintsdoesntliketohearthatsomethingcantbedone Keyphrases:o seekforgivenessnotpermissiono seethroughconstraints TheCollaborator Bringseclecticpersonalitiesanddiverseindividualstogether Encouragesandenablescooperationamongtheteammembers Helpsgeneratemultidisciplinarysolutions CooptstheDevilsAdvocates Getspeoplelearninganddoingtogether Thrivesinthemessyspacesofpeopleworkingtogether(conflict,friction,strife,delight,creativepotential) Keyphrases:o Leadfromthemiddleo breakdownsilos TheDirector Gatherstalentedcrewandinspiresthemtoperform Intimateknowledgeofteammembersstrengths Abilitytoharnessthecreativityofothers Allocatesresources,keepspeopleontasks,showcasestheteam Drawspeopleoutmotivatesandencourages Lessdictation,morefacilitation Putsothersonthecentrestage Keyphrase:o showcasetheteam Buildingpersonas Description:Ideaexecutors Purpose:Toturngreatideasintorealprojects Responsibilities:o Applyinsightsfromlearningpersonaso Recognizesuccessesfromorganizingroles Credo:Builditandtheywillcome TheExperienceArchitect Designcompellingexperiences ConnectwithcustomersandusersatadeeperlevelthanmerefunctionalityInnovation:TheLanguageofLearningLibraries5 LOTW2010:Calgary,Alberta 6. Surprisesanddelightsinunforgettableexperiences Authentic Attentiontodetails Keyphrase: o maketheordinaryextraordinary TheSetDesigner Createastageonwhichmemberscandotheirbestwork Considerthephysicalenvironmentasatool Findhiddenperformanceimprovementsbyreshapingspace Buildsspacesforcreativeplay Providesthematerialstobecreative Keyphrase: o shapethespaces TheCaregiver Anticipatecustomerneedsandarereadytolookafterthem Willingtomovebeyondsimpleservice Demonstratesempathytowardtheplightofthecustomer Goesforintimacynotscale Treatpeopleasindividualsnotasanaggregatedgroup Providesvaluableexpertise Makespeoplefeelgoodaboutthemselves Keyphrases: o showmore,tellless o smile TheStoryteller Buildinternalmoralethroughstories Reinforceorganizationalculturethroughfirsthandaccounts Createexternalawarenessthroughstories(marketingangle) Importanceofauthenticity Useavarietyoftoolstocommunicate Keyphrase: o collectcompellingnarratives StrawBuildChallenge(Instructions) Insmallgroups,haveparticipantsfindaspotonthefloor Challenge:o Buildthetallestfreestandingstructureo Materials:100strawsand15cmoftapeo Time:10minutesInnovation:TheLanguageofLearningLibraries 6 LOTW2010:Calgary,Alberta 7. StrawBuildChallenge(Purpose) o Generateasenseofteam(groupshaveasimple,sharedobjective) o Getteamsworkingquicklyjustenoughtimetoaccomplishthetask,not enoughtimetobedistractedbypoliticalpowerstruggles o Encouragesparticipantstoworkwiththeirhandso Communicatestheimportanceofrapidprototypingandtheiterativedesignprocess(build,refine,buildagain,refineagain,etc.) o Recognizethatthereisnosinglesolutiontoagivenproblemorchallengeo Groupsbuildverydifferentlookingstructurestoaccomplishthetask o Importanceofembracingfailurenotallstructureswillstandontheirown o Foranentertainingdiscussionofasimilarbuildchallenge(calledthe Marshmallowbuild)watchthisTEDtalkfromTomWujec:o http://www.youtube.com/watch?v=H0_yKBitO8M KeyThemes(or,TheThingsWeLearnedAboutRunningBootCamp) Workisplay/Playiswork Thegroupthatplaystogetherissimplymoreproductive Organizationsareincreasinglypressuredtobecomemoreefficientinan efforttosavemoney,butthiscouldsendthewrongmessagetothe employees(theyturnoffandmoralestartstodrop) Enablingthemtoplayandhavesomefunloosensupthemind,getspeople engaged,andtrulyleadstoinnovativebreakthroughs Whenyouplay,failureislessofaconcern(becausethereisnocost)ifwe cantranslatethistotheworkenvironmentwellbelessafraidtotrystuff Similarlywhenemployeesareatplay(outsideofwork)theynoticethings thattheycanbringintotheworkplace(i.e.crosspollinate) Workandplayarenotpolaroppositestheyreinforceeachotherandcan