Spring 2013

Inside: 02 / Welcome 03 / What’s been happening, What’s Hot, RAVE Customer Relationship Management: 04 / Oracle RightNow 06 / Edge Encore, Quick Chat with Frank Hung Enterprise Resource Planning: 07 / Update,

Cemac Joins Fusion5 NetSuite Family 08 / New Customer - Northpower 09 / JD Edwards InFocus forum 10 / Oracle UPK 12 / Need to control your spending? Human Capital Management: 14 / Empower-HR makeover 15 / Conference Time!

16 / Empowering Recruitment 18 / Fusion5 & Greenlea Premium Meats 19 / Moving to the Cloud Service Management Solutions: 20 / Managing Mobile devices 22 / Praise for FrontRange 23 / Interviews

infusion / issue 15: Spring 2013 www.fusion5.com.au / www.fusion5.co.nzP/ 02 Introduction

As we head into the home straight before Christmas we fi nd ourselves busy supporting our customers as well as closing new business opportunities across all our Pillars. We have also made further investments into new solutions enabling us to expand the software portfolio we off er across Australia and New Zealand.

Our New Zealand business has recently won a major new ERP implementation project at Northpower. This is a very sizeable project and will see Northpower undertake a signifi cant business transformation; our ERP section provides an overview of Northpower and this project.

In winning this competitive project we have again proven we are the only Oracle application partner in New Zealand who can achieve success in closing new business opportunities. We are very proud of our track record which is testament to the quality of our sales and pre-sales team, and the references our customers provide. We believe it is vital to continue to grow the JD Edwards community in both countries; more companies investing in JD Edwards means the pool of talent and expertise available in the market continues to grow and customers continue to share their success stories with others.

We have also expanded our Oracle relationship in the CRM space. Not only are we investing in Oracle Sales Cloud in both countries we have also acquired Oracle’s most accomplished RightNow partner. Oracle acquired RightNow technologies in 2011 and with it gained a new suite of applications that focus on customer service. Now part of Oracle Service Cloud, RightNow off ers solutions that help customers improve their customer’s experience. The core customer service functionality enables extensive knowledge bases, together with marketing and sales functionality, voice automation, customer feedback management, analytics, and a social platform - creating a full customer experience suite. More information on this acquisition is provided in our CRM section.

Our HCM space continues to grow as well. Whilst Australia has been a slow market this year the notable exception to this has been our success in selling and delivering new payroll / HR systems. We’ve added close to ten new customers this year, all of whom are leveraging our hosted environment for the delivery of the solution.

Service Management, which forms our SMS Pillar, has also enjoyed recent success. Not only have we gained new customers, others are taking advantage of HEAT 2013’s cloud technology and moving their on-premise applications to the cloud.

We hope this magazine provides updates that are useful for you and others within your business; if you would like further information on any aspect then please feel free to contact me or your Account Manager anytime.

Rebecca TohillManaging Director, Fusion5 Australia / New Zealand

Fusion5 is a leading Business Applications company. We specialise in selling, implementing, supporting and hosting Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Service Management (SMS) and Enterprise Project Management (EPM) solutions.

Our large Australia / New Zealand based team of close to 200 people includes highly skilled and experienced project managers, business change managers, solution and technical architects, application and technical consultants, account managers, and support consultants. Our culture is customer centric, fl exible and nimble; we are easy to engage with and very focused on ensuring you gain the results you are looking for.

Feel free to contact us if you would like to discuss any of your application or technical needs, software licence contracts, support or hosting arrangements.

About Fusion5

This edition is the 15th in our new magazine format. Our magazine generates high levels of interaction with customers, partners and prospective customers and we hope we can keep the momentum going with future editions. As always, your feedback is appreciated.

Welcome to our Spring edition of InFusion magazine, our fi nal magazine for 2013

RAVE (Respond, Add Value, Excite) is a key measurement of our success. As an organisation we aim to have our customers RAVE about us and our staff ; across consulting, sales, management, and administration our people are motivated to ensure they deliver a RAVE experience. Your feedback about our people and services is really valued and contributes to our people’s selection into the RAVE Hall of Fame.

In September we were very pleased to announce further inductions into our RAVE Hall of Fame.

JESS JONES – ERP Consultant

As our NetSuite practice continues to gain momentum with customers adopting ERP in the Cloud, Jess has made a signifi cant contribution within the ERP team providing outstanding service and support to our customers (and internally) while wearing many “hats”. Jess has taken on some challenging assignments for Fusion5, both in project administration and consulting, and is delivering a RAVE experience to her customers.

ZABAL KHAN – CRM Senior Consultant

Zabal provides excellent service delivery to a number of CRM customers who are looking to leverage more from their CRM investments. Often a night owl, he’ll work at all hours to ensure the project is delivered without issues. Zabal has worked closely with one of our key customers, PIC Insurance, on a massive business transformation project leveraging Pivotal CRM. As well Zabal has helped another customer mature their systems to off er it to other similar organisations as a bureau service – signifi cantly raising their profi le in the market along with enabling the potential of a new revenue stream.

DORIA YOYO – ERP Consultant

Doria also provides outstanding service to our customers. Doria goes the extra mile and provides a great deal of fl exibility; working long hours and weekends to deliver eff ective solutions, often in very tight timeframes. Her commitment has been the source of much RAVE feedback from many ERP customers.

PAUL KENNEDY – CRM Senior Consultant

Paul consistently gains RAVE feedback from customers and Fusion5 team members; he’s always lending a hand and building confi dence within the customer base. Recently Paul has been driving the new Pivotal technical upgrades and demonstrating options to Pivotal 5 customers, giving them a completely new upgrade strategy to make the most of their investment. Paul continues to achieve great feedback from the regular Pivotal Connect Webinar series he runs, proving a hit with customers in helping them continue to evolve their systems.

KATE BARRY – Support Services

Kate provides consistent outstanding support to our Sydney offi ce, our Australia-wide ERP and CRM teams and the broader Australian business. Ensuring our back offi ce and administration functions run like clockwork is critical to freeing up consultants, sales people and managers to focus on our customers and projects. Kate is our glue and ensures that everything runs smoothly and effi ciently; nothing is a problem.

P/ 03Introduction

Customers are asking us about...• Mobile, mobile, mobile – accessing

software from your tablet and smartphone

• Creating an IT strategy – many customers are updating their vision of how their businesses will use technology in the future

• Solution architecture and best practice

• Giving employees and managers tools on one device with one login to access all their business software versus logging into ten solutions to complete ten diff erent functions

• Customer support relationships, forget account management if the basics of day-to-day support is not working well

• Again, cloud for everything!

What’s been happening since our last Magazine…

What’s Hot

We’ve acquired Oracle’s leading RightNow partner meaning we now off er extensive solutions to support the Customer Experience

Northpower has selected Fusion5 to implement JD Edwards ERP and ClickSoftware together with ApprovalPlus and UPK

Northpower has also purchased Oracle Optimised Solution as their hardware platform for their new JD Edwards implementation

Three more organisations in Australia / New Zealand have selected Fusion5 to implement NetSuite ERP

Isaac Construction has gone live on PayGlobal Exolvo and is now rolling out Self Service

Our ApprovalPlus team has developed two new versions of ApprovalPlus, off ering many enhancements requested by customers and performance improvements to support larger volumes users of the system

Konica Minolta has signed our ApprovalPlus partnership agreement to enable them to drive sales of ApprovalPlus, together with Kofax software

MidCentral DHB has selected Fusion5 for their JD Edwards 9.1 upgrade

Many of our customers as well as several Fusion5 people attended the successful InFocus JD Edwards User Group event in Melbourne in August

We also sponsored and attended three high profi le payroll / HR conferences in both countries

A number of our HEAT customers have signed to move from the HEAT on-premise solution to HEAT 2013, the leading cloud solution for IT Service Management

We’ve hired several more talented JD Edwards consultants and project managers into our ERP team to support our growing customer base

The CRM pillar across Australia and New Zealand has been busy as usual working on exciting initiatives with many customers. The most exciting news is the recent acquisition of a leading Oracle RightNow partner which fast tracks Fusion5 into off ering the Oracle Customer Experience or CX solutions suite across sales, marketing automation, service and social engagement.

The inclusion of the Oracle RightNow and the CX suite is a complementary off ering to the CRM pillar, extending our off erings beyond meeting unique industry requirements and supporting specifi c verticals with Pivotal, to also off ering market leading cloud-based sales, marketing automation, service and social collaboration solutions – a complete customer experience portfolio.

There is a great fi t for these solutions across all of our customers so look out for our webinars and event invitations showcasing the Oracle CX solution.

Our Pivotal customers continue to engage with us on a number of diff erent levels, and we recently had our most successful local Aptean event to date – Pivotal Edge Encore.

A key theme across projects is that of investing in existing solutions to enable users to be more eff ective. The Productivity Pack has been one of the key drivers supporting this theme with ten customers now having purchased the pack. Pivotal 5.x customers are also in on the excitement and looking to take advantage of the new technology upgrade option which was recently demonstrated at the Pivotal Edge Encore event.

Our Pivotal vertical solutions continue to gain strong interest following a number of recent marketing campaigns, with the Insurance Broker Solution, Pivotal Grant Management and Smart-TMS Training Management Solution seeing the most opportunity. It’s always exciting to see the Pivotal community grow.

Section 01 –Customer Relationship Management (CRM)

Improving the Customer Experience – RightNow!