work(orplay)quitenicelytogether InnovationisaSocialProcess Creativityisnotthemagicofalonegenius Welearnedthatworkinginagroupprovidesmanyadvantageso Buildsteamo Enablesmorediverseideastoemergeo Encouragespeopletojumpandbuildoneachothersideaso Allowsthegrouptoaccomplishmoreandarriveatmoresuitablesolutionsthananysingleindividualwouldhaveontheirown Innovation:TheLanguageofLearningLibraries 7 LOTW2010:Calgary,Alberta 8. Usethespace Thinkofyourspaceasacharacterinwhatyouretryingtoaccomplisho Howcanyouchangeit,oruseittoyouradvantage? Changingthespacebeforeameetingcanentirelychangethedemeanorofthe participantso Signifytotheteammembersthatsomethingisdifferentallowsthemtobreakoutoftheirmentalmodelsofthatparticularspaceandprovidesanopportunityforfreshthinkingo Varietyhelpsthemindwork Somesimpleideastoimplement:o Ifyouarealwaysfacingascreen,thenfaceawayo Ifyourealwaysworkingonatable,takethetablesawayo IfyourelytooheavilyonPowerPoint,thenbanPowerPointforamontho Moveyourmeetingstodifferentlocations(evenoutdoors) Constraintscanbeenablers Thecreativeprocesscangetboggeddownbyconstraintsorbarriers(e.g.we donthavethebudgettodothat,wedonthavethepeopletodothat,we donthavetheskillstodothat,etc.);asaresult,projectsandgoodideas nevergetofftheground Thinkoftheseconstraintsasopportunitiesratherthanbarrierso Withmorerestrictiveconstraintsthegroupcannottakethewelltraveledpatho Membershavetopushthemselvestothinkmorecreativelyaboutsolvingtheproblemsathand Creativityisapractice Thereisaroleforeveryoneintheinnovationprocess o Youdonthavetobeadesigneroranartisttobecalledcreative Creativityandinnovativepracticecanbelearned(justlikeyoucanlearnto beabetterwebdesigner,orabetterteacher) Practicingcreativehabitsisthekeyifyouexpecttodeliverinnovative breakthroughswhenitcounts,thencontinuallypracticesimplecreative exercises o Startsmallandpushyourselfoutofyourcomfortzonealittlemore eachtime Ifyourefacilitatingacreativebrainstorming/problemsolvingsession,then provideanenvironmentwhereparticipantscangrowInnovation:TheLanguageofLearningLibraries8 LOTW2010:Calgary,Alberta 9. BuildYourOwnBootCamp Librariesareperfectlysuitableenvironmentsforinnovation(infact, innovationandcreativeproblemsolvingmaybeessentialforthefutureof theprofession) Withbuyinfrommanagement,bootcampscanbedoneinexpensively(e.g. asidefromthecostofstafftime,ourentire12weekprogramcostunder $500) Ifafullsemesterprogramisntfeasibletrysomethingthatfitsbetterwith yourinstitution/organization:o Takeonemorningpermontho Takeadaylongretreatwithyourteamo UsesimplecreativityexercisesatthebeginningofeachstaffmeetingMotivateYourOrganizationBorrowedfromDrivebyDanielPink Autonomygivepeopletheopportunitytobeselfdirectedo Givetheteamaclearobjective,butdontbetooprescriptiveinhowtheyneedtoachievetheobjectiveo Trustyourpeopletodeliver Masterygivepeopletheopportunitytogetbetteratstuffo Trytoavoidoneshotcreativitytrainingo Worktomakeitahabitbyincorporatingitthroughouttheorganization(eveninsmallways)o Peoplewilleventuallyovercometheirinitialfearandbecomemorewillingtotakerisks Purposeprovidetasksthatarelevantandmeaningfulo Noonewantstodosomethingforthesakeofdoingito Betransparentinwithyourpurposeandyoullgetbuyinfromparticipants FormoreinformationonDanPinksbookcheckoutthisvideofromRoyal SocietyfortheencouragementofArts,ManufacturesandCommerce:o http://www.youtube.com/watch?v=u6XAPnuFjJc InnovationBootCamp(StealTheseIdeas!) MoreinformationonInnovationBootCampcanbefoundatourblog:o http://innovationbootcamp.wordpress.com/ Feelfreetoborrowandadapttheseideasforyourorganization!Innovation:TheLanguageofLearningLibraries 9 LOTW2010:Calgary,Alberta

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