By joining Fusion5 we now incorporate the fi rst and only Oracle RightNow partner who has achieved ‘Specialisation’ within the APAC region. This specialist team is highly regarded by their customers and, with our wider infrastructure and solutions we aim to bring more value to these long established and loyal customers. As well, our RightNow team will be applying their knowledge and skills to our wider customer community across Australia and New Zealand. As the leading RightNow partner the team has helped the likes of Telecom, Sky TV, the University of Auckland, Meridian Energy, Air NZ, Vodafone, Westpac, IAG and many others improve their customer experience and reduce their operating costs through smart, cloud-based technology solutions. With solutions that can be delivered in weeks not months, the impact on the customer experience has been quickly achieved.In joining Fusion5 this team fi ts within our CRM Pillar and will specialise in the Customer Experience (CX). We see this team as a great addition to our business, complementing our existing solutions and enabling us to widen our focus into this growing CX and ‘cloud’ market.

Fusion5 is very excited to announce our recent acquisition of a leading RightNow applications business partner. This very successful business partner has been an exclusive reseller and implementation partner of RightNow software for the last ten years; it established the local market and drove considerable success long before Oracle acquired RightNow back in 2011.

CRMSnapshot

Section 01 – Customer Relationship Management (CRM) P/ 05

EXCITING TIMES AHEAD!The term ‘Customer Experience’ is now commonly used across many industries; most organisations today strive to improve the experience their customers have throughout the many touch-points they may have in dealing with them. Research indicates that 86% of customers will stop doing business with an organisation after one bad experience and 94% of customers are prepared to pay more for a better experience. As well, in today’s ‘social media’ world, if a consumer has a bad customer experience, 26% will now post negative comments about this on their social sites. These fi ndings give some substance to the focus many organisations now place on providing a consistent and positive experience across all of their customer-facing channels – from inbound phone calls, to email, website, chat, mobile, social and in-store (or direct sales) channels. Some have created new roles, like ‘GM Customer Experience’, to drive strategy and delivery across their businesses.The great news is that we can now help you improve your customer experience with some technology solution options, from an experienced team of CX professionals. One of our recommended solution options is the cloud-based Oracle RightNow product set – part of the newly formed ‘Oracle Service Cloud’. The Oracle RightNow solution brings all collaboration points across web, social media, email and contact centre together within a unifi ed enterprise knowledge management and customer engagement centre.Over the next few weeks we hope to introduce our new CX team to all our customers, both Oracle customers and non-Oracle customers. In the meantime if you have any questions or an interest in this space then please contact Steve Roughan on +64 21 577 889 or email steve.roughan@fusion5.co.nz or Sven Martin on +61 409 418 042 or email sven.martin@fusion5.com.au

49% of executives believe customers will switch brands due to a bad experience but 89% already have

44% of executives believe customers will pay more for a great experience but 86% already are

20% of average potential annual revenue is lost due to a poor customer experience

Oracle Customer Experience Global Survey, 2013

Included in the line-up of excellent speakers were:

• Edylyn Forbes from Australian Administration Services, one of Australia’s largest Superfund managers. Edylyn shared AAS’s story of the Fusion5 Pivotal implementation which was successfully completed in six months, on time and on budget.

• Tony Mitchell from PIC Insurance, New Zealand’s largest Kiwi-owned insurance broker. Tony shared PIC’s experience with implementing Pivotal to support their organisation’s strategy and change the way insurance brokers work.

• Aptean’s Managing Director for Asia Pacifi c, Frank Hung, provided exciting insight into Aptean’s investment in Pivotal and R&D commitment to the solution. As well Ehab Samy, Aptean’s Director CRM Product Management, Vancouver provided customers with an in-depth preview of the Pivotal CRM roadmap that covered both technology and functionality enhancements.

“This is one of the most successful Pivotal events we have held, with something in it for everyone. We received lots of comments from customers on the value of the networking opportunity with other customers and a major highlight was to have two customers talk about their real-life experiences with implementing the solution” says Sven Martin, Director CRM Solutions.

Pivotal 5 customers caught a real live demonstration of the Pivotal 6 technical upgrade working with both Windows and Rich clients from the Pivotal 5.x version. What’s more, with the technical upgrade being days (not weeks!) it opens up the ability to leverage new Pivotal 6 technologies such as iPad, ThinClient and Smart-Client. Be sure to register for the upcoming webinar ‘Pivotal 5 to 6 in under 10 days!’ to see and learn more about the new technical upgrade option.

Pivotal 6 customers enjoyed a preview of the benefi ts of Service Pack 13 as well as the confi guration tools. The Service Pack and tools will improve confi gurability and ease-of-use for toolkit administrators to keep up with ever-growing business needs, and the new context sensitive commands were a hit.

Fusion5 and Aptean recently hosted the second Edge Encore Pivotal CRM events in Sydney, Melbourne, and Auckland. The local events brought the highlights from the recent Aptean Edge event in Las Vegas, and showcased Aptean’s latest plans and roadmap for Pivotal CRM. As well we heard about real experiences from customers who have recently completed Pivotal implementations.

EDGE ENCORE Aptean sharing the vision

P/ 06 Section 01 –Customer Relationship Management (CRM)

What excites you about Aptean and its vision?

Aptean is a new name but not a new company. We come with a long history in providing technology solutions for thousands of customers in a vast range of industries. Our focus is to provide solutions that allow businesses to satisfy their customers, operate most effi ciently and stay at the forefront of their industry. This on-going commitment to off er value to customers is what excites me about Aptean. We are committed to continuously improving our products, services and processes to meet and exceed our customers’ expectations.

What trends are you seeing in the marketplace in particular with CRM?

CRM is no longer limited to sales force automation, marketing and customer services; it has become a platform that empowers companies to diff erentiate themselves from the rest of the crowd.

Access to information anytime, anywhere and the ability to capture social sentiments is no longer a luxury but a necessity that has signifi cant impact on business. The need of the hour is a 360 degree CRM solution that can be quickly confi gured to become a part of an organisation’s DNA. Aptean’s Pivotal CRM does just that!

What do you see as exciting for Pivotal customers?

Pivotal customers can look forward to some exciting new features around access methods, user interface, thin client enhancements, mobility enhancements, dashboard and BI, etc. in the near future. With investment in R&D, better road maps, communication programmes, channels to share feedback and feature enhancement requests, we want to ensure that our Pivotal customers are empowered in every way to improve their businesses.

What exciting things are on Aptean’s radar in the near future that you are involved in?

There are many exciting things taking shape at Aptean. We have built a new R&D facility in Bangalore, India with an investment of over USD 1 million. We are in the fi nal stage of completing the project and will be moving to the new offi ce in October. This is an important move that reiterates our commitment towards encouraging innovation, driving new features and functions, while building better products for our customers.

We have kick started an initiative called ACARE- Aptean Community Awareness and Responsibility. ACARE is committed to organising and sponsoring events that assist

approved charitable organisations in meeting the special needs of their clients. ACARE also aims to establish a framework in which we can assist the charities that are special to Aptean’s employees.

We are also in the process of formalising several channels through which our customers can eff ectively communicate with us and share feedback. With great customers, great products and a great team, everything looks exciting!

What makes a good day for you at Aptean?

A good day to me is when I receive positive feedback from our customers on successful implementations, when I meet with prospects to share the Aptean story and when we win deals across the APAC region.

What do you get up to when not being MD of APAC at Aptean?

As a frequent traveller, I enjoy not travelling (!) and being at home relaxing and spending time with my family and friends.

Quick catch up with…

SAVE THE DATE! Don’t forget to join Fusion5 and Aptean in Las Vegas next year for the Aptean Edge Customer Conference, May 19th-22nd 2014

If you’re not already connected to the Fusion5 Pivotal LinkedIn group – get connected (http://linkd.in/f5pivotal)

Frank Hung from Aptean

P/ 07

In response we have been very fortunate to have a number of extremely high calibre people join the ERP team during the course of the year. Some have joined from competitors, some from overseas and some from customers; this hiring has bolstered our ERP capability specifi cally in specialist areas. Our new people include a number of JD Edwards functional and development consultants with specialisations in modules such as manufacturing, distribution and fi nancials as well as NetSuite consultants to join our growing cloud ERP team.

Overall, JD Edwards has been extremely busy for us this year. Fusion5 has completed four new JD Edwards implementations over the past few months along with a number of JDE upgrades to v9.1. On the RFgen front we have seen a similar level of activity including customers planning projects for the coming months. A notable standout for the ERP business has been the upswing in customers taking up NetSuite, particularly during the second half of 2013. ERP in the Cloud is starting to gain strong adoption in the market, especially in the lower market space where JD Edwards perhaps may not be the right answer.

Demand for PartnerPlus Support services has risen signifi cantly through the course of the year meaning additional investment to ensure we provide the service our customers expect.

From a JD Edwards product perspective, Oracle continues to release new features and functions that have taken the product from strength to strength.

We have seen a lot of interest in JD Edwards EnterpriseOne v9.1 this year with many JD Edwards customers upgrading the software to this latest platform. This release includes enhancements that provide deep vertical industry solutions focused on manufacturing and distribution, consumer goods, projects and service, and asset-intensive industries. A few examples include Mobile Service Time Entry, Warehouse Management enhancements together with OneView reporting, Health & Safety Incident Management, automated Inventory to General Ledger Reconciliation, and automated Purchase Order Receipt and Voucher Matching.

In addition to the on-going focus on upgrades we have engaged heavily with Oracle in recent months around Oracle User Productivity Kit (UPK) and Oracle Optimised Solutions (OOS). UPK is an easy-to-use comprehensive content development, deployment and maintenance platform for increasing project and user productivity. Most customers are adopting UPK as part of an upgrade project or a new installation; by allowing quick and easy screen capture and publication to the web UPK can save customers a lot of time and money on documentation and training.

In October our Australian ERP team took part in NetSuite’s Cloud Tour in Sydney and Melbourne. The theme of the tour was Global Omnichannel Commerce in the Cloud, where customers had the opportunity to hear how the world’s leading companies are managing global expansion and achieving end-to-end commerce across B2B and B2C. Key speakers included Frost & Sullivan, NetSuite’s CEO Zach Nelson and Australian business leaders, Toll and BioPak.

The second half of 2013 has fl own by with a number of projects underway across our ERP products. Fusion5’s ERP practice continues to expand and diversify. On the JD Edwards front the team has grown steadily this year as we take on more customers, our RFgen footprint continues to expand, our NetSuite success continues to ramp up and we’re developing ApprovalPlus channels to extend this success further in the market.

ERPThousands of customers around the world enjoy the benefi ts NetSuite delivers via its cloud technology and here in Australia / New Zealand we’re proud to welcome many new customers. One of our new customers operates in the construction industry, a sector that is really embracing the capabilities of NetSuite.

Cemac is a very successful company which, historically, has focused on the commercial fi t-out fi eld. Over the past 25 years however, Cemac has expanded from its core roots and today has multiple divisions including Dexion Supply Centre (for industrial and commercial shelving). Cemac also own FurnitureLab, a company that supplies offi ces, restaurants, and homes with inspirational furniture.

“They don’t just build partitions, they construct environments. No other single company has the experience and extent of services that they off er. They project manage and construct interiors that they are proud of and you want to work in.”

Cemac came to Fusion5 because they were running AIM, a 25-year-old system that couldn’t output electronically and was causing duplicated data entry… and worse! The product had no development roadmap and support was very limited.

Cemac spent eight months talking to software vendors and businesses similar to themselves, and considered several ERP systems as well as some “GL plus spreadsheet” options.

Cemac selected NetSuite from Fusion5, as it was the only off ering they saw that met all of their requirements for fi nancials, sales, project management, inventory, and CRM. NetSuite was also recognised as being a global organisation that would provide not only lower risk due to their fi nancial stability, but also comfort in their projected roadmap. Knowing Fusion5 is backed by a world renowned global ERP with international support made the decision easier.

“We also like that it is cloud based, not just hosted, as our old desktop IT infrastructure could be a pain point and high costs associated with it.” Graham Bass, CFO.

According to Graham, NetSuite was the only product Cemac looked at that had a choice of vendors, which in itself was comforting. “We chose Fusion5 as they have the scale to support us long term and they have a history of success in New Zealand.”

Cemac joins the Fusion5 NetSuite Family

Snapshot

New Customer

FUSION5 IS VERY PLEASED TO ANNOUNCE NORTHPOWER AS OUR LATEST CUSTOMER TO SELECT ORACLE JD EDWARDS ERP TO SUPPORT ITS BUSINESS TRANSFORMATION PROJECT.

Along with the purchase of Oracle’s JD Edwards software, Northpower has chosen to implement the JD Edwards software on Oracle’s Optimised Solution. Oracle has one hardware strategy for its applications; namely to make Oracle software deliver the best performance, the lowest cost and the best stability possible by running it on Oracle hardware. If you have attended any Oracle event recently you have probably encountered the “Oracle software runs best on Oracle hardware” statement.

Oracle’s strategy is delivered via three infrastructure designs; Best of Breed, Optimised Solutions, and Engineered Systems. Best of Breed is similar to the traditional approach of taking an application and running it the best that you can on an ‘off -the-shelf’ server. In contrast, Oracle Optimised solutions take an off -the-shelf server (such as the Oracle T4-1 Sparc Server used for the JD Edwards Optimised System) and modify the hardware build to suit the application. The result is that

the application runs faster and is more stable than any other off -the-shelf design. Finally, Engineered Solutions are the high end servers such as the Exadata Database machine which are designed and built from the ground up to deliver exceptional performance and stability for that one application.

Fusion5 is really excited about the opportunities that Optimised Systems off ers to our JD Edwards customers. The Optimised Systems are ideally sized for the Australian and New Zealand market with the standard confi guration supporting at least 350 concurrent users, and a price point that is very attractive to medium-sized businesses.

No longer does the customer have to size and architect the hardware platform, which has always involved a certain amount of guesswork. With the Optimised Solution, the server delivers known performance. Once the server is installed by Oracle at the customer site all the customer needs to do is turn the server on and JD Edwards starts up. The entire JD Edwards stack (database, logic, web, BI Publisher and One View Reporting engine) can all be installed on the one server. The only other server

a customer needs to provision is a Microsoft Windows Deployment server.

A common question posed by customers who are not familiar with the Solaris operating system used at the core of the Optimised Solution is around support of the platform. Fusion5 has partnered with Oracle to deliver the support for the entire system. Between our two organisations we can support the optimised solution from the hardware all the way up the stack to the user application. Sites who are predominately running Microsoft software for core applications need not be nervous about deploying a non-Microsoft system.

Fusion5 is seeing signifi cant interest in the Oracle Optimised solution and if you would like to know more or see one in action then we can arrange that. Please contact Craig Westcott or Gordon Munro.

NorthpowerEstablished in 1920, Northpower has expanded from a Northland-owned and operated electricity distribution network to become one of the largest multi-utility contractors in New Zealand, with a reputation for excellence and innovation. The company has three distinct divisions - Northpower Network, providing electricity and fi bre infrastructure to the Whangarei and Kaipara districts; Northpower Contracting, operating throughout the North Island of New Zealand; and West Coast Energy, operating in Perth and Melbourne in Australia.In line with maintaining an innovative and consistent delivery focused approach to business, Northpower decided to undertake a transformational programme they have called EVO. As part of EVO, Northpower initially went to market for a Works Management and fi eld mobility solution that fi tted their strategic direction, but later changed their vision to a wider ERP solution. There were a number of drivers for change including:• Changing needs of Northpower’s target markets and customers.

• Need for replacement of an aging works management software asset.

• Drive for effi ciencies and productivity, to raise professional delivery.

A rigorous requirements and selection process was undertaken over 18 months culminating in the recommendation of a Fusion5 implementation of JD Edwards and ClickSoftware with Oracle hardware. It was vital that Northpower’s solution would be scalable, replicable and standardised to ensure consistent outcomes including elimination of waste, coupled with improvements in productivity. It was clearly demonstrated that the solution proposed by Fusion5 supported the objectives of EVO. The Project kicked off in October 2013. The fi rst of the streams is Financials/Supply Chain followed closely by Works Management. Overall the project is expected to take two years as it rolls out in stages on a depot-by-depot basis extending to West Coast Energy in Australia, a wholly owned subsidiary of Northpower.

“Oracle is pleased to welcome Northpower into the community of Oracle JD Edwards customers in New Zealand and Australia. Oracle’s JD Edwards EnterpriseOne 9.1 helps customers further streamline business processes by introducing a personalised user experience and new industry-specifi c

functionality. We would like to congratulate our partner, Fusion5, and reiterate our commitment to delivering value, along with our partners, to our customers.”

Nicholas Glanfi eld, Applications Sales Director, Oracle New Zealand

P/ 08 Section 02 – Enterprise Resource Planning (ERP)

New Customer!

P/ 09Section 02 – Enterprise Resource Planning (ERP)

In August, Melbourne played host to Quest’s annual Oracle User Group Conference for ANZ. This year saw the inauguration of a new event format, branded InFocus 2013, focusing specifi cally on Oracle JD Edwards ERP and products associated with the JD Edwards ecosystem. Delegates from across the region assembled in Melbourne for two days along with experts in the fi eld.

This year saw Lyle Ekdahl, Group Vice President General Manager Oracle JD Edwards attend along with Trish Trolley, Senior Director Product Management Oracle, and several senior members of the Oracle JD Edwards team based in Denver. And Fusion5 was there in force accompanied by our huge new conference stand featuring Bessie the cow!

The aim of InFocus is for customers to get together to network, share experiences and to hear the latest updates from Oracle and the JD Edwards community. A key objective is to maximise return on investment from JD Edwards and leverage new ideas so that customers can do more with the software they already own. Additionally there is strong knowledge to be gained from information gathering about extended off erings in the wider eco-system.

Representatives from over 30 Fusion5 customers attended the two day conference, with many choosing to arrive a day early to take the opportunity of an update on Oracle User Productivity Kit (UPK) in a workshop off ered by Oracle, as well as to gather extended information about planned new JD Edwards product features for 2013. Conference topics covered JD Edwards Security Management, the Oracle roadmap for JD Edwards, Optimised and Engineered systems for JD Edwards, Health & Safety Incident Management for JD Edwards and, most appealing for some delegates, wine tasting with Yalumba wines!

Having recently gone live with a national RFgen Wireless Warehousing solution for JD Edwards, Rod Hill from Hills Holdings delivered a very interesting presentation about the solution and key insights into the project. The purpose of the project was the automation of stock management across Hills’ full supply chain through the use of barcode technologies and real-time transacting in JD Edwards. The scope included inventory, warehousing and manufacturing operations for up to 130 sites nationally and 300 mobile devices.

The conference dinner was held at Luna Park St Kilda, which is a bustling seaside amusement park—especially in mid-summer. Although a fun event overall, it wasn’t quite as warm on a winter’s evening in August! After dinner, many headed back indoors to the warmth of hotel bars and fi replaces to thaw after the cool winter evening.

InFocus – a great forum for JD Edwards customers

“The chosen solution required the fl exibility to keep pace with a diverse customer base combined with being structured and scalable to enable both Northpower and West Coast Energy to deliver consistent, quality outcomes. The software solution to be implemented by Fusion5 (the combination of JD Edwards and ClickSoftware) demonstrated the required strengths in our key focus areas, with both Fusion5 and the software solutions being seen as a good cultural fi t for our business, both of today and the future” – Calvin Thomas, EVO Operations Manager

“Fit for business with an eye to the future were key elements of the selection process” – Liz Metcalfe, EVO Project Manager

P/ 10 Section 02 – Enterprise Resource Planning (ERP)

If you are investing money into new systems or upgrading your current software, you will want to ensure you get the benefi ts and a return on your investments as quickly as possible.

What is UPK, and why will it save you time & money?

And what about the systems you are not upgrading or replacing? Businesses need to retain information on key processes and tasks that are performed on a daily, weekly, or monthly basis. This information is usually locked away in staff members’ minds and when these staff members leave, the information leaves with them. Information from industry analysts tell us that most of the problems relating to application implementations are, in fact, user related. Rajiv Chaudhry, a leading analyst, quotes: “You can design the best process in the world, and back it with the latest and greatest technology, but if your people don’t buy into it, it won’t work.”User acceptance isn’t the only problem aff ecting project success, there is also the very basic problem of user competence to use and get the best out of the systems. According to Meta Group, 76% of users have a failing or substandard understanding of new software systems.

With Oracle User Productivity Kit (UPK) software you can capture, retain, and disseminate critical organisational process knowledge to ensure the success of your enterprise applications, accelerate user adoption, and prepare your organisation to be productive from the very fi rst day.

What is UPK?UPK Professional is an easy-to-use and comprehensive content development, deployment and maintenance platform for increasing project, program and user productivity. With UPK Professional, project teams can mitigate risk through all phases of any project lifecycle, dramatically reduce the time to deployment, and ensure end user adoption. By rapidly producing materials tailored for all phases of the software lifecycle - from test scripts, system process documents, and interactive simulations, to job aids, instructor manuals, presentations, and in-application performance support, UPK Professional can reduce overall software implementation and maintenance costs.

P/ 11Section 02 – Enterprise Resource Planning (ERP)

Reduce Content Development Costs and Time to Deployment Through a single authoring session, project teams can reduce content development time and costs by 40 per cent by generating system process documents, test scripts, simulations, training manuals, quick reference guides, presentations, and in application support – all without duplication of eff ort.

UPK content is single source, therefore changes or edits are automatically propagated to all outputs simultaneously, making content maintenance a simple task. Whether capturing institutional knowledge, documenting the current state or capturing the steps to create an issue, Record It! simplifi es content creation and enables any user of a UPK Developer to quickly create and edit content in minutes without having to learn UPK. Subject matter experts, testers and business process owners can review topics, add author notes, and assign content for review making the content contribution and knowledge sharing across the enterprise seamless.

Accelerate QA, Regression, and User Acceptance Testing (UAT) With UPK you can ease the burden of UAT by creating and deploying test plans and real-time performance support specifi cally designed for testing. Test It! simulations guide testers through a test plan and facilitate the tasks of documenting any issues. Any user can easily capture the steps to recreate an issue using Record It! in an enterprise system accelerating the testing cycle. Test scripts can also be exported into Oracle Application Testing Suite, IBM Rational, and HP Quality Center. These test scripts, along with system process and test documents, decrease the testing time and costs during conference room pilots, and shorten the project timeline.

Increase User Productivity and Ensure User Adoption Enterprise system users who are not given the proper guidance can take up to four times longer to become profi cient at new tasks or upgraded applications and they require up to six times more support than educated users. In addition, users have diff erent learning styles which determine how they master new information in the most eff ective way. With Oracle UPK Professional, three diff erent learning methods allow users to watch simulations, practice in a simulated environment and test their knowledge to ensure system competency and increased productivity.

The full feature sound recording, editing, and playback capabilities enable content developers to create engaging conceptual and transactional content. As well, concept-based questions, assessments, and expanded user access to additional, relevant information can enhance learning programs and increase knowledge retention. To meet your learning management needs, content can also be imported directly into a learning management system such as Oracle iLearning, SAP Learning Solution, and Saba Learning Suite.

Centralised Deployment, Tracking and Reporting Centralised content deployment, tracking and reporting are easy in the new web-based Knowledge Center. With its streamlined design, the Knowledge Center enables developers to easily distribute and track content by role as well as usage to determine its eff ectiveness. End users can view content, provide feedback, and increase their effi ciency with their enterprise applications. With a collaborative, multi-user development environment, developers can easily control content workfl ow and document management—including check-in, checkout, versioning and status. In a single authoring session, developers can create multiple outputs of documentation, simulations and performance support materials that are then deployed, tracked and measured through the Knowledge Center.

Deliver Continual Improvement UPK Professional is a powerful tool for documenting the steps in a process and ensuring a consistent approach to system processes across the enterprise, helping organisations meet Sarbanes-Oxley and other government or industry compliance initiatives. It also reduces the stress commonly associated with change management.

The “Know it” mode in UPK Professional provides users with feedback that lets them know where a mistake was made and, more importantly, how to correct it. With UPK Professional, companies can provide users with the right information the fi rst time and users can validate their competence. This approach can also reduce on-boarding costs for new employees and provide continual improvement in your knowledge retention strategy.

Over the past three years Fusion5 has seen a marked uptake in the use of Oracle UPK, both by our Oracle customers and non-Oracle customers. Contact one of our Account Managers if you would like to fi nd out more.

HOW DOES UPK SAVE YOU TIME AND MONEY?

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DO IT!KNOW IT!TRY IT!SEE IT!TEST IT!

“You can design the best process in the world… but if your people don’t buy into it, it won’t work.”

Dunedin City Council (DCC) was the fi rst council on board the ApprovalPlus system, and has been a happy and successful ApprovalPlus customer for several years now. For DCC, a key JD Edwards user, the fi rst area of improvement was around the processing of supplier invoices.

Need to control your spending?

ApprovalPlus is the Procure-to-Pay solution created by Fusion5 to assist Australian and New Zealand organisations control, automate, and improve effi ciency in the area of procurement and accounts payable processing. ApprovalPlus can be implemented with any fi nance system and confi gured to suit the way the organisation wishes to control its processes.

ApprovalPlus is now in use at more than thirty organisations ranging from local and central government to manufacturing, education, utility companies, as well as not for profi t entities. To date we’ve had some great success within councils; we are shortlisted for further discussions at a number of councils across Australia and New Zealand, and ApprovalPlus is already proven and operating well within councils in New Zealand.

The challengeKeeping one of New Zealand’s largest cities running involves dealing with many suppliers and in turn a large volume of invoices, at times over 3,500 per month. Processing a large number of invoices is a very time consuming and labour intensive process.

Prior to implementing Fusion5’s ApprovalPlus solution, DCC’s approval process required invoices to be captured in DCC’s fi nance system by data entry staff before physically being sent to each department for approval prior to being returned to the fi nance department for payment and fi ling. As Graeme Souter, DCC’s Expenditure Manager explains, “the council was looking at ways to considerably speed up approvals and monthly processing of invoices as well as clear desks of paper invoices that seemed to be ever present”.

Impressive resultsDCC’s impressive results speak for themselves. The Council’s target of an eight day turnaround for their invoice approval process prior to implementing ApprovalPlus, (which typically became eight to ten days per month) has been dramatically reduced to just three days per month.

Added benefi tsThe benefi ts of ApprovalPlus for DCC are many, including the ability for the fi nance team to extend their monthly approval cut-off date. This has allowed DCC departments a bigger window for approvals, enabling larger volumes of supplier invoices to be processed each month, ensuring suppliers are paid on time.

DCC’s Accounts Payable users are really enjoying ApprovalPlus. Invoice and processing backlogs are now a thing of the past and all invoices are now scanned and entered on the same day they are received. ApprovalPlus has reduced DCC’s data entry staffi ng requirement by 1.5 people, allowing these staff to move to alternative roles.

User feedbackUser acceptance has been exceptionally high. At the follow-up user meeting six weeks after go live there were no unexpected issues identifi ed. Graeme says that he “was delighted and surprised that the reaction from users was so unanimous and positive“.

In each department, those responsible for coding and approving invoices greatly appreciate the new ability to view current and historical invoices online enabling them to answer enquires immediately. There is no longer a delay as copies of old invoices are requested from Finance, a task that had historically been a real issue.

Due to the sheer volume of invoices being processed, no more than 12 months of invoices could be stored on site at any one time. The time and resources that were once required to locate old invoices is no longer a problem and the reduced paper clutter is not missed at all.

P/ 12 Section 02 – Enterprise Resource Planning (ERP)

P/ 13Section 02 – Enterprise Resource Planning (ERP)

Napier City Council is another Council to improve their payables processes with ApprovalPlus. Napier City was looking for ways to manage the approvals of supplier invoices across an organisation where, like most councils in New Zealand and Australia, staff are dispersed across multiple sites, and where there can be a signifi cant number of people involved in the process of coding and approving supplier invoices. ApprovalPlus has been operational for around a year now at Napier City Council, and feedback from staff has been very good. ApprovalPlus is connected to the Napier Computer Systems (NCS) solution created for and in use at many councils around New Zealand. The integration work to get NCS and ApprovalPlus talking to each other can, of course, be re-used. If you are an NCS user – get in touch with us now!

Environment Canterbury was the next council to join the ApprovalPlus user community. As we all know, the Canterbury region has been through some tough times recently, and ApprovalPlus was there helping Environment Canterbury deal with the issues of staff being dispersed to temporary locations or working from home, and having a larger volume of supplier invoices to process than normal. ApprovalPlus is connected to the Microsoft Navision fi nance system at Environment Canterbury.

Helen Sellwood, Finance Manager at Environment Canterbury provides some feedback on ApprovalPlus:

“We could see from the initial earthquake that the community and our staff would be under extra pressure. We were already looking at the ApprovalPlus system and were impressed with the benefi ts. Once the earthquake happened we knew it was the right solution for us. Fusion5 was great and worked closely with us during a diffi cult time to ensure the implementation went smoothly.”

Environment Canterbury has implemented both the Purchase Order (PO) and Invoice modules. The PO module allows authorisation levels to be set and POs to be approved before purchases are made, when all details are at hand and fresh in the mind. Once an invoice is received, the invoice is matched to the PO; if it is within a predefi ned level of tolerance it is batched and exported to the fi nance system. If there is too much variation then it is sent to the business users for coding and approval of the additional spend. This process adds a strong level of control for Environment Canterbury.

If you would like to have a demonstration of ApprovalPlus to your team, and discuss how you can imvprove the fi nancial controls and make processes more effi cient for your organisation, please email Bevan.Wright@Fusion5.co.nz or call +64 (4) 473 4552.

Successful Staff Uptake “The ApprovalPlus solution has meant minimal disruption to our processes and staff . Post-February the focus shifted from improving visibility on commitments to supporting staff who were now spread across Christchurch instead of being in a single CBD location. We wanted to make it easier to approve invoices and being able to scan them and have approval via ApprovalPlus was ideal. Visibility is still important but we allowed a longer timeline to achieve purchase orders for all invoices.

“ApprovalPlus has proven itself; we are pleased with the effi ciency it has brought to our processes. Staff uptake has been quick and there has been very minimal downtime for training,” praises Helen.

What is diff erent about these three Councils to other businesses?Other than the fact that they have ApprovalPlus – nothing! Most businesses have the same same issues and constraints on budgets that all local bodies have. ApprovalPlus just gives them a helping hand in controlling spending and approvals, and allows them to face the challenge of “do more with less resources” that we are all exposed to these days. Any council, or any organisation at all, can benefi t from ApprovalPlus.

P/ 14 Section 03 – Human Capital Management (HCM)P/ 14

2013 has seen two major themes across our customer base. Whilst some new customers continue to look for innovation many others are still trying to get the most out of their current software investment. As well, we are fi nding many customers struggling to fi nd internal resources to work on HR developments, except of course where they are mission critical. Over the last six months we have completed a number of presentations socialising ‘Project Jemini’ with our Jade Star and Empower customers. Customers have been impressed with our direction and approach to the new software; similarly we’re really enjoying putting a vision together for two products that are so established in the market place and which already off er a great number of benefi ts.

Fusion5 also continues to promote a range of HR off erings that complement our PayGlobal, Jade Star and Empower business, and our success in recommending and implementing partner products continues to grow as we work closely with both new and existing customers.

For the remainder of 2013 and moving into 2014 we will continue to promote our strategy and consultative approach with HCM applications, building further understanding of our customers and recommending application and services that add value.

Version 11 of Empower was released in 2012, off ering a range of tools to enable customers to complete additional form and workfl ow confi guration. To meet customer demand Service Pack 3 is now available, delivering further enhancements to provide more options for customers as well as a refreshed user interface.

To keep up with the latest trends the look and feel of Empower-HR’s Self Service solution has been refreshed and the following enhancements have been made:

• Modernised action element terms e.g. Logon/Log Out, Workplace Health and Safety replacing Occupational Health and Safety

• Improved style sheets for page elements, eg colour scheme for tables and other elements

• Main menu (text only) can be pinned to display on all pages, and has been streamlined

• Reduced menu icon ambiguity from the top of page

• Replaced icons with a simple and cleaner look

• Provided greater fl exibility for client defi ned logos

An example on the right shows the updated home page with the new menu, the new blue icons and the streamlined headings.

Some visual changes have also been made to the desktop including larger toolbar icons, new button style with smoothed fonts, a new next fi eld button, squared tab headings and extended colour preferences.

Desktop delivered via a portal in Self Service

With the introduction of HTML5 it is now possible to use an internet browser to access any application running on Windows Terminal Services. Through the use of this technology an option is available to embed the Empower-HR Desktop within Self Service. Once embedded, the Desktop will be accessible via any HTML5 compatible internet browser on any device (e.g. iPad). Some customers may need to consider additional security and license requirements before implementing this feature.

HCMEmpower-HR gets a

Empower-HR is Fusion5’s Australian Corporate Payroll and Human Resources solution. With more than 120 customers throughout Australia, Empower-HR is a position driven, date eff ective payroll off ering corporate customers extensive and integrated people management functionality.

Service Pack 3 delivers many new functional enhancements for our customers including:

• MSS (Manager Self Service) Staff reports will be available for users who use ‘Reports To’ structure in addition to the current reports based upon organisational structure security.

• The ability to store attachments (e.g. work visa, resume, etc.) for an employee through ESS or MSS, fi les can be viewed (with security) via the fi les menu.

TM

Snapshot

makeover

P/ 15Section 03 – Human Capital Management (HCM)

CONFERENCE TIME!It’s that time of year where the payroll / HR industry hosts several conferences for customers, vendors and industry associations. These conferences are well worth attending; mixing and mingling is vitally important to ensure we know what customers are thinking, what they are looking for and to spot new emerging trends.

AHRI HRIZON Convention and Exhibition for payroll / HR practitioners was held in the Sydney Convention Centre in Darling Harbour over three days in mid-August.

The previous conference was an international aff air in Melbourne and, as such, gave Sydney a hard act to follow. From an exhibitor and sponsor’s viewpoint the conference was very well organised with plenty of information and refreshments provided. We highly recommend our customers attend next year.

The three days provided plenty of networking opportunities with prospective customers as well as our partners such as Cornerstone, Pivot and Time Target, who were also present as exhibitors. The kick-off cocktail party encouraged attendees to visit the various exhibitors and our account managers, Jose and Diane, were keen to speak to all and sundry! Fusion5’s stand was one of only three exhibitors to off er a coff ee machine which was popular for the much needed caff eine hit to sustain the long days. The Fusion5 cow banner proved to be a great talking point; when asked for creative answers as to ‘the point’ of the cow being on our backdrop display we received many interesting, funny and fl attering responses.

Sandy Duncan, Fusion5 Australia’s head of HCM software development, took the opportunity to understand more about partner or potential partners, and in particular integration to provide our customers with more streamlined information sharing between Empower and other chosen HR platforms.

The conference provided an excellent spread of keynote speakers with actor and author Ruby Wax one of the biggest draw cards. Ruby completed both a psychotherapy diploma and an Masters in Mindfulness Based Cognitive Behavioural Therapy from Oxford University and now provides workshops to corporate leaders enabling them to come to a deeper and more direct level of communication with their clients and colleagues. The presentation was very interesting! Another key speaker was Todd Sampson, CEO from Leo Burnett who spoke on the Panel of The Gruen Transfer. Apart from being co-creator of the “Earth Hour” an initiative which is recognised as one of the best ideas in the world, Todd is an avid mountain climber who after several attempts completed an unguided ascent to the top of Mount Everest. Todd’s life experience in climbing resonated with staying focused on the goal and outcomes - something we all face in our day-to-day lives.

• To enable better integration for the hosted Empower application and to enable other applications (such as Google Calendar) the iCalendar format is used for calendar integration. This tool is compatible with all of the Empower application components. The current training booking function is available with the new integration and leave bookings has been added.

• Health and Safety is enhanced to manage confi dential incidents and the appropriate notifi cation and security.

• Health and Safety notifi cations are produced immediately rather than with the auto event scheduler.

• Many customers use the Additional Data screens and often need to bulk load data for these. A spreader load facility is provided for users to load additional data for employees directly into the application.

• The Bulk Taken facility is extended to include superannuation detail, split cost centres for employee and position detail.

• Other general improvements have been made for learning and development, leave requests, role selection and reporting.

Technical enhancements included in Service Pack 3 include:

• The Desktop application operates using Open Road 2006 (5.1) or OpenRoad 6, the latest version of the OpenRoad platform.

• Self Service is deployable within a clustered environment utilising the JGroups framework.

• Some customers who use ‘Same Sign On’ wish to use the mobile functionality, therefore changes now allow Self Service to check whether the logon request is coming from an internal address or external address (using IP address resolution); customers can choose to use SSO or Same-SO (or form sign-on) depending on the IP.

• Empower provides a variety of spreadsheet load functions. These will be converted to XML uploads to replace the need for Microsoft licensed products.

HRINZ UpdateFusion5 also attended the ‘Friction or Flow – Making the Boat Go Faster’ conference run by the Human Resources Institute of New Zealand. This year’s event was at Te Papa in Wellington.

Apart from meeting so many great people, the purpose of attending HRINZ was to showcase our Human Capital Management (HCM) solutions. This was our inaugural attendance at HRINZ with a Fusion5 exhibit and our Cow – No Bull theming; not quite in line with the HRINZ boat theme! The conference was well attended; we enjoyed many great conversations with those that stopped by to take a peek at our stand and to drop a card in our draw, which was won by the Southland District Council’s HR Manager.

We highly recommend this conference to our customers; the information and networking opportunities make the investment most worthwhile. We look forward to seeing you again to the next HRINZ and/or NZPPA conference in 2014.

P/ 16 Section 03 – Human Capital Management (HCM)

Fusion5 also attended the 6th annual NZ Payroll Practitioners Association conference in September, held at the Hilton on the Viaduct in Auckland. The location was fantastic and, if you could tear yourself away from the spectacular views, the conference was great too. The theme this year was “Be a Payroll Super Hero”; unfortunately there was no Iron Man or Elektra to be seen but we did have our very own Marise, team leader of Payroll Services (Fusion5’s outsourced payroll / bureau off ering) and Virginia, our lead Jade Star consultant. Key topics covered by the conference included:

1. Defend your business against risk

2. Fight for compliance

3. Seek the truth to payroll issues

The conference ran over two days. This year’s MC was Ginette McDonald, who was fantastic and, unlike most of us, had not seemed to age a day from Lyn of Tawa days. The conference sessions were of a high standard including a presentation on payroll giving, cloud versus traditional payroll applications, and a keynote presentation from Todd McClay on PAYE and IRD. The cloud presentation was interesting for many people as this is very much the trend in the market.

The second day saw a very interesting presentation from Janet Copeland from Copeland Law on employment law updates; Janet included several relevant case studies and was able to answer numerous questions from the fl oor. Finally the vendors had small fi ve minute slots to present their messages; all needed to fi nd some interesting ways of keeping the attention of the rather large group.

Apart from work, the conference provided a perfect opportunity to socialise. Fusion5 sponsored the harbour cruise on Thursday evening and despite the inclement weather, everyone had a great time.

EmpoweringRecruitmentMANAGING POSITION ESTABLISHMENT AND VACANCY MANAGEMENT

The Department for Child Protection and Family Support (CPFS) in Western

Australia has been an Empower customer for 18 years; it recently decided to explore

how the Empower system could cater for some of the business issues around position establishment and vacancies.

CONFERENCE TIME!“A wonderful evening, food was great, drinks wonderful and the company perfect – it was good networking with other people. I thoroughly enjoyed the conference and everything on off er”

“It was great to catch up. The boat cruise was amazing and much appreciated, thank you Fusion5”

“The boat cruise was a great addition to the conference and your session on the Tender Process was useful to us”

“I’ve been sipping from my Fusion5 cup everyday on the way to work, thank you Fusion5”

“Just wanted to say thanks Fusion5 for putting on the harbour cruise it was an excellent night and it’s great Fusion5 supports payroll people and the NZPPA conference”

“What a lovely evening, time well spent with such good company”

Fusion5 looks forward to seeing you at next year’s NZPPA conference and supporting the payroll network across New Zealand. If you are interested in more information about NZPPA visit the website at www.nzppa.co.nz

NZPPA Conference in Auckland

TM

Recruitment and Establishment Management can be important for many organisations as it can be the key measure for funding or overall budget management requirements. As well as this, the benefi ts of a strong

recruitment process not only need to create effi ciency, but also need to ensure the right people are hired.

CPFS is a government agency providing a range of child safety and family support services to Western Australian individuals, children and their families, from the Kimberley to the Great Southern regions of the state. CPFS operates 19 District offi ces with 9 in metropolitan areas of Perth (most in excess of 100 staff ), 11 in country areas (most about 50 staff ) plus smaller branches including single person offi ces.

CPFS has in excess of 2,500 full-time and part-time staff and a hugely diverse workforce of whom more than 30 percent are located in country areas. CPFS also has a professionalised workforce, with over 1,300 positions requiring degree-qualifi ed social workers, psychologists or other specifi c human services qualifi ed staff .

Some of the business issues facing CPFS in Position Establishment included:

• Business units not using a ‘source of truth’ for data, particularly in relation to position vacancies.

• Diff erent manual processes being used to manage establishment.

• Position data accuracy - important as this will drive a number of Online Business Systems workfl ow processes (i.e. performance development, training, occupational safety & health, and online forms).

Around Vacancy Management some of the issues were:

• High numbers of vacancies per month, particularly in country locations.

• Vacant positions impacting the Department’s ability to resource service delivery functions.

• Professional workforce increases diffi culty in recruiting qualifi ed staff in timely fashion.

• Individual recruitment processes were largely managed at local businessunit level.

• The geographical spread of business units results in the Department having no strategic view of vacancy management activities or ability to identify recruitment issues.

• A labour-intensive exercise to collate information on the current status of vacancies.

• Minimal administration staff at most business units to respond to questions on vacancies.

In order to build a solution to cater for these requirements, the Department worked closely with Fusion5 to develop the software and the required business processes.

Following many discussions and workshops the solution recommended for CPFS included:

• The development of a simple On-line Establishment and Vacancy Management System.

• Using Empower-HR as the single source of truth for the data.

• An interactive function to enable business units to provide regular updates on vacancy management activities, including text commentary.

• A standardised process for producing establishment and vacancy reports.

• Aggregate reports at a corporate level.

Customer Story

P/ 17Section 03 – Human Capital Management (HCM)

Following the successful implementation of the new software CPFS began to enjoy a range of benefi ts, including:

• Management controls in place at the local level.

• Establishment and vacancy management information is regularly reviewed and updated.

• Corporate understanding of vacancy issues allows a more strategic approach to be identifi ed and strategies developed and implemented.

• Operational/business unit understanding of vacancy issues allows local level solutions to be identifi ed and implemented.

• Department-wide vacancies have decreased by half (16% to an average of 8%).

• Time eff ective on-line solution; business unit managers now have the knowledge and responsibility to update information.

• Provides a transparent, single source of truth for information data across the Department.

• Human Resources able to monitor vacancy management activities and intervene where long-term issues are identifi ed requiring more targeted recruitment strategies to be developed.

• Enables drill down analysis of “core” Child Protection-specifi c vacancy management.

• Replaces previous manual processes being undertaken by business units.

• Forms part of the normal monthly ‘management’ practice for business units.

The business challenges faced by CPFS are not uncommon for many customers. As for most requirements, Empower-HR software can be confi gured to off er a range of functionality, Fusion5 is always enthusiastic to work with customers to assist with extracting more value and business benefi t where possible. Whether government based or commercial based, a customer gaining greater benefi ts from the software already in use is vital in the current market.

Greenlea Premier Meats is a USDA and EU licensed export meat processor operating out of two premises located in the Waikato. Greenlea exports 90% of the meat that it produces, sending over 300 types of beef and veal products to more than 40 countries worldwide. Greenlea’s principle overseas markets include the USA, Korea, Indonesia, Canada, Malaysia, Taiwan and Japan. Greenlea processes adult cattle 52 weeks of the year, and this year also began processing bobby calves at the Morrinsville plant. This season the two Greenlea premises combined will process over 200,000 cattle.

From small beginnings 20 years ago, Greenlea now employ around 425 staff and use PayGlobal Payroll / HR software to manage and support its payroll.

large numbers of staff to be laid off and rehired at various times of the year. In addition to this, our plants run with minimal administration staff and ease of timesheet entry by plant room supervisors would play a large part in the success of the project.

We looked at many options from up-scaling the existing solution through to a cloud-only based solution. We ended up committing to PayGlobal Exolvo through Fusion5, as the solution was most able to deal with our needs without signifi cant modifi cation. This capability was demonstrated by staff who had a good knowledge of meat industry payroll requirements. Fusion5 had previously worked with a number of other meat processors and we were confi dent that any modifi cations that we required for the package to fully fi t our needs were fully understood and achievable. The key for us was a robust platform, with the support of a company who could understand our requirements.

We were also fortunate to have an in-house “Wherescape Red” data warehouse developer who was able to add value to our project by providing unique reporting requirements given

Greenlea Premium Meats• Multiple users at the same time

have access to this core system at multiple locations.

What was the biggest design challenge?A key objective was ensuring supervisors could quickly and easily amend daily pays for an entire department depending on the day’s manning levels, breakdowns, and the number of animals processed. This was achieved via the use of a customised ’start-of-day routine’. It was important that whilst a success factor for the project was to save time in payroll processing it was imperative that this did not mean more time at Plant level. This outcome has been achieved.

Our biggest overall challenge? This was historic data conversion from the old to the new system, and parallel operation of two systems for checking. This process was achieved through the recruitment of a temporary staff member and the reassignment of a second staff member during the installation/checking process. We did not under-estimate the value of ensuring a project was well manned for delivery

Customer Story

Fusion5 has enjoyed very high levels of success in the meat sector. We interview Jack Vollebregt, CFO at Greenlea Premium Meats.

Tell us about your role at Greenlea MeatsMy role within the organisation is that of CFO with responsibility for all fi nancial systems including the company’s IT solutions. I have been with the company for the past ten years and have seen signifi cant growth over this period.

Recently you changed payroll systems…what was happening in the business?With growth comes challenges and two years ago we identifi ed our wage payment process as a key business risk, both in terms of coping with the existing business at the time, and the inability to handle further growth. Half of the payroll process

was spreadsheet based, using Excel to record and summarise time and production data for feeding into the pay system. While this did work, it was prone to errors and was ineffi cient in terms of double handling data. The old pay system also required data to be purged annually for the system speed to remain acceptable. This did create issues when we were required to provide historic data, for example to IRD, with documents having to be retrieved from archives.

What were you looking for?During our search for a new solution we were mindful of the uniqueness of the meat industry in terms of paying staff as per a reasonably complicated collective agreement and the seasonality factor which requires

the SQL nature of the Exolvo database. Some of the BI reports now generated are integral to the operation and management of our business.

What benefi ts are you seeing?Our payroll team is much more relaxed and far more effi cient. Even time now for a coff ee and chat! A major impact was the reduction in payroll eff ort from 1.5 FTEs to 1 FTE. We have also found that more time is now provided in true payroll analysis rather than processing. This increased process integrity prevents errors such as potential double paying of staff and other such errors that can occur when payroll is stretched and processes are less visible. Overall there is a reduced error rate. Greenlea also now has a streamlined process for layoff s and rehiring shifts.

In addition, there are some processes and time consuming tasks Greenlea once had to perform but no longer needs to, such as:

• No annual requirement to purge data.

• No longer have a regular correction pay run.

at Greenlea. Having appropriate and timely resources meant a well-delivered project.

There were the usual project issues, planning in and around leave and the unexpected sickness of resources. The project was undertaken during peak times at Greenlea so it was no big surprise to have a project that was expected to go live in April to then go live in June.

What are your next steps?Only a year into the new solution Greenlea is looking forward to rolling out additional functionality on the PayGlobal Exolvo solution. We are currently looking at the Self Service and Health & Safety functionality including the ability to provide Incident Reporting and Hazard identifi cation and registers online. Fusion5 will be assisting us through this process and into project delivery.

P/ 18 Section 03 – Human Capital Management (HCM)

P/ 19Section 03 – Human Capital Management (HCM)

Monitoring In moving to IaaS Fusion5 can also take advantage of additional monitoring features built into the IaaS / Cloud solution enabling us to keep track of what is happening at any given point in time. New features and functions are being added as part of the design that will allow us to quickly respond (on demand) to increase sever requirements based on our customers’ needs as well as manage those needs more eff ectively using the new monitoring toolset.

Risk MitigationThe new infrastructure will allow Fusion5 to utilise state of the art backup and recovery procedures, enhanced performance, monitoring and measurement of servers and server states, improved security, and strict SLAs with the cloud provider all of which will mitigate risks that are inherent for a vendor providing a hosted environment for their customers. Mitigation of risks and the new infrastructure will enable Fusion5 to be proactive and provide additional selling points for new customers, in addition to providing an attractive foundation for additional pillars.

SummaryFusion5 has spent many months seeking the right solution provider and has contracted a team of design experts to assist in the redevelopment of the IaaS solution. The new Fusion5 hosted environment will provide many new capabilities and design features including but not limited to:

• Use of expiring password and password policies to ensure improved levels of security and the ability for clients to administer their own staff logon details

• Segregation of traffi c types through separate access points

• Enhanced SLA with an experienced vendor

• Professional management of environment

• Built in backup processes

• Improved disaster recovery design and recovery point objectives

• Mitigation of risk

Using the cloud for our SaaS environment provides additional functionality that we were previously unable to provide; it will allow us to intelligently plan capacity, optimise resource allocation and evolve our SaaS environment.

Moving to the CloudAN UPDATE ON OUR HCM IaaS/SaaS OFFERINGS

Fusion5 believes in having the best possible resources available to our customers and we’re continuously reviewing the ever-changing technology in both hardware and software. A result of our recent investigation into

hardware options, we are excited to engage with a world class Infrastructure as a Service Provider (Iaas) to provide the backbone of our hosted services. This move enables us to off er our customers the added benefi ts of new technology, expert management of infrastructure and hardware, increased performance, additional monitoring and security benefi ts, easy deployment and scalability, and the mitigation of risk. As well, IaaS off ers the ability to utilise this environment across all Fusion5 pillars.

Why the Cloud?Cloud computing is leveraging the hardware and software owned by large external datacentre organisations; Fusion5 is moving its SaaS environment from its own managed hardware to an outsourced environment where the provider will be responsible for managed services to Fusion5. Moving to the cloud enables Fusion5 to utilise state of the art equipment and storage solutions in a secure and self-contained environment that is managed by a broader team of solution experts; this move enables the Fusion5 teams to concentrate on our core business—delivering and providing best of breed HR and payroll solutions to our customers.

New Technology and ManagementWith IaaS, Fusion5 will have the most up-to-date technology that is available and the cloud provider will maintain and manage several of the standard infrastructure housekeeping functions that were previously done by our support team. The cloud solution provides the ability for us to build our new infrastructure based not only on the lessons we have learned over the last few years hosting our own environment, but on the expert knowledge provided by the datacentre’s years of experience providing solutions to a large number of businesses across the globe.

SecurityImplementing the new features will increase and enhance both our infrastructure and SaaS security measures, limiting the possibilities of threats from external sources and providing a backend that is auditable and solid. This will allow for a fi rm foundation moving forward and will enable our customers to experience enhanced performance as well as new feature sets. The security measures currently being implemented will also allow us to utilise the cloud not only for HCM but also across our other pillars.

Performance Use of the latest technologies to build the Fusion5 SaaS environment together with the expertise of the vendors will provide a state of the art infrastructure for our SaaS clients to reside on and a scalable environment for future growth and expansion. Functionality such as burst processing on our servers will allow us to cater for additional resources at peak times for our customers, eliminating performance issues. In addition, our preferred cloud supplier has their datacentre in Australia providing a true 24x7 solution. This scalability will culminate in increased and consistent performance, and an enhanced ability to rapidly deploy computing power to meet customer needs on a day-to-day basis.

P/ 20P/ 20

SMSFrontRange and Fusion5 continue to work closely to support the extensive HEAT customer base across Australia and New Zealand. With more than 150 customers utilising HEAT applications and with HEAT 2013 Cloud now available, there is lots to do. In line with market trends we see a move towards using HEAT 2013 in the Cloud as opposed to in-house as an on-premise application. Existing customers are switching from on-premise to cloud, and many new customers are signing directly for cloud solutions.We’ve recently grown our Service Management consulting team in Sydney and, with several more customers about to sign, we continue to look for additional experienced service management people to join consulting and support.

Hard to manage all those mobile devices?

HEAT Mobile Device Management (MDM) off ers a fl exible and open mobile device lifecycle management solution that allows any number of smartphones to be centrally and remotely managed over the Internet. The solution provides multi-OS support for Symbian, iPhone, Android, Windows Mobile, Java JME, HP/Palm’s WebOS, Windows Phone 7 and Samsung’s BADA.

What is HEAT MDM?HEAT MDM is a centralised platform designed to manage the mobile device lifecycle from over-the-air provisioning through confi guration, application update, security monitoring, periodical data backup/restore, to remote troubleshooting. HEAT MDM is a fl exible and comprehensive solution making your mobile workers more productive, providing constant access to information and increasing overall speed of business.

The system ensures your mobile fl eet is correctly confi gured in minutes, over the air, no matter how many devices are involved. End users no longer need to spend time downloading numerous applications before their mobile device is properly up and running. Email confi guration, user settings and the current pricing guidelines are pre-loaded on the device before it reaches the user. No manual intervention, no tethering to a laptop, no hours spent on the phone with IT, are required. With HEAT MDM your mobile device becomes a truly productive tool, right from the start.

As users increasingly rely on smartphones and tablets for work, mobility and mobile device management has quickly become a critical issue for IT organisations as they need to off er new access channels for applications and data and, at the same time, provide end users with a wide variety of device choices.

Section 04 – Service Management Solution (SMS)

Snapshot

ASSET MANAGEMENT DATA ACCESS MANAGEMENT

• Inventory• Provisioning• Connectivity setup• Parameter monitoring• Confi guration and updates• Security policy enforcement• Over-the-air troubleshooting• Backup / restore / data migration

• Data and resource synchronization (email, calendar, business phonebook)

• 100% secure access to corporate documents

• Diff erentiated access rules for specifi c groups or departments - predefi nes user profi les, loads sets of shared data for diff erent work groups

• Separate policies based on ownership of the device

APPLICATION MANAGEMENT SECURITY MANAGEMENT

• Application provisioning, confi guration, and update

• Easy access to corporate apps– corporate AppStore– integration with external

AppStores• Application security management• Malware protection• Blacklist/whitelist• Installation restrictions• Containerization and BYOD

support

• Security policy• Private and corporate data

protection• OTA lock/wipe• Memory encryption• Data and email access control• Backup/restore• Certifi cate management• User restrictions• Location

END USER SELF-CARE REMOTE SUPPORT

• Corporate AppStore• Application management• Remote device lock• OTA data wipe• Backup/restore• Device location• API for quick integration and

vcustomization

• OTA access to fi les and apps• Remote confi guration of settings• Instand diagnostics and

troubleshooting• Permission-based remote control

over device screen and keypad• Data synchronization with server• Device reset (soft/hard)

What are the benefi ts of using HEAT MDM?With HEAT MDM, any organisation, no matter the size, can achieve various benefi ts:

• Seamless mobile environment management process – single administration console, multi-OS system, centralised database, easy access to end users

• Improving security of confi dential data on handsets

• Valuable and sensitive data protection when mobile devices are lost or stolen

• Seamless mobile phone model replacement

• Instant data recovery for reset or repaired phones

• Employees not bothered with system administration tasks

• Email confi guration, user settings or actual business data easily delivered to any number of mobile devices simultaneously

• Facilitating access to services (e.g. remote MailForExchange or Lotus Notes Traveler confi guration)

• Increased effi ciency of mobile employees

• When used in conjunction with HEAT Desktop Service Management, unifi ed management of all your devices in your infrastructure (desktops, laptops, servers, mobile devices)

• Diminished device/user downtime

• Limited number of calls to IT departments therefore reduced cost of technical support

• Proactive communication with employees (alerts, information on corporate policy on roaming etc.)

• Accurate billing reporting and future expense allocation

• Exposed billing errors and waste, as well as the ability to identify trends in telecom costs.

What scenarios will HEAT MDM support?Every organisation today faces the challenge of managing a growing proliferation of mobile devices. Below are some scenarios that you might recognise and are examples of HEAT MDM in action:

• If there is a problem with a device that requires a patch or the user settings require an update, users no longer need to call IT or bring their device in to be serviced. HEAT MDM allows the user to remain on the road, instead of forced downtime in the offi ce, or on the phone waiting for an upgrade.

• When new fi les become available to the user, there is no need to bring the device to IT, no large email fi les to download and no need to be bound to your computer. With HEAT MDM you can create custom catalogues for a group of users or individual devices. Applications are quickly and easily sent remotely anytime and anywhere, maximising the value of the mobile device.

• At the end of a device’s lifecycle, valuable information is left on the device and a quick shift to a new device is required, to maintain the end user’s productivity. Instead of waiting days to get a new device with all of the correct data, HEAT MDM enables an easy transition from one device to another.

P/ 21Section 04 – Service Management Solution (SMS)

• If a device is lost or stolen, it can be backed up right away and then locked down, over-the-air, to ensure that the valuable data cannot be stolen. The data is then installed to a new device with all of the important records, applications and user settings, as before.

What are the main functions of HEAT MDM?HEAT MDM enables managing every single device from the second it is activated, throughout its entire lifecycle. The system provides for seamless activation, confi guration and provisioning of applications and services, real time problem diagnostics, end-user care and security management. More information is displayed in the diagram to the right.

What mobile platforms does HEAT MDM support?• Apple iPhone and iPad

• Symbian (S60 and UIQ)

• RIM BlackBerry

• JAVA

• Microsoft Windows Mobile

• Android (phones and tablets)

• Samsung Bada

• Nokia/Intel MeeGo

• HP/Palm WebOS

• Microsoft Windows Phone

If you are interested in evaluating HEAT MDM, please request your trial account from your Fusion5 Account Manager; we’d love to show you more.

Section 04 – Service Management Solution (SMS)P/ 22

Leading research analyst fi rm releases the 2013 ITSSM Tools Magic Quadrant ReportFrontRange, our strategic partner for Service Management solutions across Australia and New Zealand, recently announced the company and its HEAT platform have been recognised in this years’ Magic Quadrant for IT Service Support Management Tools Report by leading analyst fi rm Gartner. Vendors included in the report were evaluated on their ability to execute and completeness of vision.For inclusion in the 2013 Magic Quadrant for ITSSM Tools, Gartner focused on vendors that off er not only IT service support functions that focus on product usability and ease of use of out-of-the box best practices, but also next-generation support capabilities specifi c to mobility and the use of social collaboration capabilities to increase eff ectiveness and effi ciency levels.As the industry’s only hybrid service management platform that supports cloud, on-premise and/or a combination of the two deployment options, FrontRange’s HEAT solution integrates IT best practices with voice and workfl ow automation. This enables service desks in organisations to easily request a service or change, plan for appropriate remediation measures and automatically approve and authorise requests. In addition, HEAT is designed to automatically deploy the changes to the end users, monitor compliance and service level agreements and control an organisation’s service portfolio to ensure enhanced service quality and customer satisfaction.

“Over the last year, FrontRange has worked extremely hard to deliver the only true hybrid service management and client vmanagement solution. We are therefore thrilled that these eff orts have been recognised by Gartner. Signifi cantly improving our year-over-year positioning in Gartner’s 2013 ITSSM Tools Magic Quadrant is something we are very proud of,” said Jonathan Temple, president and CEO at FrontRange. “The new management team has done an excellent job delivering on our product roadmap and we are equally excited about the new capabilities we will be bringing to market in the year ahead.”“Our clients depend on us for responsiveness when it matters most. HEAT Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service,” said Frank Marisco, Senior Director of Software Development at Raging Wire Data Centers, a key FrontRange customer.According to the report “ITSSM tool functionality extends beyond traditional IT service desk tools to address the changing dynamics of IT service support. The ITSSM tool market is still focused on IT service support, but with more emphasis on improving root cause isolation, and on providing higher levels of business user satisfaction. Using this business view, IT support organisations can manage incidents, problems and service requests throughout their life cycles at more effi cient and eff ective rates1.”For access to the full report got to www.Gartner.com

1: Source: Gartner, Magic Quadrant for IT Service Support Management Tools, August 20, 2013

Gartner givesFrontRange the tick

P/ 23

What’s your role at Fusion5?

My role is Finance & Administration Manager. I am responsible for the fi nancial reporting and administration processes across all Pillars across both countries. As the company grows my role is continually evolving – no chance of getting bored!

What attracted you to Fusion5?

By chance I looked online one day and came across the role being advertised. I was immediately attracted as Fusion5 happened to be a customer of the company I was working for – it just had a good vibe. I often think how fortunate I happened to look that day, the culture of the company really fi ts with my style of working.

What are you working on?

As my role is always evolving and adapting to any changes within the company then I am always working on striving to ensure the Fusion5 Admin Team is providing RAVE service to our staff and customers. Having a fantastic team makes this goal achievable.

Interviews

What’s your role at Fusion5?

I’ve recently joined Fusion5 as Project Manager within the ERP team. While my primary responsibility is project delivery, I also fulfi l Service Delivery Manager roles as required. I will be launching and managing the upcoming Project Management Offi ce within ERP, and I provide consultation to other teams on delivery and project planning.

What attracted you to Fusion5?

I heard positive stories about Fusion5 from a number of people but one in particular said “Fusion5 is a go-forward company”. These comments combined with an open interview session with senior management sealed it for me.

What are you working on?

My primary focus is a major ERP implementation using JD Edwards running on Oracle Optimised Solutions. Added to the mix is our Approval Plus software, a UPK installation, and incorporating a works management mobile solution delivered by ClickSoftware. We’re

What’s your role at Fusion5?

I became CRM Account Manager at Fusion5 eighteen months ago. I come from a background that includes development, network/system administration, and business analysis. This is a great role to be in because it means I can use all my skills to help guide outcomes for customers.

What attracted you to Fusion5?

The fi rst thing that attracted to me to Fusion5 is employee retention. Fusion5 has some long serving employees (8+ years) which is pretty impressive for the IT industry. I think that speaks volumes about how much an organisation values their people. There is also heaps of opportunity at Fusion5 across all aspects of the business to get involved in lots of diff erent initiatives ranging from the very technical all the way to helping with the company website.

What are you working on?

Currently we have a number of Pivotal 6 projects that have just gone live or are going live shortly. This is keeping me busy making sure that customers

go live and have the support they need. We are also working hard at helping Pivotal clients deploy mobile applications for their internal staff which takes advantage of some new licensing from Aptean.

Over the last month we have also been testing Pivotal CRM technical upgrade for our Pivotal 5 customers giving them access to all of the Pivotal 6 functionality without having to do the full upgrade. Very exciting!

What makes a ‘good day’?

When I get RAVE feedback from customers about our consultants. I work with a great team who are always putting in 110% so it’s great when clients notice and let us know. I also love getting out to see clients and help them discover new opportunities that will give them heaps of value.

What are you famous for?

Rushing around! I spend LOTS of my time out of the offi ce and can go missing for weeks at a time. And when I am in the offi ce I am always rushing of somewhere. I also like to run 5km every day so it’s not unusual to see me in shorts and runners heading off for a lunchtime run!

What do you get up to outside of work?

I have three kids under 6 that I love spending my spare time with. Our favourite thing to do every Saturday is have pancakes for breakfast, then head off to the local park for some fun followed by a milkshake on the way home. I love reading and heading out for a run whenever I can.

Helen Crosswell Cormac O’Reilly Ben Stewart

What makes a ‘good day’?

A good day is one where you manage to get more “to do” tasks off the list than are added on. Maybe that should be called a rare day! If it is a ‘running day’, then good weather and a good time are a bonus. I also love having a laugh - which is achieved most days.

What are you famous for?

I think I am famous for being tall and very quiet – but apparently this is not the case as I am consistently told that I am both short and loud. I am also a foundation member of Trevor’s lunchtime running group and apparently once you have joined, membership is thereafter compulsory.

What do you get up to outside of work?

Away from the offi ce I am married to Paul and we have three daughters—all still living at home, along with being at the last stages of an extensive home renovation. I have recently completed the Sydney marathon. So relaxing has to fi t in around everything else and when it does then a good coff ee with a good book in the sun does the trick.

just getting started, but already its proving to be an exciting challenge which has everyone talking. On top of this, I’m managing the delivery of JDE development and professional services to other clients.

What makes a ‘good day’?

One that I can walk away from and feel that I have achieved an outcome. It could be getting over a major hurdle or resolving a critical issue that has cropped up. It may not necessarily be a technical issue, but could be one where I have helped someone achieve their key outcome.

What are you famous for?

I take an interest in social media and using it as a marketing tool, so when I met my partner at a local Wellington ‘Tweet Up’ I really hit the national NZ headlines when we had our daughter Niamh, described as ‘New Zealand’s First Twitter Baby’—and if I can’t live off my child’s 15 minutes of fame, I’m the guy with the funny Irish accent who wears a tie and supports Arsenal.

What do you get up to outside of work?

As a dad, I entertain my two year old daughter with dress-ups on demand and dancing to The Muppets songs. I also enjoy getting my hands dirty with some DIY around the house, watching football, and trying new craft beers that come onto the market.

AucklandLevel 7, 3 City RoadPO Box 106190Auckland CityPhone +64 9 379 0525

ChristchurchUnit 6, 15 Sir Gil Simpson Drive Christchurch 8053 Phone +64 3 943 4369

WellingtonLevel 6, Lambton House160 Lambton QuayPO Box 10-111, WellingtonPhone +64 4 473 4552

AdelaideLevel 1, 69 Fullarton RoadKent Town, SA 5067Phone +61 8 8239 5700

SydneyLevel 3, 32 Delhi RoadNorth RydeNSW 2113Phone +61 2 8240 3800

Brisbane509 Brunswick StreetFortitude Valley, QLD 4006Phone +61 7 3831 2600

MelbourneLevel 9468 St Kilda Road PO Box 7679, VIC 8004Phone +61 3 9922 5519

PerthLevel 9, 231 Adelaide TerracePerth, WA 6000Phone +61 8 9221 9221

FUSION5 CONTACT DETAILS: For more information please contact us on one of these numbers or email

Rebecca Tohill: rebecca.tohill@fusion5.co.nz

or Craig Westcott:craig.westcott@fusion5.com.au